RETURN TO: BCRFA 439 Helmcken Street Vancouver, BC V6B 2E6
April 2010
Bobby Naicker, President/COO, Denny’s Restaurants
Being Power Smart makeS BuSineSS SenSe Lighting is a very important part of a customer’s dining experience. So conservation was not the only consideration when Denny’s Restaurants in the Lower Mainland decided to upgrade their lighting. To their surprise the new visually appealing, longer lasting and energy-efficient lights had additional benefits. Apart from saving thousands of dollars on their electricity bill, they found that the BC Hydro Power Smart Product Incentive Program could make the project even more financially attractive. And, as icing on the cake, the restaurants’ staff say that the new lights are much cooler than the old ones, which will also lower air conditioning costs. Looking for tips on how to lower your business’ energy tab? Simply visit bchydro.com/incentives or call 1 866 522 4713.
A09-140
INSIDE
FRONT COVER IMAGES BY FOODIE PHOTOGRAPHY // www.foodiephotography.com
Buyers Guide Listings Presidents Message 10 Best Hiring Practices 10 Best HR Practices Energy Efficient Recipe for Your Restaurant Music and Your Business Safety Basics For Restaurants Food Safety Protection Purchasing Essentials Top Ten Wine & Spirits Delivering the Customer Experience Event Listings
Photo: Foodie Photography // www.foodiephotography.com
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BC Restaurant News || Buyer’s Guide 2010 3
APRIL 2010
CATEGORY LISTINGS
Page Page 6 Advertising & Media Accounting Associations/Government Bakery Page 7 Bar Equipment & Supplies Beer & Brewers Page 8 Beverages - Non-alcoholic Brokers & Distributors Page 9 Business Services Business Supplies Catering Page 10 Cheese Chocolate Cleaning & Janitorial Page 12 Coffee & Tea Construction & Bldg. Materials Consulting Convenience Dairy & Eggs Page 13 Deli Design & Décor Desserts Dishwashing Systems Education & Training Employment Services Page 14 Employee Benefits Energy & Conservation Ethnic Foods Events / Festivals Finance (ATMs, credit cards)
Page 29 Page 16 Rentals Fire & Safety Sauces & Soups Food Producers Seafood & Fish Food Safety Audits Security Food Supply Signage Furniture Small Wares (china, glass etc) Gelato Equipment Specialty Food Equipment Grease Trap Cleaning & Repairs Spices & Herbs Health & Nutrition Technology (not POS) Health Inspection Page 30 Page 17 Telecommunications HVAC (heat, vent & A/C) Tourism Importers Umbrellas Page 18 Uniforms & Shoes Ingredients & Supplies Used Equipment Insurance Page 31 Page 20 Utilities Kitchen Equipment - large Vending Page 22 Waste Management Kitchen Equipment - small Wine & Spirits Legal Licensing Linens Page 24 Liquor & Liqueurs Marketing & Public Relations Meats & Poultry Menu Design MRO (Maint, Repair, Ops) Page 27 Olive Oil Organics – certified Packaging Paper & Chemical Supplies Patios & Outdoors Pest Control Page 28 Plumbing POS (computers & software) Produce Publishing – books, magazines, web Refrigeration Photo: Foodie Photography // www.foodiephotography.com
PRESIDENTS MESSAGE So with the Olympics over is it back to business as usual? Not a chance! We at the BCRFA have a number of things on our plate to tackle, the least of which is continuing our discussions with the Provincial Government to find ways to minimize the effect of HST on our sector. While it is apparent that the government will not be backing down from the HST they are demonstrating a willingness to work with our industry. Naturally our first preference would be no HST on restaurant meals, but barring this we will continue to work with this government to achieve the best resolution possible for all of industry. And finally with summer just around the corner, and visions of patios, new wine lists, and perhaps some pre-season renovations, we have dedicated this issue of the BC Restaurant News to our suppliers. Within these pages we have assembled a resource guide of those suppliers key to your success. I urge you to support these suppliers of industry in recognition of their support of you and your business. The need to ensure a strong trade organization is more important than ever and I thank those thousand of restaurants and suppliers for recognizing that.
Warmest Regards
Ian Well it’s been almost a month since the Olympic frenzy came to a close and congratulations must be extended to our industry for showcasing to the world what we here at home have always known; Vancouver restaurants takes a back seat to no one when it comes to incredible cuisine and top notch service. Experiences and accolades were being talked about daily by broadcasts, newspapers, and bloggers from around the world. And while we are handing out kudos, we must also recognize the suppliers to our industry who, with the many months (and in some cases years) of planning ensured their customers not only received their goods during the days of road closures and detours, but received them in a timely and efficient manner.
CEO / PRESIDENT BC Restaurant & Foodservices Association PS. Dont forget to SAVE THE DATE and mark your calendars for the following upcoming BCRFA events: 15th Annual Central Island BCRFA Golf Tournament May 4, 2010 Cottonwood Golf Course Nanaimo Eat & Drink BC! September 15 - September 30th BC Restaurant Hall of Fame Gala Evening September 27, 2010 Riverrock Casino & Show Theatre Richmond, BC
BUYER’S GUIDE LISTINGS Advertising & Media
Accounting
MY
A BRITISH COLUMBI INFO.COM YOUR LOCAL TRAVEL GUIDE
MyBritishColumbiaInfo.com Rosana Brien 310-510 Marsett Place Victoria, BC (778) 430-5198 www.mybritishcolumbiainfo.com
KPMG LLP Kevin Schindler 777 Dunsmuir Street Vancouver, BC (604) 691-3457 www.kpmg.ca
GK Media Inc (Foodvancouver. Com) Kevin Freeman 229-5525 W. Boulevard Vancouver, BC (604) 267-3663 www.foodvancouver.com
Associations / Government
Prosper Media Group Inc. Chytra Brown PO 32034 Box RPO 2151 Lovie Drive (250) 863-4636
Agrifood Comox Valley John Watson 102-2435 Mansfield Drive Courtenay BC 1 (877) 848-2427 www.investcomoxvalley.com go2 Tourism HR Society Lynn Henshaw
Beautifully appointed 6 bedroom 7 bathroom waterfront B&B. This spectacular B&B was featured on Oprah for its gourmet cooking classes. Fabulous large professional kitchen, wonderful grounds complete with herb and vegetable gardens, and two hot tubs. Home is steps from the Galloping Goose trail leading into the heart of Victoria. More details on www.bedandbreakfastforsale.net or contact Peter Birrell at 604-250-3301. Cooking School $1,300,000 Coopers Cover Guest House Ocean Front, Sooke BC www.bedandbreakfastforsale.net
BC Restaurant News || Buyer’s Guide 2010 6
450-505 Burrard Street Vancouver, BC (604) 633-9787 www.go2hr.ca Greater Victoria Chamber Of Commerce Bruce Carter Suite 100-852 Fort Street Victoria, BC (250) 383-7191 www.victoriachamber.org
Bakery - continued
Max’s Donuts Gerry Van Beek 1353 E. Pender Street Vancouver, BC (604) 251-3351
www.maxsdonuts.com Prince George Chamber Of Commerce Sherry Sethen Buns Master Bakery 890 Vancouver Street Alvin Ginther Prince George, BC 20-1708 Bowen Rd (250) 562-2454 Nanaimo BC www.pgchamber.bc.ca (250) 753-3523 Socan Gizella Pastry Ltd. Vic Gailiunas Jim Phillipson 400 - 1201 West Pender Street 3436 Lougheed Highway Vancouver, BC Vancouver, BC (604) 669-5569 (604) 253-5220 www.socan.ca www.gizellapastry.com Tourism Vancouver Island City Baking Company Lucas Pavan Richard Huston #210-200 Burrard Street 105-12753 Vulcan Way Vancouver, BC Richmond BC (604) 682-2222 (604) 278-6979 www.tourismvancouver.com www.islandcitybaking.com Tourism Victoria Panee Formaggio Robert Gialloreto David Nonni 4Th Floor 31 Bastion Square 1529 East Pender Street Victoria, BC Vancouver, BC (250) 414-6999 (604) 215-8836 www.tourismvictoria.com Safari Foods Holdings Inc. Victoria Association Of Joseph Queton Chefs & Cooks #102-5777 Beresford Street Mike Pitre Burnaby, BC 1471 Finlayson Place (604) 431-7405 Victoria, BC www.safarifoods.com (250) 883-9992 www.cfcc.ca Terra Breads Michael Lansky 35 West 5th Avenue Vancouver, BC (604) 736-1884 www.terrabreads.com
Bar Equipment & Supplies Canadian Restaurant Supply 100 - 2602 Enterprise Way Kelowna, BC (250) 979-1442 www.canadianrestaurantsupply.ca
DSL Ltd. Adrian Eaton 307 - 2071 Kingsway Ave. Port Coquitlam, BC 1 (800) 665-1125 www.dslinc.com
Interior Beverage James P. Robertson #7 - 395 Adams Rd Kelowna, BC (888) 703-6505 www.interiorbeverages.com
Cannery Brewing Co. Patt Dyck #112-1475 Fairview Road Penticton, BC (250) 493-2723 www.CanneryBrewing.com
Granville Island Brewing Company Tracy Gray Central Island - Granville Island Vancouver, BC (604) 687-2739
On Tap Services Andy Paquette 6333 Milson Place Duncan, BC (250) 538-8333 P. N. Technologies Pete Neufeld 10 - 3871 North Fraser Way Burnaby, BC (604) 431-6609 www.pntech.ca
Beer & Brewers
Menu By Design Angela Bell 2344 Yukon Street Vancouver, BC (604) 872-8132 www.menucover.com
PMA - Canada Pamela Wright 140-265 25th Street West Vancouver, BC (604) 922-8934 www.pmacanada.com
BBS Systems Greg Bamford 7630 Winston street Burnaby, BC (604) 420-4305 www.bbssystems.com
Rising Tide Consultants Licensing Specialists Bert Hick 1270-1130 West Pender Street Vancouver, BC (604) 669-2928 www.risingtideconsultants.ca
Your one stop solution for liquor licensing Our specific services include: • Consulting for the hospitality industry • Applying for and managing new liquor license applications • Manage changes to an existing liquor license • Buying and selling licenses • Location review to maximize licensing opportunities Contact Bert Hick -
• Government/community relations • Rezoning and development permit applications • Independent market studies, marketing demographic and site studies • Work with clients on enforcement issues
President, Rising Tide Consultants Ltd.
1270—1130 West Pender St. Vancouver, BC V6E 4A4 Email: risingtide@shawcable.com
604 669-2928 www.risingtideconsultants.ca
BUYER’S GUIDE LISTINGS Hobby Brews J. H. (Jim) Curry 2424 South Ospika Blvd Prince George, BC (250) 562-9463 Lighthouse Brewing Company Paul Hoyne #2 - 836 Devonshire Road Victoria, BC (250) 383-6500 www.lighthousebrewing.com Molson Canada Darren Opsahl 1550 Burrard Street Vancouver, BC (604) 664-1906 www.molson.com Pacific Western Brewing Co. Thomas Leboe 641 North Nechako Road Prince George, BC (250) 562-1131 www.pwbrewing.com Phillips Brewing Company Matt Phillips 2010 Government Street Victoria, BC (250) 380-1912 R & B Brewing Co. Barry Benson 54 East 4th Avenue Vancouver, BC (604) 874-2537 www.r-and-b.com Sleeman Breweries Ken Beattie 1455 Cliveden Avenue Delta, BC (604) 777-2363 Tree Brewing Tod Melnyk 1083 Richter Street Kelowna, BC (250) 717-1091 www.treebeer.com Vancouver Island Brewing Co. Rob Ringma 2330 Goverment Street Victoria, BC
(250) 361-0007 www.vanislandbrewery.com
Beverages Non Alcoholic Wah Loong Ltd. Eric Tang 5388 Parkwood Place Richmond, BC (604) 273-1688 www.wahloong.com Coca-Cola Bottling (Victoria) Wayne Penny 105-765 Vanalmand Ave Victoria, BC (250) 727-2222 Cool Clear Water Robert Kjelsrud 298 Mackenzie Avenue South Williams Lake, BC (250) 398-2665 Evian (Danone Waters of America) Carmen Ekelund Vancouver, BC (604) 816-3065 www.evian.com High-Tech Water Holdings Ltd Patrick Campsall Box 865 100 Mile House, BC (250) 395-6110 Leading Brands of Canada Jill McRae 1800-1500 W.Georgia Street Vancouver, BC (604) 685-5200 www.leadingbrandsinc.com Nestle Professional Vitality Bing Smith 17858 - 66th Avenue Surrey, BC (604) 576-6886 www.vitalityfoodservice.com
Brokers & Distributors Acosta Canada Lou Jose
BC Restaurant News || Buyer’s Guide 2010 8
100-9440 202 Street Langley, BC (604) 881-1414 www.acosta.com
(604) 591-1603 www.exportpackers.com GFS Canada - Gordon Food Service Belcarra Equipment Agencies Ltd. Murray Penner Peter Mah 1700 Cliveden Avenue Unit #11 - Suite # 8-555 Clarke Road Delta, BC Coquitlam, BC (604) 540-3703 (604) 939-6382 www.gfsbc.com B & C Food Distributors Glenn Miskulin 6711 Butler Crescent Saanichton, BC (250) 544-2333 www.bcfood.com
GFS Canada - Gordon Food Service Dean Noble 1700 Cliveden Avenue Delta, BC (604) 540-3715 www.gfsbc.com
BBC Sales & Service Ltd Ken Robyn 8235 Swenson Way Delta, BC 1 (800) 572-7802 www.bbcsales.com
GFS Canada - Gordon Food Service Warren Douglas 1700 Cliveden Avenue Delta, BC (604) 540-3731 www.gfsbc.com
Concord National Inc. Randy Mullock 303 Mountain Highway North Vancouver, BC (604) 986-7341 www.concordnational.com
GFS Canada - Gordon Food Service David Neal 1700 Cliveden Avenue Delta, BC (250) 319-9118 www.gfsbc.com
Containerworld Forwarding Services Inc. Wendy Hoppe 16133 Blundell Road Richmond, BC (604) 276-1300 www.containerworld.com
GFS Canada - Gordon Food Service Patrick Chang 1700 Cliveden Avenue Delta, BC (604) 540-3879 www.gfsbc.com
Costco Wholesale Craig Wilson 2479 Hwy 97 Kelowna, B C (250) 868-9515 Donald’s Fine Foods Linson Leung 11528 Eburne Way Richmond, BC (604) 875-6033 www.donaldsfinefoods.com Export Packers Company Ltd Peter Muir #207 7455-132nd Street Surrey, BC
GFS Canada - Gordon Food Service Brad Knorr 1700 Cliveden Avenue Delta, BC (250) 878-5889 www.gfsbc.com GFS Canada - Gordon Food Service Kirby Clarkson 1700 Cliveden Avenue (250) 505-3939 www.gfsbc.com GFS Canada - Gordon Food Service Julius DeBaar 1700 Cliveden Avenue Delta, BC
(604) 540-3783 www.gfsbc.com GFS Canada - Gordon Food Service Steve Stead 1700 Cliveden Avenue Delta, BC (250) 413-7373 www.gfsbc.com GFS Canada - Gordon Food Service Dave Buettel 1700 Cliveden Avenue Delta, BC (250) 714-5554 www.gfsbc.com Gagan Foods International Ltd. Paul Arora 8137 Swenson Way Delta, BC (604) 583-6000 Horizonte Imports Denis Menendez #6 - 7955 122 Street Surrey, BC (604) 597-5089 Inform Brokerage Inc. Nancy Calla 2286 Holdom Avenue Burnaby, BC (604) 324-0565 www.informbrokerage.com International Pacific Sales Limited Laura Driscoll 22111 Fraserwood Way Richmond, BC (604) 273-7035 www.internationalpacificsales. com Island Foods Ltd. Barry Peters 1979 Nimpkish Cres. Port McNeill, BC (250) 956-3328 Parthenon Importers 1998 Ltd Kyriakos Katsanikakis 3080 W. Broadway Vancouver, BC (604) 733-4191
Sysco Kelowna Rob Cinkant 9385 Jim Bailey Road Kelowna, BC 1 (800) 663-4401 www.sysco.com Sysco Vancouver Bruce Pascoe 1346 Kingsway Vancouver, BC (604) 944-4410 www.sysco.com Sysco Victoria Steve Noreen 2881 Amy Road Victoria, BC (250) 475-3311 www.sysco.com West Coast Food Service Marketing Mark Fleming Box 373 Lions Bay, BC (604) 921-7063 Whyte’s Food Corporation Inc. John Prentice 108 Donaghy Avenue North Vancouver, BC (604) 984-4574 www.whytes.ca Willowfield Enterprises Ltd. Don Read Unit 117-15272 Croydon Drive Surrey, BC (604) 531-1228
Business Services KPMG LLP Kevin Schindler 777 Dunsmuir Street Vancouver, BC (604) 691-3457 www.kpmg.ca AliG8r Web Design Susan Healey #72-3560 Hallberg Road Ladysmith, BC (250) 245-5438 Complete Purchasing Services Peter Teasdale 1585 Cliveden Ave
Delta, BC (604) 944-1912 www.ecps.ca
1067 West Cordova Street Vancouver, BC (604) 629-3328
D & E Callaghan Ltd. Don Callaghan 328 Grizzly Avenue Bear Lake, BC (250) 972-4414
Business Supplies
FoodserviceCanada.ca BCRFA Member Program Christine Stoneman 400-1207 Douglas Street Victoria, BC (250) 382-3303 www.chemistryconsulting.ca Naramata Enterprises Brian Selwood 225 Robinson Avenue Naramata, BC (250) 496-5450 Nebs BCRFA Member Program Ralph Lynn 330 Cranston Crescent Midland, ON (800) 461-7572 www.nebs.ca Payworks BCRFA Member Program Mike Leon 11435 - 201A Street Maple Ridge, BC (604) 671-3751 www.payworks.ca Rob Mantini Rob Mantini 24-39758 Government Road Squamish, BC (604) 671-7309 Foodie Photography Tracey Kusiewicz #113-2050 Scotia Street Vancouver, BC (604) 708-4343 www.foodiephotography.com Shaw Business Services BCRFA Member Program Mike Walker
Menu By Design Angela Bell 2344 Yukon Street Vancouver, BC 1 (800) 670-2463 www.menucover.com Houston Sign 90 Ltd Daniel Houston 502 William Street Victoria, BC (250) 385-9993 Javani Group Meb Rajani 12555-127 Avenue Edmonton, AB (780) 451-4385 Mills Basics BCRFA Member Program Brad Mills 1111 Clark Drive Vancouver, BC (604) 254-7211 www.mills.ca
Catering Gray Monk Cellars Ltd. Trudy Heiss 1055 Camp Road Okanagan Centre, BC (250) 766-3168 www.graymonk.com Chef on the Run Martin Cownden 2020 Oak Bay Avenue Victoria, BC (250) 727-8632 Cheryl’s Gourmet Pantry Cheryl Schultz 2009 Cadboro Bay Road Victoria, BC (250) 595-3212 www.cherylsgourmetpantry.com
BC Restaurant News || Buyer’s Guide 2010 9
BUYER’S GUIDE LISTINGS Kitchens of Distinction Private Catering Shirley Lang 633 Windman Court Victoria, BC (250) 858-7777 www.kitchensofdistinction.ca Savoury City Foods Ltd. Donna Wadsworth 3925 Fraser Street Vancouver, BC (604) 875-8484 www.savourycity.com La Casa Verde Hospitality Services Bill Green Oakridge P.O. box 27575 Vancouver, BC (604) 987-5969 www.chefbill.ca
Cheese Continental Importers Limited Amy Valagao 1856 Pandora Street
Vancouver, BC (604) 253-3115 www.continentalimporters.ca Flamingo Foods Ltd - Scardillo Kathy Scardillo 7865 Venture street Burnaby, BC (604) 420-9892 Fromagerie L’ancetre Anna Au 1615 Boul. Port Royal Becancour, Que (780) 456-1688 www.fromagerieancetre.com
Cleaning & Janitorial
Ecolab Co. Reg Carriere 203-15310-103A Avenue Surrey, BC (604) 513-5941 www.ecolab.ca
Chocolate FAR-MET - Fine foods since 1957 Steve Raifman 34 West 7th Avenue Vancouver, BC (604) 876-2241 www.far-met.com
Sani-Service Of BC Elliot Laskin 12-3751 North Fraser Way Burnaby, BC (604) 327-7264 www.sani-service.com
Acme Supplies Limited Richard Impett 2311 Government Street Victoria, BC (250) 383-8822 Alouette Ware Wash Chemicals Inc. Carol Wu 2130-1851 Savage Road Richmond BC (604) 233-7722 Aava Building Maintenance and Contracting Inc. Arash Mehrvarzan 600-1055 West 14th Street North Vancouver, BC (604) 782-5839 www.aava.ca Bastion Janitorial Supply and Cleaning Services Ltd. Tom Lozza 1187 Woodland Street Nanaimo, BC (250) 7581 052 www.bastionjanitorial.com
BC Restaurant News || Buyer’s Guide 2010 10
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BUYER’S GUIDE LISTINGS Enviroorange Dan Roy 1010 Howe Road Vancouver, BC (877) 711-9711 www.enviroorange.com Johnson Diversey Harley Cross 2401 Bristol Circle Oakville, ON 1 (800) 668-313 1 www.johnsondiverysey.com Novateck Chemicals LTD Brad Whelband 31-Braid Street New Westminster, BC (604) 515-8210
22071 Fraserwood Way Richmond, BC (250) 207-4302 www.canterburycoffee.com Canterbury Food Service (Victoria) Doug Carroll 4214 Commerce Circle Victoria, BC (250) 727-9902 www.canterburycoffee.com Casa Del Cafe Vincent Gentile 1085 E Cordova Street Vancouver, BC (604) 254-0354 www.casadelcaffe.com
Old Victoria Soap Company Ltd Jeff Sheeran 6580 Tamany Drive Victoria, BC (250) 652-6216
Cherry Hill Coffee Inc. Dave Bigelow 1-1404 Hunter Court Kelowna, BC (250) 861-4733 www.cherryhillcoffee.com
Protonics Chemical Corporation Lorena Fraser 270 - 19358 96th Avenue Surrey, BC (604) 513-8888 www.protonicschem.com
Espressotec Sales & Service Reg James 12120 Vulcan Way Richmond, BC (604) 244-7989 www.espressotec.com
Coffee & Tea
JJ Bean Coffee Roasters John Neate 1904 Powell Street Vancouver, BC (604) 254-0161 www.jjbeancoffee.com
FAR-MET - Fine foods since 1957 Steve Raifman 34 West 7th Avenue Vancouver, BC (604) 876-2241 www.far-met.com Better Blend Coffee Ltd. Stan Pol 314 - 19292 - 60th Avenue Surrey, BC (604) 532-6400 Bravo Coffee Group Inc James Moore 2125 21000 Westminster Hwy Richmond, BC (604) 232-9272 www.bravocoffee.ca Canterbury Food Service (Richmond) Tony Der
Oughtred Coffee and Tea John Oughtred 723B Vanalman Avenue Victoria, BC (250) 384-7444 www.oughtred.com Saeco BC Ltd. Amanda Stajan 1743 Boundary Road Vancouver, BC (604) 299-7555 www.saeco.ca Satinwood Coffee Company Teresa Reid (403) 342-0185
BC Restaurant News || Buyer’s Guide 2010 12
Silk Road Wholesale Daniela Cubelic 1624 Government Street Victoria, BC (250) 388-6815 www.silkroadtea.com Van Houtte Coffee Services Inc. Steve Marreck 105-2250 Scland Road Kelowna, BC (250) 765-5956 www.vanhoutte.com
Construction & Building Materials JD Brown Sales & Marketing Joel Brown 9-23049 88 Avenue Langley, BC (604) 837-5710 www.calcana.com Javani Group Meb Rajani 12555 127th Avenue Edmonton, AB (780) 451 4385
Consulting Rising Tide Consultants Licensing Specialists Bert Hick 1270-1130 West Pender Street Vancouver, BC 604-669-2928 www.risingtideconsultants.ca KPMG LLP Kevin Schindler 777 Dunsmuir Street Vancouver, BC (604) 691-3457 www.kpmg.ca Advance Hospitality Consulting Services Bryce Herman 25-411 Aberdeen Drive Kamloops, BC (250) 372-1690 Hospitality Training Plus Evelyn Braunschmidt 4704 Kasani Place
Victoria, BC (250) 474-5596 www.hospitalitytrainingplus.com Netbiz Maryann Hollingsworth 55 Horner Ave Unit 1 Toronto, ON (866) 920-6042 Theme Management Group Alan Pasemko 535 Yates Street Victoria, BC (250) 589 8899 www.thememanagement.com
Convenience DSL Ltd. Adrian Eaton 307 - 2071 Kingsway Avenue Port Coquitlam, BC 1 (800) 665-1125 www.dslinc.com Applewood Country Gifts Marianne Loades 112 - 6345 120th Street North Delta, BC (604) 596-9007 Blue River General Store Inc. Glen MacDonald 1 Pine Street Blue River, BC (250) 673-0011 Fraser Canyon Market John Park 48045 Trans Canada Highway Boston Bar, BC (604) 867-9422 Lightfoot Gas Bonita McDonald Box 1656 Highway 99 South Lillooet, BC (250) 256-0010
Dairy & Eggs BC Egg Marketing Board Grace Cho 150 - 32160 South Fraser Way Abbotsford, BC (604) 556-3348 www.bcegg.com
Golden Valley Foods Ltd. Walt Puetz PO Box 1800 Abbotsford, BC (604) 855-7431 www.goldenvalley.com Island Farms Dairies Co-Op Ass’n (Nanaimo) Steve Crowther 13269 Simpson Road Ladysmith, BC (250) 245-5447 www.islandfarms.com Island Farms Dairy Doug Kinnie 1331 Derment Way Anncis Island Delta, BC 604-759-0277 www.islandfarms.com Saputo Dairy Products Can G.P. 7307 76th Street Delta, BC (604) 946-5611 Trilogy Egg Products Joan Tidy 3911 Mt. Lehman Road Abbotsford, BC (604) 856-4127 www.triologyegg.com
Deli DSL Ltd. Adrian Eaton 307 - 2071 Kingsway Avenue Port Coquitlam, BC 1 (800) 665-1125 www.dslinc.com Euro-Food Tri-City Igor Revenko 1-555 North Road Coquitlam, BC (604) 931-7470 Giuseppe’s Bread Deli Catering Da Vito Vito Nardiello 3596 East Hastings Street Vancouver, BC (604) 299-2316 Hannam Supermarket Cathy Ko 106 - 4501 North Road
Burnaby, BC (604) 520-6676
1 (800) 665-1125 www.dslinc.com
Dishwashing Systems
Hannam Supermarket Min Woo Kim 1- 15357 - 104 Avenue Surrey, BC (604) 520-6676
Cakes Etc Deb or Tim Cater 2821 Quesnel Street Victoria, BC (250) 360-2390
Ecolab Co. Reg Carriere 203-15310-103A Avenue Surrey, BC (604) 513-5941 www.ecolab.ca
Design & Decor JD Brown Sales & Marketing Joel Brown 9-23049 88 Avenue Langley, BC (604) 837-5710 www.calcana.com Allan Kube Associates Inc. Darcy Kube 204-15350 34th Avenue Surrey, BC (604) 535-8790 Pacific Car Art Helmut Tepper 30513 Brookside Avenue Abbotsford, BC (604) 856-8453 www.pacificcarart.ca Park & Tilford Save-On Framing Arts Ethel Chung 530 - 333 Brooksbank Avenue North Vancouver, BC (604) 983-3854 Pella Northwest ULC (Victoria) Barry Moore 800 A Cloverdale Avenue Victoria, BC (250) 475-1277
Desserts
Max’s Donuts Gerry Van Beek 1353 E. Pender Street Vancouver, BC (604) 251-3351 www.maxsdonuts.com DSL Ltd. Adrian Eaton 307 - 2071 Kingsway Avenue Port Coquitlam, BC
Cinnamon’s Chocolates Kathi Cinnamon 119 East 2nd Street North Vancouver, BC (604) 984-3390 www.cinnamons.ca Glorious Chocolate Arts Patricia Hook 2037 West 4th Avenue Vancouver, BC (604) 739-0475 www.chocolatearts.com Mario’s Gelati Ltd Mario Loscerbo 88 East 1st Avenue Vancouver, BC (604) 879-9411 www.mariosgelati.com Oasis Distribution Terry Almack 810-1160 Bernard Avenue Kelowna, BC (250) 826-2257 www.bindiusa.com WOW! Factor Desserts Rob Naayer 101-20530 Langley By-Pass Langley, BC (604) 533-1481 www.wowfactordesserts.com
Education & Training Firehouse Kitchen Kelly Paley 1630 Water Street Kelowna, BC (250) 870-4106 www.firemuseum.ca Safer Food Strategies Jose Morais 402-1868 West 8th Avenue Vancouver, BC (604) 839-9333 www.safer-foods.com Zoteck Foodservice Advice BCRFA Member Program Glen Zoteck 205-1271 Howe Street Vancouver, BC (604) 315-2651 www.Zoteck.com
Employment Services Canadian Hospitality Recruiting Agency Rajesh Srivastava PO Box 66094 Heritage Postal Outlet Edmonton, AB (780) 469-2034
WOW! Factor Desserts Ron Kent 110 Claireport Cres. #2 Etobikoe, ON 1 (800) 604-2253 www.wowfactordesserts.com
Cooks for Hire Management Inc. Heather Loke 3274 East 8th Avenue Vancouver, BC (604) 805-3148 www.cooksforhire.com
Valley Produce Plus Tony Perkins 2440 B 14th Avenue Vernon, BC (250) 545-2924
Dynamic HR Solutions Inc. Ginger Brunner PO Box 450 Shawnigan Lake, BC (250) 888-6509 www.dynamichrsolutions.com
BC Restaurant News || Buyer’s Guide 2010 13
BUYER’S GUIDE LISTINGS GT Hiring Solutions Kim Osborne 330 - 220 Cambie Street Burnaby, BC (604) 451-4593 www.gthiringsolutions.ca Morneau Sobeco BCRFA Member Program Ivy Woo 310- 2925 Virtual Way Vavncouver, BC 778.327.5358 www.mornmeausobeco.com
Employee Benefits Morneau Sobeco BCRFA Member Program Ivy Woo 310- 2925 Virtual Way Vavncouver, BC 778.327.5358 www.mornmeausobeco.com
Energy & Conservation
Key Food Equipment Services Ltd. Ken Beasley 180-3700 North Fraser Way Burnaby, BC (604) 433-4484 www.keyfood.ca Key Food Equipment Services Ltd. Gordon Warrington
#105 - 2740 Bridge Street Victoria, BC (250) 920-4883 www.keyfood.ca Ecolab Co. Reg Carriere 203-15310-103A Avenue Surrey, BC (604) 513-5941 www.ecolab.ca Terasen Gas Commercial & Industrial Marketing Rick Kan 16705 Fraser Hwy Surrey, BC (604) 592-7796 www.terasengas.com
Ethnic Foods Tindahan Grocery Stella Belda 120-5960 Minoru Blvd Richmond, BC (604) 304-0469 Kan’s Gourmet Foods Inc. Khanu Lalani 5033 Still Creek Avenue Vancouver, BC (604) 733-2923
Events / Festivals GCEC Haney Bingo Plex Lynda Bernstein 11887-224th Street Maple Ridge, BC
(604) 467-1723 www.haneybingoplex.com Kitchens of Distinction Private Catering Shirley Lang 633 Windman Court Victoria, BC (250) 858 7777 www.kitchensofdistinction.ca Okanagan Wine Festivals Society Allen Tozer 1527 Ellis Street Kelowna, BC (250) 861-6654 www.thewinefestvals.com Pattie’s Party Palace Pattie Walker 15-4890 Rutherford Rd. Nanaimo, BC (250) 751-3379 Tradex - Fraser Valley Trade & Exhibition Centre Linda Schneider 1190 Cornell Street Abbotsford, BC (604) 851-4162 www.fvtradex.com West Coast Resorts Mike Coyne Unit 2 - 7100 River Road Richmond, BC (604) 278-3130 www.westcoastresorts.com Vancouver Playhouse-International Wine Festival Visnja Vukelich
127 East 2nd Avenue Vancouver, BC (604) 637-3104 www.playhousewinefest.com
Finance (ATMs, credit cards) KPMG LLP Kevin Schindler 777 Dunsmuir Street Vancouver, BC (604) 691-3457 www.kpmg.ca Chase Paymentech Solutions BCRFA Member Program 1 Corporate Plaza 2075 Kennedy Road Toronto, ON (877) 552-5533 www.chasepaymentech.ca Tony Buonaguro - Td Waterhouse Tony Buonaguro 700 West Georgia Street Vancouver, BC (604) 482-2526 Royal Bank of Canada Carmen Stossel 1055 West Georgia Street Vancouver, BC 604.665.6910 Amex Canada Inc. John Le Mare 1350-1090 W. Georgia St Vancouver, BC (604) 691-7704 www.americanexpress.ca
Fresh Thinking Our ultimate goal is to ensure that you get the most value for your benefit dollars by providing your employees with healthy, flexible approaches to managing their health and well-being. To learn more about the BCRFA Employee Benefits Program, contact Ivy Woo at 778-327-5358 or send us an e-mail at bcrfa@morneausobeco.com.
BCRFA.indd 1
18/03/10 2010 12:31 PM 14 BC Restaurant News || Buyer’s Guide
10 BEST HIRING PRACTICES 1. How you word your ad and where you post it is important. A little research about where the kind of people you want to hire look for job postings will pay off. 2. Write down the questions you will ask in interviews in advance. Ask each applicant the same questions. Ask questions designed to draw out information about knowledge and skills. Avoid asking personal questions. 3. Ask applicants to show you their skills –have an applicant for cook prepare you a simple dish. Have an applicant for server wait on a table consisting of your friends or other staff and watch how they handle various requests. 4. Always check references 5. Always ask the reference “if you had the opportunity to rehire this person, would
you?” If the answer is no, maybe you shouldn’t hire them either. Sometimes past employers believe they can’t give truthful references, but this question usually gets a truthful answer 6. Spend time on orientation and training. If you don’t show new employees how you expect tasks to be done and the standard to meet, you can’t complaint when the tasks aren’t done and the standards not met. 7. Monitor new employees closely, especially for the first 3 months. If an employee works for more than three months, you’ll have to give notice or pay compensation if you decide they won’t do.
what skills are needed. Listen to what they tell you. 9. Don’t hire an employee and call them a contractor, no matter how much they insist. It’s not legal and the employer nearly always ends up paying a big price for going along with the fraud. 10. Reduce the amount of hiring you need to do by offering your existing employees a professional and pleasant working environment. Offer career training and promotions to employees who show they’re ready and capable.
8. Involve your trusted senior staff in the hiring process. It rewards your good employees with a break from routine and makes them feel important. Your good employees know
KEEP YOUR RECORDS STRAIGHT Do you have the required employee information? Employment Standards requires you keep a file at the place of business that contains: 1. the employee’s name, date of birth, occupation, telephone number and residential address
6. the employee’s gross and net wages for each pay period; 7. each deduction made from the employee’s wages and the reason for it; 8. dates of statutory holidays taken by the employee and the amounts paid by the employer;
2. the date employment began 3. the employee’s wage rate, whether paid hourly or salary 4. the hours worked by each employee each day whether they are paid hourly or by salary (yes, this includes salaried managers’ hours) 5. the benefits paid to the employee by the employer;
9. dates of the annual vacation taken by the employee, vacation pay paid and days and pay still owed 10. These payroll records must be in English, kept at the main place of business in BC (your restaurant or, if you have more than one, the BC location where the paper work is done) and must be kept for at least two years after the employee terminates.
Photo: Foodie Photography www.foodiephotography.com Photo: Foodie Photography // www.foodiephotography.com
BC Restaurant News || Buyer’s Guide 2010 15
Fire & Safety Acme Fire And Safety Co. Ltd. Farrel Taphorn 7015 Curragh Avenue Burnaby, BC (604) 437-8555 www.acmefire.com
Food Producers
Agrifood Comox Valley John Watson 102-2435 Mansfield Drive Courtenay BC 1 (877) 848-2427 www.investcomoxvalley.com
Canada Bread Ltd. John Penner 6350 - 203rd Street Langley, BC (604) 328-5635 Hop On Farm Pauline Chan 5624 S. E. Marine Drive Burnaby, BC (604) 433-9850 Johnston Packers Bonnie Windsor 5828 Promontory Road Chilliwack, BC (604) 858 4121 www.johnstons.ca Kraft Canada Inc. (Vancouver) Lisa Richardson Suite 450-2700 Production Way Burnaby, BC (604) 444-8714 www.kraft.ca Maple Leaf Food Service Bob Barrett 68 Brigantine Drive Coquitlam, BC (604) 517-0071
Ponderosa Mushrooms & Specialty Foods Joe Salvo 1592 Kebet Way Port Coquitlam, BC (604) 945-9700 www.ponderosa-mushrooms.com
Trust Foods Terry Lockhart Rust 15 4270 Ponderosa Crescent Victoria, BC (250) 220-0436
Toko Foods Ltd. Loretta Wu 223 West 7th Avenue Vancouver, BC (604) 879-0701
A.B. Seating Mfrs. Ltd. LeRoy Walter 402 - 204 Cayer Street Coquitlam, BC (604) 521-4545 www.abseating.com
Vantreight Farms Kirk Walters 8277 Central Saanich Road Victoria, BC (250) 652-7777 www.yourlocalfood.ca
Food Safety Audits Ecolab Co. Reg Carriere 203-15310-103A Avenue Surrey, BC (604) 513-5941
Furniture
Contract Supply Corp Ltd Eugene HonCharuk 2555 Hensall Street Mississauga, ON (800) 292-0486 www.contractsupply.ca Fort Marketing Ltd Vern Hay PO Box 872 Fort Langley, BC (604) 230-4125
Food Service Supplies
MHS-My Hospitality Supply Lorna Block 12-626 Esquimalt street Victoria, BC (250) 384-6311
Bargreen Ellingson Canada Carolann Palin 001-4240 Manor Street Burnaby, BC (778) 452-2430 www.bargreen.com
Seatfixers Vancouver Alex Warelle 1769 West 59th Avenue Vancouver, BC (604) 266-4349 www.seatfixers.com
Empire Supermarket Ltd. Simon Hui 111-4600 No. 3 Road Richmond, BC (604) 278-8890
S. W. Furniture Mfg. Ltd. John Yuen 475 Clark Drive Vancouver, BC (604) 253-3290 www.swfurnituremfg.com
www.ecolab.ca
Mark-Crest Foods Michael J Glukler 19670 92A Avenue Langley, BC (604) 882-2066 www.markcrestfoods.com
www.mapleleaf.ca BC Restaurant News || Buyer’s Guide 2010 16
West Bros. Frame & Chair Ltd. Robert George 1634 Franklin Street Vancouver, BC (604) 254-5451
Gelato Equipment Ravensbergen Bakery Supplies Paul Ravensbergen 114 - 1655 Broadway Street Port Coquitlam, BC (604) 942-4656 www.ravensbergen.com
Grease Trap Cleaning & Repairs
Organic Resource Management Garry W. Cooper 3-1010 Derwent Way Delta, BC (604) 519-6764 www.ormi.com
The Legacy Group Cyndi Reid 13-1080 Cliveden Avenue Surrey, BC (604) 529-1116 www.zerogrease.com
Health & Nutrition Nature Living Health Dena Banns 688 Arbutus Street Vancouver, BC (604) 736-3003 www.natureslivinghealth.com Sangster’s Health Centres Meb Rajani D103-10200-102nd Avenue Edmonton, AB (780) 425-9496
Health Inspection Interior Health Authority Ken Christian 519 Columbia Street Kamloops, BC (250) 851-7309 www.interiorhealth.ca
A DELICIOUS ENERGY-EFFICIENT RECIPE FOR YOUR RESTAURANT! HVAC (heat, vent, & A/C) Celmec International Alexandra Schilbach Vancouver, BC (604) 815.4084 info@celmec-international.com www.celmec-international.com Canadian Restaurant Supply Ltd. Mike Otter 100 - 2602 Enterprise Way Kelowna, BC (250) 979-1442 www.canadianrestaurantsupply.ca JD Brown Sales & Marketing Joel Brown 9-23049 88 Avenue Langley, BC (604) 837-5710 www.calcana.com Air System Supplies Kent Matthiesen 3610 East 1st Avenue Vancouver, BC (604) 294-8281 www.airsystemsupplies.com Commercial Vent Cleaning Drew Lawton 20144-84th Avenue Langley, BC (604) 251-1717 Scott Technical Service Ltd. Tom Bedford 1 - 5765 Turner Road Ste. 300 Nanaimo, BC (250) 740-7633
Importers David Herman & Son Limited - Wine And Spirit Merchants David Herman 1526 West 6th Avenue Vancouver, BC (604) 737-0018 www.dhs-wine.com
BC Restaurant News || Buyer’s Guide 2010 17
Great recipies make for winning menu’s. Winning menu’s with a nice atmosphere makes an excellent restaurant. To make this happen, restaurants need to use lots of water, heat and light, which can create costly energy bills each month. Energy efficiency can substantially reduce any restaurant’s energy costs and improve the bottom line as well as provide a comfortable working and dining environment for staff and customers. To create an energy-efficient restaurant, we have concocted a delicious energy-efficient recipe - here are top 5 ingredients and simple instructions to follow along with: Top 5 Energy Efficient Ingredients: 1. Compact fluorescent lamps (CFLs) 2. Efficient pre-rinse spray valves (PRSVs) 3. Energy saver T8 fluorescent tubes 4. Lighting occupancy sensors 5. LED exit signs Instructions: 1. Replace incandescent light bulbs with CFLs in areas where lights are left on for long periods such as the bathroom - CFLs use up to 75 per cent less energy and can last up to 10 years. 2. Install an efficient pre-rinse spray valve and you can save even more on your water heating! Use these valves to rinse your dishes
just as fast as you could with your old, regular spray valves, but you’ll use up to 80 per cent less hot water. Because less water used means less water to heat, a typical restaurant can save anywhere from $400 to $800 in energy costs a year, while larger restaurants can save as much as $1,300. 3. Replace old T12 fluorescent tubes with energy saver T8 fluorescent tubes. T8 tubes are 50 per cent more energy efficient than older models and work well in common spaces such as the kitchen or front foyer. 4. Install lighting occupancy sensors in your bathroom and kitchen closets to ensure the lights go on only when someone is in there, so you stop wasting energy. 5. Replace your incandescent exit sign with an LED exit sign. LED signs use only 10 per cent of the energy old-fashioned incandescent signs do and last anywhere from 10 to 25 years - which means you will save about $12 per sign, per year. And don’t forget - we’re here to help! BC Hydro Power Smart’s Product Incentive Program (PIP) provides financial incentives to help cover costs to replace inefficient technologies with energy-efficient products – that way you can save energy and money. Start creating an energy-efficient restaurant today! Visit bchydro.com/incentives or call 1 866 522 4713.
Converting Organic Waste into a Resource
Grease Interceptor • Pumping • Manufacture & Installation • Repairs • Drain Flushing Servicing over 6,000 locations in the food service industry Toll Free 1 (866) 946-6764 Toronto (416) 747-6584 Ottawa (613) 737-5959 Vancouver (604) 519-6764 www.ormi.com
BUYER’S GUIDE LISTINGS Importers
PMA - Canada Pamela Wright 140-265 25th Street West Vancouver, BC (604) 922-8934 www.pmacanada.com
Wah Loong Ltd. Eric Tang 5388 Parkwood Place Richmond, BC (604) 273-1688 www.wahloong.com
KPMG LLP Kevin Schindler 777 Dunsmuir Street Vancouver, BC (604) 691-3457 www.kpmg.ca A. Bosa & Co. Ltd. Bruno Benedet Jr. 1465 Kootenay Street Vancouver, BC
Continental Importers Limited Amy Valagao 1856 Pandora Street Vancouver, BC (604) 253-3115 www.continentalimporters.ca
(604) 253-5578 www.bosafoods.com
Ingredients & Supplies
A C & D (Squamish) Insurance Services 1(800) 229-3590 www.acdinsurance.com
Ravensbergen Bakery Supplies Paul Ravensbergen 114 - 1655 Broadway Street Port Coquitlam, BC (604) 942-4656 www.ravensbergen.com
Insurance
Archibald - Clarke & Defieux Insurance Sandra Lewis 234 Reid Street Quesnel, BC (250) 992-5544 www.acdinsurance.com Falkins Insurance Group Ltd Bob McGill 907 Baker Street Cranbrook, BC (250) 426-2205 www.falkins.com
ARM (B.C.) LTD. BCRFA Member Program Joe Stonehouse 1196 Marine Drive North Vancouver, BC (604) 985-0581 www.acdinsurance.com
HUB International
Valoroso Foods (1996) Ltd Anna Valoroso
AC & D Insurance (Coquitlam) 1(800) 229-3590 www.acdinsurance.com
1467 Sutherland Avenue Kelowna, BC (250) 860-3631 www.volorosofoods.com
AC&D (Prince Rupert) Insurance 1(800) 229-3590 www.acdinsurance.com
Bill Brendon 100 Wallace Street Nanaimo, BC (250) 753-5274 www.hubtoday.com
Now is not the time
to be worrying about your insurance coverage! Why not phone your association’s insurance broker for a quote now? Associated Risk Managers (BC) Ltd. Mardon Vanguard Insurance ............... 604-733-9844 A C & D Insurance ................................ 604-985-0581
The per fect complement to a fine dining experience.
Enhanced coverage and discounted rates for ARA Members
Call 604-985-0581 or 604-733-9844 or 1-800-229-35901
Insuring the ARA
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BC Restaurant News || Buyer’s Guide 2010 18
and its members for over 20 years
MUSIC & YOUR BUSINESS you know that SOCAN is the performing rights organization 1. Did (PRO) that licenses the public performance of copyright-protected
music in Canada and then distributes royalties to its members and affiliated international PROs?
8. Did you know that buying a CD or downloading music does not give a business owner the legal right to publicly play it in their place of business without a SOCAN Tariff 15A (Background Music) licence?
2. Did you know that royalties from SOCAN licence fees go to songwriters, composers, lyricists and their publishers not the government?
9. Did you know that SOCAN has more than 40,000 customers?
6. Did you know that SOCAN supports key industry associations like the BCRFA by attending their trade shows, providing sponsorship money and participating in panels or workshops presented by these associations?
3. Did you know that more than 80 cents of every dollar collected goes to our members and members of affiliated PROs? 4. Did you know that SOCAN is a not-forprofit organization? 5. Did you know that SOCAN’s board of directors is made up entirely of songwriters, composers and music publishers? SOCAN_Foodservice & Hospitality
7. Did you know that SOCAN’s tariffs are approved by the Copyright Board of Canada, an independent body appointed by the government, and published in the Canada Gazette (the official newspaper of the Government of Canada)? Tariffs approved by the Copyright Board are enforceable under federal law – the Copyright Act of Canada.
2009.pdf
6/16/09
10. Did you know that there are over 100,000 SOCAN members and more than 12,000 in B.C. alone?
8:37:30 AM
The Cream in your Coffee! C
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Music adds an ingredient essential to the success of your business. By supporting music creators, you also do what's right for your business. Obtain the licence required by dialing 1.866.944.6210 or at www.socan.ca
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BC Restaurant News || Buyer’s Guide 2010 19
SAFETY BASICS FOR RESTAURANTS Health and safety isn’t complicated and doesn’t have to be costly. Here are seven simple steps you can take to improve health and safety in your restaurant so that you and your staff will not get hurt. 1. Provide a safe workplace As an employer or owner, you must ensure that all areas of your workplace are free from hazards. You should be aware of the common causes of injuries in restaurants such as: • slips, trips and falls on slippery floors • Cuts from knives and meat slicers • Burns and scalds from stoves, grills and hot liquids • sprains and strains from lifting, pushing and pulling boxes, crates, and other containers Develop a safety plan. Tell your employees what you will do to ensure their safety and tell them what you expect from them to do their part. Make sure your staff has access to a first aid kit. 2. Inspect your workplace Regularly check all equipment and tools to
ensure they are working properly. Also check storage and loadings areas, inside an outside of your restaurant, for possible hazards. Develop and review work procedures. 3. Train your staff Take the time to train your staff. Tell them and show them how you want them to do each task. Providing written instructions and procedures is often a good way to allow your workers to check for themselves if they are unsure or have forgotten what your have told them. Then supervise them to ensure they are doing things properly. 4. Talk regularly to your staff Meet regularly with your staff and include discussions on health and safety issues. Encourage their ideas and thoughts on improving safety along with productivity issues. Make sure to record meeting dates and topics discussed, and follow-up on any concerns raised. 5. Investigate accidents Look into the causes of accidents, even if no one was injured. See if there are ways to
Insurance
778.327.5358 www.mornmeausobeco.com
Johnston - Meier Insurance Agencies Limited Tom Meier 22367 Dewdney Trunk Road Maple Ridge, BC (604) 467-4184
Underwriters Insurance Brokers Neil Jamieson 414 Ellis Street Penticton, BC (250) 492-4320
Mardon Vanguard Insurance Brokers Lorna Greenslade 715 West 16th Avenue Vancouver, BC (604) 733-9844 www.vanguardinsurance.ca Morneau Sobeco BCRFA Member Program Ivy Woo 310- 2925 Virtual Way Vavncouver, BC
Underwriters Insurance Brokers James Sutherland 310 Nicola Street Kamloops, BC (250) 377-2191 www.underwriters.bc.ca Wilson M. Beck Insurance Services Sarah Byrne Spall Plaza 105-1950 Harvey Avenue Kelowna, BC (250) 763-3840 www.wmbeck.com
BC Restaurant News || Buyer’s Guide 2010 20
change procedures or equipment that could prevent similar accidents in the future. 6. Keep records Keep records of all first aid treatment, inspections, accident investigations, safety discussions, and training activities. This information can be used to help identify trends in unsafe conditions or work procedures. 7. Ensure safety is part of your business Safety shouldn’t be an after-thought. A successful business includes good customer service, good inventory control, good financial planning, and most importantly keeping your staff happy, healthy and safe. A commitment to health and safety in the workplace makes good business sense because it protects your greatest resource – your employees. For more information or more resources, visit the WorkSafeBC website at: www. worksafebc.com and check the Tourism and Hospitality portal under Safety at Work. All resources are available to small businesses free of charge by emailing order requests to smallbiz@worksafebc.com
Kitchen Equipment Large
Dunlevy Food Equipment 60 West 7th Avenue Vancouver, BC (604) 873-2236 www.dunlevyfoodequipment.com
Raimac Food Store Equipment Tanya Mueller 54 E. 69 Avenue Vancouver, BC (604) 324-1466 www.raimac.com
Canadian Restaurant Supply Ltd. Mike Otter 100 - 2602 Enterprise Way Kelowna, BC (250) 979-1442 www.canadianrestaurantsupply.ca
Key Food Equipment Services Ltd. See other locations listed under “Energy & Conservation” Ken Beasley 180-3700 North Fraser Way Burnaby, BC (604) 433-4484 www.keyfood.ca Bert Johnson Enterprises Ltd Dave Johnson 1915 Highfield Crescent S.E. Calgary, AB (800) 268-0171 www.bje.cc
FOOD SAFETY PROTECTION Making Sure “This” Doesn’t Happen to You Lynn Wilcott, Food Safety Protection, BC Centre for Disease Control Imagine that it’s Monday morning and you’re going over the weekend receipts. You had catered a large party on the weekend, over 200 people. Everything went well. Your extra supplies were delivered on time. All your staff showed up. The food was great- some of the guests even asked you about catering future events. All in all- a very successful event! Suddenly the phone rings. It’s the health department. Dozens of people are turning up at the local hospital emergency room with stomach cramps, vomiting and diarrhea. And the one thing they all have in common- they were all at the party that you had catered. This could be the beginning of your worst nightmare.
checking that the critical steps in the food’s preparation are done correctly. By checking that those critical steps are being done right, the main causes of food poisoning are prevented before they have a chance to happen. This is the basis of your Food Safety Plan. We’re fortunate in BC in that we’ve had the FOODSAFE program for almost 25 years. Over 680,000 people in BC alone have taken FOODSAFE courses since 1986. FOODSAFE Level 1 teaches the basics of food safety in a food service environment- what can cause food to be contaminated and then how to prevent it from happening. FOODSAFE Level 2 is aimed at food service owners, managers and chefs and focuses on managing for food safety, sanitation plans and food safety plans. If you would like more information on FOODSAFE, go to www. foodsafe.ca
Unfortunately, this type of scenario happens all too often. We know that every food has the potential to become contaminated- some foods more likely than others. And what we have learned from past foodborne illness outbreaks is that the majority of them are caused by people—that is, one or more people in the food preparation chain did not do their job properly. If a critical step in the food’s preparation is not done correctly, the likelihood that someone will get sick is very high. So how can you prevent this kind of “scenario” from happening to you? The first and most important step is knowledge. Making sure that you and your staff know what can cause food to be contaminated. A good first step is knowing the “Top Ten” list of food handling practices that have caused outbreaks. The TOP TEN List of Dangerous Food Handling Practices: Practices Improper cooling Advance preparation Infected food handler Inadequate reheating Improper hot holding Contaminated ingredient Unsafe source Use of leftovers Cross-contamination Inadequate cooking
% of Outbreaks 30% 17% 13% 11% 9% 5% 4% 3% 3% 2%
Once you know how food can become contaminated, you can take the necessary steps to prevent those conditions that can cause contamination. A big part of this is regularly BC Restaurant News || Buyer’s Guide 2010 21
FOODSAFE Level 1
For front line food service industry workers Classroom or Online courses
FOODSAFE Level 2 (new and completely revised)
For food service owners, managers, chefs, supervisors Classroom courses and NOW AVAILABLE ONLINE! For more information visit: www.foodsafe.ca
BUYER’S GUIDE LISTINGS Kitchen Equipment Large Brugman Commerical Kitchen Ltd. John Brugman 6-20172-113B Avenue Maple Ridge, BC (604) 460-6000 www.cbrugman.com CWA - Craig West Associates Craig West 412 Somerset Street North Vancouver, BC (604) 984-0919 Dennett Enterprises Ltd. Dan Dennett 6750 Cariboo Road Burnaby, BC (604) 415-6400 www.dennettenterprises.com Dragonaire Ovens Terry Riopel 1-32912 Mission Way Mission, BC (604) 826-6550 Nicholson Equipment Ltd. Mila Solidon 3975 Kitchener Street Burnaby, BC (604) 291-1901 www.nicholsonequipment.com Okanagan Stainless & Commercial Food Equipment Geoff Clarke 3545 Alcan Road Kelowna, BC (250) 765-6549 www.okanaganstainless.com Pacific Restaurant Supply & Design House Peter Evanow 901 East Hastings Street Vancouver, BC (604) 216-2566 www.pacificrestaurantsupply.com Quest Metal Works Limited Shawn Goivin 1233 Venables Street Vancouver, BC (604) 253-7771 www.questmetal.com
Vancouver Used Food Equipment Warehouse Simon Ngo 193 West 3rd Avenue Vancouver, BC (604) 873-9693
Kitchen Equipment Small Ravensbergen Bakery Supplies Ltd. Paul Ravensbergen 114 - 1655 Broadway Street Port Coquitlam, BC (604) 942-4656 www.ravensbergen.com Key Food Equipment Services Ltd. See other locations listed under “Energy & Conservation” Ken Beasley 180-3700 North Fraser Way Burnaby, BC (604) 433-4484 www.keyfood.ca Dunlevy Food Equipment Ltd. Harry Jung 60 West 7th Avenue Vancouver, BC (604) 873-2236 www.dunlevyfoodequipment.com Raimac Food Store Equipment Tanya Mueller 54 E. 69 Avenue Vancouver, BC (604) 324-1466 www.raimac.com Penna & Co. Peter Penna 130 - 777 RoyalOak Drive Victoria, BC (250) 727-2110 Canadian Restaurant Supply Ltd. Mike Otter 100 - 2602 Enterprise Way Kelowna, BC (250) 979-1442 www.canadianrestaurantsupply.ca Castle Agencies David Terretta 2685 Byron Road
BC Restaurant News || Buyer’s Guide 2010 22
North Vancouver, BC (604) 904-7681 www.castleagencies.ca Gaults Hospitality David Walters 8351 Ontario Street Vancouver, BC (604) 322-9700 www.gaultshospitality.com Hendrix Condon Barr Foodservice Equipment & Supply Professionals Lyndon Hubert 14515-118 Avenue NW Edmonton, AB (780) 454-0432 www.hcbfoodequipment.com Ken W. Thomson & Associates John Thomson 2-20071 113B Avenue Maple Ridge, BC (604) 465-2770 Nicholson Equipment Ltd. Mila Solidon 11640 147th Street Edmonton, AB (604) 291-1901 www.nicholsonequipment.com
402 - 5th Avenue New Westminister, BC (604) 684-1800 www.boughton.ca
Licensing
Rising Tide Consultants Licensing Specialists Bert Hick 1270 - 1130 West Pender Street Vancouver, BC 604-669-2928 www.risingtideconsultants.ca
Linens Tex-Pro Western Ltd. Al Fleming 828 Powell Street Vancouver, BC (604) 254-9551 www.texpro.net
Russell Food Equipment Limited Marc Rivet 2122 Douglas Street Victoria, BC (250) 386-3161 www.russellfood.ca
Premier Linen Supply - A Division Of K-Bro Linen Systems Inc. Kevin Stephenson 861 Van Isle Way Victoria, BC (250) 474-5699 www.kbrolinen.com
Russell Food Equipment Limited Catalino Missnas 1255 Venables Street Vancouver, BC (604) 253-6611 www.russellfood.ca
Alsco Uniform And Linen Service Tim Harmer 5 West 4th Avenue Vancouver, BC (604) 675-6407 www.alsco.com
West Coast FoodPak Systems Ltd John Farmcomb 812 East Cordova Street Vancouver, BC (604) 255-8252 www.foodpak.ca
Silvco Textile Management Greg Johnson 205-1515 Broadway Street Port Coquitlam, BC (604) 464-2090 www.silvco.ca
Legal
Vancouver Textiles Donna Lerner 2511 Vauxhall Place Richmond, BC (604) 278-7776
Boughton Law Corporation Craig Anthony Wilson
PURCHASING ESSENTIALS By: CHRIS BEALL – Purchasing Consultant – Zoteck Foodservice Advice
One of the essentials steps of running a profitable kitchen is having a good purchasing program in place. There are many aspects to smart purchasing, which is why most chains have a department devoted to unearthing the best opportunities that is out there. However, not everyone has the benefit of an entire department, so for the single unit operators , here are the top 10 techniques that will yield the best and quickest results: 1. Forecast what you need. Use your past sales reports and your intuition about upcoming events to know what you will need to buy. Then you can use this knowledge as bargaining power with the sellers. 2. Bulk buy your commodities. Purchase a six or twelve month supply of your high usage products when the market is low – then set up storage and draw from your stockpile to ride out tough seasons.
3. Have your vendors compete. The vendors all want your business so have more than one of them bidding to get it. If they know they need to earn your business, they will work hard for you and get you better pricing. 4. Track your historic purchases. Comparing your purchases year on year can give you invaluable information on where your opportunities lie. 5. Stay true to your word. By signing an agreement to use a vendor’s product, you are usually not legally bound to do so, but by not following your word you make a bad name for yourself and the good deals will likely stop showing up. 6. Buy locally. Do your part for the environment, and the local economy. Local products are usually cheaper as they do not need to travel thousands of miles to get to you and your customers will appreciate it! 7. Buy in season. Another good step environmentally. Produce is not only cheaper in
season, but it is also better quality. By keeping seasonal, your menus fit the “feel” of the weather… berries in the summer, squash in the winter. 8. Keep up on the news. Sometimes there are events that affect your products – i.e. bad weather in Florida, earthquake in Chile. By keeping up on these, you can make changes to your purchases to stay with available products. 9. Set up rebates. If you commit to a vendor’s products ask them to put a rebate program in place so you are paid for how much of the product you use. They can track what you have ordered and can give you quarterly cheques based on that. 10. Quality first. Find the level of quality that is right for your business first, and then work on the best price for that level. Installing a purchasing program will really help your bottom line; it also shows the vendors that you know what you’re doing, and allows you to stay competitive in the market, all the while putting the best food available in front of your guests.
BUYER’S GUIDE LISTINGS Liquor & Liqueurs PMA - Canada Pamela Wright 140-265 25th Street West Vancouver, BC (604) 922-8934 www.pmacanada.com Rising Tide Consultants Licensing Specialists Bert Hick 1270 - 1130 West Pender Vancouver, BC 604-669-2928 www.risingtideconsultants.ca Bella Bella Band Store Liquor Agency Garney Reid Bella Bella, BC (250) 957-2300
1908 Seven Street South Cranbrook, BC (250) 489-2844
Target Hospitality Marketing Charlene Krepiakevica 4064 West 32 Avenue Vancouver, BC J & K Poultry Ltd. (604) 374-8999 Colin Wosk www.targethospitalitymartketing.com 771 East Cordova Street Vancouver, BC (604) 253-8292 Meats & Poultry www.jkpoultry.com
Western Quality Meats Dennis Pariag 2825 Bonnybrook Road SE Calgary, AB (403) 255-3060
Corby Distilleries Ltd Kevin Hanson 2168 - 13353 Commerce Parkway Richmond, BC (604) 276-8121 www.corby.ca
Beefway Meats Ltd Jim Buchholz 2519 Kingsway Ave Vancouver, BC (604) 438-1190 www.wqmeats.com
Okanagan Spirits Inc. Frank Deiter 2920 28th Avenue Vernon, BC (250) 549-3120 www.okanaganspirits.com
Cariboo Country Sausage Ltd. Hans Ingenpahs 1221 Jade Road Hwy 97 S. Quesnel, BC (250) 747-0674
Pier 66 Market Sharon Ingram 1745 Cowichan Bay Road Cowichan Bay, BC (250) 748-8444 www.pier66marina.com
Marketing & Public Relations MyBritishColumbiaInfo.com Rosana Brien 310-510 Marsett Place Victoria, BC 778-430-5198 www.mybritishcolumbiainfo.com Creative Marketing Focus Corrine Friesen
Intercity Packers Ltd. Gary Mathies 1575 Kootenay Street Vancouver, BC (604) 291-7796 www.intercitypackers.ca
Columbus Meat Market E. Masi 1655 Renfrew Street Vancouver, BC (604) 253-2242 Hills Foods Ltd. Mark Hills 1-130 Glacier Street Coquitlam, BC (604) 472-1500 www.hillsfoods.com Illichmann’s Meats Sausages & Gourmet Foods Ltd Thomas Illichmann 1937 Gordon Drive Kelowna, BC (250) 860-6604 www.illichmanns.com
BC Restaurant News || Buyer’s Guide 2010 24
Meridian Meats and Seafood Brody McDearmid 190 20330 88th Avenue Langley, BC (604) 463-5053 Meridian Meats and Seafood Ltd. Josh Pemmer 108-2020 Oxford Connector Port Coquitlam, BC (604) 468-6328 Newton Hi-Quality Meats Ernie Wettig 12481 - 80th Street Surrey, BC (604) 596-1528 www.newtonmeats.com Pitt Meadows Meat Ltd. Lori Ann Shamley 18315 Ford Road Pitt Meadows, BC (604) 465-4752 Polonia Sausage House Ltd. Andrzey Kunkel 2434 East Hastings Street Vancouver, BC (604) 251-2239 Poultryland Nathan Kang Granville Island Vancouver, BC (604) 669-5457 Westlynn Meat & Seafoods Luiz Santos 118 - 1199 Lynn Valley Rd North Vancouver, BC (604) 988-7644
Menu Design
Menu By Design Angela Bell 2344 Yukon Street Vancouver, BC 1 (800) 670-2463 www.menucover.com
Menu Depot Jeanette Morrison 5487 8A Avenue Delta, BC (604) 677-8697 www.menu-depot.com
MRO (Maintenance, Repair, Operations) Key Food Equipment Services Ltd. See other locations listed under “Energy & Conservation” Ken Beasley 180-3700 North Fraser Way Burnaby, BC (604) 433-4484 www.keyfood.ca JD Commercial Appliance Chris Block 1-1965 Moss Court Kelowna, BC (250) 860-5057 www.jdappliance.com Salter & Newell Jim Waller 2267 Cousins Avenue Courtenay, BC (250) 334-4553 www.salter-newell.com Mark’s Restaurant Service Mark Schoor 3-515 Dupplin Road Victoria, BC (250) 475-6275 www.marksrestaurantservice.com
TOP 10 WINE & SPIRITS - Licensee Only
Photo: Foodie Photography // www.foodiephotography.com
SPIRITS Smirnoff Vodka - Red Label Jagermeister Jose Cuervo -Especial Gold Grey Goose Vodka Polar Ice Vodka Crown Royal Whiskey Bacardi White Rum Potter’s Vodka Jack Daniel’s - Old # 7 Skyy Vodka
WHITE WINE (IMPORTED) Kim Crawford - Sauvignon Blanc Oyster Bay - Sauvignon Blanc Yellow Tail - Chardonnay Babich Marlborough - Sauvignon Blanc 08 Lindemans Bin 65 - Chardonnay Stoneleigh - Sauvignon Blanc Gavviano - Pinot Grigio Tommasi Le Rosse - Pinot Grigio Villa Chiopris - Pinot Grigio Hardy Stamp Series - Riesling Traminer RED WINE (IMPORTED) J.Lohr Seven Oaks Cabernet Sauvignon Yellow Tail - Shiraz Wolf Blass Yellow Cabernet Sauvignon Penfolds Koonunga Hill Shiraz Cabernet Robert Mondavi Woodbridge- Cabernet Sauvignon Liberty School - Cabernet Sauvignon 06/07 Rosemount Estate - Shiraz Ravenswood Vintners Blend- Zinfandel 05/06 Tsantalis - Rouge Masi - Valpolicella Classico Superiore
WHITE WINE (BC NON-VQA) Sonora Ranch - Chardonnay 16 ltr Mission Ridge - Premium Dry 16 ltr Sawmill Creed - Barrel Select 16 ltr Jackson Triggs Chardonnay 16 ltr
Domaine D’or 16 ltr Sawmill Creed - Barrel Select Chardonnay 16 ltr Jackson Triggs - Proprietors Selection Chardonnay 1.5 ltr Domaine De Chaberton - Chaberton Blanc 16 ltr Entre Lacs- Dry White 16 ltr Jackson Triggs - Proprietors Selection Sauvignon Blanc 750 ml RED WINE (BC NON-VQA) Jackson Triggs Merlot 16 ltr Jackson Triggs - Proprietors Selection Merlot 750 ml Mission Ridge - Premium dry red - 16 ltr Sawmill Creek - Barrel Select Merlot - 16 ltr Jackson Triggs- Proprietors Selection Merlot - 1.5 Ltr Sawmill Creek - Barrel Select Merlot - 16 ltr Sonora Ranch - Merlot- 16 ltr Domaine De Chaberton - Rouge - 16 ltr Domaine D’or - Red - 16 ltr Jackson Triggs - Proprietors Selection Cabernet Sauvignon - 750 ml
WHITE WINE (BC -VQA) Sandhill -Pinot Gris 07/08 Burrowing Owl - Pinot Gris 07 Sumac Ridge - Private Reserve Gewurztraminer 07/08 Gray Monk - Pinot Gris 07/08 Jackson Triggs - Vintners Reserve Sauvignon Blanc 02 Mission Hill - Five Vineyards Pinot Grigio 07/08 Peller Estates - Heritage Select Chardonnay 02 Mission Hill - Chardonnay Bin 88 Five Vineyards 03/04 Red Rooster - Selection Pinot Blanc Calona - Private Label Artist Series Chardonnay 02/03 RED WINE (BC VQA) Mission Hill - Five Vineyards Cabernet Merlot Binn 88 Jackson Triggs- Vintners Reserve Merlot 00/01 Peller Estates - Heritage Select Merlot -02 Sandhill - Merlot 06/07 Burrowing Owl - Merlot 06/07 Inniskillin Okanagan - Osoyoos Lake Bench 00 Jackson Triggs - Vintners Reserve Cabernet Sauvignon 00 Calona - Artist Series Merlot 02/03 Sandhill - Cabernet Merlot 06/07 Quails Gate - Limited Release Cabernet Sauvignon 01 BC Restaurant News || Buyer’s Guide 2010 25
DELIVERING THE CUSTOMER EXPERIENCE By Shauna Grinke Organizational Development Consultant Zoteck Foodservice Advice It is commonly said that “customer service” will make or break your business. But, what exactly is ‘customer service’ in the restaurant business? Which elements of ‘customer service’ are critical, and which are ‘nice-to-dos? ‘Customer service’ in the restaurant business is truly the overall customer experience. There is no ‘stand alone’ product. Customers come to restaurants for an overall experience, and there are a myriad of decisions and actions that affect that overall experience. There are few businesses that require so many people, so many details to be handled by people, and the willingness of these people to apply discretionary effort to deliver an end-to-end customer experience. Literally hundreds of decisions and actions affect the customer experience! In the spirit of using the ever-popular 80:20 rule, here is the Top 10 Customer Experience To-do List.
1. Make the customer’s time with you an experience – fully understand that each customer is not only your paycheque, but also your best advertising. Each customer needs to have an experience which will be memorable such that they recommend your restaurant to their friends, colleagues and family. 2. Hire for and develop a service attitude in your people. Make ‘the customer experience’ an agenda item at every staff meeting. Create an atmosphere of excellence. Celebrate and reward those that deliver an outstanding customer experience. Keep your people informed of products, promotions, changes so that they can best serve your customers. 3. Never let an untrained employee have customer contact. Never. Your people represent you, your restaurant, your brand. Working with customers is the most important thing they do.
THANK YOU TO OUR SUPPORTING SUPPLIERS
4. Listen to your customers – Use every system of ‘listening’ you can! Eavesdrop! Survey! Continually ask your customers, yourself, your people, your network, how you can improve the customer experience to add value. 5. Listen especially hard to complaints. Complaints are truly a gift to you to improve your business. Enjoy them, and learn fast. Learn how to apologize. 6. Empower your employees to do the right thing – it is the discretionary effort of each of your people that contribute to a memorable customer experience. If your people feel that they will be chastised for making a decision that benefits the customer, they will stop making decisions. 7. Research customer service. Learn from other businesses that deliver a great service experience. Be curious when you’re out in your community ‘as a customer’. Ask, ‘how can I use the knowledge of how I feel as a customer to deliver a better customer experience in my business?’ 8. Be systems-focused. Don’t leave service to chance. Continuously look for improvements in your systems that will improve the customer experience. 9. Make every decision with the customer in mind. Menu, decor, hiring, processes. How will the decision affect the customer? 10. Continually do the unexpected. Throw in something extra. Maybe this is a warm “Hello, how is your day going?, a free coffee, a smile and reflection on a shared memory, or a compliment. Take the time to analyze your customer’s experience. Invest in continuous improvement. If customer service truly does ‘make or break your business’, this could be the most important analysis and investment you make!
BC Restaurant News || Buyer’s Guide 2010 26
Paper & Chemical Supplies
Olive Oil
FAR-MET - Fine foods since 1957 Steve Raifman 34 West 7th Avenue Vancouver, BC (604) 876-2241 www.far-met.com Continental Importers Limited Amy Valagao 1856 Pandora Street Vancouver, BC (604) 253-3115 www.continentalimporters.ca
Organics - Certified
Sani-Service Of BC Elliot Laskin 12-3751 North Fraser Way Burnaby, BC (604) 327-7264 www.sani-service.com
Patios & Outdoors
Celmec International Alexandra Schilbach Vancouver, BC (604) 815.4084 info@celmec-international.com www.celmec-international.com
Agrifood Comox Valley John Watson 102-2435 Mansfield Drive Courtenay BC 1 (877) 848-2427 www.investcomoxvalley.com Continental Importers Limited Amy Valagao 1856 Pandora Street Vancouver, BC (604) 253-3115 www.continentalimporters.ca
JD Brown Sales & Marketing Joel Brown 9-23049 88 Avenue Langley, BC (604) 837-5710 www.calcana.com
Pasture To Plate - Rafter 25 Ranch Key Food Equipment Services Ltd. Barbara Schellenberg See other locations listed under (604) 254-6782 “Energy & Conservation” www.pasture-to-plate.com Ken Beasley 180-3700 North Fraser Way Sante International Burnaby, BC James Jee (604) 433-4484 4680 Grassmere Street www.keyfood.ca Burnaby, BC (604) 438-3780
Pest Control
Packaging Novelis Foil Products Ian Griffiths 7307 Meadow Avenue Burnaby, BC (604) 435-5264
Ecolab Co. Reg Carriere 203-15310-103A Avenue Surrey, BC V3R 7P8 (604) 513-5941 www.ecolab.ca
BC Restaurant News || Buyer’s Guide 2010 27
BUYER’S GUIDE LISTINGS Abell Pest Control Inc. Bola Fagbamiye 7634 Winston Street Burnaby, BC (604) 421-6619 www.abellpestcontrol.com
Plumbing National Plumbing Dale Li 12-12840 Bath Gate Way Richmond, BC (604) 232-4000 www.nationalplumbing.com
Point of Sale (POS) Am/Pm Service Ltd. Ken Tjia 101-6741 Cariboo Road Burnaby, BC (604) 421-5677 www.ampmservice.com
Burnaby, BC (604) 412-3300 www.squirrelsystems.com Time Business Machines Ltd. Troy McQuillan 5881 Beresford Street Burnaby, BC (604) 435-8614 21 www.timebusiness.com
Produce All Seasons Mushrooms Inc. Frank Moscone 3392 224th street Langley, BC (604) 534-0278 www.allseasonsmushrooms.com Al’s Farm Market Alex Su 102-2540 Shaughnessy Street Port Coquitlam, BC (604) 552-5926
Halo POS Systems BCRFA Member Program 2nd floor- 8651 Eastlake Drive Burnaby, BC 1 (866) 512-2033 www.myhalo.com
Barnston Island Herb Corporation Peter Hoffmann Barnston Island Surrey, BC (604) 581-8017 www.biherbs.ca
Infospec Systems Inc. (Profitek Pos Solutions) Cindy Chan 108-2688 Shell Road Richmond, BC (604) 248-2348 www.profitek.com
BC Blueberry Council Will Vanbaalen 140 32160 South Fraser Way Abbotsford, BC (604) 864-2117
Micros Systems Inc. Nick Ricci 135-3751 Shell Road Richmond, BC (604) 303-9902 www.microscanada.com Orca Dynamics Ltd Jody Dick 2647 Turner Street Victoria, BC (250) 595-8504 www.orcadynamics.com Squirrel Systems Ted Smith 8585 Baxter Place
Consumers Produce Ltd Juan Siu 3388 Kingsway Vancouver, BC (604) 432-9912 Consumers Produce Victoria Ltd Juan Sui 5723 Victoria Dr. Vancouver, BC (604) 323-1208 Fruiticana #1 Sukhi Singh 13783 72nd Avenue Surrey, BC (604) 502-0005 Joe’s Farm Market Ltd Calvin Chow 9612 Cameron street Burnaby, BC (604) 721-6047 Joe’s Farm Market Shirley Chow 8932-152 street Surrey, BC (604) 930-1151 Yen Bros Food Service Ltd Lily Lim 1988 Vernon Drive Vancouver, BC (604) 255-6522
Publishing - Books, Magazines, Web
BC Tree Fruits Limited Maggie Peek 1473 Water Street Kelowna, BC (250) 470-4220 www.bctree.com
MyBritishColumbiaInfo.com Rosana Brien 310-510 Marsett Place Victoria, BC 778-430-5198 www.mybritishcolumbiainfo.com
Best Season Produce Ahmed Nawaz 71 10th street New Westminster, BC (604) 718-2115
BC Business BCRFA Member Program (604) 299-7311 www.canadawide.com
Can-Am Produce & Trading Ltd. Jim J. Su 886 Malkin Avenue Vancouver, BC (604) 253-8834
BC Restaurant News || Buyer’s Guide 2010 28
City Palate Gail Norton 722-11 Avenue SW Calgary, AB (403) 667-2945
The Cookbook Co. Ltd Gail Norton 6 4421 Quesnay Wood SW Calgary, AB (403) 265-6060 www.cookbookcooks.com Savour Magazine www.savourmag.com (250) 862-6722 Snap Victoria Kirby PO Box 30030 405-3989 Quandra Street Victoria, BC 250 388 4098 www.snapvictoria.com Where Magazine - Vancouver Peggie Terry 2208 Spruce Street Vancouver, BC (604) 736-5586 www.where.ca Where Victoria Linda Tesser 1st Floor 818 Broughton Street Victoria, BC (250) 383-3633 www.where.ca/victoria
Refrigeration Dunlevy Food Equipment Ltd. Harry Jung 60 West 7th Avenue Vancouver, BC (604) 873-2236 www.dunlevyfoodequipment.com
Raimac Food Store Equipment Tanya Mueller 54 E. 69 Avenue Vancouver, BC (604) 324-1466 www.raimac.com Cool King Refrigeration Ltd. Joseph Kowaz 680 Evans Avenue Vancouver, BC
(604) 874-5464 www.coolking.com D.M.S. Mechanical Ltd. Joe Ciulla 7449 Conway avenue Burnaby, BC (604) 291-8919 www.dmsmechanical.com Thermo King Of BC Inc. Harley Smith 68 Fawcett Road Coquitlam, BC (604) 526-4414 www.thermokingbc.com
Rentals Levy Show Service Inc. Oliver Knaus 12340 Horeshoe Way Richmond, BC (604) 277-1726 www.levyshow.com Pedersen’s Rentals & Sales Tony D’Eramo 206 Mary Street Victoria, BC (250) 383-7783
Sauces & Soups FAR-MET - Fine foods since 1957 Steve Raifman 34 West 7th Avenue Vancouver, BC (604) 876-2241 www.far-met.com Duso Enterprises Ltd. George Duso 200-1625 Kebet Way Port Coquitlam, BC (604) 464-8101 www.dusos.com
Seafood & Fish Wah Loong Ltd. Eric Tang 5388 Parkwood Place Richmond, BC (604) 273-1688 www.wahloong.com
Agrifood Comox Valley John Watson 102-2435 Mansfield Drive Courtenay BC 1 (877) 848-2427 www.investcomoxvalley.com English Bay Seafoods James Hilborn 603 - 2061 Beach Avenue Vancouver, BC (604) 685-4197 www.englishbayseafoods.net Finest At Sea Ocean Products Paul Chaddock 27 Erie Street Victoria, BC (250) 383-7764 www.finestatsea.com High Liner Foods Incorporated Mike Duff 3291 #6 Road Richmond, BC (604) 273-1189 www.highlinerfoodservice.com Inlet Seafoods Ltd. Malcolm McMillan 236 Newport Drive Port Moody, BC (604) 469-6646 Lobsterman Ed Sang Maritime Market - Granville Island Vancouver, BC (604) 687-4531 Seafood City Brian Hamatake 1689 Johnston Street Vancouver, BC (604) 688-1818 www.seafoodcitygi.com
Signage Adtek Signs Terry Beson 4 - 19533 96th Ave Surrey, BC (604) 888-6344 Knight Signs Stephen Joyce 7462 Progress way Delta, BC (604) 940-5880 www.knightsigns.ca Signboom Industries Leonard Moore 103-19652 86th Avenue Langley, BC (604) 881-0363 www.signboom.com
Small Wares (China, Glass, Etc) Dunlevy Food Equipment Ltd. Harry Jung 60 West 7th Avenue Vancouver, BC (604) 873-2236 www.dunlevyfoodequipment.com
Browne & Co. Wayne Barnhart (778) 386-5808 www.brownefoodservice.com WWRD Canada Inc. Rob Weiss 24232 103 A Ave Maple Ridge, BC (604) 467-3125 www.royaldoultonhospitality.com
Specialty Food Equipment DSL Ltd. Adrian Eaton 307 - 2071 Kingsway Avenue Port Coquitlam, BC 1 (800) 665-1125 www.dslinc.com
Spices & Herbs Wah Loong Ltd. Eric Tang 5388 Parkwood Place Richmond, BC (604) 273-1688 www.wahloong.com
Technology (Not POS) Penna & Co. Peter Penna 130 - 777 RoyalOak Drive Victoria, BC (250) 727-2110
Security Md Charlton Co Ltd. Magdy Rafla 6825 Veyaness Road Saanichton, BC (250) 652-5266 www.mdcharlton.ca
869 Mabel Lake Road Lumby, BC 250 547 6495 www.aspenware.ca
Canadian Restaurant Supply Ltd. Mike Otter 100 - 2602 Enterprise Way Kelowna, BC (250) 979-1442 www.canadianrestaurantsupply.ca Aspenware Inc. Joanne McNutt
Access Computer Rentals & Sales James Boyce 3780 Napier Street Burnaby, BC (604) 257-3188 www.access-rents.com Cowling & Associates Karen Knights 300-3665 Kingsway Vancouver, BC (604) 438-5990 Nisa Internet Solutions Don Bonner B - 1000 Terminal Ave N Nanaimo, BC (250) 741-8483 www.nisa.com
BC Restaurant News || Buyer’s Guide 2010 29
BUYER’S GUIDE LISTINGS Telecommunications
Umbrellas
Rogers Wireless BCRFA Member Program Shunney Sidhu 1600-4710 Kingsway Burnaby, BC (604) 417 1520
Celmec International Alexandra Schilbach Vancouver, BC 604.815.4084 info@celmec-international.com www.celmec-international.com
(250) 763-5696 www.roysshoes.com
www.rogers.ca
Uniforms & Shoes
Tourism Gray Monk Cellars Ltd. Trudy Heiss 1055 Camp Road Okanagan Centre, BC (250) 766-3168 www.graymonk.com Edible BC Eric Pateman PO Box 146 565-1689 Johnston Street Vancouver, BC (604) 662-3606 www.edible-britishcolumbia.com
Tex-Pro Western Ltd. Al Fleming 828 Powell Street Vancouver, BC (604) 254-9551 www.texpro.net
Used Equipment Premier Linen Supply - A Division Of K-Bro Linen Systems Inc. Kevin Stephenson 861 Van Isle Way Victoria, BC (250) 474-5699 www.kbrolinen.com Blackwood Career Apparel & Essentials Christine Blackwood 1428 Charles Street Vancouver, BC (604) 872-5088 228 www.blackwoodapparel.com Roy’s Shoes Boots & Repairs Jim Belshaw 1627 Ellis Street Kelowna, BC
Dunlevy Food Equipment Ltd. Harry Jung 60 West 7th Avenue Vancouver, BC (604) 873-2236 www.dunlevyfoodequipment.com Able Auctions Ltd Jeremy Dodd 1055 Vernon Drive Vancouver, BC (604) 594-2253 www.ableauctions.ca Larcan Industries Ltd Lars Faerge 202-9710 187th St Surrey, BC (604) 888-9852 www.larcanindustries.ca
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BUYER’S GUIDE LISTINGS Seafair Enterprises Ltd. Garth Graham 230-6165 Highway 17 Delta, BC (604) 946-9700 www.foodequipment.ca West Coast Liquidators Mark Brady 101 - 931 Dunford Avenue Victoria, BC (250) 391-1677 www.wclre.com
Utilities BC Hydro BCRFA Member Program Jocelyn Lu 900 - 4555 Kingsway Vancouver, BC 604.809.5339 www.bchydro.com
Vending Summit Vending Kevin Roy 3755 Balsom Crescent Abbotsford, BC (604) 850-2510
Waste Management Filta Fry Steven Hughes 15530 Thrift Avenue White Rock, BC 604 541 0093 www.gofilta.com McLeod’s By-Products (1978) Dana Dimmick 4559 Larkin Crossroad Armstrong, BC (250) 838-7007 www.mcleodsbp.com NSD Disposal Tabitha Beasley 552 Clarke Road Unit A Coquitlam, BC (604) 520-5669 www.nsddisposal.com
Wine & Spirits
Gray Monk Cellars Ltd. Trudy Heiss 1055 Camp Road Okanagan Centre, BC (250) 766-3168 www.graymonk.com
PMA - Canada Pamela Wright 140-265 25th Street West Vancouver, BC (604) 922-8934 www.pmacanada.com Rising Tide Consultants Licensing Specialists Bert Hick 1270 - 1130 West Pender Vancouver, BC 604-669-2928 www.risingtideconsultants.ca Agrifood Comox Valley John Watson 102-2435 Mansfield Drive Courtenay BC 1 (877) 848-2427 www.investcomoxvalley.com Continental Importers Limited Amy Valagao 1856 Pandora Street Vancouver, BC (604) 253-3115 www.continentalimporters.ca Andrew Peller Limited Colin Campbell 1000-1200 West 73rd Avenue Vancouver, BC (604) 267-9463 www.andrewpeller.com
Arrowsmith Wine Shoppe Terry or Cheryl Quick 253 Finholm Street Parksville, BC (250) 954-3368
Mud Bay Wines Kim Briscoe 1227-56th street Delta, BC (604) 948-2199 www.mudbaywines.com
BC Wine Institute Lisa Cameron 107 Landmark I 1726 Dolphin Avenue Kelowna, BC (250) 762-9744 www.winebc.com
Onlineorderdesk.com Inc. Kevin Blucke PO Box 2742 Kelowna, BC (866) 946-3311 www.onlineorderdesk.com
Charton Hobbs Art Kendall 7432 Fraser Park Drive Burnaby, BC (604) 420-5009 320 www.chartonhobbs.com
Sumac Ridge Sally Sharpe PO Box 307 Summerland, BC (250) 494-0451 www.sumacridge.com
Church And State Wines Lyndell Curry 1445 Benvenuto Avenue Brentwood Bay, BC (250) 652-2671 www.churchandstatewines.com
Twisted Tree Vineyards & Winery Beata Tolley 3628 Hwy 3 East Osoyoos, BC (250) 495-5161 www.twistedtree.ca
Discover Wines Ltd. Tracy Gray 2080 C Springfield Road Kelowna, BC (250) 868-3990 www.discoverwines.com
Taylorwood Wines Corinne Taylor 1185 Mainland st Vancouver, BC (604) 408-9463 www.taylorwoodwines.com
Gehringer Brothers Estate Winery Walter Gehringer RR 1 - Site 23 - Comp 4 Oliver, BC (250) 498-3537 www.gehringerwines.ca
VINCOR Canada a constellation company Kelly Smith 1825 Boundary Road Vancouver, BC (604) 451-9511 www.vincorcanada.com
Liberty Wine Merchants Ltd. Robert Simpson 100 - 291 East 2nd Avenue Vancouver, BC (604) 739-7801 www.libertywinemerchants.com
The Wine Barrel Bruce Stuart 644 Broughton Street Victoria, BC (250) 388-0606 www.thewinebarrel.com
Marquis Wine Cellars John Clerides 1034 Davie Street Vancouver, BC (604) 684-0445 www.marquis-wines.com
BC Restaurant News || Buyer’s Guide 2010 31
NEW PRODUCT SHOWCASE
To Order Domestic Products: Call Toll Free: Local Phone: Fax Toll Free: Local Fax: Email:
1.800.665.2667 604.629.8122 1.800.407.6688 604.629.8123 604.629.8123
BC Restaurant News || Buyer’s Guide 2010 32
EVENT LISTINGS FOR MORE DETAILS ON ANY OF THE LISTED EVENTS OR TO REGISTER, VISIT www.bcrfa.com/event-calendar Gordon Food Service All Things New Show, Spring 2010 Interior: Wednesay April 28, 2010 MS Fundraising Dinner Tuesday, April 20, 2010 Waterfront Restaurant & Wine Bar
Vancouver International Jazz Festival June 25, 2010 - July 4, 2010
BC Food Service Expo April 25 - 26, 2010 Vancouver Trade & Convention Centre
Taste of the City Saturday, July 17, 2010 BC Hospitality Foundation Golf Tournament Monday, July 19th 2010
15th Annual Central Island BCRFA Golf Tournament May 4, 2010 Cottonwood Golf Course, Nanaimo
Eat & Drink BC! September 15 - September 30, 2010
Dine Out Vancouver April 26, 2010 - May 6, 2010
BC Restaurant Hall of Fame September 27, 2010 Riverrock Show Theatre & Casino
Sysco Spring Show - Kelowna Wednesday, May 19, 2010 Phantom Dinner - CFAX Santa’s Anonymous Fundraiser Thursday, May 27, 2010 Tickets on sale now! 250-385-6731 Eat! Vancouver Food + Cooking Festival May 28, 29, 30
Food & Beverage Photography Class Running April 29 - June 24th every Thursday www.focalpoint.bc.ca
Whistler Cornucopia November 11 - 14, 2010 Gordon Food Service Fresh Products, Food & Equipment Show, Fall 2010 October 19 & 20, 2010 Vancouver, BC
Delivering quality products, heartfelt service and uncompromising value has been a Gordon Food Service® tradition for over a century. As the largest family owned and operated foodservice distributor in North America, we are passionate about one thing: helping you succeed. Contact us to learn more about the products and services we offer to help you grow your business!
Phone: 604-540-5400 Toll Free: 1-800-663-1695
www.gfscanada.com
Trained Kitchen Staff FOR YOUR BUSINESS This Initiative is Funded through the BC LABOUR MARKET AGREEMENT
TRAINED FOR SUCCESS can help fill the void. Designed to increase the number of trained, skilled and motivated kitchen candidates on the market today for restaurants like yours. Candidate sourcing is through our partner’s at H.A.V.E Cafe: Hope, Action, Values, Ethics.
CONTACT TODAY FOR PLACEMENT t: 778 887 5722 e: LMA@jobmagnet.com www.thejobmagnet.com/lmagrads.html
next issue: Summer Lovin’
May / June 2010 ©2010 British Columbia Restaurant & Foodservices Assoc. CONTACT 439 Helmcken Street Vancouver, BC V6B 2E6 t: 877 669 2239 f: 604 669 6175 e: info@bcrfa.com www.bcrfa.com ABOUT BC Restaurant News is the official publication of the British Columbia Restaurant & Foodservices Association. Published eight times a year. No part of this magazine may be reproduced without the written permission of the publisher. The views of this publication are not necessarily the views of the Association. The BCRFA reserves the right to refuse any advertising or part thereof. Subscription is included with membership. Contact 1 877 669 2239 to become a member. www.bcrfa.com BCRN is an online magazine. FOR EDITORIAL INFORMATION OR TO ADVERTISE Please Contact: Michelle Caesar t: 877 669 2239 e: info@bcrfa.com www.bcrfa.com www.twitter.com/BCRFA www.facebook.com/BCRFA
Chair: John Harper CEO/President: Ian Tostenson Director, Finance: Durda Krilic Director, Marketing & Membership: Sharron Tulk Association Coordinator: Michelle Caesar Office & BCRN Contributor: Candice Harvey
B C RESTAURA N T H A L L O F FA M E
gala evening River Rock Show Theatre September 27, 2010 River Rock Show Theatre Tickets go on sale May 1 With a special, live guest performance