bc restaurant news April 2012
The Voice of Your Industry
2012
plus ...
Supp lier’ s Gui de
TOP TRE NDS REST AUR FOO
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BUYERS’ GUIDE 2012 | 1
inside... Listings
Accounting...........................5 Agencies..............................5 Associations & Governments.......................5 Bakery & Baking Supplies...................5 Bar Equipment & Supplies...............................5 Benchmarking Tools............5 Beverages non alcoholic.........5 Brewers...............................6 Brokers & Distributions........7 Business Services...............8 Business Supplies...............9 Catering...............................9 Cheese................................9 Coffee & Tea........................9 Construction & Building Materials..............................10 Consulting...........................10 Convenience.......................10 Cutlery.................................10 Dairy & Eggs.......................11 Design & Decor...................11 Desserts..............................11 Education & Training...........12 Employment Services..........12 Energy & Conservation.......12 Events and Venues.............13 Finance................................13 Fire & Safety........................13 Food Producers...................13
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Food Service Suppliers.......14 Fresh & Frozen Produce.....14 Furniture..............................14 Gelato Equipment................15 Health & Nutrtion.................15 Health Inspection.................15 Heat, Vent & AC..................15 Importers.............................15 Insurance.............................15 Janitorial & Chemical Supplies...............................16 Kitchen Equipment..............16 Legal....................................17 Licensing.............................17 Linens..................................18 Liquor & Spirits....................18 Maintenance, Repair & Operations.......................18 Marketing & Public Relations.............................18 Meats & Poultry...................18 Menu Covers & Design.......19 Organics..............................19 Packaging............................19 Party Supplies.....................19 Patios & Outdoors...............19 Pest Control.........................20 Plumbing.............................20 Point Of Sale.......................20 Produce...............................20 Publications.........................21 Refrigeration........................21
Rentals................................21 Seafood & Fish....................21 Signage...............................22 Small Wares........................22 Technology..........................23 Tourism ...............................23 Uniforms & Shoes...............23 Used Equipment..................23 Vending...............................23 Waste Management............24 Water...................................24 Wine & Spirits......................24
bc restaurant news The Voice of Your Industry
©2012 British Columbia Restaurant & Foodservices Association
Features
President’s Message............................... 4 Food Trends............................................ 26 Restaurant Loyalty Solutions................... 28 Marketing Trends..................................... 31 Wine Trends............................................ 32 Style and Design Trends......................... 34 Maximize Your Profits.............................. 35 Restaurant Tenants and Leasing............. 36 Payment Statements............................... 39 Managing Your Purchases...................... 40 Payroll Trends......................................... 42 Chase Payment Processors.................... 43 Generic Drugs......................................... 45 Membership............................................. 46 Twitter Listings......................................... 46 The New www.bcrfa.com......................... 47
BCRFA Staff
CEO & PRESIDENT DIRECTOR OF MARKETING DIRECTOR OF FINANCE ASSOCIATION COORDINATOR MEMBERSHIP MANAGER BCRN CREATIVE DIRECTOR
Provincial Board Members PROVINCIAL CHAIR
Ian Tostenson Sharron Tulk Durda Krilic Morgan Nugent Kelsey Klassen Candice Harvey
PROVINCIAL PAST CHAIR
INCOMING CHAIR
Rob Fussey, A&W Services of Canada John Harper, ABC Country Restaurants Heidi Romich, Heidi’s Restaurant
SECRETARY Liz DaMata, The Reef Restaurants TREASURER Peter Teasdale, Aramark Canada VICTORIA CHAIR Don Monsour, Hospitality Associates Consultants
UPPER ISLAND CHAIR
KAMLOOPS CHAIR
Per (Pete) Maltesen, New York Style Pizza & Pasta
Bryce Herman,
Advance Hospitality Consulting Services
OKANAGAN CHAIR Dan Darragh, Pizzaway BOARD MEMBERS Richard Floody,
Floody & Associates
Gil Goldstein, GFS Canada Bill Waring, De Dutch Bob Parotta, Butchart Gardens
BC Restaurant News is the official publication of the British Columbia Restaurant & Foodservices Association. Published six times a year. No part of this magazine may be reproduced without the written permission of the BCRFA, the publisher. The views of this publication are not necessarily the views of the Association. The BCRFA reserves the right to refuse any advertising or part thereof. Contact 1 877 669 2239 to become a member. Subscription is included with membership 439 Helmcken Street Vancouver, BC V6B 2E6 t: 877 669 2239 f: 604 669 6175 bcrn@bcrfa.com www.bcrfa.com
BUYERS’ GUIDE 2012 | 3
President’s Message Although it may not feel like it, spring has sprung here in BC and with it brings our annual Supplier’s issue. I want to take a moment to thank all of our valued supplier members as well as our many partners and writers who contributed to this issue of BC Restaurant News. I encourage you to keep this issue close at hand as a handy reference throughout the year. I also encourage you to support these vendors as they are ‘preferred’ suppliers to your industry. As members of the BCRFA, they recognize the value in supporting the industry and building a strong economic climate for everyone. As we pass the ¼ mark of 2012, the industry at large continues to focus on regaining the momentum that was lost from the 2008 recession, and the market effects of policies on food taxation as well as driving and alcohol regulations. The provincial government has shown a strong desire to work with industry to restore growth, and we are currently involved in discussions around wholesale liquor pricing and distribution models resulting from the recent announcement on privatization. We also are continuing to advance discussions geared towards labour costs and the rising minimum wage, this includes Ideas such as tax credits that reflect the cost of training to the employer. And though it has been a long time coming, and countless hours of brainstorming with our web developers over at Silkstart, we are pleased to announce the launch of our 4
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new web site at www.bcrfa.com. The new version of our site will allow our members to not only be more interactive with each other and with the many consumers who visit our site, but will also allow every member to manage their own business. Members will be able to upload pictures, menus and price lists as well as start conversations, create groups and market their business. While still in its infancy, our site has already received thousands of visits from members and consumers alike. Another benefit of our partnership with Silkstart is that as a member, if you do not already have a website, silkstart will create a starter site for you free of charge. Also in development as a supplement to our website, we are creating apps for both our supplier and restaurant members. These apps will allow for greater consumer integration as well as cross selling between our supplier and restaurant members. As is the industry we represent, life at the BCRFA is never dull, and we look forward to continuing to represent, inform, market and connect with you - our members. Your support of this organization will ensure the issues that affect you are well represented and your interests are always protected. – Ian Tostenson President BCRFA
Accounting DELOITTE AND TOUCHE Vancouver, BC
ERNST & YOUNG Vancouver, BC
MACKAY & PARTNERS Vancouver, BC
MANNING ELLIOTT Vancouver, BC
PRICE WATERHOUSE COOPERS Vancouver, BC
WOLRIGE MAHON Vancouver, BC
Agencies CASTLE AGENCIES David Terretta
2685 Byron Road North Vancouver, BC V7H 1L9 (604) 904-7681 www.castleagencies.ca
Associations & Governments COMOX VALLEY ECONOMIC DEVELOPMENT John Watson 102 - 2435 Mansfield Drive Courtenay, BC (250) 334-2427 www.investcomoxvalley.com
FOODSAFE SECRETARIAT Camosun College 4461 Interurban Road Victoria, BC V9E 2C1 (250) 370-4786 www.foodsafe.ca
GO2 TOURISM HR SOCIETY Arlene Keis 450 - 505 Burrard Street Vancouver, BC V7X 1M3 (604) 633-9787 www.go2hr.ca
GREATER VICTORIA CHAMBER OF COMMERCE Bruce Carter 100 - 852 Fort Street Victoria, BC V8W 1H8 (250) 383-7191 www.victoriachamber.org
GREATER VICTORIA FOODSAFE COUNCIL
201 - 771 Vernon Avenue Victoria, BC V8X 5A7 (250) 475-1858
BBC SALES & SERVICE LTD Ken Robyn
INTERIOR HEALTH AUTHORITY Kevin Touchet
519 Columbia Street Kamloops, BC V2C 2T8 (250) 851-7309 www.interiorhealth.ca
OKANAGAN WINE FESTIVALS SOCIETY Allen Tozer
1527 Ellis Street Kelowna, BC V1Y 2A7 (250) 861-6654 www.thewinefestivals.com
OKANAGAN WASH ZONE CORPORATION Kelly Burian
150 Edwards Road Kelowna, BC V1X 7J5 (250) 491-9274
PRINCE GEORGE CHAMBER OF COMMERCE Jennifer Brandle-McCall 890 Vancouver Street Prince George, BC V2L 2P5 (250) 562-2454 www.pgchamber.bc.ca
VICTORIA ASSOCIATION OF CHEFS & COOKS Mike Pitre 1471 Finlayson Place Victoria, BC (250) 883-9992 www.cfcc.ca
Bakery & Baking Equipment/Supplies GIZELLA PASTRY LTD. Jim Phillipson 3436 Lougheed Highway Vancouver, BC V5M 2A4 (604) 253-5220 www.gizellapastry.com
ISLAND CITY BAKING COMPANY
105 - 12753 Vulcan Way Richmond, BC V6V 3C8 (604) 278-6979 www.islandcitybaking.com
NICHOLSON EQUIPMENT LTD. Mila Solidon
3975 Kitchener Street Burnaby, BC V5C 3L9 (604) 291-1901 www.nicholsonequipment.com
RAVENSBERGEN BAKERY SUPPLIES LTD. Marina Ravensbergen 114 - 1655 Broadway Street Port Coquitlam, BC V3C 2M7 (604) 942-4656 www.ravensbergen.com
TERRA BREADS Michael Lansky
35 West 5th Avenue Vancouver, BC V5Y 1H4 (604) 736-1884 www.terrabreads.com
BOULANGERIE LA PARISIENNE Vancouver, BC
CBE BAKERY EQUIPMENT
8235 Swenson Way Delta, BC V4G 1J5 (604) 589-7802 (800) 572-7802 www.bbcsales.com
BBS SYSTEMS Greg Bamford
7630 Winston Street Burnaby, BC V5A 2H4 (604) 420-4305 www.bbssystems.com
CANADIAN RESTAURANT SUPPLY Mike Otter
100 - 2602 Enterprise Way Kelowna, BC V1X 7Y5 (250) 979-1442 www.canadianrestaurantsupply.ca
INTERIOR BEVERAGE James Robertson
7 - 395 Adams Rd Kelowna, BC V1X 7R4 (250) 491-9266 www.interiorbeverages.com
ON TAP SERVICES Andy Paquette
ELITE BAKERY
6333 Milson Place Duncan, BC (250) 538-8333
PANE FORMAGGIO
P.N.TECHNOLOGIES INC. Pete Neufeld
Port Coquitlam, BC Burnaby, BC
Vancouver, BC
R.F. BAKERY EQUIPMENT SYSTEMS Burnaby, BC
RUSSELL FOOD EQUIPMENT Vancouver, BC
SNOW CAP ENTERPRISES Burnaby, BC
UPRISING BREADS Vancouver, BC
Bar Equipment & Supplies BARGREEN ELLINGSON CANADA Robert Thoren
001 - 4240 Manor Street Burnaby, BC (778) 452-2430 www.bargreen.com
10 - 3871 North Fraser Way Burnaby, BC V5J 5G6 (604) 431-6609 www.pntech.ca
BOALER
Richmond, BC
S.W. FURNITURE Vancouver, BC
Benchmarking Tools REVDOCS RESTAURANT BENCHMARKING www.revdocs.com
Beverages – Non Alcoholic BC BLUEBERRY COUNCIL Debbie Etsell 32160 South Fraser Way Abbotsford, BC V2T 1W5 (604) 864-2117 www.bcblueberry.com
BUYERS’ GUIDE 2012 | 5
BEVTECH WATER FILTRATION SYSTEMS Lee Saunders 6002 Bella Vista Road Vernon, BC V1H 1B4 (877) 402-1421 www.bevh2o.com
COCA-COLA BOTTLING Wayne Penny 105 - 765 Vanalmand Ave Victoria, BC V8Z 3B8 (250) 727-2222 www.coke.ca
FUNCTION JUNCTION 100% PURE APPLE JUICE & FRUIT WINES Glenn Cross
SUN PLUS Bert Price
OKANAGAN APPLESENCE Kelowna, BC
13408 Comber Way Surrey, BC (604) 594-1161
PACIFIC BOTTLEWORKS
250 - 1050 Homer Street Vancouver, BC V6B 2W9 (604) 765-9180 www.vivreau.com
AVIARA
Coquitlam, BC
BLK BEVERAGES Langley, BC
811 Hwy 33 East Kelowna, BC V1X 6V1 (250) 765-2476
BREMNER FOODS LTD
NESTLE PROFESSIONAL VITALITY Bing Smith
Langley , BC
17858 - 66th Avenue Surrey, BC V3S 7X1 (604) 576-6886 www.vitalityfoodservice.com
Delta, BC
GLAS WATER SALES GROWER’S SOFT CIDER Coquitlam, BC
MIXOLOGY
Brampton, ON
Markham, ON
641 North Nechako Road Prince George, BC V2K 4M4 (250) 562-1131 www.pwbrewing.com
Brewers
PMA – CANADA Pamela Wright
Langley , BC
VIVREAU WATER SYSTEMS CANADA INC. Wes Dirksengale
PACIFIC WESTERN BREWING CO. LTD. Thomas Leboe
Q WATER
CANNERY BREWING CO. Patt Duck
112 - 1475 Fairview Road Penticton, BC V2A 7W5 (250) 493-2723 www.CanneryBrewing.com
GRANVILLE ISLAND BREWING COMPANY Tracy Gray 1441 Cartwright Avenue Vancouver, BC V6H 3R7 (604) 687-2739 www.gib.ca
140 - 265 25th Street West Vancouver, BC V7V 4H9 (604) 922 8934 www.pmacanada.com
PHILLIPS BREWING COMPANY Contact Name
2010 Government Street Victoria, BC V8T 4P1 (250) 380-1912 www.phillipsbeer.com
R & B BREWING CO. Barry Benson 54 East 4th Avenue Vancouver, BC V5T 1E8 (604) 874-2537 www.r-and-b.com
Converting Organic Waste into a Resource
Grease Interceptor • Pumping • Manufacture & Installation • Repairs • Drain Flushing Servicing over 6,000 locations in the food service industry Toll Free 1 (866) 946-6764 Toronto (416) 747-6584 Ottawa (613) 737-5959 Vancouver (604) 519-6764 www.ormi.com 6
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TIN WHISTLE BREWERY Lorraine Nagy 954 Eckhardt Ave W Penticton, BC V2A 2C1 (250) 770-1122
BEVGAS Doug MacLeod
2 - 175 Schoolhouse Street Coquitlam, BC V3K 4X8 (604) 529-1445
TREE BREWING Tod Melnyk
1083 Richter Street Kelowna, BC V1Y 2K6 (250) 717-1091 www.treebeer.com
VANCOUVER ISLAND BREWING CO. Rob Ringma
2330 Goverment Street Victoria, BC (250) 361-0007 www.vanislandbrewery.com
DEAD FROG BREWERY Aldergrove, BC
DRIFTWOOD BREWERY Victoria, BC
HOYNE BREWING COMPANY Victoria, BC
LIGHTHOUSE BREWING COMPANY Victoria, BC
BOSA & CO. LTD. Bruno Benedet Jr.
1465 Kootenay street Vancouver, BC (604) 253-5578 www.bosafoods.com
EURO-FOOD TRI-CITY Igor Revenko 1-555 North Road Coquitlam, BC V3J 1N8 (604) 931-7470
GAGAN FOODS INTERNATIONAL LTD. Paul Arora 8137 Swenson way Delta, BC (604) 583-6000
PLAN B BREWING STORM BREWING SURGENOR BREWING COMPANY LTD. Comox, BC
TOFINO BREWING COMPANY Tofino, BC
WOLF BREWING Nanaimo, BC
Brokers & Distributors ACOSTA CANADA Lou Jose 100 - 9440 202 Street Langley, BC V1M 4A6 (604) 881-1414 www.acosta.com
B & C FOOD DISTRIBUTORS Glenn Mikskulin
6711 Butler Crescent Vancouver, BC V8M 1Z7 (250) 544-2333 www.bcfood.com
1701 Cliveden Ave Delta, BC V3M 6T3 (250) 505-3939 www.gfsbc.com
GFS BRITISH COLUMBIA NANAIMO Dave Buettel 1700 Cliveden Ave Victoria, BC V9A 1X2 (250) 714-5554 www.gfsbc.com
GFS BRITISH COLUMBIA VICTORIA Steve Stead 1700 Cliveden Ave Delta, BC V3M 6T2 (250) 413-7373 www.gfsbc.com
HORIZONTE IMPORTS INC. Denis Menendez 105 - 12885 76th Avenue Surrey, BC V3W 1E6 (604) 597-5089 www.horizontegroup.com
JUST-EAT Steve McCrea
Smithers, BC
Vancouver, BC
GFS BRITISH COLUMBIA KOOTENAYS Brian Gaschnitz
GFS BRITISH COLUMBIA Industry Patron John Zeron (President) 1700 Cliveden Ave Delta, BC V3M 6T2 (604) 540-3715 www.gfsbc.com
GFS BRITISH COLUMBIA Danna Dunnage 1700 Cliveden Ave Delta, BC V3M 6T2 (604) 529-5269 www.gfsbc.com
GFS BRITISH COLUMBIA CENTRAL INTERIOR David Neal 1700 Cliveden Ave Delta, BC V3M 6T2 (250) 319-9118 www.gfsbc.com
GFS BRITISH COLUMBIA KELOWNA Brad Knorr 1700 Cliveden Ave Delta, BC V3M 6T2 (250) 878-5889 www.gfsbc.com
1183 Creekside Drive Coquitlam, BC V3E 1A4 (604) 657-0847
INFORM BROKERAGE INC. Nancy Calla 2286 Holdom Avenue Burnaby, BC V5B 4Y5 (604) 324-0565 www.informbrokerage.com
SYSCO VANCOUVER Industry Patron Bruce Pascoe
1346 Kingsway Port Coquitlam, BC (604) 944-4410 www.syscovancouver.com
SYSCO KELOWNA Rob Cinkant
9385 Jim Bailey Road Kelowna, BC (800) 663-4401 www.sysco.com
SYSCO VICTORIA Steve Noreen 2881 Amy Road Victoria, BC (250) 475-3311 www.sysco.com
SYSCO KAMLOOPS Richard Payne
9385 Jim Bailey Road Kelowna BC (800) 663-4401
TIARA FOOD & BEVERAGE CONCEPTS Raffaele Aiello 7888 200th Street Langley, BC V2Y 3J8 (604) 313-9965 www.tiara.bc.ca
TOKO FOODS LTD. Lorretta Wu
223 West 7th Avenue Vancouver, BC V5Y 1L9 (604) 879-0701 www.tokofoods.com
TRUST FOODS Terry Lockhart Rust INTERNATIONAL PACIFIC SALES LIMITED Laura Driscoll
22111 Fraserwood Way Richmond, BC V6W 1J5 (604) 273-7035 www.internationalpacificsales.com
NANAIMO HAULING CO 603 Nicol Street Nanaimo, BC V9R 4T8 (250) 390-9887
15 - 4270 Ponderosa Cr Victoria, BC V8Z 7H3 (250) 220 0436
WILLOWFIELD ENTERPRISES LTD. Don Read
117 - 15272 Croydon Drive Surrey, BC (604) 531-1228
ACE BEVERAGES Richmond, BC
BLUNDELL SEAFOODS LTD Richmond, BC
BUYERS’ GUIDE 2012 | 7
FREDEN FINE FOODS Vancouver, BC
Follow a Green Leader
HORIZON DISTRIBUTORS Burnaby, BC
LEFT COAST NATURALS Burnaby, BC
LEKKER FOOD DISTRIBUTORS LTD. Victoria, BC
Naramata, BC
Business Service
FOODIE PHOTOGRAPHY Tracey Kusiewicz
AMEX CANADA INC. John Le Mare
1350 - 1090 W. Georgia St Vancouver, BC V6E 3V7 (604) 691-7704 www.americanexpress.ca
ARAMARK Michael Cassidy
10-800 Griffiths Way Vancouver, BC V6V 6G2 (604) 899-7550 www.aramark.com
Watch Summerhill’s story and learn how you can be a Green Leader. Learn more
CHASE PAYMENTECH Member Benefit Program Cheryl Rafter
COMPLETE PURCHASING SERVICES Peter Teasdale 1585 Cliveden Ave Delta, BC V3M 6M1 (604) 944-1912 www.ecps.ca
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113 - 2050 Scotia Vancouver, BC (604) 708-4343 www.foodiephotography.com
FOODSERVICE PROFESSIONAL Dorothy Yip
407 - 950 Cambie Street Vancouver, BC V6B 5X5 (778) 868-0936
JAVANI GROUP Meb Rajani
12555 - 127 Avenue EdAB T5L 3E5 (780) 451-4385
MENU BY DESIGN
200 - 2075 Kennedy Road Toronto, ONT M1T 3V3 (877) 801-1817 www.chasepaymentech.ca
FortisBC uses the FortisBC name and logo under license from Fortis Inc. (12-011.33 03/2012)
D & E CALLAGHAN LTD. Don Callaghan 328 Grizzly Avenue Bear Lake, BC V0J 3G0 (250) 972-4414
25 - 411 Aberdeen Drive Kamloops, BC V1S 1X2 (250) 372-1690
Summerhill Pyramid Winery is organic from vineyard to cellar. So they said yes to FortisBC’s renewable natural gas made from local agricultural waste.
985 Heritage Boulevard North Vancouver, BC V7J 3G6 (604) 988-8803 www.cytarahospitality.com
REAL RAW FOOD
ADVANCE HOSPITALITY CONSULTING SERVICES Bryce Herman
Ezra Cipes, CEO, Summerhill Pyramid Winery
CYTARA BUSINESS SOLUTIONS INC. Naved Noorani
CONTAINERWORLD FORWARDING SERVICES INC. Wendy Hoppe
16133 Blundell Road Richmond, BC V6W 0A3 (604) 276-1300 www.containerworld.com
2344 Yukon Street Vancouver BC V5Y 3T6 (604) 872-8132 www.menucover.com
MYBRITISHCOLUMBIA INFO.COM
303 - 510 Marsett Place Victoria, BC V8Z 7J1 (778) 430-5198 www.mybritishcolumbiainfo.com
NARAMATA ENTERPRISES Brian Selwood 225 Robinson Avenue Naramata, BC (250) 496-5450
MONK OFFICE Victoria, BC
OFFICEWISE PAYWORKS Member Benefit Program 10 - 11435 201A St. Maple Ridge, BC V2X 0Y3 (604) 460-2862 www.payworks.ca
SHAW BUSINESS SERVICES 900 - 1067 W Cordova Street Vancouver, BC V6C 3T5 (604) 629-3328
Business Supplies JAVANI GROUP Meb Rajani
12555 - 127 Avenue Edmonton, AB T5L 3E5 (780) 451-4385
Vancouver, BC
STEELHEAD Burnaby, BC
Catering ARAMARK Michael Cassidy
10-800 Griffiths Way Vancouver, BC V6V 6G2 (604) 899-7550 www.aramark.com
CHEF ON THE RUN Martin Cownden 2020 Oak Bay Avenue Victoria, BC V8R 1E4 (250) 727-8632
CHERYL’S GOURMET PANTRY Cheryl Shultz 2009 Cadboro Bay Road Victoria, BC V8R 5G4 (250) 595-3212 www.cherylsgourmetpantry.com
MILLS BASICS Member Benefit Program Adam Mills 1111 Clark Drive Vancouver, BC V5L 3K5 (604) 254-7211 www.mills.ca
NEBS Ralph Lynn
330 Cranston Crescent Midland, ONT L4R 4V9 (800) 461-7572 www.nebs.ca
NOVELIS FOIL PRODUCTS Ian Griffiths 7307 Meadow Avenue Burnaby, BC V5J 4Z2 (604) 435-5264 www.foil.novelis.com
TIGER CLAW SUPPLIES Gordon Vorauer
26542 29 B Avenue Aldergrove, BC V4W 3B5 (604) 625-2529 www.tigerclawsupplies.ca
AVALON STATIONERY Vancouver, BC
COSTLESS EXPRESS Coquitlam, BC
MADILL THE OFFICE COMPANY Ladysmith, BC
CITRUS CAFE Adrienne Woolfries
2543 Renfrew Street Vancouver, BC V5M 3K3 (604) 682-2068 www.citruscafeandcatering.com
CORPORATE CLASSICS CATERERS Habiba Teja
4238 St. Pauls Avenue North Vancouver , BC V7N 1T5 (604) 272-2121
EMELLE’S CATERING LTD. Mary Lee Newnham 177 West 7th Avenue Vancouver, BC V5Y 1L8 (604) 875-6551 www.emelles.com
OUT TO LUNCH CUISINE INC. Maurice Bernard
1175 Union Street Vancouver, BC V6A 2C7 (604) 681-7177 www.otlcatering.com
SAVOURY CITY FOODS LTD Donna Wadsworth 3925 Fraser Street Vancouver, BC (604) 875-8484 www.savourycity.com
TRUFFLES CATERING GROUP INC Alistair Eason 1461 Benvenuto Avenue Victoria, BC, V8M 1J5 (250) 544-0200 www.trufflescatering.net
TRUMPS FINE FOOD MERCHANTS CATERERS Heather Angel 646 Powell Street Vancouver, BC V6A 1H4 (604) 732-8473 www.trumpsfood.com
WHISTLER COOKS! FINE FOODS INC Grant Cousar 4 - 1345 Alpha Lake Road Whistler, BC V0N 1B1 (604) 938-8835 www.whistlercooks.com
THE BUTLER DID IT CATERING CO. Vancouver, BC
CULINARY CAPERS Vancouver, BC
JUST RIGHT CATERING Vancouver, BC
THE LAZY GOURMET Vancouver, BC
POTLUCK CAFÉ & CATERING Vancouver, BC
Cheese FLAMINGO FOODS LTD SCARDILLO Kathy Scardillo 7865 Venture Street Burnaby, BC V5A 1V1 (604) 420-9892
FROMAGERIE L’ANCETRE Anna Au 1615 Boul. Port Royal Becancour, QUE (780) 456-1688 www.fromagerieancetre.com
AVALON DAIRY Burnaby, BC
CRYSTAL SPRINGS CHEESE Coalhurst, AB
MEADOWFRESH DAIRY CORPORATION Port Coquitlam, BC
THE VILLAGE CHEESE COMPANY
AGROPUR, DIVE NATREL / ISLAND FARMS Victoria, BC
Coffee & Tea BBC SALES & SERVICE LTD Ken Robyn
8235 Swenson Way Delta, BC V4G 1J5 (604) 589-7802 (800) 572-7802 www.bbcsales.com
BETTER BLEND COFFEE LTD. Stan Pol
314 - 19292 - 60th Avenue Surrey, BC V3S 8E5 (604) 532-6400
CANTERBURY FOOD SERVICE (RICHMOND) Ron Gruenwald
22071 Fraserwood Way Richmond, BC V6W 1J5 (604) 270-4550 www.canterburycoffee.com
CANTERBURY FOOD SERVICE (VICTORIA) Doug Carroll
4214 Commerce Circle Victoria, BC V8Z 6N6 (250) 727-9902 www.canterburycoffee.com
CASA DEL CAFFE Vincent Gentile
1085 E Cordova St Vancouver, BC V6A 1M8 (604) 254-0354 www.casadelcaffe.com
CHERRY HILL COFFEE INC. Dave Bigelow 1 - 1404 Hunter Court Kelowna, BC V1X 6E6 (250) 861-4733 www.cherryhillcoffee.com
ESPRESSOTEC SALES & SERVICE Reg James 12120 Vulcan Way Richmond, BC (604) 244-7989 www.espressotec.com
JJ BEAN COFFEE ROASTERS John Neate 1904 Powell Street Vancouver, BC V5L 1J3 (604) 254-0161 www.jjbeancoffee.com
Armstrong, BC
BUYERS’ GUIDE 2012 | 9
NESTLE TOLL HOUSE CAFE Ed Goh 7043 196 B Street Langley, BC V3R 7C1 (778) 300-3941
OUGHTRED COFFEE & TEA John Oughtred 723B Vanalman Ave Victoria, BC V8Z 3B6 (250) 384 7444 www.oughtred.com
SAECO BC LTD.
1743 Boundary Rd. Vancouver, BC (604) 299-7555 www.saeco.ca
SATINWOOD COFFEE COMPANY Teresa Reid
1228 35 WEST OF THE 4TH Lacombe, AB T4L 2N2 (403) 342-0185
SILK ROAD WHOLESALE 1624 Government Street Victoria, BC V8W 1Z3 (250) 388-6815 www.silkroadtea.com
VAN HOUTTE COFFEE SERVICES INC. Rob Gibson 105-2250 Acland Road Kelowna, BC V1X 6N6 (250) 765-5956 www.vanhoutte.com
ETHICAL BEAN COFFEE Vancouver, BC
KICKING HORSE COFFEE Invermere, BC
MAX VOETS COFFEE ROASTING LTD. Vernon, BC
METROPOLITAN TEA Toronto, ON
NAMASTEH TEA CO Whistler, BC
SALT SPRING COFFEE Richmond, BC
SALT SPRING TEA COMPANY LTD. Gabriola Island, BC
T
Vancouver, BC
TEAFUSION Burnaby, BC
TEGA TEA Langley, BC
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URNEX
Elmsford, NY
Construction & Building Material KERRISDALE LUMBER CO. LTD. MARK PERRY 6191 West Boulevard Vancouver, BC V6M 3X3 (604) 261-4274 www.kerrisdalelumber.com
CENTRAL CONSTRUCTION MATERIALS Parksville, BC
DUNBAR LUMBER SUPPLY Vancouver, BC
GRIFF BUILDING SUPPLIES New Westminster, BC
KASLO BUILDING SUPPLIES Kaslo, BC
Consulting ADVANCE HOSPITALITY CONSULTING SERVICES Bryce Herman
25 - 411 Aberdeen Drive Kamloops, BC V1S 1X2 (250) 372-1690
BOTTOM LINE CONSULTING Jimmy Muhlebach
Box 24002 Kelowna, BC V1Y 9H2 (250) 769-0220 www.bottomlineconsulting.ca
CONCORD NATIONAL INC. Randy Mullock 400 - 1124 Lonsdale Ave North Vancouver, BC V7M 2H1 (604) 986-7341 www.concordnational.com
COOKS FOR HIRE MANAGEMENT INC. Heather Loke
3274 East 8th Avenue Vancouver, BC V5M 1X8 (604) 805-3148 www.cooksforhire.com
CYTARA BUSINESS SOLUTIONS INC. Naved Noorani
985 Heritage Boulevard North Vancouver, BC V7J 3G6 (604) 988-8803 www.cytarahospitality.com
FOODSERVICE PROFESSIONAL Dorothy Yip
407 - 950 Cambie Street Vancouver, BC V6B 5X5 (778) 868-0936
HOSPITALITY TRAINING PLUS Evelyn Braunschmidt 4704 Kasani Place Victoria, BC V9C 4C7
LA CASA VERDE HOSPITALITY SERVICES Bill Green
Oakridge P.O. Box 27575 Vancouver, BC (604) 987-5969 www.chefbill.ca
THE LEASE COACH Dale Willerton
1500 - 701 West Georgia Street Vancouver, BC V7Y 1C6 604-688-0461 www.theleasecoach.com
TIARA FOOD & BEVERAGE CONCEPTS Raffaele Aiello 7888 200th Street Langley, BC V2Y 3J8 (604) 313-9965 www.tiara.bc.ca
ZOTECK FOODSERVICE ADVICE Glen Zoteck
205 - 1271 Howe Street Vancouver, BC (604) 315-2651 www.Zoteck.com
THE FIFTEEN GROUP Vancouver, BC
HATCH INTERIOR DESIGN Kelowna, BC
JC SCOTT DESIGN ASSOCIATES Victoria, BC
MOESKI CONSULTING INC. Vancouver, BC
SSDG INTERIORS INC. Vancouver, BC
MORNEAU SHEPELL Member Benefit Program Terry Schorn 310- 2925 Virtual Way Vancouver, BC V5M 4X5 (778) 327-5358 www.morneaushepell.com
POINTBREAK CONSULTING GROUP Gord Donas 214 - 3823 Henning Drive Burnaby, BC V5C 6P3 604-639-8465 www.pointbreakcg.com
Convenience ASHTON CREEK GENERAL STORE Jeff Williams 895 Mabel Lake Road Enderby, BC V0E 1V5 250-838-2122
BLUE RIVER GENERAL STORE INC. Glen MacDonald Box 22 - 1 Pine Street Blue River, BC V0E 1J0 250-673-0011
LIGHTFOOT GAS Bonita McDonald
Box 1656 Highway 99 South Lillooet, BC (250) 256-0010
RISING TIDE CONSULTANTS Bert Hick
Cutlery ARC INTERNATIONAL
1270 - 1130 West Pender Street Vancouver, BC V6E 4A4 (604) 669-2928 www.risingtideconsultants.ca
Markham, ON
THEME MANAGEMENT GROUP Alan Paemko
Vancouver, BC
103- 535 Yates Street Victoria, BC V8W 1K7 (250) 589-8899 www.thememanagement.com
DUDSON GROUP Roberts Creek, BC
BSI BIODEGRADABLE SOLUTIONS GREENWAVE Abbotsford, BC
MERCER CUTLERY
TRANSCOLD DISTRIBUTION
SIERRA CANADA FOODSERVICE AND BARWARE INC
Design & Decor
Calgary, AB
Burnaby, BC
TABLEWARE SOLUTIONS Mississauga, ON
Dairy & Eggs EXPORT PACKERS COMPANY LTD Peter Muir 207 - 7455 132nd Street Surrey, BC (604) 591-1603 www.exportpackers.com
GOLDEN VALLEY FOODS LTD Craig Ansell 31632 Marshall Road Abbotsford, BC V2S 7G3 (604) 855-7431 www.goldenvalley.com
Delta, BC
ELL GREEN DESIGN ASSOCIATES INC Lynette Lawrence 6431 Goldsmith Drive Richmond, BC, V7E 4G6 (604) 277-3273 www.ellgreendesign.com
691 Salmon River Rd Salmon Arm, BC, V1E 3E9 (250) 832-0209 www.goatcheese.ca
HAPPY DAYS GOAT DAIRY Chilliwack, BC www.goatcheese.ca
SAPUTO DAIRY PRODUCTS CAN G.P. 7307 76th Street Delta, BC (604) 946-5611
VANDERPOLS EGGS LTD. Joan Tidy 3911 Mt. Lehman Road Abbotsford, BC V4X 2N1 (604) 856-4127 www.vanderpolseggs.com
WILLOWFIELD ENTERPRISES LTD. Don Read
117 - 15272 Croydon Drive Surrey, BC (604) 531-1228
WOW! FACTOR DESSERTS Rob Naayer
MARIO’S GELATI LTD Mario Loscerbo
WILLOWFIELD ENTERPRISES LTD. Don Read
2037 West 4th Avenue Vancouver, BC V6J 1N3 (604) 739-0475 www.chocolatearts.com
88 East 1st Avenue Vancouver, BC V5T 1A1 (604) 879-9411 www.mariosgelati.com
MARK-CREST FOODS John Clerides MENU BY DESIGN Angela Bell
2344 Yukon Street Vancouver BC V5Y 3T6 (604) 872-8132 www.menubydesign.com
OOOM DESIGN STUDIO Allison Spatari
4 - 1235 West 70th Ave Vancouver, BC V6P 2Y4 (604) 842-2389 www.ooomdesignstudios.com
HAPPY DAYS GOAT DAIRY Donat Keller
GLORIOUS CHOCOLATE ARTS Patricia Hook
19670 92A Avenue Langley, BC (604) 882-2066 www.markcrestfoods.com
WOW! FACTOR DESSERTS Rob Naayer
101 - 20530 Langley By-pass Langley, BC V3A 6K8 (604) 533-1481 www.wowfactordesserts.com
2- 110 Claireport Crescent Bear Lake, BC M9W 6P4 (800) 604-2253 www.wowfactordesserts.com
117 - 15272 Croydon Drive Surrey, BC (604) 531-1228
BENDICKS ICE CREAM FACTORY Vancouver, BC
BETA5 CHOCOLATES Vancouver, BC
DANIEL CHOCOLATES Vancouver, BC
ELITE BAKERY Burnaby, BC
LA CASA GELATO Vancouver, BC
PACIFIC RESTAURANT SUPPLY & DESIGN HOUSE Ben Schach
901 East Hastings Street Vancouver, BC V6A 1R9 (604) 216-2566 www.pacificrestaurantsupply.com
RUSSELL FOOD EQUIPMENT LIMITED Marc Rivet 2122 Douglas Street Victoria, BC V8T 4L3 (250) 386-3161 www.russellfood.ca
Desserts CAKES ETC Deb Carter
2821 Quesnel Street Victoria, BC (250) 360-2390
GIZELLA PASTRY LTD. Jim Phillipson 3436 Lougheed Hwy Vancouver, BC V5M 2A4 (604) 253-5220 www.gizellapastry.com
BLACKWELL DAIRY FARM Kamloops, BC
GOAT’S PRIDE Abbotsford, BC
BUYERS’ GUIDE 2012 | 11
LIMELIGHT FOODS Surrey, BC
PORTOFINO BAKERY Victoria, BC
THE ORIGINAL CAKERIE LTD Delta, BC
SUGARPLUM DESSERTS LTD Langley, BC
TRUMPS FOODS Vancouver, BC
Education & Training COLLEGE OF THE ROCKIES PO Box 8500 Cranbrook, BC V1C 5L7 (250) 489-2751 www.cotr.bc.ca
FIREHOUSE KITCHEN Kelly Paley 1630 Water Street Kelowna, BC V1Y 1J9 (250) 870-4106 www.firemuseum.ca
GT HIRING SOLUTIONS Kim Osborne 330 - 220 Cambie Street Vancouver, BC V6B 2M9 (604) 687-2460 www.gthiringsolutions.ca
THE HUNGRY OVEN LTD Debby Tonn
1059 Churchill Crescent North Vancouver, BC V7P 1P9 (604) 924-2433 www.thehungryoven.com
INTERNATIONAL CULINARY SCHOOL Carol Robson
300 - 609 Granville Street Vancouver, BC V7Y 1G5 (778) 373-8959 www.artinstitute.edu/vancouver
12
| BC RESTAURANT NEWS
PACIFIC INSTITUTE OF CULINARY ARTS Sue Singer
GT HIRING SOLUTIONS Kim Osborne
ZOTECK FOODSERVICE ADVICE Glen Zotek
DIETZEL INTERNATIONAL
1505 West 2nd Avenue Vancouver, BC V6H 3Y4 (604) 734-4488 www.picachef.com
205 - 1271 Howe Street Vancouver, BC (604) 315-2651 www.Zoteck.com
FINE ART BARTENDING Kelowna, BC
METROPOLITAN BARTENDING Vancouver, BC
VANCOUVER COMMUNITY COLLEGE
330 - 220 Cambie Street Vancouver, BC V6B 2M9 (604) 687-2460 www.gthiringsolutions.ca Vancouver, BC
PROVINCIAL NOMINEE PROGRAM Vancouver. BC
Energy & Conservation BC HYDRO Contact Name
6911 Southpoint Drive Burnaby, BC V3N 4X8 (800) 224-9376 www.bchydro.com
Vancouver, BC
Employment Services CANADIAN HOSPITALITY RECRUITING AGENCY Contact Name PO Box 66094 Heritage Postal Outlet Edmonton, AB T6J 6T4 (780) 469-2034
ECOLAB CO. Reg Carriere
203 - 15310-103A Ave Surrey, BC V3R 7A2 (604) 495-8755 www.ecolab.com
CONCORD NATIONAL INC. Contact Name 400 - 1124 Lonsdale Ave North Vancouver, BC V7M 2H1 (604) 986-7341 www.concordnational.com
GO2 TOURISM HR SOCIETY Arlene Keis 450 - 505 Burrard Street Vancouver, BC V7X 1M3 (604) 633-9787 www.go2hr.ca
FORTISBC
16705 Fraser Highway Surrey, BC V4N 0E8 (604) 592-7796 www.fortisbc.com
GREENSTEP Angela Reid-Nagy
200-346 Lawrence Avenue Kelowna, BC V1Y 6L4 (250) 862-8941 www.green-step.ca
GREEN TABLE NETWORK Andre LaRiviere 578 - 999 Canada Place Vancouver, BC V6C 3E1 (604) 215-0303 www.greentable.net
HEATCRAFT WORLDWIDE REFRIGERATION Mike McCabe 310 - 431 Pacific Street Vancouver, BC V6Z 2P6 (604) 568-5097 www.heatcraftrpd.com
KEY FOOD EQUIPMENT SERVICES Ken Beasley
105 - 2740 Bridge Street Victoria, BC V8T 5C5 (250) 920-4888 www.keyfood.ca
KEY FOOD EQUIPMENT SERVICES Gordon Warrington
180 - 3700 North Fraser Way Burnaby, BC V5J 5H4 (604) 433-4484 www.keyfood.ca
EA ENERGY ALTERNATIVES LTD. Victoria, BC
ECOBRITE LED Vancouver, BC
PULSE ENERGY Vancouver, BC
Events and Venues BC PLACE STADIUM
777 Pacific Boulevard South Vancouver, BC V6B 4Y8 (604) 661-3427 www.bcplacestadium.com
CHANCES GAMING ENTERTAINMENT Kristine Jones
1585 Springfield Road Kelowna, BC V1Y 5V5 (250) 860-9577 www.chanceskelowna.ca
CYTARA BUSINESS SOLUTIONS INC. Naved Noorani
985 Heritage Boulevard North Vancouver, BC V7J 3G6 (604) 988-8803 www.cytarahospitality.com
GCEC HANEY BINGO PLEX Lynda Bernstein 11887-224th Street Maple Ridge, BC V2X 6B1 604-467-1723 www.haneybingoplex.com
SUMMERHILL ESTATE WINERY Emily Vanderschee 4780 Chute Road Kelowna, BC V1W 4M3 (250) 764-8000 www.summerhill.bc.ca
TRADEX FRASER VALLEY TRADE & EXHIBITION CENTRE Linda Schnider 1190 Cornell Street Abbotsford, BC V2T 6H5 (604) 851-4162 www.fvtradex.com
VANCOUVER CONVENTION AND EXHIBITION CENTRE Andrew Pollard 200 - 999 Canada Place Vancouver, BC V6C 3B5 (604) 647-7242 www.vanconex.com
Finance AMEX CANADA INC. John LeMare
1350 - 1090 W. Georgia St Vancouver, BC V6E 3V7 (604) 691-7704 www.americanexpress.ca
CHASE PAYMENTECH Member Benefit Program Cheryl Rafter 200 - 2075 Kennedy Road Toronto, ONT M1T 3V3 (877) 801-1817 www.chasepaymentech.ca
PAYFIRMA
Peter Glavnis 2002 - 1188 West Georgia Vancouver, BC V6E 4A2 (604) 200-0136 www.payfirma.com
RBC ROYAL BANK
36th Floor 1055 West Georgia Street Vancouver, BC V6E 3S5 (604) 665-4080
WESTERN FINANCIAL GROUP Bill Brendan 20 - 2220 Bowen Road Nanaimo, BC V9S 1H9 (250) 758-3343
BARNSTON ISLAND HERB CORPORATION Peter Hoffman
KRAFT CANADA INC. Christine Hinds
BC BLUEBERRY COUNCIL Debbie Estell
MAPLE LEAF FOOD SERVICE Kevin Gallant
Barnston Island, Surrey (604) 581-8017 www.biherbs.ca
32160 South Fraser Way Abbotsford, BC V2T 1W5 (604) 864-2117 www.bcblueberry.com
CAN-AM PRODUCE & TRADING LTD. Jim Su 886 Malkin Avenue Vancouver, BC (604) 253-8834
DUSO ENTERPRISES LTD. George Duso 200 - 1625 Kebet Way Port Coquitlam, BC V3C 5W9 (604) 464-8101 www.dusos.com
EXPORT PACKERS COMPANY LTD Peter Muir
COMPANY CAPITAL
207 - 7455 132nd Street Surrey, BC (604) 591-1603 www.exportpackers.com
MERCHANT SERVICES
FAR-MET IMPORTERS LTD. Jodi MacKinnon
Victoria, BC
Vancouver, BC
TD MERCHANT SERVICES Toronto, ON
Fire & Safety ACME FIRE AND SAFETY CO. LTD. Richard Impett 7015 Curragh Avenue Burnaby, BC (604) 437-8555 www.acmefire.com
Food Producers B & C FOOD DISTRIBUTORS Glen Miskulin
6711 Butler Crescent Vancouver, BC V8M 1Z7 (250) 544-2333 www.bcfood.com
BUNGE CANADA Kelly Martin
6751 Elmbridge Way Richmond, Bc V7C 4n1 (604) 270-2379 www.bungecanada.com
450 - 2700 Production Way Burnaby, BC V5A 4X1 (604) 444 8714 www.kraft.ca
68 Brigantine Drive Coquitlam, BC V3K 6Z6 (604) 517-0071 www.mapleleaf.ca
LILYDALE FOODS TOKO FOODS LTD.
223 West 7th Avenue Vancouver, BC V5Y 1L9 (604) 879-0701 www.tokofoods.com
WHYTE’S FOOD CORPORATION INC. John Prentice 108 Donaghy Avenue North Vancouver, BC V7P 2L5 (604) 984-4574 www.whytes.ca
WILLOWFIELD ENTERPRISES LTD. Don Read
117 - 15272 Croydon Drive Surrey, BC (604) 531-1228
34 West 7th Avenue Vancouver, BC V5Y 1L6 (604) 876-2241 www.far-met.com
BREMNER FOODS LTD.
ILLICHMANN’S MEATS SAUSAGES & GOURMET FOODS LTD Thomas Illichmann
Abbotsford, BC
1937 Gordon Drive Kelowna, BC V1Y 3H8 (250) 860-6604 www.illichmanns.com
ISLAND FOODS LTD. Barry Peters
1979 Nimpkish Cres. Port McNeill, BC V0N 2R0 (250) 956-3328
JOHNSTON PACKERS Bonnie Windsor 5828 Promontory Road Chilliwack, BC V2R 4M4 (604) 858 4121 www.johnstons.ca
KAN’S GOURMET FOODS INC. Khanu Lalani 5033 Still Creek Avenue Vancouver, BC V5C 5V1 (604) 733-2923
Delta, BC
BROOKSIDE FOODS LTD. CANADA BREAD COMPANY Langley, BC
COTT BEVERAGES CANADA Surrey, BC
COUNTRY PRIME MEATS LTD Lac La Hache, BC
EMPORER SPECIALITY FOODS LTD. Richmond, BC
FINE CHOICE FOODS LTD Richmond, BC
FRASER VALLEY DUCK & GOOSE LTD. Chilliwack, BC
GOLDEN BOY FOODS INC Burnaby, BC
JS MCMILLAN FISHERIES LTD. North Vancouver, BC Abbotsford, BC
BUYERS’ GUIDE 2012 | 13
NATURE’S PATH FOODS INC. Richmond, BC
QUE PASA MEXICAN FOODS LTD. Richmond, BC
SOYAWORLD INC. Burnaby, BC
SUN RICH FRESH FOODS INC. Richmond, BC
Food Service Suppliers ARAMARK Michael Cassidy
10-800 Griffiths Way Vancouver, BC V6V 6G2 (604) 899-7550 www.aramark.com
COMPASS GROUP CANADA Lorna Willis 100 - 3700 North Fraser Way Burnaby, BC V5J 5H4 (604) 320-5914 www.compass-canada.com
HANNAM SUPERMARKET Cathy Ko 106 - 4501 North Road Burnaby, BC V3N 4R7 (604) 520-6676
HANNAM SUPERMARKET Min Woo Kim 1 - 15357 104 Avenue Surrey , BC V3R1N5 604-520-6676
TINDAHAN GROCERY Stella Belda 120-5960 Minoru Blvd. Richmond , BC (604) 304-0469
TRUST FOODS Terry Lockhart
15 - 4270 Ponderosa Cr Victoria, BC V8Z 7H3 (250) 220 0436
Fresh & Frozen Produce ALL SEASONS MUSHROOMS INC. Frank Moscone
3392 224th street Langley, BC (604) 534-0278 www.allseasonsmushrooms.com
BC BLUEBERRY COUNCIL Debbie Estell 32160 South Fraser Way Abbotsford, BC V2T 1W5 (604) 864-2117 www.bcblueberry.com
CONSUMERS PRODUCE LTD Juan Jose Siu 3388 Kingsway Vancouver, BC (604) 432-9912
PONDEROSA MUSHROOMS & SPECIALTY FOODS Joe Salvo 1592 Kebet Way Port Coquitlam, BC V3C 5M5 (604) 945-9700 www.ponderosa-mushrooms.com
ASIA PACIFIC FARM Aldergrove, BC
CANADIAN FARMS PRODUCE INC.
Furniture A.B. SEATING MFRS. LTD. Leroy Walter
402 - 204 Cayer Street Coquitlam, BC V3K 5B1 (604) 521-4545 www.abseating.com
ABLE AUCTIONS LTD Jeremy Dodd 1055 Vernon Drive Vancouver, BC V6A 3P4 (604) 594-2253 www.ableauctions.ca
KERRISDALE LUMBER CO. LTD. Mark Perry 6191 West Boulevard Vancouver, BC V6M 3X3 (604) 261-4274 www.kerrisdalelumber.com
BETTER BUY CHAIRS Vancouver, BC
Surrey, BC
EMMA LEA FARMS
CHAIRS 101
HEPPELL’S POTATO CORP.
ELEGANT RESTAURANT FURNITURE
Vancouver, BC
Ladne, BC
Surrey, BC
Coquitlam, BC
ROD SWENSON FARMS INC. Delta, BC
Delivering quality products, heartfelt service and uncompromising value has been a Gordon Food Service® tradition for over a century. ®
As the largest family owned and operated foodservice distributor in North America, we are passionate about one thing: helping you succeed. Contact us to learn more about the products and services we offer to help you grow your business!
ph: 604-540-5400 tf: 1- 800-663 -1695 www.gfscanada.com
14
BCRFA half pg ad.indd 1 | BC RESTAURANT NEWS
3/24/10 11:40:00 AM
STABLE BASES Surrey, BC
SW FURNITURE Vancouver, BC
Gelato Equipment MARIO’S GELATI LTD Mario Loscerbo 88 East 1st Avenue Vancouver, BC V5T 1A1 (604) 879-9411 www.mariosgelati.com
VANCOUVER ISLAND HEALTH (877) 370-8699 www.viha.ca
Heat, Vent & AC AIR SYSTEM SUPPLIES Kent mattiesen
3610 East 1st Avenue Vancouver, BC, V5M 1C3 (604) 294-8281 www.airsystemsupplies.com
FOSTER AIR CONDITIONING LTD. Victoria, BC
GALAXY PLUMBING DRAINAGE & HEATING LTD. Burnaby, BC
GREAT WEST REFRIGERATION LTD. Kelowna, BC
Importers
ECM
Burnaby, BC
COOL- IT HIWAY SERVICES MOBILE REFRIGERATION Abbotsford, BC
Health & Nutrition FINLANDIA PHARMACY & HEALTH CENTRE Vancouver, BC
ORGANIC LIVES
DARYL-EVANS MECHANICAL SERVICES LTD. Frank Ammirati 1 - 211 Schoolhouse Street Coquitlam, BC V3K 4X9 (604) 525-3592 www.daryl-evans.com
Victoria, BC
Health Inspection INTERIOR HEALTH AUTHORITY Kevin Touchet
519 Columbia Street Kamloops, BC V2C 2T8 (250) 851-7309 www.interiorhealth.ca
FRASER HEALTH (877) 935-5669 www.fraserhealth.ca
NORTHERN HEALTH
107 - 3778 North Fraser Way Burnaby, BC V5S 5G7 (604) 437-4012 www.envirotechmechanical.com
ORGANIC RESOURCE MANAGEMENT INC. Gary Cooper 3 - 1010 Derwent Way Delta, BC V3M 5R1 (604) 519-6764 www.ormi.com
SCOTT TECHNICAL SERVICE LTD. Tom Bedford
1 - 5765 Turner Road St. 300 Nanaimo, BC V9T 6M4 (250) 740-7633
BRITECH HVAC Kelowna, BC
(250) 565-2649 www.northernhealth.ca
E.H. PRICE
VANCOUVER COASTAL HEALTH AUTHORITY
EXECUTIVE AIR CONDITIONING & REFRIGERATION LTD.
(866) 884-0888 www.vch.ca
Richmond, BC
DOVRE IMPORT & EXPORT LTD.
Vancouver, BC
BOSA & CO. LTD. Bruno Benedet jr.
1465 Kootenay street Vancouver, BC (604) 253-5578 www.bosafoods.com
Burnaby, BC
North Vancouver, BC
MIXTECA IMPORTERS LTD. Vancouver, BC
NATIONAL IMPORTERS INC. Richmond, BC
SAN REMO FOODS
ENVIRO-TECH MECHANICAL SERVICES LTD Ronn Mostat
NATURALLY SPLENDID ENTERPRISES LTD. THE VITAMIN SHOP
ANCHOR FOODS INTERNATIONAL LTD.
FAR-MET IMPORTERS LTD.
Vancouver, BC
Port Coquitlam, BC
1467 Sutherland Ave Kelowna, BC (250) 860-3631 www.valorosofoods.com
Richmond, BC
RAVENSBERGEN BAKERY SUPPLIES LTD. Marina Ravensburgen
114 - 1655 Broadway Street Port Coquitlam, BC V3C 2M7 (604) 942-4656 www.ravensbergen.com
VALOROSO FOODS (1996) LTD Contact Name
Vancouver, BC
TOSI & COMPANY CONTINENTAL IMPORTERS LTD. Amy Valagao
Vancouver, BC
Insurance
1856 Pandora Street Vancouver, BC V5L 1M5 (604) 253-3115 www.continentalimporters.ca
DAVID HERMAN & SON LIMITED David Herman 1526 West 6th Avenue Vancouver, BC V6J 1R2 (604) 737-0018 www.dhs-wine.com
EXPORT PACKERS COMPANY LTD Peter Muir
207 - 7455 132nd Street Surrey, BC (604) 591-1603 www.exportpackers.com
HORIZONTE IMPORTS Dennis Hernandez 105 - 12885 76th Avenue Surrey, BC V3W 1E6 (604) 597-5089 www.horizontegroup.com
FAR-MET IMPORTERS LTD. Yves Farges
A C & D INSURANCE SERVICES LTD BCRFA Member Program Joe Stonehouse 1196 Marine Drive North Vancouver, BC (604) 985-0581 www.acdinsurance.com
A C & D (SQUAMISH) INSURANCE SERVICES LTD (800) 229-3590 www.acdinsurance.com
A C & D (QUESNEL) INSURANCE SERVICES LTD (800) 229-3590 www.acdinsurance.com
HUB INTERNATIONAL 388 Wallace Street Hope, BC V0X 1L0 (604) 869-9711 www.hubinternational.com
34 West 7th Avenue Vancouver, BC V5Y 1L6 (604) 876-2241 www.far-met.com
BUYERS’ GUIDE 2012 | 15
HUB INTERNATIONAL 105-1835 Dilworth Drive Kelowna , BC V1Y 9T1 (250) 762-7144 www.hubinternational.com
JOHNSTON MEIER INSURANCE AGENCIES LIMITED Tom Meier 22367 Dewdney Trunk Road Maple Ridge, BC V2X 7G1 (604) 467-4184 www.jmins.com
MARDON INSURANCE BROKERS (VANGUARD) LTD. Lorna Greenslade 715 West 16th Avenue Vancouver, BC V5Z 1S8 (604) 733-9844 www.mardoninsurance.ca
MORNEAU SHEPELL Member Benefits Program Terry Schorn 310 - 2925 Virtual Way Vancouver, BC V5M 4X5 (778) 327-5358 www.morneaushepell.com
BRIDGES INTERNATIONAL INSURANCE SERVICES Vancouver, BC
HABITAT INSURANCE Vancouver , BC
NW INSURANCE BROKERS LTD. Vancouver, BC
WESTLAND INSURANCE Vancouver, BC
ZULAK FINANCIAL GROUP LTD Nanaimo, BC
16
| BC RESTAURANT NEWS
Janitorial & Chemical Supplies ACME SUPPLIES LIMITED Richard Impett
2311 Government Street Victoria, BC V8T 4P4 (250) 383-8822 www.acmesupplies.ca
ALOUETTE CHEMICALS Carol Wu
2130 - 1851 Savage Road Richmond, BC V6V 1R1 (604) 233-7722 www.alouettechemicals.com
COMMERCIAL VENT CLEANING Drew Lawton 20144 84th Ave Langley, BC (604) 251-1717
ECOLAB CO. Reg Carriere
203 - 15310 103A Ave Surrey, BC V3R 7A2 (604) 495-8755 www.ecolab.com
ENVIROORANGE Dan Roy
404 - 999 Canada Place Vancouver, BC V6C 3E2 (877) 711-9711 www.enviroorange.com
PROTONICS CHEMICAL CORPORATION
Lorena Fraser 270 - 19358 96th Ave. Surrey, BC V4N 4C1 (604) 513-8888 www.protonicschem.com
OLD VICTORIA SOAP COMPANY LTD Jeff Sheeran 6580 Tamany Drive Victoria, BC V8Z 6Y9 (250) 652-6216
SANI-SERVICE OF BC Elliott Laskin
12 - 3751 North Fraser Way Burnaby, BC V5J 5G4 (604) 327-7264 ext 3656 www.sani-service.com
AVENUE SUPPLY CO. LTD. Richmond Hill, ON
BARR PLASTICS Abbotsford, BC
BRUGMAN COMMERICAL KITCHEN LTD John Brugman
6 - 20172 113B Avenue Maple Ridge, BC V2X 0Y9 (604) 460-6000 www.cbrugman.com
DENNETT ENTERPRISES LTD Dan Dennett
1 - 6750 Cariboo Road Burnaby, BC V3N 4A4 (604) 415-6400 www.dennettenterprises.com
DRAGONAIRE OVENS Terry Riopel
COMMERCIAL KITCHEN SYSTEMS LTD
1 - 32912 Mission Way Mission, BC (604) 826-6550
GEMINI PACKAGING LTD
DSL LTD. Adrian Eaton
North Vancouver, BC Richmond, BC
PLANET CLEAN Delta, BC
SK SANITARY SPECIALTIES MFG. LTD. Vancouver, BC
TRANSTAR SANITATION SUPPLY LTD. Burnaby, BC
Kitchen Equipment BARGREEN ELLINGSON CANADA Robert Thoren
001 - 4240 Manor Street Burnaby, BC (778) 452-2430 www.bargreen.com
BELCARRA EQUIPMENT AGENCIES LTD. Peter Mah
Unit #11, 8 - 555 Clarke Road Coquitlam, BC V3L 3X4 (604) 939-6382
BERT JOHNSON ENTERPRISES LTD. John Trudeau
1915 Highfield Crescent S.E. Calgary, AB T2G 5M1 (800) 268-0171 www.bje.cc
BROWNE & CO.
(778) 386-5808 www.brownefoodservice.com
307 - 2071 Kingsway Ave. Port Coquitlam, BC (604) 552-7774 www.dslinc.com
DUNLEVY FOOD EQUIPMENT LTD. Harry Jung
60 West 7th Avenue Vancouver, BC V5Y 1L6 (604) 873-2236 www.dunlevyfoodequipment.com
HENDRIX RESTAURANT EQUIPMENT AND SUPPLIES Brenda Telnes 301 - 31414 Peardonville Road Abbotsford, BC V2T 6L1 (604) 852-9030 www.hendrixequip.com
KEN W. THOMSON & ASSOCIATES John Thomson
2 - 20071 113B Avenue Maple Ridge, BC V2X 7E9 (604) 465-2770
KEY FOOD EQUIPMENT SERVICES LTD Gord Warrington
PENNA & CO. Peter Penna
130 - 777 Royal Oak Drive Victoria, BC (250) 727-2110
QUEST METAL WORKS LIMITED Dave Townsend 1233 Venables Street Vancouver, BC V6A 3X7 (604) 253-7771 www.questmetal.com
RAIMAC FOOD STORE EQUIPMENT Tanya Mueller
Duncan, BC
WCL RESTAURANT EQUIPMENT & SUPPLIES Victoria, BC
Legal BOUGHTON LAW CORPORATION Anthony Wilson
700 - 595 Burrard Street Vancouver, BC V7X 1S8 (604) 687- 6789 www.boughton.ca
54 E. 69 Avenue Vancouver, BC V5X 4R2 (604) 324-1466 www.raimac.com
CAMPBELL RIVER LAWYERS
RUSSELL FOOD EQUIPMENT LIMITED Marc Rivet
Vancouver, BC
1255 Venables Street Vancouver, BC V6A 3X6 (604) 253-6611 www.russellfood.ca
SEAFAIR ENTERPRISES LTD. Garth Graham
230 - 6165 Highway 17 Delta, BC (604) 946-9700 www.foodequipment.ca
WEST COAST LIQUIDATORS Mark Brady
101 - 931 Dunford Avenue Victoria, BC V9B 2S4 (250) 391-1677 www.wclre.com
BUDGET FOOD EQUIPMENT Langley, BC
Campbell River, BC
CLARK WILSON LLP ELLIS LAWYERS Vancouver, BC
IVES BURGER BARRISTERS & SOLICITORS Courtenay, BC
KOFFMAN KALEF LLP Vancouver, BC
LAWSON LUNDELL Vancouver, BC
MURPHY & COMPANY Vancouver, BC
Licensing RE:SOUND MUSIC LICENSING COMPANY Martin Gangnier 900 - 1235 Bay Street Toronto, ONT M5R 3K4 (877) 309-5770 www.resound.ca
CAMPBELL RIVER RESTAURANT SUPPLIES LTD Campbell River, BC
CANADIAN RESTAURANT SUPPLY LTD.
105 - 2740 Bridge Street Victoria, BC V8T 5C5 (250) 920-4888 www.keyfood.ca
Kelowna, BC
OKANAGAN STAINLESS & COMMERCIAL FOOD EQUIPMENT Geoff Clarke
Vancouver, BC
3545 Alcan Road Kelowna, BC V1X-7R3 (250) 765-6549 www.okanaganstainless.com
VAN ISLE FOOD EQUIPMENT
COASTAL FOOD EQUIPMENT Port Coquitlam, BC
GARLAND CANADA INC. PACIFIC RESTAURANT SUPPLY
RISING TIDE CONSULTANTS LICENSING SPECIALISTS Bert Hick 1270 - 1130 West Pender Street Vancouver, BC V6E 4A4 (604) 669-2928 www.risingtideconsultants.ca
Vancouver, BC
PARAGON FOOD EQUIPMENT Vancouver, BC
BUYERS’ GUIDE 2012 | 17
CHARTON HOBBS Art Kendall SOCAN Vic Gailiunas
400 - 1201 West Pender Street Vancouver, BC, V6E 2V2 (604) 669-5569 www.socan.ca
Lighting
1 888 BURNT OUT Chris Jordon
400 - 6165 Hwy. 17 Delta, BC V4K 5B8 (888) 287-6868 www.1888burntout.com
Linens K-BRO LINEN SYSTEMS INC. Kevin Stephenson 861 Van Isle Way Victoria, BC V9B 5R8 (250) 474-5699 www.k-brolinen.com
SILVCO TEXTILE MANAGEMENT Greg Johnson
205 - 1515 Broadway Street Port Coquitlam, BC (604) 464-2090 www.silvco.ca
TEX-PRO WESTERN LTD. Al Fleming 828 Powell Street Vancouver, BC V6A 1H8 (604) 254-9551 www.texpro.net
ALSCO
Vancouver, BC
CANADIAN LINEN AND UNIFORM SERVICE Burnaby, BC
NORTHERN LINEN SUPPLY LTD. Prince George, BC
Liquors & Spirits BELLA BELLA BAND STORE LIQUOR AGENCY Garney Reid PO Box 927 Bella Bella, BC V0T 1Z0 250-957-2300
18
| BC RESTAURANT NEWS
7432 Fraser Park Drive Burnaby, BC V5J 5B9 (604) 420-5009 www.chartonhobbs.com
CORBY DISTILLERIES LTD Cynthia Lefebvre 2168 - 13353 Commerce Pkwy Richmond, BC (604) 276-8121 www.corby.ca
LIQUOR PLUS Judith Barnaby
2915 Douglas Street Victoria, BC V8T 4MA (250) 385-6731 www.liquorplus.ca
DAVID HERMAN & SON LIMITED David Herman 1526 West 6th Avenue Vancouver, BC V6J 1R2 (604) 737-0018 www.dhs-wine.com
MONDIA ALLIANCE —WINE & SPIRITS Nadia Iadisernia 1625 5th Avenue New Westminster, BC V3M 1Z7 (604) 377-6912 www.mondiaalliance.com
PMA - CANADA Pamela Wright
140 - 265 25th Street West Vancouver, BC V7V 4H9 (604) 922 8934 www.pmacanada.com
Maintenance, Repair & Operations KEY FOOD EQUIPMENT SERVICES LTD Ken Beasley
105 - 2740 Bridge Street Victoria, BC V8T 5C5 (250) 920-4888 www.keyfood.ca
GALAXY PLUMBING Burnaby, BC
GOSLYN
Kelowna, BC
GREASE DUCKS West Vancouver, BC
Marketing & Public Relations ACOSTA CANADA Lou Jose
100 - 9440 202 Street Langley, BC V1M 4A6 (604) 881-1414 www.acosta.com
CONCORD NATIONAL INC. Randy Mullock 400 - 1124 Lonsdale Ave North Vancouver, BC V7M 2H1 (604) 986-7341 www.concordnational.com
CREATIVE MARKETING FOCUS Corrine Friesen
1908 Seven Street South Cranbrook, BC (250) 489-2844
URBAN DISTILLERIES Mike Urban 6 - 325 Bay Avenue Kelowna, BC V1Y 7S3 (778) 478-0939
AUTHENTIC WINE & SPIRIT MERCHANTS Burnaby, BC
LIQUOR EXPRESS
EAT MARKETING Ronald Lee
215-119 West Pender Vancouver, BC V6B 1S5 (604) 781-7093 www.eatmarketing.com
229 - 5525 W.Boulevard Vancouver, BC (604) 267-3663 www.foodvancouver.com
OKANAGAN WINE FESTIVALS SOCIETY Allen Tozer
1527 Ellis Street Kelowna, BC V1Y 2A7 (250) 861-6654 www.thewinefestivals.com
WEST COAST FOOD SERVICE MARKETING LTD Mark Fleming Box 373 Lions Bay, BC V0N 2E0 (604) 921-7063 www.terasengas.com
WSI Mauricio Rojas
804 Porteau Place North Vancouver, BC V7H 2S2 (604) 617-8085 www.onlinemarketingwsi.com
CURVE COMMUNICATIONS GROUP LTD. Vancouver, BC
MEDIATONIC PR Vancouver, BC
TARTAN GROUP Victoria, BC
TRI ELITE MARKETING Coquitlam, BC
Meats & Poultry BEEFWAY MEATS LTD Jim Buchholz 2519 Kingsway Ave Vancouver, BC V5R 5H3 (604) 438-1190
COLUMBUS MEAT MARKET E. Masi 1655 Renfrew Street Vancouver, BC (604) 253-2242
DONALD’S FINE FOODS Linson Leung
Victoria, BC
PIPERS LIQUOR EXPRESS Nanaimo, BC
GK MEDIA INC Kevin Freeman
FORTISBC COMMERCIAL & INDUSTRIAL MARKETING Member Benefits Program 16705 Fraser Highway Surrey, BC V4N 0E8 (604) 592-7642 www.fortisbc.com
11528 Eburne Way Richmond, BC (604) 875-6033 www.donaldsfinefoods.com
EDGEMONT GOURMET MEATS Andy Tse
3109 Edgemont Boulevard North Vancouver, BC (604) 831-3658
HILLS FOODS LTD. Mark Hills 1 - 130 Glacier Street Coquitlam, BC (604) 472-1500 www.hillsfoods.com
ILLICHMANN’S MEATS SAUSAGES & GOURMET FOODS LTD Thomas Illichmann 1937 Gordon Drive Kelowna, BC V1Y 3H8 (250) 860-6604 www.illichmanns.com
INTERCITY PACKERS LTD. Pamela Simpson 1575 Kootenay Street Vancouver, BC V5K 4Y3 (604) 291-7796 www.intercitypackers.ca
JOHNSTON PACKERS Bonnie Windsor 5828 Promontory Road Chilliwack, BC V2R 4M4 (604) 858-4121 www.johnstons.ca
MERIDIAN MEATS AND SEAFOOD LTD. Brody McDearmid
108 - 2020 Oxford Connector Port Coquitlam, BC V3B 1T3 (604) 468-6328 www.meridianmeats.ca
MERIDIAN MEATS AND SEAFOOD Josh Pemmer
190 - 20330 88th Avenue Langley, BC (604) 463-5053 www.medidianmeats.ca
PASTURE TO PLATE RAFTER 25 RANCH Barbara Schellenberg
Box 88 Alexis Creek, BC V0L 1A0 (604) 254-6782 www.pasture-to-plate.com
POLONIA SAUSAGE HOUSE LTD. Contact Name
WESTLYNN MEAT & SEAFOODS Luiz Santos
118 - 1199 Lynn Valley Rd North Vancouver, BC V7J 3H2 (604) 988-7644
WILLOWFIELD ENTERPRISES LTD. Don Read
117 - 15272 Croydon Drive Surrey, BC (604) 531-1228
CENTENNIAL FOODSERVICE Richmond, BC
CONNOISSEUR’S KITCHEN INC Surrey, BC
COMOX VALLEY MEAT DISTRIBUTORS Courtenay, BC
GELDERMAN FARMS Abbotsford, BC
H & B POULTRY & MEATS LTD Vancouver, BC
KAMFUNG MEATS AND POULTRY SUPPLIES Vancouver, BC
NEW ZEALAND LAMB COMPANY Richmond, BC
NIKUYA MEATS Richmond, BC
PENGUIN MEAT SUPPLY LTD White Rock, BC
RED RIBBON MEATS Richmond, BC
SOUTHSIDE FOODS Richmond, BC
TRIMPAC
2825 Bonnybrook SE Road Calgary, AB T2G 4N1 (403) 255-3060 www.wqmeats.com
5487 8A Avenue Delta, BC V4M 1V2 (604) 677-8697 www.menu-depot.com
RAMY HILL SALES Chelsea Ganeff
4 - 3531 Jacombs Road Richmond, BC V6V 1Z8 (604) 214-0033 www.ramyhill.com
ARC PRINT Burnaby, BC
MAXX MENU Stamford , CT
TRIMSEAL
Richmond, BC
Organic COMOX VALLEY ECONOMIC DEVELOPMENT John Watson 102 - 2435 Mansfield Drive Courtenay, BC (250) 334-2427 www.investcomoxvalley.com
FROMAGERIE L’ANCETRE Anna Au 1615 Boul. Port Royal Becancour, QUE (780) 456-1688 www.fromagerieancetre.com
HILLS FOODS LTD. Mark Hills 1 - 130 Glacier Street Coquitlam, BC (604) 472-1500 www.hillsfoods.com
BELAND ORGANIC FOODS Vancouver, BC
Packaging CANADA GREEN PACKAGING INC Sasha Z. 104 - 173 Forester Street North Vancouver, BC V7H 0A6 (778) 279-1137 www.canadagreenpack.com
ALLWORLD PACKAGING SUPPLIES LTD. Vancouver, BC
EARTHCYCLE PACKAGING LTD. Vancouver, BC
SEASIDE PAPER PRODUCTS Delta, BC
VICTORIA BOX & PAPER Saanichton, BC
Party Supplies PATTIE’S PARTY PALACE Pattie Walker
15-4890 Rutherford Rd. Nanaimo, BC V9T 4Z4 (250) 751-3379
GALA-VAN PARTY SHOP Victoria, BC
THE PARTY BAZAAR Vancouver, BC
Patios & Outdoors KERRISDALE LUMBER CO. LTD. Mark Perry 6191 West Boulevard Vancouver, BC V6M 3X3 (604) 261-4274 www.kerrisdalelumber.com
Vancouver, BC
DISCOVERY ORGANICS
CALCANA
TWO RIVERS SPECIALTY MEATS
HORIZON DISTRIBUTORS
DICK’S LUMBER
LEFT COAST NATURALS
SLEGG LUMBER
PSC NATURAL FOODS Victoria, BC
STANDARD BUILDING SUPPLIES LTD.
WESTPOINT DISTRIBUTORS LTD
TALIUS
North Vancouver, BC
Menu Covers & Design
2434 East Hastings Street Vancouver, BC V5K 1Z1 (604) 251-2239
WESTERN QUALITY MEATS Dennis Pariag
MENU DEPOT Jeanette Morrison
MENU BY DESIGN
Vancouver, BC Burnaby, BC Burnaby, BC
Vancouver, BC
Calgary, AB
Burnaby, BC Victoria, BC
North Vancouver, BC Salmon Arm, BC
Angela Bell 2344 Yukon Street Vancouver BC V5Y 3T6 (604) 872-8132 www.menubydesign.com
BUYERS’ GUIDE 2012 | 19
Pest Control ABELL PEST CONTROL INC. Bola Fagbamiye
207 - 669 Ridley Place Delta, BC V3M 6Y9 (604) 421-6619 www.abellpestcontrol.com
ECOLAB CO. Reg Carriere
203 - 15310 103A Ave Surrey, BC V3R 7A2 (604) 495-8755 www.ecolab.com
SANI-SERVICE OF BC Elliott Laskin
12 - 3751 North Fraser Way Burnaby, BC V5J 5G4 (604) 327-7264 ext 3656 www.sani-service.com
CARE PEST & WILDLIFE CONTROL LTD. Burnaby, BC
POULIN’S PEST CONTROL Vancouver, BC
MICROS Nick Ricci DARYL-EVANS MECHANICAL SERVICES LTD. Frank Ammirati 1 - 211 Schoolhouse Street Coquitlam, BC V3K 4X9 (604) 525-3592 www.daryl-evans.com
2 BROTHERS PLUMBING & HEATING LTD. Surrey, BC
MILANI PLUMBING DRAINAGE & HEATING LTD Burnaby, BC
MEADOW RIDGE PLUMBING & GAS Maple Ridge, BC
MILES PLUMBING SERVICES LTD.
AMEX CANADA INC. John Le Mare
Plumbing
AM/PM SERVICE LTD. Ken Tija
2 - 9790 190 Street Surrey, BC V4N 3M9 (604) 882-6650
20
101 - 6741 Cariboo Road Burnaby, BC V3N 4A3 (604) 421-5677 www.ampmservice.com
HALO POS
(866) 512-2033 www.vivonet.com
Calgary, AB
EIGEN DEVELOPMENT Vancouver, BC
H & L CANADA LTD Calgary, AB
2002 - 1188 West Georgia Vancouver, BC V6E 4A2 (604) 200-0136 www.payfirma.com
INI SOLOUTIONS
PROFITEK POS SOLUTIONS Pias Chan
Ladysmith, BC
108 - 2688 Shell Road Richmond, BC V6X 4E1 (604) 248-2348 www.profitek.com
ROCKET SCIENCE HOSPITALITY SOLUTIONS Matt Muzzillo www.rocketmyprofit.com
Port Moody, BC
MMC SOFTWARE INTERNATIONAL MICROS SYSTEMS INC. MONARIS SOLUTIONS Toronto, ON
OPENTABLE INC San Francisco, CA
OWEN BUSINESS SYSTEMS LTD. Victoria, BC
PLAN NET
Richmond, BC
Point of Sale
SOLUTIONS PEST CONTROL LTD.
BI PURE WATER (CANADA) INC. Eric Brown
PAYFIRMA Peter Glavas
Victoria, BC
1350 - 1090 W. Georgia St Vancouver, BC V6E 3V7 (604) 691-7704 www.americanexpress.ca
Squamish, BC
135 - 3751 Shell Road Richmond, BC (604) 303-9902 www.microscanada.com
DIRECT CASH PAYMENTS
QOOWAY ONLINE SQUIRREL SYSTEMS
Ted Smith 8585 Baxter Place Burnaby, BC V5A 4V7 (604) 412-3300 www.squirrelsystems.com
ARALCO
North Vancouver, BC
AUPHAN SOFTWARE Vancouver, BC
CISPRO SYSTEMS
Richmond, BC
VISIONBASE SOFTWARE Richmond, BC
Produce CONSUMERS PRODUCE LTD Juan Sui
5723 Victoria Dr. Vancouver, BC (604) 323-1208
Kelowna BC
Stop Eating Your Profits.
Launchpad is a food service management application developed to help operators better control costs and easily manage and identify unrealized profit opportunities.
www.RocketMyProfit.com
Less Work. Greater Control. More Profit.
| BC RESTAURANT NEWS
CONSUMERS PRODUCE LTD Juan Sui
THE COOKBOOK CO. LTD Gail Norton
3388 Kingsway Vancouver, BC (604) 432-9912
722 11th SW Avenue Calgary, AB T2R 0E4 (403) 265-6066 www.cookbookcooks.com
FRUITICANA #1 Sukhi Singh
FLAVOURS MAGAZINE Fawn Duchaine
13783 72nd Avenue Surrey, BC V3W 2P2 (604) 502-0005 www.fruiticana.com
HOP ON FARM Pauline Chan
5624 S. E. Marine Drive Burnaby, BC (604) 433-9850
JOE’S FARM MARKET Shirley Chow 9612 Cameron Street Burnaby, BC V3J 1M2 (604) 721-6047
JOE’S FARM MARKET Calvin Chow 8932-152 Street Surrey, BC V3R 4E4 (604) 930-1151
YEN BROS FOOD SERVICE LTD Lily Lim 1988 Vernon Drive Vancouver, BC V6A 3Y6 (604) 255-6522
ALLIED FOOD SERVICE (SYSCO) Vancouver, BC
BARNEY’S FOODSERVICE Kelowna, BC
102 East 4th Ave Vancouver, BC V5T 1G2 Ph: 604.608.5183 www.flavoursmagazine.ca
OKANAGAN LIFE MAGAZINE Paul Byrne 10 - 1753 Dolphin Avenue Kelowna, BC V1Y 8A6 (250) 861-5399 www.okanaganlife.com
SNAP VICTORIA
PO Box 30030 405 - 3989 Quandra Street Victoria, BC V8W 1J8 (250) 388-4098 www.snapvictoria.com
WHERE MAGAZINE VANCOUVER Peggie Terry
2208 Spruce Street Vancouver, BC V6H 2P3 (604) 736-5586 www.where.ca
WHERE VICTORIA John Tierney
1st Floor 818 Broughton Street Victoria, BC (250) 383-3633 www.where.ca/victoria
CENTRAL FOODS CO. LTD.
AGRICULTURE AND AGRI-FOOD CANADA
JIM M. KOO PRODUCE LTD.
BAR & BEVERAGE MAGAZINE
PACIFIC PRODUCE CO. LTD
EAT MAGAZINE
Richmond, BC
Vancouver, BC Nanaimo, BC
Publications (Print & Online) BC BUSINESS Member Benefit Program (800) 663-0518 www.bcbusinessonline.ca
CITY PALATE Gail Norton
722-11 Avenue SW Calgary, AB (403) 667-2945
Brunaby, BC
Winnipeg, MB Victoria, BC
EDIBLE VANCOUVER Vancouver, BC
GK MEDIA INC FOOD VANCOUVER
229 - 5525 W.Boulevard Vancouver, BC (604) 267-3663 www.foodvancouver.com
WESTERN RESTAURANT NEWS Winnipeg, MB
Refrigeration COOL KING REFRIGERATION LTD. Joseph Kowaz 680 Evans Avenue Vancouver, BC V6A 2K9 (604) 874-5464 www.coolking.com
DARYL-EVANS MECHANICAL SERVICES LTD Frank Ammirati 1 - 211 Schoolhouse Street Coquitlam, BC V3K 4X9 (604) 525-3592 www.daryl-evans.com
ENVIRO-TECH MECHANICAL SERVICES LTD Ronn Mostat 107 - 3778 North Fraser Way Burnaby, BC V5S 5G7 (604) 437-4012 www.envirotechmechanical.com
HEATCRAFT WORLDWIDE REFRIGERATION Mike McCabe 310 - 431 Pacific Street Vancouver, BC V6Z 2P6 (604) 568-5097 www.heatcraftrpd.com
KEY FOOD EQUIPMENT SERVICES LTD Ken Beasley
105 - 2740 Bridge Street Victoria, BC V8T 5C5 (250) 920-4888 www.keyfood.ca
KEY FOOD EQUIPMENT SERVICES LTD John Thomson
105 - 2740 Bridge Street Victoria, BC V8T 5C5 (250) 920-4888 www.keyfood.ca
THERMO KING OF BC INC. Ivan Loisel
68 Fawcett Road Coquitlam, BC V3K 6V5 (604) 526-4414 www.thermokingbc.com
ACCUTEMP REFRIGERATION & AIR CONDITIONING LTD. Victoria, BC
BROADWAY REFRIGERATION Vancouver, BC
AERCO INDUSTRIES Burnaby, BC
BRUGMAN COMMERICAL KITCHES Maple Ridge, BC
BJE
Calgary, AB
FRASER VALLEY REFRIGERATION Aldergrove, BC
NORWESTER SYSTEMS CORP Delta, BC
Rentals LEVY SHOW SERVICE INC. Oliver Knaus
12340 Horeshoe Way Richmond, BC V7A 4Z1 (604) 277-1726 www.levyshow.com
LONSDALE EVENT & PARTY RENTALS
50 Fell Avenue North Vancouver, BC V7P 3S2 (604) 986-5651
A&B PARTYTIME RENTALS LTD. Vancouver, BC
EVENT STAR SERVICES Surrey, BC
PEDERSEN’S RENTALS & SALES 206 Mary Street Victoria, BC (250) 383-7783
PEDERSEN’S RENTALS Burnaby, BC SALMON’S RENTALS Burnaby, BC
WILD COAST PRODUCTIONS Surrey, BC
Seafood & Fish
AZUMA FOODS CANADA CO. Bob Kokuryo
11451 Twigg Place, Mitchell Island Richmond, BC V6V 2Y2 (604) 288.0005 www.azumafoods.ca
BUYERS’ GUIDE 2012 | 21
FINEST AT SEA OCEAN PRODUCTS Pual Chaddock 27 Erie Street Victoria, BC V8V 1P8 (250) 383-7764 www.finestatsea.com
HIGH LINER FOODS INCORPORATED Mike Duff
3291 #6 Road Richmond, BC (604) 231-4753 www.highlinerfoodservice.com
INLET SEAFOODS LTD. Malcolm McMillan 236 Newport Drive Port Moody, BC (604) 469-6646
LOBSTERMAN Ed Sang
MERIDIAN MEATS AND SEAFOOD Brody McDearmid
WILLOWFIELD ENTERPRISES LTD. Don Read
SIGNBOOM INDUSTRIES Leonard Moore
117 - 15272 Croydon Drive Surrey, BC (604) 531-1228
103 - 19652 86th Avenue Langley, BC (604) 881-0363 www.signboom.com
BLUNDELL SEAFOODS
ZIPPY SIGNS
D WAY FOODS INC.
Small Wares
190 - 20330 88th Avenue Langley, BC (604) 463-5053 www.meridianmeats.ca
FROBISHER INTERNATIONAL ENTERPRISE LTD.
BARGREEN ELLINGSON CANADA Robert Thoren
WAH LOONG LTD. Eric Tang
L&K INTERNATIONAL TRADING LTD.
108 - 2020 Oxford Connector Port Coquitlam, BC V3B 1T3 (604) 468-6328 www.meridianmeats.ca
MERIDIAN MEATS AND SEAFOOD Josh Pemmer
5388 Parkwood Place Richmond, BC (604) 273-1688 www.wahloong.com
Maritime Market WESTLYNN MEAT & SEAGranville Island FOODS 1807 Mast Tower Road Luiz Santos Vancouver, BC V6H 3X7 118 - 1199 Lynn Valley Rd (604) 687-4531 North Vancouver, BC SOCAN_RestaurantFoodserviceAssociation2012_pressready.pdf www.lobsterman.com V7J 3H2 (604) 988-7644
Richmond, BC
Vancouver, BC
Delta, BC
Port Coquitlam, BC
Signage
1 888 BURNT OUT
400 - 6165 Hwy. 17 Delta, BC 1 5B8 4/3/12 9:18 AM V4K (888) 287-6868 www.1888burntout.com
Food for Thought Music adds ambiance and keeps your clients happy and relaxed.
C
By supporting music creators, you do what's right for your business.
M
Y
M
Obtain the licence required by dialing 1.800.944.6210 or at www.socan.ca.
Y
Y
Y
K
22
| BC RESTAURANT NEWS
Vancouver, BC
001 - 4240 Manor Street Burnaby, BC (778) 452-2430 www.bargreen.com
BROWNE & CO.
778-386-5808 www.brownefoodservice.com
ROYAL DOULTON CANADA INC. Rob Weiss
24232 103 A Avenue Maple Ridge, BC V2W 0E4 (604) 467-3125 www.royaldoultonhospitality.com
BRUGMAN COMMERCIAL KITCHENS LTD. Maple Ridge, BC
HENDRIX RESTAURANT & SUPPLIES Abbotsford, BC
MENU BY DESIGN Angela Bell
2344 Yukon Street Vancouver BC V5Y 3T6 (604) 872-8132 www.menubydesign.com
PENNA & CO.
130 - 777 Royal Oak Drive Victoria, BC (250) 727-2110
PACIFIC RESTAURANT SUPPLY Ben Schach
Jody Dick
2647 Turner Street Victoria, BC V8T 4T8 (250) 595-8504 www.orcadynamics.com
WSI Mauricio Rojas
804 Porteau Place North Vancouver, BC V7H 2S2 (604) 617-8085 www.onlinemarketingwsi.com
Telecommunications
ROGERS WIRELESS Member Benefit Program Rebecca Chan
1600 - 4710 Kingsway Burnaby, BC (250) 704-9955 www.rogers.ca
901 East Hastings Vancouver, BC (604)216-2566 www.pacficrestaurantsupply.com
SHAW BUSINESS SERVICES Jason Johnston
RUSSEL FOOD EQUIPMENT
Tourism
Vancouver, BC
SIERRA CANADA FOODSERVICE AND BARWARE INC. Burnaby, BC
WWRD
Toronto, ON
Storage SECURE-RITE MOBILE STORAGE Lucas Griffin 14 - 2070 Harvey Avenue Kelowna , BC V1Y 8P8 (250) 861-3955 www.secure-rite.com
Technology MENU BY DESIGN Angela Bell
2344 Yukon Street Vancouver BC V5Y 3T6 (604) 872-8132 www.menubydesign.com
ORCA DYNAMICS LTD.
900 - 1067 W Cordova Street Vancouver, BC V6C 3T5 (604) 629-3328
BC WINE INSTITUTE Lindsy Anders Suite 107 Landmark I 1726 Dolphin Avenue Kelowna BC V1Y 9R9 (250) 762-9744 www.winebc.com
EDIBLE BC Eric Pateman
PO Box 146 565 - 1689 Johnston Street Vancouver, BC V6H 3R9 (604) 662-3606 www.edible-britishcolumbia.com
FAIRWINDS COMMUNITY AND RESORT JIm Olsen 3455 Fairwinds Drive Nanoose Bay, BC V9P 9K6 (250) 468-7054 www.fairwinds.ca
KSR GOLF LTD Greg Garbula
16082 Woolgar Road Crawford Bay, BC V0B 1E0 (250) 227-9226 www.kokaneesprings.com
OKANAGAN WINE
FESTIVALS SOCIETY Allen Tozer
TEX-PRO WESTERN LTD. Al Fleming
THISTLEDOWN HOUSE Rex Davidson
CANADIAN LINENS & UNIFORM SERVICE CO.
1527 Ellis Street Kelowna, BC V1Y 2A7 (250) 861-6654 www.thewinefestivals.com
3910 Capilano Road North Vancouver, BC (604) 986-7173
TOURISM BC Member Benefit Program (604) 660-2861 www.hellobc.com
TOURISM VANCOUVER Lucas Pavan
828 Powell Street Vancouver, BC V6A 1H8 (604) 254-9551 www.texpro.net
Burnaby, BC
IMAGE UNIFORMS Vancouver, BC
LADY MAE UNIFORMS Victoria, BC
TOWN & COUNTRY UNIFORMS INC Montreal, QC
210 - 200 Burrard Street Vancouver, BC V6C 3L6 (604) 682-2222 www.tourismvancouver.com
UNIFORM CENTRAL
TOURISM VICTORIA Robert Gialloreto
VANCOUVER USED FOOD EQUIPMENT WAREHOUSE Simon Ngo
4th Floor, 31 Bastion Square Victoria, BC V8W 1J1 (250) 414-6999 www.tourismvictoria.com
WEST COAST RESORTS Rich Chapple Unit 2 - 7100 River Road Richmond, BC (604) 278-3130 www.westcoastresorts.com
TOURISM CHILIWACK Chilliwack, BC
TOURISM KELOWNA Kelowna, BC
Uniforms & Shoes ALSCO UNIFORM AND LINEN SERVICE Tim Harmer
Vancouver, BC
Used Equipment
193 West 3rd Ave Vancouver, BC V5Y 1E6 (604) 873-9693
ADVANTAGE WASTE Burnaby, BC
DUNLEVY FOOD EQUIPMENT LTD. Vancouver, BC
WCL RESTAURANT EQUIPMENT Victoria, BC
Vending SUMMIT VENDING
3755 Balsom Crescent Abbotsford, BC V2S 7A3 (604) 850-2510
5 West 4th Avenue Vancouver, BC V5Y 1G2 (604) 675-6407 www.alsco.com
FRASER VALLEY VENDING LTD.
BLACKWOOD CAREER APPAREL & ESSENTIALS Christine Blackwood
Coquitlam, BC
1428 Charles street Vancouver, BC V5L 2S8 (604) 872-5088 ext 228 www.blackwoodapparel.com
Chilliwack, BC
RYAN VENDING SERVICES THIRST FIRST Surrey, BC
TROPICAL VENDING MACHINES Surrey, BC
K-BRO LINEN SYSTEMS INC. Kevin Stephenson 861 Van Isle Way Victoria, BC V9B 5R8 (250) 474-5699 www.kbrolinen.com
BUYERS’ GUIDE 2012 | 23
Waste Management
Wine
MCLEOD’S BY-PRODUCTS Vicki McKinnon
ARROWSMITH WINE SHOPPE
4559 Larkin Cross Road Armstrong, BC V0E 1B6 (250) 838-7007 www.mcleodsbp.com
NORTHWEST ORGANICS Mark ‘Hara 19500 56th Avenue Surrey, BC V3S 6K4 (250) 216-0816 www.nworganics.ca
253 Finholm Street Parksville, BC (250) 954-3368
BC WINE INSTITUTE Lindsy Anders Suite 107 Landmark I 1726 Dolphin Avenue Kelowna BC V1Y 9R9 (250) 762-9744 www.winebc.com
CHARTON HOBBS Art Kendall ORGANIC RESOURCE MANAGEMENT INC. Gary Cooper 3 - 1010 Derwent Way Delta, BC V3M 5R1 (604) 519-6764 www.ormi.com
FRASER RICHMOND SOIL & FIBRE LTD. Richmond, BC
WEST COAST REDUCTION LTD. Vancouver, BC
Water BEVTECH WATER FILTRATION SYSTEMS Lee Saunders 6002 Bella Vista Road Vernon, BC V1H 1B4 (877) 402-1421 www.bevh2o.com
7432 Fraser Park Drive Burnaby, BC V5J 5B9 (604) 420-5009 www.chartonhobbs.com
COMOX VALLEY ECONOMIC DEVELOPMENT John Watson
102 - 2435 Mansfield Drive Courtenay, BC (250) 334-2427 www.investcomoxvalley.com
DAVID HERMAN & SON LTD David Herman 1526 West 6th Avenue Vancouver, BC V6J 1R2 (604) 737-0018 www.dhs-wine.com
FUNCTION JUNCTION 100% PURE APPLE JUICE & FRUIT WINES Glenn Cross 811 Hwy 33 East Kelowna, BC V1X 6V1 (250) 765-2476
NESTLE PROFESSIONAL VITALITY Bing Smith
GEHRINGER BROTHERS ESTATE WINERY Walter Gehringer
SUN PLUS Bert Price
GRAY MONK ESTATE WINERY
17858 - 66th Avenue Surrey, BC V3S 7X1 (604) 576-6886 www.vitalityfoodservice.com
13408 Comber Way Surrey, BC (604) 594-1161
VIVREAU WATER SYSTEMS CANADA INC. Wes Dirksengale 250 - 1050 Homer Street Vancouver, BC V6B 2W9 (604) 765-9180 www.vivreau.com
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RR 1 - Site 23 - Comp 4 Oliver, BC V0H 1T0 (250) 498-3537 www.gehringerwines.ca 1055 Camp Road
Trudy Heiss
Okanagan Centre, BC V4V 2H4 (250) 766-3168 www.graymonk.com
SUMAC RIDGE
PO Box 307 Summerland, BC V0H 1Z0 (250) 494-0451 www.sumacridge.com
LIBERTY WINE MERCHANTS LTD. Robert Simpson
100 - 291 East 2nd Avenue Vancouver, BC (604) 739-7801 www.libertywinemerchants.com
MARQUIS WINE CELLARS John Clerides
1034 Davie Street Vancouver, BC (604) 684-0445 www.marquis-wines.com
MOON CURSER VINEYARDS Beata Tolley
3628 Hwy 3 East Osoyoos, BC V0H 1V6 (250) 495-5161 www.twistedtree.ca
MONDIA ALLIANCE WINE & SPIRITS Nadia Iadisernia
1625 5th Avenue New Westminster, BC V3M 1Z7 (604) 377-6912 www.mondiaalliance.com
OKANAGAN WINE FESTIVALS SOCIETY Allen Tozer
1527 Ellis Street Kelowna, BC V1Y 2A7 (250) 861-6654 www.thewinefestivals.com
PELLER ESTATES Colin Campbell
1000-1200 West 73rd Vancouver, BC (604) 267-9463 www.andrewpeller.com
PMA - CANADA Pamela Wright
140 - 265 25th Street West Vancouver, BC V7V 4H9 (604) 922 8934 www.pmacanada.com
SUMMERHILL ESTATE WINERY Emily Vanderschee 4780 Chute Road Kelowna, BC V1W 4M3 (250) 764-8000 www.summerhill.bc.ca
TAYLORWOOD WINES Corinne Taylor 1185 Mainland St. Vancouver, BC (604) 408-9463 www.taylorwoodwines.com
URBAN DISTILLERIES Mike Urban 6 - 325 Bay Avenue Kelowna, BC V1Y 7S3 (778) 478-0939
THE WINE BARREL
644 Broughton Street Victoria, BC 8W 1C9 (250) 388-0606 www.thewinebarrel.com
FINE VINTAGE LTD. Vancouver, BC
FIREFLY FINE WINE & ALES LTD. Maple Ridge, BC
GLAS WATER SALES Langley BC
HARVEST SELECT WINES Richmond , BC
OLD VICTORIA WATER COMPANY Saanichton, BC
CRYSTAL CLEAR WATER INDUSTRIES LTD. Port Coquitlam, BC
TRIALTO WINE GROUP Vancouver, BC
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BUYERS’ GUIDE 2012 | 25
Stylish Sips & Chic Cuisine BC’S top food trends for 2012
D
Kelsey Klassen Staff Writer
uring economic tough times, it’s nice to find small indulgences that are relatively inexpensive – good conversation, great food, and a glass of wine are some of the luxuries that we afford ourselves to escape our tribulations and toast to triviality. While the financial downturn would seem to indicate less consumer spending, it’s not all doom and gloom. If anything, this has led to one of the most impressive and exciting trends lists, with a chance for restaurateurs to benefit from economically sound practices and products. Simple, nostalgic, and natural, the appeal of artisan comfort foods has brought about a return to old world charm for BC’s dining scene.
Desserts
As a self-professed chocoholic and a lover of all things sweet and sugary, I find it difficult to imagine a top ten list without the addition of desserts; but this year, confectionery items are one of the top growing trends with record sales in BC. Attributed in part to guests enjoying a small delicacy to complete their dining experience, the popularity of desserts is also increasing as some more circumspect consumers prefer to eat home-cooked meals while venturing out afterward for a treat.
Authentic Cultural Dishes – The Spice of Life
The dining public is always looking for a taste of something new, exotic and authentic. A top choice for restaurant patrons is a dish that is made from scratch using simple and traditional cooking techniques, with a taste that is far from ordinary. Using indigenous spices, flavoured salts and quality ingredients, traditional cuisine provides the public with the perfect mix of diversity and authenticity.
Ancient Grains
Not only topping the charts as a nutritional recommendation, ancient grains such as Quinoa, Kamut, Teff, and Amaranth remain a growing trend for 2012. Their natural health benefits, paired with their unique texture and distinctive flavour, can help make a dish both wholesome and flavorful.
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Locally and Sustainably Sourced Ingredients with emphasis on meat & seafood
With a cultural shift taking place bringing us back to natural and organic fare, more and more diners are becoming aware of the benefits of eating local, sustainably-sourced ingredients. While dining on local produce has been in the picture for some time, sourcing local seafood & meats has become more integral to offering a “local menu”. Not only do these ingredients taste better because they’re fresh, they also have numerous health benefits. Sourcing your product locally with sustainable practices also appeals to the growing body of consumers that are looking to both reduce our carbon footprint and support our local economy.
Newly fabricated cuts of meat, such as the pork flat iron and the beef petit tender
While buying local meats has become an important aspect of today’s menus, so has taking advantage of using the whole animal. Chefs are beginning to feature previously unheralded cuts of meat on their menus. A particular favourite is featuring numerous cuts on tasting menus giving the consumer a broad spectrum of taste and flavours.
Organic Wine
Speaking of local, sustainable and organically-grown ingredients, one of the hottest trends in 2012 to pick up momentum is organic wine. While BC is already renowned for producing some of the best varietals in the world, more diners are considering the health benefits of drinking a natural product while also showing support to the local vineyards. Without the use of synthetic fertilizers, organic grapes also tend to have better flavour intensity with a more robust taste, making it one of the top requests in most restaurants with continued growth projected into the coming years.
Small Share Plates, Tapas – Less is More
Another consumer trend is smaller portion share plates, creating an intimate and inexpensive dining experience. The ‘small-bite’ or ‘perpetual snacking’ fad continues to grow as people are working longer hours and are constantly on-the-go throughout the day. Instead of the traditional three meal agenda, diners now prefer to have smaller portions more often, with a return to tapas cuisine and smaller share plates.
Breakfast – The Most Important Meal of the Day
With a shift in focus from three set meals to more sporadic eating patterns, less and less people are going to restaurants for lunch and dinner, opting instead to cook at home or eat throughout the day. As proof of this trend, breakfast sales are continuing to show steady growth in 2012. For the majority of consumers who are on-the-go, offering traditional breakfast meals is a great idea to benefit from sales in this sector.
Gluten-Free
Gluten-free food options continue to increase, with many people finding it a dietary necessity to avoid foods that contain gluten. It’s a good idea to offer at least a small variety of menu items that are gluten-free to accommodate and capitalize on this growing trend. Gluten free pasta, breads and wraps can be easily substituted for regular versions.
Low-Sodium
Greater consumer awareness about the benefits of a lowsodium diet has increased dramatically, with a projected sales growth nearly doubling that of last years’ for products and menu items marked as no, low, or reduced sodium. With new programs like Informed Dining put forth by Healthy Families BC to promote and encourage this pattern of knowledgeable dietary intake, expect to see more patrons request the information and the option in 2012 and beyond.
Tea and Designer Hot Chocolate
Tea enthusiasts and hot chocolate aficionados will have their time yet! These hot drinks are rapidly replacing the standard coffee or latte, as caffeine-free alternatives are making their mark in BC. White chocolate, steeped rose, lavender infused, and caramel are all flavors that have exploded onto the scene for a tasty hot chocolate beverage, while a variety of tea blends with antioxidant benefits continues to garner interest from those looking for nostalgic comfort and chic appeal.
Barrel-Aged Cocktails
Simply put, barrel-aged cocktails are just that – pre-mixed drinks that are placed in barrels for a few weeks. The purpose of this is to change the character of the drink – similar to the way in which wines are aged – mellowing harsh flavors to create a smooth and distinct beverage with different notes. Signature drinks are a staple of any established bar or restaurant, and with barrel-aged cocktails a growing trend, don’t hesitate to experiment creating your own signature drink to keep them coming back!
Popcorn – The New Nacho
A healthier alternative to most regular appetizers, this economical indulgence is growing in popularity. More restaurants and eateries are offering their own upscale version of this classic comfort food, dressing it up with flakes of white cheddar, bourbon-infused caramel, pumpkin spice, or Italian seasoning to name only a few variations. No longer is this food just for movies nights at home, we gladly bring popcorn in as a welcomed addition to our list of top dining trends for 2012.
BUYERS’ GUIDE 2012 | 27
Mobile Loyalty
The Future of Restaurant Loyalty Solutions
Nigel Malkin RewardLoop.com
R
estaurant Loyalty programs (like everything else) are transitioning into the digital era. Physical cardbased programs have worked well for large wellestablished incumbents in the grocery, fuel, and drug store sectors where consumers spend enough money to warrant the inconvenience of carrying the cards. Advances in Smartphone technology are driving the transition to mobile loyalty solutions that no longer require customers to carry individual loyalty cards for every restaurant, grocery store, gas station and coffee shop that they frequent. There are many exciting innovations in the mobile loyalty space. Many solutions now allow consumers to be members of, and actively participate in numerous loyalty programs by engaging with their mobile phones. Among restaurant managers and owners excited about being on the forefront of mobile loyalty, many jumped on board with the first wave of mobile loyalty solution providers. These solutions appeared innovative, but these early adopters quickly realized that technology-driven mobile initiatives required a different set of operational and customer engagement considerations than traditional card based programs. As with all technology, mobile loyalty solutions have advanced considerably over the last few years. Importantly, consumer’s interest in, and knowledge of, mobile solutions has also increased substantially. As a merchant looking at mobile loyalty solution options, there are a couple important questions that should be considered when evaluating mobile loyalty solutions: 28
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What information is truly valuable to me?
Prior to beginning the search for a mobile loyalty solution, it is advisable that merchants take some time to consider what they want to accomplish through their program. At a minimum loyalty solutions should help to drive repeat business and increase visit frequency. But if more information was available could it help you take your business to a whole new level? Transactionbased mobile loyalty solutions can enable the extraction of data that will help merchants build customer profiles and business intelligence vital to maximizing sustained growth and profitability. The ability of a mobile loyally solution to collect and store item level data will be critical to success. Knowing how much a customer spent isn’t truly as valuable as knowing precisely what they bought. Solutions that do not offer you the ability to build your business intelligence based on item level data will not provide you with the knowledge required to develop a competitive advantage based on a deep understanding of your customers’ individual preferences and purchasing patterns.
How secure is the solution?
As many restaurant managers and owners already know, many customers and employees will look for an opportunity to exploit security vulnerabilities within loyalty initiatives for the purpose of receiving free meals or deals. While card-based loyalty programs are reasonably fraud-resistant, not all mobile solutions are secure. Areas of vulnerability relate to the ease in which customers can ‘spoof’ location-based loyalty check ins, the ease with which promotion codes and coupons can be quickly shared electronically amongst friends and over the web, and difficulty controlling the over-allocation of rewards credits to friends and family members. Amongst the mobile loyalty offerings available today, the most secure and intelligently constructed loyalty platforms should reward your customers based on what they actually spend on a transaction by transaction basis. Look for loyalty solutions that are transactional in nature.
What is the financial investment required to try the program?
small changes to their normal workflow to accommodate the program but the program should not require changes that significantly inconvenience your staff or clients. Successful programs place a large emphasis on staff and customer education. The ideal program should be easy to self manage ongoing. However, ensure that ongoing support is an option from the provider prior to choosing a mobile loyalty program.
How quickly will the program become outdated?
Is there an urgency to switch to mobile loyalty?
Not all loyalty solutions are the correct fit for all businesses. Owners and managers should look for a solution that does not require significant initial upfront investment in new technology but rather a solution that can easily and cost effectively integrate with your existing technology infrastructure. Technology will continue to evolve but this does not mean that a new loyalty solution will be required every year. It is in the best interest of mobile loyalty providers to work with clients year after year. Make sure that the provider of the mobile loyalty solution you choose has a plan in place to integrate new technology such as Near Field Communications (NFC – aka ‘mobile wallets’) as it becomes mainstream.
What is the process for implementing and getting my customers to use the program?
Look for a loyalty program provider that will allow you to pilot a program anywhere from a few days to a month. During this time, make sure the program works for your staff and for your customers. For a program to be successful, restaurant managers must be willing to make
It is clear that the future of loyalty solutions is mobile. Many restaurant managers and owners do not feel an immediate need to make a switch to mobile solutions. To make the decision it is important to stop and assess the effectiveness of your current card based program relative to the possibilities of a mobile solution. The other emerging trend in the mobile space is mobile payments, using one’s mobile phone to complete a purchase. Current leaders in this space include the Google wallet and square. It is in the merchants interest to begin to transition their operations to include mobile initiatives so that customers can progressively adapt to these future trends shaping the restaurant industry.
of excellence
BUYERS’ GUIDE 2012 | 29
Trust Rogers with your business. 1. We Have the Proven Network Staying connected across Canada and around the world is essential for Canadian businesses. So is a proven wireless network built to the global standard. We are thrilled to be the first carrier in Canada to offer LTE, and have the fastest and largest network. With Rogers LTE, customers have access to speeds similar to a broadband connection with much lower latency. This means data moves faster and more smoothly across the wireless network to smartphones, tablets, netbooks or laptops which means better productivity through improved multi-tasking on mobile devices. Rogers gives you the ultimate network experience - that’s why more than 8 million Canadians count on us. This and our direct agreements with 600 carriers around the world ensure an unparalleled global roaming experience. So whether you use your wireless services locally or internationally, Rogers has you covered.
2. We Look Beyond the Cell Phone To meet your mobile business solutions needs, we partner with industry-leading technology companies that provide machine-to-machine (M2M) solutions that include wireless connectivity, mobile and fixed hardware, software and enterprise technical support. Across all industries we can help improve your business productivity and help reduce overall communication costs. With our partners we offer solutions that track and monitor your remote resources, provide wireless transaction connectivity, deliver 24/7 wireless network access and make your mobile employees more efficient. We also offer Rogers M2M Control Centre, a cloud-based platform offering unique capabilities that enable you to launch, manage, and rapidly scale your connected device business or enterprise deployment. So, whether your organization is looking for remote monitoring, mobile point of sale, or 24/7 critical network access solution, we can provide you with a solution to help improve your business productivity and reduce overall communications costs.
3. We Understand Business Beyond wireless services and technology, we offer experience and insight. We’re committed to being your trusted advisor for your business communications needs. Specifically in B.C., our business sales, support and technical teams have over 100 years of combined wireless communications experience. A Select List of Rogers Firsts First in Canada to launch a service that enables subscribers to use their wireless phone number in approximately 200 countries around the world. First in Canada to launch GSM and HSPA networks and first in North America to launch 21 Mbps 4G HSPA+ First in Canada to offer BlackBerry, iPhone, and Android devices First in North America to launch commercial high-speed internet service First in Canada to introduce nationwide digital wireless service
· · · · ·
For more information on Rogers Communications business solutions and services, please call or email our team at: Toll Free: 1-877-516-9872 E-mail: BC.Business@rci.rogers.com
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Dialed In Marketing Trends
Creating a Unique Selling Proposition
In 2012, we will see more restaurants highlighting their offerings, presenting unique menu items to differentiate themselves from the competition. Be sure to promote and highlight a special drink or a signature dish or anything else that makes your restaurant stand out above the crowd.
Identifying Your Market Quality over Quantity
Kelsey Klassen Staff Writer
I
t is imperative for any business to be on top of new media and marketing trends to succeed in a competitive market, especially in the foodservice sector. More and more, restaurants have the opportunity to engage in more client-specific marketing, with a chance to establish quality connections with followers and friends that count – the ones that visit your restaurant. It is now a necessity for business owners to take advantage of the opportunities and tools available; not to mention, social media marketing costs significantly less than traditional paid advertising like television and radio.
Relationship Marketing & Brand Management Respond to Consumers
With so many diverse avenues available to market your restaurant, it is important to connect with consumers on a very real and personal level. Social media has proven to be an immensely powerful tool, with even one comment or review having the potential to drastically affect sales. While consumers are now connecting with each other, the biggest push in 2012 will be operators getting involved, responding to consumer feedback with a greater degree of care. While the market is saturated with great food, most customers are looking for a value-added place to dine, where the service continues even outside the restaurant.
While in years past many restaurants have focused on garnering a large amount of followers and friends on several social media sites, the new focus will be building relationships with consumers. Be selective with your followers and build a lasting relationship that will have them coming back to your establishment for return visits.
Word of Mouth Marketing Create a Buzz
Unlike traditional marketing schemes, word of mouth marketing is about real people and real talk. Restaurants should provide customers with a reason to talk about their location. Think of conversation starters – a unique to-go container, a ‘secret’ menu item that only insiders know about, hosting special events, anything that will have them talking about your restaurant with friends the next day.
Mobile Marketing
Using wireless media to provide customers with time and location sensitive offers to promote your restaurant will be the biggest trend in 2012. With mobile marketing you have a greater likelihood of reaching a larger market; more people are on-the-go and the number of customers using mobile devices and smart phones now exceeds the number of computer users. Ensure your website is mobile-friendly and if possible, have apps available for consumers to order food or discover more about your business. Lock in your success with greater relationships and quality connections that will keep you busy and in the black!
Nanaimo Golf Tournament April 25, 2012 Nanaimo Golf Club Register at www.bcrfa.com BUYERS’ GUIDE 2012 | 31
What’s Hot What’s Not and what’s headed our way from the wine world By Mireille Sauve Trends are something we often equate to the world of fashion but they are very much present in the wonderful world of wine as well. Why, were it not for wine trends we would all still be pouring wine into clay cups instead of using crystal stemware and decanters. And screw caps? Who doesn’t love that a twist of the wrist now does the work a clunky corkscrew used to do? While we soak in the burgeoning warmth of spring, watching the tulips bud and revelling in the freshness of a new year, let’s take a look at the year past to see what was cool, what became uncool and what’s coming on the wine horizon.
Animal wines are out
Thank goodness this fad is on its way out. For years, consumers have cuddled bottles adorned with plush cats, koalas, wallabies, dogs, monkeys, snakes and more, but why? An animal tells us nothing about the wine in the bottle, other than the sadly obvious “Cat’s Pee on a Gooseberry Bush” rendition, which tells us that the wine is a benchmark Sauvignon Blanc (in more detail than most of us ever wanted to know). Wineries are finally waking up to the fact that wine buyers want cleverness without the kitsch, and as such …
Informative labels are in
Wine labels are important—they tell us what’s in the bottle so that we can make informed decisions. Expect to see more wineries listing the grape varietals that make up the wine in the bottle right there on the front label where we can see them. Names that we can pronounce make information even clearer for us and back labels complete with food-pairing tips are an added perk.
Sunshine-in-a-Bottle is out
Gone are the days when a good red wine meant a sweet fruit bomb in a glass. One-dimensional wines are a thing of the past as Canadian wine drinkers are ever developing their palates, thereby showing sophistication in their taste preferences. Where once there were ripe, juicy wines and not much else, there is now a growing trend toward wines with complexity.
“Today’s wine drinkers are demanding a greater
respect for the planet from wine producers”
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Old World wines are in
For classic examples of wines with complexity, look to Old World archetypes such as France’s Chablis for Chardonnay, Italy’s Chianti Classico for Sangiovese and Germany’s Mosel for Riesling. More and more, we are seeing New World wine regions emulating these Old World styles by adopting their traditions of blending grapes, barrel aging and other time-honoured winemaking customs, all in the name of making wines that are more complex.
Reprinted with permission of Flavours magazine
Alternativepackaging is out
Putting wine in Tetra-paks, plastic bottles and squeezy pouches just for the sake of doing something different has been called out as a waste of effort. A wave of unique bottling ideas swept store shelves not too long ago, boasting environmental friendliness, but consumers weren’t convinced. Rather, the spotlight is now being shone upon proven sustainability, from the growing of the grapes right through to the packaging of the wine.
Green wines are in
It’s no longer enough to put your wine into lighter glass bottles and claim that the fuel used to cart the stuff to our shores is reduced by 30 per cent due to a decrease in weight. Today’s wine drinkers are demanding a greater respect for the planet from wine producers so a wave of sustainability is sweeping store shelves. From organic and biodynamic wines to wines grown in vineyards that respect the nature around them to lightweight, recycled and recyclable packaging, green wines are all the rage. Many wineries are even going so far as to donate proceeds of their wine sales to conservation efforts toward Mother Earth and her animal inhabitants, topping the charts with a brighter shade of green.
Pinot Gris is out
Well, it isn’t out entirely, but it isn’t quite the rage that it once was. A few years back, almost every winery in BC ripped out its Pinot Blanc vines in favour of the hottestselling white grape in the market: Pinot Gris. Now that BC wine appreciators have tasted Pinot Gris from every possible plot of land allocated to grape growing throughout the province, many have tired of the unilateral grape selection and are seeking other flavours. Thus, welcome aromatic white varietals and the inevitable return of the once-prized Chardonnay.
Chardonnay is back
It may take a while for this trend to fully take hold but winemakers worldwide are beginning to investigate the roots of the once-cherished Chardonnay, discovering that this noble grape variety can, and should, be used to make delicious and complex white wines which offer structure and diversity. Enhancing this revelatory trend is the welcome surge of lesser-known but equally wonderful grape varieties such as Pinot Blanc, Viognier, Semillon and Riesling. Excitement is teetering on the horizon as we enter 2012 and the Year of the Dragon. Embrace these new trends as they bring opportunities to discover new favourites for you and your kin. As the old Scottish song suggests, let’s raise a cup of wine my friends, for auld lang syne!
BUYERS’ GUIDE 2012 | 33
Ambiance
&
Character Style & Design Trends
Kelsey Klassen Staff Writer
I
t’s a matter of taste, and we’re not just talking about food! Each restaurant has a unique personality crafted and designed by those that are invested in the project; but like all great works, it is reflective of a time and place. This year, we found three key elements commonly taking place in the world of restaurant interior design, and the inspiration is in keeping with theme for 2012 – it’s all about a return to the rustic and simple old-world charm, with a unique flair that is reflective of the patrons and the neighborhood.
Art & Décor
This year, many interior designers that deal specifically with restaurants are placing an even greater importance on art and overall décor. From lighting fixtures and menu designs to mounted prints and ornate details, these unique features create a distinct ambiance. With growing competition in the foodservice sector, guests are expecting a higher level of attention to detail, dining out for the overall experience rather than stand-alone great food. Your patrons will notice a standout piece of art or a distinctive menu format that also encourages conversation and adds to the overall feel of your restaurant. 34
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“Each restaurant has a unique personality crafted and designed by those that are invested in the project”
Clean, Simple & Crisp
The principle of clean and uncomplicated design plays heavily this year in restaurant interiors. Less is more, and the push for more natural ingredients has also transferred over to the look and design of a restaurant. Increasingly, guests are visiting establishments that are free of clutter and outfitted with simple plateware and cutlery. Natural wood long tables have an organic feel and encourage guest interaction – with guests having the option to sit in pairs, or engage in a cross-over of conversation with other parties and patrons. The design for this year has a focus on creating a more personable and authentic dining experience, so creating comfortable and natural setting that is clean and simple will promote conversation and help to make your place the hottest spot in town.
Exposed Kitchens
Exposed kitchens are continuing to be a permanent feature on the trends list for design ideas. Popular for many reasons, exposed kitchens fit in to this year’s theme of authenticity and creating a unique and memorable experience. While it’s always nice to simply have a plate of food appear in front of you as if by magic, exposed kitchens add to the experience, as the guest can see all the work and preparation with fresh ingredients incorporated into a dish. While these top trends seem to showcase a shift in consumer preference and taste, one important recommendation is to never overlook the neighborhood and the local people. The face and design of your restaurant should reflect the heart and soul of wherever your restaurant is located. The most beautiful artwork is that which can be shared, so be sure to consider that element when deciding on new décor and design ideas.
Remaining positive (and focused) in today’s challenging business climate
Labour costs Geoffrey Howes
S
omeone asked me recently when things would get better so that they could start making money again? Wouldn’t it be great if life in the restaurant business was that easy! Our reality is that making money in a weak, highly competitive environment is a game of inches. Let’s focus on the five key areas that will certainly make the difference between profit and loss.
Maximizing potential sales
Ensure that the guests in your restaurant are blown away each and every day...nothing is too much trouble. Develop and execute a detailed Marketing plan; ensure you can measure the results of your efforts by using call to action campaigns. Cut back on image advertising as much as possible as these ads help to build your brand but don’t drive short term sales. In house mailing lists are an invaluable, free marketing tool.
Food and Beverage costs
Prepare “anticipated food cost” projections for all menu items to ensure you can hit your food cost budget, regardless of your sales mix. Ensure all wine markups are reasonable and use creative ways to use beverage pricing to drive sales. ie: fixed $ markups on quiet days of the week and special pricing on cocktails.
Labour is the hardest cost to manage. (especially as Minimum wage continues to increase) Calculate and monitor your sales per man hour (SPMH) and your man hours per customer (MHPC) on a daily basis. Use a weekly labour cost report to help you manage the overall percentages against budget and ensure that all employee schedules are staggered and open ended. When it’s not busy send people home!
Variable Expenses
Maintain a zero based approach to all variable expenses, working on the premise that whatever you spend will cut into your profit. Do you really need that new reservation system? Or do we need to spend so much on internal promos.
Fixed Expenses
This is one of the most difficult areas to shave costs; however there are always small opportunities. Is it time to have a conversation with your landlord to identify areas that you can reduce costs? Do you really need that extra storage area or is it simply nice to have? There is no simple substitute for closely monitoring and managing your business on an hourly, daily & weekly basis. Develop some tools to help you and then focus on building sales, above all remain positive!
Geoffrey Howes is an independent restaurant advisor and member of the BC Restaurant Hall of Fame (604) 788-9051 gahowes@shaw.ca BUYERS’ GUIDE 2012 | 35
Restaurant Tenants Negotiate Your Commercial Lease
Dale WIllerton The Lease Coach
W
hen I travel around North America speaking at restaurant shows, a few trends are evident. Cupcake shops are popping up everywhere; more yogurt and smoothie shops are appearing. Brazilian steakhouses and fondue restaurants are making headway. More restaurants are including patio space. Burger places are exploding in popularity. On the downside, however, all these eating establishments are all competing for similar locations in their category. As The Lease Coach, I spoke on this very issue at the recently held BC Foodservice Expo in Vancouver. I also explained how restaurant tenants may struggle to negotiate a fair lease deal with their landlord. Restaurant tenants may only go through the leasing process once or twice in their lifetime while professionals who negotiate leases every day for a living. While presenting to my audience, I shared a number of key leasing tips and strategies designed to help restaurant tenants better negotiate with their landlords. By effectively asking (or, better yet, having a professional advocate for you), you can sign a more appropriate lease term, receive valuable tenant inducements and pay discounted rent.
Negotiate to Win
All too frequently, restaurant tenants enter into lease negotiations unprepared and don`t even try winning the negotiations. If you are not even negotiating to win, you won`t. With big commissions at stake, you can be sure the landlord`s agent, on the other hand, is negotiating fiercely to win. Restaurant tenants should remember that it is okay to negotiate aggressively.
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Be Prepared to Walk Away
Try to set aside your emotions and make objective decisions. Whoever most needs to make a lease deal will give up the most concessions. A good restaurant in a poor location will become a poor business.
Ask the Right Questions
Gathering information about what other tenants are paying for rent, or what incentives they received will position you to get a better deal. Consider that your landlord and his agent know what every other tenant in the property is paying in rent, so you must do your homework too.
Brokers ‌ Friend or Foe?
Real estate agents and brokers typically work for the landlord who is paying their commission. It is not normally the agent`s role to get the restaurant tenant the best deal – it is their job to get the landlord the highest rent, the biggest deposit, etc. The higher the rent you pay, the more commission the agent earns. If you are researching multiple properties, try to deal directly with the listing agent for each property, rather than letting one agent show you around or show you another agent`s listing. Your tenancy is more desirable to the listing agent if he can avoid commission-splitting with other agents.
Never Accept the First Offer
Even if the first offer seems reasonable, or you have no idea of what to negotiate for, never accept the leasing agent`s first offer. In the real estate industry, most things are negotiable and the landlord fully expects you to counter-offer.
Ask for More Than You Want
By effectively asking, you can sign a more appropriate lease term, receive valuable tenant inducements and pay discounted rent.
If you want three months free rent, then ask for five months. No one ever gets more than they ask for. Be prepared for the landlord to counter-offer and negotiate with you as well. Don`t be afraid of hearing `no` from the landlord – counteroffers are all part of the game.
Negotiate the Deposit
Large deposits are not legally required in a real estate lease agreement for a real tenant. Deposits are negotiable and, more so than anything else, often serve to compensate the landlord for the real estate commissions he will be paying out to the agents.
Measure Your Space
Restaurant tenants frequently pay for phantom space. Most restaurant tenants are paying their rent per square foot, but often they are not receiving as much space as the lease agreement says.
Negotiate, Negotiate
The leasing process is just that – a process, not an event. The more time you have to put the deal together and make counter-offers, the better the chance you have of getting what you really want. Too often, restaurant tenants mistakenly try to hammer out the deal in a two- or threehour marathon session. It is more productive to negotiate in stages over time.
in on a leasing webinar will make a difference. Attending your local restaurant shows to meet with exhibitors and sitting in to listen to knowledgeable industry speakers is another excellent way to learn. And, don`t forget to have your lease documents professionally reviewed before you sign them. With hundreds of thousands of dollars in rent at stake, personal guarantees and other risks, you can`t afford to gamble. In leasing, restaurant tenants don`t get what they deserve, they get what they negotiate. For a free copy of my leasing CD, Leasing Do’s & Don’ts for Restaurant Tenants, please e-mail to DaleWillerton@ TheLeaseCoach.com. Dale Willerton is The Lease Coach, a Commercial Lease Consultant, member of the BC Restaurant Association and author of “Negotiate Your Restaurant Lease or Renewal”. Got a leasing question? Need help with your new lease or renewal? Call 1 800 738-9202, e-mail DaleWillerton@TheLeaseCoach.com or visit www.TheLeaseCoach. com and/or www.HelpULeaseRestaurant.com.
Educate Yourself and Get Help
Unless you have money to throw away, it pays to educate yourself. Taking the time to read about the subject or listen
BUYERS’ GUIDE 2012 | 37
Celebrate Excellence.
Now Accepting Nominations 38
| BC RESTAURANT NEWS
www.bcrfa.com
Strength in Numbers
I
t seems that at some time or another, everyone toys with the idea of opening a restaurant.
Why a restaurant? There are easier ways to make money. You hear time and time again about restaurants that open quickly and close their doors just as quick. In their experience, Richard Marken and Matthew Muzzillo, feel many of these closures could be averted if restaurateurs just had to the tools at their disposal to effectively manage their business. According to Muzzillo, “Information can be powerful, as long as you get it in time and you know how to analyze it. It’s no good if you find out today that your costs were too high two months ago.” Restaurateurs everywhere know how true this is. Operators throughout BC are finding it harder and harder to identify competitive advantages in an economic landscape that seems to continue to find new ways to sting operators. From tax changes to increases in minimum wage to ever-tightening liquor laws, how is a restaurant to survive?
Marken and Muzzillo were already owners of their own successful businesses and were familiar with looking at their businesses with objective eyes. The both felt that if the industry could get access to real time statistics and reports, operators could make more timely decisions that could positively affect their bottom lines. Muzzillo goes on to explain, “Most operators are getting their statements well after the end of the month and by the time they realize that there are issues with some of their costs, it’s almost too late to combat the problem. Rocket Science Hospitality Solutions helps you close that gap, and identify problems before they hit the income statement for that period.” The next time you receive your statements from your accountant or bookkeeper, ask yourself, Would it have been helpful to have access to this information sooner? If so, Rocket Science Hospitality may be able to help.
“The restaurant industry has some of the tightest profit margins of any industry.”, claims seasoned restaurateur, Richard Marken, President of Rocket Science Hospitality Solutions. Marken, Muzzillo and their team have developed an operational management application utilizing restaurant management philosophies that have been honed over a period of 25 years in multiple countries and different food service capacities. “We built this application to put the power of knowledge back into the operator’s hands. We found, in just one example, that after utilizing our operational philosophies, the operator realized a decrease of approximately 5% in overall labour cost alone. That resulted in savings of over $9,000.”, exclaims Marken. Typically operators fumble through a mismatch of different reporting tools; paper, excel and accounting applications just to complete the daily tasks. “Our application takes all the tasks currently practiced every day and gives operators a one stop tool to record their information.” reveals Matt Muzzillo, Co- Founder and VP of Business Development for Rocket Science. BUYERS’ GUIDE 2012 | 39
Managing Your Kelsey Klassen Glen Zotek
W
Purchases
e all know that the world is forever changing, but it seems that the biggest shift we have seen in recent years is the steadily rising price of all purchased goods. Energy costs, poor crops, and global demand are all putting pressure on the businesses and organizations in the foodservice sector. What’s more, experts are anticipating an increase of approximately 5-7% across the board this year alone. The restaurant industry is also making the move towards being more environmentally friendly, buying more green products and produce from local markets, and offering healthier options to customers. Here are some ideas on navigating through current trends and ways to help control your costs and manage your purchases effectively.
Creative Shade Structures The Evolution of Outdoor Living
Capilano Waterproof Shade Sails (left) are made with a waterproof fabric which is ideal for carports or protective sails over entry ways and patios. They are ideal for business or residential use. Tulip Umbrellas (right: Hilton Hotel Fort Lauderdale, Florida) offer up to 90% UV Protection and can be created and displayed in many colours and individually printed for branded events and trade shows.
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We can design and build your project from conception to final construction, or simply supply the Shade Sails according to your specifications.
1-855-899-8290
www.shadesailscanada.com • info@shadesailscanada.com
Consolidate
When purchasing in today’s market, be sure to keep in mind the idea of consolidation. • U se Fewer Suppliers – The more suppliers you have, the less purchasing power you possess. The more business you give a supplier, the better your overall pricing. • L imit Deliveries – Distributors will offer you discounts on pricing if you minimize the amount of deliveries you require.
Kitchen Systems
One large factor in food cost is waste – the lack of proper systems can be expensive, sometimes up to 5% more per month. To avoid the added expense, implement the following: • O rdering System – Use par levels on your ordering guide to ensure over-ordering does not happen. • P rep Par Levels – Establish daily levels, thereby keeping food fresh, safe and out of the garbage can. • R otation – Establish proper procedures and practices to ensure the first product in is the first product out. • Waste Sheets – Record all waste. This allows you to track and understand where and why waste is happening.
Seek Alternatives
• S uppliers tend to show you products they want to sell you, because they are the most profitable. Instead, ask for alternative products and samples to ensure you get the best products at the best price.
Process In House
• I tems such as pre-processed vegetables, cheeses, sliced/cooked meats and sauces come at a premium price. If you have the labour and the skill, processing in house can save you a lot of money. In house processing can also be healthier and better quality.
Healthy Options
As our society is changing, healthy food is becoming increasingly popular, especially with children’s menus – this is a great place to start. • Organic Meats – Many local suppliers prices are now similar to non-organic producers. • Cooked Meats – When possible, buy raw meats for sandwiches and roast your own. This results in less sodium and no preservatives.
Go Local
Buying local helps our economy, results in fresher food, and it’s also great for the environment. Some ideas to help you implement local offerings: • Work with local farmers and producers in the summer months. • A sk your suppliers – good suppliers have a list of products that are produced in the province. • Design menus around items that are grown locally.
Go Green
While going green is easier said than done, and many green products cost substantially more than traditional products, there are several other ways to be environmentally conscious: • A sk Your Suppliers – Suppliers have lists of greener alternatives that may work for you. • Wet Waste – Upwards of 50% of all garbage for a foodservice facility is compostable; there are several companies that offer this type of service. • Lighting Assessment – BCRFA’s energy advisors offers free assessments, while changing to modern lighting can save you money in the long run. • E nergy Efficient Equipment – If you rent a dishwasher, ask for an updated model that uses less water and less energy. • B uy Local – Shipping food from across the country or other countries makes for more pollution and harms our environment. Try buying local products that reduce your carbon footprint while also promoting your local economy.
For more information, contact Glen Zoteck at (604) 315-2651 or email glen@zoteck.com.
BUYERS’ GUIDE 2012 | 41
Trends in
Employee Payroll Amanda Stephens
A
s technology of all kinds progress, Payworks expects to see a continued movement from traditional software to “cloud computing” technology. In cloud computing, the user’s computer contains almost no software or data, and instead primarily uses a web browser to access services and data that are hosted on an offsite network. Cloud computing makes it easier for payroll service providers to deliver the best of their products to end users as cost-effectively as possible. Cloud computing should be of particular interest to the hospitality industry, as the 24/7 availability of these services on the web are useful for businesses with employees that don’t work a 9-5, Monday-Friday workweek. Because cloud computing allows all of the functionality of a server-based system with none of the maintenance and cost, it has also opened doors to integrated workforce management systems and to new mobile technology methods, such as payroll applications for smart phones and tablet computers, and to innovative payment methods, such as paycards.
Integrated Workforce Management
An online workforce management system fully integrates and streamlines Payroll, Human Resources Management, and Employee Time Management, along with Employee Self Service. This integration eliminates re-keying of data, as input is immediately shared among your chosen modules, ensuring work-flow efficiency, accuracy, and the integrity of your valuable data.
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As part of an integrated workforce management system, Employee Self Service is becoming more readily adopted by businesses of all types. Employee Self Service empowers employees to view and access their own payroll information, including pay stubs and schedules, at any time and from any computer with web access. As Employee Self Service seamlessly integrates with Payroll, HR, and Employee Time Management, it can lower the costs of your payroll and HR administration while improving data accuracy.
Mobile Technology
Mobile technology is becoming more pervasive and can be very useful in the workplace; however, there is little sense in adopting technology just for technology’s sake. Organizations should only adopt those applications that make sense for their business. Businesses need to keep in mind that as mobile technology becomes more commonly used in the workforce, it is introducing a new element into data protection. An organization’s control over confidential and private data lessens as it moves beyond the walls of the office and employees take ownership over their own data. Employers should prepare to educate employees on how to protect their personal data before adopting mobile technology.
Looking to the Future
Embrace technology: over the last eight years the payroll technology industry has changed significantly, and has gone from a server-based to a web-based system. These new web-based systems are fully integrated and have taken great strides in reducing administrator workload and improving data integrity. These systems will continue to evolve into management tools that will enable decision making within all levels of the organization, contribute to employee retention and workplace efficiency, and ensure both internal and external compliance. For more information or to contact a Payworks representative, please visit us online at www.payworks.ca.
GEOFFREY HOWES T: 604-788-9051 E: GAHOWES@SHAW.CA
Howes Hospitality
Howes Hospitality helps you to maximize profits and improve the performance of your business to ensure your future success through:
• Business Coaching • Lease Negotiations • Operational Reviews 42
| BC RESTAURANT NEWS
• Marketing Concepts • Project Management • Cost Control
Selecting a payment processor:
Are you getting the best deal? If you’re considering credit and debit card processing for your business, chances are you’ve seen some low advertised rates or promotions. Or, if you already accept credit cards, you might be looking at the fine print on your statement and wondering if you’re getting the best overall pricing on your merchant account.
Low rates may look appealing, but there’s often more to it than meets the eye: have you looked closely at the fine print on your statement? Most monthly statements are so complex that few business owners take the time to read them. Unfortunately, when they do, they often find hidden fees and discover they are paying too much for their payment processing.
Price is one of a number of factors to consider when choosing a payment processor for your business. Choosing a processor that doesn’t suit the needs of your business can cost you dearly. The following outlines some of the key things to consider when opening a new merchant account or switching your credit card payment processing.
Who determines the fees and rates ?
How much will it cost me?
The payment brands determine interchange fees. The rate that
Do you know what you are really paying? Your effective rate
you pay for a transaction varies depending on several factors:
is a combination of two things:
n Type of card (debit, credit, rewards card)
n Fees (also known as “assessment” or “interchange”)
n Type of transaction
(the card is present, a phone order, an online order) n Your average transaction volume
The fee is also tied to the level of risk for that transaction; the lower the risk, the lower the rate will be. So, for example, a transaction conducted in a card-present environment, such as in a store, is a lower risk and fee than in a card-not-present
you pay the Payment Brands like Visa®, MasterCard® and Interac® n Charges paid to your credit card processor
Look more closely at your statement: chances are your ‘true’ rate is quite a bit higher than you thought. Ask your payment processor (or one you are considering) to review your statement and provide a free assessment on what you should be paying.
environment, such as on a Web site. In addition to interchange fees, the Payment Brands may charge an assessment fee, which covers the costs of managing their network.
BUYERS’ GUIDE 2012 | 43
What is Interchange?
5 IMPORTANT CONSIDERATIONS
An interchange fee is charged on every transaction you process, and this fee is paid by the payment processor to the issuing bank through the payment brands.
Ensure the company is experienced and financially stable. 1
Know what you’re getting and paying for. Are you confident about what services you are getting and know exactly what you are paying for? Are there any hidden fees? Look for a payment processor that takes a customized, consistent approach to pricing. This gets you the best pricing and the best rate possible.
Do they fully disclose all fees and hidden charges? 2
3 Choose a payment processor who takes the time to talk to you about your specific needs — a description of your business, how you fulfill your orders and so on — then determines your best pricing options. If you’re already processing credit and debit cards, and are considering switching, ask your new provider to look at your current statements and rates to determine where they can deliver better value.
4
5
For more information about Chase Paymentech’s preferred rates for BCRFA members, call:
Check their background – how long have they been in the processing business? When opening a merchant account or switching your payment processor, choose a company you can count on.
Before you sign up, understand all the fees associated with your account. What will your total, true cost of accepting credit cards be? That ‘fixed rate’ may include many hidden charges and fees. There are more than 200 interchange categories that could impact you as well as a broad range of surcharges-which means you need to understand more than just your qualified rate to understand what you’re actually paying.
Are their systems secure and compliant with industry rules and regulations? Cardholder data security is an important responsibility for all merchants. Do you know all the steps to be compliant? To accept payments, your business must follow Payment Brand rules and regulations. Ask your payment processor to help you become and stay compliant.
Does your payment processor provide a single point of contact for all your payment needs? Who do you call if you have questions? Are they knowledgeable and courteous? Can you reach them 24/7?
Do they provide merchant account statements that you can understand? Before opening or switching your merchant account, make sure you’ll get a clear statement. It’s a fact that most merchant statements are too difficult for merchants to understand. As a result, many do not have a clear grasp of their actual “cost of acceptance”.
Chase Paymentech is a leading payment processor who works closely with BCRFA to provide members with the latest Pay-at-the-Table technology bringing credit and debit card payments right to your diners.
1.877.801.1817
www.chasepaymentech.ca
®MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. ®Registered trademark of Visa/Lic. User. ®Interac and the Interac logo are registered trademarks of Interac Inc. ®: Used by
Amex Bank of Canada under license from American Express. ™Trademark of Chase Paymentech Solutions, LLC, Chase Paymentech Solutions authorized user. ©2012 Chase Paymentech Solutions. All rights reserved. 44 | BC RESTAURANT NEWS
Generic Drugs Terry Schorn Morneau Shepell
as a substitute
C
ompanies need a competitive compensation package if they intend to recruit and retain talented and qualified employees. An important element of this compensation package is your benefits program. The BCRFA, with the assistance of Morneau Shepell, has designed a comprehensive group insurance program for association members that addresses today’s health care needs. It includes: • Basic life and Accidental death and dismemberment • Long term disability • Short term disability • Extended health care • Dental care In order to provide the best possible care for your workforce while controlling the costs of the health care plan, you need a managed health care strategy. The key to creating an attractive package for your employees while remaining cost-effective is education. By understanding how to use their benefits effectively your employees can appreciate the benefits you provide.
Educate Your Employees
Educate your employees on how best to use their coverage. Tell them to see if their benefits coverage overlaps with the coverage available through their spouse’s health plan. In many cases, they can coordinate this coverage with their own and end up with broader coverage for the family.
About Generic Drugs
According to Canadian Generic Pharmaceutical Association, generic drugs offer the same high quality as their brand-name equivalents. There is no difference as far as quality, purity, effectiveness and safety between generic drugs and brand name drugs. The federal Health Protection Branch must approve all drugs sold in Canada. In addition, each product must also meet the strict regulations established by The Food and Drug Act, and both generics and brand name drugs are subject to the same rigorous standards. On average, generic drugs cost approximately 45% less than their brand-name equivalents. The pharmaceutical sector is a billion dollar industry in Canada so it’s easy to appreciate the amount of money at stake. For more information on generic drugs and the generic drug industry, please visit Canadian Generic Pharmaceutical Association’s web site at www.cdma-acfpp.org. The BCRFA group insurance program provides members access to a dedicated consulting team with knowledge and resources to assist you in matters such as generic drugs as a substitute. For more information about the BCRFA’s group insurance program, contact Terry Schorn at 1-800-663-0790, extension 6362, or visit the BCRFA’s web site at: www.bcrfa.com.
Generally, the highest cost element of a benefits plan is the prescription drug coverage. One way to help reduce this cost is to make your employees aware of generic drugs. One common misconception is that generic refers to a lower quality product. It may be true that brand names have a catchy, easier to remember name and have been out in the market longer, however, the public can be certain that product approval and manufacturing standards for generics are the same as those required for name brand pharmaceuticals. Don’t let advertising mislead you into thinking that there is a difference between generic and brand name drugs! BUYERS’ GUIDE 2012 | 45
Membership
Member Programs Informed Dining Live Smart Douglas Collage
New Members
Haarsma Waste Innovations The Restaurant at Spirit Ridge EML Enterprises Inc. Wrap Zone Lupo Restaurant Quay West Kitchen & Catering Canada Green Packaging Inc. Smitty’s Restaurant Just-Eat Eat Marketing La Bussola Rocket My Profit Vision Based Software Northwest Systems Corp Silvco Textile Management
@crestaurant @GoldfishKitchen @WickInnBC @mybcinfo @Irashai@TheRefineryVan @YBC_brewing @foodie_photo @TasteofKelowna @grousemountain @sushiinsooke @luporestaurant @Heather2020 @HotelVancouver @thereef @luporestaurant @Glowbal_Group @DynamicHR @dedutch @HamiltonStGrill @urbanthaibistro @CruRestaurant @OPUSBar @HartHouseRest @BurgooBistro @BCPubs @ElixirVancouver @petesplacepizza @naturesfare @HyattVancouver @winebcdotcom @PowerSmartBC @cactusclubcafe @wildapplemanteo @MonkMcQueensVan @Targetchatter @kelownamuseums@TheSmokingDog @VancouverAqua @charmmodernthai
follow us @bcrfa
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Appointment of Karen Barnaby as Chef
Product and Business Development
W
ell known Vancouver chef. Karen Barnaby has been appointed to a team of Leading Fresh Food companies; Albion Fisheries, Intercity Packers, and Fresh Start Foods in the role of Chef – Product and Business Development. She will join the group effective April 16, 2012. Karen is one of the founders of West Coast and local dining in Vancouver. She brings an incredible background; leading some of the best local restaurants, most recently a 17 year stint at the renowned Fish House in Stanley Park, authoring several cookbooks, teaching and mentoring countless up-and-coming chefs her style, and writing as a regular food columnist in the Vancouver Sun newspaper. Quoting Ms. Barnaby, “I look upon myself as an interpreter, translator and teacher. I like a wide range of flavours and sensations, as hot and flavourful as Thai green curry or as soft and elusive as chestnut ice cream.” “We expect Karen to bring new and creative ideas to each company’s product lines as well as directly with customers, chefs and alike. Karen has a unique and outstanding talent that the food scene around BC can benefit greatly from” says John Milobar, President, Albion Fisheries. Intercity Packers, Albion Fisheries and Fresh Start Foods process meat, seafood and produce products respectively for the food service, hospitality and retail markets in Western Canada and are part of the Gordon Food Service Family.
O
ver the recent months, the BCRFA team has endeavored to produce the most comprehensive and groundbreaking membership benefits package. Our focus was on innovative ways to connect, inform and market our restaurant and associate members, and in doing so we have created a number of new membership features that will help your business succeed. We started by launching a website with an aim to make it the most engaging, resourceful and up-to-date tool for restaurants, supplier and consumers. bcrfa.com is more than a website that informs you about the latest industry programs and news - it is an online community that allows you to connect with employees, business owners, industry leaders and consumers.
Learn how you can make the most out of the new bcrfa.com
Connect
Make new contacts, share information and discuss the latest industry news with your fellow restaurateurs. Our blogs, discussions and forums are the easiest way to share information with BCRFA members in your region or across the province, and our enhanced social media platform helps you grow your professional network.
Stay Informed
The BCRFA is the industry’s go-to source for vital up-todate information that helps you stay informed about the issues that matter. We keep the members-only section filled with the latest industry stats, trends and articles that help you make smarter business decisions. Have an HR question? Login to our “Ask Gillian” section for useful information on employee relations or download our Restaurant Regulations Made Easy in BC manual – complimentary to members.
Market
Our new website is the perfect outlet for both restaurants and suppliers to gain an advantage in the marketplace. The BCRFA has developed the province’s most comprehensive online restaurant database and suppliers’ guide and our members are featured front and centre. BCRFA members have the exclusive opportunity to highlight their business through personalized interactive profiles; upload pictures, video, menus, logo, company/ product description, website link, and contact information on your own space to showcase your business. To ensure you make the most of your listing - login to bcrfa.com to activate and personalize your company page. Have an event or a promotion that you would like to share? Let us know and we’ll post it on our industry events calendar. For more information about your online account, please contact Morgan at 604-669-2239 or mnugent@bcrfa.com
www.bcrfa.com
BUYERS’ GUIDE 2012 | 47
Paying too much to accept credit and debit cards? We can help. Let Chase Paymentech provide you with a free cost analysis and help you get the right solution for your business.
Solutions for your industry:
Service for your business:
Pay-at-the-Table Countertop and contactless Mobile, long-range wireless Ecommerce Gift card programs for as low as $6/month*
Certifications with leading Restaurant Management systems Live, 24/7 customer support Free cost comparative assessment Preferred rates for BCRFA members†
Getting started is easy!
1.877.801.1817
visit: www.chasepaymentech.ca
†All applications are subject to credit approval and applicants must be an official BCRFA member in good standing. *Certain terms and conditions apply. Monthly transaction fee for Chase Paymentech Now! and Advantage Gift Card Programs. Subject to merchant entering into a Gift Card Agreement with Chase Paymentech, pricing available for the term of the Gift Card Agreement with Chase Paymentech. Gift Card production costs, including cards are extra. TM Trademark of Chase Paymentech Solutions, LLC, Chase Paymentech Solutions authorized user. All other trademarks, registered trademarks, product names and logos identified or mentioned herein are the property of their respective owners. Subject to range limits and wireless service availability. © 2012 Chase Paymentech Solutions. All rights reserved.
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