THE TRAVEL INDUSTRY ESSENTIAL • 11 NOVEMBER 2009
AFRICA & MIDDLE EAST EDITION
WEDNESDAY
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World Winners 2009
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Mauritius. So much more than perfect beaches.
If you’re looking for more than just miles of beautiful unspoiled, white sandy beaches and warm turquoise lagoons, Mauritius is for you. Trek in the lush interior with its majestic mountains, pristine forests and breathtaking waterfalls, tee off on one our award winning golf courses or take to the air kite surfing. Explore the colourful markets for designer fashions and exquisite jewellery or simply relax and be pampered in a luxurious spa at one of our world-class hotels. You will be charmed by the warmth of our welcome and delighted by our unrivalled levels of service that brings visitors back year after year.
C ‘e s t u n p l a i s ir For a brochure or more information call the Mauritius Tourism Promotion Authority on Tel 020 7902 2955, email mtpa@bgb.co.uk or visit www.mauritiustourism.co.uk
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About Us
The World Travel Awards acknowledges and celebrates those organisations that have made the greatest contribution to the global tourism and travel industry. It also recognises those brands that are driving the industry to greater heights and innovation in travel. Now celebrating its 16th anniversary, the awards has grown into a truly global search for the very best travel and tourism brands, with winners from seven regional ceremonies then progressing to the World Travel Awards Grand Final. This year, 183,000 travel professionals registered to vote and participate in the prestigious World Travel Awards programme – a phenomenal 10% rise in registrations this year compared to last year. This record number is conclusive evidence that World Travel Awards has become the “Oscars” of the global travel industry. Graham E. Cooke, Founder and President, World Travel Awards, said: “World Travel Awards is a
unique benchmark for industry quality and business excellence in every region and sector.” “The increase in registered voters, despite a global recession, demonstrates the vital role of performance delivery in a challenging and highly competitive marketplace,” he added. This level of accountability makes the World Travel Awards one of the highest accolades in the travel business and is why the award ceremony is broadcast by BBC World News and other networks to over 254 million households worldwide and attended by the industry’s global decision makers. For the tourism trade, winning a World Travel Award is more than an award – it is an
endorsement from the thousands of professionals from around the globe, as well as gold seal to the consumer of travel excellence guaranteed. The World Travel Awards has continuously evolved, expanding the number of awards as the industry has grown. There are now over 1,000 different categories – an understandable number seeing how the industry has diversified and given the fact that there were over 3,600 different nominees this year. And as confidence returns to the global economy, the World Travel Awards will be there to reward those travel and tourism players that spearhead the recovery.
“Oscars of the Travel Industry Wall Street Journal
Visit us at WTM, South Gallery Level 2, Suite 33
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Meet the World’s Best Travel Brands
The Winners James Hogan, Chief Executive, Etihad Airways, World’s Leading Airline, World’s Leading Airline First Class
His Excellency Mubarak Al Muhairi, Director General, Abu Dhabi Tourism Authority World’s Leading Tourist Board
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Three years ago Etihad set itself one clear and simple goal – to be the best airline in the world. I am proud of the way Etihad people all over the world have embraced that vision, backing our investment in state of the art product with the highest levels of service. We regard this award as a great honour, and a testament to the commitment of our staff. We are delighted, also, that our continued attention to the needs of our premium travellers has been rewarded with the top award for first class for the second consecutive year. As we move into 2010, we have no intention of resting on our laurels. We will continue to reinvent premium air travel as we cement our place as the world’s best airline, opening up new routes, taking delivery of new aircraft, investing in new products in the air and on the ground, and rolling out an exciting range of online initiatives.
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The World Travel Award is most valued by the authority as it comes from peers within the industry we serve, manage and promote. It is also very timely as this year marks the fifth anniversary of the Abu Dhabi Tourism Authority and the award, if you like, represents our ‘coming of age.’ We plan to significantly build upon it and to live up to the confidence our valued trade partners have placed in us by voting for us. This year has been one of numerous milestones for the authority. We have implemented an accommodation classification system which is acknowledged as world-class. We have also rolled out our first generation stakeholder programme to form a more unified approach to destination development and promotion. Abu Dhabi has pushed the boundaries – with the opening of many significant resorts, the Qasr Al Sarab desert retreat and seven hotels on Yas Island. The staging of the 2009 Etihad Airways’ Formula 1™ Abu Dhabi Grand Prix was obviously a high point. In the coming year we will welcome additional attractions to Abu Dhabi including the planned Ferrari World indoor theme park on Yas Island. We are also targeting 10% additional hotel guest arrivals during 2010.
Jehan de Thé, Global Marketing Director, Europcar World’s Leading Car Hire Company, World’s Leading Leisure Car Rental Company
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I would like to thank those among the 187,000 travel professionals who voted for Europcar. It is an honour for us to win this prestigious award once again. At Europcar, our priority is to offer business and leisure customers a consistently good experience and a broad range of services spanning five continents. In keeping with that, we have progressed in three main areas: our geographic reach, innovations to benefit customers, and partnerships with other leading travel industry players. We are established in all European markets, but have also continued to pursue our strategy of expanding around the world, especially in North America, Australia and New Zealand. We are deploying our “click4Wheels” B2B site. We have also recently launched a new mobile phone service for consumers (http://mobile.europcar.com). We have renewed agreements with easyJet and TUI, launched a new service in the context of our relationship with Accor, and have renewed our partnership agreement with Swiss.
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James Hogan
Jehan de Thé His Excellency Mubarak Al Muhairi
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Tareq Abdullatif Taha, Chief Executive Officer, Regency Travel and Tours
Pamela C. Conover, President & CEO, The Yachts of Seabourn
Steve Ridgway, Chief Executive, Virgin Atlantic
World’s Leading Travel Agency
World’s Leading Luxury Cruise Line
World’s Leading Travel Commercial
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Winning a world travel award is a great achievement and an appreciation for the excellence of service provided. And that makes our responsibility bigger in maintaining being the world’s leading travel agency. It is so important to be recognized as the leader because reaching the top is much easier than staying on the top. This year we have expanded our operation and our network to 30 branches and implants in the State of Qatar. In our state-of the-art head office, we have innovated a unique concept – housing airlines, hotel, car rental, banks, courier and cargo services, plus a host of other services all under one roof.
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Seabourn Odyssey is the first new vessel to enter the luxury segment in over six years, and she has brought a new excitement to the market. Along with Seabourn Sojourn next year and a third new sister in 2011, she represents Seabourn's commitment to the small-ship, ultra luxury cruising style for guests who prefer sailing with fewer than 500 others. These new Seabourn yachts provide us with the opportunity to introduce more and more people to the intimate, personalised style that has earned Seabourn this award, and a loyal following among discerning travellers.
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“We are still red hot after 25 years and we are all over the moon that we have scooped this World Travel Award. Thank you to everyone who’s backed us since 1984.
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Tareq Abdullatif Taha
Pamela C. Conover
Steve Ridgway
worldtravelawards.com
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Meet the World’s Best Travel Brands
The Winners Charlie Dang, Area Managing Director, Northern China, Starwood Hotels & Resorts and GM, Westin Beijing Financial Street
Hanlie Kotze, Acting Executive Manager, The Blue Train Lounge World’s Leading Luxury Train
World’s Leading Financial District Hotel
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It is indeed a great honour to receive an award that recognizes us not only in China but globally. The World Travel Award is one of the most esteemed accolades one can receive in the global travel and tourism industry and we thank it for its continuous support. What separates us from the competition is our unwavering commitment to excellence and the willingness to always seek ways in which to improve ourselves. In 2010 and beyond, we promise to continue this commitment in providing outstanding service and quality to all our guests.
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Charlie Dang
Everyone would like to be associated with winning! Winning in whatever form, always brings with it a sense of gratification. But when you get chosen as a winner by your peers – in this case over 180,000 learned professionals, in the travel and tourism, now that is very special! Winning this accolade is the embodiment of all the hard work and initiatives that have gone into making our brand accessible and “a brand of choice”, especially in the past 18 months. Oh, it will be displayed especially at our Pre-departure Lounges for all to see! After all what good is a “diamond” that nobody can see?!
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Hanlie Kotze The Blue Train
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Paul Griffiths, CEO, Dubai International Airport
Randy Powell, President & CEO, Rocky Mountaineer
World’s Leading Airport
World’s Leading Travel Experience by Train
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This award recognizes Dubai International’s consistent delivery of quality customer service over the years. Service excellence is the single most important priority for any airport after safety and security and this award acknowledges our customer – centric approach. The opening of Dubai International’s Terminal 3 was acknowledged the world over as the most successful launch of a terminal its size and has definitely made us stand out from competition. The expansion and refurbishment of Terminal 2 has not only doubled operational capacity but has helped in considerably enhancing the customer service experience at the Airport.
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“Our organization is delighted to
be the recipient of this distinguished award for the fourth time. For 20 years we have been providing the most spectacular travel experiences in the world and it is truly an honour to be recognized amongst so many internationally renowned and iconic trains. The Rocky Mountaineer
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Paul Griffiths
worldtravelawards.com
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Meet the World’s Best Travel Brands
The Winners Brian Richardson, Vice President, Brand Marketing & Communications, Fairmont Hotels & Resorts
Michael Blunt, Vice-President Corporate Communications, OneWorld
World’s Leading Hotel Brand Website
World’s Leading Airline Alliance
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Receiving awards and accolades is always a great honour, but to have our brand and so many of our hotels recognised by respected industry professionals is truly an outstanding achievement. The World Travel Awards is an excellent mark of distinction and serve as another independent testament to Fairmont’s unyielding commitment to quality and service.
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The year ahead promises to be very exciting for oneworld and its member airlines. Mexicana, voted Mexico and Central America’s Leading Airline at the World Travel Awards, joins us on 10 November, adding another quality carrier to our line-up and extending our leadership in Latin America. Next year, we bring on board Russia’s leading domestic airline, S7, expanding our network considerably throughout the CIS. We will continue to focus on delivering quality service to our customers – with the aim of ensuring that the title of World Travel Awards’ “Leading Airline Alliance” stays in the hands of oneworld – a title it has held ever since the award was first presented seven years ago.
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Michael Blunt
Brian Richardson
worldtravelawards.com
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Winner’s Showcase NCL Freestyle Cruising Europe’s Leading Cruise Line NCL Freestyle Cruising® is all about freedom, fun and flexibility and not about rules, regulations and schedules. We feel that people booking a cruise holiday want to get away from timetables and deadlines and so on board our ships they are free to do whatever they like, whenever they like. And key to this is:
NCL Freestyle Dining With NCL, holiday dining is all about trying new things and making exciting discoveries with an industry-leading up to 20 dining choices on board a single ship. Guests can dine around the world on authentic cuisine from French gourmet to Italian, Tex-Mex to Asian fusion, all-American prime steaks to lobster and so much more. They can dine at a genuine Japanese Teppanyaki grill, enjoy 24 hour room service with our compliments and experience our beyond-buffet buffets with cookedto-order action stations. Along with choice comes freedom, the freedom to dine when, where and with whom they choose and sit down to dinner any time from 5.30pm to 10pm. What’s more, there’s at least one restaurant open 24 hours. And to add to the feeling of freedom, guests can wear what they choose – casual, even jeans for dinner, or as formal as they like. The choice is theirs.
NCL Freestyle Accommodation At NCL we offer a spectacular choice of accommodation so that every guest will feel right at home from the moment they step on board. NCL has the ultimate cruise for guests who appreciate the big ship ambience with its choice of restaurants, bars, entertainment and leisure facilities, but demand ultra-luxurious and private accommodation. It’s our ‘ship-within-a-ship’ concept of amazing Suites, Villas and Penthouses with multiple bedrooms, deluxe bathrooms, living rooms and butler and concierge service on call. Guests in this accommodation have access to a private courtyard with swimming pool, hot tub, fitness area and expansive sundecks.
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Comfortable Staterooms, Mini-Suites and the most family friendly, flexible accommodation at sea meet the needs of every guest.
Resort-style activities, leisure facilities and entertainment Guests have access to swimming pools and hot tubs, jogging tracks and sports courts, oceanview gyms and even 10-pin bowling and rock climbing walls on our newest ships. Children have their own splash pools and slides along with supervised kids and teen’s activity programmes in four different age groups. Evenings have the same upscale resort ambience with lavish, high-energy production shows in proper theatres, as well as bars, lounges, nightclubs and casinos.
One of the most modern fleets afloat NCL’s fleet comprises 10 luxurious, contemporary ships: Norwegian Dawn, Norwegian Gem,
Norwegian Jade, Norwegian Jewel, Norwegian Pearl, Norwegian Sky, Norwegian Spirit, Norwegian Star, Norwegian Sun and Pride of America. They have all been built expressly for NCL Freestyle Cruising and each offers the huge choice of restaurants, activities, fun and entertainment that are the hallmarks of our product. Pride of America is unique in so far as she is U.S.registered, enabling her to sail exclusive interisland Hawaiian cruises, something no other cruise line can offer.
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Norwegian Epic launching summer 2010 June 2010 sees the inaugural sailings of the latest, greatest ship ever built for NCL Freestyle Cruising, Norwegian Epic. Weighing in at 150,000 tonnes and more than 1,000 feet in length, this is not just another ship, it’s cruising re-imagined. Cruising the Caribbean year-round from Miami, Norwegian Epic’s incredible innovations include a whole new take on cruise ship accommodation. She offers curved-wall New Wave Staterooms; urban-chic Studios sharing a private Living Room; Spa Suites and Staterooms with in-room hot tub and a new generation ship-within-a-ship complex of 60 luxurious Villas, Penthouses and Suites. On board guests can choose from 20 different dining options, including the Spiegel Tent with its one-of-kind Cirque Dreams® and Dinner show. They can party in clubs inspired by the great nightspots of the world, have a drink in the
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first true Ice Bar at sea and take in amazing entertainment including the award-winning Blue Man Group. Activities include a huge multi-slide Aqua Park, climbing and abseiling walls, a first class Spa and two-storey Sports Complex. Norwegian Epic is set to define the future of cruising.
• Alaska cruises roundtrip from Seattle. • Exclusive inter-island Hawaiian cruises aboard Pride of America. • Mexican Riviera cruises from Los Angeles. • Spectacular 20-night winter Fly-Cruises around South America. • Grand Voyages including Atlantic Crossings and Panama Canal transits.
A world of destination choices NCL’s 2010 & 2011 cruising programme takes in some of the most popular and exciting destinations in the world: • European cruises with three ships sailing from Dover, Barcelona and Venice on itineraries ranging from 7 to 21 nights. • Caribbean Fly-Cruises from 7 to 16 nights from Miami, Port Canaveral, New York and New Orleans. • Short break cruises to the Bahamas. • Canada & New England cruises in the prime autumn season.
NCL Freestyle Cruising – award-winning holidays at sea At NCL we are proud and honoured to have received many prestigious, independent awards, including Europe’s Leading Cruise Line in the World Travel Awards 2008 & 2009. We have also won major awards for our Travel Agent training programme, our Groups programme and our luxury Suites & Villas product.
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A Year in Sport Tourism Sport Tourism in Pole Position for Dynamic Growth At a time when traditional tourism trends are in decline, sport tourism continues to flourish and is set to grow exponentially in the next decade. In 2008 the world’s travel and tourism generated approximately US$5,890 billion of economic activity. Despite the economic downturn, the contribution of travel & tourism to Gross Domestic Product (GDP) is expected to rise from 9.9% in 2008 to 10.5% by 2018 as the next decade will see tourism revenues exceeding US$10,000 billion. Sport tourism is at the heart of this growth and as the fastest growing sector in the global travel and tourism industry, accounted in 2008 for an astonishing US$600 billion or +10% of the international tourism market. The economies of cities, regions and - in the case of attracting mega events such as the Olympic Games or the FIFA World Cup - entire countries are increasingly reliant on combining sport and tourism to jump start economic and socio-economic change. Tourists engaged in sports tourism are highspending, stay longer than other tourist categories, are high-calibre and often stimulate other tourism. Their direct benefit to a destination is cash - their indirect benefit can be years of follow-on tourists. Barcelona doubled its number of tourists in the 10 years following the 1992 Olympic Games and other cities in Spain also benefited from a knockon effect. Barcelona has since become the sixth most attractive European city to locate a business, rising from 11th place. Sydney generated £1.2 billion additional business following the 2000 Olympic Games. Tourism has dramatically increased and media coverage to the value of an astonishing £2.5 billion was achieved. South Africa’s Tourism Minister Marthinus van Schalkwyk, cites the 2010 FIFA World Cup as the key to return South Africa to its pre-recession tourism high. He said construction linked to the World Cup would contribute R50bn to the economy, while tourism would generate a further R15bn, with 3.5 million fans expected to attend the tournament. Foreign arrivals would also receive a huge boost with 450,000 fans expected in the country. He said: “The World Cup affords us a once-in-alifetime chance to showcase the best we have as a tourism destination.”
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Tourists engaged in sports tourism are high-spending, stay longer than other tourist categories, are high-calibre and often stimulate other tourism. Their direct benefit to a destination is cash their indirect benefit can be years of follow-on tourists.
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A recent study by commissioned by the Brazilian government, showed that the 2016 Olympic Games in Rio will provide a boost of more than $24bn from 2010 until 2027. The 2016 Olympics and 2014 FIFA World Cup will also provide Brazil with a platform in which to attract foreign investment. Brazil’s economy is currently the tenth largest in the world - and predicted to be fifth by 2016. Sport tourism is now a tool to make and achieve many things - to generate significant revenues, create thousands of new jobs, regenerate urban infrastructure, and to develop or reappraise entire destinations. However, the complex dynamics of sport tourism has not yet been fully understood or realised. In a ground-breaking new venture, the industry’s fastest growing sector will now have its own dedicated global business forum. World Sport Destination Expo (WSDE) - the world’s first exhibition and conference dedicated to showcasing the $600 billion a year sport tourism industry – will take place from 5-9 July 2010, uniquely co-located alongside the final week of the 2010 FIFA World Cup in Johannesburg, South Africa. “WSDE will change the landscape of the sport tourism industry. By bringing together all the key stake-holders of sport tourism products and services around the world, WSDE is set to become one of the most important international events in the travel and tourism calendar and we are privileged to be the inaugural hosts.” said Lindiwe Mahlangu, CEO, Johannesburg 2010 FIFA World Cup Host City. The world’s leading sporting destinations, bidding nations and cities, resorts and hotels, sporting bid committees, tour and event organisers, international media and elite buyers will for the very first time convene to conduct future business, source new contacts and markets and gain invaluable insights from the advanced knowledge of industry leaders and figure-heads. Phil Savage, Publishing Director of Sport Business – the world’s leading supplier of information, media and marketing services to the sports industry said: ”Sport, hosting nations and cities and travel and tourism have come together very powerfully in recent years. You only have to
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look at the coverage of Brazil’s 2016 Olympic win to see that interest is at an all time high. WSDE will be the first dedicated business forum for destinations to secure the tourism benefits of hosting sporting events and to maximise the potential of future hosting bids.” WSDE is fully endorsed by the leading authorities in sport and travel and tourism and the key buyers and tour operators are all excited about the event that the industry has been crying out for. Nathan Wilson, Managing Director, Thomson Sport said: "We are looking forward to attending WSDE to conduct new business, to add to our growing portfolio and to forge new longterm business relationships with all the destinations exhibiting. This unique ground breaking event will allow us to do this all under one roof." With 10,000 sqm of exhibition space, WSDE promises to be the most important sport tourism event that has ever been staged and will be one of the critical exhibitions in the travel and tourism calendar.
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Paulo Senise, Executive Director, Rio C & VB said: “It was vital that Rio de Janeiro secured a large presence at WSDE. We are hugely looking forward to the unrivalled promotional platform that WSDE will provide our great city and the opportunity to show to the world that Rio means business.” Participation in World Sport Destination Expo is therefore vital to those companies involved in the sport tourism market-place, and those serious in assuming a market share of the industry’s fastest growing and most dynamic sector. If you represent a destination eager to win the rights to host major sporting events, if you are a region or resort offering sporting facilities, if you are a purchaser of sport tourism, or a member of the international sports media, I urge you to participate in this must attend global event." said Gianna Merlo, President of the renowned International Sports Press Association.
For more information visit: www.worldsportdestinationexpo.com
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World Sport Destination Expo is the world’s first exhibition and conference dedicated to showcasing the $600 billion a year sport tourism industry. The world’s leading sporting destinations, bidding nations and cities, resorts and hotels, sporting bid committees, tour and event organisers, international media and elite buyers will for the very first time convene to conduct future business, source new contacts and markets and gain invaluable insights from the advanced knowledge of industry leaders and figure-heads. Fully endorsed by the leading authorities in sport and travel and tourism and uniquely co-located alongside the final week of the 2010 FIFA World Cup in South Africa, the landmark 5 day exhibition and conference programme will showcase the most rapidly growing sector in the global travel and tourism industry. At a time when some traditional tourism trends are in decline, sport tourism continues to flourish and is set to grow exponentially in the next decade. 50,000 visitors are expected to attend this ground-breaking event on the 5-9 July 2010 as the sport tourism industry congregates in Johannesburg ahead of the final match of the 2010 FIFA World Cup. Participation in World Sport Destination Expo is critical to those companies involved in the sport tourism market-place, and those serious in assuming a market share of the industr y’s fastest growing and most dynamic sector.
To exhibit go to www.worldsportdestinationexpo.com/exhibiting To visit go to www.worldsportdestinationexpo.com/visiting For more information contact info@worldsportdestinationexpo.com
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If you represent a destination eager to win the rights to host major sporting events, if you are a region or resort offering sporting facilities, if you are a purchaser of sport tourism, or a member of the international sports media, I urge you to participate in this must attend global event.” Gianni Merlo, President, International Sports Press Association
We are looking forward to attending WSDE to conduct new business, to add to our growing portfolio and to forge new long-term business relationships with all the destinations exhibiting.This unique ground breaking event will allow us to do this all under one roof!” Nathan Wilson, Managing Director,Thomson Sport
It was vital that Rio de Janeiro secured a large presence at WSDE. We are hugely looking forward to the unrivalled promotional platform that WSDE will provide our great city and the opportunity to show to the world that Rio means business.” Paulo Senise, Executive Director, Rio Convention & Visitors Bureau
As host of the up-coming Winter Olympics, we appreciate the value of sport tourism and event hosting, which has been identified by World Sport Destination Expo. Hosting major sporting events shine the global spotlight on your country and will provide invaluable legacies in terms of economic, tourism, community and sport development. As well, the tremendous spirit of volunteerism and crosscultural understanding that comes with hosting the world is incalculable and will benefit your country for years to come. British Columbia has certainly experienced the benefits of hosting major events. In 2008 Vancouver was declared the top Sport City for event hosting in North America and 5th best in the World.” Honourable Gordon Campbell, Premier of British Columbia
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Sport, hosting nations and cities and travel and tourism have come together very powerfully in recent years. You only have to look at the coverage of Brazil’s 2016 Olympic win to see that interest is at an all time high. WSDE will be the first dedicated business forum for destinations to secure the tourism benefits of hosting sporting events and to maximise the potential of future hosting bids.” Phil Savage, Publishing Director, SportBusiness Group
WSDE will change the landscape of the sport tourism industry. By bringing together all the key stake-holders of sport tourism products and services around the world, WSDE is set to become one of the most important international events in the travel and tourism calendar and we are privileged to be the inaugural hosts.” Lindiwe Mahlangu, CEO, Johannesburg 2010 FIFA World Cup Host City
Do not miss out on the sport tourism event of the decade
www.worldsportdestinationexpo.com Partners
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Destination Profile: South Africa 2010 The Greatest Show on Earth! The 2010 FIFA World Cup will be like no other World Cup in history. For the first time the greatest event in football, the most widely-followed sporting extravaganza on the planet, is breaking new ground in Africa – more specifically, South Africa. Anticipation in the Rainbow Nation is reaching fever pitch reports Keir Radnedge, Editor, SportsFeatures.com
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This is an exciting and dramatic era for the land of the Rainbow Nation which has made such enormous strides forward in such a short time since the historic day when Nelson Mandela walked free on February 11, 1990 and began the most challenging process of unification. South Africa will welcome the world with a song and dance and the unique chorus of the vuvuzelas horns which invest the land’s football with an atmosphere like that at no other sporting festival. The finals are being staged in 10 venues in nine cities spread out among around some of the furthest points of South Africa’s geographical and social compass. South Africa is bordered by Namibia, Botswana and Zimbabwe to the north and by Mozambique and Swaziland to the east while Lesotho is an independent country within the country’s land area. Naturally, national and local authorities in South Africa hope that many of the football visitors will take time out or extend their stays to explore tourist attractions ranging from the southern coastline to the Kruger National Park. Promoting the country is, after all, one of the reasons such immense effort has been put into bringing the World Cup to Africa for the first time. Inevitably the footballing focus will be on the Johannesburg-Pretoria axis. Johannesburg is not only South Africa’s largest city and the provincial capital of the wealthiest province Gauteng but the only one with two stadia. The rebuilt, rebaptised Soccer City will host the Opening Game and the Final; Ellis Park hosted the historic Rugby World Cup Final in 1995 and the 2009 Confederations Cup decider. As well as hosting a total of 15 FIFA World Cup matches including the opening and final matches Johannesburg will be the world’s business and media hub for the 4 weeks of the World Cup. The opening and closing ceremonies will be in Joburg as well as the headquarters of FIFA and the
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Local Organising Committee. It will house the International Broadcast Centre, accommodate 22,000 international media and it will be the transport hub for the event. It has two FIFA World Cup stadiums, numerous official training venues, and is the base for overflow fans from at least four other venues. Significant sport business will take place as international sporting federations, bidding nations, sport tourism destinations and sponsors all bid for the high ground through major promotional campaigns in the city. The inaugural World Sport Destination Expo – the world’s first exhibition and conference dedicated to showcasing the $600 billion a year sport tourism industry - has been purposely scheduled to take place in the final week of the 2010 FIFA World Cup at a time when Joburg will be the world’s sport tourism capital. Other venues, such as Rustenburg and Nelspruit and Polokwane are within striking distance to the north by car or bus. Nelspruit is the capital of the Mpumalanga province, formerly Eastern Transvaal, on the Crocodile River. It’s also a main stopover point for tourists travelling to the Kruger National Park and to Mozambique. Fans intending also to take in Cape Town and Port Elizabeth in the south will need to study the flight schedules given the lack of European-style inter-city trains. Cape Town is South Africa’s legislative capital, its second largest city, capital of Western Cape and the country’s most popular tourism destination. Table Mountain providing a spectacular backdrop to the new Greenpoint Stadium. Along the coast Port Elizabeth sells itself to tourists as the country’s watersport capital.
Heading up across to the east of the country takes in Durban, the busiest port in Africa and the largest city in KwaZulu-Natal. Durban was also where the World Cup qualifying draw was held in December 2007 – and thus the starting point for the active footballing odyssey. For all the sports fans travelling to South Africa for FIFA 2010, world cup updates, weather, events, restaurants and accommodation can be accessed easily using the latest mobile phone technology. . The mobile travel guide service, provided by city.mobi, includes joburg.city.mobi, durban.city.mobi, capetown.mobi, pretoria.mobi, rustenburg.city.mobi, nelspruit.city.mobi, polokwane.city.mobi, portelizabeth.city.mobi, and bloemfontein.mobi. city.mobi www.worldsportdestinationexpo.com
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South Africa will welcome the world with a song and dance and the unique chorus of the vuvuzelas horns which invest the land’s football with an atmosphere like that at no other sporting festival.
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E G
Where a business duty
40th km., Athens - Sounio Ave., 190 10 Lagonissi, Attica, Greece, Tel. +30 22910 76000 Fax +30 22910 76837
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turns into a business bonus
There is a place where comfort, luxury and style are celebrated each and every day. There is a world full of sun, sea and pleasure.
www.grandresort.gr e-mail: grandresort@grandresort.gr
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A Year in Cruise The cruise market is showing some green shoots after a turbulent year, whilst the arrival of Oasis of the Seas, the world’s largest vessel, and Silversea’s Silver Spirit, arguably the most luxurious, will make the coming year an exciting one for the industry. The cruise sector, particularly at the luxury end, has been severely affected by the downturn in the economy. The key phrase being employed by the operators is “added value”, and this might extend to free flights, upgrades or even in some cases buy one business flight and get one free. It also means fixed exchange rates on board (fixed at a time when the exchange rate was two dollars to the pound), free shore excursions, money off published fares and in some cases, if the price drops after you have paid, the line will refund you the difference.
And any cruise specialist will confirm: booking times – which were once anything up to 18 months out – have shortened to an average of six months or less. Add into this mix the fact that capacity will be reaching an all-time high in the next few years, with 39 new ships on order through to 2012. This includes ten arriving this year, including the largest ever built Oasis of the Seas; and arguably the most luxurious, Silversea’s Silver Spirit – and we have a situation where supply is significantly out of proportion with demand. The situation is almost unprecedented: post September 11th is the nearest equivalent, but back then the market quickly recovered. The market downturn is most stark when you look at share prices: Royal Caribbean International was trading at $54 a year ago; this
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dropped to $6 in February. It has rallied since, to settle at $24, but it has recorded two consecutive quarters of losses this year. Last year’s second-quarter profit of $85 million reversed to a $35 million loss this year. Although Royal Caribbean said it had seen “stable bookings” in most source markets and even had to increase prices for some peak sailings, it said trading remained difficult. RCI continues to invest, however. At Central America Travel Market in October, Honduras Tourism Minister Ricardo Martinez, confirmed that the group were pressing ahead with a $15m project to expand the cruise terminal on the island of Roatan. RCI is also about to launch Oasis of the Seas, into a saturated market. The mega-ship can carry 5,400 passengers and 2,000 staff. The recession has led to companies calling a halt to more orders so growth is likely to slow between 2012-2014, but it is expected to pick up after that to hit 30 million cruise sales soon after 2021. A combination of the cost of fuel and flying led to the closure of mid-market brand Ocean Village by owners Carnival UK at the end of its current season. The mid-market brand was aimed at people who don’t cruise, which may well have been its problem. Most experts agree that the sector will not improve significantly until late 2010 at the earliest. Yet despite all this turmoil, almost all passengers still like to book through a cruise specialist (83%).
Some lines are marketing more heavily to their repeat passengers, thus repeats grew sharply to 68% in 2008, the highest since 2000. However, although this year may have temporarily paused cruise’s growth, the long-term health of the industry is good. The Passenger Shipping Association’s annual cruise report paints a picture of an industry that continues to grow and expand into different demographics. Director Bill Gibbons said earlier this year: “The world of today is a very different one from that of 12 months ago. Although the cruise industry is not recession proof it is better placed than many other travel sectors to weather the economic storm. “However, with no new UK dedicated capacity planned for this year, we expect to see similar passenger numbers in 2009 as we did in 2008. “Further growth is expected next year with a number of new ship launches, including Celebrity Cruises’ Celebrity Eclipse, Cunard’s Queen Elizabeth and P&O Cruises’ Azura, all dedicated to the UK market.” The headline figures from the report found that the UK was the star performer. Passenger numbers rose by 11% and approached a record 1.5 million for 2008, accounting for 33% of the European market. One in every 12 package holidays sold in the UK is now a cruise – it was less than half of that 10 years ago.
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The Passenger Shipping Association’s annual cruise report paints a picture of an industry that continues to grow and expand into different demographics.”
The average length of cruise taken has also increased, from 9.7 to 10.4 nights. In fact, a record number of cruise lines, ships and passengers visited UK ports this year. Lines including MSC, NCL, Princess Cruises and Royal Caribbean all increased the number of British port departures, contributing to an extra 110,000 passengers beginning their cruise in 2008. At this year’s Travel Convention, in Barcelona, a report revealed that early cruise bookings for 2010 were a healthy 29% higher than this time last year. A record number of UK holidaymakers will take a cruise in 2009, according to statistics released at the Travel Convention by the Passenger Shipping Association. The total number of British cruiser passengers is on track to rise to 1.55 million this year, a 5% increase on 2008.
Sarah Smalley, managing director of GfK Ascent-MI, which collates cruise data, described the growth in the cruise market as “staggering” compared with the rest of the industry. On the world stage, global cruise sales are estimated at 17 million ocean cruises sold in 2008, a 4% increase. The largest cruise market, North America, did see a 1.5% drop in passenger numbers to 150,000, but this was offset by a 10% increase in European cruisers to 400,000, which approached a record 4.5 million in 2008. The European cruise sector has also overtaken North America in terms of the economic benefits it generates. In 2007 it generated 29 billion euros compared to the US’s 28 billion. Germany also showed strong growth in second place with 21% of the market and 907,000 passengers – a 19% increase on 2007. Italy, the
third largest cruise market in Europe, saw a 6% increase to 682,000 passengers. Dubai is also starting to establish itself in the cruise market, which will provide a boost to the industry next year. At Seatrade Europe in September, which more than 3,000 people attended, the emirate revealed details of a new passenger terminal scheduled to open in January 2010. The new terminal spans an area of 3,450 square metres and is designed to handle more than three to four ships simultaneously. It is predicted that 260,817 cruise tourists will visit the emirate during 2009; nearly a 25 per cent increase on last year. In 2010, Dubai is expected to host 99 ships with more than 383,000 passengers.
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Sustainable Travel Although the environment has been overshadowed somewhat by the recession, the travel industry made a significant step forward to a sustainable future this year.
Leading travel companies pledged to protect the environment amongst a number of other sustainability commitments at the Travel Convention in October. Founding partners Abta, British Airways, Carnival UK, The Co-operative Travel, The Travel Foundation, Thomas Cook and TUI Travel have, with Advantage Travel Centres and Sunvil Holidays, committed themselves to creating an industry which benefits people and the environment by 2023. The initiative, known as Tourism 2023, has six principles: protecting the environment; developing employees; providing customers with mainstream sustainable products; ensuring destinations benefit from tourism; innovating to create sustainable transport and resorts; and developing a business which is environmentally, socially and financially sustainable. For example, in the Gambia and Tobago, the Travel Foundation has helped local farmers to gain vital income from the sale of produce to hotels. The initiative now supplies many of the hotels in the main resorts, and is reviving farming skills, reducing the need for imports and helping the environment as a result. The Tourism 2023 initiative is being coordinated by Forum for the Future and Defra.
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The partners hope that the project will also lead to action within the wider UK outbound industry to tackle the challenges it faces. BA was also the driving force in a surprising move by the airline industry earlier this year, which pledged to cut their CO2 emissions in half by 2050. The move was seen as a pre-emptive strike against the green lobby which has been clamouring for airlines to slash their emissions despite the sector contributing to just 1.6% of global CO2 emissions annually. However, the knock-on effect will mean higher fares, which are predicted could rise by as much as E40 on a long-haul return flight and E9 on short haul flights. The 50% reduction on 2005 emission levels goes far beyond the UK government’s target of keeping emissions at 2005 levels.
The proposals, which were agreed between airlines, airports and aircraft manufacturers and agreed by industry body IATA, also include: a pledge to make all industry growth carbon neutral by 2020; to cut CO2 emissions by 1.5% per year over the next 10 years; and submit plans for joining a global carbon trading scheme to the UN by November next year. Meanwhile, Qatar Airways made the first move in this direction by completing the world’s first commercial passenger flight powered by a fuel made from natural gas. The flight from Gatwick to Doha on an Airbus A340-600 used a 50-50 blend of synthetic Gas to Liquids (GTL) kerosene and conventional oil-based kerosene fuel. The fuel, used as an alternative to conventional oil-based kerosene, burns with lower sulphur dioxide and particulate emissions than pure conventional oil-based kerosene, thus improving local air quality at busy airports. Meanwhile, environmental tour operator responsibletravel.com removed its carbon offset calculator from its website and replaced it with a new advice page, more than 200 UK holidays, a train booking function and a list of operators who have gone out of their way to reduce their carbon footprint. Managing director Justin Francis said: “We believe the travel industry’s priority must be to reduce carbon emissions, rather than to offset.” Responsibletravel.com was one of the first travel organisations to feature a carbon calculator.
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Winner’s Showcase P&O Ferries World’s Leading Ferry Operator
Europe’s Leading Short Sea Ferry Operator
With all this fantastic entertainment onboard you’ll want somewhere comfortable to retire to. And our ensuite cabins will guarantee you a superb night’s rest before your onward journey.
Portsmouth – Bilbao P&O Ferries boasts the largest fleet of ships offering a wide range of services and facilities, the most comprehensive route network and the most frequent passenger and freight services to the Continent. The company’s four passenger routes sail from Dover to Calais, Hull to Rotterdam, Hull to Zeebrugge and Portsmouth to Bilbao.
Dover – Calais With a crossing time of only 90 minutes and up to 23 sailings a day each way, the Dover to Calais service is a flexible way to get across to France. For an added touch of luxury, our Club Lounge is a quiet area to enjoy a glass of champagne followed by complimentary tea, coffee and soft drinks and a selection of daily newspapers. From 2010, P&O Ferries will introduce the two largest ferries ever constructed for the DoverCalais route. The first of these ships will enter service in December 2010 and the second in September 2011, replacing the Pride of Dover and the Pride of Calais, with an option on a further two vessels of the same design. At 49,000 gross tonnes and 210 metres in length, the two ferries will be the largest ships capable of fitting into existing facilities in the Channel ports. With this investment P&O Ferries is planning to capture growth in the freight market, whilst also being able to serve the tourist market with a superior on board offer. Because of their size, there will be far more space onboard, including state-ofthe-art amenities and large panoramic windows to make the most of the wonderful sea views. It is hoped that the sleek new design of these ships will enable them to be more energy efficient to cut down on pollution.
Hull – Rotterdam Excellent road access to Northern Europe makes a ferry to Rotterdam an ideal way to explore the many interesting towns, cities and regions of Holland, such as Arnhem, Amsterdam, the South Limburg region and De Efteling theme park. With night sailings on our two luxury cruise ferries the Pride of Rotterdam and the Pride of Hull, you can enjoy great onboard entertainment and delicious food on board. You’ll be assured of a good night's sleep too, thanks to our comfortable ensuite cabins. Taking the ferry to Rotterdam will cut miles of driving from your journey, and as it's all at night, those miles will disappear while you are asleep. When you wake up the next morning, you’ll arrive at Rotterdam refreshed and ready to go.
P&O Ferries Portsmouth to Bilbao service is a popular route for travelling to Spain, southern France and Portugal. The 37,583 tonne Pride of Bilbao operates all year round and departs from Portsmouth every three days at peak times. Onboard facilities include a fitness centre with sauna and Jacuzzi, hair and beauty salon, casino, cabaret and two cinemas, as well as a wide choice of bars, lounges, shops and restaurants, including the high seas version of the famous London restaurant, Langan’s Brasserie. There is also a wildlife officer from the Biscay Dolphin Research Programme onboard for every sailing to help passengers spot whales and dolphins as the ship passes through the Bay of Biscay, he’ll also be happy to answer any questions you might have.
Hull – Zeebrugge Our Hull-Zeebrugge ferries take you straight to the excellent motorway connections of Belgium, into France and beyond. Zeebrugge is located along the great sandy beaches of the Belgian coast and is close to all the major resorts such as Ostend and Blankenberge. Just a few miles away is the medieval town of Bruges, with its great restaurants and famous Belgian chocolate! Alternatively you could go further afield with Antwerp, Brussels, Luxembourg, Strasbourg or the Ardennes, all brought within easy reach by our ferries to Belgium. Overnight crossings on the Prides of Bruges and Pride of York offer a choice of great bars, fabulous restaurants and live entertainment. The ships also boast a cinema showing the latest blockbuster movies, casinos if you’re feeling really lucky and relaxing piano bars.
For the comfort of all passengers, our ships have a no smoking policy, however there are designated outdoor smoking areas. All of our ships operate a bureau de change, offering commission free currency at very competitive rates. There are bargains galore to be found in all the onboard shopping areas, with savings of up to 40% off UK high street prices. With P&O Ferries, you really are spoilt for choice!
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Grand Tour 2009 North & Central America Mexico digs deep to glitter at World Travel Awards
John Anthony, President, Anthony Travel, North America's Leading Travel Agency
Cozumel, Europcar, Anthony Travel, Fairmont Hotels & Resorts and Mexicana were among the names of travel and tourism bodies which triumphed at the World Travel Awards North and Central America regional ceremony on 21 September 2009. The ceremony, which was staged in the amazing Hacienda Tres Rios in Mexico, attracted senior management and decision makes from across the region. The awards, described by the Wall Street Journal as the Oscar’ of the global travel and tourism industry, unveiled who were the best of the best in the region. In the North American categories, American Airlines won North America’s Leading Airline. Fairmont Hotels & Resorts scooped four awards including Canada’s Leading Golf Resort, Canada’s Leading Ski Resort, Canada’s Leading Business Hotel and North America’s Leading Golf Resort. The Leading Hotel Brand for North America went to Marriott Hotels & Resorts, and North America’s Leading Destination went to Miami.
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In the Central America categories, Mexicana triumphed as Central America’s Leading Airline, while Parador Boutique Resort & Spa picked up Central America’s Leading Hotel award. Cancun Convention & Visitors Bureau picked up Central America’s Leading Destination award. More than 500 travel organisations were nominated in the ceremony, held in partnership with Hacienda Tres Rios, Cancun Convention & Visitors Bureau, Yucatan Holidays, Yucatan Travel, RCI and Vive Mexico. Senior management and decision makers of America’s travel and tourism industry came together to celebrate their achievements during the ceremony. Graham Cooke, President, World Travel Awards commented: “The past 12 months have brought
several challenges, namely the economic downturn and the outbreak of swine flu, which has impacted travel and tourism worldwide. “Today’s winners have remained focused on their long term objectives, and continued to deliver above and beyond the call of duty, setting an industry example.” Cooke said: “This year’s winners can display the official World Travel Awards symbol with pride on their sales and marketing literature, offering travellers a cast-iron assurance that what they are buying is a guarantee of travel excellence.”
The full list of winners for the World Travel Awards North and Central Americas can be found by logging on to www.worldtravelawards.com.
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Sarah Latife, Minister of Tourism State of Quintana Roo, bottom middle
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We take great pride in this prestigious award and will promote this award through all of our materials throughout the next year.
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John Anthony, President and CEO, Anthony Travel, Inc
Jesus Almaguer, Director General, CEO, Cancun Centre; Manon Han, Executive Vice President, World Travel Awards; Orlando Arroyo, CEO, Hacienda Tres Rios; Erika Garcia, CEO, Yucatan Holidays
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A Year in Ski Ski industry braced for a chilly winter The outlook for skiing in 2009/10 remains uncertain for skiers and the ski business alike. Despite last season’s excellent snow conditions, the feelgood factor has yet to transfer to the forthcoming season, and operators are bracing themselves for a tough season.
Panic over the health of the global economy gave skiers more immediate things to worry about than booking holidays to the Alps. In the peak period for booking ski holidays, from September to November, consumers held back on discretionary purchases. According to the annual Ski Industry Report compiled by the UK's largest winter sports operator, Crystal, the ski market fell by 13.3% across all sectors last season despite good early sales and excellent snow conditions. The fall follows seven successive years of growth and reduces the number of UK skiers travelling from more than 1.22m in 2007/8 to just over 1m in 2008/9. The decline in numbers is due to some skiers giving the season a miss due to the economic climate and others taking just one trip where they might previously take two or more. Some encouragement comes from the schools market which remained stable with more than 140,000 junior skiers taking to the slopes and memories of last season’s great snow will have whet the appetite of many skiers to return. The independent travel sector was down by 15% to 327,000 skiers with some low-cost carriers reducing their flight capacity to ski destinations. The tour operator sector also saw their number decreasing by 15% to 597,000 skiers, partly due to fewer multiple trips, fewer new skiers and a shorter ski season.
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France continues to be the most popular country despite seeing a slight decline of 0.5%, taking 37.0% share of holidaymakers last season. Switzerland, which benefits from higher resorts than its neighbour France, shows a steady share of 6%. Austria and Italy increased market share by 1.8% and 1.1% respectively. Bulgaria also saw a small increase to 3.2% and the small countries sector grew by 0.5% reflecting the rise in popularity of Slovenia. Despite good snowfalls, North America’s share dropped by 1.4% due to the collapse of Zoom, other airlines reducing seat capacity and many skiers opting for better value European resorts. The Andorran ski resorts saw a further decline in visitors from a 2% fall last season to 5% which is attributed to its continuing attempt to reposition itself from a budget to quality destination. It also
suffered from end of season capacity reductions from most operators. The 2009/10 season undoubtedly poses serious challenges for an industry that is impacted by the effects of the recession, exchange rate pressures, high fuel costs and high fixed costs for ski holiday companies. The Crystal Ski Industry Report finds strong evidence of chalet companies significantly reducing the numbers of properties for next winter leading to fewer holidays on offer. It predicts that next season skiers will become increasingly price-sensitive which will contribute to a reversal of recent trends which saw a growth in independent travel. Large-scale operators could re-gain some of the ground lost to DIY travellers if they are able to use their buying-power to get lower prices and pass these onto consumers as attractive packages. There is also an expectation that many large operators will cut capacity and consumers will see fewer ‘last minute bargains’ than in previous years. Some low-cost airlines are expected to reduce their flights to ski relevant destinations, which could have an impact on the independent sector. There remains speculation around further industry consolidation in the year ahead. Crystal’s MD Mathew Prior said: “Winter 08/09 was a difficult year for the ski industry and 09/10 poses challenges for us all. Creating transparently good value deals I see as the key to ensuring that as many as possible return to the slopes this coming season.”
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Winner’s Showcase Trafalgar Travel Ltd. Caribbean’s Leading Travel Agency In January of 1995, the first office of Trafalgar Travel Ltd. was opened, at Garelli Avenue in Kingston, Jamaica with a staff of four agents. Now, with a total staff complement of approximately 125, inclusive of travel consultants, administrative, technical and support personnel, Trafalgar Travel continues to grow, with branches in major towns across Jamaica. The company continues to seek opportunities to expand in the English-speaking Caribbean. Trafalgar Travel has developed and grown steadily, becoming the largest travel agency in Jamaica with 20 branches throughout Jamaica, St. Kitts, Barbados, Trinidad and Nassau. The company serves all categories of travellers including our over 7,000 corporate accounts. Company management strategy integrates continuing innovation, maximal application of relevant technologies, and a committed dedication to meeting the needs of clients. Essential to that strategy is the maintaining of highly motivated professional staff of the highest calibre. With systems in place for the motivation of staff at all levels, the staff turnover rate has proven to be exceptionally low by corporate Jamaica standards. Over the years the company has excelled and has earned many industry awards. Looking forward to celebrating its fifteenth anniversary in January of 2010, Trafalgar Travel Ltd. continues to offer quality consultative travel service to its growing clientele, who are warmly embraced as members of the Trafalgar family.
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Embrace the Mobile Market Connect to visitors wherever and whenever with a mobile website
“The future of the web is on mobile phones� Tim Berners-Lee (Inventor of the World Wide Web)
Contact World Contact World M Mobi o to obi to discuss de velopment of y o mobile web our web strategy strategy y development your info@world.mobi info@world.mobi +44 (0) 44 7925 0000 http://www.world.mobi h ttp://www.world.mobi
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Winner’s Showcase The Caleta Hotel, Gibraltar Gibraltar’s Leading Hotel The four star Caleta Hotel, often referred to as the Gem of Gibraltar, offering spectacular views to Spain and North Africa is Gibraltar’s largest hotel with an enviable position on the quieter side of the Rock, only five minutes by bus or taxi to the busy town centre and finance centre. The location, proximity to the beach and the clear blue Mediterranean combined with an eclectic décor makes the hotel unique on the peninsular. Tucked between two continents on the east side of this historic landmark, flanked by Africa and the southern coast of Spain, Gibraltar and the Caleta Hotel should be a priority on ones list of places to visit, whether it is for business or pleasure. Facilities, standards and service to guests are our priority and should your requirements be top of the range conference facilities, a gala dinner for up to 200 or a simple wedding for only two then we are here to oblige. The Caleta Health & Beauty Club offers resident guests complimentary use of the fully equipped air-conditioned gymnasium. The services of a personal trainer, beauty therapists, hairdresser and masseurs together with first class facilities makes a visit to the Health & Beauty Club a pleasurable experience not to be missed. With 158 bedrooms offering either a sea view or view of the famous Rock itself, tea and coffee making facilities and air-conditioning, visitors are assured of the comfort and quality one would expect of a four star property. Recently included into our bedroom stock is dedicated floor of luxury apartments, suited best to the needs of busy, modern business people who enjoy the freedom
Bridal suite
of apartment life yet require all the facilities of a four star property. Nunos our renowned A La Carte Italian restaurant, securing for the second year running two AA awards, provides a tranquil surrounding to enjoy a pleasant business lunch or simply to indulge oneself in the very best of Mediterranean cuisine. A popular venue for both locals and hotel guests for dinner. The piano lounge bar, still upholds the British tradition of afternoon tea, this can be enjoyed either in the lounge area or on the Catalan Terrace overlooking the Mediterranean. Celebrating or impressing there’s no place in Gibraltar quite like the Caleta Garden. Overlooked by the impressive and famous Rock of Gibraltar with its indigenous shrubbery and plants this little piece of Gibraltar, complete with its very own British red telephone box, is available for private hire. All work and no play makes Jack a dull boy – or so the saying goes – that is why we pride ourselves in presenting a host of incentive and team building activities both in and around the hotel and not forgetting for almost a hop, skip and jump your group or company can be transported from this
very British Colony, complete with English “bobby’s” and pounds sterling, to exotic mysterious Morocco, and/or bask in the beauty of southern Andalucia and back all in just one day. Let us take care of all your needs at our “one stop shop”. Over the years the hotel has played host to several famous visitors such as Baby Spice, Sir Norman Wisdom, Albert Hammond and not forgetting the visit to Gibraltar of the famous John and Yoko, Sean Connery (twice) for the purpose of “tying the knot”. We now throw our doors open to you and offer the Caleta as a venue to hold your wedding ceremony almost guaranteeing fine weather, expert help, no language problems and all conducted in British pounds.
For further information please visit www.caletahotel.com Or contact Marilyn Richardson, Sales & Marketing Manager E: sales@caletahotel.gi T: 00 350 200 76501
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World Sport Destination Expo is the world’s first global exhibition and congress dedicated to showcasing the $600 billion a year sport tourism industry. At a time when traditional tourism trends are in decline, sport tourism continues to flourish and is set to grow dramatically in the next decade. Participation in World Sport Destination Expo is vital to those companies involved in the sport tourism market-place, and those serious in assuming a market share of the industry’s fastest growing sector. Over 5 dynamic business-focussed days you will be in pole position to: • • • • • • •
Conduct lucrative business deals with the leading international tour operators Meet face to face with the key corporate buyers and event organisers Educate the industry about your capabilities to host major events Explore and enter new international markets Gain deep insights in to the latest developments in the sport tourism industry Meet all the key industry players in a focused business environment Showcase your brand credentials on a global stage
Do not miss out on the travel and tourism event of the year. To exhibit go to www.worldsportdestinationexpo.com/exhibiting To visit go to www.worldsportdestinationexpo.com/visiting For more information contact info@worldsportdestinationexpo.com Partners
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Winner’s Showcase TAM Airlines South America’s Leading Airline TAM Airlines was founded in 1976 with a commitment to offer high-quality service at a competitive price. Thirty years on from its launch, TAM has become one of the world’s most successful airlines, the largest in Brazil, South America and the Southern Hemisphere. The airline has three pillars of action: Excellence in Service, Technical & Operational Excellence, and Excellence in Management. TAM currently operates a fleet of 132 aircraft of which 125 are Airbus (20 A319, 82 A320, 5 A321, 16 A330 and 2 A340) and seven are from Boeing (3 B767-300 and 4 B777-300ER). TAM’s policy is to operate a young fleet, with a low average life span. Safety is another key TAM directive. Operating to the highest governance standards, TAM’s Flight Safety department is fully independent from all other areas of the company, and reports directly to the President. TAM is the only Brazilian airline with an IOSA certification (International Operational Safety Audit) issued by IATA (International Air Transport Association). The São Carlos Technological and Maintenance Centre (MRO) has also been fully certified by the US (Federal Aviation Administration), European (European Aviation Safety Agency) and Brazilian (Agência Nacional de Aviação Civil) aviation authorities. TAM Airlines has been the domestic Brazilian market leader since July 2003. In 2008, the company carried over 30.1 million paying passengers on domestic and international services. It ended September 2009 with a 44.2% domestic market share according to the official
statistics of ANAC (Brazil’s National Civil Aviation Agency). In September TAM's market share among Brazilian companies that operate international flights stood at 87.3% and load factors on international services reached 76.1%. With over 23,000 employees, TAM operates flights to 42 destinations in Brazil and, thanks to commercial agreements with regional companies, reaches a total of 79 Brazilian destinations. International operations include direct TAM flights from Brazil to 17 destinations in the United States, Europe and South America: New York, Miami and Orlando (USA), Paris (France), London (UK), Milan (Italy), Frankfurt (Germany), Madrid (Spain), Buenos Aires (Argentina), Cochabamba and Santa Cruz de la Sierra (Bolivia), Santiago (Chile), Asuncion and Ciudad del Este (Paraguay), Montevideo (Uruguay), Caracas (Venezuela) and Lima (Peru). TAM has further code-share agreements that allow its passengers to travel to an extra 72 destinations in the US, Europe and South America. On October 7 2008, TAM announced it was joining the Star Alliance, the largest global commercial aviation network. After the membership process is complete, which is expected to occur in the first quarter of 2010, TAM will start sharing its products and services in the nearly 1,000 airports in 160 countries in which the Star Alliance network operates. One of the benefits of TAM’s Star Alliance
membership will be the integration of its frequent flyer program, TAM Fidelidade, with that of all the other member carriers. In Brazil it was TAM that pioneered the adoption of a frequent flyer program. Since its launch in 1993, TAM Fidelidade has issued more than 8.5 million tickets to its more than 6.1 million members. TAM is the official carrier of the Brazilian football team. TAM is the only major international carrier to fly to all 12 of the Brazilian cites that will host the games when the World Cup takes place in Brazil in 2014. TAM was also the official airline of Rio de Janeiro’s Olympic bid. The city will host the Summer Olympics in 2016. The other areas of the company are TAM Viagens, which operates in more than 600 travel and tourism destinations and serves around 5,000 travel agencies in Brazil, and TAM Cargo, which serves various locations in Brazil and abroad.
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Winner’s Showcase Universal Orlando® Resort World’s Leading Theme Park
Hollywood Rip Ride RockitSM at Universal Studios®
Universal Orlando® Resort is the proud winner of the 2009 World Travel Award for the World’s Leading Theme Park. Universal Orlando® Resort is a spectacular family holiday destination where the biggest movies ever made and today’s hottest entertainment come together to create unforgettable experiences. Here you’ll find the world’s two most amazing theme parks – Universal Studios Florida® and Universal’s Island of Adventure® – side-by-side, an exciting night time entertainment complex, and three magnificently themed on-site hotels, all in one convenient location. You can enjoy Orlando’s hottest spot for entertainment, Universal CityWalk® and experience the unique music, comedy and multimedia theatrics of the world-renowned Blue Man Group. And stay on-site at the luxurious Loews Portofino Bay Hotel, the exciting Hard Rock Hotel®,
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Poolside at the Hard Rock Hotel®
or the exotic Loews Royal Pacific Resort. On-site hotel guests enjoy an exclusive package of theme park benefits including free Universal ExpressSM ride access*, which lets you jump the regular queues at most rides and attractions. Best of all, the hotels, entertainment complex and theme parks are all conveniently located within a short walk or complimentary shuttle or water taxi ride away from each other. It’s all only at Universal Orlando Resort – an entire universe of action, thrills and excitement for every member of the family.
Universal Studios Florida Go beyond the screen and jump into the action of your favourite films at Universal Studios Florida. At the world’s premier movie and TV based theme park, you’ll find an amazing array of rides, shows, movie sets and attractions that make you the star. Careen and crash your way through Krustyland in
the wild and hilarious The Simpsons Ride™. Plunge into darkness on the psychological thrill ride, Revenge of the Mummy®. See, hear and feel the action through the miracle of OgreVision in Shrek 4-D™. Save the earth from aliens on the interactive ride MEN IN BLACK™ Alien Attack™. Follow Jimmy Neutron on a wild chase through your favourite Nicktoons on Jimmy Neutron's Nicktoon Blast™. Have a ball in Woody Woodpecker’s KidZone®. New for 2009 at Universal Studios is Hollywood Rip Ride RockitSM, the most personalized and immersive roller coaster experience in the world. For the first time ever, YOU pick the soundtrack while on-board cameras record your high-speed flight in, around, and over Universal Studios®. Back on the ground, you can even purchase a music video of your ride. The “never been done before” elements also extend to the track itself with several world’s-first moves.
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The Incredible Hulk Coaster® at Universal’s Islands of Adventure®
Universal’s Islands of Adventure® Feel the rush of adrenaline as you experience the innovative thrills and unexpected adventures of Universal’s Islands of Adventure®. At Islands of Adventure, you’ll take a journey through uniquely-themed islands—Seuss Landing™, The Lost Continent®, Jurassic Park®, Toon Lagoon® and Marvel Super Hero Island®—where the world’s most cutting edge rides and attractions challenge all your senses. Here timeless myths, legends, children’s stories, cartoons and comic books come to life right before your eyes. You’ll battle villains in 3-D on the first-of-its-kind thrill ride, The Amazing Adventures of Spider-Man®. Then defy gravity as The Incredible Hulk Coaster® takes you on a high-speed roller coaster rampage. Escape the jaws of a hungry T-rex on Jurassic Park River Adventure®. Brave white-water rapids on Popeye & Bluto’s Bilge-Rat Barges®. Take a spin
Universal CityWalk®
through the mischievous world of The Cat in the Hat™. Take a ride on The High In The Sky Seuss Trolley Train Ride!™ for a bird’s eye view of Dr. Seuss’s unforgettable stories.
Universal CityWalk® Located right between both theme parks, the Universal CityWalk® entertainment complex features some of Orlando’s most popular restaurants, hottest clubs, trendiest shops and state-of-the-art theatres, all in one place. You can kick back and take in the good times at Jimmy Buffett’s® Margaritaville®. Listen to live reggae at Bob Marley—A Tribute to FreedomSM. Enjoy great food and the excitement of professional basketball at NBA City, or high-speed racing at the NASCAR Sports GrilleSM. Get your fill of shrimp, shrimp, and more shrimp, along with a full menu, at the Bubba Gump Shrimp Co.™
Restaurant & Market. Rock ‘n’ roll at the world’s largest Hard Rock Cafe®. Sample the music, art, dance and cuisine of all 21 Latin nations at Latin Quarter™. Enjoy the sophisticated cuisine of Emeril’s® Restaurant Orlando. Dance the night away at the grooveSM or Orlando’s newest ultralounge, the Red Coconut Club®. And that’s just the beginning! With fabulous live entertainment, sizzling nightclubs, an incredible variety of restaurants and shopping, plus a 20-screen movie theatre, CityWalk makes your nights at Universal Orlando® Resort every bit as exciting as your days. Thank you for your continued support throughout the year. 2010 promises to be another year of action, thrills and excitement at Universal Orlando Resort.
*On-site hotel privileges good for hotel stay as indicated on the room key card. Only good for the number of guests staying in the room. Paid theme park admission required. Some attractions excluded. Express ride access available during normal theme park operating hours only. Not valid for separately ticketed special events. Additional restrictions may apply and benefits are subject to change without notice. Access may be restricted during certain times at certain attractions. Shrek 4-D TM & © 2009 DreamWorks Animation L.L.C. Jurassic Park, Jurassic Park River Adventure ® Universal Studios/Amblin. Marvel Super Hero character names & likenesses: TM & © 2009 Marvel © 2009 Universal Studios. Men in Black & Alien Attack: TM & © 2009 Columbia Pictures Industries, Inc. All rights reserved. THE SIMPSONS RIDE TM Twentieth Century Fox Film Corporation. The Simpsons TM & © 2009 Twentieth Century Fox Film Corporation. All rights reserved. © 2009 BMP. Hard Rock Cafe ® Hard Rock Cafe International (USA), Inc. Jimmy Buffett’s ® Margaritaville ® Jimmy Buffett. NASCAR ®, NASCAR® Sports Grille SM are trademarks of the National Association of Stock Car Auto Racing, Inc. Dr. Seuss properties TM & © 2009 Dr. Seuss Enterprises, L.P. All rights reserved. All Popeye characters TM & © 2009 KFS, Inc. TM Hearst Holdings, Inc. © 2009 Viacom International Inc. All rights reserved. Nickelodeon, The Adventures of Jimmy Neutron Boy Genius, Jimmy Neutron’s Nicktoon Blast and all related titles, logos and characters are trademarks of Viacom International Inc. Bubba Gump Shrimp Co. TM & © 2009 Par. Pic. Emeril’s ® Emeril Lagasse. Universal elements and all related indicia TM & © 2009 Universal Studios. All rights reserved.
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golfoeste PO R TU G A L
Praia d’El Rey Golf & Beach Resort (Marriott Hotel) | Óbidos www.praia-del-rey.com Tel. +351 262 905 005 The Westin CampoReal Golf Resort & Spa (Westin Hotel) | Torres Vedras www.westin.com/camporeal Tel. +351 261 960 900
t s a o c r e lv i s c i t s a u A fa nt o y r o f wa it i n g
Golden Eagle, Residence & Golf Resort Rio Maior www.goldeneagle-golfresort.com Tel. +351 243 940 040 Bom Sucesso Design, Leisure & Golf Resort Óbidos www.bomsucesso.net Tel. +351 262 965 310 Vimeiro Golf Resort (Golf Mar Hotel) | Torres Vedras www.hotelgolfmar.com Tel. +351 261 980 800 Botado Golf Club (Atlântico Golfe Hotel) | Peniche www.atlanticogolfehotel.com Tel. +351 262 757 700 Royal Óbidos Spa & Golf Resort (open 2011) | Óbidos www.royalobidos.com Tel. +351 262 960 241
GOLFOESTE Rua Direita, n.º 87 – Apartado 42 – 2510-914 Óbidos – Portugal Tel. +351 262 955 060 – Fax +351 262 955 061 golf@turismodooeste.pt | www.turismodooeste.pt
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How to Enter 2010 The World Travel Awards serves to acknowledge, reward and celebrate the achievements of the brightest players in the global travel and tourism industry. If you think your organisation stands in a class of its own then visit worldtravelawards.com for an online entry form. Self nomination for 2010 opens 11 January.
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TThe he IInternet nternet
Your Y our Website Website
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TThe he M Mobile obile IInternet nternet
Do you have a mobile website? “Mobile Internet usage is skyrocketing worldwide. Throughout 2009, 50 percent of all new Internet connections worldwide are coming from phones “ eMarketer, 2008 and 2009
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Contact World Contact World M Mobi obi to to d discuss development de velopment of your your mobile mo obile website. website. TTel: el: e +44(0)20 7925 0000 info@world.mobi inf fo o@world.mobi | www.world.mobi www.world.mobi
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“Oscars of the Travel Industry� Wall Street Journal
World Travel Awards Grand Tour 2010 Our events are attended by the top level decision makers - more than 70 percent of our attendees are Director level or above. Our events are the perfect platform to gain your brand top-level exposure. Our events are famed for the great networking opportunities. For more information and to book tickets please email: booking@worldtravelawards.com
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