Fix my home Performance
7416 Repairs we’ve completed
Satisfaction
9.5 out of 10
is the score residents gave us for the repair service they received
% 64%
days 17
Repairs fully complete on our first visit
6-10 days 11-15 days 16+ days
The average days we took to complete a repair
Feedback from residents What residents like The quality of work | Polite and friendly operative | That repairs stay fixed What residents want to see improved Repairs completed faster | Easier to report repairs | More repairs to stay fixed
You told us that you wanted it to be easier to report repairs. In response we’ve been working hard to ensure that it’s easy to call us and make arrangements for repairs to be carried out. We have tried new ways of managing our workload to make sure any time spent waiting on the phone during busy periods is kept to a minimum. As a result of this, things have improved during our busiest time of the year- just after the Christmas holidays. We are continuing to focus on this in the coming summer months.
0-5 days
Complaints
24
complaints out of
7416 repairs completed
Which is about one complaint for every 310 repairs completed
You have also told us that it really matters that we finish repairs within a reasonable period of time. So to do this, we’ve tried new ways of managing the work load of staff who carry out repairs. These staff now have more flexibility to arrange their work schedules so they can come back quickly and complete work they started. We’ve seen good results and will continue to develop this approach in other areas, so the benefits can be felt by everyone.
Quarter 1 (January - March 2016)