Working@Duke August, 2010 Issue

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CONTINUAL LEARNING Learning & Organization Development, a unit within Duke Human Resources, offers 30 low-cost classes for professional skills development.

NEWS YOU CAN USE

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SAVE ON TYPEFACE Gina McKoy learned she could save Duke money on ink just by changing the font of the documents she prints.

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Vo l u m e 5, I s s u e 6

SUSTAINABLE DUKE Prospective students on summer campus tours saw Duke’s first “green” dorm room, an example of how to live sustainably at Duke.

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August 2010

Rebuilding Duke Football

ATTENDANCE AND INTEREST IN DUKE FOOTBALL SOAR AS BLUE DEVILS OPEN 2010 SEASON he first ESPN.com headline dampened the spirits of Duke football fans: “Sources: Cutcliffe on Tennessee’s list.” Another headline from USA Today’s website made things worse: “Cutcliffe reportedly will leave Duke to coach Tennessee.”

Or so Duke fans thought.

It was something Duke football fans hadn’t experienced in more than 20 years since Steve Spurrier was coach: a high-profile football program was trying to lure away Duke’s head coach. But, a few days after the media reports, Cutcliffe said he wasn’t going anywhere.

“When he announced his decision to stay here, people in my office were so happy, we could’ve thrown a party when we heard it,” said Sandy York, a development projects coordinator for University Development. She’s been going to Duke football games for more than 15 years, since she was a student. “That aspect of people talking about football at work, asking if you’re going to the game – I feel like I didn’t have that before him.”

York isn’t alone in those sentiments. As the Blue Devils prepare to open the 2010 season at home Sept. 4 against Elon University, attendance and interest in Duke football are soaring. Entering his third season, Cutcliffe has won more games than the previous five seasons combined, reinvigorated student and employee interest to its highest levels in decades and recruited some of the top coaches in the country.

“I am more deeply committed than ever to believing that we’re going to get it done at Duke because I’ve seen enough change from a culture of losing in football to now a culture of hope and belief,” said Cutcliffe, whose contract runs through 2015. “When you have choices in jobs, you have a lot of factors, and my family and I deeply believed continuing our work at Duke was the right thing to do.”

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Fa n B a s e R e a w a k e n i n g During the annual Duke Athletics Tour this spring, hundreds of employees, alumni and Duke football fans turned out to see Cutcliffe and his coaching staff at stops throughout North Carolina and Washington, D.C. At the tour’s final event in Durham, children to gray-haired supporters donned Duke blue clothing and cheered with Duke fight songs. They listened as Cutcliffe and women’s basketball coach Joanne P. McCallie spoke about their upcoming seasons.

2009, 2008, 2007 Gold Medal, Internal Periodical Staff Writing 2009, 2007 Bronze Medal, Print Internal Audience Tabloids/Newsletters

Duke Football Head Coach David Cutcliffe signs an autograph during the annual Duke Athletics Tour in May. Hundreds of fans came to see Cutcliffe at stops throughout North Carolina, including at the American Tobacco Campus in Durham.

While TVs played a loop of Duke football highlights, fans such as visiting professor Charlotte Clark talked with friends and family about what they expect in 2010. Clark has been a regular at Wallace Wade Stadium for more than 30 years, first sitting among peers as a student and now with colleagues as an employee in the Nicholas School of the Environment.

“I love the community building aspect to events like the Athletics Tour,” Clark said. “I love the opportunity to get some pre-season scoop about the team at this type of event, and to put faces to names of the coaching and support staff.”

Students, employees and fans have filled seats at a quicker pace with Cutcliffe as head coach. In his first year at Duke, season ticket sales increased by about 5,600 seats. And sales of the Employee Athletic Pass, presented by the Duke Credit Union, nearly doubled the same year. >> See REBUILDING DUKE FOOTBALL, PAGE 5

This paper consists of 30% recycled post-consumer fiber. Please recycle after reading.

Editor’s Note LEANORA MINAI Leanora.Minai@duke.edu

Newsbriefs Commute with the new Bull City Connector

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f you haven’t heard about the new Bull City Connector, listen up.

Starting Aug. 16, this convenient, fare-free bus service will connect Duke to key destinations in Durham, including the city’s historic downtown, Ninth Street and the Golden Belt.

With a bus arriving every 15 to 20 minutes, the service features 31 stops along a route that includes Main Street and Erwin Road.

Whether your office is at the American Tobacco Campus, Smith Warehouse, East Campus or Duke Clinic, the Bull City Connector provides an easy way to get to work, travel to meetings – or visit downtown for lunch or entertainment.

Seriously, park and ride. The route provides direct access to Duke and includes stops along Main Street at Buchanan Boulevard and Campus Drive, among others along Main. Other stops include Erwin Road at Anderson Street and Alexander Avenue, Duke Clinic at Trent Drive and Durham Station, the city’s transportation hub within walking distance of the American Tobacco Campus.

Duke partnered with the City of Durham to get the buses rolling by providing $375,000 and will contribute toward the annual operating costs.

Visitors, business travelers, students and workers will experience more than a ride. They’ll be in a hybridelectric bus, soaking in Durham’s sights and rich history.

Visit bullcityconnector.org or parking.duke.edu/connector for the route map and operating hours.

Set to begin August 16, the Bull City Connector is a fare-free, hybridelectric bus service that connects downtown Durham with Duke’s campus and medical facilities.

It’s a convenient, cost-effective option for Duke community members who want an alternative commute or convenient way to travel between campus and downtown for dining, entertainment and business. The route includes stops along Main Street for East Campus and at Buchanan Boulevard; Erwin Road at Anderson Street and Alexander Avenue and Duke Clinic at Trent Drive. The service also includes a stop at Durham Station, which is within walking distance of the American Tobacco Campus.

The Connector will stop every 15 minutes Monday through Friday from 7 a.m. to 6 p.m., and every 20 minutes from 6 p.m. to midnight.

On Saturday, buses will arrive at stops every 20 minutes from 7 a.m. to midnight. The service will not operate Sunday. Visit parking.duke.edu/connector or bullcityconnector.org

If you’re missing the conversation on Facebook, we’ll post a few snippets here each month – but please join and jump in at facebook.com/workingatduke.

Get fit together with Duke Run/Walk Club Registration is now underway for the fall season of the Duke Run/Walk Club, which begins August 16 and ends November 3.

The club, which is free and open to all faculty and staff and fitness levels, is organized by LIVE FOR LIFE, Duke’s employee wellness program. The club meets at: Wallace Wade Stadium and the East Campus wall on Broad Street across from Whole Foods (5:30 p.m. to 6:30 p.m. Monday and Wednesday) and Durham Regional and Duke Raleigh hospitals (5 p.m. to 6 p.m. Monday and Wednesday).

To register and for more information, visit hr.duke.edu/runwalk

Faculty and staff dining discount ends As part of a broad effort to close its budget gap, Duke Dining Services on Aug. 1 discontinued a 10 percent meal discount offered to Duke faculty and staff at campus eateries run by Dining Services.

“We expect this measure to allow us to recoup significant revenue annually,” said Vice President for Student Affairs Larry Moneta.

“While we are sorry that we cannot continue the discount, our current economic climate forces us to look everywhere for budget savings.”

Jim Wulforst, Dining Services director, said campus eateries remain a competitive, top quality choice. Wulforst said eateries will continue to offer lunch promotions to ensure value for diners. Dining Services does not run hospital eateries, so those are unaffected by the change.

Letters to the Editor must include name and contact information.

E-mail letters to working@duke.edu or mail them to Working@Duke Editor, Box 90496, Durham, NC 27708. Fax letters to (919) 681-7926. Please keep length to no more than 200 words.

Violence in the workplace: what can you do?

Actual threats or violent behavior should be hen Duke Chief of Police John Dailey was reported to Duke Police, and any employee making a asked to give a talk about violence in the Violence in the threat in the workplace must be seen by Employee workplace after the May 4 fatal shooting of a workplace is Occupational Health and Wellness before being cleared Duke employee at the Duke Health Clinic, he knew exactly what to say. to return to work. serious, but rare. We all “My presentation was the same as what I would Statistically, most threatening incidents reported need to have said before the tragedy,” he said. “Violence in to Duke Police occur between a staff member and client know how the workplace is serious but rare. We all need to know of the university, such as a student, patient or visitor, how to react to it and what we can do to help prevent to react to but troubles at home can also erupt in the workplace, it. An incident like this doesn’t change this message, it Dailey said. it and what just highlights it.”

Dailey and Silberman advised staff to be observant we can do Investigators believe the incident at the Duke of behaviors among co-workers that might suggest to help Health Clinic was a targeted attack related to an domestic violence outside the workplace, including estranged relationship outside of work. After the explanations of injuries that don’t quite make sense, lots prevent it.” incident, Dailey addressed the HR Forum, a monthly of tension-filled phone calls or lots of requests for — John Dailey gathering of human resources staff and administrators special accommodations to be away from work.

Duke Chief of Police from across Duke, and stressed the importance of “Nobody should feel like they have to respond early intervention when there is cause for concern. alone,” Dailey said. “There is a team of people available Warning signs of violence, he explained, may include increased to assist and help address these types of issues.” belligerence, obsession with a supervisor or co-worker, recent decline in — By Marsha A. Green work performance or hypersensitivity to criticism.

Senior Writer, Office of Communication Services “We’re not just talking about physical violence,” Dailey said. “It could also be intimidation, harassment, threatening and disruptive behavior or unwanted pursuit. The most effective tool we have in preventing these RESOURCES types of situations is employees looking for, recognizing and reporting Duke has resources to help employees recognize behaviors that might lead to violence.” and react to violence or worrisome behavior.

Andy Silberman, director of Duke’s Personal Assistance Service (PAS), Report safety concerns to Duke Police. For said that developing an atmosphere where violence prevention is openly emergencies, dial 9-1-1; for non-emergencies, call (919) 684-2444. discussed is a key to prevention. PAS and Duke Police welcome For more information, visit the Duke Police website at duke.edu/police, opportunities to jumpstart these discussions with presentations to the Personal Assistance Service website at hr.duke.edu/pas, or employee groups.

Duke Reach at www.studentaffairs.duke.edu/dukereach.

“It is important for employees to feel it is safe to report worrisome behavior – and to know to whom it should be reported,” Silberman said.

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DUKE

Applications to work at Duke at all-time high hen Danielle Szulczewski returned to the Durham area to live close to her mother, she had her eyes on Duke.

“My stepfather works at Duke, so I had heard good things about the University,” Szulczewski said. “I was definitely interested in working here.”

But a lot of other people had the same idea. Szulczewski was among 160 applicants in the spring for a Duke Press editorial assistant position.

Those odds are not unusual these days, according to Terri Beck, a recruiter in Duke Human Resources. “For many of the professional and administrative jobs at Duke, the applicant pool has more than tripled in size from two years ago,” she said.

In June alone this year, a record 12,788 people applied for positions at Duke University and Health System, up 14.7 percent from last June and up 51.3 percent from June 2008.

While the number of applicants per month continues to rise, the number of new hires each month has shrunk: in June, Duke hired 458 people (mostly in the Health System), down from 490 last June and 564 in June 2008.

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Numbers

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W O R K P L A C E FA C T S A N D F I G U R E S

“Duke continues to be a phenomenally attractive work environment across the entire nation,” said Kyle Cavanaugh, vice president for Duke Human Resources. “The quantity and quality of our applicant pool is the strongest in Duke’s history, which is a testament to the work environment, value proposition and our compensation and benefits.”

Beck, the recruiter, said job seekers are flocking to Duke because they perceive it as a stable institution with a stellar reputation. “The fact that we continued to hire throughout tough economic times reflects that there is a lot happening at Duke,” she said. “We are big and varied, and people see opportunity in that.”

Szulczewski, who joined Duke Press full-time in April, appreciates the team camaraderie at Duke. “I feel lucky to have been selected,” she said. “And I’m really relieved because I know there are many other people who are in rough straits right now. To have a job just six months after I moved to the area feels like a real blessing.”

— By Marsha A. Green Senior Writer, Office of Communication Services

Number of people applying to Duke

Duke job applicants on the rise 14,000

12,000

2010 10,000

2009 8,000

2008 6,000

4,000

Jan

Feb

March

April

May

June

July

Aug

Sept

In June alone this year, a record 12,788 people applied for positions at Duke University and Health System, up 51 percent from June 2008.

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Dec

Source: Duke Human Resources

$99 courses offer tips, tactics and professional development icole Brooks was apprehensive when her boss assigned her the new task of leading a team responsible for implementing performance tracking software at the Duke Credit Union.

“I was really nervous about how to tell people what to do when I’m not at their job level,” said Brooks, a staff assistant for the CEO of the Credit Union. “I wasn’t sure where to start, or how people would react.”

Brooks turned to Learning & Organization Development, a unit within Duke Human Resources, for a day-long seminar to help build confidence and gain tactics for fostering teamwork.

Among the draws was the seminar’s cost: $99, one of more than 30 lower-cost classes designed to provide faculty and staff with training and professional development during lean times.

The seminar Brooks took, “Team Success: Creating and Sustaining It,” gave her time and tools to examine how her strengths and weaknesses affect team leadership.

“I learned that I need to be proactive about addressing issues, rather than just hoping that there won’t be any confrontation,” she said.

Her apprehension about calling meetings disappeared when she realized that in a well-working team, where everyone is fully participating, job levels and titles don’t matter. “That was a big change to my comfort level and it really motivated me,” she said. “I came out of that class ready to rock and roll and get the team going.”

The day after the class, Brooks organized monthly meetings with the team, which included IT staff and the chief operating officer. The meetings are now a key part of the team’s effort, providing opportunities for brainstorming solutions and regular progress updates.

Upcoming $99 Learning & Organization Classes

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Aug. 12 Fundamentals of Business Writing

Aug. 24 Managing Multiple Priorities

Sept. 19

Nicole Brooks, an administrative assistant, gestures as she walks Duke Credit Union team members, Chris Buarotti, IT analyst, left, and Lee Fogle, CEO, right, through a project progress report.

Team Success: Creating and Sustaining It

James McPherson, director of Learning & Organization Development, said there are many class offerings that offer managers and employees opportunities to apply new skills in their work at Duke.

“Providing valuable professional development continues to be a priority at Duke,” McPherson said.

For the fall, Brooks is perusing other classes, which range from “Excel 2007 Formulas and Functions” to “Fundamentals of Coaching.”

“Now that I’m being given more responsibility, I may take more of the management skills classes,” Brooks said.

“I’m looking forward to seeing what they’ll offer next.”

Oct. 13 Managing Difficult Work Relationships

— By Marsha A. Green Senior Writer, Office of Communication Services

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For a full list of professional development classes at Duke, visit hr.duke.edu/training

Meet The Coaches On The Sideline Jim Collins

Matt Luke

Assistant defensive coordinator and linebackers coach

Offensive coordinator for running game and offensive line coach

Joined Duke: January 2008 College/pro playing experience: Elon College Coaching experience prior to Duke: Lees-McRae Junior College, Appalachian State University, Jacksonville State University, University of Florida, Marshall University and the NFL’s Washington Redskins; also coached at Duke from 1985 to 1990 Favorite movie: “Patton” or “The Godfather” Favorite music artist: The Eagles and Kenny Chesney First job: High school teacher and football coach at Greensboro’s Page High School Favorite cities to visit: New York City, Tampa and Key West Favorite food: Italian

Marion Hobby Assistant head coach – defensive coordinator/defensive line coach Joined Duke: January 2008 College/pro playing experience: University of Tennessee and the New England Patriots Coaching experience prior to Duke: Southwest Louisiana University, University of Tennessee at Martin, University of Mississippi, Clemson University and the NFL’s New Orleans Saints Last book read: “Sidney Poitier: Man, Actor, Icon” by Aram Goudsouzian First job: Junior high school maintenance manager Personal motto: “Conditioning and discipline.”

Childhood idol: Former University of Alabama and NFL linebacker E.J. Junior

Derek Jones

Joined Duke: January 2008 College/pro playing experience: University of Mississippi Coaching experience prior to Duke: Murray State University, University of Mississippi and University of Tennessee Favorite movie: “Gladiator” Favorite book: “The Firm” by John Grisham Favorite musician: George Strait Favorite city to visit: Destin, Fla.

Ron Middleton Associate head coach – special teams coordinator/tight ends coach Joined Duke: January 2008 College/pro playing experience: Auburn University and the NFL’s Atlanta Falcons, Washington Redskins, Cleveland Browns, Los Angeles Rams and San Diego Chargers Coaching experience prior to Duke: Troy University, University of Mississippi, University of Alabama and the NFL’s Tampa Bay Buccaneers Favorite movie: “As Good as It Gets” and “The Chronicles of Riddick” Favorite book: “Angels & Demons” by Dan Brown Favorite musician: Daughtry Childhood idol: Hall of Fame football player Dave Casper First job: Picking cucumbers Personal motto: “It is what it is.”

Favorite athlete: Tiger Woods, LeBron James and Kobe Bryant Favorite food: Barbecue ribs, baked beans and potato salad Favorite city to visit: Washington, D.C.

Assistant coach – defensive backs Joined Duke: January 2008 College/pro playing experience: University of Mississippi, the Canadian Football League’s Toronto Argonauts and Edmonton Eskimos and the Arena Football League’s Nashville Kats Coaching experience prior to Duke: University of Mississippi, Murray State University, Middle Tennessee State University, University of Tulsa and University of Memphis Favorite food: Hot wings Favorite movie: “Ali” Favorite musician: Gerald Levert Personal motto: “In life, don’t worry yourself with things that are out of your control.”

Jim Knowles

Kurt Roper Offensive coordinator and quarterbacks coach Joined Duke: January 2008 College/pro playing experience: Rice University Coaching experience prior to Duke: University of Mississippi, University of Kentucky and University of Tennessee Favorite movies: “The Shawshank Redemption,” “Raiders of the Lost Ark” and “Beverly Hills Cop” Favorite books: Any novel by David Baldacci, James Patterson or Vince Flynn Favorite musicians: George Strait, Kenny Chesney and Pat Green Favorite meal: Anything my wife cooks Favorite city to visit: Charleston, S.C.

Defensive coordinator and safeties coach Joined Duke: December 2009 College/pro playing experience: Cornell University Coaching experience prior to Duke: Western Michigan University, University of Mississippi and Cornell University Favorite Movie: “The Bridge on the River Kwai” Favorite Book: “The Go-Getter” by Peter B. Kyne Last book read: “Plato and a Platypus Walk into a Bar: Understanding Philosophy Through Jokes” by Thomas Cathcart and Daniel Klein Favorite musician: Bruce Springsteen First job: Selling soft pretzels in Philadelphia Personal motto: “The soul of education is the education of the soul.”

Favorite hobby: Assistant head coach Marion Hobby

Zac Roper Assistant coach – running backs and special teams Joined Duke: January 2008 College/pro playing experience: None Coaching experience prior to Duke: University of Oklahoma, University of Mississippi, Cornell University Favorite movie: “My Cousin Vinny” Last book read: “The Defining Moment: FDR’s Hundred Days and the Triumph of Hope” by Jonathan Alter Childhood idol: Bill Clinton Favorite city to visit: Washington, D.C.

Matt Lubick Passing game coordinator/wide receivers coach and recruiting coordinator Joined Duke: February 2010 College/pro playing experience: Western Montana College Coaching experience prior to Duke: California State University Northridge, San Jose State University, Oregon State University, Colorado State University, University of Mississippi, Arizona State University Favorite athlete to watch: Michael Jordan Favorite musician: Bruce Springsteen Favorite food: Spaghetti First job: Waiter

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Save Sept. 4 for Em

Faculty, staff and their families a Football Employee Kick-off Celeb season home-opener against Elo games, music and the “Blue Devi the stadium. Ticket registration d

Rebuilding Duke Football CONTINUED FROM PAGE 1 This year excitement about Duke football has resulted in another jump in sales. At the end of May, Employee Athletic Pass sales reached more than 2,660, the most ever sold with three months before the season starts. All season ticket sales were up more than 400 percent compared to last May. “It’s clear that Coach Cutcliffe and Duke football are reawakening enthusiasm in the fan base, and the success of Joanne P. McCallie and the women’s basketball team incentivizes packages with the Employee Athletic Pass too,” said Mike Sobb, assistant director of athletics and marketing for Duke Athletics. “We’ve seen such a positive reaction in the short time these coaches have been here.”

Sideline Recruiting While more fans are filling Wallace Wade Stadium, the resurgence of Duke’s football program is also helping the team replenish its coaching ranks.

After former Duke star and wide receivers coach Scottie Montgomery left for a coaching position with the NFL’s Pittsburgh Steelers, Cutcliffe lured Matt Lubick away from Arizona State University in Tempe, Ariz. Cutcliffe said he managed to bring Lubick in by making calls to both Lubick and his father, Sonny, lobbying heavily for Matt’s talents.

Matt Lubick, the new recruiting coordinator and wide receiver's coach for Duke, was lured to the program from Arizona State University this winter

by David Cutcliffe.

Lubick, considered one of the best recruiting coordinators in the country by Rivals.com, fills the recruiting role at Duke and will serve as the passing game coordinator and coach for the team’s wide receivers.

“The reputation of coach Cutfliffe’s character and integrity were so important because above all, I want to work with are invited to the annual Duke good people,” Lubick said. bration at 4 p.m. Sept. 4 for the “I get to contribute to n University. Enjoy a free meal, something that’s l Alley” football team march to improving every day. details at hr.duke.edu.

There’s an enthusiasm here, and you can feel it.”

mployee Kick-Off

Lubick isn’t the only one. Cutcliffe also added Jim Knowles, who joined the football staff in December as defensive coordinator and safeties coach. Knowles left a head coaching job at Cornell University in New York that he held for six seasons. At Duke, Knowles will help plan defensive strategy and coach defensive players who help cover an opposing team’s receivers.

“There’s already been such a growth in the support of this program, and people realize that we’re aiming for the same kind of excellence they’d expect from anything Duke does in academics or athletics,” Knowles said. “When Duke decides to be excellent in something, we do it.”

Lubick and Knowles are part of a big turnaround for Duke’s football program, said Brian McLawhorn, a writer who covers Duke football and basketball for Rivals.com.

McLawhorn said Cutcliffe has quickly turned Duke into a prime location for top-notch coaches because talent like Lubick or Knowles wouldn’t leave jobs unless they believed it’s a step up in their careers.

“I think the addition of both Matt Lubick and Jim Knowles speaks volumes about where the Duke football program is headed under the direction of David Cutcliffe,” McLawhorn said. “Duke is on the upswing and folks around the program – fans, players and alumni – see this and understand what is happening. It means progress is being made at Duke, and it indicates a profound belief in what Cutcliffe is building.”

Duke Football By the Numbers 2,906 Season ticket sales (end of May 2009)

9,762 Season ticket sales (end of May 2010)

A W i n n i n g Te a m Duke football players like rising sophomore Sean Renfree believe the revival of Duke football is leading to big things.

“We’re competing to win an ACC title,” said Renfree, the team’s starting quarterback. “Our team believes we can win if we do the work and continue to do what coach Cutcliffe tells us.”

Cutcliffe said the buy-in for his coaching strategy revolves around creating more speed on both offense and defense, which allows for the chance at bigger plays. He added that a wide-open passing attack with Renfree means Duke can score points fast and often.

That’s exactly what Victor Strandberg is looking forward to seeing this season.

Since he started going to Duke football games in 1966, the English professor at Duke said he’s seen few coaches build the kind of morale around the football program that Cutcliffe has. He added that he hasn’t seen the support and excitement that Cutcliffe has created since Steve Spurrier was head coach between 1987 and 1989.

During Spurrier’s three seasons at Duke, he won 20 games. With Cutcliffe’s upcoming third season, he has a shot at the winningest three-season stretch of any Duke coach since Spurrier by winning three or more games in 2010.

“Coach Cutcliffe lives and breathes his job, which has done great things for the program and the university,” Strandberg said. “Any coach is going to work very hard, but he has a gift for connecting with players, employees and the public, and he uses that gift to maximize effort from his team and support from the fans.”

As a reminder of what makes a successful program, Cutcliffe keeps a framed picture on a mantle in his office from his first game at Duke – a 31-7 win over James Madison University in 2008. The picture shows football players hoisting their helmets in celebration as students, employees and other fans go wild in the stands behind them. Cutcliffe said the photo doesn’t just remind him of an exciting moment from the past, but what the program can achieve in the future.

“I constantly look at that picture and find great motivation from it,” Cutcliffe said. “This is a football team for students, for faculty, for staff and for everyone in Durham. We have an obligation to represent all these people and to represent them well – by winning and playing hard.

2,292 Employee Athletic Pass sales in 2009

201,091 Total attendance in 2008 (Cutcliffe’s first season)

7 Home games in 2010

33,941 Capacity of Wallace Wade Stadium

9 wins, 15 losses Cutcliffe’s record at Duke

8 wins, 50 losses Previous five seasons at Duke

— By Bryan Roth Writer, Office of Communication Services

5 For Duke football and other team sport schedules, visit GODUKE.com

Think before you print: typeface can save ink hen Gina McKoy learned she could save Duke money just by changing the font of the documents she prints, she decided to try it.

McKoy, a staff specialist in the Staff and Family Programs office, read an online news story about a university in Wisconsin that hoped to save as much as $10,000 a year by switching to a default font (a style of typeface) that uses less ink when printing.

“Since ink costs thousands of dollars per year, this could result in a big savings,” said McKoy, who changed her default font to Century Gothic and persuaded a couple officemates to do the same. “It’s a potentially painless way to lessen your carbon footprint if you do a lot of printing.”

Ink-friendly fonts are just one idea Duke is investigating as part of an effort to trim printing costs across the institution, said Carl McMillon, director of data center and computer lab services in Duke’s Office of Information Technology.

Another recommendation from the Duke Administrative Reform Team is expanding employee use of ePrint, a service that allows users to print from any computer on the Duke network to any ePrint-designated OIT or Duke Libraries printer. To use the service, the user must install the ePrint client, submit the print job to a queue and swipe a DukeCard to pick up the job at any of about 150 stations in 45 buildings across campus.

The ePrint service, which will be upgraded this summer, is available to all Duke employees. Beginning this fall, all ePrint stations will default to printing on both sides of a sheet of paper.

“It’s on-demand printing where you need to be,” McMillon said. “In some departments, every office has a printer. Some managers consider a printer essential so they don’t have to worry about someone else seeing confidential documents. We want to move to more of a work-group printing model and reduce the number of devices.”

Part of the challenge, McMillon said, is encouraging users to think before they print. “So much is available electronically, but paper is a part of the way we’ve always done things,” he said. “It takes a commitment and discipline to not default to paper.”

To find out more about ePrint or printing at Duke in general, contact the OIT Service Desk at help@oit.duke.edu or (919) 684-2200.

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— By Cara Bonnett Managing editor, News & Information Office of Information Technology

Duke ADHD Program Seminars Aug. 30 Understanding ADHD

Sept. 20 Strategies for School Success

Oct. 18 Strategies for Success at Home and with Friends

Nov. 15 Medication Management for Children with ADHD

Feb. 7, 2011 Strategies for School Success (repeated)

March 21, 2011 Adult ADHD Seminars for 2010-11 begin in August. Early registration is encouraged because each seminar is limited to 40 participants. All seminars are 6:30 p.m. to 8 p.m. at the Duke Child & Family Study Center in Durham.

For registration and information, visit

www2.mc.duke.edu/adhdprogram or contact Rebecca McIntyre at (919) 416-2096.

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When Printer.com tested popular fonts for their ink-friendly ways, Century Gothic and Times New Roman topped the list. Calibri, Verdana, Arial and Sans Serif were next, followed by Trebuchet, Tahoma and Franklin Gothic Medium. Century Gothic uses about 30 percent less ink than Arial.

Free ADHD seminars provide support for families onda Stell, a medical technologist at Durham Regional Hospital, wondered if getting her son Cameron ready for school would always be an exhausting endeavor.

Cameron, now 12, was diagnosed with Attention Deficit Hyperactivity Disorder (ADHD) when he was 8.

At that age, a morning routine would ricochet off a small distraction. Cameron would step on a Lego, go to put it away and end up engrossed building a model.

“I had to be super vigilant,” Stell said. “It usually took between 10 and 15 reminders each morning to get him ready for school.”

Three years ago, Stell found help to make the day move more smoothly: she and her husband, Tracy, attended free educational seminars at the Duke ADHD Program.

The program has assessed and treated children and adults with ADHD for 21 years and began offering free seminars five years ago. “We realized a lot of families lack basic information about what ADHD means for their child and what they can do besides medication,” said Desiree Murray, Ph.D., associate director of the program.

Experts believe that ADHD affects 3 to 7 percent of children in the U.S. According to Murray, these children require more structure, reminders and reinforcement to accomplish tasks other children their age do easily. “A simple rule of thumb I use is that kids with ADHD are about 30 percent less mature with regard to their ability to follow through on actions than other children their age,” she said.

For the Stell family, the ADHD Program seminars complemented treatment and advice from Cameron’s pediatrician. One of the seminars, “Strategies for Success at Home,” taught them how to use a behavior chart that reduced the morning mayhem to four or five reminders. Another seminar on Ritalin and other drugs

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Ronda Stell, left, with husband Tracy, and son, Cameron, credit free seminars offered by Duke's ADHD Program with helping them better understand and manage Attention Deficit Hyperactivity Disorder.

provided confidence to explore medications for Cameron.

“I think we’ve been to every seminar they offer,” Stell said. “They have made a huge impact on the way things go at our house.”

Stell values the information shared by experts at Duke’s evening sessions and relishes sharing stories with others facing similar challenges.

“It’s really good to find out you are not alone and not the only person who is getting frustrated,” she said.

“Parenting a child with ADHD is always going to be a lot of work, but it is easier now that we have a plan and a place to turn to for support.”

— By Marsha A. Green Senior Writer, Office of Communication Services

Sustainable uke YO U R

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Sustainable Decorating What’s in the room?

After

Organic sheets & pillows

This Few Quad “green” dorm room was furbished with about 20 sustainable items and was part of summer campus tours for prospective students.

“Smart” power strip that turns off electronics

Dorm room goes green for summer campus tours

Lamp made with recycled bottles Area rug made of recycled plastic

Before

nstead of bare walls and beds in an empty room, summer campus tours saw sky-blue organic bed sheets, a lamp made from recycled bottles and a vanity mirror made from recycled magazines.

Welcome to Duke’s first “green” residence hall room.

The room, the first of its kind by Duke to highlight sustainability, was a project by Sustainable Duke and three students from the Students for Sustainable Living program who wanted to show prospective students on campus tours in June and July how they can live sustainably at Duke.

According to results from Duke’s Green Devil Challenge – a monthly effort to promote sustainable behavior at Duke – students at the university average about one metric ton of carbon dioxide emissions annually from dorm room energy and water. That amount would need 36 maple trees to remove from the air.

“When students are looking at universities, there are so many different things they’re looking at to make their decision and this gives us an opportunity to showcase how Duke is taking an active role to help the environment,” said Julie Colvin, a graduate student in the Nicholas School of the Environment who helped organize the project. “Hopefully the project will encourage potential students to make sustainable decisions while living on campus and carry these lifestyle choices with them once they move off campus.”

Funded by a $500 grant from the Duke STARS program, a group that allocates funding to sustainability-related projects at Duke University, the room in Few Quad was furbished with about 20 sustainable items purchased from Whole Foods Market, Target and Etsy.com, a website that sells sustainable goods made by artisans around the world.

Biodegradable toiletries and cleaning products, and a power strip that automatically turns off electronics were some items featured in the room. A sign accompanied each

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product and explained what the item was and how it made the room more sustainable. Some items will also be shown in a Few Quad common room when students arrive on campus in August.

In true sustainable fashion, all items will be reused each summer as a highlight of Duke campus tours.

“It’s important for any sustainability program to include the residential community because that’s such a large part of the undergraduate experience here at Duke,” said Joe Gonzalez, associate dean for Residence Life. “It’s critical to encourage students in residence halls to enhance their dorm lifestyle with sustainability in mind and hopefully initiatives like the green dorm room can develop those habits.”

Casey Roe, outreach coordinator for Sustainable Duke, said that presenting the green room showed students they can play an important role in helping Duke become carbon neutral by 2024 as part of the university’s Climate Action Plan. Lifestyle changes like using less energy with fluorescent light bulbs and drinking from reusable water bottles instead of throwaway plastic bottles will be small, but important changes, Roe said. Both examples are showcased in the green dorm room.

“Students may feel like they don’t have a lot of control over sustainable choices while living in a dorm room, but we want to show them that there’s lots of things they can do to reduce energy and water consumption and they’re easy,” Roe said. “Students need to buy a lot of these items when they come to college anyway, so we’re showing them they can do it in an environmentally-friendly way that helps Duke, too.”

Clothes drying rack Aluminum water bottle Biodegradable laundry detergent Reusable shopping bag Compact florescent light bulbs Bike helmet Chemical-free cosmetics Biodegradable cleaning supplies Wall art made from recycled goods from Durham’s Scrap Exchange

— By Bryan Roth Writer, Office of Communication Services

7 VIDEO:

See the “green” room getting a makeover: duke.edu/sustainability

WORKING@ DUKE

dialogue@Duke

HOW TO REACH US Editor: Leanora Minai (919) 681-4533

“What do you do to keep your professional skills sharp?”

leanora.minai@duke.edu Assistant Vice President: Paul S. Grantham

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(919) 681-4534

I take classes through North Carolina Wesleyan College for a degree in business management. A lot of the classes are teaching me about how to manage people, my time, workflow and communication skills. I like that I can further my education through Duke’s tuition reimbursement benefit, which helps to pay for my classes.”

paul.grantham@duke.edu Graphic Design & Layout: Paul Figuerado

Carla Rusnak Assistant to the chair, Department of History 6 years at Duke

Photography: Bryan Roth and Marsha Green, Office of Communication Services, and Duke University Photography.

“

I like to go on the Internet and check out different websites with electrical news and tips. I look to find help with different calculations that can be tricky. I’m always trying to keen in on my skills during jobs to improve my work.”

Working@Duke is published monthly

by Duke’s Office of Communication Services. We invite your feedback and suggestions for

Jimmie Banks Senior electrician, Facilities Management 12 years at Duke

future story topics.

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Working@Duke, Box 90496,

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I’ve taken a few classes on web design through OIT because I wanted to be able to share the work in our office and in case I was asked to do something I wasn’t familiar with. I also took classes on STORM – a program to upload course information – because it was brand new to me. My main way to learn is to work directly with people who’ve been at Duke for a long time.”

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Stacey Robinson Staff assistant, African and African American Studies 9 months at Duke — By Bryan Roth Writer, Office of Communication Services

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PERQS E M P LOY E E D I S CO U N TS

Cut car repair costs with Duke employee discounts

T

he average U.S. household spends $738 on car maintenance each year, according to figures from the U.S. Bureau of Labor Statistics.

Put some of that money back in your pocket by taking advantage of automotive offers through PERQS, Duke’s employee discount program. Here are a few ways to save:

Get change back from an oil change: Neal’s Garage, 1907 West Markham Ave. in Durham, offers $14.95 oil changes (regularly $29.95) and 10 percent off other automotive services. Call (919) 286-1167 for details.

Take 10 percent off a tint: TintWorld Automotive Styling Center, 1352 N.W. Maynard Rd. in Cary, offers 10 percent off all automotive tints or hand details. Call (919) 460-1576.

Examine the extras: Online retailers TruckChamp Truck Accessories and Ultimate Truck and Auto Accessories offer 10 percent off fender flares, floor protectors and more. Discount codes are on the PERQS website, hr.duke.edu/discounts.

Pay less for a lease: Duke employees can lease select new Chrysler, Jeep or Dodge vehicles at 1 percent below factory invoice through the Chrysler Affiliate Rewards. Use your NetID and password to access details on the PERQS website, hr.duke.edu/discounts.

Wring savings from a wash: The Durham Ritz Car Wash, 3639 Durham-Chapel Hill Blvd. in Durham, offers $1 off the “Ritz,” $3 off the “Deluxe” or $4 off the “Supreme” wash. Call (919) 490-6868.

Treat yourself to new tires: Firestone Complete Auto Care, 3809 North Duke St., offers 10 percent off Firestone or Bridgestone tires, as well as 10 percent off other services. Call (919) 471-4468.

Get a break on brake parts: Online retailer R1 Concepts Inc. offers 10 percent off brake pads, brake lines and other brake parts.

The discount code is available on the PERQS website with NetID and password.

All automotive discounts and other savings are at

Save on service: Twenty different auto shops in the Triangle offer discounts for service and repair work. Check the full listing at hr.duke.edu/discounts.

hr.duke.edu/discounts

D U K E T O D AY

— Compiled by Marsha A. Green Senior Writer, Office of Communication Services

For daily news and information, visit duke.edu/today