May, 2010 Working@Duke by Working Duke

DUKE APPRECIATION The recognition and celebration of Duke faculty and staff returns in May with a blog and ice cream social with music on West Campus Quad.

NEWS YOU CAN USE

TRULY PRESIDENTIAL Winners of the Presidential Award for outstanding service were announced in April. The awards are among the most prestigious honors for faculty and staff.

Vo l u m e 5, I s s u e 4

SUSTAINABLE DUKE Are you among the 5,500 Duke community members who have pledged to make changes to reduce emissions at Duke? If not, pledge now.

May 2010

Family Ties DUKE’S WORKFORCE INCLUDES MANY FAMILIES WHOSE EMPLOYMENT TIES SPAN GENERATIONS hree tiny note cards hang on a wall behind Kristy Chu’s desk in the School of Nursing. They are a daily reminder of her family’s Duke connections. “Chu is a fourth generation employee: her parents, grandmother and two great grandparents worked at Duke. The cards, reproductions of hand-painted scenes of Kilgo Quad, Duke Chapel and other buildings, belonged to Chu’s grandmother, Ira Mae Wethington, a nurse’s aide in the 40s and 50s. Chu’s mother, Rena Wethington, framed and hung them in her office. She passed them on to Chu when she retired from Duke in 2005 after 27 years. “I always knew that Duke would be a good place to work,” Chu said. “Mom and Dad always told me Duke wasn’t going to close its doors. It was a secure working environment.” Chu is among many families for whom working at Duke is a tradition. There’s Gwen Rogers, who followed in the footsteps of her mother. And there’s the Childers family: four sisters who currently work at Duke. “Duke staff are our best recruiters,” said Sally Allison, assistant director for Duke Recruitment. “When you feel so good about where you work that you want your family to experience that, then that is some of the best proof of the value of working here.” When Chu’s mother phoned in 1998 to tell her the School of Nursing needed a staff assistant, Chu drove from Chapel Hill during a lunch break from her receptionist’s job at a realtor’s office to apply. When the offer came, she took it, and her career blossomed. “I’ve been able to work my way up from clerk five to administrative assistant – all here at the School of Nursing,” she said. Chu’s father, Don Wethington, was delighted that his daughter joined Duke. The valuable benefits lured him to Duke as a carpenter in his 40s. He had worked for local businesses but was beginning to worry about his future. “I was lucky enough to get a job at Duke,” he said. “Better pay, a retirement plan, medical insurance. I was happy to stay until I retired.” During his 21 years at Duke with Engineering and Operations, Chu’s father helped renovate Duke Clinic, where he had spent evenings as a boy waiting for his mother’s nursing shift to end. He also followed in the footsteps of his grandparents, Lilly and Clarence Mangum, both of whom retired from Duke in the 1960s. Family lore says Lilly was a housekeeper, and Clarence sterilized operating room instruments soon after Duke Hospital opened in the 1930s. Chu didn’t know about her great-grandparents’ Duke connection until she researched the history of the note cards. “I guess we didn’t ever really talk about the family connection to Duke because it seemed so natural,” she said. “Duke has just always been there, always a part of our lives. I can’t imagine life without it.”

>> See FAMILY TIES, BACK PAGE Top Photo: The sisters in the Childers family have almost 100 years of combined Duke service. Left to right are Lou Ann Mitchell, Nancy Terry, Jane Delionbach and Joan Riddle.

2009, 2008, 2007 Gold Medal, Internal Periodical Staff Writing 2009, 2007 Bronze Medal, Print Internal Audience Tabloids/Newsletters

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Kristy Chu, left, a School of Nursing administrative assistant, is a fourth generation Duke employee. She followed (clockwise) her parents, Rena and Don Wethington; grandmother, Ira Mae Wethington (with husband Milton); and greatgrandparents, Clarence and Lilly Mangum.

Editor’s Note LEANORA MINAI Leanora.Minai@duke.edu

he last time I wrote about Shape Up Duke, the fitness challenge that began in January, I was struggling to meet my goal of 10,000 daily steps on the pedometer. A lot has changed. I’m now running up to 45 minutes a clip several days a week, thanks in part to the challenge. Shape Up Duke raised my awareness about my lack of consistent, moderate-to-high intensity activity. I needed to get moving – and did. By April 4, the program’s end, I logged 2,451 exercise minutes and walked 807,269 steps. Our “Working@Duke” team placed 43rd among 240 teams in exercise minutes, and 37th among 231 teams for pedometer steps. Across Duke, more than 2,200 faculty and staff combined to exercise 3.2 million minutes, lose 7,082 pounds and take more than 793 million steps, equivalent to nearly 400,000 miles. The Medical Center logged the highest numbers in each category, followed by the University, and then Duke Hospital and Durham Regional and Duke Raleigh hospitals. (See story Page 4). “The participants loved the connection with others, and the competitive side of the program,” said Liz Grabosky, fitness program manager for LIVE FOR LIFE, Duke’s employee wellness program and challenge organizer. “Through their teams, they got to know each other better by working out together and giving each other feedback.” Participant survey results show 68 percent made a lifestyle change; 71 percent are more physically active and 55 percent eat a healthier diet. Count me among the participants more motivated, focused and accountable for achieving my ongoing fitness goals.

Newsbriefs Are you fiscally fit?

Summer fun in the gardens

Duke Human Resources will host Financial Fitness Week for staff and faculty and their immediate family members May 17-20. The week’s events are free for Duke’s workforce, and include workshops on financial planning topics such as setting long-term financial goals, saving for retirement, understanding social security and the basics of investing. Representatives from the Duke Federal Credit Union, Duke Benefits and financial benefit providers will also be available at information booths to answer questions. The dates and locations of the financial workshops are: Monday, May 17, Durham Regional Hospital (1:30 p.m. to 5:30 p.m.); Tuesday, May 18, Duke Raleigh Hospital (8:45 a.m. to 3 p.m.); Wednesday, May 19, Searle Center (9 a.m. to 5 p.m.); and Thursday, May 20, Bryan Center Von Canon rooms (8 a.m. to 5 p.m.). On Thursday, May 20, Ernst & Young will offer two sessions of a four-hour retirement planning workshop for employees approaching retirement – 8 a.m. to noon, and 1 p.m. to 5 p.m. – in the Griffith Theater in the Bryan Center. Reservations are required. Due to limited space, reservations are also recommended for other workshops. For the full schedule and to reserve a seat, visit hr.duke.edu/financialfitness.

This summer, enjoy music, movies and a family fun day in the Sarah P. Duke Gardens. On Wednesday evenings, Duke Performances will host its Music in the Gardens concerts, which include a mix of classical performers and indie rock with local ties. The series begins May 26 with the Annuals, an indie band from Raleigh. Duke employees can purchase tickets for $5; general public tickets are $10. Visit dukeperformances.duke.edu for information. For those who prefer the big screen, the Gardens plans to present its free summer movie series on the south lawn. And on May 30, the Gardens will also host a free Family Fun Day from 11 a.m. to 2 p.m., which includes a public parade led by Paperhand Puppet Intervention. Visit sarahpdukegardens.org for movie and other event updates.

Record number receive flu shots

Two gyms added to discount Duke Fitness Club memberships

With the flu season over, it appears Duke faculty and staff are a big reason the one-two punch of the 2009 H1N1 flu and seasonal flu virus was never as bad as advertised. The Duke workforce turned out in record numbers for the seasonal flu vaccine this season, which caused a lowered threat of a flu outbreak, said Dr. George Jackson, director of Employee Occupational Health and Wellness. More than 16,000 seasonal flu vaccinations were administered since October – about half of all faculty and staff, and 4,357 more than in 2008. In addition, more than 10,350 employees also received a free vaccine for the 2009 H1N1 flu. Jackson said the positive outcome is a result of the vaccine and employees following recommended health steps like washing hands. “So many people got the message about how to avoid getting sick and it had a major payoff,” Jackson said. “People were much wiser about their health this year by getting a shot and improving hygiene by washing hands often.”

Two fitness clubs in Wake County now offer Duke faculty and staff and their families discount memberships through the Duke Fitness Club. Healthtrax Fitness, 8300 Health Park in Raleigh, and Gold’s Gym, with locations in Cary, Durham, and Raleigh, were added in part due to the closing of several fitness locations last year and to expand options for a growing number of employees who live in Wake County. “We reviewed several applications from clubs that were interested in becoming part of the Duke Fitness Club program. We felt that Healthtrax and Gold’s Gym offered the most flexibility and the best options for services and locations,” said Elizabeth Grabosky, fitness manager for Live for Life, Duke’s employee wellness program. Enrollment in the Duke Fitness Club is coordinated through LIVE FOR LIFE. Membership fees are paid through payroll deduction. For more information or to sign up, visit hr.duke.edu/fitness or call LIVE FOR LIFE at (919) 684-3136.

Correction Katie Lattimore’s name was incorrect in “Volunteering for Science,” a March cover story about how employees advance scientific discovery through Duke clinical trials.

Letters to the Editor must include name and contact information. E-mail letters to working@duke.edu or mail them to Working@Duke Editor, Box 90496, Durham, NC 27708. Fax letters to (919) 681-7926. Please keep length to no more than 200 words.

Q&A: Compensation program for 2010-11 Q: Will performance evaluations still be done this year? n mid-March, President Richard H. Brodhead offered an update Yes, the performance evaluation is an important part of professional and on Duke’s financial situation, which included news about significant career development and is essential for setting goals for the coming year. budget reductions of more than $50 million. Additionally, the lump sum payment is tied to a performance rating of “But we are not free to let up now,” Brodhead said. “In order to “Successful” or “Exceptional.” Anyone rated as “Needs Improvement” or assure Duke’s future strength, we have to finish the task of working who is in a performance improvement plan as of June 30 is not eligible our way back to a sustainable budget base.” for the lump sum payment. As part of the budget realignment, employees’ base salaries will remain Q: If I am eligible to receive the lump sum unchanged this year to help close an payment, will it be subject to deductions? estimated $100 million deficit by 2012. We remain Yes, the payment is subject to all applicable Similar to last year, however, University state, federal and FICA taxes. enormously faculty and staff earning $80,000 or less will appreciative of our Q: Will senior officers of the University receive a $1,000 one-time lump payment in receive a pay increase this year? July, provided they are successfully meeting employees, both for No. the expectations of their school or the excellent work you department. Q: Will this program help avoid layoffs? do every day and for “We remain enormously appreciative Duke cannot make permanent salary of our employees, both for the excellent work your willingness to make a shared sacrifice increases at this time without aggravating you do every day and for your willingness future budget problems and jeopardizing to help meet our current challenge.” to make a shared sacrifice to help meet our jobs. To put the salary decision in — President Richard H. Brodhead current challenge,” Brodhead said. perspective, last year the lump sum payment Duke University Health System helped save $18 million, which protected employees are covered by a separate policy, and employees whose positions the equivalent of 200 jobs. Thanks to initiatives such as the retirement reside within a collective bargaining unit will be governed under the terms incentive programs, close attention to vacancy management, and of those respective contracts. improvements to efficiency at all levels, there has been significant progress

“

Q: Why was $80,000 chosen as the salary cap? The intent was to try and cover more employees who have been impacted more severely by the recession. The threshold for eligibility moved from $50,000 last year to $80,000 this year and covers the majority of employees. The $80,000 salary cap was determined by projecting how many people could get the $1,000 lump sum with the limited funds available.

with respect to reducing the University’s operating budget by 2012. With a focus on the changes already underway and a continued commitment to further reduce costs as we move forward, the probability of large scale layoffs has been substantially reduced. — By the Office of Communication Services

Duke Appreciation 2010 ast May, Bonnie Turner thanked her supervisor in a new way: she wrote an entry on the Duke Appreciation employee blog. “I truly and whole heartedly appreciate my supervisor, Eleanor Hardy,” wrote Turner, a staff specialist in Employee Occupational Health and Wellness. “She knows how to turn your gray skies to blue with a funny comment, or a hug and a smile.” Hardy was touched when she read the entry. “In all the 30 years that I have worked at Duke, nobody has ever done that kind of thing to say thanks to me,” Hardy said. “It made my day.” This month, the blog returns for Duke Appreciation 2010, the annual celebration and recognition of Duke’s 32,000 faculty and staff. Other recognition events in May include an ice cream social with music on the Quad, an employee art show and family activities at Sarah P. Duke Gardens and Durham Bulls Athletic Park.

The celebration also includes “Night of Duke Stars,” an invitation-only event for employees celebrating career milestones of 10 or more years. “Duke has had a long tradition of expressing appreciation to our colleagues who are committed to the institution’s mission and values,” said Kyle Cavanaugh, vice president for Human Resources. “Although our current economic situation has required modifications to our employee appreciation events, it is important to take time to say, ‘thank you.’” Employees can say thank you in a new way by giving a colleague a “MARKET-GRAM” from the Duke Farmers Market. Employees who purchase fruit, flowers or other small items at Friday markets in May can pick up a free bookmark gift tag from the LIVE FOR LIFE table with one of several messages like “working at Duke with you is sweet.”

Duke Stars

Each year, Duke pays special tribute to faculty and staff celebrating career milestones of 10 or more years at the Night of Duke Stars, an invitation-only event. More than 2,300 employees are celebrating milestones. Here’s a look at what some Duke stars say about Duke. “I think my peers are fabulous to work with.” — Kay Webb Theater Operations 15 years

“If you really want to learn something, you will learn it here.” — James Campbell Duke Raleigh Hospital 15 years

“I gain a great sense of self worth knowing that because I came to work and did my job today, somebody else had an easier day.” — Alonzo Felder School of Law 25 years

“Everyone that has ever been a supervisor to me has also been a mentor.”

Duke employees enjoyed music by Carnavalito last year as part of the Duke Appreciation event on the West Campus Quad. This year, enjoy music by Sensory Expressions at the Music, Art & Ice Cream on the Quad event May 27.

— Debby Marshall Parking and Transportation 25 years

“Every day when you go in, there is something new and there is something challenging.”

EVENTS Friday, May 7, 14, 21 & 28 MARKET-GRAMS, Duke Farmers Market Purchase a healthy snack for a colleague and personalize it with a free bookmark gift tag.

Saturday, May 22 Duke Family Night, Durham Bulls Athletic Park Employee $10 game package: one reserved terrace seat and national champion hat. Purchase tickets through the Duke Appreciation website or visit the stadium box office.

Compliment a Colleague

— Geneva J. Smith Department of Pediatrics 35 years

Post a compliment about a colleague on the “Making a Difference” Duke Appreciation blog. Tell the Duke community how a co-worker makes a difference. Post your note at hr.duke.edu/appreciation.

“One thing about Duke that amazes me is they are not afraid to take a chance of doing something a little different.” — Dennis Clements Duke Global Health Institute & Pediatrics 35 years

Thursday, May 27 11:30 a.m. to 2 p.m. Music, Art & Ice Cream on the Quad Bring lunch, join colleagues for art exhibits, ice cream and music with the steel drum band, Sensory Expressions. (Rain date: May 28)

“We do miracles here every day at this hospital.” — Joyce Teston Duke Hospital 45 years

Sunday, May 30 11 a.m. to 2 p.m. Sarah P. Duke Gardens Family Fun Day Garden-themed activities and a participatory parade led by the Paperhand Puppet Intervention. (Rain date: June 6).

VOICES: Hear more from these Duke Stars at hr.duke.edu/ appreciation

For other Duke Appreciation events, visit

hr.duke.edu/appreciation

3 For everything Duke Appreciation 2010, visit hr.duke.edu/appreciation

Presidential awards T

he winners of the Presidential Award for 2009 for outstanding service were honored by President Richard H. Brodhead in April. The awards, among the most prestigious honor given to Duke staff and faculty, recognize their distinctive contributions to Duke University & Health System over the year. Each recipient received a Presidential Medallion and check for $1,000. Also, 21 faculty and staff members were recognized as meritorious winners and received an award and $100.

Carey Reid Babinec

Service/Maintenance Carey Reid Babinec Master Plumber Facilities Management “He’s very ingenious in handling problems,” said nominator Marcia Kirinus, managerial director of Duke’s Plant Growth Facility. “Reid doesn’t throw his hands up and say, ‘It can’t be done.’ Instead, he thinks about it and comes back with a solution. Whenever we have a tricky plumbing situation that requires thoughtful solutions, Reid is our man. He’s a great plumber, a great communicator and smart.”

Donna Prince

Catherine Beaver

Clerical/Office Support Donna Prince Staff Assistant Dermatology “On a daily basis in the clinic, new patients will ask if they can meet Donna, as her caring and support were clearly relayed through their telephone conversations,” said nominator Kelly Carter Nelson, director of the Pigmented Lesion Clinic. “I have had new patients bring in flowers and cookies for Donna, without ever having laid eyes on her, because they were so touched by her compassionate nature when they were scheduling their appointment.”

Suzanne Brown

Dr. Karen St. Claire

Managerial Catherine Beaver

Clinical/Professional Suzanne Brown

Executive Leadership Dr. Karen St. Claire

Business Manager English

Administrative Director, International Studies, Law School

Medical Director, Child Abuse and Neglect Service Pediatrics

“I cannot think of anyone who better exemplifies the spirit of service, creative administration, people management and administrative excellence,” said nominator Cathy Davidson, the Ruth F. DeVarney Professor of English and John Hope Franklin Humanities Institute Professor of Interdisciplinary Studies. “She is not only a professional’s professional, she is a great human being, with a big heart and an ability to listen that is almost unparalleled.”

“Suzanne brings to her work the highest degree of commitment, respects the need to be detail-oriented, expecting quality work not only from herself, but also from her international population,” said nominator Paul Bumbalough, senior international student/scholar advisor. “…Students and scholars quickly recognize in Suzanne that she possesses a keen understanding of university policy, a genuine care for them as individuals and a welcome sense of humor that can quickly help to put them at ease.”

“Her willingness to come in at all hours to see and care for these children is extraordinary …,” said nominator Dr. Michael Frank, professor of pediatrics. “Her work brings enormous credit to Duke and is well recognized in the pediatric community. Her efforts have literally saved the lives of children and allowed them to become productive citizens.”

Workforce loses 7,000 pounds in challenge rian Shepherd wasn’t going to join Shape Up Duke, but once the fitness competition ended, he was glad he did. After more than 200 other teams registered, Shepherd formed his own team with seven co-workers to take part in the 12-week challenge that started in January and concluded April 4. Shepherd lost more than 20 pounds, feels better than he has in years and his team, “Emergency Department Fat Incinerators,” placed first in the exercise minutes and pedometer steps categories. “It’s been one of the best things that Duke has ever offered to its employees,” said Shepherd, monitor technician in the Emergency Department of Duke Hospital. “Shape Up inspired me to get back to working out full force.” He wasn’t alone. More than 2,200 faculty and staff across Duke combined to exercise 3.2 million

Left to right: Phillip Day, Stephanie Rasmussen, Brian Shepherd, Shannon Hodnett and Stephanie Reese were among members of the Emergency Department Fat Incinerators team. Not pictured are Melissa Latorra and Jason Sacayan.

Shape Up Duke Team Winners Weight Loss 1. Keisha’s Hardworkers 2. The Healthy Devils 3. The Heavy Breathers

Exercise Minutes 1. Emergency Department Fat Incinerators 2. Winter Run Walk 3. The Dream Team

Pedometer Steps 1. Emergency Department Fat Incinerators 2. Model Systems 3. Rapid Response Renegades

minutes, lose 7,082 pounds and take more than 793 million steps, equivalent of nearly 400,000 miles. Duke’s Medical Center logged the highest numbers in each category, followed by university employees, Duke Hospital, Durham Regional Hospital and Duke Raleigh Hospital. In addition to the Emergency Department Fat Incinerators, “Keisha’s Hardworkers,” a team from the Health System’s Transplant Collections department, won the most weight lost competition category. Members of Keisha’s team lost an average 7.2 percent of their weight from January. “We couldn’t have asked for more enthusiasm and better results from all our participants,” said Julie Joyner, manager for LIVE FOR LIFE, Duke’s employee wellness program that sponsored Shape Up. “Everyone should be very proud at taking a proactive step toward improving their health and quality of life.” As part of Shape Up Duke, faculty and staff created teams of five to 11 members to compete in three categories: weight loss, exercise minutes and pedometer steps. Each team participated in one, two or all categories and followed team

standings through Shape Up Duke’s website. Participants received a digital pedometer, exercise logbook and Shape Up Duke wristband in Duke blue. Participants also received a pass for up to five free visits to gyms. “We all went beyond what we thought we’d do because we kept looking at other teams’ numbers and wanted to kick it up a notch,.” said Ruth Montague, a lab research analyst in the Biology Department who formed “Model Systems.” Model Systems’ eight team members finished fourth in exercise minutes and second in pedometer steps by making small changes to daily routines, like walking around French Family Science Center or climbing stairs. “I’m clearly much healthier, and that’s an incentive to stick with my fitness program,” said Montague, noting improvements in her cholesterol and blood pressure. “I have more energy, my body has changed a bit and my fitness has increased. It’s great.” — By Bryan Roth Writer, Office of Communication Services

For more fitness programs, visit hr.duke.edu/liveforlife

NCAA basketball championship items flying off shelves ristin LoBiondo loves Duke basketball and wanted to be among the first fans to get merchandise after the Duke men’s basketball team won the NCAA National Championship. Following Duke’s welcome home celebration April 6 in Cameron Indoor Stadium, LoBiondo stopped by the Duke University Store in the Bryan Center to pick up a T-shirt for herself as well as her dad and sister. She’s not done yet. “I’ll probably get a few other things like a hat, and I’ve been waiting to get a new Duke license plate cover for my car,” said LoBiondo, an event coordinator with the Office of Student Affairs and Facilities. “Through high school and college, I had a plain Duke license cover that got bent up, so I’ve been waiting for that moment to get a new one, and it’s finally here.” LoBiondo isn’t the only one scooping up Duke basketball gear in the wake of the championship. On the day after the game, Duke Stores estimates that between 20,000 and 22,000 Tshirts were sold through stores on campus, online or at the welcome home rally. There were 27 versions of championship T-shirts originally ordered among the more than 100 pieces of national champions merchandise sold through Duke Stores. In the first week after the game, more than 52,000 T-shirts and about 3,000 baseball caps were sold through Duke Stores. Top sellers have been the “Locker Room” shirts and hats, as worn by the Blue Devils immediately after their championship win against Butler University. More than 12,000 Locker Room T-shirts were sold in the first week.

“The day after the game, we were doing about 15 times more business than we do on a normal day,” said Tom Craig, merchandise manager for Duke Stores. “These items will probably be hot commodities through this summer and even into next fall.” To help with the increase in stock and sales, Duke Stores brought in 15 temporary workers to supplement staff. That was helpful for Stephanie Helms Pickett, who showed up at the Bryan Center store at 10:30 a.m. the day after the championship game to buy T-shirts for herself, her husband and her pastor. “I desired to have a memento as a reminder of the team’s significant achievement,” said Helms Pickett, director of assessment and professional development programs for Student Affairs. “I’m an absolute basketball fan and bought a shirt for myself out of pride and excitement of being a part of the Duke community.” With such a strong demand, Craig said he expects Duke Stores to generate more revenue from selling championship merchandise. “This has been like graduation, alumni weekend and summer campus tours all rolled into one,” he said. “It’s like our own little stimulus package.” — By Bryan Roth Writer, Office of Communication Services

The Locker Room T-shirt was worn by Duke after the NCAA championship win. It costs $20 though Duke Stores on campus or online at dukestores.duke.edu.

PERQS E M P LOY E E D I S CO U N TS

Take me out to the Durham Bulls game Be the first to know Learn about special PERQS discounts, including Durham Bulls tickets, by signing up for the PERQS e-mail listserve at hr.duke.edu/discounts. The e-mail includes offers that may not be listed on the PERQS website.

he first time Salvatore Mungal saw a baseball game, he thought it odd that players used gloves.

“I grew up in the West Indies playing cricket, where you don’t use gloves,” he said. In college in New York, fast balls pitched by friends turned his bare hands red, so he decided to pick up a glove. Friends may have taught him that lesson, but his wife, Audrey, turned him into a baseball fan. “She’s a Mets fan,” he said. “We watched a lot of games together.” Mungal, a bioinformatics analyst at the Duke Cancer Center, often purchases Durham Bulls baseball tickets for family gatherings through PERQS, Duke’s employee discount program.

For Durham Bulls information and stadium directions, visit

dbulls.com

“Whenever someone visits we make a point of getting a big troop of people together,” he said. “We can have up to a dozen people go, so it really helps to get a discount.” The Durham Bulls, whose season runs through September, offers Duke faculty and staff discount tickets to select games

through PERQS. The discount varies game to game, from savings on tickets to game packages that include a ticket plus Bulls memorabilia or coupons for food and drinks from stadium vendors. The discounts are generally only advertised through the PERQS e-mail list, which employees can subscribe to from hr.duke.edu/discounts. Over 175 businesses or vendors offer discounts to Duke employees, and 13,400 faculty and staff are on the PERQS e-mail list to learn about special offers. Kim Bowman, space coordinator for the Duke Clinical Research Institute, has used the discount tickets to take her family to Bulls games since her 6-yearold son, Grant, was a toddler. “Grant has become a big fan,” she said. “He loves to watch Wool E. Bull ride around the field on the go cart, and cheers wildly when the big bull blows smoke to celebrate a home run.” For Mungal, fan interaction is what makes a Bulls game special. “If you go see the Mets in New York, you are so far from the field you feel like a

Salvatore Mungal, far right, a bioinformatics analyst at the Duke Cancer Center, enjoys a Durham Bulls game with family.

nobody,” he said. “In Durham, it’s different. Taking the family out, eating hot dogs, sitting close to the field, having a few laughs. You really feel part of the game. You can’t beat that experience.” — By Marsha A. Green Senior Writer, Office of Communication Services

DUKE

Who ya gonna call?

By The

Numbers

W O R K P L A C E FA C T S A N D F I G U R E S

n any given month, the Office of Information Technology fields more than 7,500 questions from Duke staff, faculty and students on topics from network connectivity and software to e-mail and computer viruses. Now users can check out the numbers behind Duke’s most utilized IT services as part of a new metrics initiative aimed at explaining how OIT measures its performance. “We’ve gotten very good at informing customers about service outages, but these metrics will give customers a clearer picture of the other side of the story: the majority of time that our services are up and running reliably,” said Susan Lynge, OIT’s senior metrics analyst. Much of the data comes from the OIT Service Desk, which tracks how quickly calls are answered and how many requests are resolved with the first call. Customer survey data targets five areas: courtesy, skills and knowledge, timeliness, response quality and overall experience. OIT’s goal is to achieve a satisfaction rating of 4.5 or higher (out of 5) on all survey measures, for example. For the most recent reporting period, ratings averaged about 4.7. Maria Maschauer, who responded to a survey, said she was pleased that OIT was sharing more detailed information about customer feedback. “Whether it’s a simple question or a complicated problem, or if my computer’s just not acting right, they’re always very courteous and willing to help,” said Maschauer, who works as the visitors and special events coordinator in Duke’s literature program. “When outages happened, we used to say, ‘What are they doing over there?’ ” she said. “We didn’t understand why or what was going on. It’s great to have more information now.”

OIT Service Desk Tickets 2009 The OIT Service Desk fielded nearly 91,000 questions from students, faculty and staff in 2009. Service Desk analysts connect with the Duke community by phone, Web, e-mail, a walk-up location at the Link in Perkins Library, and live chat. Immediate, interactive responses help users navigate the world of NetIDs, e-mail accounts, connectivity, operating systems, spyware, viruses, enterprise applications, desktop software and other issues.

— By Cara Bonnett Managing Editor, News & Information Office of Information Technology

Source: Office of Information Technology

Check out statistics on a variety of OIT services at www.oit.duke.edu/about/metrics

Employees score touchdown with discount Athletic Pass or the first time in a decade, faculty and staff can see how the Duke football team stacks up against a national champion – on the cheap. Duke employees can now purchase the 2010-11 Employee Athletic Pass to all home football and women’s basketball games. The pass includes admission to the anticipated football matchup against national champion University of Alabama at Wallace Wade Stadium on Sept. 18. In addition to the Alabama game, Duke will host ACC powerhouses University of Miami and Boston College, and rival University of North Carolina-Chapel Hill. Duke went 5-7 in 2009, its winningest season since 1994. “With an incredible home schedule and the excitement built around the progress the football team has made on the field, we’re expecting 2010 to be a special season,” said Bart Smith, director of marketing and promotions for Duke Athletics. “Faculty and staff have purchased tickets in record numbers the last couple years, so we can’t wait to welcome more fans to Wallace Wade this season.” Last year, about 2,300 employees purchased the pass, which includes various package and ticket options that save employees $65 to more than $500. A person can be added to a family plan for $62.50. Here are the options: • Single employee pass, football only – $135 • Single employee pass, football and women’s basketball – $160 • Family employee pass, four tickets for football only – $250 • Family employee pass, four tickets for football and women’s basketball – $300

Get The Pass To purchase the Employee Athletic Pass, call the Duke Athletics ticket office, (877) 375-DUKE, or visit the ticket office in Cameron Indoor Stadium. The office is open 8:30 a.m. to 4:30 p.m. Monday through Friday. For Duke football, which begins at home Sept. 4, Employee Pass seating is in sections 7, 8, 9 and 10. The women’s basketball season begins in November. Tickets are general admission.

“Having the support of Duke faculty and staff has been such a huge part of our success at Cameron," said women's basketball head coach Joanne P. McCallie, who led the Blue

Friends and family gather with Babs Wise, associate director of the Office of Undergraduate Scholars and Fellows, to tailgate before a home Duke football game in 2009.

Devils to the ACC championship in March. “I can’t wait to see more employees and their families come out to cheer us on and celebrate victories with us.” Each pass holder receives a free Duke T-shirt and multiple chances to purchase men’s basketball tickets. A new reserved section of Wallace Wade Stadium has also been opened to pass holders for 2010, allowing more people to sit closer to mid-field. Among those fans will be Babs Wise, associate director of the Office of Undergraduate Scholars and Fellows. Wise said she started buying the pass after David Cutcliffe became head coach in 2008. “I felt that because Coach Cutcliffe was so adamant about getting community support, the least I could do was show up for game day and cheer him on,” Wise said. “It’s a great deal of fun to go to the games, sit in the same place every week and enjoy the company of other ticket holders.”

GODUKE.com

— By Bryan Roth Writer, Office of Communication Services

Sustainable uke YO U R

S O U R C E

F O R

G R E E N

N E W S

Rising to the challenge

D U K E

Green Devil Challenge By the Numbers

Rich Kells, assistant director of the Duke Annual Fund’s Young Alumni Program, rides his bike to work instead of driving to lower his carbon footprint.

Duke community is cutting its carbon footprint

5,550+ Green Devil Pledges

cott Rockart knows the commute from his Chapel Hill home to Duke isn’t ideal for his carbon footprint, especially in an SUV. When he crunched his numbers on Duke’s carbon calculator to find out just how big his footprint was, he wasn’t happy. It was more than 4,000 pounds of carbon a year, enough to take about a half-acre of pine trees a year to remove his carbon from the atmosphere. “I’m a numbers guy, and I was curious what my numbers were and what I could do to make things better,” said Rockart, an assistant professor in the Fuqua School of Business. “I know what I drive is inefficient over a long distance, but with three kids and carpools, it’s something I need.” With information from the carbon calculator, a tool to see how much carbon a person emits during a year at Duke, Rockart is trying to make changes like reusing paper, buying local food from the Duke Farmers Market and working from home instead of driving to work. Rockart is among about 2,000 Duke students, faculty and staff who have used the carbon calculator as part of the university’s ongoing “Green Devil Challenge,” a monthly grassroots effort led by the Campus Sustainability Committee and Sustainable Duke to encourage faculty, staff and students to make changes to reduce emissions at Duke. As part of the American College & University Presidents' Climate Commitment, Duke has pledged to become climate neutral by 2024. That means the university needs to cut or offset roughly 330,000 metric tons of greenhouse gas it produces every year. Students and employees are asked to make smarter choices about energy use, getting to and around campus and disposing of waste.

One method is through the Green Devil Challenge, which began in January. Participants are asked to accept a variety of actions like taking the Sustainable Duke Pledge, which states: “I will consider the environmental, social and economic impact of my daily decisions and make every effort to reduce my ecological footprint.” The February challenge invited Duke community members to use the carbon calculator for a detailed report about their emissions and suggestions to reduce their carbon footprint at Duke. Tips included saving energy through “green computing” like turning off monitors when not in use. Future Green Devil Challenges include using less water during the summer months. “Tools like the carbon calculator make it easier for the Duke community to measure its impact and take action,” said Tavey McDaniel Capps, Duke’s environmental sustainability program director. “It will help us institutionally to reduce our carbon footprint, since we rely heavily on individual behavior change to help us meet our goal of neutrality.” After receiving a “Challenge” e-mail in February, Rich Kells took the Sustainable Duke Pledge and promised to reduce his ecological footprint. Kells, assistant director of the Duke Annual Fund’s Young Alumni Program, said that because of the challenge, he plans to occasionally walk or bike about a mile to his office on West Main Street instead of driving to work. “I had thought about doing it before, but going online and making a commitment to take the action makes it more real, so now I plan on building these changes into my life,” Kells said. “It’s important to make these changes through collective action because if 100 Duke employees decide to not drive to work with me, it’s going to have an impact.” — By Bryan Roth Writer, Office of Communication Services

1,900+ Completed Duke Carbon Calculator

3,500+ January Challenge: Green Devil Pledge

1,100+ February Challenge: Use Duke’s Carbon Calculator

600+ March Challenge: Use less electricity

450+ April Challenge: Carpool, bike or use public transportation

(Figures through April 1)

Stay informed about sustainablility at duke.edu/sustainability

WORKING@ DUKE

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I’d highlight Gary Glass, who works in Counseling and Psychological Services. Gary is so impressive to me because of his outstanding ability to connect to both students and staff. He has a calming presence that assists tremendously during critical incidents. He also continually pushes for dialogue about important student issues and provides new knowledge about how to respond to these issues. Finally, he can always be counted on for a warm smile.”

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Joe Gonzalez Associate dean, Residential Life 6 years at Duke

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Family Ties CONTINUED FROM PAGE 1

friends, and from her manager at Duke. When you have people who care, you are willing to push yourself to the limit.”

Watching Her Mom Gwen Rogers remembers visiting Duke as a child and watching her mother prepare research specimens in a laboratory. “I would sit by her in the lab, or walk over to old Baker House with her to collect samples,” Rogers said. “I got to see so many different professionals at work, and I got to know my mother’s colleagues real well.” With fond memories of the work environment, it was an easy choice for Rogers, then in her 20s, to apply to Duke. “A lot of my family and friends worked for Duke,” Rogers said. “I wanted to make myself a Gwen Rogers, left, used Duke’s Employee Tuition Assistance part of that environment.” Program to help pay for her education at North Carolina She began as an Central University. She celebrated graduation with her late anesthesiology medical uncle Jasper Harris, right, who passed away in 2009 a few months after graduation. supply assembler in 1988. Over the years, she climbed the ladder to her current position as staff assistant in Women’s Studies. “I wanted to exceed – to better myself with each move,” she said. That ambition led Rogers to Duke’s Employee Tuition Assistance program in 2006. Her dream: become the first person in her immediate family to earn a college degree. Thanks in part to Duke’s tuition program, her dream came true in 2008 when she graduated with top honors from North Carolina Central University with a degree in business information technology and a concentration in Information Systems. Among those in attendance at commencement was her mother, Mattie Harris, who retired as a Duke research technician in 2007. “I was so proud of her for pushing herself, working full time and going to class,” Harris said. “She got a lot of support from family and

D U K E T O D AY

Four Sisters Nancy Terry, a senior program coordinator in the Pulmonary Division, doesn’t have to look far to find her family at Duke. She and three of her sisters – all with the maiden name Childers – work within Duke University Medical Center. Terry was the first of the family to arrive, accepting a job as an accounting clerk in the Private Diagnostic Clinic in 1973. In the 1980s, her three younger sisters joined her at Duke. She encouraged her youngest sister, Jane Delionbach, to apply for a receptionist position in 1983. “I had seen Nancy move up quite a bit in 10 years,” said Delionbach, administrative assistant for the vice dean of Finance and Resource Planning in the School of Medicine. “I knew there was a lot of opportunity at Duke.” A few months later, Joan Riddle, the middle sister, signed on as a nurse. And Lou Ann Mitchell, the second-to-youngest, joined Duke in 1984 as a security officer. She is now an administrative assistant in the Duke Clinical Research Institute. With nearly 100 years of service among them and experience in more than 20 departments, the sisters have created a web of Duke contacts. “If we don’t know someone in a department, we always seem to know someone who does,” said Riddle, a staff nurse for Duke Women’s Health Associates. Tracy Chelenza, a family friend and Duke employee, said the network is a valuable asset of the sisters’ longevity at Duke. She frequently calls the sisters for names of department contacts. “They can help make that first contact with someone quicker, less cumbersome,” she said. The sisters never planned on working for the same institution but enjoy the close proximity. “We are all on speed dial,” Delionbach said. “But it is nice to be able to pop around and see each other on a break if we need to.” — By Marsha A. Green Senior Writer, Office of Communication Services

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