February, 2011 Working@Duke

CONNECT WITH HEALTH CARE

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HealthView is a convenient and secure website that allows patients to make appointments, view lab results and more.

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CARING FOR RELATIVES Duke’s Center for Aging offers free support groups and resources to help faculty and staff cope with the stress of elder care.

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SUSTAINABLE DUKE Duke introduces 10 battery-charged vehicles to its Facilities fleet for use by the plumbing, electric, carpentry and grounds shops.

N E W S YO U C A N U S E : : Vo l u m e 6 , I s s u e 1 : : Fe b r u a r y 2 0 1 1

Hugs, Handshakes and High-Fives ONE RELATIONSHIP AT A TIME, COACH JOANNE P. MCCALLIE BUILDS WOMEN’S BASKETBALL Not just a coach n the opening night of the 2010 season, fans young and old lined the baseline of Coach K Court, waiting for the women’s basketball team After Debbie Lo Biondo started working at Duke in 1996, she to emerge from the locker room. As they stretched their arms out in attended as many women’s basketball games as possible, starting with anticipation, fans kept their eyes on the walkway, where the team entered the 1997 season. As a tennis player in college, she grew an appreciation for the court. supporting teams that don’t pack as many fans into seats as football or Head coach Joanne P. McCallie, trailing closely behind her team, strode men’s basketball. For more than 10 years, Lo Biondo has cheered on the through the gauntlet of hands, touching every one, leaving each fan with a smile. Duke women’s basketball team inside Cameron for nearly every game, but Hugs, handshakes and high-fives are common place she didn’t expect to form the bond she shares with for McCallie – especially during games.

McCallie and the players.

“For me as a coach, if I can facilitate a way to bring “I met her informally a few times while I advised She smiles to faces, I do it,” said McCallie, who joined Duke student groups, or at freshmen orientation, and now when has such an in 2007 and led the team to the ACC championship in I see her, she doesn’t hesitate to give me a hug and talk to infectious personality.

2010 while being named ACC coach of the year. “I love me,” said Lo Biondo, assistant dean for Residence Life to see our team followed by kids. Coming out to the and Housing Services. “Because of that, I have a desire to She’s not just good at court, I’m looking for their hands to give a high-five and know more about her and her players because I feel so selling her studentcreate an emphasis on energy and excitement around connected to the team.” athletes, she’s good at Duke women’s basketball.”

Lo Biondo added that she’s impressed with how McCallie, also known as Coach P around campus, accessible McCallie makes herself by speaking to fans after selling Duke and the has worked to expand the reach of the women’s basketball home games and thanking them for supporting the team. program as a whole.” program by creating an intimate culture with fans. She’s “It really helps me to understand who she is as a — Morgan Patrick befriended employees, given numerous speaking coach and a person because she’s taking the time to treat WDNC AM 620 radio analyst engagements on and off campus and acted as a strong people with authentic kindness,” she said. “The way she female role model, while compiling an 82-16 record at talks, it tells me she genuinely cares about players, fans Duke entering the 2010 season. and Duke.”

And she continues to build the hometown fan base: attendance at Duke Chapel housekeeper Oscar Dantzler feels the same way. When women’s basketball games has reached record levels since her arrival.

McCallie brings in basketball recruits for campus visits, he gives a tour of “Clearly in women’s basketball, we want to grow our sport and fan the Chapel. When McCallie came to the Chapel to meet him for the first base,” said Kara Lawson, a women’s basketball analyst for ESPN and current time, he could tell there was something special about her.

WNBA player. “To really flourish as a program, you’ve got to connect with “Whenever I see her, she makes sure to focus her energy toward me, fans and build a consistent winner, which Joanne has carried on.” and it makes me feel really special,” said Dantzler, who has also spent time Morgan Patrick, a radio analyst who is in his third season covering the with McCallie outside of work at Christmas parties and before Duke Blue Devils for the Duke ISP Radio Network on WDNC AM 620, said football games. “Since she came to Duke, I’ve been going to more games McCallie’s drive to create a national championship program, while creating than I ever did. The way she does all the things for her job and carries an inclusive atmosphere, sets her apart. herself, it makes me want to make Duke a better place, just like she has.”

“It’s unique that she’s trying to build this legacy – such a large part of it is going out into the community, in addition to winning,” he said. “She has >> See HUGS, HANDSHAKES AND HIGH-FIVES, PAGE 5 such an infectious personality. She’s not just good at selling her studentathletes, she’s good at selling Duke and the program as a whole.”

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Cover photo: Young fans often line up alongside the court, where they wait for the Duke women’s basketball team and head coach Joanne P. McCallie.

2009, 2008, 2007 Gold Medal, Internal Periodical Staff Writing 2009, 2007 Bronze Medal, Print Internal Audience Tabloids/Newsletters

This paper consists of 30% recycled post-consumer fiber. Please recycle after reading.

Editor’s Note LEANORA MINAI Leanora.Minai@duke.edu

Newsbriefs Keep informed about Duke’s research

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s I write, the Duke women’s basketball team is 17-0 and off to the best start for a Joanne P. McCallie team over her 19 years as a head coach.

I’ve been among the fans cheering for them in front of the TV at home and in Cameron this season. I stood and screamed in Cameron until my voice cracked when Duke faced Temple and Maryland, both nail-biter wins for the Blue Devils. I jabbed that blue foam finger in the air, too – and right at that Maryland bench.

Excitement over the Duke women’s basketball extends far beyond me.

In our cover story this month, “Hugs, Handshakes and High-Fives,” we show how Coach McCallie is building the program – one relationship at a time. She’s compiled an 82-16 record at Duke entering the 2010 season. And this year, the Blue Devils lead the ACC in attendance with about 4,800 fans at each game – up about 800 fans per game from last year.

“Clearly in women’s basketball, we want to grow our sport and fan base,” said Kara Lawson, a women’s basketball analyst for ESPN and WNBA player. “To really flourish as a program, you’ve got to connect with fans and build a consistent winner, which Joanne has carried on.”

Let’s continue to support and grow Duke women’s basketball and do all we can to increase attendance at each home game. The team plays four games in Cameron in February: Miami, Boston College, Virginia Tech and UNC. Let’s pack “Our House.”

Duke’s research has grown to encompass the entire planet, from delivering healthcare in Durham and Africa, to measuring environmental changes in the Duke Forest and the middle of the Pacific Ocean.

Share in the excitement of this work through Duke Research, an e-mail newsletter sent on the first and third Wednesday of every month.

Duke Research offers links to web video and beautiful pictures, feature stories on people and places, Duke scientists making news and the authentic voices of Duke researchers captured by blogs and podcasts.

Subscribe to Duke Research at research.duke.edu/subscribe.

Free help filing income taxes Staff and faculty who earn less than $22,000 for a one-member household or less than $49,000 for a family of five can get tax preparation services at no charge through Duke Law School’s Volunteer Income Tax Assistance program (VITA).

Volunteers will be at the Duke Credit Union at Erwin Square Plaza from 11 a.m. to 5 p.m. on Feb. 4, 11 and 25; March 18 and 25; and April 1 and 8. Call (919) 684-6704 to make an appointment. No walk-ins are accepted during the last hour of each day’s session.

VITA volunteers will also host three sessions at International House for foreign nationals. To request an appointment, e-mail ihouse@duke.edu with “Tax Preparation Appointment” in the subject line.

Last year, VITA volunteers helped complete more than 275 returns, netting refunds of more than $430,000, including $305,000 in tax credits. For more information, visit law.duke.edu/student/act/vita.

Nominate co-workers for Presidential Awards It’s not too late to honor your colleagues by nominating them for the 2010 Presidential Awards, the highest recognition given to faculty and staff at Duke. The awards honor employees who made distinctive contributions at Duke during the past year. The deadline for submission is Feb. 18.

Five Presidential Award winners and up to 25 Meritorious Award winners will be honored at a luncheon with Duke University President Richard H. Brodhead in April.

“By submitting a nomination, you can ensure your co-workers get recognition for their commitment to excellence, which plays such an important part in making Duke a wonderful place for all of us to work,” Brodhead said.

Nomination forms are available at hr.duke.edu/presidential.

Win an iPod Touch Employees who complete a confidential Health Risk Assessment on the new DukeWell website before March 1 will be entered into a drawing for an iPod Touch.

The goal of the giveaway is to raise awareness for DukeWell, which has replaced the health improvement program previously known as Duke Prospective Health. The new name reflects a redesign of the program to better integrate program services with clinical providers.

The DukeWell program promotes creation of a personal plan for health. It remains available at no charge to employees and their family members covered by Duke Select or Duke Basic medical insurance plans, including covered dependents age 18 to 26.

For more information or to fill out your Health Risk Assessment and enter the drawing, visit dukewell.org.

A World Together Celebrate the 50th anniversary of the Peace Corps and Duke’s commitment to putting knowledge in the service of society during a Duke in Depth weekend, Feb. 24 -27.

Duke in Depth weekends are organized primarily for alumni but open to everyone. This year’s weekend highlights Duke’s year-long initiative, A World Together: Duke and Global Development. This initiative has been calling attention to the ways in which Duke’s commitment to service extend beyond Durham.

“This is an exciting time for Duke as it develops its identity globally,” said Greg Jones, vice president and vice provost for global strategy and programs.

Registration for the full weekend starts at $60, but there are two free community events (a film on Feb. 24 and talk led by President Richard H. Brodhead on Feb. 26). Details are at dukeindepth.com.

Letters to the Editor must include name and contact information. E-mail letters to working@duke.edu or mail them to Working@Duke Editor, Box 90496, Durham, NC 27708. Fax letters to (919) 681-7926. Please keep length to no more than 200 words.

Make doctor’s appointments, view lab results anytime, anywhere hree days after Allison Gilbert’s physical, she received an e-mail alerting her that lab results were available on HealthView, the web portal for Duke Medicine patients. That evening, in the privacy of her living room, Gilbert accessed her secure account and reviewed her results and physician’s comments.

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Set Up An Account 1. Log on to healthview.dukehealth.org and select “create an account.”

2. Provide an e-mail address when scheduling your appointment by phone or at the front desk when checking in and receive an e-mail invitation with a link to the site.

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Gilbert, a postdoctoral fellow in Duke’s Department of Psychiatry and Behavioral Sciences, is one of about 200,000 patients using HealthView to accomplish online what used to involve phone calls or office visits. With a click of a mouse, patients of Duke Medicine can schedule appointments, check-in online, view lab results and vital signs and pay bills.

“It’s much easier than trying to coordinate my schedule and my doctor’s schedule for sharing results,” Gilbert said.

“The portal makes navigating health care easier, improves communication between physicians and patients and improves the efficiency of Duke University Health System by automating common clerical tasks,” said Kyle Cavanaugh, vice president for Human Resources. “We

strongly encourage faculty and staff to use the portal. In addition to providing a wealth of information, the tool helps to streamline processes, which can translate into lower costs for our health plans.”

Over last year, patient accounts on HealthView grew steadily with approximately 6,000 new patients registering each month. Physicians have added notes to more than 1 million of the 3 million lab results patients accessed through HealthView. “It is a way I can reach patients very quickly in a manner that they are comfortable with,” said Bruce Peyser, a physician at Duke Primary Care Pickett Road.

The newest function is the ability to schedule primary care visits in real time. For routine, sick or follow-up visits at Duke Primary Care, Duke Family Medicine and Duke Children’s Primary Care, established patients can view all available appointments for a particular day or doctor and select the slot they prefer. Patients can reschedule or cancel most primary care appointments up to 48 hours before the visit. They can also schedule same-day urgent care appointments.

Users of HealthView receive e-mail appointment reminders a few days in advance, inviting them to check-in for their appointment online and print a bar-coded appointment slip. Self-service registration kiosks are available in 50 clinics, where patients scan the slip to bypass the registration desk.

Gilbert, the postdoctoral fellow, initially created her HealthView account last year to view lab results and is now exploring using it to make appointments and pay bills. She finds it convenient to have lab results in one place to compare records and see trends.

“If I had gotten my lab results on the phone,” she said, “I would have lost track of them by now.”

— By Marsha A. Green Senior Writer, Office of Communication Services

Set up an account at healthview.dukehealth.org

Communication expenses cut by $5.5 million I

n the 2009 fiscal year, schools and Duke.edu. The project, which would have cost university departments collectively spent $100,000 or more with an external vendor, only $13.6 million on products and services to cost $30,000 and features video, blogs, and better tell the Duke story to prospective students, integration of social media. alumni, faculty, staff, students and donors, Cam Lawler, IT and web director for Alumni among others.

Affairs, said using the existing templates “sped up What’s the headline this year? The the process and saved us a bunch of money.” university has saved $5.5 million on “We’re now able to pull information from communications. The savings, which are part of the Duke Administrative multiple Duke sites to provide a better experience for alumni,” he said.

Reform Team (DART) initiative, include cuts in print publications, “We pull in events from the Duke calendar, news feeds from Duke Today websites, graphic design and advertising/marketing. and video from Duke on Demand.”

“What is interesting is that costs were reduced in every category,” Another unit with significant savings is Duke Athletics. It cut nearly said Michael Schoenfeld, vice president of public affairs and government half a million dollars in communication expenses by converting print relations. “With more communications moving from print to digital media guides into digital formats, among other efforts. formats, you’d expect to see some expenses increase, but we are working Art Chase, sports information director for Athletics, said print media together to be more efficient with our resources and produce more useful guides have long been used as a recruiting tool by coaches, but new and higher quality content.” regulations no longer allow distribution to prospective student athletes.

Schoenfeld, who has led the DART initiative to reduce Athletics created 20 digital yearbooks for each sport as an alternative and communication expenses, said the decrease anticipate savings of at least $60,000. was largely due to better use of internal “The digital yearbooks allow coaches resources and enhanced coordination of to tell the story of their programs in an external projects through the new Office of interesting and appealing way,” Chase Marketing & Strategic Communication. said. “The format allows us to do different The office assists with bidding things to keep up with this generation by communication projects to vendors, including video, interviews, photos of ensuring competitive pricing and consistent every player and links to more standards. information online. We simply couldn’t Alumni Affairs benefitted from internal provide all that content in print.” resources last year by working with Duke — By Paul Grantham Web Services to redesign its website and Assistant vice president, Office of taking advantage of existing web templates The university has saved $5.5 million on communications. The savings, which are Communication Services developed as part of the redesign of part of the Duke Administrative Reform Team (DART) initiative, include cuts in print publications, websites, graphic design and advertising and marketing.

New office saves money, serves as matchmaker What they’re known for: Their most visible product is a style guide website [duke.edu/styleguide.html]. This site includes downloads of Duke-branded PowerPoint templates, Duke logos, fonts and colors and code for the Duke Web Brand Bar, a resource for Duke-affiliated websites. The office also certifies vendors to ensure they understand and maintain Duke brand standards. Certified vendors know, for example, the exact shade to use for Duke blue (PMS 287 for print, #001A57 for web) and agree to Duke’s intellectual property rules and regulations.

Denise Haviland, center, director of the Office of Marketing & Strategic Communications, works with Divinity School staff to review goals, strategy and costs for an online communications project.

Department: Office of Marketing & Strategic Communications.

Years at Duke: 7 months.

Number of employees: Two. Who they are: Denise Haviland, director of marketing and strategic communications, and Blyth Morrell, senior web and vendor consultant, comprise Duke’s in-house consulting and vendor management department for all print, web and multimedia communication efforts that cost more than $5,000. “We are matchmakers and advisors,” Haviland said. “We help departments find the best tools, resources and vendors for the job they want to accomplish.”

They collaborate closely with the Office of Information Technology, which hosts most Duke websites, and Procurement, which has handled print and design projects for more than 10 years. The marketing and strategic communications office helps schools and departments more effectively present their programs internally and externally, while reducing the $13.6 million Duke spent in fiscal year 2009 on developing magazines, newsletters, websites, graphic design and other communication products.

What they do for you: Employees with responsibility for large communication projects can contact the office for help in determining the scope and purpose of a project, getting quotes from at least two vendors (a requirement for all projects that cost more than $5,000), reviewing bids and negotiating contracts and navigating Duke’s procurement policies. The office routinely includes a bid from internal services, such as Duke Photography, the Duke Copy Center or Duke Web Services, where possible. “We don’t give preferential treatment to Duke services,” Morrell said. “But we like to keep Duke dollars at Duke when it makes sense to do so.”

Hidden department/unit fact: The office is located in an old faculty apartment on the fourth floor of the West Campus Union Building. “There are 82 steps and no elevator to our office, but we have the most incredible view of the Chapel and Quad from our windows,” Morrell said.

Significant achievement: Saving Duke $5.5 million last year on communication projects through strategic review of projects, competitive bidding and buying services in bulk.

Big goal: Strengthening Duke’s brand identity and visual image, while saving the university money.

How they make a difference: Seeing the big picture. “We have a bird’s-eye view of what is happening in communication at Duke,” Haviland said. “We can see where the opportunities are to share knowledge or save money.”

— Interview by Marsha A. Green, senior writer, Office of Communication Services

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Learn more about the office at publicaffairs.duke.edu/communications/strategic

Meet Brian Williams: a new voice for sustainable commuting n a campus where nearly 26,400 vehicles are assigned daily parking permits, Brian Williams wants to see fewer people driving alone to work.

“Cars are more trouble than you think,” said Williams, who rides a bus or carpools to work at Duke. “There are plenty of options that cost less and make your life easier, but only a few here at Duke have considered that.”

That’s why Williams, Duke’s new transportation demand coordinator, will work on programs to promote the use of alternative transportation options by students, faculty and staff. It’s part of Duke’s Climate Action Plan to become carbon neutral by 2024.

With limited parking spaces but high demand and a growing customer base, Duke must reduce the number of single-occupancy cars coming to campus by about 1,400 by 2012. Through December, only 1,735 students and employees are registered to commute to campus by biking or sharing a ride through a carpool, vanpool or public transportation.

“Duke has a great bus system, a growing bike infrastructure and lots of sidewalks,” said Williams, whose office is part of Parking and Transportation Services. “It’s time to start really utilizing these alternatives, especially as Duke’s population of students and employees grows.”

As part of his role, Williams will work to ensure the Duke community is aware of the options: carpool, vanpool, bike, walk, Zipcar and local or regional public transportation, including the Bull City Connector. He will educate the campus community about these offerings, many of which include incentives, and encourage commuters to

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Brian Williams, left, Duke’s transportation demand coordinator, chats about alternative transportation with graduate student Chris Coutlee.

Among Williams’ goals is to help Duke reduce the number of singleoccupancy vehicles on campus by about 1,400 by 2012.

change their behavior and participate in the programs.

As part of his role, he is available to talk to anyone or any department about ways to get to campus without a car.

Sam Veraldi, director of Housekeeping and Parking & Transportation Services, said the hiring of Williams is part of the university’s transit strategy to help manage rising costs related to Duke’s transit and parking system by promoting alternative transit options. Veraldi said the work by Williams “is the cornerstone for what our office is trying to do.”

“As a campus community, we need to reduce singleoccupancy vehicles while finding creative ways to get people to campus because the way we’ve always handled parking isn’t sustainable,” Veraldi said. “Brian will make sure we motivate students and employees through programs and incentives that will help us reduce cars on campus and the greenhouse gases they emit.”

Williams previously worked as a multimedia production assistant in Duke’s Fuqua School of Business and became interested in alternative transportation two years ago after watching the documentary, “Who Killed the Electric Car?” The film covers the creation and ultimate demise of a massproduced electric-powered vehicle in the U.S. “It really got me interested because the path that we’re headed on with everybody driving their own car everywhere is not sustainable,” Williams said. “We should be trying to do everything we can to build more sustainable transportation for our cities and Duke’s campus.”

— By Bryan Roth Writer, Office of Communication Services

Learn more about alternative transit options at parking.duke.edu

Leveraging Duke’s purchasing power to save on mobile devices new program for managing Duke-paid mobile devices is expected to save $750,000 to $1.2 million across Duke.

The program, managed by Duke’s Office of Information Technology (OIT), allows business managers to closely monitor and control costs associated with more than 4,000 mobile numbers across Duke University and Duke University Health System.

Similar to the standards for computer purchasing developed as part of the Duke Administrative Reform Team’s cost-saving initiatives, the new mobile device management program reduces variability in plans and devices so they’re easier to manage in the long run, said Leigh Goller, director of internal audits and DART analysis team member.

Based on a detailed analysis of usage, departments can select the most efficient plans and manage their own accounts and invoices online.

“This program allows us to leverage Duke’s purchasing power and helps us make the smartest buying decisions while minimizing administrative costs,” Goller said.

The program has helped Engineering and Operations save more than $2,000 a month on about 140 mobile numbers, said office manager Felicia Hodge.

Her maintenance workers field more than 100 calls a day from Duke clinics, hospitals and research areas, repairing everything from leaky ceilings to medical equipment.

“Sometimes we have overages, and it’s important to know exactly what’s going on,” Hodge said. “With the new program, we’re in total control all the time. If I have a new employee who needs a cell phone, I just go into the online system, make the change, and it’s immediate. I love it.”

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How it works: • OIT provides a detailed report of current mobile numbers and charges, including those paid by other means.

• Departments identify whether numbers should be added, retained, disconnected or transitioned to personal accounts.

• OIT works with service providers to establish new accounts, which can be paid for using a new procurement card dedicated to the unit’s mobile services.

• Once online account access has been set up, departments can manage their own accounts and invoices online.

To learn more, contact Isabel Taylor in OIT’s Project and Consulting Services at (919) 668-2213 or isabel.taylor@duke.edu.

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OIT is working with interested Duke units to transition to the new program and will continue to negotiate contracts with Duke’s preferred service providers, Verizon Wireless and AT&T. “The greatest advantage is our online access: We can A new program for managing Duke-paid mobile go in and change a devices is expected to save $750,000 to $1.2 faculty member’s million across the enterprise. plan to add features, just as if it’s our own personal phone,” said Sharon Herndon, finance manager for the anesthesiology department in the School of Medicine.

Based on the pilot with anesthesiology, which is expected to save more than $15,000 annually, the entire School of Medicine now has joined the program.

“From a departmental perspective, OIT made it very easy,” Goller said. “They came with detailed reports about usage trends and suggestions for the plans that might make most sense. There’s an easy template for changing from centralized billing to a procurement card managed by one person in our office. It’s easy, quick, effective and completely transparent.”

— By Cara Bonnett Managing Editor, Duke Office of Information Technology

Hugs, handshakes and high-fives CONTINUED FROM PAGE 1 A public persona

A good influence

McCallie doesn’t shy away from sharing a passion for her team or Duke. More than 1,400 people follow her updates on her Twitter feed, where she doles out happy birthday wishes and spur-of-the-moment events, like when she got distracted while trying to vote Nov. 2.

“Phone interviews made me lose my place in line to vote …… back to the end of the line! Ah.....the price of promoting the women of [Duke women’s basketball],” she wrote in the tweet.

In addition to hosting the team’s first-ever monthly radio show, she acts as spokeswoman for Duke Women’s Health Associates, advocating for diagnosis, prevention and treatment of cancer – something McCallie herself dealt with when Duke women’s basketball head coach Joanne P. McCallie she was treated manages her own Twitter account to connect with fans. Follow her at at Duke for twitter.com/CoachPDuke. melanoma in 2007. She’s also served as guest speaker at more than 40 events throughout the Triangle for groups like the Durham Chamber of Commerce, Special Olympics of North Carolina and the Durham and Raleigh Sports Clubs.

“I care about growing our culture with the people I meet every day,” McCallie said. “To me, our team and our sport are more than about winning a national championship. It’s about building the community and seeing more and more people in Cameron.”

McCallie’s teams have seen record seasons of attendance in 2007-08 and 2008-09. This year, the team leads the ACC in attendance with about 4,800 fans a game. That figure is up about 800 fans per game from last year, when Duke was the ACC champion, and McCallie was the ACC coach of the year.

McCallie’s ability to inspire isn’t only through speaking engagements, but also as one of Duke’s most public female role models. Dr. Henry Friedman, the James B. Powell, Jr. Professor of Neuro-Oncology at Duke, said that Duke women’s basketball games provide an excellent atmosphere for family outings. Watching McCallie and the way she interacts with players and fans can be a good influence on kids – especially daughters, he said.

Since becoming head coach at Duke in 2007, Joanne P. McCallie has led the team to win more than 80 percent of the games. She’s also coached four players who were drafted into the WNBA.

“Both McCallie and her players are positive role models who can help young woman gain an interest in sports, which has proven to influence girls to have a better self-image and make better judgments about drugs, body image and have higher self-esteem than girls who don’t participate in sport,” said Friedman, who’s been going to women’s basketball games since 1999 – many with his now grown daughter. “It’s invaluable to have a person like Coach P who isn’t just a strong role model for Duke’s student-athletes, but for fans too.”

McCallie’s efforts haven’t been lost on her players, either. Senior Jasmine Thomas said she looks up to her coach because of all the things she does off court by balancing time with her family, promoting Duke and being involved in the community.

“There’s just something really great about her, like the fact that she’s always so giving with her time or if she ever recognizes anyone, she’ll stop and have a conversation with them,” Thomas said. “She just has an unbelievable passion for everything she does. I love Coach P.” — By Bryan Roth Writer, Office of Communication Services

Joanne P. McCallie Joanne P. McCallie, 45, has coached at Duke since 2007 and lives in Durham with her husband, John, and their daughter, Madeline, and son, Jack. The 2010 season is her 19th as a head coach.

During the annual Duke Athletics Tour, Coach Joanne P. McCallie traveled throughout the state and region with Duke football coach David Cutcliffe talk about Duke sports. During her interactions with visitors, she met fans young and old - like the this baby of a Duke fan.

Beth Ray-Schroeder, Duke’s director of alumni education, has been a season ticket holder for women’s basketball since 2005. She met McCallie in February 2009 when the coach spoke to Duke alumni about women in leadership.

“She had a home game on Friday night and an away game against UNC on Sunday, but she still came out to talk to everyone during lunch on a Saturday and made us feel like we weren’t just on a list of things she had to do,” she said. “Her warmth, dedication and commitment to Duke – and not just Duke basketball – is totally apparent.”

Career Highlights: • Played guard at Northwestern University from 1984 to 1987 • Assistant coach, Auburn University from 1988 to 1992 • Head coach, University of Maine from 1992 to 2000 • Head coach, Michigan State University from 2000 to 2007 • Career coaching record: 398-170 (entering 2010) • Duke record: 82-16 (entering 2010) • Conference coach of the year in 1995 and 1996 for the North Atlantic Conference; 1999 for the America East Conference; 2005 for the Big Ten Conference; 2010 for the Atlantic Coast Conference • National coach of the year by Nike, Basketball Times and the Associated Press in 2005 • McCallie is the only coach in Division I history to be named coach of the year in four different conferences.

• As a coach and player, McCallie has led her teams to 14 conference titles, 19 NCAA Tournament appearances, seven NCAA Sweet 16 appearances, five NCAA Elite Eight appearances, three NCAA Final Four appearances and three NCAA Championship game appearances.

5 Keep up with the Duke women’s team at goduke.com

Deals on wheels CAR-BUYING ADVICE FROM DUKE CREDIT UNION fter sitting in a car dealership and waiting 10 minutes for a salesperson to accept or reject her offer, Ioanna Manolopoulou acted on a tip from a Duke Credit Union class.

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Ioanna Manolopoulou left, and Oliver Ratmann, right, with the Nissan Versa they bought using advice from a Duke Credit Union seminar.

dukefcu.org

“They said that if a dealer takes too long to respond to an offer, we should just leave,” said Manolopoulou, a visiting assistant statistics professor from Greece.

As soon as she and her boyfriend, Oliver Ratmann, turned to leave the dealership, “someone came out and said ‘wait, wait, we’ll make you a better offer,’ ” Ratmann said.

Walking out was one tip Manolopoulou picked up during the recent seminar, “Take the Wheel: Get the Best Car Deal.” She also left with tools for researching prices and safety, information about payment options and a checklist for evaluating used cars.

Most people who take the credit union class have fears and concerns about choosing and paying for a car, said Cassandra Taylor, the credit union financial guidance counselor who facilitated the class.

“We try to get people to focus on why they are buying a car, how much car they can afford, and how to do research before buying,” she said.

“That lessens the chances for unpleasant surprises.”

Two weeks after the class, Manolopoulou and Ratmann spent a Saturday putting the tips from the seminar to the test. They visited three car dealerships and drove 15 cars.

“After car five, I was fed up,” Manolopoulou said. “But we kept at it because it gave us a good idea of what to look for in a car.”

Ratmann, a postdoctoral associate in biology, found a checklist Manolopoulou brought home about used car shopping particularly helpful when they found a black 2008 Nissan Versa being sold privately.

“We felt empowered,” he said.

“The amount of information we had made us feel that we could assess the situation, even though we aren’t mechanics. And so far, we’re very pleased with the Versa.”

— By Marsha A. Green Senior Writer, Duke Office of Communication Services

Don’t get taken for a ride ■

Know how much car you can afford. Get pre-approved for a loan before you shop.

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A good credit report can lower your car loan and insurance rates.

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Use websites such as Edmunds.com, kbb.com and nada.com to research prices, find local sellers and get buying advice.

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Visit at least three dealerships to test drive cars and compare prices.

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Take someone with you as a voice of reason when you fall madly in love with a car you can’t afford.

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Negotiate. Know the dealer’s invoice price – what the dealer paid for the car. Work up from this price, not down from the sticker price on the car window.

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Ask if a dealer works with the Duke Credit Union; you may be able to lower your loan rate by 0.25 percent if the dealership does the paperwork.

Caring for aging relatives with help from Duke W

Elder Care Resources For one-on-one consultations, call (919) 660-7508 or (919) 660-7510 Support groups t Durham Evening Alzheimer’s Family Support Group (last Thursday of each month, 6:30 p.m., Duke Clinic Room 1170B) t Daughters Concerned for Aging Relatives (last Wednesday of each month, noon, Duke Clinic Room 3512) t Cary and Ruth Henderson Patient/Caregiver Support Group (4th Tuesday of each month, 10:30 a.m., Grey Stone Baptist Church, Durham) t Husbands and Sons (second Tuesday of each month, 6:30 p.m., Durham Regional Hospital)

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hen Karen Lynch’s person over age 50. “It’s normally independent becoming an even bigger issue 92-year-old mother got than child care for people in the ill last year, Lynch found herself workplace,” said Edna Ballard, battling fear and anxiety about the social worker at Duke who what life might be like if her facilitates the Daughters mother became incapacitated.

Concerned for Aging Relatives “It was what is called support group. ‘anticipatory grief,’ ” Lynch said.

Lisa Gwyther, director of the “Grieving ahead of time for what Family Support Program, said I expect will eventually happen.” demand for information about To cope with the flood elder care is steadily increasing at Karen Lynch, right, with her mother, Alma Linden. Lynch turned of emotions, Lynch turned to Duke. More than 70 faculty and to a monthly support group for resources and advice on elder care.

Daughters Concerned for Aging staff took advantage of the free Relatives, a monthly support elder care consultations in 2009, group that meets at Duke South. During a group session, up from slightly more than 50 in 2008. Many caregivers Lynch described her experience, as women around the table come with one of three concerns: what to do if a loved one nodded in sympathy. “I could tell they all got it,” said has memory disorders, how to compassionately move an Lynch, a grants administrator for the Department of elderly person into a safe environment and strategies to cope Molecular Genetics and Microbiology. “There are so many with the stress of care giving. women near my age coping with caregiving for parents.

“We can’t fix problems in a one-hour consultation, It’s good to know we have this terrific resource available but we do our best to run through options and point for information and a chance to share experiences.” people to appropriate community help,” Gwyther said.

The Family Support Program of Duke’s Center for She often recommends that caregivers drop in to a support Aging offers support groups and a website with resources group at least occasionally. “We remind employees that any to help Duke faculty and staff cope with the stress of elder solution is only going to be good enough for now because care. The program also offers one-on-one consultations at the nature of aging is that things keep changing.” no charge.

— By Marsha A. Green In 2008, the U.S. Department of Labor estimated that Senior Writer, Office of Communication Services nearly one-fifth of workers in the U.S. provided care to a

For more information, visit centerforaging.duke.edu/service/dfsp

Sustainable uke YO U R

S O U R C E

F O R

G R E E N

N E W S

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It’s Electric Brandon Tucker, a locksmith with Duke Facilities, charges an electric van he drives on campus.

Duke adds battery-charged vehicles to Facilities fleet weight of the vehicle, driving ith electric cars like the style and other variables.

Nissan Leaf and Chevy In all, Facilities spent about Volt growing more $20,000 per vehicle, which was popular, it’s no surprise that less than the cost of a gasenvironmentally-friendly powered option. The electric vehicles are showing up at vehicles are built by Vantage Duke. But instead of passenger Electric Vehicles, a Corona, cars, a collection of electric vans Ca.-based company. Jimenez and trucks are making a said that as more gas or diesel positive impact on Duke’s vehicles are phased out of the carbon footprint.

Facilities fleet of vans and Over the summer, Duke’s Brandon Tucker, a locksmith with Duke Facilities, prefers using the trucks, it’ll become common Facilities Management van because it is sustainable and also has more storage space. practice to replace them with Department introduced 10 new sustainable options. electric vehicles for use with the “We try to put more plumbing, electric, carpentry and the new electric vans. Tucker, a sustainable practices into place grounds shops. Nine full-size vans locksmith, said that he prefers using whenever we can, there’s no doubt and one pick-up truck replaced old the electric van because it has more about that,” said Jimenez, noting that gas-powered vehicles in another storage space and is as quiet as a golf the average age of the non-electric step toward the university’s goal of cart. vehicles in Facilities’ fleet is about 14 becoming carbon neutral by 2024.

“I do a lot of driving back and years. “The entire consensus we’ve “We were looking at a long-term forth between West Campus and heard is the new electric vehicles are vehicle replacement plan and how we Duke Hospital, so I like the fact that working out well.” could manage our fleet of vehicles I’m not just burning through fuel,” Some of those positive reviews better, so we saw no reason not to try Tucker said. “I also don’t have to came from James Doherty, a HVAC to ‘green’ our fleet as well,” said Ellie make a lot of trips back to the shop Jimenez, director of administration and because I’ve got more tool storage and master technician who gave up his 1990 Ford Econoline for an electric van. special projects for Facilities. “By going a nice ladder rack on top.”

Doherty said that handling the new van to electric vehicles, we’re saving on The van Tucker uses – like the is much easier because its width is about maintenance and fuel and eliminating other nine vehicles – plugs in to two feet smaller and length four feet about 36,000 pounds of carbon a year charge stations on the north side of shorter than the Econoline. that would have come from driving Smith Warehouse to replenish “I certainly didn’t need to be our older, gas-run trucks and vans.” batteries. A “quick charge” option In addition to fewer carbon refills a battery to 80 percent in about driving a gas guzzler like that,” Doherty said of the Econoline. “I’m glad that a emissions, the electric vehicles will 30 minutes. Facilities staff can leave big benefit of the change is we get to cut gas and maintenance costs vehicles plugged in overnight for a drive something greener.” compared with previous gas-guzzling normal, full charge. Each vehicle options, like the 1986 Chevy S-10 travels a maximum of 25 miles per — By Bryan Roth Writer, Office of compact pickup truck Brandon hour and gets about 40 miles per Communication Services Tucker drove before getting one of charge, depending on temperature,

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Visit duke.edu/sustainability

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D U K E

WORKING@ DUKE

dialogue@Duke

HOW TO REACH US Editor: Leanora Minai (919) 681-4533

“What’s the most romantic thing you’ve ever done or someone has done for you?”

leanora.minai@duke.edu Assistant Vice President: Paul S. Grantham (919) 681-4534

“

My boyfriend and I met on a blind date. When he called to ask for a second, he proposed a surprise 10 a.m. date. It was one of the first really warm days of spring. He drove us to Lake Ridge Airport in Durham, where he’d chartered a ride in a Waco airplane. We flew over downtown Durham, Duke’s campus and some of the nearby lakes and neighborhoods.”

paul.grantham@duke.edu Graphic Design & Layout: Paul Figuerado

Cole Taylor Assistant director of assessment and research, Office ofAssessment and Professional Development Programs in Student Affairs 2 years at Duke

Photography: Bryan Roth and Marsha Green of the Office of Communication Services and Duke University Photography.

“

The last most romantic thing my husband and I both decided to do was we renewed our vows on our 25th wedding anniversary in December 2007. It was special because it was a spur-of-the-moment thing. Our son was the best man and our daughter was our maid of honor.”

Working@Duke is published monthly

by Duke’s Office of Communication Services. We invite your feedback and suggestions for future story topics.

Eloise Turner Postal clerk, Duke Postal Operations 14 years at Duke

Please write us at

Got a story idea?

Write

working@duke.edu or

working@duke.edu

Working@Duke, Box 90496,

“

705 Broad St., Durham, NC 27708

I don’t really think of myself as a romantic, but my wife did something really nice for me. She commissioned a sketch for us of our new house when we bought it about 10 years ago. That was a nice surprise.”

Call us at (919) 684-4345.

Send faxes to (919) 681-7926.

or Call

681-4533

Robert Russell Assistant to the provost, Provost Office 12 years at Duke — By Bryan Roth Writer, Office of Communication Services

Purchase discount Carolina Hurricanes tickets for the Feb. 22 game against the New York Rangers, or the March 9 game against the Atlanta Thrashers by visiting hr.duke.edu/discounts and clicking “Sports Discounts” and then “Carolina Hurricanes.” Duke NetID and password are required to access the Hurricanes page.

Join the Facebook fan page for Working@Duke at facebook.com/workingatduke

PERQS E M P LOY E E D I S CO U N TS

Hit the ice with discount Carolina Hurricanes tickets

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“Hockey tickets are expensive, but the Duke discount is a great deal,” Doreen said. “And the seating is good. You get a great view of the ice.”

s a child growing up in New York, Doreen Matters often huddled in front of the TV with her father and covered her ears when he yelled, “score!” as the New York Islanders slapped the puck into the goal.

With a group of friends, the Matters make sure the hockey experience expands beyond 90 minutes of ice time.

Weather permitting, the sisters set out a tailgating party, complete with cheese and crackers, an antipasti platter and Doreen’s sausage and peppers.

“I can still hear his voice in my head,” said Matters, director of annual giving for the Duke Cancer Center. “He was so loud we could be in the bedroom upstairs and still hear him.”

“We set everything out on a red and Doreen and her sister, Loretta, now live in white checkered tablecloth and have the Triangle and seem to have inherited a great tailgate,” said Loretta Matters, the hockey fan genes. They attend games Discount Carolina Hurricanes tickets are available associate director of the Center of regularly, making a social event of the for the Feb. 22 and March 9 games.

Excellence in Geriatric Nursing occasion. When their hometown teams, the Education at Duke’s School of Nursing.

New York Islanders or New York Rangers, play the Carolina Hurricanes, they invite others to join them at the RBC Center The sisters are making plans to host large groups at two in Raleigh. upcoming Hurricanes games: the New York Rangers on “We’ve had as many as a dozen family and friends go with us,” said Doreen, who, along with her sister, are season ticket holders for the Hurricanes.

For a full list of PERQS discounts, visit

hr.duke.edu/discounts

To make their gatherings more affordable for family and friends, they often take advantage of the discount on individual games offered through PERQS, Duke’s employee discount program. Tickets purchased through PERQS are $25 or $50, compared to $42 or $75, if purchased at the gate.

D U K E T O D AY

Feb. 22 and New York Islanders on March 18.

“I’ll be rooting for the Islanders for their game, and then the Hurricanes for the Rangers game,” Doreen said. “You’ve got to understand: when you grow up in New York, you are either an Islanders fan or a Rangers fan, but never both.”

— By Marsha A. Green Senior Writer, Office of Communication Services

For daily news and information, visit duke.edu/today