December, 2018/January, 2019 Working@Duke by Working Duke

LESSONS OF LEADERSHIP 8

MENTAL HEALTH BENEFITS 10

DISCOUNT ON ART CLASSES 14

NEW S YOU C AN USE • D E C E M B E R 2 0 1 8 / J A N U A R Y 2 0 1 9

A Duke and Durham Partnership As the state’s second largest private employer, Duke creates deep community connections

Editor’s Note

CONTENTS

LEANORA MINAI

Beat a Winter Slump The winter months can be tough on a mood. Did you know that compared to a day this past summer, there will be several hours less of daylight each day in December and January? Less sunshine, coupled with the holiday crush and other stressors, can cause a winter slump. “We’re all affected by the shift in the season, and sometimes it is not solely due to the lack of sunlight,” said Nichole Capitanio, director of Duke’s Personal Assistance Service (PAS). “When you have the holidays, people feel a lot of pressure whether it’s social, familial, or societal pressure to be happy during the holidays.” On page 10, we share staff member Rebecca Hoeffler’s story of struggling with anxiety and provide information about Duke’s mental health resources and benefits. For beating the winter blues, I talked with Capitanio and Dr. Jonathan Bae, associate chief medical officer for Patient Safety and Clinical Quality and co-convener of the Mental & Emotional Well-Being working group for Healthy Duke. Here are some helpful reminders.

Stay Active

Even if it’s cold, take a brisk walk outdoors. “The days get short, so you’re going to want to get outside and see some sunlight, not just through a window,” Bae said. “Take a walk and feel the sun on your skin.” If you need fitness accountability, sign up for the Get Moving Challenge, an annual competition to compete for most steps, exercise minutes, and/or weight lost. The challenge begins in January. Register at hr.duke.edu/getmoving

Stay Connected

You may feel like hibernating, but Capitanio suggests not letting a busy season prevent you from doing activities you enjoy. She recommends seeing people who support or energize you and make you feel good about yourself. “Sometimes spending time with family stems from feelings of obligation and not necessarily joy,” she said. When taking time off with friends and family over the holidays, Bae says to unplug. “Give yourself that mental respite from emails and work by shutting down and allow yourself to enjoy,” he said.

Stay Realistic

If you’re setting resolutions for the New Year, consider practical, behavioral based goals you can track. “Use the turn of the New Year as a time to start fresh and live healthy in the New Year,” Bae said. For more information on Duke’s mental health resources, visit hr.duke.edu/mentalhealth.

WORKING@DUKE WORKING@DUKE

4 A Duke and Durham Partnership From helping people gain control of their health to the Bull City’s downtown revival, Duke has played a supporting role in many success stories as the second largest private employer in North Carolina.

8 Enduring Lessons of Leadership

Celebrating its 10th year, the Duke Leadership Academy is a key part of strengthening Duke’s talent pipeline. Get some leadership lessons from several past academy graduates.

10 Finding Light in the Darkness

Rebecca Hoeffler didn’t expect an anxiety attack last summer to bring a racing heart and persistent thoughts. She turned to Duke’s mental health resources and benefits for help.

11 Working while walking – on a treadmill 12 Tips for getting your N.C. REAL ID 13 How to bounce back after a mistake 14 Draw up savings on arts classes Contact us Editor/Executive Director of Communications: Leanora Minai (919) 681-4533 leanora.minai@duke.edu Assistant Vice President: Paul S. Grantham (919) 681-4534 paul.grantham@duke.edu

Graphic Design & Layout: Paul Figuerado (919) 684-2107 paul.figuerado@duke.edu

Jonathan Black Writer (919) 681-9965 jonathan.c.black@duke.edu

Stephen Schramm Senior Writer (919) 684-4639 stephen.schramm@duke.edu

Working@Duke is published every other month by Duke’s Office of Communication Services. We invite your feedback and story ideas. Send email to working@duke.edu or call (919) 681-4533.

Visit Working@Duke daily on Duke Today: working.duke.edu

Cover photo: Christopher Newgard, director of the Duke Molecular Physiology Institute, stands atop the Carmichael Building in downtown Durham. Photo by Justin Cook.

2017, 2014 Gold, 2015, 2013, Silver, 2016, 2009, 2007 Bronze, Print Internal Audience Publications and 2012, 2011, 2009, 2008, 2007 Gold Medal, Internal Periodical Staff Writing

BRIEFLY Martin Luther King Jr. commemoration The Duke community and public are invited to the annual Duke University Chapel service honoring the legacy of Martin Luther King Jr., who spoke at Duke in 1964. Tarana Burke, who founded the ‘me too.’ movement to help survivors of sexual violence, will be the ceremony’s keynote speaker. The free event begins at 3 p.m. Jan. 20. 2019. “We rarely highlight Dr. King’s activism aimed at pushing back on systems of power and privilege,” said Benjamin Reese, vice president and Tarana Burke chief diversity officer for the Office for Institutional Equity. “Ms. Burke’s social justice work and her activism in highlighting sexual assault is a credit to Dr. King’s legacy.” Free parking is available in the Bryan Center Parking Garage, and a live webcast of the commemoration will stream at chapel.duke.edu. Get Duke’s MLK event schedule at mlk.duke.edu.

Get Moving in the New Year Start 2019 with the Duke Get Moving Challenge, an annual fitness and wellness initiative organized by LIVE FOR LIFE, Duke’s employee wellness program. The 10-week challenge runs Jan. 7, 2019 to March 17, 2019. Staff, faculty and students can participate as individuals or in teams of five to 11 people to compete for the most steps, exercise minutes and weight lost. In the 2018 competition, Duke employees and students collectively walked 1,056,018,150 steps, exercised 3,366,292 minutes and lost 3,535 pounds. Charon Thomason, a patient service associate in Duke Children’s Hospital, was the individual winner with 3,860,060 total steps. “The Get Moving Challenge motivates me to sneak in extra walks in my day,” she said. “Walking keeps me energized during the workday.” Enroll at hr.duke.edu/getmoving.

New Duke professional certificate offered In addition to its wide range of courses for management development and technical training, Learning & Organization Development (L&OD), a unit in Duke Human Resources, will offer a new series of courses aimed at employees looking to become well-versed in human resources. The Human Resources Certificate of Excellence will be offered for the first time this spring, joining multi-course tracks covering leadership, management, supervisory, customer service, administrative assistant, and executive assistant excellence. “It’s a journey,” said Keisha Williams, assistant vice president for Learning & Organization Development. “It’s not just one course, it’s a series of courses that can help you grow.”

The courses for the Human Resources Certificate of Excellence cover such topics as how to build strategic partnerships and the scope of what human resources covers. Enroll at hr.duke.edu/training.

Keep donating to Doing Good in the Neighborhood Duke staff and faculty raised $644,558 for community in the nonprofits, schools and neighborhoods during the Doing Good in the Neighborhood COMMUNITY ENGAGEMENT employee giving campaign. About 1,973 employees donated to the annual campaign beginning July 1, 2018 through the fundraising blitz in October 2018. Counting donations and pledges, employees will contribute $644,558 by June 30, 2019, the end of the campaign’s fiscal year. At the Sanford School of Public Policy, 99 staff and faculty contributed to the campaign – a 42 percent participation rate. Employees can continue to give to any of these seven categories: Health, Neighborhoods, Schools, Youth Empowerment, United Way of the Greater Triangle, the Emergency Relief Fund and the Community Care Fund, which is an annual competitive Duke grant-making program for Triangle nonprofits. Make a contribution at doinggood.duke.edu.

Doing Good Neighborhood

Duke

Your year-end benefits reminders As 2018 comes to an end, here are some helpful reminders about Duke benefits: P ayroll deductions for medical, dental and vision benefits in 2019 begin in December 2018. P ayroll deductions for 2019 health and dependent care reimbursement accounts begin in January 2019. S taff and faculty enrolled in 2018 health or dependent care reimbursement accounts must submit reimbursement claims for expenses incurred Jan. 1, 2018, through Dec. 31, 2018, by Sunday, April 15, 2019. E mployees enrolled in the 2018 health care reimbursement account can carry over up to $500 of unused funds into their 2019 plan. After Saturday, April 15, 2019, any unused money over $500 remaining from a 2018 health care reimbursement account will be forfeited. E mployees can opt out of receiving print W-2 forms by logging into Duke@Work and choosing to receive the form electronically. D uke will mail a 1095-C form to employee home addresses. Employees must use the 1095-C form when filing income tax returns. The form, mandated by the Affordable Care Act, provides information about the employee’s health insurance coverage. Y ou will receive a new pharmacy ID card if you changed health plans. Please call the Human Resources Information Center at 919- 684-5600 if you have additional questions.

working.duke.edu

A Duke and Durham Partnership As the state’s second largest private employer, Duke creates deep community connections

Duke Molecular Physiology Institute Director Christopher Newgard is one of roughly 4,000 Duke employees who work in leased space in downtown Durham.

wo decades ago, Jacqueline Wachholz unpacked her belongings in an apartment near East Campus, unsure of what to expect from Durham. In her mid-20s and with a new job at Duke University Libraries, the Michigan native who had studied at universities in Minnesota and Texas wondered if Durham would become home. “It didn’t occur to me that I’d be sitting here 20 years later,” said Wachholz, director of Rubenstein Library’s John W. Hartman Center for Sales, Advertising & Marketing History. With her position at Duke providing intellectual stimulation and stability, Wachholz now has roots in Durham. She bought a home, met her husband and is raising two daughters here. For Wachholz – whose life moves to the rhythm of swim meets, dance classes and Girl Scout meetings – Durham is home. “I didn’t want to be here for two years and bounce off to the next place,” she said. “I was hoping Duke and Durham would be that place. And it is.” Wachholz is among nearly 40,000 employees at Duke University and Health System, the largest employer in Durham County and the state’s second-largest private employer. Hers is one of many lives shaped in some way by Duke. The story of Duke University, which moved to Durham 126 years ago, has been one of ambition and progress. By educating tomorrow’s leaders, fostering ground-breaking research and

WORKING@DUKE

Jacqueline Wachholz, director of the Rubenstein Library’s John W. Hartman Center for Sales, Advertising & Marketing History, has been a Duke employee for 20 years.

providing innovative health care, Duke aims to lead the charge into a better future. But that story isn’t limited to classrooms, labs and clinics. As an employer, business partner and health care provider, Duke helps Durham and Triangle area community members create their own better futures.

“I think that the partnership between Duke and Durham is mutually beneficial and incredibly important to both,” said Durham Mayor Steve Schewel, a Duke graduate and visiting assistant professor in the Sanford School of Public Policy. From helping people gain control of their health to the Bull City’s downtown revival, Duke has played a supporting role in many success stories.

Fostering a Healthier Community

When a vascular condition forced Beverly Goss to leave her job helping visually-impaired children in Durham Public Schools in 2014, she felt ready for the transition. She saved up money, became a coupon wizard and continued to offer private tutoring. While things would be tight, she felt she’d be OK financially. But with five years until Medicare eligibility and unable to afford private insurance, her health care situation was less certain. She planned to keep paying for basic care at Lincoln Community Health Center, where she’d gone for decades. And after losing 104 pounds, switching to a mostly organic diet and getting more exercise – including practices with Divas 'N Dudes, her senior cheerleading team – she felt she’d make it through.

“

This is an amazing

program...Physicians are so generous with their services. I feel really fortunate for the resources we have. Sally Wilson,

Project Access of Durham County

“I had to take charge,” Goss said. But last year, pain from a degenerative back problem and circulatory issues in her left leg severely limited her activity. Struggling to afford her medication, something needed to change. Her doctor recommended Project Access of Durham County. Partially funded through The Duke Endowment, Project Access connects uninsured patients with donated care from a local network of clinics, labs, pharmacies and hospitals. According to Sally Wilson, the executive director of Project Access, the program helps roughly 1,800 patients per year, and around 85 percent of the care is provided by Duke University Health System. “This is an amazing program,” Wilson said. “Physicians are so generous with their services. I feel really fortunate for the resources we have.” Duke’s donated care with Project Access is a small piece of its commitment to caring for its community. During the 2016-17 fiscal year, Duke University Health System provided $97 million in charity care. Eighty-four percent of that went to patients living in Duke’s primary service area of Alamance, Durham, Granville, Orange, Person, Vance, and Wake Counties. “A community is only as healthy as the people in it,” said MaryAnn Black, associate vice president for Community Relations for Duke University Health System. “It’s our responsibility to take care of the people in our community who need our help.” With help from Project Access, Goss received physical therapy from Duke’s Department of Physical & Occupational Therapy. By improving her balance and strengthening her legs, Goss returned to her active lifestyle, pom-poms and all. “I’ve got to do what I’ve got to do to be at my optimal health,” Goss said. Through Project Access, a non-profit that has received help from Duke, Durham resident Beverly Goss was able to get physical therapy from Duke providers and resume her active lifestyle, which includes performing with her senior cheerleading group.

>> continued on page 6

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Duke employees work alongside innovators from other companies. “If we can get business to come to Durham and get involved in the community, we’ll have a much more interesting place to live,” said Scott Selig, Duke’s associate vice president for Capital Assets. From his Carmichael Building office, Newgard had a good view of downtown’s transformation from a sleepy cluster of brick warehouses to the city’s liveliest neighborhood. His team, which explores the molecular makeup of diseases to better understand their causes and develop therapies, moved to the Carmichael Building in 2014 from a lab in north Durham. Twice as big as its previous home, the new space features cutting-edge technology and room for the institute’s roughly 150 faculty and staff to innovate and collaborate. Equally as important is what’s beyond the Carmichael Building’s brick walls. With options for dining, culture and camaraderie, Christopher Newgard works in his lab in the Carmichael Building, a former tobacco warehouse that now the downtown location is as much a selling houses space for innovation and collaboration. point as the science. “We’ve had many well-known scientists from outside of Duke visit us and go ‘Whoa!’” Newgard said. “If we had an unlimited recruiting budget, several would come back Touring the Carmichael Building six years ago, Christopher in a heartbeat.” Newgard couldn’t quite picture what it would become. Built in 1926, the tobacco-warehouse-turned-social-services-office was a maze of tiny rooms and corridors. “It was hard to see how it could be transformed into Progressive Business Solution’s massive, 30,000-square foot anything useful for us,” said Newgard, director of the Duke warehouse often feels surprisingly tight. Molecular Physiology Institute whose airy office is now on the building’s second floor. “It just goes to show what you can do with a great, old building.” In the past two decades, Duke’s search for innovation and research space led to downtown, where roughly 4,000 Duke staff and faculty work in around 1.4 million square feet of leased space. That presence has played a valuable role in the city’s renaissance. The goal was to create a vibrant city core that would help Duke compete for students and faculty against institutions with cosmopolitan settings such as Boston, San Francisco or Austin, Texas. Duke knew it couldn’t do this alone. “Not-for-profit universities bring many things to the table, but they’re not the whole answer to the puzzle,” said Tallman Trask, Duke’s executive vice president. With developers, Duke committed to lease no more than 50 percent of any project, meaning developers had to court additional tenants. As a result, in places such as the Chesterfield Building, American Tobacco Campus and One City Center,

Fueling Innovation

Building Business Partnerships

WORKING@DUKE

Pallets of toilet paper, paper towels and trash can liners are everywhere. Boxes are stacked halfway to the ceiling. Eventually, most of this will end up at Duke. “This is about a month’s worth of supplies,” said Tim Catlett, who owns the business. Raleigh-based Progressive Business Solutions distributes most of Duke’s janitorial and paper hygiene products. It’s a big job, one Catlett never thought the printing business he started three decades ago would ever handle. But now, his deal with Duke is a centerpiece of the company. “Duke became my flagship,” said Catlett, whose company also works with GlaxoSmithKline, UPS and Duke Energy. “When you tell somebody you’re doing business with Duke, they know you’re legitimate.” During the 2017-18 fiscal year, Duke spent roughly $529 million with Triangle-based companies. And with the help of its Supplier Diversity Program, which fosters relationships with businesses – such as Progressive Business Solutions – which are owned by minorities, women or veterans, the benefits were spread throughout the community. “We want to put money back into the communities of the people Duke serves,” said Mary Crawford, senior director for procurement programs and supply chain and small business liaison officer for Duke Procurement and Supply Chain Management. The Supplier Diversity Program helped nurture Duke’s relationship with Catlett, who first bid on a Duke contract to provide business forms and printing services during the company’s early years. Later, Duke Vice President for Procurement Jane Pleasants approached Catlett with the idea of being Duke’s distributor for janitorial products purchased from Georgia-Pacific. “She felt that I had the facilities, the technology and the knowledge,” Catlett said. “She said, ‘Tim, have you considered the possibility of distributing janitorial supplies?’” With no janitorial supply distribution experience, Catlett and his team rose to the challenge and have thrived in the role. “Tim’s commitment to customer service has proven true year after year, and it was important to us that he succeed in this space,” Pleasants said. The deal with Duke helped Progressive Business Solutions expand its warehouse, buy two trucks and add 10 full-time employees. “Duke put trust in me,” Catlett said. “I’m not going to let them down.” 

By Stephen Schramm

Photography by Justin Cook

Tim Catlett, right, and his wife Sonya, left, stand in their Progressive Business Solutions warehouse.

Building on a Strong Foundation Stelfanie Williams takes reins of Office of Durham Affairs

ince arriving at Duke, Vice President for Durham Affairs Stelfanie Williams’ has delved into the story of Duke’s relationship with Durham. Williams, who started in August, has emphasized meeting with the Durham community, asking questions and listening. She’s lunched with business leaders, visited local government officials and met members of Durham’s neighborhood associations. In churches, living rooms and sidewalks, Williams has sought out the stories of those who call Durham home. Stelfanie Williams “I’m interested in personal and community histories,” Williams said. “I’ll ask ‘What were your hopes for your community 20 years ago? Have those taken shape? What do You see for the future?’” Previously president of Vance-Granville Community College, Williams, a Duke alumna, takes the reins of Duke’s Office of Durham and Regional Affairs at a pivotal time in its history. Since it was formed in 2008, the office was led by Phail Wynn Jr., whose deep Durham ties and infectious determination made it a force for positive change. Under Wynn, the office deepened connections between Duke and its neighbors and, through partnerships and programs, improved access to health care and educational opportunities for Durham’s underserved populations. When Wynn died suddenly in August, weeks after retiring, it rocked both the office and community. “His impact will be felt for a long, long time,” Williams said. For both Durham and the office Williams now leads, many important parts of the story have been written. For Williams, understanding that story is the first step of charting a path forward. “As I think of where we want to go, we must have a deep understanding of where we’ve been,” Williams said. 

working.duke.edu

The 2018 Duke Leadership Academy class.

Enduring Lessons of Leadership For 10 years, the Duke Leadership Academy has left imprint on alumni

n front of a crowded meeting room, Valerie Ashby recounted her journey from a young scholar, unsure if she belonged in a competitive graduate school program, to the Dean of Trinity College of Arts & Sciences. During her hour-long chat, Ashby discussed relationships with mentors, how her zeal for helping students eases the weight of other responsibilities, and how she balances work and life. “If you’re going to encourage people, they have to see your whole life, they have to see the parts that are bumpy, they need to see how you recover, they need to see that you are fully human,” Ashby said. “If you look like a Superwoman, it can be discouraging.” Her audience could relate. Drawn from management positions around Duke, the members of the 2018 class of the Duke Leadership Academy were selected for their promise. In December, after a year of group work, leadership training, honest feedback and conversations with Duke leadership, they’ll be in position to realize that promise after graduating. “This is part of what we’re all about,” said Kyle Cavanaugh, Duke’s vice president for Administration. “From a true human resource perspective, it’s helping people get the most out of their ability and creating an environment where they can thrive.” Celebrating its 10th year, the Duke Leadership Academy is sponsored by Duke Human Resources and based on ideas from the Fuqua/COLE Leadership Model. Designed to refine management styles and foster personal growth, the academy is a key part of strengthening Duke’s talent pipeline. “Nobody gets a book on their first day of work, telling them how they should lead or grow,” said Keisha Williams, assistant vice president of Learning and Organization Development, the unit in Human Resources that hosts the academy. “This leadership program brings the cohort together so they can work together, learn from one another and share best practices.” The Duke Leadership Academy’s roughly 250 alumni are scattered across the University. Here are their enduring lessons.

WORKING@DUKE

Building a Network J. Alan Kendrick, Class of 2013 Assistant Dean for Graduate Student Development, Duke Graduate School

Two main pieces to Alan Kendrick’s job are reaching out to potential students to see if Duke’s graduate programs would be a good fit, and helping students navigate their new life at Duke. To do this, Kendrick calls upon a wide network of contacts across campus. He speaks with faculty members to get a sense for recruiting needs of graduate programs and to staff in many campus corners to ensure students have resources they need. “We are all connected across campus,” Kendrick said. “That kind of stuff is important.” His experience in the Duke Leadership Academy showed him the importance of developing a network of campus contacts

J. Alan Kendrick, the assistant dean for graduate student development at the Duke Graduate School, learned the importance of building a strong network. Photo by Alex Boerner.

and helped him to create one. He still meets with fellow academy alumni for periodic lunches and uses them as a trusted sounding board for new ideas. “You can’t work in a vacuum,” Kendrick said. “The Duke Leadership Academy helped me build relationships so I could pick up the phone and say ‘Here’s what I’m thinking.’”

Believing in Yourself Lori Zagiba, Class of 2014 Administrative Manager, Department of Economics

From 1989 to 2001, Lori Zagiba was out of the workforce and at home raising her children. When she returned as staff assistant with Duke University Hospital, office life had changed. “Suddenly, everything was done with computers,” Zagiba said. “It was an adjustment.”

Sierra Foxx, business manager for Parking & Transportation Services, learned how to hone her collaboration skills. Photo by Alex Boerner.

Valuing Flexibility Sierra Foxx, Class of 2017 Business Manager, Parking & Transportation Services

Lori Zagiba, Department of Economics administrative manager, gained insight into where she fits in the fabric of her department. Photo by Alex Boerner.

Zagiba found her footing and, by 2006, moved to her current role, overseeing much of the operations of the Department of Economics, which has around 70 faculty, 20 staff and 900 graduate and undergraduate students. But even as she earned a spot in the Duke Leadership Academy, she said her unorthodox career arc left her somewhat uneasy with leadership duties that came along with her position, including building cohesion with colleagues who reported to her and others who didn’t. However, once she began working on projects with other emerging leaders and hearing the winding paths some guest speakers took to their current positions, she realized she wasn’t alone. “Being in the leadership academy showed me that there are a number of people in leadership roles at Duke who are a lot like me,” Zagiba said. “The details may be different, but we are facing the same sort of challenges. It was extremely affirming.”

As part of the Duke Leadership Academy, participants take part in a 360-degree evaluation. It uses anonymous feedback from colleagues who work below, above and alongside participants to create a complete picture of how they function in the workplace. “The feedback from the 360-evaluation is brutally honest,” Sierra Foxx said. When she went through her evaluation, Foxx was encouraged by the results. It described her as a motivated selfstarter who was adept at handling the challenge of supervising the financial side of Parking & Transportation Services. The department manages around 27,000 parking spaces, including those in eight garages and almost 200 surface lots and provides around 3.7 million rides to students and employees per year. But one piece of feedback proved especially enlightening, albeit tough to hear. Her assertive leadership style left some colleagues feeling like she didn’t always consider a range of options when making decisions. “I tend to be one of those people who gets a decision in their head and that’s what I run with,” Foxx said. “I needed to solicit other input better.” She said the Duke Leadership Academy’s group projects offered immediate opportunities to work on improving that trait. Working with other emerging leaders, she used an open mind to foster true collaboration. A year removed from the experience, Foxx has taken the lesson to heart, pointing to her willingness to try new ideas to enhance the parking pass renewal process. “It’s important to listen to everyone, stand back for a minute, take it all in and then go from there,” she said. 

Learn more about the Duke Leadership Academy at: hr.duke.edu/leadership

By Stephen Schramm

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Finding Light in the Darkness Duke benefits provide options for mental health counseling

ebecca Hoeffler has always been quick with a smile and ready to help fellow Blue Devils since joining Duke two years ago. She didn’t expect an anxiety attack one morning last summer to bring a racing heart and persistent thought: “When will I die?” “I had gotten into the habit of thinking, ‘what’s the point of living if I could die at any moment,’” said Hoeffler, program and communications coordinator for Sustainable Duke. Hoeffler noticed a significant change in her mood last summer when depression and anxiety took over in a way she couldn’t ignore. She struggled with concentrating at work, and her dog, Sadie, didn’t cheer her up as much. For help, Hoeffler called Duke’s Personal Assistance Service (PAS). Duke’s mental health resources offer up to eight short-term counseling sessions at no charge through PAS. The benefit plan also includes unlimited, in-network out-patient therapy with a $20 co-pay through all Duke health plans except Duke Basic, which is $25. Emotional issues such as anxiety and depression are among the top mental health concerns for Duke employees, who are not alone. Major depressive order is one of the most common mental disorders in the U.S. Each year, 6.7 percent of adults experience at least one major depressive episode, according to the National Institute of Mental Health. For some people, the winter months can bring the blues or exacerbate concerns. “Sometimes people struggle during the holidays because they feel like they’re supposed to be happy, but the stress of the holiday season can bring up feelings of sadness or grief,” said Nichole Capitanio, PAS director. In the past fiscal year, PAS provided 4,384 in-person sessions with Duke employees and immediate family members, a 15 percent increase in counseling sessions compared to the previous year. “PAS often serves as a first stop for many people because it is free and confidential,” Capitanio said. “People can come and talk about concerns without it necessarily having to be labeled with a diagnosis.” Hoeffler met with a PAS counselor for six sessions and received a referral to a counselor whom she sees once a month. PAS visits helped Hoeffler with coping and self-care strategies such as journaling every night and walking her dog. According to PAS, most employees have reported in surveys that their work productivity improved after visiting with a PAS counselor. “I’m really grateful Duke recognizes mental health is just as important as physical health,” Hoeffler said. “There’s no darkness now. These days, everything is beautiful. ” 

By Jonathan Black

WORKING@DUKE

Rebecca Hoeffler with her dog, Sadie, who provides comfort. Photo courtesy of Rebecca Hoeffler.

New in 2019 Cigna Behavioral Health will allow video visits for patients seeing a participating in-network provider. Patients must download the appropriate software or app used by providers. The co-pay is the same as an in-person visit. Call CIGNA Behavioral Health at 1-888-253-8552 for more information. Learn more about Duke’s Personal Assistance Service at pas.duke.edu. Full details about Duke’s mental health and substance abuse benefits are at hr.duke.edu/mentalhealth.

Working While Walking – On a Treadmill

Staff from the School of Nursing’s information technology department meet in the school’s treadmill conference room. Photo by Les Todd.

ive minutes into a meeting about a new learning management system, Tina Johnson reduced the speed on her treadmill, allowing her to go from a brisk to slow walk. She grabbed a pen and paper and jotted notes on a work surface in front of her as four colleagues listened, talked and walked on treadmills in a conference room in Duke’s School of Nursing. “Walking helps me stay more alert in meetings,” said Johnson, instructional technology specialist with the School of Nursing. “I feel energized and can think clearer.” Over the summer, the School of Nursing installed six treadmills to promote an alternative to stationary meetings. The machines are arranged in a U-shape and face a monitor with standard conference room A/V functionality. David Bowersox, associate dean for finance and administration, said the School of Nursing added the feature as part of its strategic plan, which includes enhancing employee wellness. “People are so busy right now trying to fit in work, family, wellness and everything else,” said Bowersox, a member of the School of Nursing’s Wellness Committee. “If you can have a meeting a day where you’re walking an hour, that’s a great thing.” Here’s how some employees find ways to practice office fitness.

Stretch It Out The tables and chairs in Perkins Library room 217 were lined to a side as a dozen Duke employees switched between poses during a lunchtime yoga class. Find fitness resources at hr.duke.edu/liveforlife

The weekly session is part of “Remote Fitness Classes,” instructor-led workouts offered by LIVE FOR LIFE, Duke’s employee wellness program. Fitness classes like yoga, Zumba and Pilates are available to groups across the University and Health System. Sessions last 10 weeks; each class is $3 to $4. Elise Mueller, senior consultant for Duke Learning Innovation, attends yoga class each week. “Having it right at my front door is perfect,” Mueller said. “I appreciate Duke and the library’s willingness to support the mental and physical health of their employees.” Visit hr.duke.edu/remotefitness to arrange a class.

Walk with Friends There’s a moment on Stephanie Galloway’s walk when the pace for her and four coworkers drops as they reach a utility box. The box marks the turnaround point for the two-mile walk outside their University Tower office. “We get work done on a lot of these walks,” said Galloway, physician marketing specialist for Duke Health. “The fresh air helps us talk through problems.” Galloway started the walking routine earlier this year when she joined a team for Duke’s Get Moving Challenge, the annual fitness competition. Get moving this January: hr.duke.edu/getmoving 

By Jonathan Black

working.duke.edu

Get Your

North Carolina REAL ID In 2020, a new driver’s license is required for domestic flights and to enter federal buildings

ver the summer, Rose Porges, a Duke Human Resources executive assistant, had a Friday off and figured she’d swing by her local North Carolina Department of Motor Vehicles office to knock out a nagging errand. For months, she heard about the N.C. REAL ID, a new driver’s license that complies with federal identification security requirements that take effect on October 1, 2020. Without the new license, she’d be unable to board domestic flights or enter federal facilities without providing additional documentation. Now, with her REAL ID in hand, she’s glad she didn’t put off getting it. “I’m very relieved,” Porges said. “It’s out of the way. I don’t have to worry about it.” If you haven’t gotten your REAL ID, check out these tips.

Do you need it? Blake King, project manager with the North Carolina Department of Transportation, said it’s expected that half of the drivers in North Carolina, roughly 4 million people, will get REAL IDs before the deadline. With demand ramping up, it’s worth considering if you need one. The N.C. REAL ID, which is just like a traditional license or ID but has a gold star at the top, will be required to board domestic commercial flights or to enter military bases, nuclear facilities and federal buildings, including courthouses. If you don’t see yourself ever needing to do any of these things, sticking with a traditional North Carolina license may be the right call for you. But

keep in mind, non-REAL IDs will be clearly noted “Not for Federal Identification,” which requires additional documentation for flying and entering federal facilities.

Make an appointment Porges, who didn’t make an appointment, said that her wait at the DMV office lasted about three hours. “I had a book, so I was fine,” she said. Reserving an appointment is an easy way to avoid a long wait. Appointments can be secured by calling 919-715-7000. With demand for REAL IDs, which cost the same as a traditional new license or renewal, the next batch of available appointments may be several months away.

What you need When asked about the documentation required for REAL IDs, King said you’ll need the following: one document to establish identity, one to verify your Social Security number and two to prove your North Carolina residency. A raised-seal birth certificate or a current passport can establish identity. For your Social Security number, social security cards or paystubs bearing your entire Social Security number are adequate. And a variety of documents can prove your address such as your old driver’s license, automobile registration or insurance cards. 

By Stephen Schramm

At left, the new N.C. REAL ID. At right, an identification card for those who don’t complete the REAL ID process. Photos courtesy of NCDOT.

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For more information, visit ncrealid.gov

How to

Bounce Back after a Mistake

Duke Annual Fund Staff Assistant Cheryl Robinson in her office. Photo by Stephen Schramm.

Miscues happens, but what matters is your response to them

decade ago, Cheryl Robinson was a new Duke Annual Fund staff assistant who made a gutwrenching mistake. Loading acknowledgement letters for major donors into envelopes, she accidentally put a letter in the wrong envelope. The donor called Hank Woods, then assistant vice president for the Duke Annual Fund. “I was like ‘Oh my God, I’m done,’” Robinson said. Woods called Robinson into his office for a meeting she was dreading. Instead, Woods told her about a recent mistake of his own. “We all make mistakes,” said Woods, now associate dean for Development and Alumni Relations at the Fuqua School of Business. “I wanted her to understand that none of us are infallible.” Odds are, most of us will have a moment like Robinson’s, but what matters is how we move beyond a bad day. Here are some ideas to help you do the same.

Perfection isn’t realistic

Early on, Cheryl Robinson recalls being in awe of the seeming ease with which her Duke colleagues did their jobs. After her mistake, she began to doubt that she belonged. That’s why Woods’ comments about his own mistake mattered. They proved that her coworkers weren’t perfect either. According to assistant professor of medicine Jon Bae, a co-convener of the Healthy Duke committee on Mental & Emotional Well-Being, avoiding an emphasis on perfection –

by both employees and supervisors – is a step toward a healthier workplace. “People make mistakes,” Bae said. “What you don’t want people to do is try to cover them up, or not learn from them. We should openly discuss our mistakes so we don’t repeat them.”

Focus on prevention

After Woods eased Robinson’s nerves, they discussed the envelope-filling process. The talk yielded a system of checks that helped ensure envelopes were correct. “She was willing to come up with something to make sure it didn’t happen again,” Woods said. “That’s a pretty mature way of handling it.”

On to the next thing

Moving on from miscues can be difficult. It helps to be given another task to dive into. “A lot of workplace issues involve trust, and trust is a twoway street,” Woods said. “It’s about showing the employee that we still believe in you.” Not long after the envelope episode, Robinson was asked to streamline a process of giving donors books as gifts. She found that using Amazon to source and ship the books saved money, time and storage space. After the process was adopted, Woods called Robinson into his office to thank her for her idea. “I had come full circle,” Robinson said. “My confidence was through the roof.” 

Visit hr.duke.edu/training for professional development and training courses.

By Stephen Schramm

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PERQS EMPLOYEE DISCOUNTS

Jersey Boys

Arts Draw Up Savings on

Get a discount on art classes and camps at Durham Arts Council

or the past four years, Sharlini Sankaran’s two children have traveled the world with stops in Mongolia, Cambodia, Chile and Guyana. Nisha, 13, and Rubin, 10, have done it all without leaving Durham. The Durham Arts Council’s summer cultural camps are a favorite with Sankaran’s family. The camps explore the arts and culture of a country and culminate with a musical stage performance by the kids. “The children write and choreograph a play completely from scratch,” said Sankaran, director of translational programs at Duke Innovation and Entrepreneurship. “I just love that they get to use creativity, movement and collaboration in a very different way.” Sankaran saves on camp through the Duke employee discount at Durham Arts Council, which offers a 10 percent discount on the camps, as well as art classes for all ages. Employees save up to $25 on art classes and $34 on camps. Registration is currently open for Durham Arts Council’s winter and spring art classes. About 100 classes are offered in ceramics, dance, drawing, jewelry making, painting, photography and more. “Durham Arts Council classes provide a supportive, social atmosphere with health benefits including stress reduction and improved physical and emotional health,” said Lauren Tannenbaum Whittaker, school director for the Durham Arts Council. “The community in the classes is so inviting.” Community is a big focus for the summer camps for children, who go on afternoon outings to shop at the Durham Farmers Market, walk around the city and see art exhibitions. Registration for summer camp is now open. Sankaran’s children buy flowers in the summer when they visit the farmers market. She said opportunities for her children to explore and learn are possible because of the employee discount. “Summer camps are so expensive, especially if you have more than one child,” she said. “Having the discount is extremely helpful. It allows my family to try things we wouldn’t normally do.” 

By Jonathan Black

Get a Discount Visit hr.duke.edu/discounts for details on the listed discounts and others. Your NetID and password may be needed to access deals. 14

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The Durham Arts Council offers a variety of art classes for all ages. Photos courtesy of the Durham Arts Council.

SUSTAINABLE DUKE YOUR SOURCE FOR GREEN NEWS AT DUKE

A Plateful of Sustainability

Duke Dining reaps rewards for green practices

“I find no matter ani Colbertwhere I go around Sangree campus there are pointed a guest vegetarian and vegan holding a plate options,” said Wasiolek, of cantaloupe associate vice president rinds toward a compost and dean of students. bin at a campus picnic for In the past decade, first-year students. Duke Dining has added “Those rinds will be more “plant forward” great nutrients for the options such as vegetable soil,” Colbert-Sangree, moussaka, lentil soup program coordinator for and an extensive salad Duke Carbon Offsets bar at the Marketplace as Initiative, told the guest. sustainable alternatives to “Nothing here is being Guests at Duke’s Zero-Waste Picnic enjoy watermelon, honeydew and cantaloupe from Duke Campus Farm. Photo by Jonathan Black. animal proteins. sent to the landfill.” Colbert-Sangree was “It tastes so juicy and fresh,” Carson among a dozen volunteers who helped Eliminating waste said. “Produce really tastes better when love guests distribute food waste, utensils, and care go into it.” Duke Dining banned disposable plates, cups, and napkins in bins labeled Duke Campus Farm on Friends plastics from all 34 campus venues in July. “utensils,” “recycle” and “compost” during School Road in Durham is one of The decision requires all eateries to the “Zero-Waste Picnic.” 10 local suppliers for Duke Dining, no longer carry single-use plastic carryout Duke Dining hosted the picnic in whose procurement practices earned bags, plastic hot and cold beverage cups, August to welcome about 3,000 first-year the department a gold award from the plastic straws and plastic utensils. Dining students and their families to campus. National Association of College and venues will use paper bags and utensils, The event showed off Duke Dining’s University Food Services in 2017. straws and drinkware made from Polylactic commitment to sustainability, from In 2017-18, 28 percent of all of food acid, a biodegradable plant-based watermelons grown at Duke Campus purchases were local, meaning the food was substance. Farm to utensils made with cornstarch. grown within 250 miles, and 100 percent Duke Dining’s next project is reducing “We want to establish from the of coffee purchases were Fair Trade. waste from single-use takeout containers. beginning of your time here that A pilot program is underway for reusable sustainability is embedded within Duke,” containers for students. Putting plants first said Marcus Carson, assistant director “We want everything we’re producing of sustainability and quality assurance Having lunch at Duke is always on to be compostable, recyclable or reusable,” manager for Duke Dining. Sue Wasiolek’s must-do list with visitors. Carson said. “We’re making a step toward Wasiolek, who stopped eating meat in keeping our world cleaner.”  1975, loves the cauliflower and pimento Procuring food By Jonathan Black salad at Sprout, a vegan-friendly eatery For Carson, there’s nothing better than in the Brodhead Center. She enjoys the a snack of fresh watermelon from Duke Marketplace on East Campus, especially Campus Farm. for its salad bar. For more Duke sustainability efforts, visit sustainability.duke.edu

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