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“ T H E O S C A R S O F T H E T R AV E L I N D U S T R Y ” WA L L S T R E E T J O U R N A L
2 011 REGIONAL WINNERS Dubai • Antalya • Sharm el Sheikh • Bangkok • Montego Bay SPECIAL
worldtravelawards.com
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“ T H E O S C A R S O F T H E T R AV E L I N D U S T R Y ” WA L L S T R E E T J O U R N A L
CARIBBEAN & THE AMERICAS GALA CEREMONY Sandals Royal Bahamian, Bahamas January 2012
Book seats today for this must-attend networking event
booking@worldtravelawards.com www.worldtravelawards.com/booknow
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“The Oscars of the Travel Industry” Wall Street Journal
Global Reach • Global Recognition • Global Rewards World Travel Awards has been celebrating travel excellence for the past 18 years, and is regarded as the very highest achievement that a travel product could hope to receive.
Every year, World Travel Awards visits every continent to celebrate the best of the best in travel and tourism. This year’s Grand Tour included regional ceremonies in Dubai, Turkey, Egypt, Thailand and Jamaica. The winners from these regional heats progress to the Grand Final, which takes place in Doha, Qatar on 11 December 2011. Votes are cast by 213,000 travel professionals including travel agencies, tour and transport companies and tourism organizations in over 160 countries across the globe.
Event sponsors include BBC World News, Tourism Authority of Thailand, Jamaica Tourist Board, Conrad Hotels, World.mobi, Armani Hotel Dubai, Emaar Hospitality Group, Mauritius Tourist Board, DusitThani Bangkok, Sandals Resorts, Savoy Sharm el Sheikh, WeClickMedia and Cornelia Diamond Golf Resort & Spa. The list of worldwide media partners includes National Geographic Traveller, CNBC Arabiya, eTurboNews, Khaleej Times, Trav Talk, Trade Arabia, TTN, Travel Daily News, ASTA Network, New Focus Travel Magazine, Tourism Review, JAX FAX, and ABTA Magazine.
For more information email sponsorship@worldtravelawards.com or visit worldtravelawards.com
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Regional Winner 2011
Mantis Group looks to expand offering in India and China Ellenborough Park.
Shamwari Game Reserve Lobengula Lodge.
Named Africa’s Leading Game Reserve Brand, Africa’s Leading Boutique Hotel Brand and South Africa’s Leading Game Reserve Brand by the World Travel Awards earlier this year, The Mantis Collection is renowned for its exceptional properties that uphold and recognise the importance of nature, culture and beauty.
Mantis Overview The Mantis Collection is a private collection of award-winning, five-star properties located around the World. Divided into four distinct groups, their specialist areas include Boutique Hotels, Wildlife & Eco Lodges, Luxury Yachts and Rail Journeys. All of the properties are unique and celebrate the culture, gastronomy, architecture and nature of the locations in which they are found, providing life changing experiences for the discerning traveller.
Adrian Gardiner, Chairman, Mantis Collection.
Innovations for 2011
Looking Forward
In 2011 the Tree Hotel, located south of the Arctic Circle, and Ellenborough Park in Cheltenham, UK, opened and joined the Mantis portfolio.
Looking ahead, the Mantis group has its eye on new and emerging markets.
In other exciting news, Mantis Collection has signed up the newly refurbished art deco Marlin Hotel located next to Miami South Beach and the famous Ocean Drive. Highlights of the 16 room boutique property, which was previously owned by Island Records founder Chris Blackwell, include a music recording studio and the popular New York Lion City restaurant. At check in, Marlin guests are handed their own iPad which enables them to control room temperature, television and audio system. They can even get a full screen video stream of the bar area to see who is there before they go.
For more information visit www.mantiscollection.com
Paul Gardiner, son of Mantis Founder Adrian and Group Marketing Director at the company commented: “Mantis are investing heavily in India, we’re putting a great deal of spend into this sector of the market and we’re now beginning to see the results. China is certainly on the horizon for Mantis.” New properties set to feature in Mantis Collection’s 2012 portfolio include My Pond, Stanley & Livingstone, Old Ursula and the all new Mantis Air.
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Yoga, Himalayas.
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18:31
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Grosvenor House, Dubai, celebrates opening of Tower Two
Regional Winner 2011
B'Attitude will pamper guests at the new hotel.
Already an established icon in United Arab Emirates – having been recognised as the Middle East’s Leading Business Hotel at the World Travel Awards earlier this year – Grosvenor House, Dubai is once again set to make headlines with the opening of Tower Two. Replicating the luxury and signature touches of the prestigious Grosvenor House Tower One, the second symmetrical property offers forty five additional storeys of limitless comfort and modern elegance complementing the hotel’s existing five star offering. Together the two towers of Grosvenor House, Dubai, will form the centrepiece of Starwood group’s plans to open 41 hotels across the Middle East & North Africa in the next three years.
In 2011 Dubai’s Grosvenor House Tower Two, which opened earlier this year, will feature the freshest trends in food and beverage, a unique spa and a host of premier rooms, suites, residence apartments and villas. Pam Wilby, complex general manager of Grosvenor House, Dubai, said: “Since the opening of Tower One in 2005, Grosvenor House Dubai has become an iconic destination for business and leisure travellers alike seeking the ultimate in five star service and comfort. “At Grosvenor House Dubai we recognise the importance of keeping ahead of the curve,
which is why we have carefully added to the current facilities on offer in Tower One.” Among the exclusive facilities on offer is Tower Two’s B/ATTITUDE SPA, which is unlike anything else in the UAE. Focusing on health and harmony for the body and mind, the treatments on offer are in line with ancient Eastern rejuvenation therapies. Located on the fifth floor of Tower Two, Grosvenor House, Dubai, is also home to the Level 5 business and leisure lounge, replete with the very best amenities for travellers staying in the Premier Rooms and Suites in Tower Two.
Pam Wilby, Complex Manager, Grosvenor House Dubai and World Travel Awards Founder Graham Cooke celebrate at the Middle East Gala Ceremony earlier this year.
All hotel guests have access to the facilities in both towers, in addition to the use of the beach, pool and the 14 restaurants and bars across the road at the sister property Le Royal Méridien Beach Resort & Spa.
Looking Forward While Grosvenor House is already considered the best in the region, the finishing touch Embassy Dubai – is set to take the region’s glamorous night-life by storm, becoming the premier destination of the international glitterati.
The Bar at Grosvenor House Tower Two.
Complimenting the legendary Embassy London, the venue is spread over three floors, all with unrivalled 360 degree panoramas, and is filled with intimate enclaves and private lounges where discreet staff offer a fine dining menu and a world-class selection of Champagnes and vodkas. Staff ready to welcome guests to Tower Two.
For more information visit www.grosvenorhouse-dubai.com
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Recognised as Asia’s Leading Destination by the World Travel Awards, the India Government Tourist Board continues to draw visitors from all over the world to this mystical destination.
Regional Winner 2011
Visitor numbers to India on the rise Incredible India Overview The Ministry of Tourism is the agency responsible for the development and promotion of tourism in India. It is no co-incidence that Asia Pacific destinations grew by six per cent year-on-year in August 2011, according to recent figures from the Pacific Asia Travel Association (PATA). Arrivals to India grew at five per cent in August as the country welcomed an additional 20,000 visitors when compared to the same period the previous year.
Wyndham Hotel is expanding in India with the signing of agreements to franchise three hotels under its Wyndham Hotels & Resorts and Ramada brands: a luxurious, 154-room Wyndham Grand property in Agra, and two newconstruction Ramada properties in Alleppey and Ghaziabad. Meanwhile lifestyle spa chain Mystic Spa is expanding its portfolio of six spas to 150 spas in India in the next five years.
Looking Forward In 2012, India will play host to the World Travel Awards Asia & Australasia Gala Ceremony when the event is held at the brand new The Oberoi, Gurgaon. The 36,000 square foot property offers personalised service and the best of modern amenities in the heart of the business and commercial district of Delhi, India.
South Asia was the second fastest growing subregion in August 2011, PATA added.
Innovations for 2011 As visitor figures to India continue to climb, a number of hotels have opened new properties and announced expansion plans in the destination. In 2011, international upscale hotel group Mövenpick Hotels & Resorts opened its first hotel in India. The five-star Mövenpick Hotel & Spa Bangalore marks the beginning of the group’s expansion into the country. Festival in India.
For more information visit www.incredibleindia.com or head to stand AS250 or AS200
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Portugal’s Leading Hotel
Portugal’s Leading Golf Resort
Portugal’s Leading Resort
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“ T H E O S C A R S O F T H E T R AV E L I N D U S T R Y � WA L L S T R E E T J O U R N A L
For two decades World Travel Awards have been recognising companies in the travel, tourism and hospitality industry.
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World Travel Awards Celebrates 20 Years of Travel Excellence 2 0 T H Y E A R A N N I V E R S A R Y G R A N D TO U R Caribbean & Central America Gala Ceremony MONTEGO BAY, JAMAICA • 15 JANUARY 2013
Europe Gala Ceremony BERLIN, GERMANY • MARCH 2013
Middle East Gala Ceremony DUBAI, UNITED ARAB EMIRATES • MAY 2013
Africa & Indian Ocean Gala Ceremony SHARM EL SHEIKH, EGYPT • MAY 2013
North America Gala Ceremony LAS VEGAS, UNITED STATES OF AMERICA • 8 JUNE 2013
Asia & Australasia Gala Ceremony SHANGHAI, CHINA • 13 JUNE 2013
South America Gala Ceremony RIO DE JANEIRO, BRAZIL • 20 OCTOBER 2013
Grand Final Gala Ceremony LONDON, UNITED KINGDOM • NOVEMBER 2013
J O I N U S F O R T H E C E L E B R AT I O N S awards@worldtravelawards.com
worldtravelawards.com
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Regional Winner 2011
Raffles Makkah Palace defines luxury in Saudi Arabia
Fighting off steep competition from the most luxurious hotels in the Middle East, where luxury is defined, Raffles Makkah Palace was named Middle East’s Leading Luxury Hotel by the World Travel Awards earlier this year.
Raffles Makkah Overview
Innovations for 2011
Looking Forward
Raffles Makkah Palace is located in the spectacular new Abraj Al Bait complex, a seventower community directly adjoining the Masjid Al Haram – or Grand Mosque – and the Kaaba.
The opening of Raffles Makkah Palace in Saudi Arabia marked the beginning of a new era for the Raffles Group, who had not previously served this important market.
Raffles Makkah Palace is a discreet yet highly refined residential sanctuary, featuring 213 suites with breathtaking views of the Grand Mosque and Kaaba.
Mohammed Arkobi, Vice President & Managing Director for Fairmont Raffles Hotels International - Makkah, explained this gives Raffles the opportunity to cater to the guests of the Holy City, making it a unique experience.
The Raffles Group are continuing their expansion into both new and old markets with four hotel openings in the pipeline including Raffles Makati in The Philippines, Raffles Sanya, Qingshui Bay in China, Raffles Konottaa in The Maldives and Raffles Jakarta in Indonesia.
The design of the hotel draws inspiration from the heritage of the Middle East, in keeping with Raffles’ style of having each hotel reflect a sense of its location. Guests at the Raffles Makkah have the benefit of a mouth-watering selection of international cuisines in a choice of four restaurants. Personal butlers exemplify “heartfelt service” as they strive to anticipate residents’ needs. As Group Director of Communications & Business Development, Khaled Yamak, explained: “Raffles Makkah Palace is considered a new step in the hospitality sector in Saudi Arabia.” Mohammed Hassan Arkobi, Vice President & Managing Director, Makkah Clock Royal Tower, Saudi Arabia, right, being presented with award by Graham Cooke, President & Founder, WTA.
For more information visit www.raffles.com or head to stand ME570
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World’s first ceremony to promote Island Tourism World Travel Awards has unveiled a new awards programme to celebrate and reward luxury tourism to island nations. World Islands Awards will take place on the eve on ITB Berlin 2012, with Mauritius Tourism Promotion Authority signed as the official partner. It is the only event of its kind dedicated to recognising Island Tourism around the world.
Through this partnership, Mauritius will spearhead the drive for the promotion of Island Tourism worldwide, as well as ensuring that it remains at the forefront of the luxury tourism map. The paradise island is currently enjoying a thriving tourism economy under the leadership of Minister of Tourism, HE Nandcoomar Bodha, and Dr Karl Mootoosamy, Director, Mauritius Tourism Promotion Authority.
The inaugural ceremony will take place at Hotel Adlon Kempinski, Berlin’s most exclusive fivestar hotel, on 6 March 2012.
Dr Karl Mootoosamy, Director, Mauritius Tourism Promotion Authority, said: “Our new partnership with World Island Awards will serve as an excellent vehicle to promote the core values of Mauritius Tourism Promotion Authority – in particular our emphasis on people, the environment and the capacity to ensure customer satisfaction.”
The two-year agreement comes hot on the heels of Mauritius being named one of the coolest destinations for 2011 by Futurebrand and British Airways, and being voted “World’s Leading Island Destination” at the 2010 World Travel Awards.
The Indian Ocean nation – which is best known for its azure waters, white beaches and luxury spas – will also showcase itself as a world-class destination to travel professionals and media from around the world.
Graham Cooke, Founder, World Island Awards said: “On behalf of World Island Awards, I am delighted to have Mauritius Tourism Promotion Authority as our partner. “This nation typifies luxury tourism at its finest, and serves a benchmark for how island nations can travel and tourism for social and economic betterment.” The awards will serve to reward excellence across all areas of tourism of the world’s island nations. Categories will include: “World’s Leading Island Resort”, “Asia’s Leading Island Resort” and “World’s Leading Island Destination”. Over the past thirty years, Mauritius has expanded its luxury tourism sector. The travel and tourism sector has become more vital than ever to the nation’s economy due to declining sugar prices and economic infeasibility of textile production. Limited space for tourism means that Mauritius continues to promote only elite and specialist tourism, while budget travel is not encouraged.
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Book now as places are limited at booking@worldtravelawards.com • worldislandawards.com
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Regional Winner 2011
Datalex drives 75 million travel bookings each year
Peter O'Kelly, Sales Director EMEA, Datalex, was presented with the WTA in 2010 at the Europe Gala Ceremony.
Named Asia’s Leading Travel Merchandising Solution Provider, Europe’s Leading Travel Merchandising Solution Provider and North America’s Leading Travel Merchandising Solution Provider by the World Travel Awards, Datalex continues to innovate in the travel technology sector. Datalex Overview Datalex is a leading provider of travel distribution software and solutions that enable innovative multi-channel distribution strategies of global airline suppliers and travel distributors. Headquartered in Dublin, Ireland, the company has offices in Europe, Asia Pacific and the USA.
ability to contextualise shopping and actively personalises and tailor offers to bring more value and choice to the customer.
South African Airways, Frontier Airlines, Aer Lingus and Philippine Airlines. TDP provides a comprehensive multi CRS/GDS portfolio that enables advanced merchandising of air and ancillary pricing, shopping, loyalty and personalisation across multiple sales channels. The platform has innovative features such as the
The platform drives over 75 million travel bookings each year and in 2010, an estimated US$1 billion in ancillary revenues were transacted through TDP by Datalex customers.
Innovations for 2011 On the back of a number of high profile customer wins in recent years, the Datalex Travel Distribution Platform (TDP) has won a World Travel Award for the third year running; this time in recognition of its successful merchandising solution. The Dublin-based company has most recently added TCH Europe, Air China, Spanair, Air Malta, Air Pacific and SITA to its client list. It also provides distribution solutions globally to STA Travel, Trailfinders, Affinion Group, United Airlines, Datalex is an industry leader in travel solutions.
For more information visit www.datalex.com
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Regional Winner 2011
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Lufthansa orders new aircraft to meet soaring demand Recognised as Europe’s Leading Airline by the World Travel Awards at the Europe Gala Ceremony earlier this year, Lufthansa has gone from strength to strength in 2011. Lufthansa Overview Together with Lufthansa, the airlines in the Passenger Airline Group - Austrian Airlines, bmi, Brussels Airlines and SWISS - serve a total of 258 destinations in 106 countries on four continents, and also complement their own flight services with numerous codeshare flights. Some 49.4 million passengers flew with the carriers during the first nine months of 2011, equating to a year-on-year increase of 12.1 per cent, while sales were up ten per cent.
Innovations for 2011 Lufthansa has been expanding its portfolio of mobile services in recent months. In addition to its mobile.lufthansa.com portal, the carrier recently launched a Lufthansa iPad app.
The free app, which is downloadable in English or German, is an interactive world map which enables iPad users to explore the Lufthansa route network, as well as offering practical airport tips, latest offers and the ‘Experience Lufthansa’ section which invites users to interact and experience the aviation domain. Additionally, the familiar functions - “Check-in”, “Miles & More Mileage Account” and “My Flight Bookings” - are all within easy access on the navigation bar.
Looking Forward Lufthansa has ordered 12 new aircraft which will be deployed in 2012 as the airline seeks to meet soaring demand.
For more information visit www.lufthansa.com
Of the aircraft, two Airbus A380s and one Airbus A330-300 will be deployed for Lufthansa German Airlines on long-haul routes for an interim period. There are also plans to order four Airbus A320s for Lufthansa German Airlines. In addition, five new Embraer 195s will augment the Lufthansa Regional fleet. The new, modern, fuel-efficient aircraft will be delivered to the group in stages from 2012. The order has a list-price value of about one billion euros. Commenting on the decision, Lufthansa chief executive Christoph Franz, said: “It is the latest step in our ongoing strategy of deploying a modern fleet in terms of fuel efficiency, operating costs, noise and emissions.”
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Regional Winner 2011
The Royal Palace & Temple are on most itineraries.
Wat Arun is one of the many world-class sights in Bangkok.
Bangkok overcomes adversity to take World Travel Awards title Earlier this year Bangkok took the title of Asia's Leading Meetings & Conference Destination at the World Travel Awards Asia & Australasia Gala Ceremony illustrating the city’s stunning recovery following a tumultuous year.
Storms – both political and tropical – have failed to knock this world-class tourist destination off course, with the city proudly taking its place as the gateway to south-east Asia. Millions visit every year to discover what it is about this world-class destination that keeps it ahead of the pack time after time. Elizabeth Randall, managing director of STR Global claims the Thai hotel industry is on the recovery path: “As overall demand and international tourist arrivals picked up again, more and more guests will again experience the Thai hospitality”.
In 2011 Bangkok welcomed the World Travel Awards for the first time in 2011, with Dusit Thani Bangkok playing host to Gala Ceremony in September.
Suprabha Moleeratanond, Director of Meetings Industry Department TCEP, Bangkok, celebrates with World Travel Awards Senior Vice President David Falcon.
Industry leaders from across the region – from India in the east, through Singapore, Malaysia,
Hong Kong, and China, to Australia and New Zealand in the west – were in town for the show. Remarkably it was the first time Thailand had hosted the prestigious event – but it is unlikely to be the last.
Looking Forward With its dizzying array of temples, hotels of every size, eclectic markets, gleaming palaces, ritzy shopping malls and famous nightlife Bangkok will continue to go from strength-to-strength in 2012. Moreover, the Tourism Authority for Thailand is planning a number of interactive and engaging consumer campaigns for a number of markets in 2012. Plans will target the following markets: student travel; the family market; repeat market; first time visitors; the luxury market; the wedding & honeymoon market and green tourism. It’s going to be a busy year!
For more information check out www.tourismthailand.org or head over to stand AS500
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Have you devel o Sport touriSm
Sport Tourism is set to take a central position at the vanguard of future travel and tourism industry growth
Worldwide Sporting Development and Events (WSDE) is dedicated to providing the interlinked Sport and Tourism sectors with insightful research, consultative services and conferences, symposiums and events of the highest calibre. leading analysts predict that Sport tourism is set to take a central position at the vanguard of future travel and tourism industry growth with participation vacations (holidays with an activity attached – i.e. golf, tennis, adventure) leading consumer purchasing trends. Sport tourism currently contributes an astonishing 14% of overall travel and tourism receipts and is set to grow exponentially over the next decade. each of the regional Sport tourism Symposiums will oer attendees pioneering insights and the opportunity to gain a greater understanding of the Sport tourism phenomenon. they will all take place on the eve of the World travel awards Ceremony for the region speciďŹ ed.
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l oped a Game plan?
Future WSDE Events: Caribbean Sport Tourism Symposium
Europe Sport Tourism Symposium
January 2012 Bahamas
September 2012 Conrad Algarve, Quinto do Largo, Portugal
Middle East Sport Tourism Symposium
Africa & Indian Ocean Sport Tourism Symposium
29th april 2012 Dubai, UAE
Asia Sport Tourism Symposium September 2012 The Oberoi Gurgaon, New Delhi, India
For more information please contact: info@sporttourismexpo.com For full details of all events please visit our website:
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September 2012 Seychelles
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Regional Winner 2011
Hilton Vilamoura is considered the best in Portugal by the World Travel Awards.
Hilton Vilamoura As Cascatas Golf Resort & Spa rolls out dedicated website Named Portugal’s Leading Resort by the World Travel Awards at the Europe Gala Ceremony earlier this year, Hilton Vilamoura As Cascatas Golf Resort & Spa is one of the best family friendly hotels in the Algarve with something to tantalise all tastes.
Hilton Vilamoura Overview Nestled in the heart of the Algarve, the Hilton Vilamoura As Cascatas Golf Resort & Spa is set in five acres of glorious manicured gardens – minutes from some of Portugal's finest golf courses. Guests can stroll through the distinctive Moorish architecture with cascading waterways and romantic gardens or take a dip in one of the enormous pools. Stylish, air-conditioned hotel guestrooms are decked out in soothing pastel tones, and feature plush burnished wood décor and classic marble bathrooms with distinctive Portuguese ceramic tiles.
Each include’s a walk-in shower, bathtub, bathrobe, slippers, high speed internet access, a 26 inch LCDTV with cable and satellite channels and on-demand movies, as well as a mini-bar, and tea and coffee making facilities. Other hotel features include the famous 7 Seven Spa, Portugal’s largest spa featuring state-of-the-art treatment areas and some of the most advanced spa and fitness technology on the Iberian Peninsula.
Looking Forward Renowned as Portugal’s golfing capital, Vilamoura is the perfect destination for sun, sea and a fine selection of top-class golf courses, which regularly host prestigious international events. The property is one to watch as it gains worldwide recognition for its consistently excellent offering by prestigious programmes such as the World Travel Awards.
Meanwhile golfing enthusiasts can tee off a choice of at five internationally renowned golf courses, with Victoria, Old Course, Pinhal, Millennium and Laguna all within five kilometres of the Hotel.
Innovations for 2011 Hilton Vilamoura recently launched its own dedicated website, which features a stunning photo gallery, a host of spectacular special offers and an extensive guide to Vilamoura’s local attractions. 7 Seven Spa is the largest in Portugal.
For more information visit www.hiltonvilamouraresort.com or www.hilton.com or head to stand UK1600
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Suhaim Bin Hamad Street, P.O. Box 9012, Doha, Qatar Tel: (+974) 44344444 Fax (+974) 44341037/44478296 E-mail: regency@qatar.net.qa www.regencyholidays.com REGENCY TRAVEL & TOURS BRANCH OFFICES Al Asmakh Mall: Tel: 44325381 Fax: 44364340
Al Gharafa: Ras Laffan: Villagio Mall: Intercontinental Hotel: Al Rayyan: Al Wakra: Tel: 44844959 Tel: 44820675 Tel: 44647725 Tel: 44869610 Tel: 44748837 Tel: 44135531 Fax: 44844860 Fax: 44806036 Fax: 44641145 Fax: 44118955 Fax: 44748838
ACCREDITED AGENT
Landmark: Tel: 44217623
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