October/November, 2017 Working@Duke

FINDING YOUR PURPOSE 8

WIN AN APPLE WATCH 10

DISCOUNTS FOR LUNCH 14

NEW S YOU C AN USE • O C T O B E R / N O V E M B E R 2 0 1 7

Fighting Back for Health

Editor’s Note

CONTENTS

LEANORA MINAI

Well-being: 239 steps – and counting November marks my 13th year as an employee, but until about a month ago, I had not checked off climbing the Duke University Chapel steps from my Duke bucket list.

The narrow spiral staircase that winds to the top of the Chapel tower is closed to the public and features 239 heart-rate-tripling steps, each the shape of a thin pie slice.

Climb all steps, and you arrive at the top, 210 feet up, with magnificent views of Duke’s historic campus, its buildings and expansive tree canopy.

“It’s incredible,” said Meg Avery, an administrative coordinator in the Chemistry department and a firsttime Chapel step climber. “Look how this campus has grown. It’s amazing.”

In September, Meg, me and nearly 100 other Duke community members got a special opportunity to climb the steps in small groups during the Week of Wellness, which featured Meg Avery pauses to take in the view. activities tailored around Healthy Duke themes of Mental and Emotional Wellbeing, Environment and Culture, Physical Activity and Movement, Fulfillment and Purpose, and Food and Nutrition.

The climb involved five to eight minutes of stepping, similar to a StairMaster, only we were in a dark, damp vertical passageway. I asked Taylor Miron, fitness specialist with LIVE FOR LIFE, Duke’s employee wellness program, about the benefits of the climb.

“It definitely works the heart, and it kicks our body into gear to burn calories,” she said.

In this month’s issue, you can learn more about Healthy Duke and several employees who made life changes to improve their health. Here are a few of my priorities, aligned with some Healthy Duke themes.

Mental and Emotional Wellbeing: I took cold showers for one month this summer. Now, I end the shower with cold water. I read an article in The New York Times about how the practice helps with not “liking and disliking” things. Give a cold shower a try: bit.ly/coldbrrr.

Physical Activity and Movement: I’m training for a half-marathon and recently folded in strength training.

Fulfillment and Purpose: Like Duke’s talented employees, I find purpose in doing my best to contribute to our community through Working@Duke.

I’m also studying for a master’s degree in liberal studies at Duke and draw much fulfillment from my wife, dog, family, and friends.

What are your wellness priorities? Share your photos and insights on Facebook, Twitter or Instagram using #HealthyDuke.

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4 Fighting Back for Health As Open Enrollment for medical benefits begins in October, Duke

employees who faced health challenges share how they changed their lifestyle to meet wellness goals. Next year, monthly premiums for Duke’s most popular medical plan, Duke Select, will increase by $2.

8 A Higher Calling According to a Gallup survey, less than one in five adults worldwide have a strong sense of purpose and well-being. What’s your life purpose? “Regardless of where people are coming from, we are all seeking the answer to the question,” says Luke Powery, dean of Duke University Chapel.

10 Win an Apple Watch Test your knowledge of campus IT security best practices during

Cybersecurity Awareness Month and win a chance at an Apple Watch.

11 Career Tools: How to master difficult conversations 12 Bringing ideas to life in the Co-Lab Studio 14 Lunch on the cheap(er) 15 Grow your food – a fun step toward sustainability Contact us Editor/Communications Director: Leanora Minai (919) 681-4533 leanora.minai@duke.edu Assistant Vice President: Paul S. Grantham (919) 681-4534 paul.grantham@duke.edu Graphic Design & Layout: Paul Figuerado (919) 684-2107 paul.figuerado@duke.edu

Stephen Schramm Senior Writer (919) 684-4639 stephen.schramm@duke.edu Jonathan Black Writer (919) 681-9965 jonathan.c.black@duke.edu Photography: Duke University Photography and Stephen Schramm of Communication Services.

Working@Duke is published every other month by Duke’s Office of Communication Services. We invite your feedback and story ideas. Send email to working@duke.edu or call (919) 681-4533.

Visit Working@Duke daily on Duke Today: working.duke.edu

2017, 2014 Gold, 2015, 2013, Silver, 2016, 2009, 2007 Bronze, Print Internal Audience Publications and 2012, 2011, 2009, 2008, 2007 Gold Medal, Internal Periodical Staff Writing

BRIEFLY Help a community, contribute to the employee giving campaign Whether they provide hot meals to homebound seniors or books for Durham Public Schools students, Triangle nonprofits rely on funding throughout the year to start and sustain programs.

Through October 31, Duke employees can contribute to the “Doing Good in the Neighborhood” campaign in up to six categories: Youth Empowerment, Health, Neighborhoods, Schools, the United Way of the Greater Triangle, and the Community Care Fund, which provides competitive grants to Triangle nonprofits.

“This October, let’s unite as a Duke family to help our neighbors,” said April Dudash, campaign manager for the employee giving campaign.

“Five dollars could make the difference of providing one child with a new book or a family with a pack of clean diapers for their baby. Any amount helps, please give what you can, and the support of every Duke employee matters.”

Staff and faculty can get started with payroll deduction or give in another way by visiting doinggood.duke.edu. While the campaign runs through October, employees can start or increase contributions to the campaign year-round.

As part of the campaign, employees are entered into a drawing to win prizes throughout the month of October, from Duke men’s basketball tickets to a Washington Duke Inn Fairview Dining Room gift certificate.

Duke has set 2017-18 campaign goals to raise a total of $800,000 and have 3,000 employees participate. There are nearly 42,000 Duke employees across Duke University and Duke University Health System, but less than 5 percent of the total employee population currently make a contribution to Doing Good in the Neighborhood.

The 2016-17 campaign raised a total of $549,873, which was distributed to 56 organizations, 12 neighborhoods and nine schools in four North Carolina counties.

Visit doinggood.duke.edu to make a contribution and to read stories about the organizations that receive Doing Good in the Neighborhood funding.

Fight off the holiday pounds Most Americans gain weight between the Thanksgiving and New Year’s holidays, but you can take a step toward maintaining weight by joining “Maintain Don’t Gain.”

The eight-week program is organized by LIVE FOR LIFE, Duke’s employee wellness program, and runs Nov. 13 through Jan. 5.

Katie MacEachern, fitness program manager for LIVE FOR LIFE, said the simplicity of the program is an attractive feature during a hectic time of year.

“Your health doesn’t have to go out the window just because it’s the holiday season,” she said.

Participating employees receive weekly emails that include easy recipes and tips about healthy behavior. Employees can also visit the LIVE FOR LIFE office in Duke Clinic’s Red Zone basement early in the program to measure their body fat percentage. Screenings may be done during a scheduled drop-in time or as part of a fitness consultation.

Last year, nearly 700 faculty and staff participated in Maintain Don’t Gain, losing a combined total of 952 pounds. One employee lost 24 pounds.

To sign up, visit hr.duke.edu/maintain.

Duke Family Medicine Center to offer primary care services for LGBTQ+ populations Duke Family Medicine Center is working to expand its clinical practice to include an LGBTQ+ Patient-Centered Medical Home, in coordination with key Duke University stakeholders and the local LGBTQ+ community.

The clinic at 2100 Erwin Road will continue to offer comprehensive family medicine services —physicals, care for chronic conditions, women’s Jessica Lapinski, left, and Tiffany Covas health, low-risk obstetrical care, well-child visits, geriatrics and more. And soon the clinic will also offer services geared toward specific needs of the LGBTQ+ population, including hormone affirming therapy, healthy lifestyle support including weight loss, and screening for sexually transmitted diseases/infections, all with a focus on culturally sensitive and knowledgeable care.

The initiative is led by Tiffany Covas, M.D., MPH, who recently joined the faculty after completing Duke’s family medicine training, and Jessica Lapinski, DO, a second-year family medicine resident. They hope Duke Family Medicine Center can be a medical home for Duke and Durham’s LGBTQ+ populations once the initiative is rolled out over the next year, and feel a significant impact can be made in terms of reducing health disparities.

For more information about the planned LGBTQ+ PatientCentered Medical Home at Duke Family Medicine Center, e-mail lgbtqpatientcare@duke.edu, or to make an appointment, call (919) 684-6721. Learn more: bit.ly/familymedicineLGBTQ.

Get discount tickets to Disney on Ice See Elsa, Moana and Mickey Mouse all in one place in December when Disney on Ice returns to the Triangle with a discount to shows for staff and faculty.

The show, “Dare to Dream,” has eight shows from Dec. 6-10 at Raleigh’s PNC Arena. Duke employees can receive an opening night special by paying $17 for the Dec. 6 show. A discount of $4 per ticket can also be applied to the other shows. Regular tickets start at $20.

“Dare to Dream” follows five Disney heroines – Moana, “Frozen’s” Elsa and Anna, Rapunzel, Belle and Cinderella – on their own adventures.

Mickey and Minnie Mouse serve as hosts for the show.

Shows are at 7 p.m. Dec. 6-7; 8:30 p.m. Dec. 8; 10:30 a.m., 2:30 p.m. and 6:30 p.m. Dec. 9; and 1 and 5 p.m. Dec. 10. Discounts are for advance sale only and exclude Rinkside and VIP seats.

Visit hr.duke.edu/discounts, select "Entertainment" and search for the Disney on Ice discount and ordering instructions. NetID and password are needed to access the discount.

working.duke.edu

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Fighting Back for Health

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Employees make life changes after facing challenges; Open Enrollment begins Oct. 23

ne dollar doesn’t go far today, but it can still buy a 12-ounce soda from many area vending machines or a less popular song from iTunes.

It’s also how much the monthly premium will increase for individual coverage for the Duke Basic medical plan next year. For Duke Select, the most popular health insurance plan among faculty and staff, the increase will be just $2 per month for individual coverage.

In addition, there will be no changes in co-pays or deductibles for any of Duke’s medical, vision or dental plans, and the premiums for vision and dental insurance will remain unchanged in 2018.

“The stability of Duke’s plans reflects a stark contrast to what is happening with health insurance around us,” said Kyle Cavanaugh, vice president for Administration. “We are seeing rather significant changes in the health insurance market with other employers and the health care exchanges.”

Cavanaugh said the rates for coverage in the health care exchanges reflect double-digit premium increases, and many employers are moving to high-deductible plans, which shift more of the financial burden to employees.

Duke will add new features across all medical plans in 2018, including increasing the number of covered physical therapy visits and coverage for breast pumps and lactation consultants for new mothers. Employees can review and update their medical, dental and vision coverage, as well as enroll in reimbursement accounts during Open Enrollment from October 23 to November 3.

The coverage and affordability of the plans are central to Duke being honored by the Chronicle of Higher Education as a “2017 Great College to Work For” for compensation and benefits.

Amy Brennan, circulation manager at Ford Library at the Fuqua School of Business, doesn’t need convincing when it comes to the value of Duke’s plans. During a brief period in her 20s, she went without health insurance while in between jobs.

Duke Monthly Health Insurance Premiums Family

Individual Duke Select Duke Basic Blue Care Duke Options

2018 $80 $32 $154 $148

2017 $78 $31 $147 $141

2018 $473 $299 $689 $680

2017 $461 $292 $656 $648 Source: Duke Human Resources

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“It was a short time, but a scary time,” Brennan said.

In 2006, not long after she was hired at Duke, Brennan was hiking on Grandfather Mountain with her husband when she slipped on wet rocks and fell, spraining her right ankle and damaging tendons in her left knee.

Brennan’s rotten luck continued when, while back at work on crutches, she fell, leaving her with a herniated disc. But from the urgent care in the mountains, to the specialists back home and the physical therapy that helped her recover, Brennan paid no more than copays.

“I’ve seen other people who were in accidents with huge medical bills, but Duke’s insurance saved us,” Brennan said.

“We were very lucky.”

Cavanaugh said a reason Duke’s plans remain more affordable than other employers is the active role faculty and staff take to improve their health and manage chronic conditions. Here are three Duke employees who made changes to take control of their health and wellness.

Mark Snead: Don’t miss special moments Mark Snead knew he wasn’t taking care of himself. But last December, laying on a bed at Duke University Hospital, he finally found the motivation to change.

He had been at work when he felt lightheaded. His left side went numb. He struggled to tell a co-worker to call 911, his mouth unable to form the words. >> continued on page 6

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n September, the Healthy Duke movement formally kicked off with a Week of Wellness. The event featured events and activities throughout the week to help highlight the resources and support available to faculty, staff, and students to live healthier, improve their quality of life, and reach their full potential.

“Duke has long been considered among the top providers of healthcare in the country,” said Eugene Washington, chancellor for Health Affairs and President and CEO of Duke University Healthy System. “Now, we are embarking on a journey to fully embrace the many resources, benefits, and services we provide within our own community to become among the healthiest organizations, too.”

The initiative, which draws upon resources and minds from across Duke, addresses five areas of wellness:  Food & Nutrition  Mental & Emotional Wellbeing  Physical Activity & Movement  Fulfillment & Purpose  Environment & Culture “Too often we take our health and wellness for granted until we have to deal with some issue that limits our ability to do everyday activities,” said Duke Vice President for Administration Kyle Cavanaugh. “Then we realize how central our health and wellbeing is to everything we hope to achieve in our personal, academic, and professional lives.”

The initiative launched in the spring with a photo contest asking staff, students, and faculty to submit photos that reflect why their health was important to them. More than 800 photos and stories were submitted, including one from Sarah Hicks, 23, a University of North Carolina Wilmington nursing student who worked as an intern at Duke Cancer Center.

Hicks’ photo showed her paddling a kayak in the distance on the shores of Lake Erie. Six months earlier she had been discharged from treatment for an eating disorder.

“Health and wellbeing have taken on a new meaning for me over the past year,” she wrote with her entry. “I have learned that it is not about a number on the scale or how our physical appearance compares to others. It is about taking care of our bodies, hearts, and minds to the best of our abilities. It is not being afraid to ask for help.”

It took a mini-stroke at age 47 for Mark Snead to realize he had to take his health more seriously if he wanted to be there for his twin 9-year-old daughters.

With its broad reach, Healthy Duke hopes to create space for community members to follow their motivations and take charge of health and wellness. Share your pictures and insights on Twitter, Facebook and Instagram using #HealthyDuke.

Learn more about Healthy Duke at healthy.duke.edu working.duke.edu

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What if you had to be hospitalized? $5,000 $4,490

$4,000 $2,960

$3,000 $2,280

$2,000 $1,250

$1,000

$0

$600

Duke

Regional

Private University

Research Company

State

Universities

Regional Medical Center

Duke's health plans compare more favorably to other employers in North Carolina when considering a patient’s cost for an inpatient hospital stay assuming charges of $8,000. Source: Duke Human Resources

Snead was having a Transient Ischemic Attack, a mini-stroke.

In the emergency room, he thought of his twin 9-year old daughters and the moments in their lives he might miss.

Later, doctors told 47-year-old Snead that he was diabetic and had hypertension, high blood pressure and high cholesterol.

“I don’t plan to outlive you,” his father told him at the time.

“You’ve got to do better.”

Since then, he has.

After a radical reshaping of his diet, Snead, a comparative medicine specialist, is 38 pounds lighter, no longer diabetic and off blood pressure and cholesterol medications.

He watches his sodium and sugar intake, and his girlfriend, Feona Evans, sends him to work each day with meals of lean protein and vegetables. Formerly a heavy soda drinker, he no longer touches it.

“I want to be around a little longer,” Snead said. “I want to see grandkids. I want to see graduations and proms. I want to be around for that stuff.”

of something and quickly change direction, kind of like a squirrel. Most people can’t keep up with me.”

While she says she’s always walked fast, now she does it for a purpose.

Roughly a decade ago, Grubaugh was diagnosed with Osteoporosis, a condition defined by thinning bones.

“That bothered me,” said Grubaugh, 60.

“I’m active. I thought I was healthy. Why don’t I have strong bones?”

In addition to medication, Grubaugh fought the problem with exercise. She’s begun a circuit-training group with friends from her neighborhood and recently took up hot yoga.

She also makes it a point to record as many steps as possible with the help of a Fitbit on her wrist. She’ll park at the far end of parking lots and volunteer to run errands if it means more steps. Her minimum is 10,000 steps per day, but she often doubles that.

With her bone density scans showing improvement, those steps are leading her in the right direction.

Hallie Grubaugh: Get in 10,000 daily steps Hallie Grubaugh earned her nickname.

The rapid pace she keeps while walking the halls of Duke University Hospital got her dubbed “squirrel.”

“I change directions very quickly,” said Grubaugh, a CT scan technologist. “I’ll be going one direction and then think

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Hallie Grubaugh is known by her colleagues as "squirrel" because of her rapid pace walking the halls of Duke Hospital. She walks a minimum of 10,000 steps per day to help improve her Osteoporosis, a condition defined by thinning bones.

“

I’ve seen other people who were in accidents with huge medical bills, but Duke’s insurance saved us. We were very lucky.

”

Amy Brennan Circulation manager at Ford Library at Fuqua School of Business who suffered an injury while hiking

Sylvia Harris: Keep singing and dancing For a short period in 1991, Sylvia Harris lived in a car with her two children. What sustained them and offered hope was a song. Not a specific song that played on the radio, but one that lived inside her.

“A lot of times the kids were restless because we were sleeping in a car,” she said. “I’m riding around in the middle of the night, and I’m singing. I would get them singing and teach them songs.”

Harris had been a victim of domestic violence and found herself homeless after a trial that put her now ex-husband in prison. During those dark days, she found comfort in singing.

“I didn’t have anyone to go through that ordeal with me,” said Harris, a staff assistant in Biomedical Engineering. “It was the music. It was a song in my heart.”

Song has always lifted Harris up and served as a means of inspiring others. But recently, her weight at 250 pounds made it difficult for her to do what she loved.

“Singing is who I am, and I cannot do that if I can’t breathe,” she said, “I can’t do that if I can’t walk up two flights of stairs at my house without almost having to pass out.”

After several failed efforts, Harris finally found a unique approach that worked for her.

“I started dancing,” she said. “I can’t dance. I couldn’t even two-step. One afternoon, I put some tapes on in my house and just started dancing. I looked crazy, but I can look crazy in my own house. With the dancing came the energy, and then I started watching what I’m eating.”

During the past few months, Harris has lost 31 pounds and has the energy and stamina to sing again. Her goal is to get to 180 pounds.

“I’m not weak and sluggish all the time,” Harris said.

“Now, I’m ready to go out into the world and give what I have as far as singing is concerned, because now I can do it.” 

By Stephen Schramm and Paul Grantham

Sylvia Harris, a staff assistant in Biomedical Engineering, found a creative way to lose weight so that she could continue to offer her gift of song to others.

Review and update medical, dental, and vision coverage and enroll in reimbursement accounts during annual Open Enrollment from October 23-November 3.

hr.duke.edu/enrollment2018 working.duke.edu

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The Health of W

hat is your life’s purpose? Why are you here?

Luke Powery, dean of Duke Chapel, doesn’t have the answer, but he understands the significance of these questions and their influence on health and well-being.

“Regardless of where people are coming from, we are all seeking the answer to the question, ‘Why am I here? What am I supposed to do?’” he said. “We are living a life, but it may not be the life that wants to live in and through us. When there is a lack of purpose or fulfillment in life, the struggle can create physical, mental, emotional, and spiritual challenges.”

According to a 2013 Gallup survey, less than one in five adults worldwide have a strong sense of purpose and wellbeing. This helps explain why Luke Powery “Fulfillment & Purpose” is one of five core themes of the Healthy Duke initiative, which was launched this year to help faculty, staff and students live healthier, improve quality of life and realize their full potential.

While purpose and fulfillment can be sought through work, service, art, music and other endeavors, many Duke community members find connections by engaging in a range of spiritual and religious communities on campus.

Powery, who serves on the Fulfillment & Purpose working group for Healthy Duke, oversees the staff and programs of Duke University Chapel as well as organizations on campus that comprise Religious Life at Duke.

“Faith is literally at the center of the campus,” said Powery, sitting in his Duke Chapel office in the heart of campus. “There is something about the culture, the ethos, the history of this place.

But it’s not just historical; it’s actual and ongoing. There is still a vibrant spiritual life here.”

Working@Duke talked with several faculty and staff who are active in faith communities on campus about how their religious and spiritual practices contribute to overall health and well-being.

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Seeking understanding Last year, Jesse Summers heard about a student whose mother died.

The student had arranged with Rabbi Elana Friedman, the Campus Rabbi for Jewish Life at Duke, to host a daily prayer service with 10 Jewish adults as part of her mourning. Summers Jesse was among seven faculty and Summers staff who rotated in attendance at the service each weekday in a room in the Brodhead Center.

“I thought, what is more important than helping someone grieve the loss of her mother?” said Summers, an academic dean in Arts and Sciences.

Each morning, Summers also devotes time to recite prescribed prayers in the Jewish liturgy.

“People often look to religion for premade meaning they can adopt, but I think it’s more about participating in a regular practice where you notice variation,” he said. “It’s like yoga: You practice the same poses every day, but some days are harder than others. Things often become more meaningful over time, and you end up with a deeper understanding about yourself.”

For Rabbi Friedman, understanding is at the heart of many conversations. She engages students, faculty and staff in discussions on purpose and meaning by posing questions.

“Some people say to me, ‘I’m spiritual, but not religious,’” she said. “I like to explore that by asking questions about their purpose in life, the divine, and what role these things play in their life. Those are religious questions. I believe that in moments of discomfort, growth can happen. When we wrestle with things we are unsure of and push through the discomfort, that struggle is how we grow as people.”

f a Higher Calling Finding purpose

Maintaining balance Omid Safi struck a cultural chord when his blog post, “The Disease of Being Busy,” topped four million views in a weekend.

“It’s about balance,” Safi said. “In Islam, we talk about the wisdom of having, in each day, eight hours of work, eight hours of sleep, and eight hours with friends and family.”

He said balance is difficult Omid when the first thing people reach Safi for in the morning and the last thing they put down at night is a smartphone.

Safi said Islam’s daily prayers offer an example for a healthier balance.

“Someone once asked Muhammad, ‘Why not just do the five daily prayers in a row?’ and Muhammad answered, ‘How many times a year do you take a shower? Why not shower 50 times in a row instead?’” Safi said. “The same thing that happens to your body happens to your heart when you go awhile without praying.”

The heart is a frequent analogy in Islam, he said, because of how it reflects broader rhythms of life.

“The heart expands and contracts,” Safi said. “It’s actually that dance that sends blood and life all throughout the body. You need that time for activity, and you need time for reflection, silence, and solitude. I want to make asking and leaving room to answer questions of purpose something that seems normal and not just a weird bonding exercise in some seminar.”

Rosie Canizares works as a physical therapist in the Student Wellness Center, but she doesn’t consider it a job.

“I love what I do,” she said. “I don’t consider it work. I’ve never really thought about it from a theological sense, but I’m doing what I was born to do. I’m using my gifts and talents for the good of others.”

She described her work with students as a calling that reflects her religious beliefs of “doing unto others as you would have them do unto you.”

Father Michael Martin, director of Duke’s Catholic Campus Ministry, said that discovering one’s purpose is at the center of the Catholic faith.

“In our faith tradition, we believe we are called for a purpose,” he said.

“Our lives are not just random acts. The purpose of our lives should reflect the divine purpose.

Rosie The moment people put false Canizares parameters around their purpose, it creates discord.”

Father Mike said he talks with many students and others at Duke who struggle with big questions.

“I’m no guru,” he said. “I don’t have the answers, but I try to ask questions to guide people to their own answers.” 

By Paul Grantham

Religious Life Campus Groups The Congregation at Duke Chapel congregation.chapel.duke.edu Duke Catholic Center catholic.duke.edu Contact: fr.mike@duke.edu Jewish Center for Life studentaffairs.duke.edu/jewishlife Muslim Life at Duke studentaffairs.duke.edu/index.php/muslimlife Duke Islamic Studies Center Islamicstudies.duke.edu For a full list, visit the Religious Life Directory: chapel.duke.edu/student_ministries/religious-life

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Do You Rely on Pen and Paper for Passwords? Think twice Cybersecurity Awareness Month kicks off with a quiz — and chance at an Apple Watch

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n May, Korine Ohiri clicked on a link in an email from a trusted colleague. She thought the link was related to signing up for an upcoming event.

“It was convincing,” said Ohiri, a Ph.D. candidate in Mechanical Engineering and Materials Science at Pratt School of Engineering.

Unbeknownst to her, the link was part of a massive phishing attack designed to compromise accounts, and it affected more than one million people around the world.

But Ohiri did not fall victim because she didn’t follow the bogus steps after clicking the bad link, and she quickly reported the incident to the Office of Information Technology and IT Security Office. After reviewing her account, the IT Security Office gave her the all clear, and Ohiri changed her email password for protection.

“I figured better safe than sorry,” she said.

Ohiri’s proactive approach is atypical when you consider a recent Pew Research Center report that shows a lack of understanding about basic cybersecurity issues in America.

According to the 2017 report, a majority of Americans have personally experienced a “major data breach” and most keep track of online passwords by either memorizing them or writing them down.

“We see examples every day where attackers attempt to gain access to Duke accounts or computers, or to ‘cloud’ services such as Google, Dropbox or banking institutions,” said Richard Biever, Duke’s chief information security officer. “Partnership between Duke’s IT Security office and our faculty, staff and students have played a big part in our ability to shut down phishing attacks against Duke.”

As part of National Cybersecurity Awareness Month in October, the IT Security office invites the Duke community to learn about cybersecurity best practices and take a security quiz for a chance at an Apple Watch. 

By Jeannine Sato

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Cybersecurity: By the Numbers

64%

Americans who’ve personally experienced a “major data breach.”

858

Duke NetID accounts locked in 2016 due to account compromise or virus.

84%

Online adults who rely primarily on memorization or pen and paper as their main (or only) approach to password management.

3,612

Current number of LastPass password management software users at Duke.

10%

Americans who can correctly identify a multi-factor authentication screen.

92%

Enrolled in Duke’s required multi-factor authentication to be able to access Duke sites and services.

Source: Pew Research Center 2017 report and Duke’s Office of Information Technology.

Take the IT Security quiz for a chance at an Apple Watch: security.duke.edu

Duke employees participate in a Crucial Conversations course at Learning and Organization Development. The next Crucial Conversations course is Dec 6-7.

Master Difficult Conversations By looking inward and listening, disagreements can yield solutions

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s a financial analyst for Duke Global Health Institute, Sandra Ruane’s job involves balancing the needs of faculty doing important work in far-off places with complex regulatory and budget issues.

Sometimes, people aren’t always going to hear what they want to from her.

“When you are the finance person, you have to say ‘no’ a lot,” Ruane said. “That’s not always easy when you’re working with faculty and staff who are, rightfully so, passionate about the work they do.”

When Ruane heard about a Crucial Conversations course offered by Duke Learning and Organization Development, she signed up. And after completing the course this spring, Ruane said it was time well spent.

Crucial Conversations offers strategies on how to turn potentially difficult dialogues into ones that can yield agreement and solutions. The course will be offered December 6-7.

“A conversation is crucial when stakes are high, opinions vary and emotions run strong,” said Dinetta Richardson, who teaches the course. “Those skilled at crucial conversations are able to avoid attacking and steer the conversation toward problem solving.”

Based on some course themes such as empathy and accuracy, here are three things to keep in mind when going into conversation with high emotions and different opinions.

Take a look at yourself Before you can have a productive conversation about an issue, have an honest appraisal of emotions and reasons behind them.

“I try to think about ‘What’s my part in this?’” Ruane said.

If you can separate emotions from the root of a disagreement, you can come to the table with solutions.

“Once you’ve gotten past that step, it’s a little bit easier to have the conversation,” Richardson said.

Focus on facts Often, people come to difficult discussions with assumptions and judgments. Instead, find the facts. It’s important to ask questions aimed at getting a fuller picture of the other person’s side of an issue. Meanwhile, try to explain factors that led to your position in a way that avoids opinions.

“The more you get the facts, the more it pushes the emotions out of the picture,” Ruane said.

Listen People on both sides of a disagreement are usually working toward a mutual goal.

While it’s easy to assume you know their motivations, it’s important to try and understand how they arrived at their conclusion. If the other person can do the same, a positive outcome can likely be found.

“If you’re assuming you know somebody’s story and responding based on what you think their story is, most of the time, you’re wrong, you’re responding in the wrong way,” Ruane said. “… Not assuming you know someone’s story is big. And it crosses every plane of life.” 

For more information on Crucial Conversations and other classes, visit hr.duke.edu/training

By Stephen Schramm

working.duke.edu

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Where Creativity Becomes Reality

Bringing ideas to life in Duke’s Co-Lab Studio

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images into detailed renderings ear humming 3-D of human organs. printers in the CoUsing computer-aided Lab Studio on West design software and the Campus, completed lab’s online interface, Duke printing projects sit on a table, community members are waiting to be claimed. invited to use the machines.

They’re all made of the More than 1,000 unique users same gray plastic, but the printed nearly 20,000 jobs in similarities end there. the Co-Lab’s first year.

Next to a bust of Darth From solving problems to Vader is a small sleeping dog. finding new ways to braid fun Nearby, there’s a Bart Simpson with learning, Duke faculty and figurine, chess pieces and staff have joined students in several vases. Scattered among Kevin Caves holds the 3-D snap-on casing that turns a doorbell into a potentially being led to the lab by curiosity. them are harder-to-place life-saving alert system for ALS patients. objects.

Chip Bobbert, digital media and emerging technologies Crafting simple solutions engineer for the Office of Information Technology, runs the The objects that biomedical engineering professor Kevin lab and can identify most of what’s on the table: A cluster Caves prints a few times a month aren’t flashy: a cylinder with of cylinders is a coin sorter. That knobby, curving mass is a holes and a small two-piece box. reproduction of a human jawbone. When he picks up a foot-tall, They may not look like much, but as elegantly simple hollow object that tapers at the top, he looks puzzled. solutions for the often-overlooked problems people with “I get excited when I see something sitting out there and I disabilities face, they capture the beauty of the lab in a way don’t know what it is,” Bobbert said. “Maybe it’s nothing. But few other items can. maybe that’s a potential solution to one of the problems that With the lab, Caves was able to perfect the cylinder with are out there.” holes so it could help a non-verbal patient hold a laser pointer Since opening in 2015, the Co-Lab Studio has been where to communicate. many of the Duke community’s ideas – both weighty and Now when he visits ALS patients, Caves often hands out the whimsical – have become gray plastic reality. The lab features other item – a small box, which, when snapped around a standard around 60 3-D printers, some simple enough to handle Darth store-bought doorbell, becomes an easy-to-use and potentially Vader and others sophisticated enough to turn diagnostic medical life-saving alert system.

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WORKING@DUKE

Before coming to Duke, Caves worked at rehabilitation hospitals, designing, building and delivering devices to help people with disabilities. He said he wouldn’t be able to create the cylinder and small box without the lab.

“I probably would have had to get metal or plastic stock and taken it into a machine shop and bored out the holes for it,” he said. “That would have really been challenging.”

While the Biomedical Engineering Department has a few 3-D printers, Caves recommends his students experience the lab. It’s got the volume to handle their needs, a student staff to offer guidance and machines that allow them to chase creativity wherever it leads.

“I’m really glad this is here,” Caves said.

Spanning disciplines Last year, Carol Apollonio, professor of the practice of Russian, heard a colleague discuss a Co-Lab Studio showcase.

“You know, they can print anything,” the colleague told her.

At the time, Apollonio was planning the Dostoevsky Games, a student competition based on the life and work of 19th-century Russian novelist Fyodor Dostoevsky.

To strike the right, slightly irreverent tone for the event, she knew she needed a symbol. While listening to her colleague, she realized she may have just found it.

“Could they print action figures from Russian literature?” Apollonio asked.

Not long after that conversation, Apollonio visited the lab and asked the staff if her idea was feasible.

“It was so exciting to realize that they were open to let people use these things for other areas,” Apollonio said.

After finding a design for a Dostoevsky bust online and a suitable body design to put it on, Apollonio went forward with her idea.

“Everyone in my field would recognize him immediately,” Apollonio said of the figure. “It’s a very good likeness.”

When the event rolled around in late March, the winners of the competition each took home their own small Dostoevsky, and Apollonio got a souvenir that still makes her smile.

Following ideas

Carol Apollonio sits with the Fyodor Dostoevsky figures she and her students printed with help from the Co-Lab Studio.

Version 1.2 of Chris Hubbard’s Hydro Disc power generation system isn’t perfect.

Designed as a portable way to turn the flow of a creek into electricity, Hubbard admits the design of the current model’s turbine still needs work.

“Right now, it’s a conversation piece,” Hubbard said of the mass of gray plastic shaped like a very large mushroom.

A lifelong inventor and tinkerer, Hubbard isn’t done with it.

As a kid, he modified a remotecontrolled airplane, eventually turning it into a remote-controlled car and finally, a remote-controlled boat outfitted with small rockets.

As an adult, he developed a machine that printed photos on magnets and a portable speaker system for online music.

Chris Hubbard holds a prototype for the Hydro Disc, which is designed to create electric current from the flow of a creek or stream.

Now, as a clinical informatics architect, Hubbard brings his creative spirit to the data management structure of Duke University Health System.

Fascinated by alternative energy sources, the Co-Lab Studio helps bring his ideas closer to reality by allowing him to make parts he couldn’t create any other way.

Hubbard learned how to use the printers on the studio’s website and took design courses on Lynda.com, a tutorial site that’s free for Duke employees. Last winter, he started designing the project on his home computer and printing parts in the Co-Lab. “To me, innovation is a combination of resource, opportunity and inspiration,” Hubbard said. “The Co-Lab provided the resource and the opportunity. All we – the Duke community – have to do is provide the inspiration.” 

By Stephen Schramm

Want to Start Printing?

The Co-Lab Studio in the Telecommunications Building is open to Duke students, staff and faculty.

Visit: colab.duke.edu/studio

working.duke.edu

13

PERQS EMPLOYEE DISCOUNTS

Lunch on the

Cheap(er) I

Restaurant discounts for Duke employees

zy Obi maps out her lunch spots according to what restaurants offer discounts.

Her favorite? Jade Buffet.

The restaurant, which is a few miles from campus on Guess Road in Durham, features Chinese and Japanese cuisine and offers 10 percent discounts on dine-in and $5 to-go orders. Jade Buffet also delivers.

“The discount gives you a chance to try different types of food and restaurants,” said Obi, a clinical placement coordinator with the School of Nursing. “My favorite at Jade Buffet are all the different sushi rolls.”

If you’re looking for lunch ideas, here are some eateries that provide discounts to Duke employees:

Juju Asian Tapas + Bar Right off Ninth Street, Juju offers Duke employees a 10 percent discount from 11:30 a.m.-2:30 p.m. Monday through Saturday. The restaurant in the Shops at Erwin Mill serves up small plates of Asian-inspired cuisine like dumplings, spring rolls and various meat dishes.

jujudurham.com

Nazara Indian Bistro

Photo courtesy of www.jadebuffetdurham.com.

Nazara in Cary serves a lunch buffet every day. The restaurant features changing menus that include dishes for meat and seafood eaters, as well as vegetarians and vegans.

Employees get a 10 percent discount on their meal. nazaranc.com

Save at Restaurants

Zaxby’s

Visit hr.duke.edu/discounts and search “Food & Restaurants.”

Some discounts require logging in with NetID and password.

Zaxby’s at 3520 Hillsborough Rd. offers Duke employees a 10 percent discount on individual meals. The Georgia-based casual dining chain specializes in chicken and is a favorite of Melody McNair, a nurse with Duke Integrative Medicine. zaxbys.com

“It means a lot to save money and just be recognized as a Duke employee out in the community,” said McNair, who estimates she can save as much as $5 a week taking advantage of employee discounts during lunch. 

By Beth Hatcher

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WORKING@DUKE

SUSTAINABLE DUKE YOUR SOURCE FOR GREEN NEWS AT DUKE

From Your Farm to Your Fork

M

Growing your own food – a fun step toward sustainability

yron Taschuk didn’t plan on turning his Orange County home garden into his own supermarket produce section.

But after what started as four raised beds of greens expanded to eight, and his skill grew with each passing season, his diet’s distance from farm to fork is now measured in feet.

“We haven’t bought produce in maybe a year except for garlic and onions,” said Taschuk, a Duke Facilities Management Myron Taschuk works in his home vegetable garden in Orange County.

Department project manager.

“Once you get the garden in Just do it motion it takes on a life of its own.”

If you don’t have experience, don’t be Between the seasonal crops such as dissuaded from giving gardening a shot. melons, winter squash and sweet potatoes “Just get started,” Taschuk said. “Even pulled from his garden and eggs from his if you’re planting in five gallon buckets, nine chickens, Taschuk’s diet has lessened there’s just a lot of joy that comes out of his environmental footprint. Unlike producing your own food.” produce from a supermarket, his produce If your efforts don’t pan out, try again. isn’t transported by truck or grown with “There are a lot of forces at play in the disruptive large-scale farming techniques. garden or farm, so not getting discouraged “A big part of living a sustainable life is very important,” Howerter said. “You is considering how much impact you have have another chance next year.” on the world around you,” said Lucas Howerter, Duke Campus Farm production Compost, compost, compost manager. “One way all of us have a big The secret to Taschuk’s garden is the impact is through the food we eat.” soil he enriches with compost, fertilizer Get started growing some of your made from decomposed organic material own food with these tips: such as kitchen scraps or yard waste.

Find more about steps toward a sustainable life at: sustainability.duke.edu

“I compost like crazy,” said Taschuk, who has three compost bins on his property.

“I always tell people, no matter where you are, you’re going to have to compost.”

Compost can be created in special store-bought containers, homemade bins of wire and wood or leaf piles left to decompose. Mixing compost into a garden can replace synthetic fertilizers or store-bought soil.

“That’s one way to lessen the amount of waste you put into the world and potentially turn it into something beneficial,” Howerter said.

If you’re interested in chickens…

Taschuk recommends buying chicks in the spring, so you won’t have to help them survive a winter chill.

During peak egg-laying season, expect about one egg per hen per day. With rich flavor and more vibrant color, farm eggs are a step up from supermarket ones.

By housing hens in a movable pen, they can forage ­― and fertilize ― in different parts of a yard. Look online for ways to buy or build a pen. While a secure coop is crucial to keep away predators, bad things still might happen.

“Foxes get their share now and then,” Taschuk said. 

By Stephen Schramm

working.duke.edu

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What you’re sharing online Duke Universtiy School of Nursing

#DUSON faculty, staff, & students took a quick break to enjoy #SolarEclipse2017

Go online to discover more

News You Can Use:

Duke in Durham @DukeDARA

@DukeRegional staff & interns collected supplies for local school as part of @C2CDurhamNC’s “Fill that Bus!” initiative. @WorkingatDuke

Get outdoors From gear to skills workshops, Duke’s Outdoor Adventures programs are ready to help you have fun. bit.ly/DukeRecOutdoors Ordering a ride?

There are new pick-up and drop-off zones on campus for Uber, Lyft and taxis. bit.ly/RideZones Get your free flu vaccine Also, certain Duke Primary Care locations have extended hours to provide flu shots for dependents and children of Duke employees. bit.ly/ FreeFluVaccine2017

Sandra Korn @sandralk

this is definitely my favorite #@WorkingatDuke story yet esp. the sweet and incredible water-fountainfixing pictures

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