LEARNING & ORGANIZATION DEVELOPMENT HUMAN RESOURCES
LEARNING & ORGANIZATION DEVELOPMENT HUMAN RESOURCES
Leadership & Professional Development Opportunities
LEARNING & ORGANIZATION DEVELOPMENT
HUMAN RESOURCES
LEARNING & ORGANIZATION DEVELOPMENT HUMAN RESOURCES
Course Catalog July – December 2014
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Table of Contents 5
Technology Classes
6
Professional Development
10
Leadership and Management Development
13
Special Development and Career Track Programs
14
Other Resources, Classes and Workshops
15
Consulting Services
Let’s Get Started Take charge of your career. You have a wealth of professional development opportunities available to you at Duke. Whether you are seeking leadership or management development, training in the latest technology applications, or professional development, you will find a vast array of options. Where to Find Us Learning and Organization Development is located on Duke University’s Central Campus at 402 and 406 Oregon Street, across the parking lot from the Duke Police Station. Oregon Street is off Erwin Road between Duke Hospitals and 9th Street, and also off Campus Drive between Anderson Street and Swift Avenue.
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Registration
Registration and Dropping a Class Registration, confirmation, and dropping a class are all handled within the Duke Learning Management System (LMS) accessible through the Duke@Work self-service website by clicking on “MyInfo,” then “MyCareer,” and finally “MyLearning.” You can go directly to the Duke LMS or create a favorite link by using the following address in your browser: https://vmw-lmsweb.duhs.duke.edu/SabaLogin For specific instructions and job aids on using the Duke LMS, see: http://www.hr.duke.edu/training/location/lms/index.php If you registered for a class but can no longer attend, please drop the class using the LMS. “Drop” is the terminology in the LMS rather than “cancel.” Note that most L&OD classes only allow you to drop them up to three days before the class date.
The Waitlist L&OD strongly recommends using the waitlist in the LMS. If someone drops the class, the individuals on the waitlist are offered the seat in the order in which they were put on the list.
Payment Information Payment information is required for classes that have a fee. Many departments can provide time off and/or funds to cover the cost of job-related training. Please check with your supervisor. In your confirmation notice, you will be prompted to provide L&OD with a cost object number (7 digits for campus and 9 digits for the health system). If you prefer to pay for the class yourself rather than charge it to a Duke cost center code, you must pay with a check or money order made out for the exact amount to “Duke Learning & Organization Development.” We are not able to accept cash or credit/debit cards. Please pay at L&OD’s offices at 402/406 Oregon Street no later than five business days before the class date.
Cancellation/No Show Policy Enrollment closes for L&OD classes three business days before the class date. If you drop the class after enrollment closes, the full class fee is processed as a cancellation fee. If you do not attend the class and did not drop it at least three business days before the class date, the full class fee is processed as a no-show fee. Emergency exceptions are at the discretion of L&OD.
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classes. You can register for classes through the Duke Learning Management System (LMS). You can find the technology classes in the catalog section by clicking the “Category” link and selecting “Technical or System Skills.” All classes will be held at 406 Oregon Street in one of the computer labs – look for the room schedule on the monitor when you enter, or for the signs at each lab entrance.
Access 1
August 12 – 13, October 1-2
8:30 a.m. - 4:30 p.m./two-day class ($285)
Access Boot Camp (2&3)
October 28, 29, & 30
8:30 a.m. - 4:30 p.m./three-day class ($399)
Excel 1
July 22, September 9, November 6
8:30 a.m. - 4:30 p.m. ($149)
Excel 2
September 25, October 14, December 3
8:30 a.m. - 4:30 p.m. ($149)
Excel 2 – Pivot Tables
August 19
8:30 a.m. - 10:30 a.m. ($49)
Excel 3
December 16
8:30 a.m. - 4:30 p.m. ($149)
PowerPoint 1
August 21
8:30 a.m. - 4:30 p.m. ($149)
SAP Performance Management Tool
July 24, July 29, September 17, November 18
8:30 a.m. - 11:00 a.m. (no charge)
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Technology Classes
Below are available technology
Professional Development
Professional Development These classes help Duke employees build valuable work skills and improve individual performance. You can register for classes through the Duke Learning Management System (LMS). You can find the available professional development classes in the catalog section by clicking the “Category” link and selecting “Career and Work Specific Skills.” Managing Meetings Effectively
New
Learn how to make your meetings more productive and engaging. Objectives: ■ Achieve meeting goals through effective communication and facilitation ■ Identify strategies to engage all meeting participants ■ Determine ways to manage difficult behavior during meetings ■ Practice using decision-making strategies to resolve issues
Sessions
1
Hours
Fee
Instructor
Date
3.5
$65
Dinetta Richardson
November 19
Train the Trainer 1: The Basics of Training
New
This class is intended for subject-matter experts who provide training to employees as part or all of their job. By providing research-based background in adult learning and training decisions, this class provides the foundation on which the Train-the-Trainer curriculum is based. Objectives: ■ Determine which of several situations can be resolved with a training solution ■ Generalize adult learning principles to common training situations ■ Match the appropriate type of delivery method to the training objective or need ■ Define and order the seven training steps ■ Identify what records the instructor should maintain and how to prevent any audit difficulties
Sessions
1
Hours
Fee
Instructor
Date
3.5
$65
Kim Andrews
September 3
6
Train the Trainer 2: Designing Training
New
This class is intended for subject-matter experts who provide training to employees as part or all of their job. This course builds on the basic steps to training by providing guidance for making decisions about format, and creating materials or training activities appropriate to the performance need. Objectives: ■ Define the audience ■ Appropriately sequence content ■ Select appropriate delivery format – online versus instructor-led ■ Write training materials in plain language using common technical and instructional writing techniques ■ Write appropriate test questions
Sessions
1
Hours
Fee
Instructor
Date
7
$130
Kim Andrews
December 5
Communicating with Diplomacy and Tact Effective communication is a fundamental ingredient for sustaining relationships and creating results in today’s workplace. Experts agree that successful workers tend to have excellent communication skills. Learn how to become more polished and persuasive in expressing your opinions, thoughts, and ideas. Objectives: ■ Identify the impact of verbal and nonverbal communication ■ Practice intentional messaging ■ Develop listening and feedback skills ■ Explain the three components of diplomatic and tactful communication
Sessions
Hours
Fee
Instructor
2 7 $130 Kim Andrews
Date August 11, November 20
Customer Service Excellence This workshop provides front-line customer service staff with the information, skills, and practice necessary for success. Explore the service cycle and ways to deliver service in line with your department’s mission and goals. Learn the essential skills of service delivery and developing empathy for your customers. Develop service strategies and learn how to manage and correct interactions that are going poorly. Objectives: ■ Align customer service best practices with your department’s mission and goals ■ Develop a service delivery skill set ■ Practice providing service recovery
Sessions
7
2
1
Hours
Fee
Instructor
Date
7
$130
Kim Andrews
October 23
Professional Development
Fundamentals of Business Writing This 1.5 day class begins with a review of writing basics, explores the pitfalls and traps of business writing, and gives you practice writing clearly and persuasively. Objectives: ■ Find and improve your common grammar and spelling errors ■ Identify a message and communicate it clearly and simply in writing ■ Write to encourage action ■ Avoid common interpersonal communication errors in writing
Sessions
1
Hours
Fee
Instructor
Date
10.5
$165
Kim Andrews
December 10 & 11
Managing Multiple Priorities Improve your ability to manage competing demands for your attention and effort. Discover practical tools for meeting your goals in today’s ever changing work environment. Gain and enhance skills for mastering expanding workloads and tight timelines, and for managing increasing uncertainty. Objectives: ■ Prioritize your work and maintain your focus ■ Allocate your time between strategic work and tactical work ■ Learn communication techniques that help you get vital information for determining priorities ■ Communicate powerfully even under pressure ■ Explore tools that help you meet the competing demands of bosses, coworkers, and customers ■ Design an action plan incorporating your new skills
Sessions
Hours
Fee
2 7 $130
Instructor
Date
Kim Andrews
August 28, October 7
Notary Public This workshop prepares the participant to be commissioned as a Notary Public for the State of North Carolina and fulfills the mandatory classroom instruction requirement. The textbook is included at no extra charge. Please bring a government-issued photo ID with you—federal or State of North Carolina—so that your Notary Public application can be notarized at the end of the class. Objectives: ■ Learn the history, powers and limitations, purpose, and process of becoming a Notary Public ■ Learn to take acknowledgements (certify signatures) ■ Learn to take proofs of execution ■ Learn to administer oaths ■ Learn to take affidavits
Sessions
Hours
Fee
2 7 $130
Instructor
Date
Guest Instructor from Durham Tech
July 15, October 22
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Personality and Effective Communication This highly interactive class is designed to guide participants through analysis of their current communication practices and to identify opportunities for improved communication between and within departments. Using social capital as a focusing concept, the class highlights the importance of communication for building positive and productive working relationships. The MBTI and FIRO-B assessments are used to improve your self-knowledge and to broaden your perspective on the class topic. Objectives: ■ Recognize patterns of communication ■ Identify strengths and weaknesses of current communication practices ■ Develop new or improved communication strategies with co-workers and colleagues in other departments
Sessions
1
Hours
Fee
Instructor
Date
7
$130
Dinetta Richardson
August 7
Professional Branding This class is designed to raise awareness of how the development of a personal brand and demonstration of basic business etiquette can create a competitive edge in one’s career. Objectives: ■ Identify behaviors that create barriers for you professionally ■ Build business etiquette skills ■ Develop a personal brand ■ Create an action plan for improved performance
Sessions
Hours
1 3.5
Fee
Instructor
Date
$65
Dinetta Richardson
September 11
Project Management Fundamentals This course is about concepts rather than using software. It provides an introduction to project management concepts, tools, and techniques. It covers both the soft skills required to get work done through influencing people, as well as the hard skills required to plan a project schedule and budget. Objectives: ■ Describe the project management phases ■ Describe the key project management deliverables ■ Describe techniques to manage project schedules, budgets, and quality to prevent common project failures ■ Use common project management terms
Sessions
Hours
Fee
1 7 $130
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Instructor
Date
Kim Andrews
October 21
Leadership & Management
Leadership & Management Development These classes provide Duke managers and leaders with critical skills for effectively managing the recruitment, performance, development, and retention of Duke employees. You can register for classes through the Duke Learning Management System (LMS). You can find the available leadership and management development classes in the catalog section by clicking the “Category” link and selecting “Supervision and Work Specific Skills.” Building Trust in the Workplace
New
Trust is an important determiner of success in the workplace. This session will teach managers to establish a trusting environment. Objectives: ■ Effectively communicate group mission and values ■ O utline strategies for building a trusting environment ■ I dentify ways to gain employee buy-in and trust
Sessions
Hours
Fee
1 3.5 $65
Managing from the Middle
Instructor
Date
Dinetta Richardson
December 11
New
This session focuses in on how to communicate effectively with those in higher levels of the organization to ensure the best results for all members of the Duke community. Objectives: ■ Develop skills to influence without authority ■ Diagnose your level of skill in working with those in higher level positions ■ Understand where your developmental opportunities are in communicating with those in all levels of Duke, and create an individual plan to increase your skills and effectiveness
Sessions
Hours
1 7
Fee
$130
Instructor Keisha Williams
Date
November 5
10
Documenting Employee Performance Addressing work performance issues is one of the most challenging responsibilities that managers have. Documenting performance is an essential component of this process. Explore two types of documentation that managers and supervisors use for performance management. Objectives: ■ Review the necessity for record-keeping and organizational compliance ■ Practice documentation ■ Review additional resources
Sessions
Hours
Fee
1 3.5 no charge
Instructor
Date
Denise Evans
November 4
Fundamentals of Coaching How do you develop your staff? How do you get your team to make the big plays? By being a great coach! Learn specific skills and techniques for creating a high-performing team and for maximizing the capabilities of staff members. (L&OD strongly recommends also participating in the companion workshop, Fundamentals of Feedback.) Objectives: ■ Explore the strategies, skills, and behaviors of effective coaches ■ Communicate effectively with staff members ■ Communicate expectations to encourage high performance ■ Identify different styles of coaching ■ Match coaching styles to the staff member and the situation
Sessions
Hours
Fee
1 3.5 $65
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Instructor Dinetta Richardson
Date
September 4
Leadership & Management
Fundamentals of Feedback The ability to give and receive feedback is a key manager or supervisor competency. Even experienced staff are challenged by this process. Honing and practicing this skill will enhance the learner’s professional development and contribute to organizational success. (L&OD strongly recommends participating in the companion workshop, Fundamentals of Coaching.) Objectives: ■ Identify the barriers to giving and receiving effective feedback ■ Practice the SBI model for giving feedback ■ Give positive and constructive performance feedback ■ Identify the impact of positive feedback on work culture ■ Recognize feedback mistakes and learn to avoid them
Sessions
Hours
1 3.5
Fee
Instructor
Date
$65
Dinetta Richardson
September 4
Keys to Supervisory Success Successful supervisors are not born, but developed. After reviewing the supervisory cycle at Duke, you will enhance your skills by learning how to manage performance through the application of the Situational Leadership® model. Objectives: ■ Determine the developmental needs of your staff ■ Identify the four leadership styles of effective managers ■ Flex your management style to meet the needs of your staff members
Sessions
Hours
Fee
1 7 $130
Instructor Dinetta Richardson
Date
August 5
Leading with Emotional Intelligence Applying emotional intelligence on the job boosts both workplace effectiveness and career success. This class provides an overview of the five competency areas outlined by Daniel Goleman in his theory of emotional intelligence: awareness, self-regulation, motivation, empathy, and interpersonal skills. Objectives: ■ Define emotional intelligence ■ Understand the importance of emotional intelligence in the workplace ■ Understand and practice the five competencies of emotional intelligence ■ Use motivational techniques for improving performance and creativity
Sessions
Hours
Fee
1 7 $130
Instructor Dinetta Richardson
Date
October 15
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Special Development and Career Track Programs Manager and Leader Development ■ D uke Leadership Academy: 12-month development initiative that focuses on leadership and management styles and behaviors to implement strategy ■ G uide to Managing at Duke: a three-day program that prepares and equips managers to meet objectives through effective managerial practices ■ F irst Time Supervisor Program: 12-month program that focuses on preparing qualified internal candidates for supervisory roles at Duke
Career Track Programs: ■ O ffice Staff Development Program: 11-month program to prepare staff for clerical office management roles at Duke ■ F inancial Certification Program: a career development initiative for employees with financial responsibilities that offers training in different certification tracks ■ D uke ProComm: a professional development program designed for and by Duke communication professionals; includes job skills, manager and leader tracks ■ R esearch Administration Academy: a certification program for grant managers that reviews research administration principles and provides hands-on grant management training
Other Development Programs at Duke ■ N ew Staff Orientation: an essential part of the onboarding process that introduces the organization, expectations, benefits, and more to new and transferring employees ■ E mployee Development Initiative: a financial program supporting the professional development of employees at Duke University Hospital ■ T oastmasters Clubs at Duke: Duke-affiliated clubs that provide instruction and skill development to help people speak effectively, organize and conduct meetings, and motivate others
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Other Resources, Classes & Workshops ■ L ynda.com Online Training: available free through Duke’s Office of Information Technology (OIT), lynda.com offers free access to 80,000 video tutorials on hundreds of technology topics and soft skills such as professional networking. New courses are added every week. ■ D uke Credit Union Financial Seminars: free financial workshops for Duke employees. ■ D uke Continuing Studies: offers more than 200 non-credit courses and workshops ranging from the purely academic to the practical for both personal enrichment and career development. ■ O IT Technology Training: offers both free pre-scheduled technology seminars and OnDemand Training to support Duke academic needs and assist the university community in using OIT-specific tools. ■ Occupational and Environmental Safety Office (OESO) Training: required online compliance trainings (Integrity in Action, HIPAA, etc.) and safety trainings (fire, radiation, ergonomics, etc.). ■ F inancial Services Training: training in financial systems and processes (SAP, iForms, etc.). ■ I mmigration & Visas (Duke Visa Services): workshops provide critical skills for Duke staff who manage the immigration/visa process for foreign faculty, staff, scholars, and other visitors coming to Duke. ■ M edical Center Library Users: presented by the Medical Center Library and held at the Medical Center Library computer classroom, room 104. ■ E nvironmental Sustainability: workshop provides materials and skills necessary to “green” your office. ■ i TunesU: multimedia recordings of speeches, lectures, and other professional development opportunities. ■ D urham Technical Community College and North Carolina Central University offer a wide range of classes available to Duke employees.
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Consulting and Organization Development HR’s Learning and Organization Development (L&OD) focuses on developing, improving, and sustaining organizations and teams. Our experienced practitioners consult with you and assess your needs, and then research, design, deliver, and evaluate learning solutions. Our areas of expertise include strategic planning and implementation, organizational assessments, change management, competency development, team development, performance improvement, and retreat design and facilitation around organizational priorities.
Organization Development and Consulting Services Strategic Planning and Implementation ■ Gain a deep appreciation for the components of strategic planning and implementation in order to achieve strategic results. ■ Focus on leaders’ knowledge, skills, and behaviors in achieving results through understanding and applying key components: external environment, strategic intent, innovation, business model, processes, organization design, workforce talent, and culture. Organizational Assessments ■ Understand and apply tools such as interviews, focus groups, surveys, and assessments to identify and address key issues and opportunities for improving your organization’s team or department. Change Management ■ Collaborate with teams and organizations to design, develop, and deliver a change management and leadership plan to respond to external or internal changes impacting the team or organization. Competency Development ■ Partner with managers to identify required core competencies (knowledge, skills, and behaviors) for individuals to achieve business and organizational goals. Team Development ■ Partner with the customer to design solutions that develop and sustain high-performing teams to achieve business and organizational goals. ■ Deploy appropriate assessment tools with a focus on purpose, structure, tasks, norms, and competencies that align with strategic direction of the organization.
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Performance Improvement Consulting ■ Partner with managers and teams to identify and close performance gaps to achieve expected business and organizational results. Retreat Design and Facilitation Around Organizational Priorities ■ Partner with managers and teams in focusing their efforts to optimize expected objectives and results through designing, facilitating and evaluating expected outcomes for the retreat.
Fees The initial consultation is provided at no cost to you. After our consultation, if you decide to engage our services, our fee is $150 per hour. Although we are a fee-for-service operation, as an internal department serving the greater Duke community, our fees are priced well below market value as compared to external providers offering similar services. In addition, you will benefit from working with professionals who are not only well-versed in the field of Organizational Development and Effectiveness, but also familiar with the operation of higher education and health systems.
Contact Us L&OD has worked with more than 100 departments and administrative units from across Duke University and Duke University Health System. All services are customized to meet the specific needs of your organization. The first step in engaging our services is to meet with a member of our team to discuss your situation and goals. If you are not sure what you need, that’s okay - that’s why we’re here! We will discuss the challenges or opportunities you have identified and recommend a plan to achieve your goals by utilizing our research-based resources and proven consulting services. Please contact: Keisha P. Williams, MPA, Director Learning and Organization Development (919) 613-7600 keisha.williams@duke.edu
Duke Learning and Organization Development 402 and 406 Oregon Street Box 90463 Durham, North Carolina 27708