Learning & Professional Development Course Catalog (2025)
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LEADERSHIP & PROFESSIONAL DEVELOPMENT
Dear Learner, What an excellent time to be a part of the Duke community!
As leaders in your own learning, I encourage you to explore, stretch and grow. Duke has various pathways designed just for you to discover more and learn at every level in your career.
As you determine what learning journey you will take this year, we have provided a wealth of resources for you to tap into to customize your development. Whether it’s one of our professional development courses, certificate programs or academies, you will gain the skills and tools you’ll need to remain relevant in your field and grow as a leader in your own learning.
Let the journey begin,
Keisha P. Williams, MPA Assistant Vice President, Duke Learning and Organization Development
We are virtual!
Duke Learning & Organization Development (L&OD) is now virtual! To serve the Duke community , we are pleased to continue offering and expanding our virtual professional, management, and leadership development opportunities.
Virtual Learning Platform
We use Zoom Workplace for virtual delivery of majority of instructor-led classes. To download Zoom Workplace, click here. To ensure an optimal learning experience, please ensure that you’ve done the following:
Configure your Duke Zoom Account (complete this step if you have not done so already).
Log into Zoom via Single-Sign On (SSO) using your Duke NetID and password.
To do this, download the Zoom Meetings Client Application At sign in, click SSO (single-sign on)
Use a PC or Laptop (cellphones and tablets provide only limited access to the interactive feedback tools used in our classes and are inadequate).
Have access to a working microphone and camera.
If you are unable to access the hardware/software listed above from work or your remote location, please send us a message to reserve a seat in our computer lab located at: 406 Oregon St. Durham, NC.
Send all questions and inquiries to: hr-lod-registration@duke.edu
Are You Badging?
Duke employees who have attended and successfully completed an L&OD professional or technology development course, or cohort program can tell their professional story on popular social and professional networking sites, personal websites and in emails with digital badges powered by Canvas Credentials (formerly known as Badgr).
Canvas Credentials is a micro-credentialing software that allows Duke Learning & Organization Development to issue badges to learners who have completed specific courses and programs. This new standard for communicating achievements provides:
A web-enabled version of your badge(s)
An overview of the skills required to earn your badge(s)
A way for leadership to verify your achievement(s)
A secure means of storing and publishing your badge(s)
A place to manage your badge(s) (issued both internally and externally)
A pathway is sequence of badges that lead to a master badge of completion. When a learner is accepted into a specialized program, they will be subscribed to a pathway to track progress and look ahead to plan the next steps in the learning journey. Duke Learning & Organization Development offers master badges for the following pathways:
Communication Certificate of Excellence
HR Strategic Business Partner
Management & Leadership Certificate of Excellence
Self-Leadership Certificate of Excellence
Star Achievement Series®: CEAP Designation
Supervisory Certificate of Excellence
Technology Certificate of Excellence
How to register!
Course registration links can be found in the Professional & Technology Development sections of this catalog. You can also find our 2025 Course Schedule and registration links on the Duke Learning & Organization landing page on the Duke Human Resources website:
It’s important to understand how to use Duke’s Learning Management System (LMS) - Saba. The LMS is a tool that Duke uses to manage employee training. Employees can use the LMS to determine learning needs or requirements, register for courses, launch online content, and view and maintain a transcript.
Some of L&OD’s virtual classes will require participants to access and pass a knowledge assessment at the end of each class in order to receive Continuing Education Credit (CEUs). Course facilitators and moderators will provide instructions on how to access these assessments in Duke’s LMS at the end of each professional development course.
Upon successful completion of the course participants will receive a digital badge of completion, sent within 7-10 business days of attending the class.
NOTE:
If after registration you need to change your method of payment, please send an email to hr-lod-registration@ duke.edu.
Wait-List
If at registration a class is closed due to max capacity, L&OD strongly recommends that you contact us to be added to the wait-list
If someone drops the class, individuals on the wait-list will be offered the seat in the order in which they registered. The wait-listed person can accept or decline the offer online via email. If they decline, the next person on the wait-list will then be contacted
When there are enough participants on a wait-list, we do our best to schedule another class as soon as possible. Those individuals will be invited to participate in the new offering before it is opened to everyone.
Payment Information
During registration, you will be asked to provide payment information If your department/unit will be paying for you to attend the class, you can provide your department’s cost object number (a k a fund code)
If you will be using personal funds for payment, a personal check or money order can be made out to “Duke Learning and Organization Development ”
Please mail checks or money orders to: Duke Learning & Organization Development 402 Oregon Street Suite 101 Durham, NC 27708
Payment can also be dropped off at our office located at: 402 Oregon Street no later than five business days before the offering date.
If a method of payment is not provided prior to the start of the course, the employee’s default department fund code will automatically be charged
***We cannot accept cash or credit/debit card payments.***
Drop/Cancellation and No-Show Policy
The drop period closes three business days before the course date; therefore, if you can no longer attend the registered offering, you must drop the course in the LMS at least four business days before the offering date to avoid a late cancellation fee
For example: If your class is on Wednesday the 17th, the drop period closes on Friday the 12th, making Thursday the 11th the last day that you can drop the course without penalty Remember to account for any official Duke holidays, and be careful with transitions from one month to the next when figuring out your last drop day
If you do not drop your course before the drop deadline, the course fee will be charged. Emergency drop and cancellation after the drop deadline is at the discretion of L&OD.
Reaching your goals.
Let Duke Help.
Duke is committed to providing employees with engaging and effective individual growth and professional development L&OD supports this commitment with research, curriculum design, and program facilitation of professional development courses designed to provide learning experiences and insight that can be immediately applied in the workplace.
Whether you are just beginning your career with Duke University and Health System, have recently taken on new responsibilities, need to learn new skills, or are seeking opportunities to expand the overall depth and breadth of your professional knowledge, L&OD courses can help you achieve your goals.
The drop period closes three business days before the course date; therefore, if you can no longer attend the registered offering, you must drop the course in the LMS at least four business days before the offering date to avoid a late cancellation fee
Continuing Education Units (CEUs)
You can obtain Continuing Education Unit (CEU) credits for most Learning and Organization Development courses by meeting the following requirements:
Sign the roster at the beginning of in-person sessions
Attend 90% of the virtual or in-person session
Engage fully in classroom activities and satisfactorily complete assignments.
Complete the knowledge assessment and course evaluation at the end of the session.
Participants are not required to use, bring, or provide any special materials or technological devices for participation in or completion of classroom activities, unless otherwise notified prior to the session.
A participant will not receive CEU credit for the course if they fail to sign in, do not attend at least 90% of the class and/or fail to complete the knowledge check Each participant will receive a printed certificate at the conclusion of the class after successful completion
9
Consulting
Organization Development & Consulting Services
The first step in engaging our services is to contact a member of our team for an initial consultation If you are not sure what you need, that is okay – that is why we are here
Our goal is to facilitate organizational transformation, collaborating with you in a way that keeps you engaged in the process and provides you with the knowledge and skills to support ongoing development once we conclude our work together
For more details about any of these services, please visit: hr.duke.edu/training/consulting-organization-development.
Transform Your Whole Organization
Learning and Organization Development (L&OD) focuses on developing, improving, and sustaining organizations and teams Our experienced practitioners consult with you and assess your needs, and then research, design, deliver, and evaluate learning solutions. Our areas of expertise include strategic planning and implementation, organizational assessments, change management, competency development, team development, performance improvement, and retreat design and facilitation around organizational priorities
STRATEGIC PLANNING & IMPLEMENTATION
Gain a deep appreciation for the components of strategic planning and implementation in order to achieve strategic results. Develop leaders’ knowledge, skills, and behaviors so you can effectively utilize key components of strategic planning for best results: external environment, strategic intent, innovation, business model, processes, organization design, workforce talent, and culture
ORGANIZATIONAL ASSESSMENTS
Understand and apply tools such as interviews, focus groups, surveys, and assessments to identify and address key issues and opportunities for improving your team, department, or organization
CHANGE MANAGEMENT
Collaborate with teams and organizations to design, develop, and deliver a change management and leadership plan to respond to external or internal changes impacting the team or organization
COMPETENCY DEVELOPMENT
Partner with managers to identify required core competencies (knowledge, skills, & behaviors) for individuals to achieve business and organizational goals.
MEETING FACILITATION
Partner with managers in their planning sessions for important upcoming meetings, and when the stakes are high, we facilitate the session, allowing you to fully participate.
CUSTOMIZED WORKSHOPS
Adapt open enrollment classes or create new workshops for teams, departments, or entities optimizing the time teams are away from work
EXECUTIVE & LEADERSHIP COACHING
Organization-wide concerns, as well as individual customer needs, bring significant responsibility Partner with executives and leaders to ensure success no matter the goal
RETREAT DESIGN & FACILITATION AROUND ORGANIZATIONAL PRIORITIES
Partner with managers and teams to achieve objectives and optimize results through designing, facilitation, and evaluating the retreat.
Fees
The initial consultation is provided at no cost to you If after our consultation you decide to engage our services, our fee is $150 per hour Rates for facilitation, training and performance improvement initiatives will vary based on contextualization. Although we are a fee-for-service operation, as an internal department serving the greater Duke community, our fees are priced well below market value as compared to external providers offering similar services In addition, you will benefit from working with professionals who are not only well-versed in the field of Organizational Development and effectiveness, but also familiar with the operation of higher education and health systems. Proposals are valid for 30 days. If not agreed upon and signed within 30 days, the terms of the proposal expire.
Contact Us
L&OD has worked with more than 100 departments and administrative units from across Duke University and Duke University Health System All services are customized to meet the specific needs of your organization The first step in engaging our services is to meet with a member of our team to discuss your situation and goals. If you are not sure what you need, that is okay, that is why we are here. We will discuss the challenges or opportunities you have identified and recommend a plan to achieve your goals by utilizing our research-based resources and proven consulting services Please contact:
Shannon K. Ashford, M.Ed. Associate Director
Organization and Workforce Development (919) 613-2161
PRE-WORK: The facilitator will send required pre-work to registered participants oneweekbeforethecoursestart date All participants must complete the pre-learning assignments before attending class.
We all face tense situations where saying the right thing is crucial. Whether you are approaching a supervisor who is breaking their own policies, critiquing a colleague’s work, or talking to a team member who isn’t keeping commitments, keeping the conversation productive can be very difficult.
At the conclusion of this course, participants will be able to:
Recall the eight steps of a crucial conversations. Apply the conversation model to speak persuasively, not abrasively. Devise a script to resolve individual and group disagreements.
Managing Multiple Priorities
OFFERED:
Spring 2025
January 23..........................9AM - 1PM
March 17 12:30PM - 4:30PM
May 22 9AM - 1PM
Fall 2025
Sept 17 9AM - 1PM
December 8.......12:30PM - 4:30PM
Priority management has become more challenging in a hybrid workplace with competing demands for your attention and effort. We have added practical, technical tools to assist you in focusing on critical goals in today’s every-changing work environment. Also, the ability to communicate well with your manager, coworkers, and colleagues across departments, is at the heart of mastering expanding workloads and tight timelines amid increasing uncertainty.
At the conclusion of this course, participants will be able to:
Develop communication techniques to get vital information for determining priorities.
Implement planning tools that help meet the competing demands of supervisors, coworkers, and customers.
Virtual Instructor-Led Don Shortslef, Joy Birmingham, Marjorie Siergert
Duration: Three ½ Days; Attendance on all three days is required.
Location: Online via Zoom
Cost: $600.00 CEUs: 1.2
Prioritize work responsibilities and maintaining focus throughout the day. Virtual Instructor-Led Joy Birmingham Duration: 4 hours Location: Online via Zoom
Cost: $150.00 CEUs: 0.4
Virtual Instructor-Led
Don Shortslef
Duration: 3.5 hours
Location: Online via Zoom
Cost: $200.00 CEUs: 0.4
Navigating Challenging Personalities
OFFERED:
Spring 2025
February 19............12:30PM - 4:30PM
Instructor-Led Guest Instructor
Duration: 4 hours
Location: Off-site; Wake Forest Tech
Cost: $160.00
Fall 2025
May 1...................9AM - 1PM
In every workplace, you’re likely to encounter some challenging personalities The first step in dealing with a possible conflict situation is to determine if and how you might be contributing to the situation. This course will identify four types of conflict, how to defuse emotionally charged situations, and how to identify and deal with negative behaviors.
At the conclusion of this course, participants will be able to:
Define the meaning and causes of conflict Describe six types of challenging personalities. Identify steps using emotional intelligence to defuse emotionally charged conversations. Categorize three levels of challenging personalities.
Notary Public
OFFERED:
Spring 2025
February 13 9AM - 6PM
March 13.............................9AM - 6PM
April 17................................9AM - 6PM
June 18...............................9AM - 6PM
Fall 2025
September 18 9AM - 6PM
October 16..........................9AM - 6PM
December 4........................9AM - 6PM
This workshop prepares the participant to be commissioned as a Notary Public for the State of North Carolina and fulfills the mandatory classroom instruction requirement. The textbook is included at no extra charge.
REQUIREMENT: Agovernment-issued photoID isrequired—federal or State ofNorthCarolina.
At the conclusion of this course, participants will be able to:
Describe the history, powers and limitations, purpose, and process of becoming a Notary Public.
Explain how to take acknowledgments (certify signatures). Outline steps to take proofs of execution. Practice administering oaths. Identify the process for taking affidavits.
Personality & Effective Communication
OFFERED:
Spring 2025
January 16 12:30PM - 4:30PM
June 11 (in-person).....9AM - 12:30PM
402 Oregon St. Shaner Room, 109
Fall 2025
November 25 9AM - 12:30PM
PRE-WORK: All participants must take the assessment two weeks before the course start date.
Using Jungian personality framework, participants will learn about characteristic ways in which individual personality preferences for directing and receiving energy, taking in information, deciding and concluding, and approach to the outside world influence communication styles. We will use the Myers-Briggs Type Indicator® (MBTI®) personality assessment.
At the conclusion of this course, participants will be able to: Self-assess your current communication style.
Increase your understanding of differences in communication styles. Develop greater awareness of the impact of personality type when communicating.
Identify where you may need to adjust your communication style to maximize your impact.
Project Management: Applied Essentials
OFFERED:
Spring 2025
January 28 & 29 9AM - 12:30PM
May 14 & 15 9AM - 12:30PM
Fall 2025
October 7 & 8 9AM - 12:30PM
This project management course is offered in partnership with Durham Technical Community College. Designed to introduce learners to the fundamentals of the project management discipline, learning will be facilitated through a healthy combination of lecture, assessment, and hands-on exercises where participants can immediately apply useful lessons learned.
At the conclusion of this course, participants will be able to: Learn how to plan, analyze and manage projects. Determine the project manager’s role in each phase. Identify sources of project risk and the approach to dealing with them.
Instructor-Led
Shannon Ashford
Duration: 3.5 hours
Location: Online via Zoom or In-Person at 402 Oregon Street
Cost: $175.00
CEUs: 0.3
Virtual Instructor-Led Guest Facilitator
Duration: Two ½ Days; Attendance on both days is required.
Location: Online via Zoom
Cost: $200.00
CEUs: 0.8
Resilience: Building Skills to Endure Hardship and Prevent Burnout
OFFERED:
Spring 2025
February 20.........................1PM - 4PM Fall 2025 November 19...................9AM - 12PM Virtual
Could you be experiencing burnout? If so, how can you realign and reboot?
In this course, we have the opportunity to delve into how each one of us experience the physical, emotional and behavioral signs and symptoms of burnout in our lifetimes. By identifying what burnout looks and feels like for the individual, we are able to evaluate ourselves, learn from the past and implement the components of resilience. This session is filled with selfreflection and peer coaching for each participant to build their resilience.
At the conclusion of this course, participants will be able to:
Define burnout and resilience
Describe burnout and its impacts on ourselves and our organization and identify effective coping mechanisms.
Evaluate your resilience and practice techniques to build resilience and avoid burnout
The Art of Making Meetings Work
Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This web-based training will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate.
At the end of this web-based training, participants will:
Understand the value of meetings as a management tool.
Recognize the critical planning step that makes meeting time more effective.
Identify process tools that can help create an open and safe forum for discussion.
Develop and practice techniques for handling counterproductive behaviors.
Marjorie Siergert Duration: 3.5 hours Location: Online via Zoom
Cost: $150.00 CEUs: 0.3
CourseID: LOD-I-ONLINE101
Web-basedModule Duke LMS
Duration: Self-Paced
Time: Approx. 45 minutes
Cost: FREE
Leadership & Management Development
The single biggest way to impact an organization is to focus on leadership development.
There is almost no limit to the potential of an organization that recruits good people, raises them up as leaders and continually develops them.
– JOHN C. MAXWELL, author of The
Leadership & Management Development
(listed alphabetically)
CliftonStrengths for Managers
OFFERED: Spring 2025 February 27......................9AM - 12PM
OFFERED: Fall 2025 October 1........................9AM - 12PM
ASSESSMENT: This course uses the CliftonStrengths for Managers Report that includes the top 10 themes in your talent profile. The report features sections about how your strengths can help you succeed and how they might get in the way. All participants must complete the assessment two weeks beforeattendingclass. Any participant who misses the deadline will have to register for a future class
This workshop is for managers of people or processes who want to discover how to use their strengths to improve how they lead their teams, HRleaders who want a better way to develop their managers or aspiringmanagers who want to learn the best way to lead their team using their strengths and invest in their development as a manager before they've even begun.
Each registered participant will receive a confidential, 60-minute coaching session.
Instructor-Led Joy Birmingham
Duration: 4 hours Location: In-Person at 402/406 Oregon Street
Cost: $150.00 CEUs: 0.4
Virtual Instructor-Led
Keisha Williams & Shannon
Ashford
Duration:
Two ½ Days; Attendance on both days is required.
Location: Online via Zoom
Cost: $600.00
CEUs: 1.2
Dimensions of Management for Successful Leaders
OFFERED: Spring 2025
March 19 & 20..............................8:30AM - 2PM
ASSESSMENT: Participants will receive a link to the 360 Dimensions of Management Profile and Strengths Finder Assessment a few weeks before class. All participants must complete the assessment one week before attendingclass. Any participant who misses the deadline will have to register for a future class.
This two-day workshop is grounded in the concepts of research studies that have quantified what the world’s most successful managers do to achieve higher levels of retention, productivity, performance, and customer satisfaction for their organizations.
At the conclusion of this course, participants will be able to:
Identify best practices for effectively managing your employees’ expectations for excellent performance.
Increase understanding and skills for giving feedback and coaching effectively.
Emotional Intelligence: The Emotionally Effective Leader
Virtual Instructor-Led
Don Shortslef & Joy Birmingham
Duration: Two ½ Days; Attendance on both days is required.
Location: Online via Zoom
Cost: $285.00
CEUs: 0.8
OFFERED: Spring 2025 April 23 & 24.........8:30AM - 12:30PM
Fall 2025 August 20 & 21........8:30AM 12:30PM
ASSESSMENT: The course will use the Emotional Intelligence Quotient® (use the EQ-i 2.0®) assessment. The instructor will send participants a link to the assessment two weeks before the start of class. All participants must complete the assessment at least one week prior to thestart ofthe course. Any participant who misses the deadline will have to register for a future class.
At the conclusion of this course, participants will be able to:
Understand the role of emotional intelligence in effective leadership
Explore key areas of leadership in relation to emotional intelligence
Understand the key elements of the EQ-I 2.0 Leadership Report
Articulate strengths and areas with opportunity for growth
Discuss the EQ-I 2.0 in relationship to areas of leadership potential
Identify and understand how aspects of emotional intelligence lead to derailing behaviors
Apply what they have learned in the session by developing a personal EQ-I 2.0 learning plan
Feedback Fundamentals
OFFERED:
Spring 2025
April 3.....................12:30PM - 4:30PM
When thinking about this gap in our own knowledge and skills, we can be our own worst critic! However, feedback is a gift from others, because it is information we don't have and often we don't know how we are being perceived. When managers provide feedback to their employees, it needs to be timely, free of judgement, informed by observation or metrics, and in some cases based on input of colleagues, supervisors, and managers. Positive and negative feedback must be in balance and provided to in a way that we can hear it and adjust our performance.
At the conclusion of this course, participants will be able to:
Understand the role of emotional intelligence in effective leadership
Explore key areas of leadership in relation to emotional intelligence
Understand the key elements of the EQ-I 2.0 Leadership Report
Fundamentals of Coaching
OFFERED:
Spring 2025
March 10................12:30PM - 4:30PM Fall 2025 August 7.............................9AM - 1PM
Recommendation: L&OD strongly recommends also participating in the companion workshop, Keys to Supervisory Success, prior to taking this class; however, it is not required. If you are interested in registering for Keys to Supervisory success, click here
Performance coaching, development coaching, career coaching…Every leader must have the knowledge and skills to effectively coach their employees, students and peers to reach their full potential and to create a high-performing team. Learning these essentials skills will maximize the capabilities of every Duke employee, patient and student.
At the conclusion of this course, participants will be able to:
Demonstrate the core skills and actions of effective coaches.
$150.00
0.4
$150.00
0.4
Follow the four-step model for holding a coaching conversation. Explain how coaching relationships must develop over time. Instructor-Led
Keys to Supervisory Success
OFFERED:
Spring 2025
February 25.........................9AM - 1PM
June 17...............................9AM - 1PM
Fall 2025
October 29............12:30PM - 4:30PM
Recommendation: L&OD strongly recommends also participating in Fundamentals of Coaching AFTER successfully completing this course. here
Successful supervisors have developed the knowledge and skills to work with people. Participants will review the supervisory role at Duke and learn a conversation model for managing performance.
At the conclusion of this course, participants will be able to:
Use specific communication strategies of effective supervisors. Recognize and work around the barriers to holding difficult conversations.
Demonstrate how to hold a difficult conversation using Clarify, Explore, Commit.
Leader as Coach
This course is designed for individuals already in a managerial/leadership role.
OFFERED:
Spring 2025
June 11 & 12 9AM - 12PM
Fall 2025 December 11 & 12 9AM - 12PM
PREREQUISITE: Fundamentals of Coaching
For employees to be engaged in their work, they must grow in both knowledge and skills. Managers want employees to reach higher levels of performance, but how do supervisors and managers learn to lead? What kind of coaching does a supervisor/manager need from his or her manager? This workshop will address why developing leaders through a coaching relationship is so important.
At the conclusion of this course, participants will be able to:
Recall the four-step model in leadership coaching. Practice leadership coaching conversations. Articulate a personal leadership philosophy.
Instructor-Led Joy Birmingham Duration: 4 hours Location: Online via Zoom
$150.00 CEUs: 0.4
Virtual Instructor-Led Joy Birmingham
Duration: Two ½ Days; Attendance on both days is required.
Location: Online via Zoom
Cost: $200.00 CEUs: 0.6
Virtual Instructor-Led
Joy Birmingham
Duration: 4 hours
Location: Online via Zoom
Cost: $150.00 CEUs: 0.4
Raising Accountability while Managing a Hybrid Team
OFFERED: Spring 2025 April 14..................12:30PM - 4:30PM
Instructor-Led
Marjorie Siegert
Duration: 3 hours
Location: Online via Zoom
Cost: $150.00
CEUs: 0.4
Fall 2025
July 10...........................9AM - 1PM
When supervising a hybrid team of employees, you worry whether or not you are getting as much from their job performance as employees who remain physically on the Duke premises. On the other hand, you and your entire team may be working off site full time. Building a bonded, high functioning, and collaborative team requires a combination of knowledge and skills, and clear communication strategies.
Fortunately, technology has come a long way in allowing your team(s) to tap into a multitude of available resources at Duke. This course will teach you the best ways to motivate yourself and your team to connect, inspire and collaborate with one another.
At the conclusion of this course, participants will be able to:
Determine the level of performance support each employee needs Identify and remove the barriers to providing effective direction and support to each employee from anywhere
Facilitate relationship building between your staff members, both remote and local, in fun and creative ways
Managing from the Middle
OFFERED: Spring 2025 April 22.............................9AM - 12PM
Fall 2025 Sept. 24.........................1PM - 4PM
ASSESSMENT: The course will use the Influence Style Indicator™ assessment instrument. All participants must complete the assessment at least twoweekspriortothe startof thecourse. Any participant who misses the deadline will have to register for a future class.
This session focuses on how to communicate effectively with those in higher levels of the organization to ensure the best results for all members of the Duke community. We will explore the many competencies required in the art of persuading others to follow your lead.
At the conclusion of this course, participants will be able to:
Develop skills to influence others, even without positional power. Diagnose their level of skill in working with those in higher level positions, as well as with peers across Duke. Create an individual development plan to increase their influence skills and effectiveness in communicating.
Moving from Peer to Supervisor
OFFERED:
Spring 2025
February 25.........................9AM - 1PM
Fall 2025
June 17...............................9AM - 1PM
Recommendation: L&OD strongly recommends also participating in Fundamentals of Coaching AFTER successfully completing this course. here
Successful supervisors have developed the knowledge and skills to work with people. Participants will review the supervisory role at Duke and learn a conversation model for managing performance.
October 29............12:30PM - 4:30PM Virtual Instructor-Led Joy Birmingham Duration: 4 hours Location: Online via Zoom Cost: $150.00 CEUs: 0.4
At the conclusion of this course, participants will be able to:
Use specific communication strategies of effective supervisors. Recognize and work around the barriers to holding difficult conversations.
Demonstrate how to hold a difficult conversation using Clarify, Explore, Commit.
Transformational Leaders are needed now more than ever. As changes occur with and without warning, transformational leaders find opportunity in the chaos to rebuild on values, compassion, fairness, equity and integrity. This course goes into depth to distinguish the behaviors of management versus leadership and what that looks like for transformational leaders. Going further, each of the four distinct dimensions of transformational leadership are reviewed and applied through case study and a personalized roadmap of becoming a transformational Leader.
At the conclusion of this course, participants will be able to: Examine the characteristics of management versus leadership. Define transformational leadership and identify its associated impact and behaviors
Explore the components of transformational leadership to recognize and develop those characteristics yourself as a leader.
Technology Development
Consider your journey...
Interested in becoming more proficient in Exel formulas? Database management? Fine-tuning PowerPoint skills? These courses are for YOU!
Microsoft Office
Access Level 1 - Introduction
OFFERED:
Spring 2025
March 11 & 13 2 sessions
Both Days 8:30AM - 12:30PM
Fall 2025
August 19 & 21 2 sessions
Both Days 8:30AM - 12:30PM
This two-day workshop will give participants an opportunity to learn the concepts of relational database, practice building a database from scratch and make changes to that database.
Access Level 3 - Advanced
OFFERED:
Fall 2025
December 9 & 11 2 sessions
Both Days 8:30AM - 12:30PM
Learn more complex functions; structure existing data, write advanced queries, work with macros, make effective use of forms and reports and perform database maintenance.
Excel Level 1 - New Users (No Formulas, Limited Printing)
OFFERED: Spring 2025
January 21 & 23..................2 sessions
Both Days............8:30AM - 12:30PM
RECOMMENDATION: L&OD strongly recommends also participating in Excel Level 1 - Functions & Formulas Basics after successful completion of this course.
This introductory workshop focuses on understanding and navigating in the Excel environment, and examines the most commonly used features The workshop is geared toward users who have seldom used spreadsheet software.
Learn how to organize, analyze and present data in Excel This workshop is geared toward users who are somewhat familiar with spreadsheets or spreadsheet software, and who are comfortable and confident in the computer environment.
Excel Level 1 - Formulas and Functions Basics
OFFERED:
Spring 2025
March 27 8:30AM - 10:30AM
Fall 2025
August 7................8:30AM - 10:30AM
Learn more complex functions; structure existing data, write advanced queries, work with macros, make effective use of forms and reports and perform database maintenance.
Excel Level 2 - Intermediate
OFFERED:
Spring 2025
March 4 & 6 2 sessions
May 6 & 8 2 sessions
Both Days 8:30AM - 12:30PM
Fall 2025
Sept 9 & 11 2 sessions
Both Days 8:30AM - 12:30PM
Learn how to use templates, sort/filter commands, and advanced formulas to manage and make sense of your data. Discover how the chart wizard can make your data come alive and learn how to use graphic objects
Excel Level 2 - Formulas and Functions Intermediate
OFFERED: Spring 2025
March 27..................1:30PM - 3:30PM Fall 2025 August 7 1:30PM - 3:30PM
In this 2-hour workshop, practice advanced functions using Named Ranges, Text functions, 3-D functions, Concatenate, IF, CountIF and VLOOKUP
Functions Learn to use Left and Right functions to extract portions of data from a cell or divide text into multiple columns. These skills are also covered in the one-day Excel Level 2 - Intermediate course.
Excel Level 2 - Charts & Graphs
OFFERED: Fall 2025
August 5...................1:30PM - 3:30PM
Discover how the Chart Wizard can make your raw data come alive This topic is also covered in the Excel Level 2 - Intermediate course.
Excel Level 2 - Pivot Tables
OFFERED: Spring 2025 March 25................8:30AM - 10:30AM Fall 2025 August 5...............8:30AM - 10:30AM
Learn how to analyze and summarize data, and create reports with Pivot Tables
Excel Level 3 - Advanced
OFFERED: Fall 2025
November 11 & 13............2 sessions
Both Days............8:30AM - 12:30PM
Learn how to customize workbooks, work with multiple data sources, analyze and summarize data, and collaborate with other users.
Explore the PowerPoint environment, learn to customize layouts and slide shows, and practice adding effects
PowerPoint Level 2 - Intermediate
OFFERED:
Fall 2025
July 8 & 10...........................2 sessions
Both Days............8:30AM - 12:30PM
Meetings, instruction, training, and pitches are all part of our daily lives. We are often called upon to deliver presentations with little notice, at multiple venues, and with varying requirements. Without the help of a robust set of tools, Microsoft® PowerPoint® provides you with a variety of such tools that can help you deliver content in nearly any situation, while saving time and effort
Word Level 1 - Introduction
OFFERED: Spring 2025
January 14 & 16..................2 sessions
Both Days...............8:30AM - 12:30PM
Explore the Word environment and learn how to create and finalize professional-looking documents.
Duration:
Two ½ Days; Attendance on both days is required.
Cost: $170.00 CEUs: 0.8
Duration:
Two ½ Days; Attendance on both days is required.
Cost: $170.00 CEUs: 0.8
Duration: Two ½ Days; Attendance on both days is required.
Cost: $170.00 CEUs: 0.8
Word Level 2 - Intermediate
OFFERED:
Spring 2025
June 24 & 26.......................2 sessions
Both Days............8:30AM - 12:30PM
Learn advanced formatting techniques, and enhance your documents using lists, tables, charts, pictures, and graphics. Create custom styles and templates for designing and modifying your documents. Learn the mail merge function and automate mass-production of letters, envelopes, and more.
Word Level 3 - Advanced
OFFERED: Fall 2025
October 7 & 9 2 sessions
Both Days............8:30AM - 12:30PM
Learn how to use Word with other programs Insert and manipulate images in a document, control the surrounding text around the image, insert graphic objects such as Word Art and Smart Art.
Use tracking changes to collaborate with other contributors, insert bookmarks, cross-references, footnotes and endnotes. Secure a document by limiting formatting choices and editable regions, hiding text and applying a password Create, protect and automate Word forms Create and record macros to automate repetitious tasks.
Duration: Two ½ Days; Attendance on both days is required. Cost: $170.00 CEUs: 0.8
Duration: Two ½ Days; Attendance on both days is required. Cost: $170.00 CEUs: 0.8
Microsoft OneNote - Level 1
OFFERED:
Spring 2025
September 16 & 18.............2 sessions Both Days............8:30AM - 12:30PM
In our fast-paced digital world, the need to capture ideas, meeting notes and to-do items is ever present. Microsoft® OneNote® for Windows® 10 provides a way for you to efficiently create and collect your notes in an electronic notebook.
This course will introduce you to using OneNote notebooks to store a wide variety of content in an organized structure, to access the content from anywhere, and also to share it with others. In this course, participants will develop digital note-taking skills by creating, modifying, and managing OneNote notebooks.
Microsoft Teams
OFFERED: Spring 2025 March 18...................8:30AM - 12:30PM Fall 2025 July 22...........8:30AM - 12:30PM
In our fast-paced digital world, the need to capture ideas, meeting notes and to-do items is ever present. Microsoft® OneNote® for Windows® 10 provides a way for you to efficiently create and collect your notes in an electronic notebook.
This course will introduce you to using OneNote notebooks to store a wide variety of content in an organized structure, to access the content from anywhere, and also to share it with others. In this course, participants will develop digital note-taking skills by creating, modifying, and managing OneNote notebooks.
Duration: Two ½ Days; Attendance on both days is required.
Demonstrate their ability to improve performance in six identified competencies/skillsets that are agreed upon by the leader and the administrative professional
Develop a strategy for career growth.
Course ID: LOD-I-CEAP
Instructor-Led:
Marjorie Siegert or Shannon Ashford
Duration: 8 days
Attendance on all days is required
Location: 402-406 Oregon Street Time: 9:30AM - 12PM (Each Session)
Cost: $150 00 (Each Session)
Total Program CEU Credits: 4.8
Registration into the cohort will secure a seat for all eight sessions 44
SHRM-CP AND SHRM-SCP CERTIFICATION (SOCIETY FOR HUMAN RESOURCES CERTIFICATION)
Course ID:
LOD-I-CEAP
Instructor-Led:
Marjorie Siegert or Shannon Ashford
Duration: 12 days
Attendance on all days is required.
Location: 402/406 Oregon Street
Time: 10AM - 2PM (Each Session)
Cost: $1,586.00 (Each Cohort)
Registration into the cohort will secure a seat for 12 in-person sessions.
SHRM Certification Exam Preparation course is a 10-week, in-person exam review learning experience designed to provide a cohort of Duke employees committed to earning their SHRM-CP or SHRM-SCP certification with information and resources to supplement their individual study preparation.
This comprehensive program will provide a review of the SHRM Body of Applied Skills & Knowledge, interactive discussions, sample exam questions and periodic progress checks to build upon the foundation you establish through the SHRM Learning System. This system, combined with an in-person, facilitated cohort experience, will help ensure that you’re well-prepared on exam day.
Completion of this course does not guarantee success on the certification exam It is expected that individuals dedicate significant study time outside of the classroom to be fully prepared.
A private cohort of Duke employees provides networking opportunities and a shared learning experience 10, instructor-led sessions supplement the learning of the SHRM Learning System (access to the online portal and textbooks included)
Registration included one exam attempt (a cost savings of $435)
Electives are for participants in the HR Certificate Program only
The HR specialty presentations will explore best practices in the field, in addition to Duke specific practices 46
Learn winning communication skills!
1 Communication Certificate of Excellence
Communication skills in the workplace include a mix of verbal and non-verbal abilities Learn more about the importance of effective communication and how you can improve.
This certificate includes:
•Over 18 hrs of Training
•Five L&OD Courses
•Conflict Mode Assessment
•Chart Your Own Progress
•Completely Instructor-Led
•CEUs: Up to 1.8*
In this certificate program you will discover a number of compelling methods to bring out your best communication skills and learn how to communicate effectively in difficult situations.
Why Should I Attend?
•Learn how to detect and defuse emotionally charged encounters in the workplace
•Explore the impact of verbal and nonverbal communication
•Demonstrate confidence and skill as a problem solver.
•Apply techniques to deal with difficult customers
Certificate Requirements:
#1: Submit a Certificate of Excellence application Required Coursework must be completed within three years of application submission.
#2: Register for and Complete Five Required Courses (See next page )
1.Communicating with Diplomacy & Tact Level 1
2.Communicating with Diplomacy & Tact Level 2
3.Conflict Resolution
4.Navigating Challenging Personalities
5.Personality & Effective Communication
2
Self-Leadership Certificate of Excellence
Self-Empowerment!
We sometimes lose ourselves in the day-to-day, but taking a pause to remember or to discover core strengths is essential to career growth and professional development
This certificate program was designed for leaders at all levels who want to demonstrate stronger leadership capabilities. Self-leadership creates the impetus for partnering with managers or supervisors and to ask for what is needed to become more effective in the workplace!
This certificate includes:
•Over 20 hrs. of Training
•Six L&OD Courses
•Strength Finders Assessment
•Chart Your Own Progress
•Completely Instructor-Led
•CEUs: Up to 2.2*
Why Should I Attend?
•Learn how to evaluate your own performance level and strategize on how to increase your effectiveness
•Explore the impact of managing all priorities, while raising the quality of work
•Demonstrate confidence and skill as a problem-solver and apply techniques to think critically when making decisions.
•Embrace and value differences in the workplace *CEU
Certificate Requirements:
#1: Submit a Certificate of Excellence application Required Coursework must be completed within three years of application submission.
#2: Register for and Complete Six Required Courses (See next page.)
1. Self-Leadership
2. Managing Multiple Priorities
3. Resilience: Skills to Endure Hardship
4. Critical Thinking Skills: Strategies to Improve
5. CliftonStrengths for Individual Contributors
6. Valuing Differences
3
Management and Leadership Certificate of Excellence
Elevate into a strong leader!
Are you a people leader interested in enhancing management skills or an executive looking for effective leadership training? Equip yourself with the tools necessary to assume the right role at the right time and respond effectively
This certificate includes:
•Over 42hrs. of Training
•Six L&OD Courses
•Emotional Intelligence (EQ-i) Assessment
•360 Feedback Assessment
•Chart Your Own Progress
•Completely Instructor-Led
•CEUs: Up to 4*
This certificate program is designed for leaders at all levels who want to demonstrate stronger leadership capaibilities.
Why Should I Attend?
Identify best practices for effectively managing employee expectations for performance excellence.
Increase understanding and skills for giving feedback and coaching effectively
Develop and commit to a personal leadership philosophy.
Assess ways to improve emotional intelligence based on results from the Emotinal Intelligence Quotient (EQ-i) assessment.
Certificate Requirements:
#1: Submit a Certificate of Excellence application Required Coursework must be completed within three years of application submission.
#2: Register for and Complete Six Required Courses
1. Transformational Leadership
2. Crucial Conversations: For Mastering Dialogue
3. Emotional Intelligence: The Emotionally Effective Leader
4. Managing from the Middle
5. Dimensions of Management
6. Raising Accountability when Managing a Hybrid Team
Explore the Situation-Behavior-Impact (SBI) model for giving positive and developmental feedback.
Discover coaching styles and align those styles with employee needs and the situations they are in.
Identify performance development needs of staff.
#1: Submit a Certificate of Excellence application Required Coursework must be completed within three years of application submission.
#2: Register for and Complete Six Required Courses
1. Fundamentals of Coaching
2. Keys to Supervisory Success
3. Moving from Peer to Supervisor
4. SLII
5. Leader as Coach
6. Feedback Fundamentals
5 Technology Certificate of Excellence
Verify your skills – demonstrate your expertise!
Looking to demonstrate proficiency in using one or more Microsoft or Adobe programs? This certificate program gives you a professional edge demonstrating expertise in using the Microsoft Office Suite (Word, Excel, PowerPoint & Access)
This certificate includes:
• 32 hrs. of Training
•Chart Your Own Progress
•Completely Instructor-Led
•CEUs: Up to 3.2*
*CEU
Why Should I Attend?
Gain a professional edge by providing evidence of skills mastery, demonstrate your ability and willingness to embrace new technologies.
Maximize productivity and assist with keeping documentation organized.
Illustrate skills in collecting and interpreting data.
Certificate Requirements:
#1: Submit a Certificate of Excellence application Required Coursework must be completed within three years of application submission.
#2: Register for Four Courses and Complete 32 hrs. of Coursework
Courses must be TWO levels in any TWO areas. Example: Word Level 1 and 2 and Excel Level 2 and 3.
Microsoft Word: Level 1, 2, or 3 1
Microsoft Excel: Level 1, 2, or 3 2.
Microsoft PowerPoint: Level 1 and 2 3
Microsoft Access: Level 1, 2, or 3 4.
Interested in:
Expand your skillset! Start Here:
Prerequisite/Core Classes
Communicating Effectively?
Helping Others? Communication Certificate of Excellence
Required Coursework:
• Communicating with Diplomacy & Tact 1
• Communicating with Diplomacy & Tact 2
• Conflict Resolution
• Personality & Effective Communication
• Navigating Challenging Personalities
Additional Recommended L&OD Learning
After successfully obtaining an L&OD Certificate of Excellence, consider the following based on your opportunities or areas of interest:
Related Professional Associa
Gain credibility!* Get certified!**
2 Recommendations
• Project Management: Applied Essentials
• Valuing Differences
Certificate or Professional Network
Duke Continuing Studies
• Business Communication Program
• Lean Six Sigma Greenbelt
• Green Belt
• Yellow Belt
LinkedIn Learning (Duke Saba LMS)
• National Customer Service Association (NCSA)
• Certified Customer Service Professional (CCSP)
Leading the Work? Leading Processes?
Leading the Work Environment? Management & Leadership Certificate of Excellence
Required Coursework:
• Transformational Leadership
• Crucial Conversations: For Mastering Dialogue
• Emotional Intelligence
• Managing from the Middle
• Dimensions of Management for Successful Leaders
• Raising Accountability when Managing a Hybrid Team
3 Recommendations
• Feedback Fundamentals
• SLII®
• CliftonStrengths Finder: Discover Your Talent
Certificate or Professional Network
Duke Learning & Organization Development (L&OD)
• Duke Leadership Academy (DLA)
• Guide to Managing at Duke Plus (GTM)
Duke Continuing Studies
• Manager's Toolbox Certificate
• Lean Six Sigma Greenbelt
• Green Belt
• Yellow Belt
Duke Corporate Education (Duke CE)
• Duke CE Leadership Series
• Design Thinking
LinkedIn Learning (Duke Saba LMS)
Lean Six Sigma Certification
*These offerings are intended to suggest ongoing development outside of the Duke Community. **Entities cited have NOT been endorsed by Duke or L&OD
Moving into a Supervisory Role?
Coaching? Team Lead? Supervisory Certificate of Excellence
Required Coursework:
• Fundamentals of Coaching
• Keys to Supervisory Success
• Moving from Peer to Supervisor
• SLII®
• Leader as Coach
• Feedback Fundamentals
3 Recommendations
• Resilience: Building Skills to Endure Hardship
• Navigating Challenging Personalities
• Project Management: Applied Essentials
Certificate or Professional Network
Duke Learning & Organization Development (L&OD)
• Leadership Certificate of Excellence
• Duke Management Academy (DMA)
• Guide to Managing at Duke (GTM)
Duke Continuing Studies
• Developing Leaders Program
• Business Ethics in the 21st Century
• Lean Six Sigma Greenbelt
• Green Belt
• Yellow Belt
Office for Institutional Equity (OIE)
• Managing a Diverse Workforce
LinkedIn Learning (Duke Saba LMS)
Strategic Operational Excellence?
Business Analytics?
HR Strategic Partner Certificate of Excellence
Required Coursework:
• Strategic Partners in Business
• The HR Business Partner
• Finding the Strategy in HR
Additional Requirements: Team Project
Administrative Acumen? Soft Skill Proficiency? Star Achievement Series (CEAP) Designation
Required Coursework:
• Be a Star Achiever
• Star-Achieving Techniques
• Building Star Partnerships
• Reaching Stardom
• Be a Shining Star
• Give Stellar Performance
• Stellar Collaborator
• Future Focused Star Performer
4 Recommendations
• Total Rewards
• Talent Acquisition
• Talent Development
• Employee Relations
Certificate or Professional Network
Duke Continuing Studies
• HR Continuing Education Online
• Lean Six Sigma Greenbelt
• Green Belt
• Yellow Belt
LinkedIn Learning (Duke Saba LMS)
Institute of Certified Professional Managers (ICPM)
• Certified Manager Certification (CMP)
Duke Continuing Studies
• HR Management (SHRM)
• HR Management Intensive(SHRM)
HR Certification Institute (HRCI)
• Professional in HR (PHR)
N/A - The CEAP Designation is comprised of 8 core sessions There are no corresponding electives for this program
Certificate or Professional Network
Duke Learning & Organization Development (L&OD)
• CEAP Network - Open to all professionals who have successfully completed the national designation through Office Dynamics
The Duke Leadership Academy (DLA) offers emerging leaders from across the university the opportunity to participate in a unique 12-month development initiative based on the Fuqua/Coach K Center on Leadership & Ethics (COLE) leadership model The curriculum includes a focus on leadership and management styles and behaviors to implement strategy
For more information, contact Keisha Williams at
mekeisha. williams@duke. edu
Participation in the program is highly selective and based on nominations by Duke vice presidents and deans Those selected to participate learn from senior-level leaders and stakeholders at Duke Learning takes place in the classroom, through 360˚ assessments and practical application, via a team project and coaching Participant Benefits
• Enhance awareness of leadership competencies
• Strengthen leadership competencies and skills
• Access to thought leaders from across the university
The Duke Leadership Academy gave me the invaluable opportunity to learn how others perceive me as a leader and to understand how I can build on my strengths and continue to develop in all leadership domains. As well as providing avenues for self-study, the Academy also put me in a position to explore how Duke University functions and about the values of our institution and its leadership ”
• Practice giving and receiving behavioral feedback
• Learn best practices for assessing and developing talent
• Increase engagement and commitment to Duke
The Duke Leadership Academy provided me with a deep appreciation for the multi-scale interactions among faculty, staff, and students on campus Moreover, I gained concrete skills for tackling leadership challenges, while forming strong interpersonal connections across the University ”
The Duke Management Academy is part of Learning and Organization Development’s commitment to develop leaders at all levels within Duke University and Health System. The target audience includes middle managers within all business units who are experienced managers and high potential leaders who want to sharpen their leadership skills
The Duke Management Academy is a significant investment in your professional growth by Duke, your leaders, and by you Participants will be chosen from a pool of nominees based on the strength of their application, Statement of Intent, and Letter of Recommendation.
Areas of Focus
Personal Values
Strategic thinking
Decision making
Financial management
Human resources
Developing values
Valuing diversity
For more information, contact Joy Birmingham at joy.birmingham @ duke.edu.
The Duke Management Academy has been a great investment in my time, providing me with tools and resources to further my professional and leadership skills I have been able to meet and form relationships with so many colleagues across the university and health system through participation in the cohort I’ve learned to challenge myself with thinking more about creative ideas and voice my opinion in high- stake meetings ”
COLEMAN MILLS III - 2 YEARS AT DUKE, DMA 2019
Professional Development Academy
(PDA)
Foundational Skills Program
Foundational Skills Program is a multi-month intensive designed for staff currently working in non-administrative roles categorized as levels 2-5, B1, and B2 The program focuses on the development of fundamental administrative
Duke
knowledge and skills and prepares individuals to apply for entry-level administrative roles at Duke The Foundational Skills Program lays the groundwork for the development of tactical, technical and soft skills essential for today’s first- time administrative professional
Foundation Skills Program Website: https://hr.duke.edu/training/programs/foundational
Frontline Supervisor Program
This is a multi-month program designed for individuals newly appointed within the past two years and who are actively performing in a supervisory role The Frontline Supervisors Program outcomes focus on preparing supervisors to effectively oversee the productivity and progress of direct reports by honing four functional areas of management: coordinating, leading, planning and organizing
For more information on the Professional Development Academy programs, contact Shannon Ashford at shannon.ashford@duke.edu
IMER RAMADANOVIC - 10 YEARS AT DUKE, FSP 2019
believed in us and gave us the ability to achieve our goals I used to talk the talk about achieving my dreams, now I can walk the walk.”
Virtual Guide to Managing at Duke
AUDIENCE: Duke University & Health System Employees
1. Approval from department leadership is required; please first consult with your supervisor
2. Please contact the entity HR representative for your area to find out when the next Guide to Managing at Duke is scheduled, and to register.
Virtual Program Schedule
Day One:
MINDFUL LEADERSHIP Understand reactions to stress and crises and your impact on others.
Day Two:
RECRUITMENT AND SELECTION
The five phases of the recruitment selection process.
COMPENSATION Overview of total rewards principles, key compensation/benefits topics, Department of Labor and FLSA requirements.
MANAGING FOR HEALTH Learn about mental & emotional well- being, workrelated injuries, and fitness for duty assessments, support for FMLA and ADA, special parking, international travel medicine and reproductive health.
ONBOARDING The process of hiring, welcoming, orienting, and engaging a new employee.
PERFORMANCE MANAGEMENT
Understand the impact of performance management on a manager’s ability to deliver results, and build relationships.
Day Three:
BUILDING A POSITIVE WORK CULTURE
MANAGING CHANGE
DIVERSITY AND INCLUSION
Learn to create a community built on collaboration, innovation, creativity, and belonging
Help managers meet their business needs by minimizing workplace distractions, and allowing you to focus on meeting, or exceeding established business goals. For DUHS Employees Only:
Distinguish differences between change and transition and the strategies to support change
For more information on these programs, contact Michelle Jones at: michelle.jones@duke.edu
Not sure which L&OD program is the right one for you? Use this reference chart to help you find the best fit for your goals Visit https://hr.duke.edu/training/programs for more information!
AUDIENCE
Duke Leadership Academy (DLA)
Duke University
Eligibility: Level 16 and above leaders nominated by Duke vice presidents and deans
Offers emerging leaders from across the university the opportunity to participate in a professional development initiative based on the Fuqua/Coach K Center on Leadership & Ethics (COLE) leadership model
Keisha Williams mekeisha williams@duke edu
University Duke
Health System
Eligibility: Level 12 - 15 98 and below
Experienced and gifted leaders who want to sharpen leadership skills
Offers middle managers an opportunity to learn the art and science of leadership and the work that is essential for Duke's succes as a whole
Professional Development Academy (PDA) Frontline Supervisor Program (FSP)
Duke University
Duke University Health System
Eligibility: Individuals newly appointed within the past two years who are actively performing in a supervisory role
Foundational Skills Program (FSP)
Duke University Duke University Health System
Eligibility: Staff currently working in levels 2 - 5, B1 and B2 classifications
Focuses on preparing supervisors to effectively oversee the productivity and progress of direct reports by honing for functional areas of management: Coordinating, Leading, Planning & Organizing.
Develops fundamental administrative knowledge and skills and prepares individuals to make application for entrylevel administrative roles within both the University & Health system.
Joy Birmingham joy birmingham@duke edu
Duke University
Duke University Health System
Eligibility: Manager or supervisor and obtain registration permission from current manager and HR organization lead
Prepares and equips Duke University and Health System managers to meet changing strategic, operational and work culture objectives through effective managerial practices
are virtual
Shannon Ashfrod shannon.asford@duke.edu
Please contact the entity HR representative for your area to find out when the next Guide to Managing at Duke session is scheduled, and to register
You may also contact Michelle Jones at L&OD, michelle.jones@duke.edu or (919) 613 7600
Guide to Managing at Duke (GTM)
Duke Management Academy (DMA)
Duke
University
Who’s Who?
Meet the L&OD Team
Keisha Williams
Assistant Vice President Learning & Organization Development
Abaina Farrell
Assistant Director; Instructional Design
Donald Shortslef
Sr. L&OD Consultant
Shannon Ashford
Associate Director; Organization & Workforce Development
Joy Birmingham
Associate Director; Leadership & Professional Development
Marjorie Siegert
Sr. L&OD Consultant
SHRM Certification Prep Course
SPRING & FALL 2025
Invest in your HR career!
In-person Cohort Learning Model
Flexible, Blended Learning
Exam Fee Waived
Renowned Recognition
Chart
Michelle Jones
Operations Manager
Srini Iyengar
Senior Technology Partner
Jeremy Meadows
Staff Specialist
Spring Cohort
Friday, 10am -1pm
Fall Cohort Thursday, 10am-1pm
Your Career with Certificate Programs
Learning & Organization Development is proud to offer 2 portable, nationally recognized certificate programs as well as 6 in-house certificate programs.
These certificate programs combine selected offerings from L&OD’s rich list of 97 professional and technical development courses. The eight certificate programs include the following:
Star Achievement Series™: CEAP Designation
Communication Certificate of Excellence
HR Strategic Business Partner
Management and Leadership Certificate of Excellence
Self-Leadership Certificate of Excellence
Supervisory Certificate of Excellence
Technology Certificate of Excellence
SHRM Certification Prep Course
Certificates of Excellence opportunities are open to all Duke employees and are available in several disciplines based on specific areas of professional responsibility. Those seeking a Certificate of Excellence must submit a completed application. Multiple certificates may be worked on at the same time. All courses must be completed within three years.
