Working@Duke March, 2011 Issue

CUSTOMIZE YOUR EVENTS CAL

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Events@Duke, the online calendar Duke launched in 2008, has new features and was viewed nearly 1 million times last year.

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FRESH PRODUCE ON CAMPUS Sign up for the Duke Mobile Market by purchasing shares of a farmer‘s harvest, then grab it at the gardens and go.

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SUSTAINABLE DUKE Tap or bottled water?

About 40 percent of bottled water is municipal water from a tap – but packaged and sold.

N EWS YO U CA N U S E : : Vo l u m e 6 , I ss u e 2 : : M a rc h 20 1 1

Balancing Work and Life WORK-LIFE BALANCE MAY BE A PROBLEM FOR MANY, BUT DUKE’S RESOURCES CAN HELP s Juanita Sharper and her mother turned pages in a photo album, vacation scenes flashed before their eyes. They laughed and told stories about visits to Bermuda, Florida and Italy, but Sharper felt something was missing.

“I realized I hadn’t been taking much time for myself lately, and that I needed to get back to basics,” said Sharper, a financial analyst for the School of Medicine.

To better balance her life, she made a small, yet powerful change: turning her BlackBerry off at 6 p.m.

Now, instead of interrupting dinner or TV to answer e-mail from colleagues in Singapore who are 13 hours ahead, Sharper focuses more on relaxing after her work day. “But,” she said, “I still check the BlackBerry just before I go to bed.”

Sharper’s experience is not unusual. As technology allows people to work anytime, anywhere, switching off the office is growing more difficult.

That, coupled with the economic downturn, creates an atmosphere where healthy boundaries between work and personal lives can crumble.

According to a survey in 2010 conducted by the Society for Human Resource Management, 89 percent of Americans say work-life balance is a problem. A third of the 1,043 workers polled in the survey say the recession upended that balance and that family and personal time have been sacrificed.

Faculty and staff have access to a range of Duke benefits and resources intended to help balance work Most people and family responsibilities, don’t stop while helping to ask themselves, them achieve personal and ‘am I out of balance?’ professional goals.

They just wait until Some of these they get a migraine.” benefits, such as paid parental — Dr. Jeff Brantley leave, tuition Director, Mindfulness-Based reimbursement Stress Reduction Program at Duke Integrative Medicine and guidelines for

flexible work arrangements, were instituted after the Duke I realized I hadn’t Women’s Initiative report in 2003 highlighted work-life been taking much balance as an issue, regardless of time for myself lately, and that gender. Other benefits, such as I needed to get back to basics.” wellness programs and generous vacation time, have been in place — Juanita Sharper for decades.

Financial analyst, Duke’s School of Medicine “Balanced lives help us all be as productive as possible, both on the job and off,” said Kyle Cavanaugh, vice president for Human Resources. “Yet each employee has different needs and options that vary as personal and professional lives change. That’s why we offer a host of policies to try and recognize the many aspects of leading a balanced life.”

Institutional policies and programs alone do not guarantee balance between work and personal life.

Dr. Jeff Brantley, founder and director of the Mindfulness-Based Stress Reduction Program at Duke Integrative Medicine, said individuals must choose their priorities. He believes that self-awareness alleviates tension inherent in balancing professional and personal priorities and suggested asking every day what is in balance in one’s life, what is nourishing and what one can and cannot change.

“Most people don’t stop to ask themselves, ‘am I out of balance?’ ” Brantley said. “They just wait until they get a migraine.”

Carol Retsch-Bogart, a counselor in Duke’s Personal Assistance Service, has found another special ingredient that helps people discover – and rediscover – balance: enjoyment. “It is like a reset button,” she said.

“Enjoyment brings everything back to neutral and re-fills the reservoir of resiliency. It doesn’t much matter where it comes from. The important thing is making time for it.”

Cover image: Juanita Sharper, a financial analyst for the School of Medicine, and her mother, Stephania Giddens, turn pages in a photo album of vacation scenes.

>> See BALANCING WORK AND LIFE, PAGE 4 & 5

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2009, 2008, 2007 Gold Medal, Internal Periodical Staff Writing 2009, 2007 Bronze Medal, Print Internal Audience Tabloids/Newsletters

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Want to know how President Richard H. Brodhead and Duke faculty and staff find balance between their work and personal lives?

Turn to Page 4 and 5 for their stories

This paper consists of 30% recycled post-consumer fiber. Please recycle after reading.

Editor’s Note

Newsbriefs

LEANORA MINAI

Run/Walk Club starts March 14

Leanora.Minai@duke.edu

Chris Mullins never considered himself a runner, but when his stepdaughter urged him to join the Duke Run/Walk Club last fall, he agreed it would be a rewarding way to move toward better health.

“I’ve lost 50 pounds since then, and my doctor has cut my medications in half,” said Mullins, a senior accounting clerk in the Auxiliaries Finance Office. “I’ve been running in the gym this winter, but I’m looking forward to running with a group again this spring.”

LIVE FOR LIFE, Duke’s employee wellness program, will kick off the 12-week session of the free Run/Walk Club on March 14. The program caters to people at all fitness levels. Beginning runners and walkers meet at 5:30 p.m. Mondays and Wednesdays at the East Campus wall across from Whole Foods Market on Broad Street.

Advanced runners meet at the same time at Wallace Wade Stadium on West Campus. Run/Walk clubs also meet at Durham Regional and Duke Raleigh hospitals.

Register and take advantage of a “Fitness Fundamentals” workshop on March 14. For more information, visit hr.duke.edu/runwalk or call (919) 684-3136, option 1.

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ow do you maintain a healthy balance between work and life?

Don’t miss the cover story in this issue of Working@Duke. We talked with a range of faculty and staff members, including President Richard H. Brodhead, to learn how they strike a better balance.

Sue Wasiolek, assistant vice president for student affairs and dean of students, runs. Brodhead finds time for a long walk, and a good read. Maureen Oakes, a staff assistant, dances the waltz.

For me, achieving harmony between my work and personal life involves conscious choices about how I spend my time. I’m doing well in some areas but want to improve in others.

The good: I run four days a week, eat healthy meals and try to get sufficient sleep. As keeper of the family social calendar, I schedule enough time on weekends for chores, hobbies and time with friends.

The bad: I don’t take renewal breaks at work; I eat lunch at my desk.

Tony Schwartz, CEO of The Energy Project and author of New York Times bestseller, “The Way We’re Working Isn’t Working,” encourages people to refuel for high performance. Among his tips, “take back your lunch.”

“Relaxing after intense effort not only provides an opportunity to rejuvenate, but also to metabolize and embed learning,” Schwartz wrote in a blog post for Harvard Business Review in August 2010. “It’s also during rest that the right hemisphere becomes more dominant, which can lead to creative breakthroughs.”

Let’s experiment. Take some energy breaks, and let me know if you notice a difference. I’ll report on our discoveries in an upcoming issue.

Be a Blue Devil student this summer This summer, Duke faculty and staff and their children can enroll in on-campus arts and sciences undergraduate summer courses for academic credit and get a tuition grant that reduces the cost by up to 50 percent.

Last year, 25 dependents of Duke employees took advantage of the discounted classes to study chemistry, physics, cultural anthropology and readings in Chinese, among other topics.

“Summer is a great time to take advantage of Duke’s class offerings because the atmosphere is more relaxed,” said Paula Gilbert, associate dean and director of Duke Continuing Studies and Summer Session.

Applicants must be enrolled in or accepted at a college or university, have graduated from college, or be an academically gifted rising high school senior. The deadline for the tuition grant application is May 18 for coursework taken in Summer Session 1 (May 19 to June 28), and July 5 for coursework taken in Summer Session 2 (July 6 to Aug. 12).

This discount is independent from the Employee Tuition Assistance and Children’s Tuition Grant Programs administered by Duke Human Resources. More information and all application forms are at summersession.duke.edu/employeediscount.html.

DukeWELL seminars address common questions Do you want to manage weight, start exercising or practice healthy eating habits? Duke experts will address these common questions at a series of free seminars sponsored

by DukeWELL, Duke’s health improvement program, previously known as Duke Prospective Health.

The seminars are 5:30 p.m. to 7 p.m. March 17, March 31 and May 12 at the Center for Living Campus in Durham. Details and registration information are at dukewell.org

Free movies to ponder Do you like movies that make you think after you leave the big screen? Don’t miss the Ethics Film Series, sponsored by Duke’s Kenan Institute for Ethics in conjunction with the Center for Documentary Studies and the Arts of the Moving Image Program.

This year’s films focus on community and include post-movie discussions. “The community members and staff who come get really engaged in the discussions,” said Rebecca Dunning, the research analyst who chooses the movies. “We strive to find films that you’ll keep thinking about the next day or the next week.”

“Monica & David,” a film about the marriage of two adults with Down syndrome, shows March 15. “Lars and the Real Girl,” a film about a socially inept man who develops a relationship with a lifelike doll, shows April 5.

The films screen at 7 p.m. in the Griffith Film Theater, Bryan Center. Screenings and post-film discussions are open at no charge.

Free refreshments and free parking vouchers are included.

For details, visit kenan.ethics.duke.edu/events/ethicsfilm-series.

Letters to the Editor must include name and contact information. E-mail letters to working@duke.edu or mail them to Working@Duke Editor, Box 90496, Durham, NC 27708. Fax letters to (919) 681-7926. Please keep length to no more than 200 words.

Customize, promote your events with Duke’s online events calendar f you look up events on a department website or from a feed to a smartphone, you may be using one of Duke’s most successful recent innovations and not even realize it.

Events@Duke, the online calendar Duke launched in Fall 2008, has grown to include events from almost every corner of the community, from clinical medical departments to student clubs.

It was viewed nearly 1 million times in 2010, with 152,974 “unique visitors” looking at an average of 2.6 pages per visit. Yet, even those statistics do not include the calendar’s increasingly critical role as a repository of events that individuals and Duke units are listing selectively.

Duke Law is pulling talks by visiting judges and other legal events from the central calendar onto its own calendar. The Freeman Center for Jewish Life is importing listings of Shabbat dinners and the Mary Lou Williams Center is featuring jazz performances.

Other Duke units are producing customized listings as well, as are students and others, and all rely on the same database.

Duke’s calendar team recently launched a tool to make the process even easier. In just a minute or two, users can now add events from Events@Duke or the student calendar buzz to a website or personal iGoogle

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Approximately 5,000 events were published on the calendars during 2010.

Events@Duke can be added to your iGoogle page or embedded on a website.

page. The results appear along with popular Duke links and Duke Today headlines.

“It’s now much easier for people to learn what’s going on at Duke and to see listings that interest them, on a site they’re already using instead of clicking over to the central calendar,” said Deb Johnson, the assistant vice provost who oversees the calendar team. “It’s good for the schools and units as well because they only have to enter data once and can then share their events with everyone or keep them private. They’re getting lots more functionality than they had before, and the university doesn’t have to pay to support different systems.”

As part of the calendar upgrade, Duke webcasts such as “Office Hours” are now more accessible because of a function that allows a direct link from an Events@Duke calendar page to Ustream.com, where Duke broadcasts its weekly interview show.

“Having this new webcast link in bold – mixed in with all the essential information – gives one more place that people can click to get to the Ustream channel and thereby offers us more potential viewers,” said James Todd, a senior news writer and producer, who manages the “Office Hours” series for the Office of News and Communications.

In addition to highlighting events being webcast live, “calendar administrators” who enter event information for their unit can now connect events into series and enter events for multiple groups in a single session.

— By David Jarmul Associate Vice President of News and Communications

2 Check out all the events at Duke at calendar.duke.edu

Register for mobile market, then grab harvest and go S ince he and his wife are vegans, Daniel Gauthier often works a bit harder to find ways to include a variety of fruits and vegetables in their diet. With Duke’s Mobile Farmers Market, there’s no trouble at all.

Whether it’s lettuce, squash, collards or whole wheat flour, Gauthier can pick up all these and more each week by simply swinging by the mobile market at Sarah P. Duke Gardens on his way home after work on Tuesdays.

“I was never a real big fan of beets, but I got a bunch of them in the late fall and made beet soup that I really liked,” said Gauthier, a professor in the Department of Physics. “We also got a lot of nice squashes for Thanksgiving and Christmas that were great.”

Gauthier said he decided to buy shares and pick-up weekly packages of fresh produce because he likes the idea of supporting local farmers. It also helps that he gets to try new recipes, depending on what kind of produce he gets from vendors each week.

“Some of the squashes I received I had never heard of, like the delicata squash, which is sort of like an acorn squash,” said Gauthier, who will participate again this spring. “You may be able to find them once in a while in stores, but this is a perfect way to keep trying new things.”

Employees can sign up for the spring season of the market by registering directly with farmers and vendors and pre-purchasing shares of the harvest. Contact information for each farmer is on the market’s website, hr.duke.edu/mobilemarket.

Costs for fresh produce start at $10 per week.

Goods are picked up from 4 to 6 p.m. each Tuesday at the gardens.

In 2010, about 210 faculty and staff participated in the mobile market, organized

by LIVE FOR LIFE, Duke’s employee wellness program. The mobile market increases Duke and Durham community access to healthy, local food. Last season, Duke mobile market participants contributed more than $40,000 to local, sustainable farming.

In addition to produce, faculty and staff can also sign up to receive local, pasture-raised meat, seafood from Beaufort, flowers or glutenfree food.

“The best part of our mobile market is there truly is something for everyone,” said Diana Monroe, health education specialist for LIVE FOR LIFE. “This is the perfect way for faculty and staff to increase the amount of fruits and vegetables they eat and find farm-fresh alternatives to packaged foods.”

— By Bryan Roth Writer, Office of Communication Services

Daniel Gauthier, a professor in the Department of Physics, picks up his harvest from the Duke Mobile Market.

Putting More ‘Mobile’ in the Market Have fruits and vegetables delivered directly to your home or office through Bella Bean Organics, a service that allows users to buy farm-fresh goods through the company’s website. Bella Bean delivers to homes or offices in the Triangle area. For information, visit bellabeanorganics.com.

Learn more about the market at hr.duke.edu/mobilemarket

Free fitness consultations motivate employees to reach goals hen she climbed the stairs to her office in Duke Clinic, Gloria Rocha winced at the pain in her knees. She knew losing weight would help alleviate the problem, but her attempts at regular gym workouts petered out time and again.

Last fall, she saw a poster advertising Duke’s LIVE FOR LIFE services, and found hope. “I thought maybe talking to someone would help motivate me,” said Rocha, administrative coordinator for the Breast Oncology Research Program.

LIVE FOR LIFE, Duke’s employee wellness program, offers two free fitness consults per year to benefits-eligible faculty and staff at Duke University and Duke University Health System. Fitness specialists help participants understand how to exercise safely and help create a structured plan to reach goals, based on current fitness level.

During Rocha’s first fitness consultation in October, she performed push-ups, curls, stretches and walked to measure her strength, flexibility and endurance. She wanted to drop her weight to 150 pounds to reduce her knee pain. Her fitness specialist, Michelle Weavil, suggested a fitness regimen that included exercises to strengthen her hips and legs and minimize stress on her knees while burning calories.

Rocha was skeptical of some exercises at first, particularly a routine with resistance bands.

“I thought to myself, ‘it’s just a rubber band for Pete’s sake!’ ” she said. “But Michelle showed me how to use them to do sidesteps, and I can feel my legs getting stronger. My knees aren’t as painful, and that is kind of amazing.”

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Three months later, in January of this year, Rocha met Weavil for a second consult at Wilson Recreation Center, where Rocha has a Duke Fitness Club membership. “I was really pleased with my results,” Rocha said. “I lost 5 pounds over the holidays, I increased my push-ups from three to 10, I did more than 30 curls and I surprised myself by running an entire lap. Best of all, I could tell Michelle that I am taking the steps more often now.”

Weavil encouraged Rocha to increase the intensity of her workout to increase weight loss and further strengthen her muscles. Among other exercises, she had Rocha do pushups on an exercise ball against the wall and on the floor.

Weavil also demonstrated how to use free weights to make certain moves more challenging. “She just needed examples of how to take her exercise up a notch,” Weavil said.

“I’m committed to exercising now. I know I need to do it for myself,” said Rocha, who is planning another consult this year..

“But it’s been great to have Michelle’s support and to have someone to be accountable to.”

Getting Started Schedule a free fitness consultation by calling LIVE FOR LIFE at (919) 684-3136, option 1.

Gloria Rocha, administrative coordinator for the Breast Oncology Research Program, works out with LIVE FOR LIFE fitness specialist Michelle Weavil.

— By Marsha A. Green Senior Writer, Office of Communication Services

3 Learn more about other exercise options at hr.duke.edu/benefits/wellness/exercise

Balancing W BLENDING WORK AND PLAY

EXTENDING THE TENURE CLOCK

At 2 a.m., Sue Wasiolek’s cell phone rang, awakening her from a light sleep.

A student monitoring tenting at K-Ville wanted her advice on whether to suspend tenting temporarily because of cold weather.

“He just needed someone to support him as he made a decision,” said Wasiolek, assistant vice president for student affairs and dean of students.

“A few minutes after we hung up, he texted me to say K-Ville would stay open and all was well. Then I could fall back asleep.”

As one of several administrators on call around the clock, Wasiolek has often been roused from her bed for everything from flooded dorms to student safety and health concerns.

“You can’t plan when events like this will happen,” she said.

“Like my colleagues, I am often on campus Sue Wasiolek, assistant vice president at strange hours.” for student affairs and dean of students, finds fun and balance at a recent Duke basketball game.

Wasiolek, who graduated from Duke in 1976 and joined Student Affairs in 1979, said she probably spends as much time at Duke as she does at home. “I view what I do at Duke as a way of life, not a job,” she said.

Even when she relaxes, Duke tends to demand her attention. While attending basketball games in Cameron Indoor Stadium or lifting weights in the Wilson Gym, she is often approached by students for informal conversations or academic advice. “I like it that way,” she said. “There is a sort of blended efficiency that comes with putting work and play together.”

There are times, however, when she doesn’t think about work.

“I belong to a group called the Wheezers and Geezers that runs every Saturday morning and talks politics and sports over breakfast at Elmo’s,” she said. “I can’t always make it because of Duke commitments, but when I do, it takes me far away mentally from my Duke responsibilities.”

Jimmy Roberts is accustomed to looking at competing demands:

as an economist, he studies how to design auctions to best balance the competing needs of buyer and seller.

In his personal life, he figures out how to balance the competing demands of being the father of 20-month old twins, Henry and Bea, while working toward tenure at Duke.

“I used to stay at the office doing my research well past dinner,” said Roberts, who joined Duke as an assistant professor of economics in 2009 a few months before the twins were born. “Now I want to get home and help out.”

Junior faculty at Duke are usually given seven years before being evaluated for promotion and tenure. But since 2003, based on recommendations from the Women’s Initiative, Duke has allowed junior faculty to request a sixth month extension to the tenure clock to better balance research, teaching and family priorities in the case of birth, adoption, death or serious illness in the family.

Jimmy Roberts’ twins, Henry, left, and Bea, right play at their father’s desk at Duke.

“Knowing that I have an extra six months added to the seven year tenure clock means that for right now, I can leave work a bit earlier to be home for that witching hour before dinner and not feel guilty about short-changing my research,” he said.

ASKING FOR FEEDBACK DANCING CARES AWAY At 4:30 p.m. on Tuesday and Wednesday, Maureen Oakes clocks off her job as a staff assistant for an orthopaedic surgeon and dashes home to change clothes. By 6:30 p.m., she’s learning new steps for the tango, waltz and rumba at the Fred Astaire Dance Studio.

Ballroom dancing is her antidote to the stress of completing and organizing physician transcriptions, insurance forms and other paperwork for patients in a timely manner. “I hate to leave unfinished work on my desk, but sometimes it is hard to get it all done in the eight hours I have at work,” she said. “But when I walk into that studio, I can temporarily forget about it.

It is as though the rest of the world doesn’t exist.”

She began taking ballroom dance lessons 16 years ago Maureen Oakes, staff to improve her spirits and lose weight and has “never assistant for an orthopaedic surgeon, looked back,” she said. dances the waltz “I just love to dance,” she added. “When I do the during a national waltz, I feel beautiful and any issues I have just drop away.” ballroom dance competition in 2010.

In more than 35 years with Duke, Ginny Cake has learned that worklife balance is a moving target.

“In IT, there’s always a sense of urgency and a certain level of stress,” said Cake, who was promoted to assistant chief information officer at Duke in 2008. “That’s one of the things I love about my job – I perform better with a certain level of stress. But I’ve learned to listen to my husband and my friends when they tell me I need to take time for myself.”

For her, that means taking time to exercise and garden – she has four raised beds of vegetables and flowers – or play golf with her husband.

Every career goes through phases when either work or family requires more time and attention. In recent months, for example, Cake has worked unpredictable hours helping to plan Duke’s new campus in Kunshan, China.

“There’s a 13-hour time difference, which means early morning and late evening calls that sometimes create immediate priorities,” she said.

But she also appreciates Duke’s flexibility at times when family must come first like when she lost her mother and father to cancer. “The great thing about this environment is I don’t feel pressured to work 24/7,” Cake said. “That’s one of the reasons I’ve stayed at Duke as long as I have.”

Ginny Cake, John

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Work and Life A RECIPE FOR BALANCE

LIVING FOR THE WEEKEND Bobby Carter began a recent evening on stage with “Charlie,” the

Nancy Andrews’

recipe for a balanced life includes cooking. Her husband and teenage son often hang out with her in the kitchen while she whips up dishes like beef carbonnade or spaghetti with olive oil, garlic and hot peppers.

“Cooking relaxes me,” said Andrews, the dean of the School of Medicine. “It’s a good way to transition from work to home.”

Andrews, who oversees nearly 2,000 faculty, said she doesn’t cook as often as she would like but makes a practice of cooking for the family every evening she is home.

“I have a lot of evening dinners and meetings with faculty and other deans,” she said. “But I try to limit them to no more than three evenings a week.”

Nancy Andrews, dean of Duke’s School of Medicine, whips up beef carbonnade at home.

FINDING TIME TO FEED YOUR SOUL One glance at Richard H. Brodhead’s calendar is enough to learn that being a university president could easily take over one’s life.

His job includes many events – dinners, receptions, sports events, travel, encounters with faculty, students and alumni and more, he said.

“All these are energizing and fun, but they make for a calendar where nearly every minute of my week is scheduled,” he said.

To create a bit of balance, Brodhead turns to his “first-line defenses: a long walk, a good book, and spending time President Richard H. Brodhead visits with family and close Bald Head Island in North Carolina in 2009. friends,” he said. He recalled with pleasure a day last October that included all of these loves. “Some close friends invited my wife Cindy and me over to see their collection of American literature. That’s my old subject, so they knew how much it would mean to me,” he said. “Then we took a long walk and sat outside eating as the evening fell. That was pretty restorative.”

He believes firmly that experiences like these are the stuff from which balance is created. “The challenge of work-life balance – for me as for every Duke employee – is to give your job your best effort,” he said, “but also to protect precious time for family and the other things that feed your soul.”

Cake with her husband, Johnny and their grandsons Miles and Christopher at Disney World.

six-member Motown and beach band he has been lead vocalist with for 19 years. As the night wore on, he worked the crowd, mingling with wedding guests, crooning songs like Teddy Pendergrass’ “The Love I Lost” and Al Green’s “Love and Happiness.”

“I’ve been singing all my life,” said Carter, 60, who works 7 a.m. to 3 p.m. driving patients between Duke Clinic and Duke Hospital in a large electric golf cart. “I’ve worked with great musicians like Curtis Mayfield and Betty Wright. Singing feels like my real job. I’ve done it longer than any nine-to-five job.”

Although working full-time and travelling for performances nearly every weekend can be exhausting, Carter says music is invigorating. Five years ago, he took a break from the band and quickly realized it was a mistake. “I got bored, irritable and pretty hard to live with,” he said.

“I was real happy when they asked me to come back.”

He’s content with his schedule, working as a patient transporter by day, rehearsing music Thursday nights and performing whenever he can.

“I dream of singing full-time, but maybe that’s in the future,” he said. “For now, I live for the weekends.”

Bobby Carter sings in the Motown and beach band, “Charlie.”

Work-Life Resources at Duke 䡵 Duke Human Resources. Duke offers a wide range of professional development and family-friendly, health, fitness and cultural benefits to support faculty and staff. www.hr.duke.edu/benefits

䡵 Duke Integrative Medicine. Multi-day health immersions, annual membership and a broad array of clinical services, classes, workshops and trainings focused on healing and providing personalized, comprehensive support. www.dukeintegrativemedicine.org

䡵 Employee Discounts. Want to get away? Duke works with businesses to offer discounts on a range of services, products, travel and entertainment. www.hr.duke.edu/discounts

䡵 Events at Duke. Look no further than Duke’s online events calendar for activities that stimulate your mind and senses, everything from athletics and recreation to lectures and the arts, many of which are free. http://calendar.duke.edu

䡵 Duke Personal Assistance Service. Up to eight counseling sessions per concern provided at no charge to eligible Duke faculty and staff and their immediate family members. www.hr.duke.edu/pas

— By Marsha A. Green Senior writer, Office of Communication Services

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Helping to maintain standards, ethics What they can do for you: Employees can call on the Institutional Ethics and Compliance Program when they have questions or issues relating to any of the laws and regulations which relate to the university or their job. IECP can also refer employees to resources outside their department. For example, IECP works with staff to assess compliance obligations.

Number of employees: Three.

Hidden department/unit fact: Employees of the Institutional Ethics and Compliance Program typically interact with compliance liaisons, but they’re available to talk about ethics and compliance with any Duke employee.

Significant achievement: IECP launched its website in 2010 as an online resource with contact information for a variety of commonly referenced compliance areas.

Joan Podleski, left, director of the Institutional Ethics and Compliance Program, discusses client information with compliance analyst Brian Lowinger, center, and assistant Sandra Reade, right.

Department: Institutional Ethics and Compliance Program.

Years at Duke: 4 years.

Who they are: The Institutional Ethics and Compliance Program (IECP) leads Duke’s efforts to maintain a high standard of ethics and compliance with all laws, regulations and policies that apply to what students, faculty and staff do at Duke.

Members of the IECP function as consultants and coordinators to make sure students and employees follow federal and state laws and regulations, policies and Duke’s own standards.

What they’re known for: Before the Institutional Ethics and Compliance Program was created in 2006, Duke didn’t have a way to analyze, resolve and coordinate compliance efforts across the university. For example, IECP staff typically work with a department’s compliance staff and coordinate efforts with other departments and senior officials.

Big goal: There are more than 400 various laws, regulations and policies faculty and administrators must follow at Duke. “We want to make sure following those rules aren’t more of a burden than it has to be,” Joan Podleski, director of the Institutional Ethics and Compliance Program. “The list of laws faculty and administrators must follow is always going to be incredibly big, so we’re here to deal with those regulations to make sure everyone’s work isn’t hindered.”

How they make a difference: “As Duke changes, compliance changes and we’re here to help employees understand and manage compliance and ethical risks,” said Brian Lowinger, a compliance analyst with IECP. “For example, as Duke becomes more global, we need to educate employees about the ethical and compliance obligations related to travel, the exchange of ideas and tangible goods because those compliance obligations are now relevant to Duke.”

Faculty and staff can contact the IECP at (919) 613-7691 or call the anonymous compliance and fraud hotline at (800) 849-9793.

— Interview by Bryan Roth, Writer, Office of Communication Services

Learn more about Institutional Ethics and Compliance Program at duke.edu/services/ethicscompliance.

Have ideas for other Duke department spotlights? Send e-mail to working@duke.edu

New A/V conferencing options enable face-to-face meetings aculty and staff now can use a variety of audio and video conferencing technologies – including Cisco TelePresence and new virtual video conference rooms – to connect and collaborate regardless of geographic location.

In the past year, Duke has set up seven Cisco TelePresence-enabled conference rooms on campus, ranging from a 140-seat classroom at the Fuqua School of Business to smaller units at locations such as the Marine Lab. TelePresence combines high-definition, life-size video images and 3-D spatial audio to create an “in-person” experience, so users from multiple locations appear as if they’re in the same space. A unique camera system switches automatically to the active speaker.

“Traditional video conferencing is a great communication tool,” said Steve Toback, senior IT manager in Duke’s Office of Information Technology (OIT). “But the immersive experience of TelePresence enhances that communication to the point that you feel as if all the participants are in the same room.”

Departments interested in finding out more about TelePresence should contact their school or unit’s IT staff or call the OIT Service Desk at (919) 684-2200.

The Nicholas School of the Environment is experimenting with TelePresence as part of a new outreach effort to connect faculty, researchers and students on the Durham campus and the Marine Lab in Beaufort with promising high school scientists.

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Departmental IT staff ask questions about TelePresence at a demonstration of the Fuqua School of Business' HCA classroom last fall.

A/V Conferencing Options TelePresence is among a range of options for audio and video conferencing at Duke. A new interoperability service allows Duke’s TelePresence systems to connect with a variety of traditional video conferencing systems. Faculty and staff also can connect to those systems from any Macintosh or Windows-based personal computer or laptop using a new software-based system, Tandberg Movi. In addition, meetings can be scheduled in three new virtual video conference rooms to include participants from as many as four separate sites.

Last semester, Dean Bill Chameides, located in Durham, welcomed high school students in Phoenix, Ariz., to an initial TelePresence session by saying, “You look really right.

Live! That just shows you how incredible sustainable technology can be.”

The students, who attend the Center for Research in Engineering, Science and Technology (CREST), a small specialty school within Paradise Valley High School,asked him questions about his Green Grok blog. “Many of our students are interested in marine biology and oceanography, and since we live in a desert, resources are hard to come by,” wrote Linda Coyle, a CREST coordinator.

Nicholas faculty and staff are brainstorming future uses of TelePresence to connect Duke experts with these students, said Susan Gerbeth-Jones, the school’s assistant dean of IT. In the meantime, Gerbeth-Jones said she’s increasingly using video conferencing in her day-to-day work – including meetings to plan the installation of two new TelePresence units at the Marine Lab in Beaufort and the Telecommunications Building on West Campus.

“When you think about TelePresence, you think about connecting people in different cities,” she said. “But you can gain efficiency in your everyday work using video conferencing. It’s easy to use, and it can save in travel time and costs even for meetings between different Duke locations.”

— By Cara Bonnett Managing Editor, News & Information Office of Information Technology

6 Learn more about audio/video conferencing at oit.duke.edu (select the “Voice, Video & Web” tab).

Sustainable uke YO U R

S O U R C E

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Take back the tap

Nearly half of bottled water comes stright from the tap of last year’s campus taste test, said he average American drinks 21 water taste tests generally reveal that gallons of bottled water every Not only are people people prefer tap water. year. Only beer and soda “Most people couldn’t tell the surpass it in sales. But bottled water spending dollars on difference between the two and is less sustainable because most something they can get for free many people even assumed the tap bottles end up in the trash. or only spend cents on, but water was actually bottled because Bill Chameides, dean of the they thought it tasted better,” Finkel Nicholas School of the Environment, bottled water is just plain said of the campus test. “Our goal said about 40 percent of bottled wasteful.” was to try and demonstrate that water, a $100 billion industry, is — Bill Chameides choosing bottled water is more municipal water that comes out of a Dean, Duke’s Nicholas School about the conception of what we’re tap – and just packaged and sold. He of the Environment told tastes better and not what said bottled water is regulated by the people actually like.”

Food and Drug Administration, That’s exactly what Duke which has less thorough testing for behavioral economist Dan Ariely believes has made the sale water than the Environmental Protection Agency, of bottled water successful. Whether it’s through names like which tests tap water.

“So many people make the choice to buy bottled water smartwater or vitaminwater or using an aesthetically when it makes no sense whatsoever,” he said. “Not only are pleasing bottle, companies have sold consumers on the idea that bottled water is better for them because of packaging people spending dollars on something they can get for free or something added to the water, Ariely said. or only spend cents on, but bottled water is just plain “With bottled water, you don’t see it coming from wasteful.” anywhere bad and with tap water, you see it coming from a For the most part, that may not be the case on Duke’s metal object that some people may see as a stinky hose,” campus. In a blind water taste test held last year on West Ariely said. “Even though bottled water is coming from the Campus Quad, the undergraduate student group same process, we don’t see it in the same way so it looks like Environmental Alliance found that slightly more than bottled water’s origin is pure.”

70 percent of about 100 students surveyed preferred the Ariely likened the marketing success of bottled taste of tap water over bottled. water to voodoo. Through slogans and imagery, he said, And they weren’t the only ones. In November, tap water from the Durham’s Wade G. Brown Water Treatment consumers have constantly been told that bottled water Facility placed third in a statewide “Best Tasting Tap Water” is better and often believe it as fact.

“Like many decisions, buying bottled water is like competition held as part of the North Carolina American a habit,” he said. “Once you start behaving differently – Water Works Association and Water Environment maybe get a reusable bottle and fill it all the time – you get Association annual conference.

Durham has finished in the top three seven times since used to that and you can start changing your behavior.” the event was initiated in 1985. All previous winning — By Bryan Roth Writer, Office of entries came from the city’s Williams Water Treatment Communication Services Plant, which supplies Duke with its water.

Duke Sophomore Ben Finkel, treasurer for the Environmental Alliance student group and coordinator

T

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Visit duke.edu/sustainability

Did you know?

Several entities at Duke have stopped purchasing bottled water for sustainable purposes. Last year, the Provost Office and Beaufort Marine Lab made the change for a variety of reasons: plastic bottles made from petroleum get thrown into the trash and shipping bottled water puts fossil fuels into the air.

7

WORKING@ DUKE

dialogue@Duke

HOW TO REACH US Editor: Leanora Minai (919) 681-4533

“What do you do to maintain work-life balance?”

leanora.minai@duke.edu Assistant Vice President: Paul S. Grantham (919) 681-4534

“

I love spending time with my boys – my husband, Andy, and son, Drew – who happen to be big Duke sports fans. We enjoy cheering on the football and basketball teams, unless they’re not playing well and at that point Andy gets cranky. Meal time is also important. Every night, unless I’m traveling, we sit down to a relaxed family dinner and talk about funny or interesting things that happened that day.”

paul.grantham@duke.edu Graphic Design & Layout: Paul Figuerado

Malinda Whitson Regional development director, University Development 3 years at Duke

Photography: Bryan Roth and Marsha Green of the Office of Communication Services and Duke University Photography.

“

I try to get in at least 30 minutes to one hour of exercise a day and spend time with my family at night. After some days, I also like to put on a pot of tea, read a book and just mellow out. Sometimes, I’ll meditate. I also tend to be a social person and since my job is dealing with people, it helps to balance everything for me.”

Working@Duke is published monthly

by Duke’s Office of Communication Services. We invite your feedback and suggestions for future story topics.

Terrence Patterson Customer service representative, Parking and Transportation Services 9 years at Duke

Please write us at working@duke.edu or

Write

working@duke.edu

Working@Duke, Box 90496,

“

705 Broad St., Durham, NC 27708

I like to go hunt around Warrenton. I’ll do that between November and January every Saturday during hunting season. I also like to fish. I’ll do some mechanic work at a buddy’s shop where we fix just about anything. I also like to DJ at weddings or house parties. I love music. I’ve been doing that for over 10 years.”

Call us at (919) 684-4345.

Send faxes to (919) 681-7926.

or Call

681-4533

Herbert “Leon” Johnson Senior sanitation equipment operator, Facilities Management 23 years at Duke

Join the Facebook fan page for Working@Duke at facebook.com/workingatduke

— By Bryan Roth Writer, Office of Communication Services

PERQS

Theaters Accepting PERQS Timberlyne 6 (Chapel Hill), Brier Creek Stadium 14 and North Hills Stadium 14 (Raleigh), Beaver Creek Stadium 12 (Apex), Crossroads Stadium 20 (Cary), White Oak Stadium 14 (Garner) and Stadium 10 at Northgate (Durham)

E M P LOY E E D I S CO U N TS

Save on movies all day long

W

hen Melissa Dean’s son saw the wolves in the trailers for the Twilight Saga series, he was hooked.

“He has a thing about wolves,” said Dean, a staff assistant at the Duke Lemur Center.

Within days, the Dean family was in the theater, bracing themselves for vampires and werewolves. “We like going to the movies as a family,” Dean said. “We have different tastes, but we take turns deciding what to see.”

Whenever possible, Dean, her husband and two sons, Benjamin and Nicholas, see movies at the Beaver Creek Stadium 12 Theater near their home near Cary. It’s one of the theaters where they can use discount tickets purchased through PERQS, Duke’s employee discount program.

View the full list of PERQS discounts at

hr.duke.edu/discounts

Got a story idea?

matinee discounts. Employees save up to $3 off the cost of a regular adult ticket for two different theater groups. u Regal Entertainment Group, which has theater complexes in Raleigh, Apex, Garner and Chapel Hill, offers tickets for $6.50 or $7.50. The $6.50 tickets are not accepted during the first 12 days of new releases. u Stadium 10 at Northgate Mall in Durham offers tickets for $6 and $7. The $6 ticket is not valid during the first 14 days of new releases.

“I save about $10 each time we use the tickets,” Dean said. “That helps pay for the fact that we usually complete the evening by going out to eat.”

Faculty and staff can purchase up to 10 tickets at a time on Thursdays at the Staff and Family Programs office on the second floor of 705 Broad St. from 8 a.m. to 5 p.m., or on Fridays from the Medical Center Human Resources office in room 1527 of the Blue Zone of Duke South, from 8 a.m. to 1 p.m. and 2 p.m. to 5 p.m. Only cash is accepted.

The PERQS program offers Duke employees the chance to see movies in the evening at prices similar to

PERQS has been offering discount movie tickets since 2003, and they remain a best seller. “We sold over 1,000 tickets

D U K E T O D AY

Rasheedah Clay, left, staff assistant in the Medical Center Human Resources Office, hands movie tickets to Melissa Dean.

here last year,” said Rasheedah Clay, staff assistant at the Medical Center Human Resources Office.

Dean expects to stop by the Medical Center office soon to pick up 10 more tickets. “The tickets don’t have expiration dates, so I know we will use them,” she said.

— By Marsha A. Green Senior Writer, Office of Communication Services

For daily news and information, visit duke.edu/today