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South America Gala Ceremony 2008
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Welcome President of the World Travel Awards South America Gala Ceremony 2008 Dear friends,
Caros amigos,
It is a tremendous honour to welcome you to the World Travel Awards: South America Awards Ceremony 2008, here in Rio de Janeiro, Brazil.
momentum, every aspect of quality will become even more crucial in the corporate mix as the grip of the global downtown tightens.
This is the first time we have ever held an event in South America, and what an incredible place to start! The marvellous city embodies the spirit and enthusiasm currently lifting the nation. Under the leadership of Lula da Silva, Brazil is bearing the fruit of decades of investment – a boom that is benefiting both rich and poor, a boom that is transforming it from a land of promise into one of social equality, fiscal prudence and unprecedented opportunity.
Congratulations to all those who are receiving awards and also to those that have made this evening possible, especially Rio Convention & Visitors Bureau. Honouring and promoting excellence and innovation in tourism and travel is the very essence of the World Travel Awards gala – so please enjoy yourselves with this in mind, for we value your incredible achievements and what you have done for our industry.
Tonight the World Travel Awards celebrates those players in travel and tourism that are helping make the Brazilian dream a reality. For tourism is a unique industry that plays a unique role: its close ties to nature, culture and society can benefit every strata of a population. We also pay tribute to those individuals and companies across South America whose businesses have achieved an unrivalled level of excellence. The continent is demonstrating huge strengths, backed up with impressive visitor numbers, but in order to maintain this
Thank you all for being here with us on this very special evening in this very special city, and we wish tonight’s winners the best of luck for the World Travel Awards Grand Final, Turks and Caicos, 12th December 2008. Sincerely yours,
Graham E. Cooke President and Founder World Travel Awards
É com uma honra tremenda que vos dou as boas vindas á World Travel Awards, Cerimônia de entrega de prêmios da América do Sul 2008, aqui no Rio de Janeiro, Brasil. A cidade marvilhosa representa o espírito e entusiasmo que encoraja atualmente a nação. Durante séculos este superpoder adormecido sonha com a glória, e agora, mais do que nunca, existe a sensação de que essa altura está para breve. Sob a liderança do Sr. Lula da Silva, o Brasil apresenta agora o fruto de décadas de investimento, um crescimento que beneficia tanto ricos como pobres e que transforma uma terra cheia de promessa numa terra de equilíbrio social, prudência fiscal e oportunidades únicas. Nesta noite a World Travel Awards celebra aqueles profissionais da indústria do turismo que ajudam a tornar o sonho Brasileiro uma realidade. Porque o turismo é uma industria única que assume um papel importante; as suas ligações á natureza, cultura e sociedade tem a capacidade de beneficiar toda a estratosfera de uma população. Prestamos também homenagem áqueles individuos e empresas na América do Sul cujos negócios atingiram uma
plataforma inigualável de excelência. O continente demonstra grandes forças, aliado a um número impressionante de visitantes, e para manter este ritmo todos os aspectos da qualidade se tornaram cada vez mais cruciais de uma perspectiva global e empreserial. Parabéns a todos aqueles que recebem hoje um prêmio e a todos que possibilitaram o acontecimento, em particular a Rio Conventions & Visitors Bureau. Honrando e promovendo a excelência e inovação nas áreas do turismo e viagems, representa a verdadeira essência da World Travel Awards e respectiva cerimônia, por isso divirtam-se sabendo que nós apreciamos todas as vossas contribuições e tudo o que fizeram e fazem para a indústria. Agradeço a todos a vossa presença nesta noite especial e nesta cidade maravilhosa desejando a melhor das sortes aos vencedores para a grande final da World Travel Awards, Turks & Caicos no dia 12 de Dezembro 2008. Com os melhores cumprimentos,
Graham E. Cooke Presidente e Fundador World Travel Awards
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Welcome Executive Director of Rio Convention & Visitors Bureau Dear guests,
Caros amigos,
The Rio Convention & Visitors Bureau is the main representative of Rio de Janeiro’s private tourism sector,
media exposure. Other Brazilian destinations too will benefit from these two events.
so as director I am delighted that our city has been chosen to host the World Travel Awards –
We are deeply proud to host this important global tourism industry event in Rio de Janeiro
South America Ceremony.
and we hope that all participants enjoy their stay in
Now in its 15th year, the World
our special city.
Travel Awards is highly respected by the main international media
Yours faithfully,
bodies, and considered a “Tourism Oscar”. There is no doubt that Rio de Janeiro as well as the Feira das Américas – ABAV’s (Brazilian Association of Travel Agents) annual event which runs alongside the ceremony – will benefit from the World Travel Awards Ceremony and the accompanying international
Paulo Senise, Executive Director
Como diretor do Rio Convention & Visitors Bureau, entidade que representa boa parcela da indústria turística do Rio de Janeiro, sinto-me a vontade para afirmar que o Rio de Janeiro está muito honrado por ter sido o destino escolhido para a cerimônia de premiação do World Travel Awards para a região da América do Sul. Completando 15 anos de existência, a importância dessa premiação já está sacramentada, inclusive através de órgãos da grande imprensa internacional, que a define como o “Oscar do Turismo”.
Ao sediar o evento estaremos viabilizando ainda uma excelente oportunidade promocional para outros destinos brasileiros através da Feira das Américas. A realização dessa importante premiação da indústria turística global no Rio de Janeiro nos faz sentir honrados por acontecer em nosso tão querido destino, e esperamos que os participantes da cerimônia se encantem com o Rio de Janeiro e nossa acolhida.
Paulo Senise, Executive Director
Sem dúvida, o Rio de Janeiro e a Feira das Américas – evento anual da Associação Brasileira das Agências de Viagens – ABAV, paralelo ao qual acontecerá a cerimônia – só têm a ganhar com a World Travel Awards Ceremony, pois ambos terão grande exposição na imprensa internacional.
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PROGRAMAÇÃO ABAV 2008 Agente de Viagens: tome a iniciativa de estar presente. Riocentro - Pavilhão 5
21 OUT
17h00 Inauguração da sala de imprensa
abertura Homenagem ao Empreendedor Beto Carrero
www.feiradasamericas.com.br
TERÇA-FEIRA
Destaque para Santa Catarina - Estado Patrono na ABAV 2008
22 OUT 1º DIA
10h30 Início do Ato Solene de Abertura Posicionamento do Presidente da ABAV Nacional
QUARTA-FEIRA
10h00 Painel de Abertura – Auditório Principal
11h30 Espetáculo de boas vindas - Santa Catarina – Estado Patrono 12h15 Degustação – Gastronomia de Santa Catarina 13h00 Inauguração da ABAV 2008 - Feira das Américas Entrada Pavilhão 2 e estandes Santa Catarina e MTUR
23 OUT 2º DIA
SEMINÁRIOS: Opte pelo tema de sua preferência. Os seminários são simultâneos ---
QUINTA-FEIRA
10h00 às 11h15 - Mezanino S1 Inovação em Turismo novos resultados de negócios Palestrante: Kip Garland, seminário patrocinado por Amadeus. S2 Receptivo – Estratégias competitivas Revisão de processos até Copa de 2014 S3 Rodoviário -Turismo sobre rodas Tributação federal, estadual e municipal --Projeto Embratur - Excelência em Turismo Aprendendo com as Melhores Experiências Internacionais --1ª RODADA “TIRA DÚVIDAS” Consulte como participar - Mezanino – Pavilhão 3 Câmbio – Atuação das Agências de Turismo em moeda estrangeira Legislação - Decifrando a Lei Geral do Turismo Paulo Wiedmann, consultor jurídico da ABAV Nova prática de cobrança dos hotéis Revisão de Processos --PALESTRA: 11h30 às 12h45 - Auditório Principal - Pavilhão 5
SEMINÁRIOS DIVERSOS. Consulte a Programação. PROGRAMAS DE INCENTIVO MTUR • Como repensar os canais e a força de vendas das Agências de Viagens • Financiamento e Promoção de Investimentos no Turismo --Reuniões Previstas durante a ABAV 2008. Consulte a Programação. • FORNATUR - Fórum dos Secretários • ABAV - Reunião Conselho Nacional - Sábado dia 25/10- 9h30- Hotel Intercontinental • CNTUR - à confirmar
• Mudanças Climáticas e o Turismo: quais as conseqüências e riscos para o setor - à confirmar • Correios: Marketing Direto e Mídia Postal: Estratégias Eficazes de Comunicação, Prospecção e Relacionamento para o Setor de Turismo - à confirmar • Informações sobre vistos - à confirmar
Z
• SEBRAE - à confirmar --APRESENTAÇÕES DIVERSAS, Consulte a programação. Sala de Imprensa - Pavilhão 3 - Mezanino E
fundamentados por diversos especialistas.
P
das Agências de Viagens. Oportunidade única para participar de debates, em bases sólidas, sobre pontos de vistas
O
compartilhada; esses serão os enfoques que o 36º Congresso ABAV trará para avaliação e reorientação nas atividades
L
Discussões para anunciar tendências visando a antecipação de ações empresariais; difusão de conhecimento; experiência
A
e a demanda do mercado? São fatores causais da transição que comprovadamente se instalou.
N
Como fica o poder de negociação entre as partes? A ética empresarial? A defesa cruzada? A estrutura atual de atendimento
O
os fundamentos em que se baseiam suas atividades. Qual o volume dos negócios? Quais os parâmetros da empresa?
SEXTA-FEIRA
SEMINÁRIOS: Opte pelo tema de sua preferência. Os seminários são simultâneos --10h00 às 11h15 - Mezanino S4 Cobrança de serviços – A hora da verdade Riscos e vantagens da prática (FEE) - Palestrante: Júlio Verna --2ª RODADA “TIRA DÚVIDAS” Consulte como participar - Mezanino – Pavilhão 3 Câmbio – Atuação das Agências de Turismo em moeda estrangeira Legislação - Decifrando a Lei Geral do Turismo Paulo Wiedmann, consultor jurídico da ABAV Nova prática de cobrança dos hotéis Revisão de Processos --PALESTRA: 11h15 às 12h00 - Auditório Principal - Pavilhão 5 P3 TECNOLOGIA PARA AGÊNCIAS DE VIAGENS - A PRÓXIMA FRONTEIRA Palestrante: Landry Holi --PALESTRA: 12h20 às 13h00 - Gestão nas Agências de Viagens Palestrante: André Tadeu --13h00 às 19h30 ABAV 2008 – FEIRA DAS AMÉRICAS 3º Dia de Negócios - Entrada pelo Pavilhão 2
C
Um novo ciclo se instalou e a reavaliação exige posicionamento
24 OUT 3º DIA
N
Renovação e alinhamento estratégico.
estratégico. É tempo de mudanças empresariais. Nesta hora da verdade, todos os players do setor turístico refletem sobre
13h00 às 19h30 ABAV 2008 – FEIRA DAS AMÉRICAS 2º Dia de Negócios - Entrada pelo Pavilhão 2
A
Turismo: os negócios mudaram. E você?
P2 MOTIVAÇÃO E REALIZAÇÃO - EXCELÊNCIA EM RESULTADOS Palestrante: Bernardinho Comprometimento, Estratégia, Formação de Equipe, Inspiração, Liderança, Metas, Motivação, Sucesso, Superação, Tomada de Decisões, Trabalho em Equipe. ---
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www.portobay.com
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World Travel Awards South America Gala Ceremony 2008 Date: Venue: Location:
21st October 2008 Intercontinental Rio de Janeiro, Brazil
✶ ✶ ✶ ✶ ✶
Evening Program Champagne Reception: 19.00 Gala Dinner & Show: 20.00 Carriages: 23.00 ✶ ✶ ✶ ✶ ✶
“
Travel industry's equivalent to the Oscar's....” Wall Street Journal
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SHANGHAINESE STYLE
SWISS CONTEMPORARY TOUCH
Outstandingi ne veryw ay…i deall ocationf orb usinessa ndp leasure,f acilities thata res uperblyg rand,g raciouss ervicef roms taffw hoa nticipatey oure very needw henyo ut ravelt o Asia'sm ostd ynamicc ity. Locatedi nJ ing An,t hel eadingb usinessd istricto fS hanghai,t heh oteli saf ew stepsf romt hef amousN anjing WestR oad,h omet os omeh igh-endc ommercial properties,s hoppingve nuesa ndb estk nowna ttractions. A5 75-squarem etreG randB allroom,a3 90-squarem etreJ uniorB allrooma nd sixm ulti-functionalro omsa ret hei dealve nuef ora llk indo fb usinessa nds ocial events. The “Spaa tS wissôtelG randS hanghai”h as6e legantp rivatet reatmentr ooms, a2 00-squarem etreg ym,a2 0-metrei ndoors wimmingp oolf eaturingap addling poolf oryo urc hildren.
1 Yu Yuan Road, Jing An District, Shanghai 200040, P.R. China Tel +86 21 5355 9898 Fax +86 21 6288 9638 shanghai@swissotel.com www.shanghai.swissotel.com
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Menu & Wine
Smoked Salmon surprise with creamy cheese sauce and herbs Cream of Aigrelette with caviar ✶ ✶ ✶ ✶ ✶
Foie gras pudding with foamed wild mushrooms ✶ ✶ ✶ ✶ ✶
Filet of local sole dipped in shellfish sauce served with a saffron risotto
White Wine RIO SOL White wine ✶ ✶ ✶ ✶ ✶
Red Wine RIO SOL Red Wine ✶ ✶ ✶ ✶ ✶
Dessert wine ✶ ✶ ✶ ✶ ✶ ✶ ✶ ✶ ✶ ✶ Caramel delight with walnuts Vanilla cream with honey and chocolate sorbet ✶ ✶ ✶ ✶ ✶
Coffee and petit four
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About World Travel Awards
In its fifteenth year, the World Travel Awards acknowledges and celebrates those organisations who have made the greatest contribution to the global tourism and travel trade. It also recognises those who are driving the industry to greater heights and innovation.
For the tourism trade, winning different nominees this year. a World Travel Award is more than an award, it is a personal In response to increasing and reliable endorsement global concern over from the environmental issues Highest thousands of and climatic change, accolades in professionals from the World Travel the travel around the globe. Awards introduced business” Green Categories to This level of accountability the award scheme in 2007 to makes it one of the highest reward those companies who Attended by top executives of accolades in the travel excel in ecologically friendly winning companies, the World business and is why the award practices. Travel Awards ceremonies are ceremony is broadcast by BBC highly regarded and World (British Broadcasting The prestigious awards established as forums that Corporation) and other scheme is also evolving with bring together all areas of networks to over 254 million the new media age and is travel and tourism in households worldwide and now more accessible via the recognition and celebration of attended by the industry's web and social networking their achievements. global decision makers. sites. Video clips and interviews from the past With votes being cast entirely The World Travel Awards has ceremonies are now available online by 167,000 travel continuously evolved, on a YouTube channel that agencies and professionals in expanding the number of has now been launched at www.youtube.com/ over 198 awards as the Driving the worldtravelawards. countries industry has grown. industry to worldwide, it is greater heights There are now over To celebrate the 15th Birthday a truly and innovation” 1,000 different of World Travel Awards, the comprehensive categories - an 2008 Grand Tour is bigger and independent survey. In understandable number than ever before, with more 2007 the number of people seeing how the industry has exciting destinations and a voting was up by 12 percent diversified and given the fact dazzling array of star studded compared to 2006. that there were over 3,600
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events. Kicking off in spectacular style in Durban, then onto Sydney, Shanghai and Orlando before arriving in Poprad here today for the Europe and Green Gala Ceremony and continuing to Rio de Janeiro and Dubai before culminating with our Grand Finale in Turks and Caicos in December. This year independent voting by the industry will again seek out those companies who excel in the world of travel and tourism. The industry is constantly moving forward and evolving and World Travel Awards continue to honour the best that the world has to offer. www.worldtravelawards.com
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World Travel Awards Celebrating 15 Years of Excellence World Travel Awards is the most prestigious, comprehensive and sought after awards programme in the global travel and tourism industry.
Established in 1993 to acknowledge and celebrate excellence in all sectors of the industry, World Travel Awards are recognised as the hallmark of excellence, with the winners setting the benchmark to which all others aspire. The Wall Street Journal recently heralded the World Travel Awards as the "travel industry's equivalent to the Oscars". World Travel Awards is proud of its impartial nature and the comprehensive process of its voting programme. Votes are cast by an audience of 167,000 travel agents and tourism professionals from 198 participating countries. Voted for by industry peers, this level of accountability makes winning an award the greatest form of recognition in the travel business. Attended by the industry’s key decision makers and figure heads, World Travel Awards brings together all corners of the globe and all areas of travel and tourism to celebrate both individual success and the collective achievements of the industry.
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INSPIRED MEETINGS.
At the InterContinental Rio, you will guarantee the success of your event. We have the most modern and complete Convention Center in the city, with a capacity of up to 3200 people. There are 20 comfortable meeting rooms with the best sound and light systems, all located on the same floor, with independent entrance. Our Food and Beverage service provides from a simple coffee break up to a sophisticated banquet party. You will also find a great International Gastronomic Center where you may count on the convenience and safety of a parking lot. You can find all facilities to make your business trip the most pleasant one.
Do you live an InterContinental life? www.intercontinental.com/riodejaneiro reservas@inter-rio.com.br
0800 210722 Av. Pref. Mendes de Moraes, 222, S達o Conrado. Tel.: (55 21) 3323-2200 Fax: (55 21) 3323-2295
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World Travel Awards Grand Tour
The World Travel Awards attracts an unprecedented amount of both trade and consumer media coverage spearheaded by BBC World our global media partner whose coverage spans a global audience of over 274 million.
Africa Awards Ceremony Durban, South Africa 12th May
In recognition of "15 Years of Excellence", World Travel Awards has expanded its portfolio by adding a Grand Tour of Regional Awards to recognise winners in their own territory.
Asia & Indian Ocean Awards Ceremony Shanghai, China 19th June
Rio de Janeiro is our sixth stop after we visited Africa, Australasia, Asia, North America and Europe and we will shortly be moving on to Dubai (Middle East Awards) before heading to Turks & Caicos for our exciting Grand Final in December.
Australasia Awards Ceremony Sydney, Australia 10th June
South America Awards Ceremony Rio de Janeiro, Brazil 21st October Middle East Awards Ceremony Dubai, UAE 28th October World & Caribbean Gala Ceremony Turks & Caicos Islands 12th December
North & Central America Awards Ceremony Orlando, USA 6th September Europe & Green Awards Ceremony Poprad, Slovakia 15th October
www.worldtravelawards.com
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The world’s le
Europe’s number one eco Welcome to AquaCity Resort, Slovakia. The world's leading green resort, saving you money by being green AquaCity is virtually self-powered, using freely available geothermal water and the sun's energy, saving around 27 tonnes of carbon emissions each day and millions of euros in energy costs each year. By using green technology to heat and power the resort, these cost savings are ploughed back into first class hotel and leisure facilities to offer a fun and affordable waterpark, spa and holiday destination. But it's not just about green energy. AquaCity is a fun and relaxing place for a day trip, a holiday, business event, party or celebration. With 14 indoor and outdoor geothermal pools, a fabulous spa centre with inhalation rooms, saunas and relaxation areas, two award winning hotels, a restaurant, bar areas, meeting rooms and kids' play areas, AquaCity offers affordable luxury, at the same time as minimising the impact on the planet
How to get there AquaCity is located in the north east of Slovakia, immediately south of the High Tatras Mountains. Three times weekly flights from London Luton to Poprad with Sky Europe Poprad - (8min) v Kosice - Poprad 125kms (1hr 50min) Krakow - Poprad 160kms (2hr 20min) Budapest - Poprad 330kms (5hr) Bratislava - Poprad 340kms (4hr 30min) Vienna - Poprad 390kms (5hr)
www.aquacityresort.com
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s leading green resort
o -holiday destination
D
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A EE R T
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Award winning AquaCity AquaCity is the world’s leading green resort, winner of the World’s first green Travel Award, nominated as the British Guild of Travel Writer’s top overseas destination and accredited to the highest standards of environmental management. It was the first destination in Europe to be given Green Hero status and has achieved both Green Apple and Live Earth accreditations.
AQUAPARK Poprad s.r.o., Sportová 1397/1, 058 01 Poprad, Slovak Republic Tel: +421 52 7851 111 Web: www.aquacityresort.com Email: reservations@aquacityresort.com
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Thank you to our partners
We wish to express our sincere gratitude to our main sponsor, Rio Convention & Visitors Bureau, as well as our other partners and supporters ABAV, Intercontinental Rio de Janeiro, BBC World News, World.Mobi and Breaking Travel News for their commitment and support which made the event such a success.
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World’s No 1
dƌĂǀĞů /ŶĨŽƌŵĂƟŽŶ ^ŽƵƌĐĞ ͧ Online & Hard Copy
ƌĞĂŬŝŶŐ dƌĂǀĞů EĞǁƐ ƌĂŶŬƐ ĂƐ ŽŶĞ ŽĨ ƚŚĞ ůĞĂĚŝŶŐ ŽŶůŝŶĞ ƚƌĂǀĞů ŶĞǁƐ ĂŶĚ ŝŶĨŽƌŵĂƟŽŶ ƐŝƚĞƐ͕ ĂƩƌĂĐƟŶŐ ƚŚŽƵƐĂŶĚƐ ŽĨ ƵŶŝƋƵĞ ƵƐĞƌƐ ĞǀĞƌLJ month. BreakingTravelNews.com ƉƌŽǀŝĚĞƐ Ă ďƌŽĂĚ ƌĂŶŐĞ ŽĨ ŝŶĨŽƌŵĂƟŽŶ ĐŽǀĞƌŝŶŐ ĚĂŝůLJ ŶĞǁƐ͕ ƐƉĞĐŝĂů ƌĞƉŽƌƚƐ ĂŶĚ ĂŶ ĞdžƚĞŶƐŝǀĞ ĐĂůĞŶĚĂƌ ŽĨ ƚƌĂǀĞů ƚƌĂĚĞ ĞǀĞŶƚƐ͘ /ƚ ŝƐ ĂŶ ŽĸĐŝĂů ŶĞǁƐƉĂƉĞƌ ĨŽƌ ƐŽŵĞ ŽĨ ƚŚĞ ůĞĂĚŝŶŐ ĞǀĞŶƚƐ ŝŶ ƚŚĞ ƚƌĂǀĞů ƚƌĂĚĞ͘ ƌĞĂŬŝŶŐ dƌĂǀĞů EĞǁƐ ŝƐ Ă ŚŝŐŚůLJ ĞīĞĐƟǀĞ ŵĞĚŝƵŵ ĨŽƌ ĐƌĞĂƟŶŐ ŚƵŐĞ ĂǁĂƌĞŶĞƐƐ ĨŽƌ ƚƌĂǀĞů ƚƌĂĚĞ ĂĚǀĞƌƟƐĞƌƐ͘ dŽ ƐƵďƐĐƌŝďĞ ʹ dŽ ĂĚǀĞƌƟƐĞ ʹ dŽ ĐŽŶƚĂĐƚ ƚŚĞ ĞĚŝƚŽƌ͗ ĐŽŶƚĂĐƚΛďƌĞĂŬŝŶŐƚƌĂǀĞůŶĞǁƐ͘ĐŽŵ ǁǁǁ͘ďƌĞĂŬŝŶŐƚƌĂǀĞůŶĞǁƐ͘ĐŽŵ
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World Travel Awards Team President & Founder Graham E. Cooke Senior Vice President David Falcon Executive Vice President & Event Director Manon Han Directors, Global Business Rupert Daniels Sion Rapson PR Director Jane Larcombe Financial Director Xiaolan Tang Commercial Director Christopher Frost Head of Business Development Max Miller
Marketing Manager, South America Antonio Castro Neves
Official Photographers Mark Hakanson Gareth Morris
Sales Executive Prakash Lathia
E-Commerce Managers Kelly Footit Hayden Pitout
PR Executive Cristina Onodi Event Manager Susan Mundy Event Organising Executive Shannon Hopkins Sponsorship & Event Manager James Wall Marketing Manager Kate Brewer
Web Team Ben Roberts George Cooke Joe McCann Tom Fogarty
World Travel Awards 12-16 Laystall Street London EC1R 4PF United Kingdom T +44 (0)20 7925 0000 F +44 (0)20 7925 2552 awards@worldtravelawards.com www.worldtravelawards.com Copyright Š World Travel Awards 2008
Creative Director Mike Gibas Designers Adam Williams Mark Askam Jackie Maddocks Lena Whitaker
Editors Anton Strack Alex Lewis
W O R L D T R AV E L AWA R D S S O U T H A M E R I C A G A L A C E R E M O N Y 2 0 0 8
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