June/July, 2014 Working@Duke by Working Duke

75 Years of Duke Gardens

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Parking Permit Renewal

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Rent a Picnic Shelter

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WORKING@DUKE  NEWS YOU CAN USE  June/July 2014

Identity Cris Identity Crisis Keeping personal data at Duke safe in the digital age

Editor’s Note Leanora Minai

A Chance to Unwind

t’s summer, a popular time for vacation. I’m taking time off work to visit Croatia. It’s my first big vacation in nearly three years. I’ve had short getaways to visit family and friends, but I’ve been remiss about following through on a personal promise to stamp my passport once a year. My excuse is life got in the way. A house sale in Raleigh, a home purchase in Durham and then a renovation. It was exciting and rewarding but stressful, too, and I didn’t take enough time to replenish. And I wasn’t alone. According to a recent survey by Harris Poll on behalf of Glassdoor, the average American employee reported using only half of his or her eligible time off in the past 12 months, and 61 percent of those who have taken vacation or paid time off worked at least some while on vacation. Duke offers a valuable benefit that provides the accrual of three or four weeks of paid vacation each year, depending on years of service and service level. I talked with Barbara Eldredge, a Duke Personal Assistance Service counselor, for insights on making time for vacation. She’s written a website post, “Making Your Vacation Count,” in which she suggests planning longer vacations and “having at least one two-week vacation in a year, so your mind can have a chance to really unwind.” “It helps you get perspective,” she said. Meaningful vacations prevent burnout and provide more time to connect with family or friends and think about life and work goals, Eldredge said. A vacation means something different for everyone. You may want to relax on a beach, volunteer to help build a school abroad, or learn how to cook. I chose Croatia for its scenery, culture, history and Mediterranean climate. I’ll hike by lakes and through forests, paddle a few rivers with rapids and bike the countryside. I’m somewhat risk averse – the kind of person who opts for the helmet while snow tubing, so this will be good for me. The important thing is to take breaks to rejuvenate, as Eldredge implores us all to do. In this issue, you’ll find ideas to help you do just that, from volunteering at Duke Campus Farm to renting a picnic shelter in Duke Forest. “When we stretch ourselves to do new experiences, something more challenging,” Eldredge said, “it gives us more confidence in general and that can carry over to work.”

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Contents Cover: Identity Crisis

4 8 10

Five Duke employees’ direct deposit pay got rerouted in a sophisticated phishing attack late last year. Learn how to keep your data safe as email scams continue to grow.

75 Years of Growth

Sarah P. Duke Gardens started as a simple flower garden and has blossomed into 55 acres, including five distinct gardens that draw about 300,000 visitors each year.

P arking Permit Renewal Begins

eginning in August, rates B for parking permits will increase from $1 to $17.50 per month, depending on permit type.

11  Employee fans boost Duke Football 12  Rent a picnic shelter in Duke Forest 14  Get creative at Durham Arts Council 15  Growing a green thumb at Duke Campus Farm Cover Image: Khristen Dial, assistant director of external affairs for Duke Athletics, received an email last summer that appeared to be from Duke. She clicked a link and launched a computer virus. Illustration by Paul Figuerado. 2012, 2011, 2009, 2008, 2007 Gold Medal, Internal Periodical Staff Writing and 2013 Silver; 2009, 2007 Bronze, Print Internal Audience Publications

This paper consists of 30% recycled postconsumer fiber. Please recycle after reading.

Briefly

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Kick back during ‘Music in the Gardens’ series

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Restoration of Duke Chapel to begin in 2015 Duke Chapel will close to the public on May 11, 2015, as part of a restoration project that includes rehabilitating the ceiling and replacing the Chapel’s original roof, which is covered with sheets of leadcoated copper. The roughly yearlong work will also allow crews the chance to restore several stained-glass windows and woodwork, including the pews, and clean the Chapel’s floor and walls. The Chapel will reopen in the spring of 2016. The Chapel has had few major repairs since it was completed in 1932, but materials used 80 years ago in the original construction are now in need of replacement to preserve and maintain its beauty and use for future generations. The work is part of Duke’s overall effort to restore the historic founding-era campus buildings, including Perkins Library, West Union and Baldwin Auditorium. “There is never a good time to close Duke’s most iconic building, but we’re acting now to maintain and preserve the Chapel as one of the last great examples of neoGothic architecture on a collegiate campus,” said Tallman Trask III, Duke’s executive vice president. The Duke Chapel will be closed for weddings and other events during restoration work. Additional information about Chapel-related events will be made available closer to the start of restoration. For more information, contact the Duke Chapel at (919) 681-9488.

Grab some lawn chairs, blankets and a picnic basket. Duke Performances’ “Music in the Gardens” series is back for its fourth year with concerts in June and July. The outdoor series is a collaboration between Duke Performances and Sarah P. Duke Gardens. This summer, Duke Performances partners with Merge Records in celebration of the Durham music label’s 25th anniversary, adding concerts in Baldwin Auditorium to the mix. Artists such as psychedelic soul band King Khan and The Shrines and indie rock duo The Rosebuds will play among the flora and fauna of Duke Gardens. “Even though we’ve had up to 1,000 people, it never feels too big,” said Jan Little, director of education and public programs for Duke Gardens. “It always feels like just the right size. I see people greeting each other across the lawn. It’s like a concert in your backyard.” Tickets for outdoor concerts are $10 for Duke employees; concerts in Baldwin Auditorium are $35. For the schedule and tickets, visit dukeperformances.duke.edu

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Central Campus Pool offers new outdoor programs

Get prepared: Hurricane season is here

Duke Recreation and Physical Education is offering swim lessons, lifeguard training and leisure-swim activities at Central Campus Pool. The outdoor facility on Yearby Avenue is now open to students, staff, faculty and their family members as long as they have a DukeCard ID. They do not have to be a recreation center member to use the pool but will need to sign a waiver to use the facility. Some of the aquatic programs, such as swim lessons, will require a small fee. “It’s always great when we can make some additions to what we’re doing and to add value to what we do, too,” said Felicia Tittle, executive director of Duke Recreation and Physical Education. “This is our first outdoor pool here through Duke Recreation.” Duke students, employees and their families also have access to two charcoal grills and picnic tables, and there are two to three lifeguards on duty at all times when the pool is open. For more information about the Central Campus Pool, including hours, visit recreation.duke.edu.

Duke emergency officials will monitor the potential for major storms this hurricane season, which runs June 1 to November 30. Forecasters predict that eight to 11 named storms will form this year in the Atlantic, though the overall season is expected to be quiet. “Faculty and staff should review Duke’s severe weather policy so they know what to do in the event of a hurricane or other emergency,” said Kyle Cavanaugh, Duke’s vice president of administration. “They should also know their work category, which determines if they need to report to work or stay home during severe weather.” Essential service employees are required to report to or remain at work; reserve service will be assigned at the time of the event; and delayed service employees do not report to or remain at work. More information is at emergency.duke.edu.

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Discount to American Dance Festival View one-of-a-kind works and premieres at the 81st season of the American Dance Festival, a summer cultural tradition at Duke, from June 12 to July 26. The international festival brings dance companies from Israel, South Africa, France, Ireland and more. Twenty-four companies and choreographers will give 49 performances that preserve modern dance heritage and present new works. Duke employees with a valid DukeCard ID receive a 20 percent discount on tickets. The performance and summer camp calendar is at americandancefestival.org.

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Cover Story

Identity Crisis Keeping personal data at Duke safe in the digital age

he email looked like many of the several hundred messages that arrive in Hayden Bosworth’s Duke inbox on any given day. When he clicked on the link to “confirm your login details” for his NetID, the website he arrived at – like the email – looked legitimate. “Everything looked like it was from Duke,” said Bosworth, a professor of medicine, psychiatry and nursing who has worked at Duke since 1997. He didn’t think anything of entering his Duke NetID and password that November day last year. Two months later, he’d just returned to campus after spending the winter holidays in Florida with his family when he got a call from Duke Financial Services asking if he had changed the bank account where his paycheck was deposited. He had not, but someone else had. Bosworth’s December paycheck had been rerouted to an unauthorized account in an Internet phishing scam that targeted many universities late last year. Hayden Bosworth, professor of medicine, psychiatry and nursing at Duke, was among five staff and faculty members whose direct deposit pay was rerouted in a phishing attack.

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These attacks will only continue. Attackers are interested in gaining account information to get to financial accounts or access to data you may have.’ ” —R ichard Biever, chief information security officer, Duke University

Duke officials soon learned that in addition to Bosworth, four other Duke employees’ direct deposit pay had been redirected after the employees entered their NetID and password into a fake website that was made to look like Duke’s standard login page. Since the attack, Duke has worked with those affected and with external agencies to implement new security features to protect personal data, including payroll transactions on the Duke@Work self-service website. But as phishing attacks grow increasingly common and sophisticated, IT security experts warn that everyone at Duke should take individual action to prevent data breaches. Keeping your data private is vital considering the increase in email attacks. Of 181 million emails sent to Duke users last August, less than 10 percent were legitimate; 3 percent were spam and 87 percent were viruses, phishing and malware. That’s more than 156 million malicious messages during the month. Most of these emails were intercepted by Duke’s IT security systems before ever reaching the user, but identifying these messages is a constant challenge. “These attacks will only continue,” said Richard Biever, the university’s chief information security officer. “Attackers are interested in gaining account information to get to financial accounts or access to data you may have. Never send your password or sensitive information in response to an email, and always check the website that asks you for your login credentials. Duke will never request your NetID password or other authentication information by email or phone.” None of Duke’s information security systems have been directly hacked through the phishing incidents, and the employees got their pay replaced. But since the direct deposit incident, Duke now recommends that all faculty and staff enroll in and use multi-factor authentication, which provides an additional layer of security when logging in or performing transactions online. “If you choose not to use this security tool and submit your network identification and password as the result of a phishing attack, Duke cannot guarantee the replacement of any funds that may be lost as a result,” Tallman Trask III, executive vice president, wrote in an email to all employees in March.

Working together in a crisis Earlier this year, Duke Corporate Payroll Services served on the front lines of the direct deposit response, helping the employees whose pay was stolen. Anne L. Comilloni, director of operations for Duke Corporate Payroll Services, and a colleague in her office worked until 11 p.m. that January night, calling Duke staff and faculty whose accounts showed direct deposit changes to banks her staff didn’t recognize. Comilloni was part of the team that implemented new security measures to protect Duke users. “Hackers targeted the School of Medicine, where many of our folks are so busy with patient care, they’re not noticing the details when doing their emails,” she said. “And the rerouting of direct deposits came at the worst time, at the holidays when a lot of people were away and not looking at their bank accounts.” Dan Blazer II, an endowed professor of psychiatry at Duke, was among the employees Comilloni’s team called to help after his pay was rerouted.

Anne L. Comilloni, left, director of operations for Duke Corporate Payroll Services, and Robin Miller, right, assistant vice president for disbursement services, helped Dan Blazer II, center, an endowed professor of psychiatry at Duke, after his direct deposit pay was rerouted.

“In my 40 years at Duke, the check was always deposited in the same bank,” Blazer said. “Realizing that this happened means it could happen again. It definitely makes me more cautious about what I do.” After the theft, Blazer signed up to use the multi-factor service with his office phone, where he now receives an auto-generated call every time he logs in to the Duke@Work self-service website. When logging in with multi-factor, a user is required to enter a password and also authenticate using a second factor, typically a phone or hardware token that generates a random passcode. “It’s worked without a problem, and I’m so happy they’re doing it,” Blazer said. “It’s a scary time, when you think about how >> continued on page 6

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sophisticated the phishing attempts are becoming. Staying a step ahead is no easy task. I appreciate Duke changing the system.” More than 5,000 Duke faculty and staff have enrolled in the multi-factor service to date.

Higher education a target Criminals can glean whatever information is publicly available online to tailor phishing attacks to individual victims, said Thomas Hyslip, a Raleigh-based U.S. Department of Defense agent who manages the cybercrime unit. Universities face an even tougher challenge in securing their systems because of the open intellectual environment valued in academia. “Historically, the Internet was designed to be wide open so researchers could share information easily,” Hyslip said. “In a university setting, academics want to be able to collaborate with others in the field. But on the Internet now, every criminal organization is trying to steal information, and you just don’t know who you’re talking to. Do you share your pin number for your ATM card? That’s what you’re doing when you give out your password.” Higher education is likely to become an even bigger target, Hyslip said. “Universities are where much of the cutting-edge technologies are being developed,” he said. “Government and other industries like banking are locking down, and as they do, criminals will go to the low-hanging fruit and easiest targets. I would predict higher ed will see a bigger proportion of attacks down the road, especially if they don’t increase security.”

Khristen Dial, assistant director of external affairs for Duke Athletics, clicked a link “to increase your storage capacity” and launched a computer virus.

Email Traffic at Duke

Viruses, Phishing and Malware Legitimate Spam

160M

158.3M

140M

131.6M

Number of Inbound Messages

129.7M

120M 100M 102.1M

80M

105.4M

108.8M

120.0M

115.6M

18.5M

95.8M

84.5M 78.3M

60M 58.9M

40M 20M 0

17.8M

18.1M

17.6M

17.8M

5.4M

6.0M

5.0M

4.3M

Jun 13

Mar 13

Apr 13

May 13

17.5M

19.2M

19.7M

19.8M

18.3M

18.8M

3.3M

5.3M

6.4M

5.5M

5.2M

4.8M

7.3M

Jul 13

Aug 13

Sep 13

Oct 13

Dec 13

Jan 14

14.3M

9.7M

Nov 13

Feb 14

Source: Office of Information Technology

Duke’s email system catches a large portion of fraudulent messages. Last August, for example, 181 million messages came into the Duke email system. Of those, 158.3 million messages were classified as viruses, phishing and malware.

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Security experts at Duke University and Duke University Health System are coordinating closely to implement new procedures to identify potential compromised NetIDs so accounts can be protected quickly. “Even with all the system protections, passwords are the single biggest source of risk,” said Chuck Kesler, chief information security officer for Duke Medicine. “All it takes is a single password to be compromised for a data breach to happen. There are many nefarious characters out there who are trying to take advantage of Duke’s faculty, staff and students. Like a community watch, everyone has a role to play in security. We can’t do it by ourselves.”

A painful lesson Danielle Mee, a clinical trials coordinator with the Duke Clinical Research Institute, learned the hard way after clicking on an email link that came into her Duke account to enroll in what she thought was a Duke-affiliated paycheck-advance service. “At the hospital where I worked before, you could get a payday advance. This seemed like an answer to a prayer,” she said. Instead, though, she ended up signing up for three online payday loan services. She’s still paying off the balances and receives dozens of phishing emails each week. “It’s a hard and painful lesson to learn, but I won’t do it again,” Mee said. “Now I delete those emails without opening them.” Malicious emails are not always financially focused, but they can still create plenty of disruption.

Danielle Mee, a clinical trials coordinator with the Duke Clinical Research Institute, clicked an email link to enroll in what she thought was a Duke-affiliated paycheckadvance service.

go online

For more information about phishing, visit the Duke IT Security Office website at security.duke.edu

How to Protect Yourself Register for and use multi-factor authentication. Also known as twostep verification, multi-factor authentication requires a user to log in using both a password and a randomly generated code. The codes can be generated by a special device or token or can be sent by text message or smartphone application. Learn more: bit.ly/multifactor. Sign up for LastPass, a premium password management service free for Duke users. Once installed in a browser, LastPass saves all passwords to an easy-to-use “vault,” facilitates logging into sites by prompting you to save logins and filling them in for you, and helps generate long, strong passwords for new accounts. Remember: Duke will never request your NetID, password or other authentication information by email or phone. If you do receive a suspicious email or other message requesting confidential information, immediately contact your local network administrator and OIT at oit.duke.edu/help.

Khristen Dial, assistant director of external affairs for Duke Athletics, received an email last summer that appeared to be from Duke. It warned that her email account had reached its storage limit. Dial clicked a link “to increase your storage capacity” and launched a computer virus. “Once I clicked that link, it opened up Pandora’s box,” she said. “My computer had to be fully wiped clean of everything, so I lost a lot of my documents and files I’d been working on. It was so frustrating. I definitely learned to monitor emails I get and what I click on. Now, any time I have a question, I always ask our director of IT before I do anything. If you think it’s something not legit, if anything raises an eyebrow, ask before you click.” William Falls Jr., a staff specialist in the business office at the School of Nursing, advocates healthy skepticism. Faculty and staff members in the School of Nursing were among those targeted with the rerouting of direct deposit pay. “I never click on links in emails, especially those that say, ‘Click here to log in.’ I close the email and go directly to the site myself to log in,” Falls said. Sometimes it takes a serious incident like a rerouted paycheck to really raise awareness, said Bosworth, the professor of medicine, psychiatry and nursing whose direct pay was rerouted. “I was hesitant to share my story, but then I thought: It’s worth it if someone out there can learn from this,” Bosworth said. “People may complain about the lack of convenience that comes with increased security, but the alternative is not getting your December paycheck and worrying how you’re going to pay your credit card bills.” n By Cara Bonnett

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75 Years of Growth

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Sarah P. Duke Gardens transforms from flower garden to tourist attraction

n a space spanning 55 acres and featuring thousands of species of flowers and plants, the birth of Sarah P. Duke Gardens started in 1934 with the hope for a space on Duke’s campus for something simple: a flower garden. That’s how Dr. Frederic Hanes pitched his idea to Sarah Pearson Angier Duke, who donated $20,000 that year to help create Duke’s famed attraction. Hanes, who was chair of Duke’s Medical School at the time, championed the effort because he wanted to beautify the campus while adding educational opportunities. “I hope some day it will be the means of making some real contributions to botanical science,” Hanes wrote in a 1932 letter to Robert Flowers, Duke’s second president.

An early view of the Terrace Gardens circa 1940 and what is now the South Lawn. Photo courtesy of University Archives.

Now, 75 years after the official dedication of the space, nearly 30 staff and hundreds of volunteers cater to a variety of administrative and horticultural needs of the Gardens, from planting flowers to fundraising. The Gardens’ anniversary was celebrated May 2 to highlight its growth, which includes five distinct gardens and five miles of walkways. The Gardens attracts about 300,000 visitors each year. “Beginning with a vision for a simple garden of irises, one of the world’s most beautiful gardens has developed organically over the decades to become, in the words of retired Duke professor and distinguished historian Robert F. Durden, ‘a prime glory of Duke,’ ” said Bill LeFevre, director of Duke Gardens. For long-term employees, the growth of the gardens has mirrored the continuous changes of the plants to which they tend. Harry Jenkins started at Duke Gardens as an intern

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I’ve stayed here all these years because I love this space and its beauty. Not the beauty I created, but the beauty from everyone who has worked and volunteered here.” — Harry Jenkins, Sarah P. Duke Gardens Superintendent

from North Carolina State University in 1971 and was hired as a full-time horticulturist in 1972. He’s currently the Gardens’ superintendent, a position he’s held for 40 years. “Today, it takes me about 90 minutes to walk throughout all the gardens, while in the 70s, it was a small portion of that to see everything,” said Jenkins, who estimates he was one of about 10 Gardens staff when he was first hired. “I’ve stayed here all these years because I love this space and its beauty. Not the beauty I created, but the beauty from everyone who has worked and volunteered here.” Jenkins said a unique aspect of working at Sarah P. Duke Gardens is that humans only play a partial role in its upkeep. Ultimately, it’s a collective effort between people and nature, he said. In recent years, horticulturists have focused on the hardiness of Duke Gardens’ plants. “When I first started, we grew a lot of petunias and irises, but we have a lot more perennials and shrubs now to save on costs and labor,” Jenkins said. “It’s better for the warm, dry, summer weather we’ve been getting.” In spite of any intense heat, the spring and summer are favorite times for Klugh Jordan to visit Duke Gardens. Jordan, departmental business manager for the Environmental Sciences and Policy Division at the Nicholas School of the Environment, tries to go for a walk or eat lunch in the natural space at least once a week after winter is over. “I knew about the Gardens before I came to work at Duke and immediately after I started here I knew it was a good place to take a break,” Jordan said. “I love the Asiatic Arboretum with its tea house, bamboo and lovely pond.” That pond, now among the most popular visitor attractions with its ducks, herons and bright-red bridge, was something of a serendipitous creation. When Paul Jones started working at the

Sarah P. Duke Gardens Highlights 1934 Dr. Frederic Hanes secures founding gift from Sarah P. Duke, widow of Benjamin N. Duke

1935 First garden of irises and other perennials planted

1939 Official dedication of Sarah P. Duke Gardens on April 21

1959 Photo courtesy of Rick Fisher.

Gardens in 1984, the grounds faced a flooding problem, which would send water runoff to the area where the arboretum is now featured. Today, the pond is designed to help mitigate potential flooding by holding up to 300,000 cubic meters of water and slowly releasing it into the local watershed. “William Culberson, the director at the time, wanted to do something about the flooding, so he decided to take the previously undeveloped area and turned it into the pond and everything else that now exists,” said Jones, curator of the Culberson Asiatic Arboretum, In 1942, which bears the former director’s name. visitors at Sarah P. Duke “There’s a close relationship between the flora Gardens relax on the lawn. Photo courtesy of University Archives. of the Southeastern U.S. and flora of Southeast Asia, which has allowed us to grow wild forms of plants from each location. Culberson’s idea from the get-go was to have them alongside each other as an educational endeavor.” But sometimes, the enjoyment of Duke Gardens harkens back to its original purpose – the beauty of a well-maintained garden. Sarah Woodring, a clinical research coordinator at the Preston Robert Tisch Brain Tumor Center, takes a walk throughout the Gardens every workday, rain or shine. Weaving her way through paths alongside plants and flowers, she said taking 30 minutes to enjoy the space allows her to better appreciate the beauty of nature and refocus her mind. “I can literally step out the back door of my building, cross the street and see flowers blooming and feel reenergized,” Woodring said. “How many other places can you go to work and do that? It’s one of my favorite perks of Duke – wonderful gardens right in my ‘backyard.’ ” n By Bryan Roth

go online

Find dates for special events and plant sales at gardens.duke.edu/events

Trustees of Duke University act to protect the present 55-acre boundary of the Gardens

1968 Dedication of H.L. Blomquist Gardens of Native Plants

1984 Asiatic Arboretum established

1996 Campaign begins to build the Center for Duke Gardens, later named the Doris Duke Center

2001 Doris Duke Center and Gardens dedicated

2009 Duke Gardens named one of the South’s best public gardens by Southern Living magazine

2012 Dedication of the Charlotte Brody Discovery Garden, an organic, sustainable food garden and pilot project for the national Sustainable Sites Initiative

2013 Duke Gardens named among the nation’s top 10 public gardens by tripadvisor.com

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Parking Permit Renewal Begins June 10 Rates to rise from $1 to $17.50 per month

2014-15 Employee Parking Permit Rates

s Duke continues to enhance a variety of parking facilities across campus, the price to park will increase this year to help maintain infrastructure upgrades and assist with building additional parking capacity. Beginning in August, rates for parking permits will increase from $1 to $17.50 per month, depending on permit type. The change in price will affect all permits for students, faculty and staff, with the average increase for employee permits growing about $7 a month. “In the past year, we’ve begun to take necessary steps to address deferred maintenance and upgrade several parking lots and garages, along with creating additional capacity over the next several years, and funding is needed to help support these changes,” said Kyle Cavanaugh, vice president for administration. “These are all steps to ensure we have contemporary parking management technology and a simplified rate structure.” Since February, Duke has rolled out technological upgrades for the University and Health System, including radio-frequency identification (RFID) technology for parking lot access. With this system, a special RFID tag affixed to a vehicle offers a hands-free mode of parking by raising a gate arm for a motorist. This system will also allow Duke to analyze usage data to consider short-term and occasional-use parking options, among other programs. Other projects include:  N ew camera systems to provide increased safety and security across all garages.  I nvestments in a gated lot on Hillsborough Road to increase the number of available spaces, improve lighting and pave the lot.  Ongoing renovations to Parking Garage II on Erwin Road. Duke is investing $9 million to resurface driving and parking areas, add guardrails, replace light fixtures and more.  Planning for a new garage off of NC 751. In addition to upgrades for lots and garages, Duke has focused on its options for sustainable commuting.

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Christie Gardner, left, a senior claims specialist for Workers Compensation, carpooled to work with colleagues as part of Duke’s “Unpark Yourself” event on Earth Day in April.

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Permit Rate Categories RESERVED SPACES/GARAGES UNIVERSAL ACCESS PREMIUM LOTS/GARAGES GARAGES - PG1, PG2, PG3 MEDICAL CENTER LOTS PROXIMATE LOTS UNIVERSITY REMOTE LOTS MEDICAL CENTER REMOTE LOTS

Old Monthly Rate $116.75 $96.75 $75.75 $63.25 $42.00 $37.00 $11.75 $8.25

New Monthly Rate $134.25 $111.25 $83.50 $69.75 $46.25 $40.75 $13.00 $9.25

Source: Parking and Transportation Services

A recent survey conducted by Duke Parking and Transportation Services shows that 71 percent of employees who completed the survey drive alone to work, down from 85 percent in 2004. As the percentage of solo drivers goes down, other modes of travel are up over that time period, with increases in use of public transit, bicycling and walking. “We’re encouraged to see that people are interested in using new modes of transportation and shifting their behavior,” said Alison Carpenter, manager of Duke’s transportation demand management program. “It reflects the work we’re trying to do by introducing and informing people about all their commuting options.” Duke community members using alternative transportation are eligible for perks like two free daily parking passes per month in case they need to drive to campus. Commuters can also purchase up to 20 daily parking passes each month for $4 each. n By Bryan Roth

How to Renew Duke students, affiliates and individuals who are not eligible for payroll deduction or hold one-year permits must renew. Employee permit holders with payroll deduction have permits that expire in August 2015; they do not need to renew. Because permits are mailed, faculty and staff should confirm their address by visiting “Manage My Parking Account” at parking.duke.edu. New permits will be mailed to the listed address with Parking and Transportation, which is commonly a home address.

To learn more about Duke’s alternative transportation program, visit parking.duke.edu/alternative

Employee Fans Boost

Duke Football

eason tickets for the 2014 Blue Devil football season are now on sale and Duke faculty and staff can purchase seats at Wallace Wade Stadium for drastically discounted rates at $110 per season ticket. That’s more than half off the normal season ticket price of $250 for six home games. In addition to a special price, all reserved employee seats are in sections 3 to 10, which span the middle of the field between each 20-yard line. As an added benefit, all employee season ticket holders receive stadium chairback seats. If you’re looking forward to cheering on the Blue Devils as they seek their third-straight berth to a bowl game, here’s how your support helps to boost on-field performance of Duke’s stars. n By Bryan Roth

#91 Jamal Bruce ■ Defensive tackle “It’s big to get the home crowd involved, especially on third down. They make a lot of noise and mess up the offense. It gets us pumped up to play.”

#42 Dezmond Johnson ■ Defensive end

#59 Kelby Brown ■ Linebacker

“When you’re making big plays, you’ve got the crowd behind you pumping you up. Personally, if it’s 3rd-and-short and you need a stop to get off the field, the crowd’s a major factor. If they’re loud, you’re bound to make a play.”

“You see in games where we had a lot of attendance, there were huge momentum shifts. With NC State and Miami, we’d make a huge play and the crowd would get really into it. I think that helps give a lot of energy to the team.”

#17 Issac Blakeney ■ Wide receiver

#3 Jamison Crowder ■ Wide receiver

“A great crowd is the backbone of any elite team. Rarely do you see a successful team with a sparse crowd. The support in Wallace Wade has done wonders to help with the newfound success of Duke Football.”

“Wallace Wade Stadium has a great atmosphere when the stands are full. It takes our fans to continue the tradition and the drive for excellence within the Duke community.”

#7 Anthony Boone ■ Quarterback Over the past four years in Wallace Wade, I’ve noticed the crowd becoming more and more a factor to our winning success. There’s nothing better than having a crowd full of proud alum, faculty, family and loyal fans.”

Get Your Tickets

Faculty and staff can purchase discounted tickets by calling (919) 681-2583 or visiting the Duke Athletics Ticket Office in Cameron Indoor Stadium. today.duke.edu/working 

Rent a Picnic Shelter in Duke Forest

oel Meyer speared a marshmallow through a stick and squatted by a bonfire glowing in the evening. The roasting marshmallows were a sweet accompaniment to the conversation that hummed among Nicholas School of the Environment faculty and students gathered for the annual “Forest Party” at the Rigsbee Picnic Shelter in Duke Forest. “There is something about being outdoors with food and a bonfire that brings people together,” said Meyer, assistant professor of environmental toxicology. The gathering was possible in part because Duke Forest maintains two picnic shelters that are available to Duke community members and public for $35 or $40 a day. The shelters can be reserved for business or personal use and are available from dawn to 11 p.m. with a reservation. Each year, about 100 groups from Duke and surrounding communities use the sites for everything from department outings to wedding receptions. Judson Edeburn, former resource manager who is working part-time with the

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How to Reserve a Shelter 1 Call the Office of the Duke

Forest at (919) 613-8013 to check availability.

2 Pay online with a credit card;

arrange payment with an Interdepartmental Request Form; or send a check to Duke Forest, Box 90332, Durham, NC 27708. Fee is $35 for the Ross shelter; $40 for the Rigsbee shelter.

3 The office will send the

combination to the entrance gate lock by email about one week before the reservation date.

forest until his retirement at the end of this year, said the shelters are an important part of the forest’s recreational mission. Students built the shelter at Gate F in 1981 in honor of Durham logger R.L. Rigsbee. The shelter at Gate C was built in 1995

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with money donated by former Duke employee Susan Ross in memory of her husband Bobby Ross. “The picnic shelters allow folks to be out in the forest, even if the weather isn’t perfect,” Edeburn said. “But make your reservations early – the shelters are booked nearly every weekend when the weather is nice.” Both shelters feature a fireplace or fire ring, grills and tables and are accessible by vehicle. The Rigsbee shelter at Gate F, where the Nicholas School gathered, has a capacity for 50 people and includes an outhouse, electricity, open area for games and sand volleyball court. The Ross shelter has room for 75 people but no electricity or outhouse. Duke Forest also offers 30 miles of gravel roads for biking, running and horseback riding and seven miles of foot trails for hiking. “I love being outdoors in the forest with the students, learning more about who they are and what they enjoy,” said Meyer, the assistant professor. “The only downside is I always eat too many s’mores.” n By Marsha A. Green

Learn more about the Duke Forest at dukeforest.duke.edu

Presidentialawards 2013 Presidential Award Winners

resident Richard H. Brodhead honored five Duke employees in April with the Presidential Award for outstanding service in 2013. The award is one of the highest honors given to Duke faculty and staff. “In each of these categories, one person was chosen by the winners from last year to receive the very highest honor,” Brodhead said. “These are people who receive presidential awards. They represent the kind of devoted work that allows Duke to be such a special place.” Here are this year’s Presidential Award winners:

Service/Maintenance Candy Durant, supervisor, Duke Eye Center sterile processing Thanks to an effort to bar code and catalog all surgical instruments used for specific surgical cases, Candy Durant and her team within sterile processing helped the Duke Eye Center create a safer atmosphere for doctors and patients. The change now minimizes risk for contamination.

Managerial Stan Paskoff, data processing specialist, Sanford School of Public Policy At Sanford, Stan Paskoff oversees technology initiatives and is lauded for his customer service and ability to handle a variety of challenges, from transferring sensitive data to syncing computer systems.

The 2013 Presidential Award winners stand with President Richard H. Brodhead during an awards ceremony this spring. From left are Stan Paskoff, Candy Durant, Richard Brodhead, Philip Wright and Stuart Wells. Not pictured: James Roberts.

Clerical/Office Support Stuart Wells, administrative assistant, Office of News and Communications Every morning, Stuart Wells wades through dozens or hundreds of stories and broadcasts about Duke, ranging from scientific discoveries to features about students. From that list, he selects up to 10 stories of the day, writes summaries of each and shares this news with Duke leaders. Wells also manages distribution of press releases.

His coworkers note a positive involvement as chair of the school’s Internal Communications Committee, for which Paskoff helps plan events, support faculty and extend outreach into the Durham community.

Clinical/Professional Non-managerial

Executive Leadership

Philip Wright, computer project manager, Undergraduate Admissions

James Roberts, executive vice provost of finance and administration, Office of the Provost James Roberts played a pivotal role in the process of bringing the Duke Kunshan University (DKU) campus from theoretical to operational. Roberts acted as chief budget officer for the project, developing budgets, overseeing expenditures and presenting to faculty and Duke’s Board of Trustees. He also helped gain approval from Chinese agencies for DKU’s tuition model and serves as one the DKU Board of Trustees members.

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In 2014, Philip Wright will process more than 33,000 applications and about 300,000 electronic documents for the Office of Undergraduate Admissions. That volume is made easier by software written by Wright and procedures that match incoming documents with student applications. Because of Wright’s work, Admissions is able to load all applications within 24 hours of submittal. n

Learn more about this year’s winners at hr.duke.edu/presidential

— Compiled by Bryan Roth

today.duke.edu/working 

Get Creative at

PERQS employee discounts

Durham Arts Council Employees and family members save on classes and camps

Want To Take An

Art Class? The Durham Arts Council offers a 10 percent discount to Duke employees and their family members. A full list of classes, prices and meeting times is available at DurhamArts.org. To use the Duke discount, faculty and staff can sign up for classes online and use the coupon code found on the PERQS website at hr.duke.edu/ discounts. The code can also be used when registering by calling (919) 560-2726.

 Working@Duke

hen Rebecca Lee was preparing for her August 2013 wedding, she wanted to do something special for all the family and friends in attendance. With some help from her now husband Josep Colomer, she put a recently honed skill in pottery to work, crafting 250 small bowls to give away as wedding favors. Beginning last January, she made about a dozen bowls a week while Colomer glazed them in a rainbow of colors. “We kept a spreadsheet to know how many we had to make in time for the wedding,” said Lee, an analyst programmer with Duke’s Talent Identification Program. “Clay-making is a wonderful creative outlet to have, especially if things get stressful.” Lee has been bettering her pottery skills with the help of a Duke employee discount at Durham Arts Council, saving 10 percent on clay-making classes. During the past six years, she’s saved about $500 on her hobby, which has also helped her create presents like plates and teapots for friends and family. The savings are part of PERQS, Duke’s employee discount program, which allows Duke faculty, staff and their family members to save on all regular Durham Arts Council classes in the summer, fall, winter and spring. Classes are taught by artists across the Triangle and range from painting to performance. A full lineup of programs is at DurhamArts.org. Lee, above, and her husband, “A lot of adults that take our classes enjoy our Rebecca Josep Colomer, below, made 250 clay programming because it gives them an outlet of bowls for friends and family for their wedding in 2013. Lee honed her claycreativity outside their regular jobs,” said Lauren making using the PERQS discount Tannenbaum Whittaker, school director for the with Durham Arts Council. Arts Council. “It also gives members a community of people to talk about their artistic work and relax with one another.” For Jill Foster, the Arts Council discount has helped her provide fun for her children during spring and winter breaks from school. Elijah, 6, and Michaela, 9, both spent time in camps and art classes to learn about the geography and climate of a desert and even the Beatles. “I’m really appreciative that these camps are available, because while I’m at work I know they’re safe and having fun,” said Foster, a staff assistant in the Department of Biology. “That makes me appreciate what the Arts Council offers and that Duke has this discount, which puts money back in my pocket for other family activities.” n By Bryan Roth

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For a full list of PERQS discounts, visit hr.duke.edu/discounts

Sustainable uke YO U R S O U RC E FO R G R E E N N E W S AT D U K E

Growing a Green Thumb at Duke Campus Farm Duke community logs about 2,000 volunteer hours at farm in 2013

etting her hands brown with food,” Castillo said. “I hope I can use the dirt has unlocked Lauren expertise of the people I’ve met at the farm Castillo’s appreciation for to start a garden of my own.” having a green thumb. In addition to successful crops, the Once a month, Castillo, along with farm has also celebrated two construction a few coworkers from Duke’s Prospective milestones, including a 144-square foot tool Study of Infant Development, travel to the shed to store equipment and a 1,700-square Duke Campus Farm, where they volunteer foot pavilion for hosting events. The to care for the one-acre plot of land. Since pavilion is available to students, faculty and she started spending time at the farm last staff to use for retreats, team building or summer, Castillo has planted flowers and other events at the farm at 4934 Friends herbs, learned how to grow mushrooms, School Road in Durham. and helped harvest a variety of vegetables. This spring, Agata Rocka and about “I come from a line of gardeners, but 30 staff from the Duke Global Health it’s fun to learn about organic farming Institute (DGHI) used the pavilion for practices,” said Castillo, a senior bilingual an annual staff outing. The group hosted research aide with Prospective Study of a food truck, took tours of the space and Infant Development. “It’s great team learned about agriculture. building for my office. It’s nice to get out “Compared to spending time at a and do things together in a different kind restaurant or a ball game, going to the farm of environment than the office.” offered an outdoor activity that would be Castillo’s experience is one that many fun for everybody,” said Rocka, a special Duke community members have shared events coordinator with DGHI. “It’s a great in the past year. Students, faculty and staff place for Duke employees to spend time combined to work about 2,000 volunteer because it’s close to campus and offers a lot Emily McGinty, farm fellow with the Duke Campus Farm, hours at the farm in 2013. They helped of flexibility for what you can do.” n picks tomatoes at the one-acre farm. By Bryan Roth cultivate 5,600 pounds of crops that were sold to Duke Dining Services to be used in dining halls or directly to consumers at the Duke Farmers Market or Get Dirty at Duke Campus Farm Mobile Farmers Market. All students and employees can volunteer at the farm every All Duke community members can volunteer with the Duke Campus Sunday and Thursday from 6 to 8 p.m. during the summer. Work Farm, or host an event at the pavilion. Summer workdays are may range from planting seeds to harvesting or small construction 6 to 8 p.m. Sundays and Thursdays at 4934 Friends School Road in Durham. Typical work includes planting, harvesting, weeding projects. No farming experience is necessary. and work on small construction projects. “I think it’s really important to learn how to grow your own

ForDuke more information about Duke Campus Farm, visit sites.duke.edu/farm 15online  Working@

today.duke.edu/working 

WORKING@DUKE How To Reach Us Editor/Communications Director: Leanora Minai (919) 681-4533 leanora.minai@duke.edu Assistant Vice President: Paul S. Grantham (919) 681-4534 paul.grantham@duke.edu Graphic Design & Layout: Paul Figuerado (919) 684-2107 paul.figuerado@duke.edu Senior Writer/Videographer: Bryan Roth (919) 681-9965 bryan.roth@duke.edu Writer: April Dudash (919) 684-4639 april.dudash@duke.edu Photography: Duke University Photography and Bryan Roth and April Dudash of Communication Services.

Working@Duke is published every other month by Duke’s Office of Communication Services. We invite your feedback and story ideas. Send email to working@duke.edu or call (919) 684-4345. Visit“Working@Duke” daily on Duke Today:

today.duke.edu/working This publication is available in alternative format on request. Please call (919) 684-4345.

dialogue@Duke “What steps do you take to protect your personal data and passwords online?”

‘‘ ‘‘ ‘‘

If you’re not sure when you look at that email, delete it, because if it’s important, then somebody’s going to say, ‘Well, I sent you an email.’ I’d rather delete it than infect the whole campus. It’s good practice that if someone gets something really odd, to notify Duke OIT and say this email is going around and it makes them alert for everybody. That helps protect Duke.” Beverly Burgess Administrative Assistant, Duke Forest 7 years at Duke

trick that you can do, which is fairly simple, is if you have an email A and there’s a link there and you don’t know who it’s from, or even if it’s from a friend because they could have gotten hacked, if you just hover your mouse over that link, it’ll show you where it actually takes you to. It only takes a second. That’s one tactic to do. So use common sense, and if it’s too good to be true, it probably is.” Ryan Shaw Assistant Professor, Duke School of Nursing & Duke Center for Health Informatics 1 year at Duke

I ’ve gotten into the habit of every-so-often changing my passwords, and I think before, when I was younger, my passwords were very obvious, and now I attempt to pick the craziest things I can come up with. With today’s software and technology, people can get into anything, so I’m always trying to be creative with my passwords and pick things that have no obvious relevance to me. And I don’t use the same password for everything.” India Pierce Program Coordinator, Duke Center for Sexual and Gender Diversity 1 year at Duke

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