August, 2006 Working@Duke by Working Duke

WORKING@DUKE

NAVIGATING CHALLENGING DIALOGUES

Workshops by the Office for Institutional Equity offer conversation tips.

N E WS YO U CA N U S E

A PIECE OF THE AMERICAN DREAM

Duke partners with local organizations that offer affordable homeownership for employees.

Vo l u m e 1 , I s s u e 5

BUILDING A STRONGER DURHAM Tallman Trask III, Executive Vice President, discusses Duke’s role in helping revitalize Durham.

August 2 0 0 6

New Duke Benefit Expands Professional Development Opportunities the current benefit, which wen Rogers has only covers courses at Duke, accumulated fewer than 300 employees thousands of received more than $1.6 mildollars in student lion for tuition expenses in loans while working on a 2004. business technology degree Clint Davidson, vice at North Carolina Central president for Human Resources, University. said the new program, which A staff assistant in consolidates the pilot and Women’s Studies at Duke, current Educational Assistance she’ll be the first in her Program, is more than an immediate family to earn addition to Duke’s benefits a four-year college degree. package; it helps support Duke’s “You have to give long-term staffing strategy. something up to get some“We want to invest in our thing,” said Rogers, who is own people in ways that help 42. “I’ve given up several them grow and develop but years of my life for this. I’ve also prepare them to fill critical missed family gatherings, staffing needs at Duke,” he movies with friends, going said. “This program can help out to dinner or going enhance job satisfaction shopping because I’ve had among staff, while expanding to study or write a paper for the internal pool of talent school. But today, without available for the future.” an education, you are not Rogers, who has worked going to get very far.” Gwen Rogers, staff assistant in Duke Women’s Studies, will graduate from North Carolina Central University next December. She sits on NCCU’s campus next to a statue of NCCU founder James Edward Shepard. at Duke for nearly 20 years, With a year and a half believes her education will only of classes left, Rogers hopes help her continued success at Duke. She to limit her future debt by tapping into a new tuition assistance program for If someone is going to pay for your tuition, was at the front of the line for the pilot program after her supervisor, Lillian Duke employees. you’d be a fool not to take it.” Spiller, brought it to her attention. Spiller Beginning in January 2007, the new —Gwen Rogers has supported Rogers’ education by Employee Tuition Assistance Program using flexible work arrangements to will reimburse staff up to $5,000 per enable her to leave early or come in late year for tuition related to an employee’s for classes. job or continued career growth at Duke. DUKE EMPLOYEE TUITION The benefit can be used for up to two “I got an e-mail about a pilot program ASSISTANCE PROGRAM classes per semester or quarter at any with limited funding,” Spiller said. “So, • Provides tuition reimbursement up to $2,500 for two higher education institution in North I told Gwen to call right now because I classes per semester ($5,000 annual maximum) Carolina that is accredited by the didn’t know how much was available.” • Classes must be related to job or continued career growth Southern Association of Colleges Duke provided $100,000 for the at Duke and Schools – not just Duke. pilot, but because of its popularity, the • Classes can be at any North Carolina school accredited The new benefit program evolved available funds were committed in about by the Southern Association of Colleges and Schools – from the 2003 recommendations of three weeks. At the end of the pilot, including Duke the Women’s Initiative, which called for more than 120 Duke employees received • Must receive “C” or better for reimbursement greater opportunities for professional financial support for classes at Durham • Two or more years of service required to be eligible development. It is designed to provide Technical Community College, NCCU, • More information is available at <www.hr.duke.edu/ more employees with an opportunity for UNC-Chapel Hill, and N.C. State, benefits/education> or call (919) 684-5600 professional development by offering among others. access to classes not offered at Duke Rogers received $468 through the or courses at local community or state pilot, and she was thrilled to learn that it colleges with lower tuition. will return in January 2007. If approved, tuition for two of her classes each A pilot program was launched in November 2004 to assess interest semester – up to $2,500 – could be covered completely by Duke. in a new benefit that provided tuition reimbursement for courses outside SEE BACK TO SCHOOL, BACK PAGE Duke. The pilot results suggested broad interest in such a benefit. Under

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LOOKING

AHEAD @ DUKE AUGUST 23 : : Convocation for new undergraduate students (11 a.m.) and graduate and professional students (4 p.m.)

SEPTEMBER 12 : : Plastic Surgery: Getting Out of Credit Card Debt, 12:30 p.m. to 1:30 p.m., Searle Center off Research Drive. To register, e-mail agoetz@duke.edu or call (919) 684-6704 ext. 337. SEPTEMBER 30 : : Duke Gardens Fall Plant and Crafts Festival, 9 a.m. to 2 p.m., Doris Duke Center.

Newsbriefs letters to the Editor Apply within – Duke unveils new job applicant system Duke introduced a new Web-based applicant tracking system in late July to improve the process of posting, searching and applying for jobs. Applicants will see three points of entry – an image of three doorways – on the Jobs section on the Duke Human Resources Web site. Existing Duke employees, external candidates and nurses have access to the same job listings. The new system also offers improvements for hiring managers. They can post jobs within 30 minutes, read candidate resumes and track actions on applicants online. Resumes posted since January 2006 have been transferred to the new system, but all applicants are encouraged to access the system to update their information.

Awards celebrate Duke values Nominations for the 2006 Diversity and Teamwork Awards are being accepted. The awards recognize employee achievement made in the spirit of Duke’s guiding principles of diversity and teamwork. Winners of the Diversity Award receive $750 and an engraved Orrefors crystal bowl. Winners of the Teamwork Award receive a commemorative plaque and $1,000 to spend on a team activity. Recipients are honored at an awards luncheon at Duke Gardens by President Richard H. Brodhead, Provost Peter Lange and Victor J. Dzau, chancellor for health affairs and president and CEO of the Duke University Health System. The deadline for nomination forms for the diversity award is Sept. 8; the Teamwork award, Sept. 22. For nomination forms and more information, call (919) 684-9040 or visit <www.hr.duke.edu/recognition/teamwork.html> or <www.hr.duke.edu/recognition/diversity.html>.

Correction

In the June/July edition, Tracy Futhey’s name was misspelled in the “Talking With Tracy Futhey” column on Page 5. It is the policy of Working@Duke to get it right the first time. When we make a mistake, let us know. We’ll correct the record. Call (919) 681-4533.

For more events, check the university’s online calendar at http://calendar.duke.edu

I read with interest your article on (interview with) Sam Wells in the June/July issue. You inadvertently pointed to the main problem that has historically plagued the Duke campus, which some of the committee reports are beginning to highlight but nobody names when they list the supposedly main issues (which you and others list as race, class, and gender). Those certainly were involved in the lacrosse situation and other situations on campus, but behind most of the noticeable problem events, such as the lacrosse party and the date rape the following month, is alcohol abuse. Why do you never name it in the list of problems? Ask any alumni from the last thirty years, and they will name it as the number one problem on campus. When one administrator sent around a note saying that we would talk about the issues raised by the lacrosse “scandal” – race, gender, and class – he said that, of course, we don’t know exactly what happened that night but we can talk about the issues in general. When I pointed out that we do know that there was alcohol abuse that night (on all sides), his response was, oh yes, that’s right, I wish I had thought of that and I would have included it in the list. I don’t think anyone on campus, administrators, faculty, or news information folks, takes it seriously yet. And therefore it will never be dealt with seriously. Richard P. Heitzenrater Wm. K. Quick Professor of Church History The Divinity School Letters to the Editor must include your name and contact information. E-mail letters to working@duke.edu or mail them to Working@Duke Editor, HR Communications, Box 90496, Durham, NC 27708. Fax letters to (919) 681-7926.

Navigating challenging dialogues at work OFFICE FOR INSTITUTIONAL EQUITY HOSTS STRATEGY WORKSHOPS

TIPS FOR MANAGING CHALLENGING DIALOGUES

:: Be calm :: Be an active listener :: Seek understanding through information :: Respect and value differences :: Be open to adapting your position

Office for Institutional Equity Number of Workshops Presented in 2005

28% 65%

m m m

Diversity Harassment Diversity Films

ant to talk with a co-worker about an offensive joke? Is a supervisor’s behavior inappropriate? Do you need to deliver an unfavorable performance review? These are “challenging dialogues,” according to Polly Weiss, director of diversity and equity programs for Duke’s Office for Institutional Equity. “The stakes are high. There are differing opinions. And emotions run high,” Weiss told participants in a recent Duke faculty and staff workshop, Challenging Dialogues at Work: Race, Sex, and Religion. “What do you do when the stakes are high and people bring a lot of emotion to a conversation?” First, know the right time to confront an issue, Weiss explained. If you feel angry, take a few minutes to cool off. When you discuss the matter, center the conversation on your personal needs to get your message across. The goal is dialogue and resolution, she said. “Shift the conversation from a tug-of-war to a more authentic discussion, away from labeling and value judgments and moralPolly Weiss, center, discusses izing, to what you need,” Weiss challenging dialogues. said. “For example, your need might be for a comfortable work environment or respect in the workplace.” The voluntary workshop in June was the second of its kind and drew 10 participants – all women – from various departments of the university and health system. The next workshop is Aug. 23. Weiss said the Office for Institutional Equity created the new session after receiving inquiries from Duke community members about how to talk about sensitive topics such as religion and sexuality.

p Source: Office for Institutional Equity

Carlisle Harvard, director of International House since 1986, said the workshop title piqued her interest. She thought the insight would assist her in work dialogues. “Talking about difficult topics such as sexism, racism or religion can be difficult, particularly when people are from different cultures,” she said. During the session, participants acted out dialogues with a professional actor. In one, the actor played an employee receiving a critical performance evaluation. In another, she was a supervisor who did not take an employee’s concern about a co-worker’s behavior seriously. Megan Lynam, associate director of marketing and admissions for the full-time MBA program, also attended the workFor the first time in her career, shop. Megan Lynam Lynam is responsible for providing formal feedback to staff members. “The most valuable takeaway for me was understanding the difference between interests – the topics that are normally being bantered about in a conversation, and the needs – the below the surface, deeper concerns that are the ones that actually need to be addressed,” Lynam said. “Thinking through what the needs are for each party and having the conversation at that level was an excellent insight for me.” — By Leanora Minai Editor, Working@Duke

WANT MORE INFORMATION? Call (919) 684-8222 or visit OIE online at <www.duke.edu/web/equity> to register for a workshop.

Working@Duke report card FACULTY AND STAFF TELL US HOW WE’RE DOING IN FIRST READERSHIP SURVEY t’s been five months since the inaugural issue of Working@Duke arrived in your campus mailbox and hit news racks at Duke. We hope the stories contained in each issue have been useful, inspiring and informative. Our goal at Working@Duke is to improve the flow of information and connect you with information you need and want from across Duke – information that helps you gain a better understanding of the resources available to you and the issues that affect your work and life here. As we continually assess the publication, we asked readers last month to tell us how we’re doing. We sent a readership survey to a randomly selected pool of 2,500 faculty and staff. In all, we polled nearly 15 percent of the 18,000 people who receive the monthly publication at the university. Leanora Minai We want to know if you read Working@Duke and whether you find the publication useful and credible. We want to know your favorite stories and what information you find most interesting. As of mid-July, 123 people completed the survey. We’d like to share our report card. Seventy-one percent of the readers who completed the survey told us they read Working@Duke each month. Most – 65 percent – said the publication keeps them informed about work-related issues and policies. And 65 percent told us the publication is credible. “It has a lot of information packed into just a few pages of reading,” one reader wrote. “Keeps me informed,” wrote another reader. “In-depth conversations with folks,” wrote another. Stories in the June/July issue with highest readership were about parking rates this year and a new staff handbook released in May. You also told us you like the look of the publication and that you enjoy stories about employees, new policies, health and fitness benefits and new construction at Duke. Some of you think we can do better. You’ve asked for more in-depth and more interesting articles. One of you said the publication is “one more thing to read.” “Sometimes, I feel like it’s a little rah-rah, like propaganda,” one reader wrote. We don’t know it all. This is your publication, and we welcome and want your insights. Since we started publishing in March, my phone has rung only a few times with a caller suggesting a story or offering a comment. Recently, e-mails to the publication have picked up. Got a story idea or gripe? Call me at 681-4533 or write Working@Duke.edu. We know your time is valuable. Thank you for reading Working@Duke. Help us make this publication the best resource it can be for you and your colleagues. We want to give you the news you can use.

Readership Survey Highlights

— By Leanora Minai Working@Duke Editor

6 WORK ING @D U KE

NEWS

HELP WITH YOUR TAXES

Tax returns are being prepared at no charge Duke Law by the School.

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TALKING WITH TALLMA N TRASK A

Q&A session with Duke’s

EMPLOY EE SPOTLIG HT

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March

:: 71 percent of survey participants read Working@Duke each month :: 65 percent of survey participants say Working@Duke keeps them informed :: 65 percent of survey participants find the publication credible

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6 WORK ING @D U KE

NEWS

:: Highest readership is among hourly paid staff

CELEBR ATE THE STORY

Acclaime d writers coming to 2006 NC Duke for Festival of the Book.

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TALKING WITH KEMEL DAWKIN

S An interview with the vice presiden for Campus t Services.

Vo l u m

FISCAL

FITNESS

Financia l Fitness Week worksho ps set for May.

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April

Have a story idea or comment?

t’s not just a rivalry It’s The . Rivalry . And when and Carolin the Duke teams met a men’s basketb all March 4 Indoor in Camero Stadium n before crowd of 9,314 fans, a sell-out just the players who it wasn’t prepare had to be d.

Pop. Pop. Pop-pop. Blevins stuff,” he tossed a popcor n bloom said. in his mouth. Duke basketb “I could all fans on March live off sure 4, the 800 person Blevins popped do. For the Duke-C 110 pounds al tubs. arolina matchu As manage of kernels r of Blue – enough p who sees Devil for about to ues – have it that fans who Concessions, Blevins pack Camero plenty of is the game dogs, cheeseb popcorn, n – and water, other Duke fare guru urgers, “We’re putting barbecue and soda, pizza, athletic nachos, more. Blevins, on a show ice cream, venwho is just like hot the team’s He joined 56. putting Duke in Lobster. on a show,” 1993 from His first said Macon, assignm Ga., where ent at Duke he manage was helping run a Burger d a Red Behind King in the Scenes the ~ continu

From the manage cessions, to the volunter of condistribu ers who ted statistic s through the game, out to who returne the housekeeper at 3 a.m., d to clean Camero scores of n behind people work the after each scenes before and match up They may at Camero not be Camero n. Crazies, n but withou at Duke t would not them, games be the “We’ve got so many same. Basketb dedicated all special, people who Communicatio ” said Jon Jackson help make n and Media , Assista coaches Duke nt Directo and many Relations. r of Athleti don’t ever passion “Many ate about of Duke and receive recognition. them aren’t playerscs/ and we appreciate want to They do be part them.” it because or of our program they’re S S . They are, S S S S It was 8 S S a.m. on Blevins was already the day before the Duke-C Stadium fast at work , prepari arolina game, inside a ng for garage near Oil sizzled the biggest and Ken hissed. Steam as Blevins poured college basketb Cameron Indoor all rivalry rose from corn kernels of the season. the stainles into s steel machin pans. The kernels e.

Call (919) 681-4533 or

ed on page 4

write working@duke.edu

Ken Blevins, game with right, manager for Blue Roy Shambley , assistant Devil Concessio ns, prepared concessio ns manager. the popcorn

April

:: Most readers are women

2006

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7 WORK ING @D U KE

FLOWER

7 WORK ING @D U KE “Truth-T elling” S

POWER

Duke’s Accent Team plants flowers to paint the campus in color for spring.

DUKE APPREC IATION

WEEK Special activities thanks and pay give tribute to Duke faculty and staff.

THE ROAD TRAVELE LESS D

Gas prices got you down? Consider forming a vanpool

NEWS

with colleagu es to commut e to Duke.

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s Duke grappl from accusa ed with issues arising men’s lacross tions that members woman of the , Preside e team sexuall y assault vened several nt Richar ed a d H. issues raised groups to investi Brodhead conby the allegat gate the Over the social ions. media trucks past month, have descend reporters and cover the ed on Duke’s satellite evolving tapped into story and the controv campus to and class, broader social ersy that issues and the relationship of race, gender Durham . between Duke and Consider: A web search lacrosse ” produc in mid-Ap ril for “Duke “The issues ed more than 12.1 million surroun far beyond hits. ding this situatio said Tallmanthe behavior of a few lacrossen reach Duke UniversTrask, executi players,” ity. “They ve vice preside for our nt for hold broade campus and our are part city. Duke r implications of and Durham the people the same commu nity. who work Together, here also The majority of we’ve invested call Durham over the much time home. years to improve and energy Now, we our must be willing to shared commu unpleasant nity. confron issues so we’ve made.” not to underm t some ine the progres On April s 5, Preside five steps (see sidebar nt Brodhead announ the issues ) Duke ced raised will men’s lacrosse from the allegatiotake to address ns against e-mail letter team. Below the to the Duke are excerpts from his commu nity: CONTR OVERSY

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Editor’s Note

This issue is a will resume combined June/Ju ly publishi ng in August. edition. Working @Duke Enjoy the summer !

June/J uly

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TALKING WITH TRACY FUTHEY

An interview with the vice Informat president for and Chiefion Technology Informat Officer. ion

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KEEPING THE DEVILS

A new COOL central water plant chilled on campus chilled provides water to cool Duke buildings .

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amuel Wells, Dean of 20 for “A Duke Chapel, Conversation joined tance painful times. of forming friendsh on Campus Culture other Duke commun ips with ity panelist people who in the Chapel.” Wells, who He reflected s on April are different was Initiativ on than us, e Steering appointed Chapel particularly the imporDean last Committee. take the during year, also measure of our campus The committee was is a member exploring formed by issues of of the Campus culture and race, Presiden accused of see where Culture t Richard sexual assault.class and gender it could H. Brodhea be that arose Working@Du d “to after membersimproved.” It is ke sat down forward of the men’s one of five groups in the wake with Wells lacrosse team of the lacrosse to talk more were controversy. about friendsh During the ips and how convers ation on this importa Duke moves campus nt? culture, you spoke It seems about making to me the friend is relationship friendships. to say, “I that Why is am that to a limited numbeallowing myself really changes lives is friends shape or to be change r of people just hip. To d by knowin in our lives relationships, being dishone be someon g st you.” withou or e’s we should making We can t being than us promises only say aspire to in some we can’t pulled completely be around significant we should deliver on. out of a couple way. hope to they’re from have a conversAnd over a period of dozen people In our workin g of time, who are ation that or whatev a different race, with each differen recognizes er it might they have t of these they’re involve a be that tension, shows that profoundly differen from a differen people, but the which this t religion we’re t underst promise leads to , anding of of friends starting from enrichm a differen baseball hip is a ent.” t place. promise How has That may that, “I the media will look portrayed for ways They might in the issues surroun be regarde encountering ding the d as stereoty lacrosse various someho pical portray kinds of situatio w being n? so-called als portrayed of preppy white, rich, boys” being as the epitom “other.” Other preppy gender, a global someho boys race context, w the epitome of that other the whole with a capitalor class, and Durham talk about thing seems e of a kind of race and O, and a norm. class in class and the “white, much more race and Now, if gender so comple you put don’t cinating long as that in things about regard them we include x than that. I’m as three for a very very happy gender in Durham entirely long time. is to race and That’s not That makes it has had a substandiscreet phenom we include the way ena. race and tial it’s being class always African Americ One of the fasportrayed. an part of You have the same middle class said Duke’s convers How so? respons ation. e to Hurrica ne Katrina Everyb can help us with down to ody’s instant respons the lacross the Gulf e to the e situatio Coast and because Katrina n. I though do someth disaster t intellec over the was to get ing useful. tually, leak. It’s not switchi if this is our whole Part of me had in a minibus and respons e of head misgivings ng off the respons is that when generosity. The e, that’s about this water. you’re uniting point of mentio Socially, I though just putting your finger ning t it about an issue that’s Katrina in relation was a wonderful beyond any of you, to the last six weeks Top: Duke that’s where Chapel Dean Samuel Divinity real students SEE TRUTH Wells participat

S I T U AT

Investigation of men’s the crimina lacross l misconduct allegations against e. The commi ttee will the team, by other not be “stands but will out.” Report relevant student investigate looking into groups due by May reports m Examin to see if 1. ation of the players’ of Studen Council’s conduct t Judicia Student Affairs Comm l Process and problem s of student Practices. ittee will students The Academ examine and make behavior. It will ic review the the way Duke May 1. recomm deals with endations existing for change judicial m Investi system for to faculty. gation of Report Duke Admin examine due by the istratio involving administration’ s perform n Response. This the team. ance in that the Specific commi respon ttee will university ally, the ding to committee did to lessons will address the allegations the episode not respond as quickly can teach. m Campu as it should the perception Report s Cultur have due e and point Initiative. by May tion to evaluat 15. This initiativ e and dents in e will be the values suggest improv a rigorou ements mutual of persona s self-exa in the ways respect l minarespons in Duke educate the face due at the of differen ibility, conside end of this ce and disagre ration for others,s stuterm and m In addition again in ement. Progres and the fall. Council.” to the above steps, s report This council Preside incident; will scrutini nt Brodhead advise the convened ze Duke’s consider president a “Presid respons ways that on best ential es to the practices Duke can held this lacrosse in other spring. promote team university these values. settings; The first and meeting will be m

NEWS

DUKE’S ECONOM

IC IMPACT Study says economi impact on Durham c and Durham County is $3.2 billion per year.

discusses -TELLIN e in the G, “Take Back the importan ce of forming New Black The Night” Panther friendship rally in Party, March; s; Middle: held a Bottom: Duke protest Malik Z. off-campu Shabazz, s in May. the

BACK

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e mployee spotlight MEET DONNA BERGHOLZ, DUKE LIBRARIES SERIAL CATALOGER hen Donna Bergholz began work at Duke in 1958, she didn’t expect to be here 48 years later. But she has stayed past the time many employees retire. “I’m still having fun,” she said. “The people I work with are smart and good-humored and value what I do.” Bergholz unravels mysteries and solves puzzles. She isn’t a scientist or detective; she’s a librarian, a serials cataloger. She is head of a group of library employees skilled in creating coherent, descriptive records for the tens of thousands of serials – journals, magazines, newspapers and ongoing publications of learned societies – in the collections of the Duke Libraries. Earlier this year, Bergholz was honored by the Libraries for her work. She received the Florence Blakely Award, which is presented annually to a library employee who is innovative, benefits the Duke community, effectively promotes access to information and contributes to saving time and/or money. The award is named for Florence Blakely, a 38-year Duke librarian who received national recognition for her outstanding service. In nominating Bergholz for the award, a colleague wrote, “We have a little saying in the Cataloging Department: No one is indispensable, but some people are irreplaceable. Donna is certainly irreplaceable. Through multiple reorganizations, data migrations and physical moves, she has maintained a fresh perspective and sense of humor.” One of the challenges of Bergholz’s work is distinguishing publications with titles such as “the Times,” a common newspaper name. The 3,000 to 5,000 records Bergholz

and her colleagues enter annually into the Duke Libraries’ online catalog make it possible for users to find out whether or not the particular “Times” they are looking for is owned by the Libraries. “The Libraries’ resources are as good as lost if we don’t do our work right,” she said. When Bergholz started at Duke, the library had a card catalog. Bergholz recalled typing entries on cards without an easy way of correcting mistakes. She has embraced the sophisticated online bibliographic databases she now uses to track information and generate records. Duke’s current reclassification of its collections from the Dewey Decimal system to Library of Congress classification has only become feasible in the current online environment. Duke presidents and university librarians have come and gone during Bergholz’s tenure, and she has worked through two library building projects. When she does retire, it will be to her home and garden in Chapel Hill with her two cats. “I call them my ‘serial’ cats,’ ” she joked. “They don’t get along, so I can only be with one of them at a time.” — By Ilene Nelson Director of Communications Duke University Libraries

▼

“

The Libraries’

resources are as good as lost if we don’t do our work right.” —Donna Bergholz

A Piece Of The

American Dream

’m ready,” a beaming Robin Gunn said as she surveyed the gravel lot in Durham. “I am so ready.” For the first time in her 41 years, and after several years of sharing an apartment bedroom with her young son, Gunn will own her piece of the American dream: a house. “I’ve been searching for about two years, looking for a house in my price range,” said Gunn, who works for Duke University Health System as a phlebotomist, drawing blood from patients who need liver or heart transplants. Gunn’s three-bedroom, two-bath house will be built in the coming months in the West End neighborhood near campus by Habitat for Humanity of Durham, one of several affordable homeownership organizations with which Duke partners. Her monthly mortgage payment with zero interest will be cheaper than her rent. And she’ll build equity. As prices for homes and apartment rents increase, Duke, the Self-Help Community Development Corporation, city of Durham, Habitat for Humanity, Durham Community Land Trustees and the p Students from Duke, North Latino Community Credit Union are working together to provide Carolina Central University and more affordable homes and mortgage assistance for low-to-moderDurham Technical Community College volunteer in April to ate income families. build a Habitat for Humanity In June, Duke committed to depositing Robin Gunn, a Duke University Health System phlebotomist, house in Durham. up to $5 million in the Latino Community stands on the lot in Durham where her first home will be built. Credit Union over the next five years. The money will be dedicated for low-income consumer and mortgage lending in Durham County, which is home to slightly more than half of Duke’s employees. Increasing affordable housing opportunities near campus is one of the primary goals of the Duke-Durham Neighborhood Partnership, which Duke launched in 1996 to work with residents to improve the quality of life in 12 neighborhoods near campus. Duke employees who meet certain income guidelines may find homes they thought they could not afford through Self-Help, Habitat and the Durham Community Land Trustees. Homes built by these organizations typically range Self-Help Community Development Corporation, the Durham Community Land Trustees and Habitat for Humanity of Durham offer in price from $70,000 to $115,000. programs for low-to-moderate income buyers at low financing rates. In addition to collaborating with Habitat and the Land Trustees, Duke An application is required and credit and criminal histories are has invested $4 million with Self-Help, allowing the non-profit organization to evaluated. Here are some highlights. continue its work to stabilize neighborhoods in the Duke-Durham Neighborhood Partnership. That loan has assisted Self-Help in acquiring about 120 properties, Self-Help Community Development Corporation 76 of which are in Walltown, a historic African-American neighborhood near u First-time home buyer or no home ownership in past three years East Campus. Thirty of the Walltown homes belong to Duke employees and u House must be owner-occupied graduate students. u Income between $39,950 and $61,600, depending on family size Evan Covington Chavez, Self-Help’s residential development director, said u Closing costs as low as $1,000 the Duke/Self-Help partnership is rare. u Low interest loan packages ranging from zero to 2 percent interest “It’s just not every day that you’re able to find the largest employer in town as (919) 956-4675 or e-mail lavett.saddler@self-help.org your financial partner, your community partner, like you have with Duke,” she said. Homeownership opportunity is important in Durham, where 54 percent of Durham Community Land Trustees residents own homes, lower than state and national homeownerships rates, u First-time home buyers according to the city of Durham. u Residents buy the home and lease the land In Walltown, where Duke employee Betty Foster resides, homeownership and u Homes priced below market value and energy efficient property values are on the rise. u Income level for family of one is up to $39,950 An information accounting specialist for vendor registration in Duke’s u Low interest financing packages Accounts Payable department, Foster was driving around Walltown last year when (919) 490-0063 or visit www.dclt.org a Self-Help for-sale sign caught her attention. Foster, who has two adult twin sons, was living with a friend at the time and didn’t think she could afford a new Habitat for Humanity home on her own. But she inquired anyway. u Priority to families living in substandard housing She moved in last March. u Annual income between $16,550 and $29,950 for family of one “It was brand new, built from the ground up,” said Foster, a 20-year Duke u Homeowner performs 250 to 300 “sweat equity” hours building employee. “You’ve got to pay to stay somewhere, so you might as well pay into houses/attending classes somewhere you’ll get some equity.” u Zero percent interest on mortgage loan Before she moved into her $109,000 house, she took a class through Self-Help u No down payment on managing money. She learned about home maintenance and saving for emergencies. (919) 682-0516 x102 or visit www.durhamhabitat.org “The idea is to keep the house once you’ve got it,” said Foster, who is 56. Like Foster, Gunn, the Duke phlebotomist, did not think she could afford Latino Community Credit Union a new home. She lives in a two-bedroom apartment with her son and 62-year-old u To be eligible for a mortgage loan, credit union membership is mother. As she hunted for a house, Gunn found old homes within her $104,000 required budget, but they needed work. u Join by paying $20 and opening an account with A friend told her about Habitat for Humanity of Durham. Gunn filled out a $10 minimum balance an application. The groundbreaking is this summer. She has put 45 hours of (919) 530-8800 or visit www.latinoccu.org “sweat equity” toward her Carroll Street home, installing windows and doors on other Habitat houses on the street. “I’ll have my own,” said Gunn, “finally.”

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Affordable Homeowner Programs & Financial Assistance

— By Leanora Minai Editor, Working@Duke

Building A Stronger Community ne of the things I’ve appreciated most about Durham since coming here 11 years ago is the preservation of its rich history. You see unique character in the timber beams and brick facades of buildings restored as restaurants, offices and residences. Duke has played an important role in this revitalization. We partner with people who care about Durham and who strive to retain its history and architectural splendor. By partnering with the city and others, Duke has helped Durham stabilize neighborhoods and revitalize its historic downtown. I am proud of our commitment to enhance quality of life by helping restore such landmarks as the American Tobacco Campus, the largest historic rehabilitation project in state history. In 2001, when redevelopment was sputtering, Duke was a pioneer. We signed leases for 150,000 square feet of office space in the former cigarette factories. Our step helped draw other anchor tenants to American Tobacco Tallman Trask III Campus: GlaxoSmithKline, Executive Vice President McKinney-Silver and Compuware. The renovation of the American Tobacco buildings has brought life back to downtown. Duke has also helped draw homeowners to neighborhoods close to campus. In Walltown, we invested more than $4 million in an affordable housing loan program. The percentage of homeowners has risen dramatically. Thirty of the 76 renovated and new homes are now owned by Duke employees and graduate students. Closer to campus, Duke redeveloped tax-exempt property in Trinity Heights and built 40 houses and town homes for faculty and staff in 2002. The designs match surrounding houses, and the development has won several awards, including one for historic preservation. These new homes contribute at least $100,000 in annual property tax revenue to the city. Duke recently purchased a dozen rental houses in neighborhoods near East Campus as part of our continuing effort to increase home Trinity Heights Homesites ownership. These houses in Trinity Park will be sold, restored and preserved as owner-occupied residences. Downtown Durham is also experiencing a renaissance, We partner with people who care thanks in part to Duke business school graduate Tom about Durham and who strive to Niemann and former Duke basketball players Christian Laettner and Brian Davis of Blue Devil Ventures. Several retain its history and architectural splendor.” years ago, they approached Duke with a dream. They — Tallman Trask III wanted to turn the dormant Liggett & Myers Tobacco Executive Vice President buildings into lofts and offices. Duke was the first tenant to commit. Now, Blue Devil Ventures plans to expand West Village and restore another nearly 1 million square feet of Liggett buildings for more people to live, work and enjoy downtown Durham. Again, Duke signed the initial lease that will help the landlord make this project feasible. Over the years, Duke has made substantial economic investments in Durham’s future. Our role in the city’s residential and commercial renaissance fuels the tax base, attracts businesses and jobs and contributes to a safer Durham. I care about this city, which is home for 51 percent of Duke’s employees, including me. We cannot be the solution to all problems, but many Duke initiatives American Tobacco Campus in recent years confirm our engagement with the Bull City. The work is not finished. We will continue to invest in Durham to strengthen neighborhoods, stimulate economic development and enhance quality of life. Duke is a part of Durham, and Durham is part of Duke. It has been that way since 1892 when Trinity College first made Durham its home.

Did You Know? :: Duke’s economic impact on the

city and county of Durham is $3.2 billion :: More than half of Duke’s workforce (19,022 of 37,026) lives in Durham County :: Duke bought $263 million in local goods and services in Durham County :: Duke and its community provided at least $57.2 million in donations of various kinds :: Duke’s record $510.6 million in research funding was responsible for creating more than 18,600 jobs in the area Source: Duke University Economic Impact Report, Fiscal Year 2004-2005

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Executive Vice President

Lucky Strike landmarks at the American Tobacco Campus

New program puts Duke computers in Durham classrooms or 10-year-old Tabria Miles, Albert Einstein and Leonardo da Vinci are more than just names in a history book. They are intelligent and fun – just like her and her classmates at E.K. Powe Elementary in Durham. “We did a slide show of them on the Internet,” said Miles, a rising sixth-grader. “I gave Albert Einstein a weird laugh, and da Vinci was loud.” The opportunity for Miles and her classmates to develop a personal connection with historical figures was made possible through the new Duke Computer Exchange Program, which recycles Duke computers for use in Durham schools and community centers. The program was developed by Community Affairs and Procurement Services to enable Duke faculty, staff and students to donate computers replaced by newer machines. In addition to supporting academic pursuits of students in the community, the new process for collecting and distributing the machines supports and assures information security and Duke’s environmental stewardship. “We have stringent guidelines regarding the confidentiality of patient information and other sensitive data,” said Jane Pleasants, assistant vice president for Procurement Services and Supply Chain Management. “We assure the hard drives are completely wiped clean before donating the computers.”

Students at E.K. Powe Elementary in Durham work on computers donated by Duke.

Replacing your computer? Duke faculty, staff and students can arrange for free pick-up of computers being replaced or removed from service by calling Procurement Services at (919) 681-5900.

David Stein, Education Partnership Coordinator for Duke Community Affairs, said the 80 computers that Duke donated last year is just a start. “There are an estimated 3,000 outdated computers in Durham County schools that need to be replaced,” he said. “If everyone at Duke donates their computer through this program, we can really make a difference.” Under the new program, all departments that replace or remove Duke computers from service must contact Procurement Services to ensure that confidential information is removed before the machines are donated or appropriately destroyed. “We found wide differences in how staff and students disposed of computers at Duke,” Pleasants said, "so we wanted to ensure that Duke information was being sufficiently removed and hard drives cleaned before they were either resold or given away.” Treva Fitts, science specialist at E.K. Powe, said the computers are like new. “They’re fast, and we can use them for research, data processing, and to search the Internet to get information quickly.” Just like with the Einstein and da Vinci computer project, the technology helped Miles and her classmates connect with school work. “We did a whooping crane project when the cranes were migrating,’ Miles said. “We were tracking them on the computer, and we talked about them and typed about them. We wrote a story on the computer about if we were whooping cranes.” — By Dave Menzies News & Information Manager, Office of Information Technology

Change Your Address hen Donna Sell got married last August, she and her husband bought a new house to start their lives together. After years of commuting from Raleigh, Sell, a communications assistant at the Nicholas School of the Environment and Earth Sciences, settled into a home in Durham with her husband. Realizing she needed to update her contact information, Sell looked into how to change her home address in the Duke system. “I wanted to make sure that my address was correct, so I would have no delays in receiving any important information or documents from Duke,” Sell said. After contacting Human Resources for options, Sell provided her new address to the payroll representative in her department who processed the request. Last year, 1,275 open enrollment packets for health insurance were returned to Duke, highlighting the need to keep addresses current. Faculty and staff should notify Duke about any home address changes to ensure they receive important mailings such as W-2 tax forms and open enrollment materials for health, dental and vision insurance. Employees who believe their address may be incorrect should check with their department payroll representatives or visit the Online@Duke Web site.

WANT MORE INFORMATION? Call Duke Human Resources at (919) 684-5600.

To change a home address or Duke mailing and physical address, visit the Online@Duke Web site at <http://www.duke.edu/online>. Faculty and staff are also encouraged to use this Web site to set personal privacy preferences for e-mail and home address information for the Duke printed directory. A NetID, the alphanumeric identifier that authenticates users to systems and services on the Duke computing network, is required to change a directory listing. All faculty and staff are assigned NetIDs by the Office of Information Technology (OIT). If you are unsure of your NetID or don’t have one, contact the OIT Help Desk at (919) 684-2200. A department payroll representative may also submit a home address change on behalf of a facDonna Sell ulty or staff member using iForms, a secure website that allows users to view personnel data and process HR and payroll actions. If a faculty or staff member is participating in Duke’s health, dental or vision benefit plans, Human Resources will update the home address with appropriate benefit providers. To update a home address for any other benefit program such as reimbursement accounts and the 403(b) retirement plan, faculty and staff should notify the benefit provider directly. Contact information for benefit providers is on the Duke Human Resources Web site at <www.hr.duke.edu/utilities/contacts/vendors.html>. HOW TO CHANGE YOUR ADDRESSES

— By Jen Mathot Senior Communications Strategist, Human Resources

GladyouAsked “Is there a policy or a program that is designed for a full-time employee who wants to go back to school to get or finish a degree and still be able to keep their job with Duke? Some degrees require class hours during work. Is there anything a full-time employee can do to maintain their position and still obtain a degree?” We talked with Sylvester Hackney, associate director of Benefits, to find out about maintaining employment while getting a degree. He said there are benefits such as the new Employee Tuition Assistance Program to help staff pay for continued education, but those benefits don’t specifically address whether staff can attend classes during work hours. “Supervisors manage the work schedules for their units to ensure sufficient coverage to deliver the services that support Duke’s daily operations, so discussions about options for taking classes during work hours must begin with them,” Hackney said. “They can help determine if a flexible work arrangement or a personal leave of absence might be possible to help support your education.” Hackney said that staff can take a personal leave of absence for education with approval from their supervisor for up to one year. “Personal leaves of absence are typically unpaid leaves,” he said. “And while a personal leave does not include a job guarantee, if a department has to hire someone to take your place during your absence, when you return you can be referred for available positions at Duke and still keep your continuous service date at Duke, which has implications for retirement and

other benefit accruals.” Flexible work arrangements offer another option for continued employment while pursuing a degree, Hackney said. “A flexible or abbreviated work schedule is another option you may want to discuss with your manager,” he said. “If business needs Sylvester Hackney allow, your manager may be willing to work with you to adjust your work schedule so that you are able to continue working while pursuing a degree. The ability to offer flexible work schedules varies from department to department depending on the nature of the work.” You can find details about personal leaves of absence under the “Time Away from Duke” section of the Human Resources Policy Manual at <www.hr.duke.edu/policies>. Details about flexible work options are on the HR Web site at <www.hr.duke.edu/flexwork>. Call Staff & Labor Relations at (919) 684-2808 for more information. .

Have a Question?

Each month, Working@Duke selects a question about working at Duke. We’ll research and print the answer. Send us your questions by email at working@duke.edu; by fax at (919) 681-7926 or by campus mail at Working@Duke, Box 90496, 705 Broad St., Durham,NC27708

Reduce environmental impacts through “green” purchases

Duke Health Raleigh Hospital, makes purchasing decisions every day that affect the university’s bottom line – both financially and environmentally. “We buy remanufactured toners because it saves money, and it’s good for the environment,” she said. Duke and Corporate Express have since arranged for remanufactured toners to be automatically supplied to Duke employees when toner is ordered. By purchasing remanufactured toner, Duke reduces the annual use of 2,300 gallons of raw petroleum to make new cartridges, Hamer said. Green purchasing has led to other sustainability policies. For example, all appliances purchased at Duke must now be Energy Star compliant. Hamer has also begun an EarthSmart Lab initiative to reduce resource use and overall toxicity of laboratory supplies. “Environmental stewardship protects our air, water, and natural resources, so it also protects our health and wellbeing,” Hamer said. “Our success shows that people at Duke really embrace stewardship through responsible buying.” — By Tavey McDaniel Outreach and Communication Coordinator, Duke Sustainability

WANT TO KNOW MORE ABOUT GREEN PURCHASING? <http://www.procurement.duke.edu> or call Duke Procurement Services at (919) 681-5900.

Source: University Business

emanufactured inkjet and toner cartridges. Recycled paper and folders. Soy-based printing inks. When considering what office products to buy, Duke wants departments to think green – as in, environmentally friendly. “There are a lot of good options available, especially for high volume items like paper and toner,” said Vanessa Hamer, green purchasing specialist with Duke Procurement Services. “Duke has made some decisions that clearly support buying green across the board.” In June, Duke was named a top sustainability star among universities by University Business magazine. Duke’s leadership on green purchasing was cited as a key accomplishment. Duke adopted a comprehensive set of campus Green Purchasing Guidelines in 2004 and asked purchasers to consider the impact of products on the environment and people’s health. The guidelines commit Duke to choosing more environmentally friendly products and services when quality and cost are equal or superior. Duke and Corporate Express, the university’s preferred office supply vendor, have been working together to provide departments with environmentally friendly products. More than 3,000 items in the Corporate Express catalog are labeled environmentally preferable, and “green” items are on Duke’s “best value” lists on Eway, the Corporate Express online ordering system. Carol Sorochinski, a materials resource supervisor at

DUKE NAMED TOP SUSTAINABILITY STAR FOR ITS GUIDELINES

Duke has made some decisions that clearly support buying green across the board.”

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— Vanessa Hamer Green Purchasing Specialist, Duke Procurement Services

WORKING@ DUKE

HOW TO REACH US Editor: Leanora Minai (919) 681-4533

dialogue@Duke What makes you proud to tell people you work at Duke?

leanora.minai@duke.edu

Director: Paul S. Grantham (919) 681-4534

It’s a builder of good will. It’s a builder of character. It’s the faculty, the staff, the people who are a part of Duke and are strong representatives. Duke provides a lot of opportunities. You can move forward and better yourself as a person working here.”

paul.grantham@duke.edu

Graphic Design & Layout: Paul Figuerado

Photography: Jon Gardiner, Les Todd and Megan Morr of Duke University Photography; Ronald Usery of

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Jack Chance Parking & Transportation 6 years with Duke

Duke Creative Services.

Support Staff: Mary Carey and William Blackburn.

Working@Duke is published monthly by Duke’s Office of Communication Services. We welcome your feedback and suggestions for

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The people. I like working at the Fuqua School of Business. The people are really nice here. I enjoy coming to work.”

Kevin Grant University Housekeeping Three months at Duke

future story topics.

Please write us at working@duke.edu or

Working@Duke, Box 90496, 705 Broad St., Durham, NC 27708

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The doctor whom I work for is such an excellent physician, and the people I work with are dedicated and hard-working, and we all work as a team. It’s like a family.”

Rose Horton Patient Service Associate, Dermatologic Surgery 13 years at Duke

Call us at (919) 684-4345. Send faxes to (919) 681-7926.

— By Eddy Landreth Working@Duke Correspondent

BACK TO SCHOOL CONTINUED FROM PAGE 1

“Thank you, God,” Rogers said. “I will only have a year left, but it will be a big help.” The road to a college degree has not been straight or smooth for Rogers. But challenge has seldom stopped Rogers, who once learned 12th grade math in the fourth grade just because a teacher said she couldn’t. She married two years out of high school and left the now defunct Rutledge College in Durham to follow the path of her husband’s career in the U.S. Army. After her divorce, she moved back to Durham and began Gwen Rogers, staff assistant in Duke Women’s Studies, talks with Brenda Parker, academic adviser at working at Duke. Rogers began taking classes at Durham Tech in the North Carolina Central University in Durham, as Rogers drops and adds classes for the fall semester. early 1990s, but a program change limited her ability to receive financial Rogers participated in a pilot program for Duke’s new tuition reimbursement benefit. aid, so she transferred to NCCU. The credits she earned at Durham Tech did not transfer, so she started over once again. Stretching the Professional Development Dollar Next December, when Rogers graduates, no one will be prouder than her mother, Mattie Harris, a research technician in Duke’s Cancer Center Isolation Facility. 140 124 “If they have to wheel me in a wheelchair, I’ll be there,” said Harris, who is 60. 120 “I really admire her. Sometimes she’s up at 1 or 2 o’clock in the morning studying 100 when she has exams. She really works hard to get what she wants.” Rogers said her financial and personal investments for a degree are worth it, but 80 she believes the new benefit will help many more employees pursue their aspirations 60 for education and career development at Duke. “I think this benefit offers a lot of advantages, so people are not stuck in my 40 17 situation,” Rogers said. “It gives people a greater chance to succeed. If someone is 20 going to pay for your tuition, you’d be a fool not to take it. This will open doors for 0 a lot of employees. I know a lot of people who want to go back to school – single Participants per $100,000 moms and single dads – but they just don’t have the means. This benefit will help.” m Existing Benefit

— By Paul Grantham Office of Communication Services

m Pilot Program

The results of the pilot program, which covered classes taken outside Duke, indicated that many more employees would take advantage of an education benefit that provided support for more than just classes at Duke. The existing benefit only covers classes at Duke. Source: Human Resources Benefits

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