Working@Duke February/March 2017 Issue

FACES OF DIVERSITY 8

MAKING DUKE SAFER 11 WALK WITH A DOCTOR 12

NEW S YOU C AN USE • F E B R U A R Y / M A R C H 2 0 1 7

Duke’s Unsung Heroes

Editor’s Note

CONTENTS

LEANORA MINAI

A Contemporary Oasis on West Campus When I walk into the lobby of the new JB Duke Hotel on campus, I feel like I’m on vacation.

Jazz plays. Flames flicker in a three-sided glass fireplace. Light streams from floor-to-ceiling windows.

“Travelers from near and far will experience the very best of Southern hospitality,” said Gregg Hilker, general manager of the JB Duke Hotel at 230 Science Dr. In January, I toured the hotel, which is the site of the former R. David Thomas Center built in 1989. The hotel The lobby at the JB Duke Hotel. and conference facilities, now completely renovated, connect to Duke’s Fuqua School of Business and host Fuqua’s programs, but as Fuqua Dean Bill Boulding notes, “Duke as a whole will also benefit from the JB Duke and the excellent accommodations, dining, meeting and event space it will provide.”

Here are some features to help you plan a visit: Breakfast, lunch and dinner There are three places to eat – the MarketPlace (full-service buffet), Lobby Lounge (light fare) and MarketPlace Bar (a-la-carte burgers, sandwiches and salads), all overseen by executive chef Erik Lampe. The MarketPlace serves all-inclusive breakfast, lunch and dinner with entrée stations and an “exhibition” area, where a chef creates hot dishes – from made-to-order omelets at breakfast to shrimp and “old fashioned creamy grits” for dinner. Dishes focus on contemporary southern cuisine but incorporate international touches.

“To me, Durham is one of the top food towns in the Southeast, and we want to be a part of that,” Lampe said. The MarketPlace features a wide view of the outdoors from the seating area and a large outdoor terrace.

Plan a meeting or retreat In addition to 198 guestrooms, the hotel offers 25,000 square feet of meeting and event space.

Among places to gather: several 1,000-square-foot meeting rooms, 20 smaller team rooms with a 55-inch LED smart TV, and two boardrooms that overlook wooded areas. The hotel provides meeting packages.

For pricing, visit jbdukehotel.com/meet.

A place to relax The Lobby Lounge serves drinks and small plates such as butterbean hummus with pita bread. “Come for a drink after work or mix and mingle with friends,” said Hilker, the general manager.

With the spring season coming, explore the JB Duke Hotel. Maybe I’ll see you on the outdoor terrace.

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4 DDukeuke’s Unsung Heroes EMS, a squad of Duke student volunteers, responds to 9-1-1 calls and provides basic life support for the Duke community and visitors.

In 2015, students saved a professor’s life.

8 Faces of Diversity How do University and Health System faculty and staff emphasize the value of diversity? Working@Duke sought out employees to highlight inclusion efforts.

10 Prepare an Expert Presentation

“Essential Presentation Skills” is one of 250 work skills and leadership courses offered by Duke’s Learning & Organization Development throughout the year.

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Policing at Duke Focuses on Community Take a Walk with a Duke Doctor A Lifeline for Caregivers Hurricanes Discount Creates Memories

Contact us Editor/Communications Director: Leanora Minai (919) 681-4533 leanora.minai@duke.edu Assistant Vice President: Paul S. Grantham (919) 681-4534 paul.grantham@duke.edu

Graphic Design & Layout: Paul Figuerado (919) 684-2107 paul.figuerado@duke.edu Writer/Videographer: April Dudash (919) 684-4639 april.dudash@duke.edu Photography: Duke University Photography and April Dudash of Communication Services.

Working@Duke is published every other month by Duke’s Office of Communication Services. We invite your feedback and story ideas. Send email to working@duke.edu or call (919) 681-4533.

Visit Working@Duke daily on Duke Today: working.duke.edu

2014 Gold, 2015, 2013, Silver, 2016, 2009, 2007 Bronze, Print Internal Audience Publications and 2012, 2011, 2009, 2008, 2007 Gold Medal, Internal Periodical Staff Writing

Cover photo: As part of their Duke EMS duties, Duke students volunteer at men’s basketball games in Cameron Indoor Stadium.

BRIEFLY Nominate a Colleague for a Presidential Award Do you know a colleague who has completed a formidable task for Duke or exhibited a high level of service, trustworthiness and respect?

Nominations are open for the Presidential Awards, which recognize staff and faculty who have made distinctive contributions to Duke University and Duke University Health System in 2016. The deadline is 5 p.m. Feb. 10.

Lakeshia “Kiwi” Whitted, a staff specialist for the School of Medicine Office of Curricular Affairs, received a Presidential Award last year for the way she supports colleagues and handles lab requests and policies, to include ordering brains and pig hearts for students to study.

“The Presidential Awards does a lot to show that Duke appreciates you for who you are and they value you for who you are,” Whitted said.

“That’s what touched me the most, that they valued me for just being me.”

One Presidential Award and up to five Meritorious Service Awards will be selected from each of the following job categories: Clerical/Office Support, Clinical/Professional, Service/Maintenance, Managerial, and Executive Leadership.

President Richard H. Brodhead will recognize award winners at a luncheon in April. Presidential Award recipients receive a Presidential Medallion and $1,000 check. Meritorious Service Award recipients receive a $100 check.

Find nomination information and eligibility criteria at hr.duke.edu/presidential.

Get help with tax preparation Duke Law School volunteers are helping employees and Durham community members file federal and state taxes for free.

Employees and members of the public with a household income at or below $54,000 can schedule an appointment with a Law School volunteer to prepare federal and state income taxes. Appointments are offered through April 6 in the Duke Law School Blue Lounge and Duke Credit Union. A drop-off service is also available.

The student organization, Duke Law VITA, has offered the service for more than 30 years, said Kim Burrucker, director of public interest and pro bono for the Duke Law School. Last tax season, the organization completed about 380 returns and netted about $441,000 in federal and state refunds.

“Many of our clients are Duke clients and return to us year after year,” Burrucker said. “They’re comfortable with us and know that we know what we’re doing.”

Participants must bring their tax documents to the appointment.

Find the schedule at sites.duke.edu/dukelawvita/sites.

Reach fitness goals with Run/Walk Club Duke’s Run/Walk Club returns March 13 for social walkers, beginning joggers and marathon trainees.

Run/Walk Club is a free, 12-week program for Duke staff and faculty at all fitness levels. Sessions are on West and East campuses as well as Duke Raleigh Hospital. Employees who cannot make in-person gatherings can track their individual workouts online and receive credit for participating.

“New Year’s is typically a time when people assess their health goals, but those goals can go stale by March,” said Katie MacEachern, program manager with LIVE FOR LIFE, Duke’s employee wellness program. “Spring is your breath of fresh air, a time to begin enjoying the outdoors again and regain momentum with a group that has the same goals you do.”

The spring Run/Walk Club runs through May 31 and offers free yoga sessions and educational workshops.

Enroll at hr.duke.edu/wellness/runwalk-club or call LIVE FOR LIFE at (919) 684-3136, option 1.

Learn tech tips during lunch Bring a brown bag lunch and hear from technology experts about tools and tips that can simplify a workday.

Learn IT @ Lunch, a free series of seven workshops organized by the Duke’s Office of Information Technology, is offering new spring lunchtime sessions.

Upcoming sessions include “DukeBox: The New User Experience” on Feb. 15 and “Managing Your Online Presence” on March 22.

“Learn IT @ Lunch is a nice way to make connections around campus,” said Christine Vucinich, Duke OIT’s technical education and outreach coordinator. “I can’t tell you how many presentations I’ve been to where people have questions, are trying something out in their area, are making connections with people interested in these topics, or are learning something new.”

Find the schedule at sites.duke.edu/training/learn-it-lunch.

Staff, faculty honored for social engagement and change Duke community members will be recognized in February for work in furthering social justice and diversity at Duke and beyond.

The Samuel DuBois Cook Society Awards are named after Samuel DuBois Cook, who was appointed to the Duke University faculty in 1966.

He was the first African-American professor to hold a regular faculty appointment at a predominantly white Southern college or university.

The awards celebrate faculty, staff, administrators and students whose work reflects Cook’s life objectives – social justice, mentoring, the university’s relationship to the black community, and improving relations among people of all backgrounds.

Samuel DuBois Cook

This year’s recipients are:  E dward Gomes, senior associate dean, Trinity Technology Services  Leonidas Nelson, housekeeper, Perkins Library  Henry Washington Jr., undergraduate student  Juan Ramirez Jr., graduate student David Malone, professor of the practice in the Duke Program in Education, and Wahneema Lubiano, associate professor in Duke African & African American Studies, will each receive the Samuel DuBois Cook Society Raymond Gavins Distinguished Faculty Award. Duke President Richard H. Brodhead will receive the society’s 2017 Distinguished Service Award.

Learn more about the society at web.duke.edu/cooksociety.

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Duke’s Unsung Heroes

Students respond to 9-1-1 calls for Duke EMS

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uring a Marketing Club meeting with Duke students in late 2015, George Grody, the club’s adviser and a markets and management professor, turned white and unresponsive in Perkins Library.

“Does anyone know CPR?” a student in the library shouted.

Three students studying nearby ran to Grody, who was leaning back in a chair, and moved him to the floor. Two students took turns pushing on his chest, administering compressions, while two others ran for an automated external defibrillator.

When the students reunited at the scene in the library classroom, each one had a role: one pushed on Grody’s chest, another squeezed a bag valve mask to get air in and out of his lungs, another inserted a temporary tube down his throat to help him breathe, and another attached automated external defibrillator pads to Grody’s chest.

Three shocks from the automated external defibrillator brought Grody back to life.

Later in the hospital, Grody learned he had a heart attack and that Duke students helped save him.

“I retired to come back and teach and be with students and help them,” said Grody, 58. “So when I needed help, they returned the favor.”

The students were part of Duke University Emergency Medical Services, known as Duke EMS, a 30-member squad of Duke student volunteers who respond to 9-1-1 calls and provide basic life support for the Duke community and visitors.

Established in 1994, Duke EMS responded to nearly 600 emergency calls on campus last year, arriving at most scenes within 4.5 minutes.

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Duke EMS student volunteers Callan Loflin and Ian Jaffe help a guest who fell at a Duke men’s basketball game in Cameron Indoor Stadium in late 2016.

Nearly 30 Duke student volunteers pose for a Duke EMS squad photo in 2016.

Kyle Cavanaugh, vice president for administration, said that over the past several years, Duke has provided increased budgetary support for the Duke EMS program, including for the purchase of a new vehicle.

“Overall, the services provided

by Duke EMS are an integral part of keeping the campus safe,” Cavanaugh said.

Most students on the Duke EMS squad are pre-med and manage classes and social lives with on-call shifts that take them to emergency calls ranging from chest pains to seizures across the university and medical campuses.

They also provide first responder services at special events such as basketball games and train hundreds of students and employees in CPR. “One of the biggest benefits Duke professor George Grody, center, stands with Duke EMS student of Duke EMS is just the concept volunteers who helped save his life in of helping your own,” said Dr. Perkins Library in 2015. From left to Susan Schreffler, Duke’s medical right are Kirsten Bonawitz, Ritika Patil and Kevin Labagnara. director of prehospital medicine and Durham County EMS’ medical director who helps oversee Duke EMS. “A good portion of the students want to do it because they want to help the community. They want to feel a part of the school and a part of the university in a way that these kinds of organizations promote. It gives them a sense of school pride.”

On call at home base

Duke EMS Calls for Service 60

Injuries From a Fall Nausea/Vomiting

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Fainting/Near Fainting

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Unknown

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Altered Mental Status Chest Pain

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Other Medical

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Other Trauma

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Intoxication

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Athletic Trauma

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Respiratory Difficulty

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Seizure

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Allergic Reaction

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Sick Call Abdominal Pain

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Motor Vehicle Accident with Personal Injury

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Cardiac Other

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Unconscious Person

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Behavioral/Psychiatric Diabetic Problem

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Wellness Check

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Cardiac Arrest

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Stroke

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Duke EMS responded to a variety of calls on the university and medical campuses in 2016.

Michael Mayer, a Duke senior, is juggling 13 medical school interviews, class assignments and intramural soccer with two Duke EMS shifts per week.

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to the tone,” said Duke senior and Duke EMS Director Kevin Labagnara. “I’ll get kind of amped up when I hear it.”

For Labagnara, a love of emergency medicine began before he arrived at Duke. Labagnara took a Basic Life Support class in New Jersey when he was 16, and later served on his hometown ambulance and rescue squad. He joined Duke EMS during the fall of his first year at Duke to gain more experience with patients.

“It’s great medical experience, and it’s also very satisfying just doing this job, knowing you’re one of the few people out there who gets to see the patient first, sometimes even in their home or in their dorm room,” he said. “You’re the first person who can help. I think that’s really cool.”

Duke EMS student volunteers Michael Mayer, left, and Kevin Labagnara, right, work on assignments and wait for emergency calls at the Duke EMS home base, a two-bedroom Central Campus apartment.

At the Duke EMS home base, a two-bedroom Central Campus apartment, he types potential interview questions on a laptop and rehearses responses while listening for EMS service calls. His service with Duke EMS provides training and experience – a competitive edge for medical school.

“I’ve seen over 50 patients in my various calls. You take vital signs, take a medical history and you communicate with other medical professionals,” said Mayer, who hopes to get into Northwestern University or University of Chicago. “All those experiences are clinical experiences, and that’s what medical schools look for.”

Duke EMS students spend much of their on-call shift, which ranges from 1.5 to 14 hours in one day, at home base. Closets store pressed Duke EMS uniforms, boxes of exam gloves and various supplies in plastic organizer bins. Students take naps on the couch, study for a biochemistry exam or watch “House of Cards” on Netflix. During holidays, they carve pumpkins or build a snowman in the parking lot.

The squad’s “Quick Response Vehicle,” a Ford Escape, is parked

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outside the apartment, at the ready, for when the emergency radio sounds: loud beeps, followed by a basic patient description, symptoms and location.

“I’m nearing my fifth or sixth year as an EMT, so I’ve kind of gotten used

Chest pains in Cameron

Across from Section 13 in Cameron Indoor Stadium, a black privacy screen surrounded a secluded first aid station.

Inside, Duke EMS volunteers Eli Medvescek and Willa Chen sat in plastic

Duke EMS student volunteer Eli Medvescek, center, records a guest’s information at a men’s basketball game in Cameron Indoor Stadium in November.

chairs as the Duke men’s basketball team pulled ahead against Augustana College.

A few Blue Devil fans popped their heads in and asked for earplugs or a Band-Aid. But at halftime, as the crowd flooded the halls and lined up for concessions, a woman slowly walked in, red-faced.

“I feel like I might pass out,” said the woman, her body swaying.

She had chest pains.

In an instant, Medvescek and Chen, accompanied by Duke’s medical director of event medicine, Dr. Joe Borawski, helped her to a chair. Duke EMS volunteers went through their checklist.

“The task is to rule things out,” said Medvescek, a Duke biomedical engineering senior. “It’s better to assume a number of things can be going wrong than to assume nothing’s wrong.”

Chen took the woman’s temperature and blood pressure, and Medvescek recorded her blood sugar levels and personal information on a clipboard.

They handed the woman baby aspirin as a Duke nurse, Life Flight first responders and Duke Athletics personnel gathered in the first aid station. They attached pads from an electrocardiograph machine to her chest and ankles. The woman’s heart rhythm appeared normal, but she was placed on a stretcher and wheeled to an ambulance and taken to Duke University Hospital, where she was kept overnight.

“The challenge is always keeping your antenna up for someone who’s really sick,” said Borawski, the medical director of event medicine. “In providing this service, Duke EMS students learn how to talk to people, how to take care of people, and what their strengths and weaknesses are.”

Training with heart

George Grody, the professor saved by Duke EMS, became the first university faculty adviser for Duke EMS two months after his cardiac arrest and emergency bypass surgery.

Duke EMS student volunteer Spencer Flynn, center of the circle, leads CPR training for Duke’s Swimming and Diving team in Taishoff Aquatics Pavilion.

Together, Grody and Duke EMS currently train Duke community members in compression-only CPR, or CPR without mouth-to-mouth resuscitation, by organizing large campus training events and small meetings with teams of student-athletes.

The goal, Grody said, is to train every Duke first-year class so that in four years, every student on campus will know CPR. “It’s a win-win for everybody,” he said. “It helps Duke EMS grow as an organization. It gets them better publicity on campus for everything they’re doing, because they’re sort of unsung heroes.”

On a recent Saturday morning, about 20 Duke Swimming and Diving teammates sat in a meeting room overlooking Taishoff pool. They were surrounded by flesh-colored manikin and automated external defibrillator training kits. A giant fan whirred, stirring around the odor of chlorine.

Learn more about Duke EMS at dukeems.org

At the start of the session, Grody addressed the team.

“Last year after a class, I had a cardiac arrest,” he told the group.

Grody said he didn’t have a pulse for seven to eight minutes. Without CPR, every minute that goes by during a cardiac arrest decreases the patient’s survival by 7 to 10 percent.

“So, the fact that I am here is a bit of a miracle,” said Grody, his voice cracking with emotion. “That’s what we’re here for, is to give you some training and to help you out if this ever comes up.”

The student-athletes learned how to properly administer compressions and automated external defibrillator shocks, among other live-saving measures.

At the end of the session, Grody, Duke EMS students and the Swimming and Diving team joined hands in the center of the room.

“One, two three…Swim Dive saves lives!” they shouted in unison. 

By April Dudash

working.duke.edu

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The Rev. Martin Luther King Jr. spoke at Duke in 1964, filling Page Auditorium and receiving a standing ovation. The overflow crowd listened outside. Courtesy of Duke University Archives. caption

Faces of Diversity M How employees move Duke’s commitment to inclusion forward

artin Luther King Jr. stepped to a lectern in Page Auditorium and addressed a crowd that overflowed onto the lawn and wooded area outside.

During that speech at Duke on Nov. 13, 1964, King spoke to a need for the forces of “goodwill” to unite communities to support laws that would benefit all people.

“The time is always right to do right,” King said.

Slightly more than four months later, the Civil Rights Act of 1964 was signed into law.

Four years later in 1968, Duke introduced an interdisciplinary course, “Women in American Society,” one of several steps that grew efforts to educate about gender. The class helped lead to 1983’s creation of a Women’s Studies academic program. That same year, the Mary Lou Williams Center for Black Culture was established.

Other historical moments are more recent, from the 1989 founding of the Women’s Center to last year’s celebration of African-American architect Julian Abele, who designed more than 30 buildings and spaces on West Campus. Together, these points in time offer an opportunity to reflect during Black History Month (February) and Women’s History Month (March) on what the milestones mean moving forward at Duke.

“Excellence, diversity and inclusion are inextricably linked,” said Provost Sally Kornbluth. “The best institutions of the future will be the ones that can attract and retain the full range of human talent, and for the best faculty, students and staff to see Duke as a destination, we must continue to foster an environment where everyone feels appreciated and valued.”

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Duke’s strategic plan calls for a focus on diverse hiring of employees and recruitment of students in the decade ahead.

How do faculty and staff emphasize the value of diversity?

Working@Duke sought out employees to highlight efforts.

Diversifying library collections

One of Kelly Wooten’s favorite books in Duke University Libraries’ collections, “Wrongly Bodied,” tells the story of Jake, who is transitioning to male in contemporary Denton, Texas, paralleled with the story of a black woman who escaped slavery disguised as a white man.

Wooten, the research services and collection Kelly Wooten development librarian for Duke’s Sallie Bingham Center for Women’s History & Culture, searches for materials to diversify Duke’s collections. Recently, she worked with other curators to acquire handmade zines and other materials documenting experiences of queer and trans people, people of color, and other underrepresented groups.

She also serves as co-chair of the Libraries’ Diversity, Equity and Inclusion Council, which works on policies and strategies to help strengthen the Libraries’ commitment to diversity.

“One thing that I do in all areas of my life is connect people with ideas and help people understand and have empathy for experiences that they may not be familiar with,” said Wooten, who has worked at Duke since 2006. “The Libraries is obviously a perfect place to share ideas.”

Diversifying STEM fields In advanced high school courses, throughout college and while studying for a Ph.D., Johnna Frierson was usually one of a few students of color in a room.

As a black woman with a doctorate in microbiology and immunology, who has published papers in scientific journals and worked in a lab studying viral brain disease, Frierson is an ally to underrepresented students and employees in Duke’s Pratt School of Engineering.

Frierson, who is Pratt’s first director of Johnna Frierson diversity and inclusion, has organized a boot camp for about 40 female students and students of color interested in engineering, among other events to assess how diversity can be engrained in Pratt’s culture.

She said her main goal is empowering students who may have been told that STEM (science, technology, engineering, and mathematics) “isn’t their thing.”

“Students from underrepresented backgrounds need to know that we see them for who they are and the talents that they have, not for the stereotypes that people may have of their particular demographic,” Frierson said.

Diversifying doctor’s offices Dr. Kevin Thomas meets patients who look a lot like him. Some are young, black men. They are facing health problems that can lead to sudden cardiac arrest and even death.

Thomas, 44, a physician and associate professor of medicine in Duke Cardiology – Electrophysiology, studies health disparities in relation to race and

ethnicity. He recently uncovered how black patients have a higher risk of experiencing sudden cardiac arrest but fewer opportunities to receive a defibrillator, which corrects the heart’s rhythm and saves lives. As a result, Thomas has helped create standardized videos that discuss sudden cardiac arrest risk factors and include patients talking about defibrillator experiences. The videos can be shown to patients considering the treatment.

Last fall, Thomas participated in “Black Men in White Coats,” an ongoing video series produced by DiverseMedicine, a national organization promoting diversity to inspire black students to consider medical careers. He is also the School of Medicine’s first assistant dean for underrepresented faculty development, working on ways to foster career development among diverse faculty members.

“Everybody has different life experiences, and bringing all that to the table allows you to take care of patients better, to be more relatable to patients, and can create new, fertile ground for research focusing on broad areas,” Thomas said.

Diversifying community resource centers Angel Collie is prepared for topics that may arise over coffee chats – family tension, lack of support, and religious and political divisiveness – because he has experienced them all.

Collie, assistant director for Duke’s Center for Sexual and Gender Diversity, came out as transgender when he Angel Collie was 14 in a rural North Carolina town. He faced bullying and pressure from his church until he moved away.

At 16, he started testosterone and transitioning to male.

He spent much of his time as an undergraduate transgender student at the University of North Carolina at Chapel Hill in the school’s LGBTQ+ center. At Duke, he leads training on LGBTQ+ issues and hosts center events. Above all, he wants to establish a safe, welcoming space for individuals.

“Maybe this is the first time they’ve ever reached out to someone and shared their experience,” said Collie, 31. “For some students, I’ve found that walking through these doors can be really difficult. … I very much want to create the spaces that I needed or had, that shaped who I am.” 

By April Dudash and Bryan Roth

Dr. Kevin Thomas

Find resources, including videos on building an inclusive work environment, at inclusive.duke.edu

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Knock a Presentation Out of the Park Six tips to be confident and well prepared in front of an audience

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very month, Karla Washington stands in front of students, managers or visiting colleagues from other hospitals and talks about proper ways to wash hands and don masks and shoe covers.

As a quality assurance technician for Duke Pharmacy Administration, she is the expert on pharmacy hand hygiene. But instead of exuding confidence during presentations, Washington said she feels like she wants to faint and worries about forgetting what to say.

“Standing up and presenting is not one of the things I like to do,” Washington said. “I know what I’m talking about, but I want to be able to convey that and be more relaxed and confident.”

To help calm her nerves, Washington enrolled in “Essential Presentation Skills,” one of 250 work skills and leadership courses

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offered by Duke’s Learning & Organization Development (L&OD) throughout the year. Joy Birmingham, L&OD’s assistant director of professional development, led Washington’s class in the fall and offered these tips on how to deliver a successful presentation:

Perfection is overrated Don’t memorize a presentation word for word.

Memorization can make a presentation less personable and places additional pressure on presenters. “Forget the first word and you can’t find the rest,” Birmingham said.

Audience behavior is out of your control Is someone checking a cell phone? Don’t let audience actions throw you off your game. Step in front of an audience knowing people engage with presentations differently. “Don’t read

Duke quality assurance technician Karla Washington presents about pharmacy hand hygiene to Duke’s Learning & Organization Development classmates.

somebody’s face and make meaning of it,” Birmingham said. “You can’t make those kinds of assumptions.”

Know the audience Look into audience demographics and attitudes as you create a presentation.

What do people want to learn and how much do they know about the topic? Send participants an online survey or call them for content or focus areas. “You don’t want to target your audience as knowing nothing, because what if they do?” Birmingham said.

What’s the purpose?

Determine if a presentation is meant to inform, demonstrate, excite or persuade. “There is no reason to do a presentation unless you want people to do something differently,” Birmingham said.

“We want to present a call to action of some sort.”

Don’t stand still Use movement to capture attention, not distract. Walk around a room but make sure to plant your feet from time to time. Make eye contact for a few seconds with individuals.

“Words are words, but your body is actually conveying what’s in your mind,” Birmingham said.

Involve the audience Use visual aids such as interesting photos and be conversational instead of reading from slides or handouts. “You are the center of your presentation,” Birmingham said. “The visual aids are only to support what you’ve already said.” 

By April Dudash

Take the Class Duke’s “Essential Presentation Skills” course will be offered Feb. 16 and 23 and again in April. Enroll online: hr.duke.edu/training/ course-offerings.

Policing at Duke Focuses on Community

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Addition of new officers boosts one-on-one interactions

Duke Police Lt. Cindi Wood talks with first-year student Ashwin Mahendra in the West Union.

ach workday, Lt. Cindi Wood puts on a uniform, an identifiable marker of her role as a Duke University Police Department officer.

The uniform also acts as an icebreaker as she crisscrosses Duke’s East and West campuses on foot, stopping to chat with faculty, staff, students and visitors. Her walking path is a two-way street: the talks provide her a chance to share how she and her colleagues work to make Duke safer.

“Interacting with people makes us feel like more than a police officer,” said Wood, who’s worked at Duke for seven years. “It allows us the chance to be a supporter, mentor and friend.”

During an average day, Wood logs 15,000 steps on patrol. On a visit to West Campus this fall, her path took her from outside Duke University Chapel through the West Union, where she stopped to talk to first-year student Ashwin Mahendra, hearing about his initial impression of college life and what it’s like being at a Duke football game. Inside Perkins Library, Wood met senior Monica Vercillo and shared with her the importance of not leaving valuables unattended.

These interactions are more commonplace for the police department, which hired eight additional sworn officers this past fall. With 15,000 students and nearly 37,000 faculty and staff across the university and health system, Duke is the size of a small city. By adding new staff, Duke sees an

opportunity to strengthen relationships with more people and enhance safety across campus.

“The best way to build trust and community is through interactions with the people we serve,” said John Dailey, chief of police. “It’s really important for us that our staff isn’t simply responding to calls, but out interacting, understanding the concerns of the community.”

Hiring officers is a lengthy process, taking about a year from application to an officer patrolling campus. Over the year, potential hires go through background checks, psychological evaluations, state-mandated training, as well as a separate process established by Duke to have a third-party organization test emotional intelligence through written and interactive tests.

“It’s really important to us that we hire people who are empathetic, show social responsibility and are interested in serving something larger than themselves,” Dailey said. “Those are pivotal skills to be successful as a police officer on a college campus.”

Dailey said that at Duke, 50 percent of sworn officers identify as a minority and 30 percent are female, both above national averages for local police departments tracked by the Bureau of Justice Statistics and FBI. “Our work is about service to others,” Dailey said. “Hiring a range of people who want to make an impact makes us a better department.” 

Get safety tips and learn more about Duke Police at police.duke.edu

By Bryan Roth

working.duke.edu

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Take a Walk with a

Doctor Program connects Duke and Durham with Duke Health professionals

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Dr. Preyanka Makadia, center, leads a group of Duke employees during “Walk with a Doc” on campus.

wo-by-two, a group of six walkers briskly paced the sidewalk along Trent Drive, heading toward Sarah P. Duke Gardens.

Each pair chatted about families, jobs and hobbies until eventually talk turned to medicine and the whole group shared experiences about what recently brought them to a doctor’s office. Some hypotheticals on the future of patient care were mentioned, like whether video chats could replace inperson doctor-patient interaction.

The conversations were part of “Walk with a Doc,” a free monthly event hosted by the Duke Family Medicine Center.

At 5:30 p.m. on the second Tuesday of each month, rain or shine, Duke and Durham community members are invited to join Duke healthcare providers who lead an organized walk of just over a mile through West Campus.

In the fall and winter, walkers typically remain on the cleared sidewalks of the University and Health System. During warmer months, the path winds through Duke Gardens. No matter the route, each session presents an opportunity to chat with health professionals through exercise.

“It’s a great way for people to get to know us outside of the clinical setting,” said Dr. Preyanka Makadia, a resident physician at the Department of Community and Family Medicine and leader of the program. “It prioritizes healthy habits not just for our patients, but for ourselves, too.”

The program is part of a national “Walk with a Doc” program originally started in 2005 in Ohio. There are now about 300 healthcare locations across the country that hold regular walks to connect healthcare providers with those they care for in a more casual way. Duke’s program started in 2014 after Dr. Jonathan Bonnet came to Duke from Ohio, where he took part in some original events.

Dr. Donna Tuccero has participated in the walks since their inception and this fall, the get-togethers helped her get back into shape after breaking her ankle. Tuccero, associate program director for the Duke Family Medicine Residency, said she enjoys the opportunity to literally “walk the walk” she suggests patients follow to stay in shape.

“What better way to improve the health of the community than offering a safe place to walk and a way to learn more about being healthy?” Tuccero said. “Plus, it’s always nice to meet people outside the office.”

Among those participants has been Keith Bailey, a Durham resident who receives his primary care at Duke. He’s joined the “Walk with a Doc” gatherings since April, when he spotted a flier in a Duke Clinic waiting room.

“There’s definitely an attraction of being outside and seeing Duke and Duke Gardens,” Bailey said. “It’s also nice to be sociable with Duke doctors while you get some fresh air.” 

Take a Walk At 5:30 p.m. on the second Tuesday of every month, walkers meet at the Marshall Pickens Building. Learn more at bit.ly/walkwithadoc_feb 12

WORKING@DUKE

By Bryan Roth

A Lifeline for

Caregivers

F

Get help caring for aging relatives through Duke’s Family Support Program

or Tsitsi theoretically about elder Jaji’s father, care issues in general,” remembering Gwyther said. “They have dates, names a specific question or issue and historical that has come up that they events was have trouble figuring out.” easy as a In addition to consults, professor and news junkie. the program provides But four years ago, monthly support groups while Jaji visited her parents for caregivers and family in Florida, she noticed her members to discuss issues 73-year-old father, Lazarus, and provide advice relating was forgetting names of to aging and memory loss.

Tsitsi Jaji, left, with her parents, Gail and Lazarus Jaji. relatives while working Participation is free, and no on a family tree project. Her father saw a neurologist RSVP is necessary. and was diagnosed with cognitive impairment and Jaji has attended the “Daughters Concerned prescribed medications to treat dementia symptoms. for Aging Relatives” group, where she talks with Jaji decided to move her parents to Durham to be participants about caregiving experiences and doctor closer to her, but she didn’t know where to start. recommendations. She has brought her parents, who A Duke associate professor of English, Jaji turned moved to Durham in October, to a support group for to the Duke Family Support Program for help. The families navigating memory disorders. program offers confidential elder care consultations at With guidance from the Family Support Program, no charge for employees with questions about family Jaji felt more confident moving her parents while caregiving, memory disorders and elder care decisionhelping them grow their social circle and maintain making. their independence in an apartment near her home.

“It’s a lifeline,” Jaji said. “I was able to talk with “The support group was a chance for us to be someone who recognizes you're not a terrible daughter reminded that memory loss is not an aberration, for not knowing these answers, and they say, ‘Great, that a lot of people are going through a related set here are some places to start.’ The program is good at of challenges,” Jaji said. “When everything feels like normalizing needing help.” it’s sort of falling apart, it’s really great to be around Family Support Program staff members, who people who are just generally glad to see you or are just conduct about 175 annual consults with employees, interested in what you have to say.”  offer hour-long consultations by phone or in person.

By April Dudash Lisa Gwyther, the Duke Family Support Program’s director, said common questions involve moving an aging relative, memory loss, and family conflicts about decisions.

Receive an Elder Care Consult “People don’t look for information until they’re Contact the Duke Family Support Program by really in a crisis, and I think what distinguishes our emailing DukeFamilySupport@duke.edu or calling (800) service is that these people are not just thinking 646-2028. Learn more at dukefamilysupport.org.

working.duke.edu

13

PERQS EMPLOYEE DISCOUNTS

Hurricanes

Discount Creates Family Memories Specially priced tickets available to ice hockey games

U

Kearston Ingraham took this photo of herself and her son, Tyler, at a Carolina Hurricanes game a few years ago.

Kirti Loper snapped this photo of her children, Lilly, Ari and Indi at a Carolina Hurricanes game.

ntil February 2015, 10-year-old Tyler Ingraham didn’t know about Star Wars, but when his mom took him to the Carolina Hurricanes’ Star Wars Night at PNC Arena, his reaction was out of this world.

“I can’t even remember if the Hurricanes won the game,” Tyler said.

“All I remember is it was epic and awesome to hang out with my family.”

The Hurricanes did win the game – they beat the San Jose Sharks 5-2 – but for both mother and son, the experience was about more than how the team performed. Kearston Ingraham, a patient navigation coordinator with the Office of Health Equity and Disparities, used a Duke employee discount to purchase tickets to the game.

“I like to be creative in how we spend our quality time together,” Ingraham said. “It’s so easy to get busy with our own schedules, it’s crucially important that I find activities for us to share and have a good time.”

Growing up in Pittsburgh watching the NHL’s Penguins play means Ingraham’s enjoyment of hockey is now something she’s passing to Tyler. In recent years, she saves on games through PERQS, Duke’s employee discount program. Throughout the hockey season, the Hurricanes offer discounts of up to 45 percent off tickets, ranging in price



from $25 for “Terrace Value” seats to $65 for “Lower Level South” seats close to the action. Reduced ticket prices and order information are at hr.duke.edu/ hurricanesdiscount.

The Hurricanes offer the following games at a discount for faculty and staff through April:  Feb. 17 vs. Colorado

 March 3 vs. Arizona  April 8 vs. St. Louis

Among employees taking advantage of the discount is likely to be Kirti Loper, who also attended last year’s Star Wars Night with her family of five.

She tries to organize a family trip to a Hurricanes game once or twice a year, which is made easier because she saves on every ticket. At last year’s game, Loper said her family was excited to come away with special Hurricanes-Star Wars themed T-shirts.

“It’s nice to have something like Duke’s PERQS that gives us the opportunity to enjoy a fun family event,” said Loper, a strategic service associate in Patient Revenue Management Organization. “It shows that Duke is an organization that cares about my family and wants to help me take advantage of activities outside the workplace.” 

Surprise Your Valentine

By Bryan Roth

Carolina Hurricanes tickets may be a fun Valentine’s Day present for a loved one, but employee discounts can be used for a variety of items and experiences, from apparel to auto care and restaurants. Find a perfect gift at hr.duke.edu/discounts 14

WORKING@DUKE

SUSTAINABLE DUKE YOUR SOURCE FOR GREEN NEWS AT DUKE

Events Get ‘Green’ Treatment

L

Duke offers sustainable certification for one-time gatherings

ooking to add a new twist to your office or department’s next get-together? Try a sustainability theme.

Across campus, Duke community members are rethinking the source of food, dining utensils, travel and even invitations in an effort to earn a Green Event Certification.

The designation is one of several Sustainable Duke recognitions that encourage faculty, staff and students to go “green” in their behaviors.

Since 2011, Duke has recognized sustainable classrooms, residence halls, labs and offices that cut water and energy use, save paper, and educate the community on Duke’s goal of going carbon neutral by 2024. Green Event Certification has brought that same effort to staff meetings, speaking engagements and 5K races. In the past five years, 75 campus events, including the annual Taste of Duke picnic, have Duke Recreation and Physical Education earned a Green Event received the certification, with 16 of Certification for its annual holiday staff party. those in 2016.

Earning a certification starts by “Events that encourage submitting an online checklist at faculty, staff and students to act and sustainability.duke.edu/greenevent live sustainably can make that thought at least two weeks prior to the event. process a regular part of day-to-day life The list includes tips to be implemented on campus,” said Becky Hoeffler, program before, during and after an event, coordinator for Sustainable Duke. “These including scheduling gatherings in a kinds of initiatives can resonate with room with energy efficient lights and people who may not be familiar with electronics, using local, sustainable caterers, Duke’s overall goals and initiatives.” encouraging use of public transportation, and using recyclable materials.

Create a sustainable event at sustainability.duke.edu/greenevent

Once approved, certified events receive a Green Event Certification logo, which organizers can use freely on event materials to promote their green efforts. Event organizers can also request a “Duke Green Event” banner to display during the gathering.

In December, Duke Recreation and Physical Education hosted Duke’s 75th certified “green” event for its annual holiday lunch, attended by just over 100 staff members. It was the department’s third certified gathering, featuring food by local barbecue restaurant The Pit with compostable plates and utensils and electronic invitations with Duke bus schedules to encourage public transportation to Scharf Hall on West Campus.

“If sustainability is important to the university, it’s important to us,” said Meghan Weiseman, assistant director of recreation facilities who organized the event. “We’ve converted all our offices to be green certified, so the natural next step was to have our events be green, too.”

Weiseman said planning for sustainability is part of every biweekly staff meeting, whether it’s related to maintenance at the Wilson or Brodie recreation centers or catering and recycling options.

“It’s not a lot of extra work to do something good for Duke and the environment,” she said. 

By Bryan Roth

working.duke.edu

15

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