Learning & Professional Development Course Catalog (2022) by Working Duke

Start Here LEADERSHIP & PROFESSIONAL DEVELOPMENT

2022 COURSE CATALOG

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U N I V E R S I T Y

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U N I V E R S I T Y

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Getting Started

Consulting Services

2022 Course Offerings

Programs & Academies

We are virtual! Duke Learning & Organization Development (L&OD) is now virtual! To serve the Duke community, we are pleased to continue offering and expanding our virtual professional, management, and leadership development opportunities. Virtual Learning Platform We use Cisco WebEx platform for virtual delivery of majority of our instructor-led classes and programs. To download the WebEx Meetings Client Application, click here. To ensure an optimal learning experience, please ensure that you have access to the following: • PC or Laptop (Cellphones and tablets proved only limited access to the interactive feedback tools used in our classes and are inadequate.) • Camera • Microphone • WebEx Meetings Client (download here) If you are unable to access the hardware/software listed above from work or your remote location, please send us a message to reserve a seat in our computer lab located at: 406 Oregon St. Durham, NC. Send all questions and inquiries to: hr-lod-registration@duke.edu.

Let’s get started!

Getting Started | 3

Dear Learner, Wow, what a year! Welcome to 2022! While the pandemic has changed the way we work, it has not changed the core work that we continue to provide to you and your team. We are able to provide all of your learning and development needs in a safe virtual environment. Before the pandemic, many of our learners had very little or no experience with eLearning. I would like to commend all of you for growing in this space and stretching yourself just a little more. What we know for sure is that your development is of critical importance even more during these times. We encourage you to continue to grow on your learning journey. Our 2022 course catalog contains an overview of each of our professional development opportunities to allow you to select the choice that best fit YOUR needs. All of our learning experiences are designed to provide you with highly engaging challenges to enhance core workplace skills and strengthen operational knowledge and performance. Learning and Organization Development is excited to start this journey with you and assist you along the way, while taking your learning to the next level!

Keisha P. Williams, MPA ASSISTANT VICE PRESIDENT, LEARNING AND ORGANIZATION DEVELOPMENT

4 | Leadership and Professional Development Opportunities

First steps. 1. Evaluate

Take a moment to think about your current career path. Where do you want your path to lead? Reflect on the skills and knowledge you need to reach your goals.

2. Reflection

What skills/knowledge do I already possess? Where do I see myself in five years? What skills/knowledge will I need to be effective in future roles?

3. Make a Commitment

The time is now! Goal commitment is the key to success. Now that you’ve identified skill and knowledge areas, schedule your learning goals to grow and strengthen your skills.

4. Accountability! Take Action

Explore this catalog and choose the courses and/or programs that are right for you. When you’re ready, see page 7 to register and enroll.

Getting Started | 5

6 | Leadership and Professional Development Opportunities

How to register! Course registration links can be found in the Professional & Technology Development sections of this catalog. You can also find our 2022 Course Schedule and registration links on the Duke Learning & Organization Development website:

www.hr.duke.edu/training/course-offerings It’s important to understand how to use Duke’s Learning Management System - Saba. The Duke Learning Management System (LMS) is a tool that Duke uses to manage employee training. Employees can use the Duke LMS to determine learning needs or requirements, register for courses, launch online content, and view and maintain a transcript. Some of L&OD’s virtual courses will require participants to access and pass a knowledge assessment at the end of the session in order to receive Continuing Education Credit (CEUs). Course facilitators and moderators will provide instructions on how to access these assessments in Duke's LMS at the end of each training session. Upon successful completion of the course, participants will receive a digital certificate of completion, sent within 7-10 calendar days of attending class.

Getting Started | 7

Wait-List

If at registration a class is closed due to max capacity, L&OD strongly recommends that you contact us to be added to the wait-list. • If someone drops the class, individuals on the wait-list will be offered the seat in the order in which they registered. The wait-listed person can accept or decline the offer online via email. If they decline, the next person on the wait-list will then be contacted. • When there are enough participants on a wait-list, we do our best to schedule another class as soon as possible. Those individuals will be invited to participate in the new offering before it is opened to everyone.

Payment Information

During registration, you will be asked to provide payment information. If your department/unit will be paying for you to attend the class, you can provide your department’s cost object number (a.k.a. fund code). NOTE: If after registration you need to change your method of payment, please send an email to hr-lod-registration@ duke.edu.

If you will be using personal funds for payment, a personal check or money order can be made out to “Duke Learning and Organization Development.” Please mail checks or money orders to: Duke Learning & Organization Development 402 Oregon Street Suite 101 Durham, NC 27708 Payment can also be dropped off at our office located at: 402 Oregon Street no later than five business days before the offering date. If a method of payment is not provided prior to the start of the course, the employee’s default department fund code will automatically be charged.

***We cannot accept cash or credit/debit card payments.***

8 | Leadership and Professional Development Opportunities

Drop/Cancellation and No-Show Policy

The drop period closes three business days before the course date; therefore, if you can no longer attend the registered offering, you must drop the course in the LMS at least four business days before the offering date to avoid a late cancellation fee. For example: If your class is on Wednesday the 17th, the drop period closes on Friday the 12th, making Thursday the 11th the last day that you can drop the course without penalty. Remember to account for any official Duke holidays, and be careful with transitions from one month to the next when figuring out your last drop day. If you do not drop your course before the drop deadline, the course fee will be charged. Emergency drop and cancellation after the drop deadline is at the discretion of L&OD.

Getting Started | 9

Reaching your goals. Let Duke Help.

Duke is committed to providing employees with engaging and effective individual growth and professional development. L&OD supports this commitment with research, curriculum design, and program facilitation of professional development courses designed to provide learning experiences and insight that can be immediately applied in the workplace. Whether you are just beginning your career with Duke University and Health System, have recently taken on new responsibilities, need to learn new skills, or are seeking opportunities to expand the overall depth and breadth of your professional knowledge, L&OD courses can help you achieve your goals.

Continuing Education Units (CEU)

You can obtain Continuing Education Unit (CEU) credits for most Learning and Organization Development courses by meeting the following requirements: • Sign the roster at the beginning of in-person sessions. • Attend 90% of the virtual or in-person session. • Engage fully in classroom activities and satisfactorily complete assignments. • Complete the knowledge assessment and course evaluation at the end of the session. Participants are not required to use, bring, or provide any special materials or technological devices for participation in or completion of classroom activities, unless otherwise notified prior to the session. A participant will not receive CEU credit for the course if they fail to sign in, do not attend at least 90% of the class and/or fail to complete the knowledge check. Each participant will receive a printed certificate at the conclusion of the class after successful completion. After the instructor has marked attendance in the LMS, participants can print an LMS transcript showing all course completions. To download instructions on how to retrieve your transcript, click here.

Duke University Learning and Organization Development has been approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET). For more information about IACET and which organizations accept IACET CEUs, visit IACET.org. IACET encourages individuals to check with their specific regulatory boards or professional organizations to confirm that the CEUs received from courses taken from IACET Authorized Providers will be accepted. 1760 Old Meadow Road, Suite 500, McLean, VA 22102.

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Consulting Organization Development & Consulting Services

The first step in engaging our services is to contact a member of our team for an initial consultation. If you are not sure what you need, that is okay – that is why we are here. We have both virtual and in-person options available. Our goal is to facilitate organizational transformation, collaborating with you in a way that keeps you engaged in the process and provides you with the knowledge and skills to support ongoing development once we conclude our work together. For more details about any of these services, please visit: hr.duke.edu/training/consulting-organization-development.

Transform Your Whole Organization

Learning and Organization Development (L&OD) focuses on developing, improving, and sustaining organizations and teams. Our experienced practitioners consult with you and assess your needs, and then research, design, deliver, and evaluate learning solutions. Our areas of expertise include strategic planning and implementation, organizational assessments, change management, competency development, team development, performance improvement, and retreat design and facilitation around organizational priorities. STRATEGIC PLANNING & IMPLEMENTATION Gain a deep appreciation for the components of strategic planning and implementation in order to achieve strategic results. Develop leaders’ knowledge, skills, and behaviors so you can effectively utilize key components of strategic planning for best results: external environment, strategic intent, innovation, business model, processes, organization design, workforce talent, and culture. ORGANIZATIONAL ASSESSMENTS Understand and apply tools such as interviews, focus groups, surveys, and assessments to identify and address key issues and opportunities for improving your team, department, or organization. CHANGE MANAGEMENT Collaborate with teams and organizations to design, develop, and deliver a change management and leadership plan to respond to external or internal changes impacting the team or organization. COMPETENCY DEVELOPMENT Partner with managers to identify required core competencies (knowledge, skills, & behaviors) for individuals to achieve business and organizational goals. Getting Started | 11

MEETING FACILITATION Partner with managers in their planning sessions for important upcoming meetings, and when the stakes are high, we facilitate the session, allowing you to fully participate. CUSTOMIZED WORKSHOPS Adapt open enrollment classes or create new workshops for teams, departments, or entities—optimizing the time teams are away from work. EXECUTIVE & LEADERSHIP COACHING Organization-wide concerns, as well as individual customer needs, bring significant responsibility. Partner with executives and leaders to ensure success no matter the goal. RETREAT DESIGN & FACILITATION AROUND ORGANIZATIONAL PRIORITIES Partner with managers and teams to achieve objectives and optimize results through designing, facilitation, and evaluating the retreat.

Fees

The initial consultation is provided at no cost to you. If after our consultation you decide to engage our services, our fee is $150 per hour. Rates for facilitation, training and performance improvement initiatives will vary based on contextualization. Although we are a fee-for-service operation, as an internal department serving the greater Duke community, our fees are priced well below market value as compared to external providers offering similar services. In addition, you will benefit from working with professionals who are not only well-versed in the field of Organizational Development and effectiveness, but also familiar with the operation of higher education and health systems. Proposals are valid for 30 days. If not agreed upon and signed within 30 days, the terms of the proposal expire.

L&OD has worked with more than 100 departments and administrative units from across Duke University and Duke University Health System. All services are customized to meet the specific needs of your organization. The first step in engaging our services is to meet with a member of our team to discuss your situation and goals. If you are not sure what you need, that is okay, that is why we are here. We will discuss the challenges or opportunities you have identified and recommend a plan to achieve your goals by utilizing our research-based resources and proven consulting services. Please contact:

Gina Rogers, M.Ed. Assistant Director Learning and Organization Development (919) 613-2161 gina.rogers@duke.edu 12 | Leadership and Professional Development Opportunities

L E A R N I N G

O R G A N I Z A T I O N

D E V E L O P M E N T

Courses by Subject Administrative / Clerical Business Writing that Works (online)..............................................................................25 Certified Executive Administrative Professionals (CEAP) Program...................23 Administrative Assistant of Excellence - Module 1 Administrative Assistant of Excellence - Module 2 Administrative Assistant of Excellence - Module 3 Administrative Assistant of Excellence - Module 4 Executive Assistant of Excellence - Module 5 Executive Assistant of Excellence - Module 6 Executive Assistant of Excellence - Module 7 Executive Assistant of Excellence - Module 8 Managing Meetings.................................................................................................................29 Notary Public..............................................................................................................................31 The Art of Making Meetings Work (online) ..................................................................35

Coaching Feedback Fundamentals.......................................................................................................42 Fundamentals of Coaching..................................................................................................43 Leader as Coach........................................................................................................................44

Behavioral / Cognitive Skills Crucial Conversations®: For Mastering Accountability...........................................27 Conflict Resolution...................................................................................................................26 Critical Thinking Skills: Strategies for Improving.......................................................27 Navigating Challenging Personalities: Detect & Defuse Difficult Interactions......................................................................31 Resilience: Building Skills to Endure Hardship and Prevent Burnout..............35

2022 Courses | 13

L E A R N I N G

O R G A N I Z A T I O N

D E V E L O P M E N T

Communication Skills Crucial Conversations®: For Mastering Dialogue......................................................28 Communicating with Diplomacy & Tact 1.....................................................................25 Communicating with Diplomacy & Tact 2.....................................................................26 Personality & Effective Communication........................................................................33

Customer Service Customer Service Excellence: Winning Clients and Influencing People.........28

Human Resources HR Certificate Program: Strategic Partners in Business.........................................24 Strategic Partners in Business: Program Kick Off Employee Relations Finding the Strategy in HR Analytics: Linking HR to Business Talent Acquisition Talent Development The HR Business Partner Total Rewards

Management & Leadership Dimensions of Management for Successful Leaders (Spring only) .................41 Emotional Intelligence: The Emotionally Effective Leader....................................42 High Performing Teams........................................................................................................43 Keys to Supervisory Success...............................................................................................44 Managing from the Middle..................................................................................................45 Moving from Peer to Supervisor.......................................................................................47 Sit Lead II®....................................................................................................................................47 Transformational Leadership.............................................................................................48

Task & Project Management Managing Multiple Priorities...............................................................................................29 Project Management..............................................................................................................33

Technology Access Level 1 (Introduction) .............................................................................................51 Access Level 2 (Intermediate) ............................................................................................51 Access Level 3 (Advanced) ...................................................................................................51 Excel Formulas & Functions Basics..................................................................................52 Excel Level 1 Introduction....................................................................................................52

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L E A R N I N G

O R G A N I Z A T I O N

D E V E L O P M E N T

Excel Level 1 New Users........................................................................................................52 Excel Level 2 - Charts & Graphs.........................................................................................53 Excel Formulas & Functions Intermediate....................................................................53 Excel Level 2 Intermediate...................................................................................................53 Excel Level 2 - Pivot Tables...................................................................................................54 Excel Level 3 - Advanced.......................................................................................................54 PowerPoint Level 1 - Introduction....................................................................................54 PowerPoint Level 2 - Intermediate...................................................................................55 Word Level 1 - Introduction.................................................................................................55 Word Level 2 - Intermediate................................................................................................55 Word Level 3 - Advanced......................................................................................................56

Training Delivery Train the Trainer Boot Camp..............................................................................................36

2022 Courses | 15

2022 PROFESSIONAL DEVELOPMENT COURSES

Hello, Spring! (listed by calendar date) MONTH

DATE

COURSE TITLE

JANUARY

Personality & Effective Communication

Managing a Hybrid Team

25*

Project Management

Communicating with Diplomacy & Tact I

Moving from Peer to Supervisor

Managing Meetings

Sit Lead II®

Navigating Challenging Personalities

Resilience: Building Skills to Endure Hardship and Prevent Burnout

Keys to Supervisory Success

Crucial Conversations®: For Mastering Dialogue

Managing Multiple Priorities

Managing a Hybrid Team

Conflict Resolution

22*

Emotional Intelligence

Fundamentals of Coaching

FEBRUARY

MARCH

*Indicates a multi-day course

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MONTH

DATE

COURSE TITLE

APRIL

Communicating with Diplomacy & Tact 1

Moving from Peer to Supervisor

Dimensions of Management

Feedback Fundamentals

20*

Crucial Conversations®: For Mastering Accountability

25*

Project Management

Transformational Leadership

Managing from the Middle

Keys to Supervisory Success

Navigating Challenging Personalities

Managing Multiple Priorities

High Performing Teams

Managing a Hybrid Team

Communicating with Diplomacy & Tact II

Leader as Coach

Personality & Effective Communication (in-person)

22*

Crucial Conversations®: For Mastering Dialogue

MAY

JUNE

*Indicates a multi-day course

We are here to help you and your team learn, grow and improve!

2022 Courses | 17

2022 PROFESSIONAL DEVELOPMENT COURSES

Hello, Fall! (listed by calendar date) MONTH

DATE

COURSE TITLE

JULY

Customer Service Excellence

Moving from Peer to Supervisor

Managing a Hybrid Team

26*

Crucial Conversations®: For Mastering Accountability

Keys to Supervisory Success

Communicating with Diplomacy & Tact I

Critical Thinking Skills

Conflict Resolution

Fundamentals of Coaching

31*

Emotional Intelligence

High Performing Teams

Managing from the Middle

Feedback Fundamentals

Managing Multiple Priorities

21*

Sit Lead II®

27*

Crucial Conversations®: For Mastering Dialogue

Communicating with Diplomacy & Tact I

Moving from Peer to Supervisor

17*

Train the Trainer Boot Camp (in-person)

19*

Crucial Conversations®: For Mastering Accountability

Keys to Supervisory Success

Resilience: Building Skills to Endure Hardship and Prevent Burnout

Navigating Challenging Personalities

Communicating with Diplomacy & Tact II

Personality & Effective Communication

Conflict Resolution

Leader as Coach

Managing Multiple Priorities

Transformational Leadership

14*

Crucial Conversations®: For Mastering Accountability

AUGUST

SEPTEMBER

OCTOBER

NOVEMBER

DECEMBER

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2022 PROFESSIONAL DEVELOPMENT COURSES

Technology Courses (listed by calendar date) MONTH

DATE

COURSE TITLE

JANUARY

13*

Word Level 1 – Introduction

19*

Excel Level 1 – New Users

Excel Level 1 – Introduction

10*

PowerPoint Level 1 – Introduction

Excel Level 2 – Intermediate

10*

Access Level 1 – Introduction

24*

Word Level 2 – Intermediate

Excel Level 2 – Pivot Tables

Excel Level 2 – Charts & Graphs

Excel – Formulas & Functions Basics

Excel – Formulas & Functions Intermediate

13*

Access Level 2 – Intermediate

Excel Level 2 – Pivot Tables

10*

Excel Level 1 – Introduction

11*

Word Level 3 – Advanced

Excel – Formulas & Functions Basics

Excel – Formulas & Functions Intermediate

Excel Level 2 – Intermediate

Access Level 3 – Advanced

21*

PowerPoint Level 2 – Intermediate

23*

Excel Level 3 – Advanced

14*

Word Level 1 – Introduction

19*

Excel Level 1 – New Users

FEBRUARY

MARCH

APRIL

MAY

JUNE

JULY

2022 Courses | 19

2022 PROFESSIONAL DEVELOPMENT COURSES

MONTH

DATE

COURSE TITLE

AUGUST

11*

PowerPoint Level 1 – Introduction

16*

Excel Level 1 – Introduction

Access Level 1 – Introduction

Excel – Formulas & Functions Basics

Excel – Formulas & Functions Intermediate

20*

Excel Level 2 – Intermediate

Excel Level 2 – Pivot Tables

Excel Level 2 – Charts & Graphs

11*

Access Level 2 – Intermediate

13*

Word Level 2 – Intermediate

Excel Level 1 – Introduction

10*

Word Level 3 – Advanced

Excel – Formulas & Functions Basics

Excel – Formulas & Functions Intermediate

Excel Level 2 – Pivot Tables

PowerPoint Level 2 – Intermediate

Excel Level 3 – Advanced

Access Level 3 – Advanced

SEPTEMBER

OCTOBER

NOVEMBER

DECEMBER

*Indicates a multi-day course

20 | Leadership and Professional Development Opportunities

2022 COURSE OFFERINGS IN

Professional Development (listed alphabetically)

See page 7 for instructions on how to enroll for any of the courses in this section. 2022 Courses | 21

WHO’s WHO? Meet your facilitators!

Keisha Williams

AVP LEARNING & ORGANIZATION DEVELOPMENT

Why is it important to have a learning structure in place at an organization? Learning is an investment that should be made for everyone regardless of position, title, or advancement. In Duke Learning and Organization Development we created a staircase of learning that offers educational opportunities to our workforce at all levels. Offering this structure is important to create consistency in the way we grow our employees and allows everyone to have freedom and see the ability to grow in their own journey of learning.

How do you know what learning is needed for the organization? We perform a needs assessment to query what employees feel are their gaps or where they need development. We also query supervisors, managers and senior leaders to better understand what is needed in today’s workforce. To further support our assessment, we take a look across our peer institutions to see what’s trending for skill sets needed for our future workforce. All of the data is pulled together to assist in the development, design, and deployment of our learning modules annually.

Best advice that you would give to someone looking to explore learning opportunities? Become comfortable seeking developmental feedback. Know that you will always be the leader of your own learning journey, do not look for others to designate a map for you. Be intentional about what you are building for, i.e. skill gaps, performance, behavior, etc. Have conversations with your supervisor/manager regarding your professional development and opportunities to stretch and grow in your learning journey.

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PORTABLE • NATIONALLY RECOGNIZED CERTIFIED

EXECUTIVE

ADMINISTRATIVE

PROGRAM

(CEAP DESIGNATION)

Certified Executive Administrative Professional Certificate Program REGISTRATION: Send an email to marjorie.siegert@duke.edu OFFERED:

Spring 2022 (in-person) TBD......................................Room 109

Fall 2022 (in-person) TBD......................................Room 109

Overview To obtain the certificate, participants must complete all eight modules and a Competency Checklist. Participants must also complete designation application at the conclusion of the program. At the conclusion of the CEAP certificate program, participants will be able to: • Identify challenging personalities and use communication strategies to work more effectively with individuals at all levels within and outside of the organization. • Demonstrate their ability to improve performance in six identified competencies/skill-sets that are agreed upon by the leader and the administrative professional. • Develop a strategy for career growth.

CEAP NETWORK

Instructor-Led: Marjorie Siegert or Gina Rogers Duration: Attendance on all days is required. Location: 402 Oregon Street Time: 9AM - 12PM (each session) Cost: $150.00 (each session) Total Program CEU Credits: 4.8

Registration into the cohort will secure a seat for all eight sessions.

After achieving CEAP designation, participants can join the national CEAP Network. The network will offer: • Quarterly educational opportunities with continuing education credits. • Opportunities to mentor other current and aspiring administrative professionals. • The sharing of best practices across the university and health system. This association of Certified Executive Administrative Professionals (CEAP) is open to all professionals who have successfully completed the national designation through Office Dynamics. Members of this network will work together to explore ways to elevate the level of performance and effectiveness within the profession.

Have you earned your designation? You may want to join this affinity group at Duke.

2022 Courses | 23

PORTABLE • NATIONALLY RECOGNIZED HR CERTIFICATE PROGRAM STRATEGIC PARTNERS IN BUSINESS

HR Strategic Partner Certificate of Excellence Time:

TBD Instructor-Led:

Keisha Williams

PREREQUISITE: Participants must currently work in an HR department in any of the entities throughout Duke University and Health System. Interested participants who do not currently work in HR must receive approval from their HR department before registering.

Duration:

3 Core Days Location:

Online Total Program Cost:

This certificate program helps to define what it means to be a Strategic HR Business Partner. Participants will develop new capabilities, gain confidence through the program’s emphasis on learning by doing and practicing skills in real time, and cultivate the mindset needed to think and act strategically.

$1,050.00 HR HRCI Credits: 11 Registration into the cohort will secure a seat for all three core sessions.

Electives are for participants in the HR Certificate Program only. Participants will have the opportunity to take a deep dive into specific areas of HR during the fall 2022 semester. The HR specialty presentations will explore best practices in the field, in addition to Duke specific practices.

REGISTRATION: Send an email to mekeisha.williams@duke.edu.

Certificate Electives TOTAL REWARDS COURSE ID: LOD-II-2430 Time: TBD Participants will explore the consultative/business partnership approach to compensation that is vital to workforce understanding of how this component aligns with the mission and vision of Duke’s senior leadership. TALENT ACQUISITION COURSE ID: LOD-II-2440 Time: TBD Participants will learn best practices in talent acquisition by exploring the recruitment life cycle, and will identify ways to effectively use this life cycle to meet business goals and support organizational culture. The Office for Institutional Equity (OIE) will present best practices with regards to affirmative action. TALENT DEVELOPMENT COURSE ID: LOD-II-2450 Time: TBD Participants will identify the components of a comprehensive talent development program. This includes discussion around building an endto-end talent development framework that serves as a programmatic roadmap for how to attract, retain, and build talent. EMPLOYEE RELATIONS COURSE ID: LOD-II-2460 Time: TBD Participants will explore ways to foster an environment where employees thrive and discuss ways to support the organization’s culture and enhance the working relationship that exists between the organization and its workforce. A guest speaker will also join the discussion to address legal issues surrounding employee relations.

24 | Leadership and Professional Development Opportunities

2022 COURSE OFFERINGS IN

Professional Development Business Writing That Works In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged, however, with practice you can feel more confident about your own writing. This web-based training will give you the tools to become a better writer. At the end of this web-based training, participants will: • Learn the value of good written communication. • Learn how to write and proofread your work so it is clear, concise, complete and correct. • Understand the proper format for memos, letters and e-mails.

Registration Link: Click to Register! Web-Based Module: Duke LMS Duration: Self-Paced Time: Approx. 45 minutes Cost: FREE

Communicating with Diplomacy & Tact 1 OFFERED:

Spring 2022 January 26....................... 9AM - 12PM April 5.................................1PM - 4PM

Registration Link:

Fall 2022 August 10........................ 9AM - 12PM October 12.........................1PM - 4PM

Click to Register! Instructor-Led:

Donald Shortslef Duration:

Effective communication is a fundamental ingredient for sustaining relationships and creating results in today’s workplace. Experts agree that successful workers tend to have excellent communication skills. Learn how to become more polished and persuasive in expressing your opinions, thoughts, and ideas.

3 hrs LOCATION:

Online via WebEx Cost: $75.00 CEU Credits: 0.3

At the conclusion of this course, participants will be able to: • Define diplomacy, assertiveness, and tact and the impact these have on the workplace. • Explain the difference between assertive and aggressive behavior. • Identify effective listening and feedback skills.

2022 Courses | 25

Communicating with Diplomacy & Tact 2 (Advanced) Registration Link: Click to Register! Instructor-Led: Donald Shortslef Duration: 3 hrs Location: Online via WebEx Cost: $75.00 CEU Credits: 0.3

OFFERED:

Spring 2022 June 1............................... 9AM - 12PM

Fall 2022 November 14.................. 9AM - 12PM

PREREQUISITE: Communicating with Diplomacy & Tact 1, pg 23. Research shows that the most effective communication techniques can influence others at all levels. Building from the concepts of Communicating with Diplomacy & Tact I, learn advanced skills that utilize emotional intelligence, social intelligence, the art of influence, and techniques for handling difficult conversations. At the conclusion of this course, participants will be able to: • Define self-awareness and why it is essential for diplomacy and tact. • Describe empathy and how to use it in opening up communication with others. • Define leadership through the power of influence.

Conflict Resolution OFFERED:

Spring 2022 March 10......................... 9AM - 12PM

Course ID: Click to Register! Instructor-Led: Donald Shortslef Duration: 3 hrs Location: Online via WebEx Cost: $170.00 CEU Credits: 0.3

Fall 2022 August 16...........................1PM - 4PM December 1.......................1PM - 4PM

ASSESSMENT: This course uses the Thomas-Kilmann Conflict Mode Instrument (TKI) assessment and focuses in depth on all five modes of conflict resolution. PRE-WORK: The facilitator will send required pre-work to registered participants one week before the course start date. All participants must complete the assessment before attending class. Participants will learn ways to minimize each styles’ negative side effects, as well as methods for successful conflict management using each of the five modes. At the conclusion of this course, participants will be able to: • Define the meaning and causes of conflict. • Demonstrate five modes of conflict resolution. • Evaluate ways to minimize each mode’s negative effects.

26 | Leadership and Professional Development Opportunities

Critical Thinking Skills: Strategies for Improving Critical Thinking in the Workplace OFFERED:

Fall 2022 August 10...........................1PM - 4PM Critical thinking skills promote reasonable, reflective thinking aimed at improving the effectiveness of decision-making. Using a systemic approach to the analysis and evaluation of information, learners reduce mistakes made due to bias and/or assumptions and increase their ability to identify relevant and reasonable solutions. At the conclusion of this course, participants will be able to: • List the four characteristics of critical thinking to help you gather and assess the right information. • Follow the three-step process of critical thinking to ensure you thoroughly review issues and potential solutions. • Recognize and avoid the four critical thinking mistakes. • Apply the process of critical thinking to real-work situations.

Registration Link: Click to Register! Instructor-Led: Gina Rogers Duration: 3 hrs Location: Online via WebEx Cost: $75.00 CEU Credits: 0.3

CC® : For Mastering Accountability Tools for Talking When Stakes are High OFFERED:

Spring 2022 April 20 & 21.........8:30AM - 12:30PM

Fall 2022 July 26 & 27...........8:30AM - 12:30PM Oct. 19 & 20..........8:30AM - 12:30PM Dec. 14 &15...........8:30AM - 12:30PM

PREREQUISITE: CC®: For Mastering Dialogue, see p. 28 PRE-WORK: The facilitator will send required pre-work to registered participants one week before the course start date. All participants must complete the pre-learning assignments before attending class. This course teaches a straightforward, step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency, and reducing resentment. At the conclusion of this course, participants will be able to: • Identify and resolve performance gaps. • Demonstrate performance discussion with employees and peers who lead to improved relationships, efficiency, safety, and retention.

Registration Link: Click to Register! Instructor-Led: Donald Shortslef & Joy Birmingham Duration: Two ½ Days; Attendance on both days is required. Location: Online via WebEx Cost: $400.00 CEU Credits: 0.6

2022 Courses | 27

CC®: For Mastering Dialogue OFFERED:

Spring 2022 March 1-3..............8:30AM - 12:30PM June 22-24.............8:30AM - 12:30PM Registration Link: Click to Register! Instructor-Led: Donald Shortslef & Joy Birmingham Duration: Three ½ Days; Attendance on all three days is required. Location: Online via WebEx Cost: $600.00 CEU Credits: 1.2

Fall 2022 Sept. 27-29............8:30AM - 12:30PM

PRE-WORK: The facilitator will send required pre-work to registered participants one week before the course start date. All participants must complete the pre-learning assignments before attending class. We all face tense situations where saying the right thing is crucial. Whether you are approaching a supervisor who is breaking their own policies, critiquing a colleague’s work, or talking to a team member who isn’t keeping commitments, keeping the conversation productive can be very difficult. At the conclusion of this course, participants will be able to: • Recall the eight steps of a crucial conversations. • Apply the conversation model to speak persuasively, not abrasively. • Devise a script to resolve individual and group disagreements.

Customer Service Excellence OFFERED:

Fall 2022 July 11...............9AM - 12PM Registration Link: Click to Register! Instructor-Led: Donald Shortslef Duration: 3 hrs Location: Online via WebEx Cost: $75.00 CEU Credits: 0.3

Studies suggest that today's business world success is based primarily on the strength of the relationship between the provider and the customer. Participants in this course will experience lecture, role play, skills practice, guided large and small group discussions, and video clips to reinforce the skills needed to go above and beyond meeting the needs of the customer. At the conclusion of this course, participants will be able to: • Identify levels of service. • Detect and defuse emotionally charged situations with customers. • Demonstrate the six steps of customer service excellence and service recovery.

28 | Leadership and Professional Development Opportunities

Managing Meetings OFFERED:

Spring 2022 February 7..........................1PM - 4PM Planning and conducting productive meetings are essential skills for every employee to master. Whether you are charged with planning, facilitating, participating in, or simply attending meetings, learning these time-saving and meeting management best practices will ensure that time spent is productive and efficient. Participants in this course will learn the keys to ensuring that meetings are well organized and effectively facilitated. At the conclusion of this course, participants will be able to: • Identify when to call a meeting. • Explain the process of planning a meeting agenda. • Identify six steps to facilitating a meeting.

Registration Link: Click to Register! Instructor-Led: Donald Shortslef Duration: 3 hrs Location: Online via WebEx Cost: $75.00 CEU Credits: 0.3

Managing Multiple Priorities OFFERED:

Spring 2022 March 8........................... 9AM - 12PM May 18................................1PM - 4PM

Fall 2022 September 20................. 9AM - 12PM December 12.....................1PM - 4PM

Priority management has become more challenging in a hybrid workplace with competing demands for your attention and effort. We have added practical, technical tools to assist you in focusing on critical goals in today’s every-changing work environment. Also, the ability to communicate well with your manager, coworkers, and colleagues across departments, is at the heart of mastering expanding workloads and tight timelines amid increasing uncertainty. At the conclusion of this course, participants will be able to: • Develop communication techniques to get vital information for determining priorities. • Implement planning tools that help meet the competing demands of supervisors, coworkers, and customers. • Prioritize work responsibilities and maintaining focus throughout the day.

Registration Link: Click to Register! Instructor-Led: Joy Birmingham Duration: 3 hrs Location: Online via WebEx Cost: $75.00 CEU Credits: 0.3

2022 Courses | 29

WHO’s WHO? Meet your facilitators! Donald Shortslef SENIOR PRACTITIONER

How has Crucial Accountability training positively impacted individuals who are currently in remote work environments? The newly branded course, CC®: For Mastering Accountability provides management with the tools necessary to build trust amongst team members, address conflict and recognize that holding others accountable is healthy. It equips leaders with simple, effective tools to address tough problems and move to resolution. It also reduces stress levels at this very difficult time as we deal with the pandemic, which results in happier employees, and improves relationships among teammates.

Why is Guide to Managing at Duke and Guide to Managing at Duke PLUS an important need for Duke managers and supervisors in the virtual environment? As we continue to navigate the pandemic, both Guide to Managing at Duke and Guide to Managing at Duke PLUS programs are especially valuable because of their focus on the human side of the manager-employee relationship. Guide to Managing at Duke is a three-day (half days) virtual program that sharpens managerial skills on mindfulness and the ability to be present and available to employees. It also exposes managers to valuable resources and supportive services such as Healthy Duke, and Staff & Labor Relations. The program is designed to take managers through all of the steps of management from recruiting, hiring, onboarding, and evaluating performance, while providing a positive work culture that values diversity, helps manage change, and uses coaching for development. Guide to Managing at Duke PLUS is a full two-day program, offered over the course of two weeks and is designed to address more advanced management responsibilities. By the end of the program, managers are equipped with beneficial resources such as employee engagement, expectations of conduct and performance, work rules, documentation, discrimination and harassment, as well as the practice of just culture. At a time when many managers are feeling the pressure of increased workloads due to the pandemic, both programs provide a collection of new tools, resources to draw from during such a critical time. For many who feel isolated, the programs also foster networking and connectivity. 30 | Leadership and Professional Development Opportunities

Navigating Challenging Personalities OFFERED:

Spring 2022 February 16........................1PM - 4PM May 12............................. 9AM - 12PM

Fall 2022 November 10.................. 9AM - 12PM

In every workplace, you’re likely to encounter some challenging personalities. The first step in dealing with a possible conflict situation is to determine if and how you might be contributing to the situation. This course will identify four types of conflict, how to defuse emotionally charged situations, and how to identify and deal with negative behaviors.

Registration Link: Click to Register! Instructor-Led: Donald Shortslef Duration: 3 hrs Location: Online via WebEx Cost: $75.00 CEU Credits: 0.3

At the conclusion of this course, participants will be able to: • Define the meaning and causes of conflict. • Describe six types of challenging personalities. • Identify steps using emotional intelligence to defuse emotionally charged conversations. • Categorize three levels of challenging personalities.

Notary Public OFFERED:

This workshop prepares the participant to be commissioned as a Notary Public for the State of North Carolina and fulfills the mandatory classroom instruction requirement. The textbook is included at no extra charge.

Registration Link: TBD Instructor-Led: TBD Duration: TBD Location: TBD

REQUIREMENT: A government-issued photo ID is required—federal or State of North Carolina.

Cost: TBD CEU Credits: TBD

Spring 2022 TBD................................................ TBD

Fall 2022 TBD................................................ TBD

At the conclusion of this course, participants will be able to: • Describe the history, powers and limitations, purpose, and process of becoming a Notary Public. • Explain how to take acknowledgments (certify signatures). • Outline steps to take proofs of execution. • Practice administering oaths. • Identify the process for taking affidavits.

2022 Courses | 31

WHO’s WHO? Meet your facilitators! Abaina Farrell, M.A. SR. INSTRUCTIONAL DESIGNER

What impact did the pandemic have on traditional learning and development? What changes did Learning & Organization Development make to meet the needs of the Duke community in a remote/hybrid environment? The pandemic has left its mark on every aspect of our work; it has impacted our way of life, our daily commutes and the ways that we work, communicate and learn. It was important for L&OD to remain present and quickly adapt to change while introducing new ways of learning to the Duke community that stemmed beyond the classroom. New work protocols forced us to create innovative measures and strategies that supported and encouraged learning and professional development during times of high stress and change. The biggest impact was redesigning classroom learning to fit a variety of virtual training options, to include asynchronous (self-paced) learning, blended learning and virtual instructor-led learning. In the redevelopment of our classroom content, we established ways to engage colleagues remotely through already existing software like Cisco WebEx, Zoom and Microsoft Teams which were all available from Duke OIT. With the need for connectivity, resilience and virtual team management at an all-time high, we noticed early on that the enterprise would benefit from simultaneously learning about the changes that they were facing while in transition to a remote environment. We developed and delivered virtual content on several topics to include, “Communicating in Times of Crisis”, “Managing Virtual Teams”, “Reducing Stress” and “Thriving through Times of Uncertainty.” The courses were designed with several points of interactivity throughout to encourage collaboration, networking and self-reflection through anonymous annotations, chat, independent work study, and self-paced pre-learning activities. With much of our Duke community still remote, accessibility is of utmost importance; therefore, in 2022, we will offer 64 professional development offerings; three of those offerings will be in-person and we would take a hybrid approach with our cohort-based programs designed for leadership. We are also on schedule to virtually deliver 41 technology development offerings. Our current virtual learning catalog consists of 30 professional development and 16 technology development unique courses with content for individual contributors, first-time managers, middle-management and senior leadership. 32 | Leadership and Professional Development Opportunities

Personality & Effective Communication OFFERED:

Spring 2022 January 19.................... 1PM - 4:30PM June 15 (in-person)......... 9AM - 12:30PM

Fall 2022 November 30............. 9AM - 12:30PM

402 Oregon St. Shaner Room 109

PRE-WORK: All participants must take the assessment two weeks before the course start date. Using Jungian personality framework, participants will learn about characteristic ways in which individual personality preferences for directing and receiving energy, taking in information, deciding and concluding, and approach to the outside world influence communication styles. We will use the Myers-Briggs Type Indicator® (MBTI®) personality assessment.

Registration Link: Click to Register! Instructor-Led: Gina Rogers Duration: 3.5 hrs Location: Online via WebEx or In-Person at 402 Oregon Street Cost: $130.00 CEU Credits: 0.3

At the conclusion of this course, participants will be able to: • Self-assess your current communication style. • Increase your understanding of differences in communication styles. • Develop greater awareness of the impact of personality type when communicating. • Identify where you may need to adjust your communication style to maximize your impact.

Project Management OFFERED:

Spring 2022 January 25 & 26......... 9AM - 12:30PM April 25 & 26.............. 9AM - 12:30PM

Fall 2022 TBD................................................ TBD

RECOMMENDATION: Participants seeking assistance with time and task management are encouraged to take Managing Multiple Priorities first, as these topics will not be addressed in this course. Applied Essentials of Project management is an instructor-led, online training class designed to bolster the participants fundamental knowledge of the project management discipline while applying the processes, tools, and techniques in a project-oriented environment. At the conclusion of this course, participants will be able to: • Learn how to plan, analyze and manage projects. • Determine the project manager’s role in each phase. • Identify sources of project risk and the approach to dealing with them.

Registration Link: Click to Register! Instructor-Led: Guest Facilitator Duration: Two ½ Days; Attendance on both days is required. Location: Online via Adobe Connect Cost: $175.00 CEU Credits: 0.6

2022 Courses | 33

WHO’s WHO? Meet your facilitators! Marjorie Siegert SENIOR PRACTITIONER

New Hire Orientation is now virtual, what is new and why is it important? As our Duke community expands more and more outside of the perimeters of main campus, it is important to provide a singular orientation experience that is inclusive of all of our new colleagues. New Hire Orientation allows new employees to network and find grounding in Duke’s mission and values while they are beginning a new role in a new organization. To accomplish this, University New Hire Orientation is a virtual two-part series consisting of one live session and a self-paced module on the Learning Management System, SABA. Overall, participants can expect to receive an overview of Duke, insights into the onboarding process and valuable resources to create a formidable foundation to what we hope is the beginning of a long and fulfilling career at Duke.

What has been the importance of High Performing Teams in our current work environment? What is a High Performing Team and how can one possibly exist right now? This is something asked many times throughout the quick transition to virtual and hybrid work within a system of heightened social, political and wellness chaos happening in and outside of the organization. It can feel impossible to do the minimum, much less exceed. Even within the upheaval we’ve experienced recently, it is the opportunity to reflect upon current connectedness to the greater mission and purpose to our work and each other to develop stronger and more High Performing Teams. The importance of High Performing Teams is not solely on exceeding expectations. The importance lies in how High Performing Teams are rooted in respect, diversity and a shared mission and values. It is being an active observer and participant of these components within the team development continuum. The results will follow and lead us in the complex and meaningful work of our Duke Community.

What does it mean for L&OD to be IACET accredited and why is it important to our learners? How does it impact the quality of L&OD's programming? The International Accreditors for Continuing Education and Training (IACET) is a governing body of Continuing Education Units (CEUs) to improve the quality of continuing education and training to advance the global workforce. While there are other sources that offer CEUs, only IACET CEUs are certified by the IACET Standard created from extensive research on adult learning, a nationwide network of continuing education network of experts and a framework that ensures superior learning experiences. Being accredited by IACET means Duke is maintaining these rigorous standards for the analysis, design, development, implementation and evaluation of all our content offering IACET CEUs. It certifies our commitment to high-quality, effective and valuable continuing education and training. 34 | Leadership and Professional Development Opportunities

Resilience: Building Skills to Endure Hardship and Prevent Burnout OFFERED:

Spring 2022 February 16..................... 9AM - 12PM

Fall 2022 November 7.......................1PM - 4PM

Could you be experiencing burnout? If so, how can you realign and reboot? In this course, you have the opportunity to delve into how each one of us experience the physical, emotional and behavioral signs and symptoms of burnout in our lifetimes. By identifying what burnout looks and feels like for the individual, we are able to evaluate ourselves, learn from the past and implement the components of resilience. This course is filled with self-reflection and peer coaching for each participant to build their own resilience.

Registration Link: Click to Register! Instructor-Led: Marjorie Siegert Duration: 3 hrs Location: Online via WebEx Cost: $75.00 CEU Credits: 0.3

At the conclusion of this course, participants will be able to: • Define burnout and resilience. • Describe burnout and its impact on ourselves and our organization and identify effective coping mechanisms. • Evaluate your resilience and practice techniques to build resilience and avoid burnout.

The Art of Making Meetings Work

Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This web-based training will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate. At the end of this web-based training, participants will: • Understand the value of meetings as a management tool. • Recognize the critical planning step that makes meeting time more effective. • Identify process tools that can help create an open and safe forum for discussion. • Develop and practice techniques for handling counterproductive behaviors.

Registration Link: Click to Register Web-Based Course: Duke LMS Duration: Self-Paced Time: Approx. 45 minutes Cost: FREE

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Train the Trainer: Boot Camp

This course takes place on 3 consecutive Mondays; 3 hours each day. OFFERED:

Registration Link: Click to Register! Instructor-Led: Joy Birmingham Duration: Three ½ Days; Attendance on all three days is required. Location: 402 Oregon Street Cost: $225.00 CEU Credits: 0.9

Fall 2022 (IN-PERSON) T1: The Basics of Training................. T2: Designing Training....................... T3: Instructor-Lead Training.............

October 17 ..................... 9AM - 12PM October 24...................... 9AM - 12PM October 31...................... 9AM - 12PM

This boot camp is intended for subject-matter experts who provide training to employees as part or all of their job. By providing a researchbased background in adult learning principles and best practices, the combination of these 3 topics provide the foundation on which the Trainthe Trainer curriculum is based. Participants will get guidance on course design and on creating training activities appropriate to the training needs of the learner. At the conclusion of this course, participants will be able to: • Apply adult learning principles to common training situations. • Construct content based on subject matter and learner needs. • Define and follow the seven steps to “Train Anything!” • Facilitate a variety of learning techniques throughout a training to maximize their trainees’ transfer of new knowledge and skills into the workplace.

36 | Leadership and Professional Development Opportunities

CRUCIAL CONVERSATIONS FOR ACCOUNTABILITY VIRTUAL

Course Details The virtual experience of Crucial Conversations for Accountability includes videos, polls, in-class practice, breakout group discussion, and personal reflection to help maximize skill transference.

SESSION

LEARNING OBJECTIVES

SESSION 1:

• Spot the performance conversations that are keeping you from what you want.

GET UNSTUCK & MASTER MY STORIES I

SESSION 2:

MASTER MY STORIES II & START WITH HEART

• Choose the right conversation to get unstuck • Learn where emotions come from and how to change them

• Take responsibility for the emotions you bring to the conversation by owning your story • Eliminate negative stories that impede conversations and results • Stay focused on what you really want • Lay a foundation of good intent

SESSION 3:

STATE MY PATH & MAKE IT SAFE

• Speak honestly and respectfully • Share tough messages in a way that invites others into the conversation

COURSE MATERIALS

• Take steps to rebuild safety when others get defensive

Digital learner guide

• Talk with almost anyone about almost anything

Cue cards and model card Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior ebook

SESSION 4:

DIAGNOSE & MAKE IT EASY

• Don’t lead with your ideas; start by asking others • Brainstorm ways to overcome others’ ability barriers in key areas (personal, social, and structural influences)

Digital course completion certificate Six-week ongoing learning experience

• Use the Six Sources of Influence to understand what’s causing the gap

SESSION 5:

MAKE IT MOTIVATING & MOVE TO ACTION

• Motivate others using natural consequences rather than power • Make unseen or forgotten consequences more visible • Use the skills to help good performers become great • Move from healthy dialogue to taking action and achieving results

What’s the next step? If your organization could benefit from the skills taught in Crucial Conversations for Accountability, contact us today to learn more. hr-lod-registration@duke.edu

SIX-WEEK ONGOING LEARNING EXPERIENCE

• Retain learning and refine your skills • Receive weekly email tips and prompts • Watch videos on how to handle (and not handle) Crucial Conversations • Read helpful articles from experts • Access worksheets and job aids to help your daily application of the skills

2022 Courses | 37

CRUCIAL CONVERSATIONS FOR MASTERING DIALOGUE VIRTUAL

Course Details The virtual experience of Crucial Conversations for Mastering Dialogue includes videos, polls, group practice, breakout group discussions, and personal reflection to help maximize skill transference.

SESSION

LEARNING OBJECTIVES

SESSION 1:

• Spot the conversations that are keeping you from what you want

GET UNSTUCK & MASTER MY STORIES I

SESSION 2:

MASTER MY STORIES II & START WITH HEART

STATE MY PATH & MAKE IT SAFE

Digital learner guide

Digital course completion certificate

• Eliminate negative stories that impede conversations and results • Stay focused on what you really want • Lay a foundation of good intent

• Speak honestly and respectfully • Share tough messages in a way that invites others into the conversation • Take steps to rebuild safety when others get defensive

Cue cards and model card Crucial Conversations: Tools for Talking When Stakes are High ebook

• Learn where emotions come from and how to change them • Take responsibility for the emotions you bring to the conversation by owning your story

SESSION 3:

COURSE MATERIALS

• Choose the right conversation to get unstuck

• Talk with almost anyone about almost anything

SESSION 4:

LEARN TO LOOK & SEEK MUTUAL PURPOSE

Six-week ongoing learning experience

• Notice the signs that people are not in dialogue • Identify and manage your own Style Under Stress • Recognize when safety is at risk because you’re at odds • Find common ground even when it seems impossible

SESSION 5:

EXPLORE OTHERS’ PATHS & MOVE TO ACTION

• Actively listen to understand the meaning behind others’ emotions and actions • Respond productively when someone initiates a Crucial Conversation with you • Move from healthy dialogue to taking action and achieving results

What’s the next step? If your organization could benefit from the skills taught in Crucial Conversations for Mastering Dialogue, contact us today to learn more.

SIX-WEEK ONGOING LEARNING EXPERIENCE

hr-lod-registration@duke.edu

38 | Leadership and Professional Development Opportunities

2022 COURSE OFFERINGS IN

Leadership & Management Development

”

The single biggest way to impact an organization is to focus on leadership development. There is almost no limit to the potential of an organization that recruits good people, raises them up as leaders and continually develops them. – JOHN C. MAXWELL, author of The 21 Irrefutable Laws of Leadership

WHO’s WHO? Meet your facilitators! Joy Birmingham ASSISTANT DIRECTOR OF LEADERSHIP & PROFESSIONAL DEVELOPMENT

What are the challenges that most managers are facing in our current environment? Many managers have had to reconsider the false notion that if they cannot see their employee doing his or her job in the next cubicle or office, then the employee is not working. This is a "parental" model of management, where the manager is needed to ensure compliance with the rules, validate work hours and to be certain employees do what they are paid to do. Unfortunately, compliance rather than commitment is all they will achieve. The management model that is needed in this environment is one of partnership. The manager must intentionally show their employees respect by extending unconditional positive regard. Essentially, this means empathy invokes change. We are all wired with the need to fulfill our potential. Providing unconditional positive regard as a manager means validating your employee's feelings, withholding judgment and offering support. From such a partnership, managers will reap both competence and commitment from all the people in their care.

What resources does L&OD provide for our managers and leaders? If you google "how to provide feedback" you will get thousands of documents. If you google "how to receive feedback" you get very few. We don't teach employees how to receive feedback, so it becomes a precarious experience for everyone involved. In today's environment, everyone is experiencing isolation, exhaustion, and for some, real burnout. This is hard to address in any environment, but trying to create some form of bonding and teamwork via Zoom is even more challenging. This is why L&OD is offering two new courses for leaders, Feedback Fundamentals and Managing a Hybrid Team, which address two of the biggest challenges managers face today. Performance Coaching, Navigating Challenging Personalities, Microsoft Word & Excel, Project Management, Resilience and Crucial Conversations are just a few of more than 100+ courses for professional development offered by L&OD. Also, our management and leadership academies are year-long blended programs designed to develop leaders over time. Strategic planning, team building retreats or division wide workshops are additional services L&OD can provide. We are not only a support system for managers and leaders, we can be your lifeline!

40 | Leadership and Professional Development Opportunities

2022 COURSE OFFERINGS IN

Leadership & Management Development (listed alphabetically)

Dimensions of Management for Successful Leaders OFFERED: Spring 2022

April 6 & 7…..…….….8AM - 2PM

ASSESSMENT: The instructor will send participants a link to the 360 Dimensions of Management Profile and Strengths Finder Assessment a few weeks before class. All participants must complete the assessment one week before attending class. This two-day session is grounded in the concepts of research studies that have quantified what the world’s most successful managers do to achieve higher levels of retention, productivity, performance, and customer satisfaction for their organizations. This session focuses on the development of leadership and management best practices that will enable you to improve employee and team performance. At the conclusion of this course, participants will be able to: • Identify best practices for effectively managing your employees’ expectations for excellent performance. • Increase understanding and skills for giving feedback and coaching effectively.

Registration Link: Click to Register! Instructor-Led: Keisha Williams & Gina Rogers Duration: Two Days; Attendance on both days is required. Location: Online via WebEx Cost: $600.00 CEU Credits: 1.2

2022 Leadership & Management Development Courses | 41

Emotional Intelligence: The Emotionally Effective Leader OFFERED:

Spring 2020 March 22 & 23......8:30AM - 12:30PM

Fall 2020 Aug. 31 & Sept. 1................................. 8:30AM - 12:30PM

ASSESSMENT: This course will use the Emotional Intelligence Quotient® (EQ-i) assessment. All participants must complete the assessment one week before attending class. This course explores five emotional intelligence competencies: selfperception, interpersonal, decision-making, self-expression, and stress management. The class encourages managers to take a mindful approach to leading people using emotional intelligence, rather than automatically relying on mental models constructed unconsciously from past experience. At the conclusion of this course, participants will be able to: • Define emotional intelligence. • Identify the competencies of emotional intelligence. • Assess ways to improve emotional intelligence based on EQ-i results.

Feedback Fundamentals OFFERED:

Spring 2022 April 19............................ 9AM - 12PM Registration Link:

Click to Register! Instructor-Led: Joy Birmingham Duration: 3 hrs Location: Online via WebEx Cost: $75.00 CEU Credits: 0.3

Fall 2022 September 9................... 9AM - 12PM

When thinking about this gap in our own knowledge and skills, we can be our own worst critic! However, feedback is a gift from others, because it is information we don’t have and often we don't know how we are being perceived. Positive and negative feedback must be in balance and provided in a way that we can hear it and adjust our performance. Feedback can enlighten us about our current level of knowledge and skills and help focus our action plan for professional development. At the conclusion of this course, participants will be able to: • Identify the performance development needs of their individual staff members. • Recognize the barriers to giving and receiving effective feedback. • Practice delivering positive and negative feedback.

42 | Leadership and Professional Development Opportunities

Fundamentals of Coaching OFFERED:

Spring 2022 March 30......................... 9AM - 12PM

Fall 2022 August 17........................ 9AM - 12PM

L&OD RECOMMENDATION: L&OD strongly recommends also participating in the companion workshop, Keys to Supervisory Success prior to taking this class, however, it is not required. Performance coaching, development coaching, career coaching... Every leader must have knowledge and skills to effectively coach their employees, students and peers to reach their full potential and to create a high-performing team. Learning these essentials skills will maximize the capabilities of every Duke employee, patient and student.

Registration Link: Click to Register! Instructor-Led: Joy Birmingham Duration: 3 hrs Location: Online via WebEx Cost: $75.00 CEU Credits: 0.3

At the conclusion of this course, participants will be able to: • Demonstrate the core skills and actions of effective coaches. • Identify the four steps process for a coaching conversation. • Create the relationships and environment where coaching leads to success.

High Performing Teams OFFERED:

Spring 2022 May 19................................1PM - 4PM

Fall 2022 September 7................... 9AM - 12PM

Most teams do not pass the threshold into being considered a high performing team, but they are all capable of doing so In this course, we explore how high performing teams are made in the stages of forming, storming, norming and performing Each of these stages will be analyzed in defining typical behaviors and how both team members and leaders can deploy best practices at each turn. Diagnostic tools, case studies, and personal application will prepare participants of this course to be equipped to begin putting their identified strategies into action. At the conclusion of this course, participants will be able to: • Classify the stages of team development. • Identify the elements of team effectiveness and development opportunities. • Action plan specific steps to take to shift into high performance.

Registration Link: Click to Register! Instructor-Led: Marjorie Siegert Duration: 3 hrs Location: Online via WebEx Cost: $75.00 CEU Credits: 0.3

2022 Leadership & Management Development Courses | 43

Keys to Supervisory Success OFFERED:

Registration Link: Click to Register! Instructor-Led: Joy Birmingham Duration: 3 hrs Location: Online via WebEx Cost: $75.00 CEU Credits: 0.3

Spring 2022 February 17..................... 9AM - 12PM May 11................................1PM - 4PM

Fall 2022 August 9.......................... 9AM - 12PM November 3.................... 9AM - 12PM

RECOMMENDATION: L&OD strongly recommends also participating in Fundamentals of Coaching after successfully completing this course. Successful supervisors have developed the knowledge and skills to work with people. Participants will review the supervisory role at Duke and learn a conversation model for managing performance. At the conclusion of this course, participants will be able to: • Use specific communication strategies of effective supervisors. • Recognize and work around the barriers to holding difficult conversations. • Hold a difficult conversation using the Conversation Model taught in the class.

Leader as Coach

The course is designed for individuals already in a managerial/leadership role. OFFERED:

Registration Link: Click to Register! Instructor-Led: Joy Birmingham Duration: Two ½ Days; Attendance on both days is required. Location: Online via WebEx Cost: $150.00 CEU Credits: 0.6

Spring 2022 June 2 & 3........................ 9AM - 12PM

Fall 2022 December 1 & 2............. 9AM - 12PM

PREREQUISITE: Fundamentals of Coaching For employees to be engaged in their work, they must grow in both knowledge and skills. Managers want employees to reach higher levels of performance, but how do supervisors and managers learn to lead? What kind of coaching does a supervisor/manager need from his or her manager? This workshop will address why developing leaders through a coaching relationship is so important. We will explore several coaching methods and the competencies they require. The session will provide opportunities for developing your leadership philosophy through coaching. Start thinking about your leadership journey now! At the conclusion of this course, participants will be able to: • Recall the four-step model in leadership coaching. • Practice leadership coaching conversations. • Articulate a personal leadership philosophy.

44 | Leadership and Professional Development Opportunities

Managing a Hybrid Team OFFERED:

Spring 2022 January 25..........................1PM - 4PM March 9........................... 9AM - 12PM May 19............................. 9AM - 12PM

Fall 2022 July 20.............................. 9AM - 12PM

When supervising a hybrid team of employees, you worry whether or not you are getting as much from their job performance as employees who remain physically on the Duke premises. On the other hand, you and your entire team may be working off-site full time. Building a bonded, high functioning, and collaborative team requires a combination of knowledge and skills, and clear communication strategies.

Registration Link: Click to Register! Instructor-Led: Joy Birmingham Duration: 3 hrs Location: Online via WebEx Cost: $75.00 CEU Credits: 0.3

Fortunately, technology has come a long way in allowing your team(s) to tap into a multitude of available resources at Duke. This course will teach you the best ways to motivate yourself and your team to connect, inspire, and collaborate with one another. At the conclusion of this course, participants will be able to: • Determine the level of performance support each employee needs. • Practice the unique communication skills required when using technology. • Identify and remove the barriers to providing effective direction and support from anywhere. • Facilitate relationship building between your staff members, both remote and local, in fun and creative ways.

Managing from the Middle OFFERED:

Spring 2022 April 28...............................1PM - 4PM

Fall 2022 September 8................... 9AM - 12PM

This session focuses on how to communicate effectively with those in higher levels of the organization to ensure the best results for all members of the Duke community. We will explore the many competencies required in the art of influencing others to follow your lead. At the conclusion of this course, participants will be able to: • Develop skills to influence others, even without positional power. • Diagnose their level of skill in working with those in higher level positions, as well as with peers across Duke. • Create an individual development plan to increase their influence skills and effectiveness in communicating with those at all levels of leadership within Duke.

Registration Link: Click to Register! Instructor-Led: Joy Birmingham Duration: 3 hrs Location: Online via WebEx Cost: $75.00 CEU Credits: 0.3

2022 Leadership & Management Development Courses | 45

WHO’s WHO? Meet your facilitators! Gina Rogers, M. Ed. ASSISTANT DIRECTOR OF ORGANIZATION & WORKFORCE DEVELOPMENT

What is Organization Development and how can L&OD Consulting Services serve departments and teams? According to the Association for Talent Development, “Organization development (OD) is an effort that focuses on improving an organization's capability through alignment of strategy, structure, management processes, people, rewards, and metrics. Organizational culture encompasses the values and behaviors that contribute to the social and psychological environment of a business. Understanding an organization's culture, its norms, formal and informal relationships, power dynamics, and hierarchies informs the planning of initiatives to develop systems, structures, and processes to improve effectiveness.” (www.td.org) By leveraging the five phases of OD: Entry, Diagnosis, Feedback, Solution and Evaluation, Consulting Services work with departments to identify challenges that influence organizational performance as it relates to, for example, change, culture, employee development and engagement, informational systems, leadership and management development, team building, development and socialization, job/task management, strategic planning and succession management.

When should Organization Development be considered versus other professional development options? Consider Organization Development initiatives when all members of a larger system would benefit from or are impacted by planned and unplanned human process, human resource management, technostructural, and strategic shifts.

What is your philosophy on who's leading the organization? My personal philosophy is that we all are! Every layer in a structure should own a leadership role in the organization. For me, it’s the difference between occupying and owning. When we occupy, the immediate is our primary concern and focus. It’s short-term in nature and mindset. Owning, on the other hand, connotes long-term. The mindset and focus is that of stability, investment and belonging. Ownership signals that while there are levels, each level contributes significantly. This is the invitation that I believe organizations should extend from front-line staff through to executive level staff: you belong here, your investment is valued, and your contributions provide stability for the whole. 46 | Leadership and Professional Development Opportunities

Moving from Peer to Supervisor OFFERED:

Spring 2022 January 26..........................1PM - 4PM April 5.............................. 9AM - 12PM

Fall 2022 July 19.................................1PM - 4PM October 13...................... 9AM - 12PM

You have taken on one of the most challenging assignments for a supervisor — managing people who used to be your peers. In this workshop, we will identify how your role has changed, explore opportunities and potential pitfalls when leading others, and learn strategies for becoming a successful supervisor. This workshop will also be useful if you are just at the point of considering becoming a supervisor.

Registration Link: Click to Register! Instructor-Led: Joy Birmingham Duration: 3 hrs Location: Online via WebEx Cost: $75.00 CEU Credits: 0.3

At the conclusion of this course, participants will be able to: • Identify changes you need to make when stepping into your new role. • Identify ways to help your staff navigate this change by practicing key managerial communication skills. • Create an ongoing career development plan for yourself.

Sit Lead II® OFFERED:

Spring 2022 February 9 & 10....8:30AM - 12:30PM

Fall 2022 Sept., 21 & 22........8:30AM - 12:30PM

PRE-WORK: The facilitator will send required pre-work to registered participants one week before the course start date. All participants must complete the pre-learning assignments before attending class. For more than 50 years, the Sit Lead II® Model has enabled leaders at all levels of the organization to more effectively influence others. Developed by Ken Blanchard, Situational Leadership is a leadership model that every manager can master. The manager must make a commitment to developing each and every direct report. At the conclusion of this course, participants will be able to: • Apply the concepts of Situational Leadership II in the workplace. • Articulate a commitment to formal and informal professional development. • Teach individual employees to apply self-leadership. • Identify current leadership strengths and areas for development.

Registration Link: Click to Register! Instructor-Led: Joy Birmingham, Donald Shortslef, or Gina Rogers Duration: Two ½ Days; Attendance on both days is required. Location: Online via WebEx Cost: $500.00 CEU Credits: 1.2

2022 Leadership & Management Development Courses | 47

Transformational Leadership OFFERED:

Registration Link: Click to Register! Instructor-Led: Marjorie Siegert Duration: 3 hrs Location: Online via WebEx Cost: $75.00 CEU Credits: 0.3

Spring 2022 April 27............................ 9AM - 12PM

Fall 2022 December 13.................. 9AM - 12PM

Transformational leaders are needed now more than ever. As changes occur with and without warning, transformational leaders find opportunity in the chaos to rebuild on values, compassion, fairness, equity, and integrity. This course goes into depth to distinguish the behaviors of management versus leadership and what that looks like for transformational leaders. Going further, each of the four distinct dimensions of transformational leadership are reviewed and applied through case study and a personalized road map of becoming a transformational leader. At the conclusion of this course, participants will be able to: • Examine the characteristics of management versus leadership. • Define transformational leadership and identify its associated impact and behaviors. • Explore the components of transformational leadership to recognize and develop those characteristics yourself as a leader.

48 | Leadership and Professional Development Opportunities

2022 COURSE OFFERINGS IN

Technology Development

Consider your journey...

Interested in becoming more proficient in Excel formulas? Database management? Fine-tuning PowerPoint skills? These courses are for YOU! 2022 Courses | 49

WHO’s WHO Meet your facilitators Srini Iyengar

SENIOR TECHNOLOGY PARTNER

What is technology's importance in blended/hybrid work environments? While most people think of technology as hardware for communication, such as cell phones and technical devices/machines in the workplace, or even transportation, one of the most critical pieces of technology is desktop software in the everyday workplace. Performing day to day tasks, requires a fair amount of in-depth knowledge and proficiency of desktop software. In our current environment just the common use of Adobe products, or MS Office (Word, Excel, PowerPoint and Access) proves to be of utmost importance in our day to day tasks. Producing complex and professional looking documents, complex and efficient spreadsheets/worksheets, powerful and meaningful presentations, or managing large amounts of data in a database and producing quick and meaningful reports, are some of the commonly performed tasks by many people in our environment. Proper techniques and knowledge in these areas not only allows you to perform these tasks efficiently, but in a world where there are many people who are already familiar with these products, the ones who are well versed and savvy in MS Office and other desktop software, will go on to achieve even higher positions and recognitions for their work. When one produces good and professional work consistently, and in a timely manner, they will earn the confidence of their peers and superiors, and will go on to achieve higher goals.

What has become most important in the technology space during the pandemic? During the pandemic, the ability to handle the workloads remotely is of utmost importance. Storing, organizing, and producing higher quality reports, documents and presentations, are key work elements in delivering the impact. But now, in addition to the challenges of conducting business remotely using virtual meeting practices. The knowledge and etiquette of multiple virtual meeting spaces such as MS Teams, WebEx and Zoom, becomes essential in meeting with team members and clients. Sometimes when you encounter difficulties with one system, your ability to shift and use an alternate piece of technology becomes crucial in keeping the business at hand going. Sometimes you have to put together 2 or 3 things together to get the result you want, and the ones who are technically savvy will achieve better results. Using software to keep track of all work matters and staying on track, in a home environment filled with distractions, is very important. Software can be used to prioritize and accomplish tasks in a timely manner, and producing good quality work puts you in a good position to gain trust with your team members and clients. Your team not only depends on the accuracy and quality of your work, but needs that confidence to stay focused on their own work. Understanding and improving your knowledge with computer software and technology improves your work environment, and doing your work efficiently only motivates others to do the same. 50 | Leadership and Professional Development Opportunities

Microsoft

ALL CLASSES ARE: Online via WebEx

Access Level 1 – Introduction

Each course date includes two morning and two afternoon sessions.

OFFERED:

Spring 2022 March 10 & 17................... 4 Sessions Morning................8:30AM - 10:45AM Afternoon.............. 1:30PM - 3:45PM

Fall 2022 September 7 & 14............. 4 Sessions Morning................8:30AM - 10:45AM Afternoon.............. 1:30PM - 3:45PM

This two-day workshop will give participants an opportunity to learn the concepts of a relational database, practice building a database from scratch, and make changes to that database.

Registration Link: Click to Register! Duration: Participants are required to attend all four sessions of this two day course. Cost: $160.00 CEU Credits: 0.8

Access Level 2 – Intermediate

Each course date includes two morning and two afternoon sessions.

OFFERED:

Spring 2022 April 13 & 20..................... 4 Sessions Morning................8:30AM - 10:45AM Afternoon.............. 1:30PM - 3:45PM

Fall 2022 October 11 & 18................ 4 Sessions Morning................8:30AM - 10:45AM Afternoon.............. 1:30PM - 3:45PM

In this two-day workshop, participants will learn how to maintain data consistency and integrity, improve queries, forms and reports, and integrate Access with other applications.

Registration Link: Click to Register! Duration: Participants are required to attend all four sessions of this two day course. Cost: $160.00 CEU Credits: 0.8

Access Level 3 – Advanced

Each course date includes two morning and two afternoon sessions.

OFFERED:

Spring 2022 June 9 & 16......................... 4 Sessions Morning................8:30AM - 10:45AM Afternoon.............. 1:30PM - 3:45PM

Fall 2022 December 8 & 15.............. 4 Sessions Morning................8:30AM - 10:45AM Afternoon.............. 1:30PM - 3:45PM

Learn more complex functions: structure existing data, write advanced queries, work with macros, make effective use of forms and reports, and perform database maintenance.

Registration Link: Click to Register! Duration: Participants are required to attend all four sessions of this two day course. Cost: $160.00 CEU Credits: 0.8

2022 Technology Courses | 51

ALL CLASSES ARE: Online via

M I C R O S O F T

WebEx

Excel Level 1 – New Users (No Formulas, Limited Printing) Each course date includes two morning and two afternoon sessions.

OFFERED:

Registration Link: Click to Register! Duration: Participants are required to attend all four sessions of this two day course. Cost: $160.00 CEU Credits: 0.8

Spring 2022 January 19 & 26................. 4 Sessions Morning................8:30AM - 10:45AM Afternoon.............. 1:30PM - 3:45PM

Fall 2022 July 19 & 26........................ 4 Sessions Morning................8:30AM - 10:45AM Afternoon.............. 1:30PM - 3:45PM

RECOMMENDATION: L&OD strongly recommends also participating in Excel 2013 Level 1 – Functions & Formulas Basics after successful completion of this course. This introductory workshop focuses on understanding and navigating in the Excel environment, and examines the most commonly used features. The workshop is geared toward users who have seldom used spreadsheet software.

Excel Level 1 - Introduction Registration Link: Click to Register! Duration: Participants are required to attend all four sessions of this two day course. Cost: $160.00 CEU Credits: 0.8

Registration Link: Click to Register! Duration: Two Hours & 15 minutes

Cost: $49.00 CEU Credits: 0.2

Each course date includes two morning and two afternoon sessions.

OFFERED:

Spring 2022 February 8 & 15................. 4 Sessions May 10 & 17....................... 4 Sessions Morning................8:30AM - 10:45AM Afternoon.............. 1:30PM - 3:45PM

Fall 2022 August 16 & 23.................. 4 Sessions November 1 & 8................ 4 Sessions Morning................8:30AM - 10:45AM Afternoon.............. 1:30PM - 3:45PM

Learn how to organize, analyze, and present data in Excel. This workshop is geared toward users who are somewhat familiar with spreadsheets or spreadsheet software, and who are comfortable and confident in the computer environment.

Excel Level 1 – Formulas & Functions Basics OFFERED:

Spring 2022 April 6....................8:30AM - 10:45AM May 24...................8:30AM - 10:45AM

Fall 2022 September 8.........8:30AM - 10:45AM November 16........8:30AM - 10:45AM

This follow-up to Excel Level 1 - New Users examines the fundamentals of creating simple equations/formulas. Learn how to use basic built-in functions and how to create your own formulas. Understand the use-order of operations. Learn about relative and absolute cell references and practice copying formulas to adjacent cells.

52 | Leadership and Professional Development Opportunities

ALL CLASSES ARE: Online via

M I C R O S O F T

WebEx

Excel Level 2 – Intermediate

Each course date includes two morning and two afternoon sessions.

OFFERED:

Spring 2022 March 8 & 15..................... 4 Sessions June 7 & 14......................... 4 Sessions Morning................8:30AM - 10:45AM Afternoon.............. 1:30PM - 3:45PM

Fall 2022 September 20 & 27........... 4 Sessions Morning................8:30AM - 10:45AM Afternoon.............. 1:30PM - 3:45PM

Learn how to use templates, sort/filter commands, and advanced formulas to manage and make sense of your data. Discover how the chart wizard can make your data come alive and learn how to use graphic objects.

Registration Link: Click to Register! Duration: Participants are required to attend all four sessions of this two day course. Cost: $160.00 CEU Credits: 0.8

Excel Level 2 – Formulas & Functions Intermediate Formulas & Functions 2 skills are also covered in the one-day Excel Level 2 Intermediate course. OFFERED:

Spring 2022 April 6...................... 1:30PM - 3:45PM May 24..................... 1:30PM - 3:45PM

Fall 2022 September 8........... 1:30PM - 3:45PM November 16.......... 1:30PM - 3:45PM

In this short workshop, practice using and combining functions like SUM, AVERAGE, SUMIF, COUNTIF, IF, OR, AND, and PMT. Learn to use the “text to columns” command to divide one column of information into two or more columns (break whole names into first and last; break city, state, and zip each into their own column, etc.). These skills are also covered in the one day Excel Level 2 Intermediate course.

Registration Link: Click to Register! Duration: Two Hours & 15 Minutes Cost: $49.00 CEU Credits: 0.2

Excel Level 2 – Charts & Graphs OFFERED:

Spring 2022 March 29................. 1:30PM - 3:45PM

Fall 2022 October 5................ 1:30PM - 3:45PM

Discover how the Chart Wizard can make your raw data come alive. (This topic is also covered in the one-day Excel Level 2 - Intermediate course.)

Registration Link: Click to Register! Duration: Two Hours & 15 Minutes Cost: $49.00 CEU Credits: 0.2

2022 Technology Courses | 53

ALL CLASSES ARE: Online via WebEx

M I C R O S O F T

Excel Level 2 – Pivot Tables OFFERED:

Registration Link: Click to Register! Duration: Two Hours & 15 Minutes

Spring 2022 March 29.............. 8:30am – 10:45am May 4.................... 8:30am – 10:45am

Fall 2022 October 5.............8:30AM – 10:45AM November 22.......8:30AM – 10:45AM

Learn how to analyze and summarize data, and create reports with Pivot Tables.

Cost: $49.00 CEU Credits: 0.2

Excel Level 3 – Advanced

Each course date includes two morning and two afternoon sessions.

Registration Link: Click to Register! Duration: Participants are required to attend all four sessions of this two day course.

OFFERED:

Spring 2022 June 23 & 30....................... 4 Sessions Morning................8:30AM - 10:45AM Afternoon.............. 1:30PM - 3:45PM

Fall 2022 December 7 & 14.............. 4 Sessions Morning................8:30AM - 10:45AM Afternoon.............. 1:30PM - 3:45PM

Learn how to customize workbooks, work with multiple data sources, analyze and summarize data, and collaborate with other users.

Cost: $160.00 CEU Credits: 0.8

PowerPoint Level 1 - Introduction

Each course date includes two morning and two afternoon sessions.

OFFERED:

Registration Link: Click to Register! Duration: Participants are required to attend all four sessions of this two day course.

Spring 2022 February 10 & 17............... 4 Sessions Morning................8:30AM - 10:45AM Afternoon.............. 1:30PM - 3:45PM

Fall 2022 August 11 & 18.................. 4 Sessions Morning................8:30AM - 10:45AM Afternoon.............. 1:30PM - 3:45PM

Explore the PowerPoint environment, learn to customize layouts and slide shows, and practice adding effects.

Cost: $160.00 CEU Credits: 0.8

54 | Leadership and Professional Development Opportunities

ALL CLASSES ARE: Online via

M I C R O S O F T

WebEx

PowerPoint Level 2 - Intermediate

Each course date includes two morning and two afternoon sessions.

OFFERED:

Spring 2022 June 21 & 28....................... 4 Sessions Morning................8:30AM - 10:45AM Afternoon.............. 1:30PM - 3:45PM

Fall 2022 December 6 & 13.............. 4 Sessions Morning................8:30AM - 10:45AM Afternoon.............. 1:30PM - 3:45PM

Use advanced features in PowerPoint to produce professional quality content that captures your audience’s attention - everything from enhanced design, to sound and animation, to incorporating the web.

Registration Link: Click to Register! Duration: Participants are required to attend all four sessions of this two day course. Cost: $160.00 CEU Credits: 0.8

Word Level 1 - Introduction

Each course date includes two morning and two afternoon sessions.

OFFERED:

Spring 2022 January 13 & 20................. 4 Sessions Morning................8:30AM - 10:45AM Afternoon.............. 1:30PM - 3:45PM

Fall 2022 July 14 & 21........................ 4 Sessions Morning................8:30AM - 10:45AM Afternoon.............. 1:30PM - 3:45PM

Explore the Word environment and learn how to create and finalize professional-looking documents.

Registration Link: Click to Register! Duration: Participants are required to attend all four sessions of this two day course. Cost: $160.00 CEU Credits: 0.8

Word Level 2 - Intermediate

Each course date includes two morning and two afternoon sessions.

OFFERED:

Spring 2022 March 24 & 31................... 4 Sessions Morning................8:30AM - 10:45AM Afternoon.............. 1:30PM - 3:45PM

Fall 2022 October 13 & 20................ 4 Sessions Morning................8:30AM - 10:45AM Afternoon.............. 1:30PM - 3:45PM

Learn advanced formatting techniques, and enhance your documents using lists, tables, charts, pictures, and graphics. Create macros and templates for designing and modifying your documents. Learn the mail merge function and automate mass-production of letters, envelopes, and more.

Registration Link: Click to Register! Duration: Participants are required to attend all four sessions of this two day course. Cost: $160.00 CEU Credits: 0.8

2022 Technology Courses | 55

ALL CLASSES ARE: Online via WebEx

Word Level 3 - Advanced

Each course date includes two morning and two afternoon sessions.

OFFERED:

Registration Link: Click to Register! Duration: Participants are required to attend all four sessions of this two day course. Cost: $160.00 CEU Credits: 0.8

Spring 2022 May 11 & 18....................... 4 Sessions Morning................8:30AM - 10:45AM Afternoon.............. 1:30PM - 3:45PM

Fall 2022 November 10 & 17............ 4 Sessions Morning................8:30AM - 10:45AM Afternoon.............. 1:30PM - 3:45PM

Learn how to use Word with other programs. Create links and charts to Excel worksheets, and send document outlines to PowerPoint slides. Create document versions, and distribute and track changes. Insert bookmarks, cross-references, footnotes, and endnotes. Insert an index, a table of authorities, and a table of contents. Manage documents using master documents and automatically summarize a document. Secure a document by limiting formatting choices and editable regions, hiding text, and applying a digital signature and password. Create, protect, and automate Word forms. Additional topics time permitting: saving documents as web pages, inserting movie clips and hyperlinks, and working with XML.

Notes:

56 | Leadership and Professional Development Opportunities

Certificates of Excellence | 57

3 • Programs and Academies

Add value to your career— and to Duke!

Duke Leadership

Academy (DLA) https://hr.duke.edu/training/programs/duke-leadership-academy

The Duke Leadership Academy (DLA) offers emerging leaders from across the university the opportunity to participate in a unique 12-month development initiative based on the Fuqua/Coach K Center on Leadership & Ethics (COLE) leadership model. The curriculum includes a focus on leadership and management styles and behaviors to implement strategy. For more information, contact Keisha Williams at mekeisha. williams@duke. edu.

Participation in the program is highly selective and based on nominations by Duke vice presidents and deans. Those selected to participate learn from senior-level leaders and stakeholders at Duke. Learning takes place in the classroom, through 360˚ assessments and practical application, via a team project and coaching.

Participant Benefits • Enhance awareness of

• Practice giving and receiving

leadership competencies

behavioral feedback

• Strengthen leadership

• Learn best practices for

competencies and skills

assessing and developing talent

• Access to thought leaders from across the university

The Duke Leadership Academy gave me the invaluable opportunity to learn how others perceive me as a leader and to understand how I can build on my strengths and continue to develop in all leadership domains. As well as providing avenues for self-study, the Academy also put me in a position to explore how Duke University functions and about the values of our institution and its leadership.”

• Increase engagement and commitment to Duke

The Duke Leadership Academy provided me with a deep appreciation for the multi-scale interactions among faculty, staff, and students on campus. Moreover, I gained concrete skills for tackling leadership challenges, while forming strong interpersonal connections across the University.”

NICOLETTE CAGLE - 10 YEARS AT DUKE – DLA 2018 ALLISON BELAN - 15 YEARS AT DUKE - DLA 2017

58 | Leadership and Professional Development Opportunities

Duke Management

Academy (DMA) https://hr.duke.edu/training/programs/duke-management-academy

The Duke Management Academy is part of Learning and Organization Development’s commitment to develop leaders at all levels within Duke University and Health System. The target audience includes middle managers within all business units who are experienced managers and high potential leaders who want to sharpen their leadership skills. The Duke Management Academy is a significant investment in your professional growth by Duke, your leaders, and by you. Participants will be chosen from a pool of nominees based on the strength of their application, Statement of Intent, and Letter of Recommendation.

Areas of Focus • Personal values

• Human resources

• Strategic thinking

• Developing employees

• Decision making

• Valuing diversity

For more information, contact Joy Birmingham at joy.birmingham@ duke.edu.

• Financial management

The Duke Management Academy has been a great investment in my time, providing me with tools and resources to further my professional and leadership skills. I have been able to meet and form relationships with so many colleagues across the university and health system through participation in the cohort. I’ve learned to challenge myself with thinking more about creative ideas and voice my opinion in highstake meetings.”

COLEMAN MILLS III - 2 YEARS AT DUKE, DMA 2019

Programs and Academies | 59

Professional Development

Academy (PDA) Foundational Skills Program Foundational Skills Program is a multi-month intensive designed for staff currently working in non-administrative roles categorized as levels 2-5, B1, and B2. The program focuses on the development of fundamental administrative knowledge and skills and prepares individuals to apply for entry-level Duke believed in us and gave us the administrative roles at Duke. The ability to achieve our goals. I used Foundational Skills Program lays to talk the talk about achieving my dreams, now I can walk the walk.” the groundwork for the development of tactical, technical and soft skills essential for today’s firstIMER RAMADANOVIC - 10 YEARS AT DUKE, FSP 2019 time administrative professional. Registration will open in the Spring 2022. Foundation Skills Program Website:

https://hr.duke.edu/training/programs/foundational

Frontline Supervisor Program

This is a multi-month program designed for individuals newly appointed within the past two years and who are actively performing in a supervisory role. The Frontline Supervisors Program outcomes focus on preparing supervisors to effectively oversee the productivity and progress of direct reports by honing four functional areas of management: coordinating, leading, planning and organizing. Registration will open in the Spring 2023.

For more information on the Professional Development Academy programs, contact Gina Rogers at gina.rogers@duke.edu. 60 | Leadership and Professional Development Opportunities

Notes:

Programs and Academies | 61

L & O D

P R O G R A M S

Virtual Guide to Managing at Duke AUDIENCE: Duke University & Health System Employees Website: https://hr.duke.edu/training/programs/guide-managing-duke

Schedule and Registration 1. Approval from department leadership is required; please first consult with your supervisor. 2. Please contact the entity HR representative for your area to find out when the next Guide to Managing at Duke is scheduled, and to register.

62 | Leadership and Professional Development Opportunities

L & O D

P R O G R A M S

Virtual Program Schedule Day One:

MINDFUL LEADERSHIP Understand reactions to stress and crises and your impact on others.

Day Two:

RECRUITMENT AND SELECTION The five phases of the recruitment selection process.

COMPENSATION Overview of total rewards principles, key compensation/benefits topics, Department of Labor and FLSA requirements.

Day Three:

BUILDING A POSITIVE WORK CULTURE Help managers meet their business needs by minimizing workplace distractions, and allowing you to focus on meeting, or exceeding established business goals. DIVERSITY AND INCLUSION Learn to create a community built on collaboration, innovation, creativity, and belonging.

MANAGING FOR HEALTH Learn about mental & emotional wellbeing, work-related injuries, and fitness for duty assessments, support for FMLA and ADA, special parking, international travel medicine and reproductive health.

ONBOARDING The process of hiring, welcoming, orienting, and engaging a new employee. PERFORMANCE MANAGEMENT Understand the impact of performance management on a manager’s ability to deliver results, and build relationships.

MANAGING CHANGE Distinguish differences between change and transition and the strategies to support change.

For more information on these programs, contact Michelle Jones at: michelle.jones@duke.edu.

For DUHS Employees Only:

Virtual Guide to Managing at Duke Plus Website: https://hr.duke.edu/training/programs/guide-managing-duke-plus

Programs and Academies | 63

Learning & Organization Development Programs Not sure which L&OD program is the right one for you? Use this reference chart to help you find the best fit for your goals. Visit https://hr.duke.edu/training/programs for more information!

AUDIENCE

PURPOSE

PROGRAM DURATION

L&OD CONTACT

Offers emerging leaders from across the university the opportunity to participate in a professional development initiative based on the Fuqua/Coach K Center on Leadership & Ethics (COLE) leadership model.

12 months

Keisha Williams mekeisha.williams@duke.edu

Offers middle managers an opportunity to learn the art and science of leadership and the work that is essential for Duke's succes as a whole.

12 months

Joy Birmingham joy.birmingham@duke.edu

Duke Leadership Academy (DLA) Duke University Eligibility: Level 16 and above leaders nominated by Duke vice presidents and deans.

Duke Management Academy (DMA) Duke University Duke University Health System Eligibility: Level 12 - 15 98 and below Experienced and gifted leaders who want to sharpen leadership skills.

Professional Development Academy (PDA)

Frontline Supervisor Program (FSP) Duke University Duke University Health System Eligibility: Individuals newly appointed within the past two years who are actively performing in a supervisory role.

Focuses on preparing supervisors to effectively oversee the productivity and progress of direct reports by honing for functional areas of management: Coordinating, Leading, Planning & Organizing.

Multi-month

Gina Rogers gina.rogers@duke.edu

Foundational Skills Program (FSP) Duke University Duke University Health System

Develops fundamental administrative knowledge and skills and prepares individuals Eligibility: to make application for entryStaff currently working in levels 2 - 5, B1 and level administrative roles within B2 classifications. both the University & Health system.

Multi-month

Guide to Managing at Duke (GTM) Duke University Duke University Health System Eligibility: Manager or supervisor and obtain registration permission from current manager and HR organization lead.

Prepares and equips Duke University and Health System managers to meet changing strategic, operational and work culture objectives through effective managerial practices.

86 64 | | Leadership Leadership and and Professional Professional Development Development Opportunities Opportunities

Both are virtual programs GTM: 3 half days GTM PLUS: 2 full days

Please contact the entity HR representative for your area to find out when the next Guide to Managing at Duke session is scheduled, and to register. You may also contact Michelle Jones at L&OD, michelle.jones@duke.edu or (919) 613.7600.

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