bcrestaurant news April 2011
The Voice of Your Industry
White Spot Named one of Canada’s 50 Best Managed Companies
read how Warren Erhart keeps things fresh at this iconic brand
Liquor Stats
BC’s Top 10 Licencee Liquor Sales
Getting the Most
Out of Your Membership
2011 Buyer’s Guide
BUYERS’ GUIDE 2011
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inside... Listings
Accounting...........................5 Agencies..............................5 Associations & Governments.......................5 Bakery & Baking Supplies...................5 Bar Equipment & Supplies...............................5 Benchmarking Tools............5 Beverages non alcoholic.........5 Brewers...............................6 Brokers & Distributions........7 Business Services...............8 Business Supplies...............9 Catering...............................9 Cheese................................9 Coffee & Tea........................9 Construction & Building Materials..............................10 Consulting...........................10 Dairy & Eggs.......................10 Design & Decor...................10 Desserts..............................11 Education & Training...........11 Employment Services..........12 Energy & Conservation.......12 Finance................................12 Fire & Safety........................12 Food Producers...................12 Food Service Suppliers.......13 Fresh & Frozen Produce.....13 Furniture..............................13 Cover Image: Veer.com Contents Image: Veer.com
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Gelato Equipment................13 Health & Nutrtion.................13 Health Inspection.................13 Heat, Vent & AC..................14 Importers.............................14 Insurance.............................14 Janitorial & Chemical Supplies...............15 Kitchen Equipment..............15 Legal....................................16 Licensing.............................16 Linens..................................16 Liquor & Spirits....................16 Maintenance, Repair & Operations.......................16 Marketing & Public Relations.............................16 Meats & Poultry...................17 Menu Covers & Design.......17 Organics..............................17 Packaging............................18 Party Supplies.....................18 Patios & Outdoors...............18 Pest Control.........................18 Plumbing.............................18 Point Of Sale.......................18 Produce...............................18 Publications.........................18 Refrigeration........................19 Rentals................................19 Seafood & Fish....................19 Signage...............................20
Small Wares........................20 Technology..........................20 Tourism ...............................20 Uniforms & Shoes...............20 Used Equipment..................20 Vending...............................20 Waste Management............20 Water...................................21 Wine & Spirits......................21
bc restaurant news The Voice of Your Industry
©2011 British Columbia Restaurant & Foodservices Association
Features
President’s Message...........4 Chair’s Message..................4 BC’s Liquor Sales................22 Drinks of the Month.............23
Education
Top 10 HR Tips for Surviving Economic Hard Times...............24 Top 10 Ways to Save Energy in the Kitchen ............................25 Top 10 Healthy Eating Tips for Restaurants............................27 Music in Restaurants...........28 Minimum Wage....................29 FortisBC ..............................29 WorkSafe FAQ’s..................30
Membership Take Advantage of Your Membership................32 Payment Processors...........34 Recognizing Outstanding Members: White Spot and Cactus Club ........................36 News Makers.......................38 Food Events........................39 MarketPlace Listings...........39 Twitter Listings.....................39
BCRFA Staff
CEO & PRESIDENT DIRECTOR OF MARKETING DIRECTOR OF FINANCE ASSOCIATION COORDINATOR MEMBERSHIP MANAGER BCRN CREATIVE DIRECTOR
Provincial Board Members PROVINCIAL CHAIR
Ian Tostenson Sharron Tulk Durda Krilic Morgan Nugent Kelsey Klassen Candice Harvey
PROVINCIAL PAST CHAIR
Rob Fussey, A&W Services of Canada John Harper, ABC Country Restaurants
SECRETARY Liz DaMata, The Reef Restaurants TREASURER Peter Teasdale, Aramark Canada VICTORIA CHAIR Don Monsour, Hospitality Associates Consultants
UPPER ISLAND CHAIR
KAMLOOPS CHAIR
Per (Pete) Maltesen, New York Style Pizza & Pasta
Bryce Herman,
Advance Hospitality Consulting Services
OKANAGAN CHAIR Dan Darragh, Pizzaway BOARD MEMBERS Richard Floody,
Floody & Associates Heidi Romich, Heidi’s Restaurant
Gil Goldstein, GFS Canada Bill Waring, De Dutch Bob Parotta, Butchart Gardens PRINTED AT EAST VAN GRAPHICS MAILED AT DMS DISTRIBUTERS BC Restaurant News is the official publication of the British Columbia Restaurant & Foodservices Association. Published six times a year. No part of this magazine may be reproduced without the written permission of the BCRFA, the publisher. The views of this publication are not necessarily the views of the Association. The BCRFA reserves the right to refuse any advertising or part thereof. Contact 1 877 669 2239 to become a member. Subscription is included with membership 439 Helmcken Street Vancouver, BC V6B 2E6 t: 877 669 2239 f: 604 669 6175 bcrn@bcrfa.com www.bcrfa.com
BUYERS’ GUIDE 2011
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President’s Message Your Voice With Government
Minimum Wage:
When I sat down to write my message for last year’s Buyer’s Guide, the issue on everyone’s mind was the HST. What a difference a year makes. In the last 12 months we have not only been dealing with the effects of the HST, but we have also been tasked with the new .05 drinking legislation and new minimum wage increases; talk about a triple whammy.
With new government a change in the minimum wage was expected but the magnitude and timing was not. A 28% increase in wages for servers (non alcohol) and 12% for servers of alcohol is a hit that industry in these economic times simply cannot handle without negatively affecting employment and profitability. And although pleased that government listened to the representations of the BCRFA with respect to a tipped wage differential, we were disappointed that this differential does not apply to all servers who earn gratuities. As expressed by many of our unlicensed full service members we know that many servers in unlicensed establishments earn as much as those who serve alcohol regularly. The irony of course is that as a result of the .05 drinking regulations less alcohol is being served in restaurants. The BCRFA is lobbying the government to reconsider this point of difference. In addition to the increase, the government also eliminated the training wage. This will no doubt have a negative effect on youth employment as restaurants will look to hire more experienced workers given these new wages. We have made this point to the government and are asking for a wage subsidy or training tax incentives to provide relief for businesses who hire first time workers.
.05 Drinking Legislation
We have provided the new Attorney General, Minister Shirley Bond a robust document outlining the very negative impacts these regulations have had on industry sales. The government has admitted that there have been unintended consequences to business and have asked for direction on how they can balance the situation. We have suggested that industry can help with education, but penalties need to be reduced for drivers registering under .08. The former Attorney General was considering some type of appeal process for those under .08 and we will continue to represent your interests rigorously in an effort to restore industry sales.
HST
The new government has committed to a mail in vote slated for June 25, 2011. Our position is that while HST is likely a good tax long-term for our economy it is an unfair tax on restaurants. It has made restaurant meals even more expensive than non-taxed grocery food and is a spending block for consumers. We continue to have discussions with government on mitigation.
Livesmart BC
The government has made a substantial investment in an energy program in partnership with the BCRFA and the Canadian Restaurant Association. Beginning April 15 2011, there will be three energy advisors throughout the province (Kelowna, Vancouver, Victoria) who will provide free energy assessment to restaurants and to advise ways to decrease energy consumption and reduce operating costs. Information will be available shortly at www.thegreenadvisor.ca While this past year has been extremely difficult for our industry, our strategy remains to build consumer confidence and work intently behind the scenes to advocate with government to create an environment of growth and opportunity. The family agenda of our new Premier will be best served by creating jobs and keeping the economy strong, so we congratulate Christy Clark and look forward to her promise that she will consult industry regularly. — Ian Tostenson, President BCRFA
Chair’s Message
As an operator I appreciate that finding a suitable supplier can be crucial to the success of your business. The quality and reliability of the products and services we buy is often the cornerstone on which we build our reputations. Therefore I am pleased that the tradition of promoting BCRFA supplier members continues with the 5th annual BCRN Buyer’s Guide. You can take comfort in knowing that the suppliers listed here are fellow members of our Association and have a vested interest in the success of our industry. In addition to listing our suppliers, the Guide contains useful tips to help manage and operate your business more efficiently and profitably. We see the Guide as another valuable tool that BCRFA members can use to do better, smarter business in an increasingly competitive environment. – Rob Fussey, Chair BCRFA 4
| BC RESTAURANT NEWS
Accounting KPMG LLP
Kevin Schindler
777 Dunsmuir Street Vancouver, BC V7Y 1K3 (604) 691-3457
Agencies
CASTLE AGENCIES David Terretta
2685 Byron Road North Vancouver, BC V7H 1L9 (604) 904-7681 www.castleagencies.ca
PMA – CANADA Pamela Wright
140 - 265 25th Street West Vancouver, BC V7V 4H9 604 922 8934 www.pmacanada.com
Associations & Governments COMOX VALLEY ECONOMIC DEVELOPMENT John Watson
102 - 2435 Mansfield Drive Courtenay, BC (250) 334-2427 www.investcomoxvalley.com
CRFA
Mark Von Schellwitz
1500 - 701 W Georgia Street Vancouver, BC (604) 685-9655 www.crfa.ca
FOODSAFE SECRETARIAT Sally Coates
Camosun College 4461 Interurban Road Victoria, BC V9E 2C1 (250) 370-4786 www.foodsafe.ca
GO2 TOURISM HR SOCIETY Arlene Keis
450 - 505 Burrard Street Vancouver, BC V7X 1M3 (604) 633-9787 www.go2hr.ca
GREATER VICTORIA CHAMBER OF COMMERCE Bruce Carter
100 - 852 Fort Street Victoria, BC V8W 1H8 (250) 383-7191 www.victoriachamber.org
GREATER VICTORIA FOODSAFE COUNCIL Gary Gibson
201 - 771 Vernon Avenue Victoria, BC V8X 5A7 (250) 475-1858
INTERIOR HEALTH AUTHORITY Ken Christian
519 Columbia Street Kamloops, BC V2C 2T8 (250) 851-7309 www.interiorhealth.ca
PRINCE GEORGE CHAMBER OF COMMERCE
Jennifer Brandle-McCall 890 Vancouver Street Prince George, BC V2L 2P5 (250) 562-2454 www.pgchamber.bc.ca
S.U.C.C.E.S.S. Nicholas Lo
28 West Pender Street Vancouver, BC V6B 1R6 (604) 408-7268 www.success.bc.ca
VICTORIA ASSOCIATION OF CHEFS & COOKS
GIZELLA PASTRY LTD. Jim Phillipson
3436 Lougheed Highway Vancouver, BC V5M 2A4 (604) 253-5220 www.gizellapastry.com
ISLAND CITY BAKING COMPANY 105 - 12753 Vulcan Way Richmond, BC V6V 3C8 (604) 278-6979 www.islandcitybaking.com
NICHOLSON EQUIPMENT LTD. Mila Solidon
3975 Kitchener Street Burnaby, BC V5C 3L9 (604) 291-1901 www.nicholsonequipment.com
RAVENSBERGEN BAKERY SUPPLIES LTD. Marina Ravensbergen
114 - 1655 Broadway Street Port Coquitlam, BC V3C 2M7 (604) 942-4656 www.ravensbergen.com
TERRA BREADS Michael Lansky
35 West 5th Avenue Vancouver, BC V5Y 1H4 (604) 736-1884 www.terrabreads.com
Bar Equipment & Supplies
Bakery & Baking Equipment/Supplies
BUNS MASTER BAKERY Alvin Ginther
20 - 1708 Bowen Rd Nanaimo, BC (250) 753-3523
CANADA BREAD LTD. John Penner
6350 - 203rd Street Langley, BC V2Y 1L9 (604) 328-5635 www.canadabreadfoodservice.ca
BBS SYSTEMS Greg Bamford
7630 Winston Street Burnaby, BC V5A 2H4 (604) 420-4305 www.bbssystems.com
CANADIAN RESTAURANT SUPPLY Mike Otter
100 - 2602 Enterprise Way Kelowna, BC V1X 7Y5 (250) 979-1442 www.canadianrestaurantsupply.ca
INTERIOR BEVERAGE James P. Robertson
7 - 395 Adams Rd Kelowna, BC V1X 7R4 (250) 491-9266 www.interiorbeverages.com
ON TAP SERVICES Andy Paquette
6333 Milson Place Duncan, BC (250) 538-8333
P.N.TECHNOLOGIES INC. Pete Neufeld
10 - 3871 North Fraser Way Burnaby, BC V5J 5G6 (604) 431-6609 www.pntech.ca
Benchmarking Tools HALO POS
Mike Pitre
1471 Finlayson Place Victoria, BC (250) 883-9992 www.cfcc.ca
www.bargreen.com
(866) 512-2033 www.vivonet.com
BBC SALES & SERVICE LTD Ken Robyn
REVDOCS RESTAURANT BENCHMARKING www.revdocs.com
8235 Swenson Way Delta, BC V4G 1J5 (604) 589-7802 (800) 572-7802 www.bbcsales.com
Beverages – Non Alcoholic
Robert Thoren
Lee Saunders
BARGREEN ELLINGSON CANADA 001 - 4240 Manor Street Burnaby, BC (778) 452-2430
BEVTECH WATER FILTRATION SYSTEMS 6002 Bella Vista Road Vernon, BC V1H 1B4 (877) 402-1421 www.bevh2o.com
BUYERS’ GUIDE 2011
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Beverages continued COCA-COLA BOTTLING Wayne Penny
EVIAN (DANONE WATERS OF AMERICA)
1800 - 1500 W.Georgia Street Vancouver, BC (604) 685-5200 ext233 www.leadingbrandsinc.com
Patt Dyck
641 North Nechako Road Prince George, BC V2K 4M4 (250) 562-1131 www.pwbrewing.com
Bing Smith
Vancouver, BC (604) 816-3065 www.evian.com
17858 - 66th Avenue Surrey, BC V3S 7X1 (604) 576-6886 www.vitalityfoodservice.com
FUNCTION JUNCTION 100% PURE APPLE JUICE & FRUIT WINES
SUN PLUS Bert Price
Glenn & Loretta Cross
13408 Comber Way Surrey, BC (604) 594-1161
811 Hwy 33 East Kelowna, BC V1X 6V1 (250) 765-2476
VIVREAU WATER SYSTEMS CANADA INC.
HIGH-TECH WATER HOLDINGS LTD
Wes Dirksengale
Patrick & Heather Campsall
250 - 1050 Homer Street Vancouver, BC V6B 2W9 604-765-9180 www.vivreau.com
2 - 486 Birch Avenue 100 Mile House, BC V0K 2E0 (250) 395-6110
| BC RESTAURANT NEWS
PACIFIC WESTERN BREWING CO. LTD.
NESTLE PROFESSIONAL VITALITY
Carmen Ekelund
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Brewers
Jill McRae
105 - 765 Vanalmand Ave Victoria, BC V8Z 3B8 (250) 727-2222 www.coke.ca
B103011_1e_PQ_EV_BCRFA_ad.pdf
LEADING BRANDS OF CANADA
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CANNERY BREWING CO. 112 - 1475 Fairview Road Penticton, BC V2A 7W5 (250) 493-2723 www.CanneryBrewing.com
GRANVILLE ISLAND BREWING COMPANY Tracy Gray
1441 Cartwright Avenue Vancouver, BC V6H 3R7 (604) 687-2739 www.gib.ca
HOBBY BREWS J. H.(Jim) Curry
2424 South Ospika Blvd Prince George, BC (250) 562-9463
MOLSON CANADA Darren Opsahl
1550 Burrard Street Vancouver, BC (604) 664-1906 www.molson.com
Thomas Leboe
PHILLIPS BREWING COMPANY Matt Phillips
2010 Government Street Victoria, BC V8T 4P1 (250) 380-1912 www.phillipsbeer.com
R & B BREWING CO. Barry Benson
54 East 4th Avenue Vancouver, BC V5T 1E8 (604) 874-2537 www.r-and-b.com
TIN WHISTLE BREWERY Lorraine Nagy
954 Eckhardt Ave W Penticton, BC V2A 2C1 (250) 770-1122
TREE BREWING Tod Melnyk
1083 Richter Street Kelowna, BC V1Y 2K6 (250) 717-1091 www.treebeer.com
VANCOUVER ISLAND BREWING CO. Rob Ringma
2330 Goverment Street Victoria, BC (250) 361-0007 www.vanislandbrewery.com
Brokers & Distributors HORIZONTE IMPORTS INC. Denis Menendez
105 - 12885 76th Avenue Surrey, BC V3W 1E6 (604) 597-5089 www.horizontegroup.com
ACOSTA CANADA Lou Jose
100 - 9440 202 Street Langley, BC V1M 4A6 (604) 881-1414 www.acosta.com
B & C FOOD DISTRIBUTORS Glenn Miskullin
6711 Butler Crescent Vancouver, BC V8M 1Z7 (250) 544-2333 www.bcfood.com
BEVGAS
Doug MacLeod
2 - 175 Schoolhouse Street Coquitlam, BC V3K 4X8 (604) 529-1445
GAGAN FOODS INTERNATIONAL LTD. Paul Arora
8137 Swenson way Delta, BC (604) 583-6000
GFS BRITISH COLUMBIA DOWNTOWN VANCOUVER Industry Patron Richelle Akimow 1700 Cliveden Ave Delta, BC V3M 6T2 (604) 540-5451 www.gfscanada.com
GFS BRITISH COLUMBIA
GFS BRITISH COLUMBIA ISLAND - NORTH Dave Buettel
INTERNATIONAL PACIFIC SALES LIMITED
GFS BRITISH COLUMBIA
22111 Fraserwood Way Richmond, BC V6W 1J5 (604) 273-7035 www.internationalpacificsales. com
1701 Cliveden Ave Delta, BC V3M 6T3 (604) 540-5455 www.gfscanada.com
Laura Driscoll
FRASER VALLEY Todd Reiswig
NORTH SHORE & WHISTLER Mark Marshall
GFS BRITISH COLUMBIA
GFS BRITISH COLUMBIA
SYSCO VANCOUVER
1700 Cliveden Ave Delta, BC V3M 6T2 (604) 540-5460 www.gfscanada.com
1700 Cliveden Ave Delta, BC V3M 6T2 (604) 529-5403 www.gfscanada.com
1346 Kingsway Port Coquitlam, BC (604) 944-4410 www.syscovancouver.com
1700 Cliveden Ave Delta, BC V3M 6T2 (604) 540-5452 www.gfscanada.com
INTERIOR - SOUTH Brad Knorr
GFS BRITISH COLUMBIA ISLAND - SOUTH Stephen Stead
1700 Cliveden Ave Delta, BC V3M 6T2 (604) 540-5407 www.gfscanada.com
GFS BRITISH COLUMBIA INTERIOR - NORTH Dave Neal 1700 Cliveden Ave Delta, BC V3M 6T2 (604) 540-5475 www.gfscanada.com
GFS BRITISH COLUMBIA LOWER MAINLAND Gil Goldstein 1700 Cliveden Ave Delta, BC V3M 6T2 (604) 540-5417 www.gfscanada.com
GFS BRITISH COLUMBIA LOWER MAINLAND Ian Tutton 1700 Cliveden Ave Delta, BC V3M 6T2 (604) 540-3731 www.gfscanada.com
1700 Cliveden Ave Victoria, BC V9A 1X2 (604) 540-5484 www.gfscanada.com
INTERIOR SOUTH Brian Gaschnitz
GFS BRITISH COLUMBIA NORTHERN BC Doug Pacey
1700 Cliveden Ave Delta, BC V3M 6T2 (604) 540-5468 www.gfscanada.com
GFS BRITISH COLUMBIA Julius DeBaar
1700 Cliveden Ave Delta, BC V3M 6T2 (604) 540-3783 www.gfscanada.com
GFS BRITISH COLUMBIA Danna Dunnage
1701 Cliveden Ave Delta, BC V3M 6T3 (604) 540-5269 www.gfscanada.com
NANAIMO HAULING CO Joe Avaiki
603 Nicol Street Nanaimo, BC V9R 4T8 (250) 390-9887
INFORM BROKERAGE INC. Nancy Calla
2286 Holdom Avenue Burnaby, BC V5B 4Y5 (604) 324-0565 www.informbrokerage.com
PACIFIC DIV
Julius DeBaar
1700 Cliveden Ave Delta, BC (604) 540-3783 www.gfsbc.com
Industry Patron Bruce Pascoe
SYSCO KELOWNA Rob Cinkant
9385 Jim Bailey Road Kelowna, BC (800) 663-4401 www.sysco.com
SYSCO VICTORIA Steve Noreen 2881 Amy Road Victoria, BC (250) 475-3311 www.sysco.com
SYSCO KAMLOOPS Richard Payne
9385 Jim Bailey Road Kelowna BC (800) 663-4401
TRUST FOODS
Terry Lockhart Rust
15 - 4270 Ponderosa Cr Victoria, BC V8Z 7H3 (250) 220 0436
VALLEY PRODUCE PLUS Tony Perkins
9 - 2440 B 14th Avenue Vernon, BC V1T 8C1 (250) 545-2924 www.vp-plus.com
BUYERS’ GUIDE 2011
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Business Services
COMPLETE PURCHASING SERVICES Peter Teasdale
FOODSERVICECANADA. CA Alison Peever
400 - 1207 Douglas Street Victoria, BC V8W 2E7 (250) 382-3303 www.chemistryconsulting.ca
1585 Cliveden Ave Delta, BC V3M 6M1 (604) 944-1912 www.ecps.ca
CONTAINERWORLD FORWARDING SERVICES INC. Wendy Hoppe
16133 Blundell Road Richmond, BC V6W 0A3 (604) 276-1300 www.containerworld.com
CYTARA BUSINESS SOLUTIONS INC. MENU BY DESIGN Angela Bell
2344 Yukon Street Vancouver BC V5Y 3T6 (604) 872-8132 www.menucover.com
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| BC RESTAURANT NEWS
Naved Noorani
985 Heritage Boulevard North Vancouver, BC V7J 3G6 (604) 988-8803 www.cytarahospitality.com
D & E CALLAGHAN LTD. Don Callaghan
328 Grizzly Avenue Bear Lake, BC V0J 3G0 (250) 972-4414
FOODIE PHOTOGRAPHY Tracey Kusiewicz
113 - 2050 Scotia Vancouver, BC (604) 708-4343 www.foodiephotography.com
FOODSERVICE PROFESSIONAL Dorothy Yip
407 - 950 Cambie Street Vancouver, BC V6B 5X5 (778) 868-0936
JAVANI GROUP Meb Rajani
12555 - 127 Avenue Edmonton, AB T5L 3E5 (780) 451-4385
KPMG LLP
Kevin Schindler
777 Dunsmuir Street Vancouver, BC V7Y 1K3 (604) 691 3457
MERCANTILE ADVANCE CORP.
Stefan Capombassis
212 - 4700 de la Savanne Montreal, QBE H4P 1T7 (514) 315-3750 x 201 www.mercantileadvance.com
MYBRITISHCOLUMBIA INFO.COM Rosana Brien
303 - 510 Marsett Place Victoria, BC V8Z 7J1 (778) 430-5198 www.mybritishcolumbiainfo. com
NARAMATA ENTERPRISES Brian Selwood
225 Robinson Avenue Naramata, BC (250) 496-5450
PAYWORKS
Member Benefit Program 10 - 11435 201A St. Maple Ridge, BC V2X 0Y3 (604) 460-2862 www.payworks.ca
ROB MANTINI Rob Mantini
24 - 39758 Government Road Squamish, BC (604) 671-7309
Business Supplies JAVANI GROUP Meb Rajani
12555 - 127 Avenue Edmonton, AB T5L 3E5 (780) 451-4385
MILLS BASICS
Member Benefit Program Brad Mills 1111 Clark Drive Vancouver, BC V5L 3K5 (604) 254-7211 www.mills.ca
NEBS
Ralph Lynn
330 Cranston Crescent Midland, ONT L4R 4V9 (800) 461-7572 www.nebs.ca
NOVELIS FOIL PRODUCTS Ian Griffiths
7307 Meadow Avenue Burnaby, BC V5J 4Z2 (604) 435-5264 www.foil.novelis.com
OWEN BUSINESS SYSTEMS Randy Spensley
5 - 1925 Bowen Road Nanaimo, BC V8S 1A1 (250) 756.4949 www.owenbusiness.com
TIGER CLAW SUPPLIES
Gordon Vorauer
26542 29 B Avenue Aldergrove, BC V4W 3B5 (604) 625-2529 www.tigerclawsupplies.ca
Catering
GIUSEPPE’S BREAD DELI CATERING DA VITO
Shirley Lang
633 Windman Court Victoria, BC V9B 6N4 (250) 858 7777 www.kitchensofdistinction.ca
1615 Boul. Port Royal Becancour, QUE (780) 456-1688 www.fromagerieancetre.com
OUT TO LUNCH CUISINE INC.
Coffee & Tea
1175 Union Street Vancouver, BC V6A 2C7 (604) 681-7177 www.otlcatering.com
Ken Robyn
Maurice Bernard
CANUEL CATERERS
SAVOURY CITY FOODS LTD.
17674 58th Avenue Surrey, BC V3S 1L5 (604) 575-2605 www.canuelcaterers.ca
3925 Fraser Street Vancouver, BC (604) 875-8484 www.savourycity.com
Glenn Canuel
CHEF ON THE RUN Martin Cownden
2020 Oak Bay Avenue Victoria, BC V8R 1E4 (250 727 8632
CHERYL’S GOURMET PANTRY Cheryl Schultz
2009 Cadboro Bay Road Victoria, BC V8R 5G4 (250) 595-3212 www.cherylsgourmetpantry. com
CITRUS CAFE
Adrienne Woolfries
2543 Renfrew Street Vancouver, BC V5M 3K3 (604) 682-2068 www.citruscafeandcatering. com
CORPORATE CLASSICS CATERERS Habiba Teja
4238 St. Pauls Avenue North Vancouver , BC V7N 1T5 (604) 272-2121
EMELLE’S CATERING LTD. Mary Lee Newnham
177 West 7th Avenue Vancouver, BC V5Y 1L8 (604) 875-6551 www.emelles.com
Anna Au
3596 East Hastings Street Vancouver, BC (604) 299-2316
Vito Nardiello
KITCHENS OF DISTINCTION PRIVATE CATERING
FROMAGERIE L’ANCETRE
Donna Wadsworth
TRUFFLES CATERING GROUP INC Alistair Eason
1461 Benvenuto Avenue Victoria, BC, V8M 1J5 (250) 544-0200 www.trufflescatering.net
TRUMPS FINE FOOD MERCHANTS CATERERS Heather Angel
646 Powell Street Vancouver, BC V6A 1H4 604 - 732-8473 www.trumpsfood.com
WHISTLER COOKS! FINE FOODS INC Grant Cousar
4 - 1345 Alpha Lake Road Whistler, BC V0N 1B1 604-938-8835 www.whistlercooks.com
Cheese
BBC SALES & SERVICE LTD
8235 Swenson Way Delta, BC V4G 1J5 (604) 589-7802 (800) 572-7802 www.bbcsales.com
BETTER BLEND COFFEE LTD. Stan Pol
314 - 19292 - 60th Avenue Surrey, BC V3S 8E5 (604) 532-6400
BRAVO COFFEE GROUP James Moore
2125 - 21000 Westminster Hwy Richmond, BC V6V 2S9 (604) 232-9272 www.bravocoffee.ca
CANTERBURY FOOD SERVICE (RICHMOND) Ron Gruenwald
22071 Fraserwood Way Richmond, BC V6W 1J5 (604) 270-4550 www.canterburycoffee.com
CANTERBURY FOOD SERVICE (VICTORIA) Doug Carroll
4214 Commerce Circle Victoria, BC V8Z 6N6 (250) 727-9902 www.canterburycoffee.com
CASA DEL CAFFÉ Vincent Gentile
FLAMINGO FOODS LTD - SCARDILLO
1085 E Cordova St Vancouver, BC V6A 1M8 (604) 254-0354 www.casadelcaffe.com
Kathy Scardillo
7865 Venture Street Burnaby, BC V5A 1V1 604-420-9892
BUYERS’ GUIDE 2011
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Coffee & Tea continued CHERRY HILL COFFEE INC. Dave Bigelow
1 - 1404 Hunter Court Kelowna, BC V1X 6E6 (250) 861-4733 www.cherryhillcoffee.com
ESPRESSOTEC SALES & SERVICE Reg James
12120 Vulcan Way Richmond, BC (604) 244-7989 www.espressotec.com
JJ BEAN COFFEE ROASTERS John Neate
1904 Powell Street Vancouver, BC V5L 1J3 (604) 254-0161 www.jjbeancoffee.com
OUGHTRED COFFEE & TEA John Oughtred
723B Vanalman Ave Victoria, BC V8Z 3B6 (250) 384 7444 www.oughtred.com
SAECO BC LTD. Amanda Stajan
1743 Boundary Rd. Vancouver, BC (604) 299-7555 www.saeco.ca
SATINWOOD COFFEE COMPANY Teresa Reid
1228 35 WEST OF THE 4TH Lacombe, AB T4L 2N2 (403) 342-0185
SILK ROAD WHOLESALE 1624 Government Street Victoria, BC V8W 1Z3 (250) 388-6815 www.silkroadtea.com
VAN HOUTTE COFFEE SERVICES INC. Rob Gibson
105-2250 Acland Road Kelowna, BC V1X 6N6 (250) 765-5956 www.vanhoutte.com
Construction & Building Material
KERRISDALE LUMBER CO. LTD. Mark Perry
6191 West Boulevard Vancouver, BC V6M 3X3 (604) 261-4274 www.kerrisdalelumber.com
LA CASA VERDE HOSPITALITY SERVICES Bill Green
Oakridge P.O. Box 27575 Vancouver, BC (604) 987-5969 www.chefbill.ca
MORNEAU SHEPELL
Member Benefit Program Ivy Woo
PELLA NORTHWEST ULC (VICTORIA)
310- 2925 Virtual Way Vancouver, BC V5M 4X5 (778) 327-5358 www.morneaushepell.com
800A Cloverdale Avenue Victoria, BC (250) 475-1277
RISING TIDE CONSULTANTS
Consulting
1270 - 1130 West Pender Street Vancouver, BC V6E 4A4 (604) 669-2928 www.risingtideconsultants.ca
Barry Moore
ADVANCE HOSPITALITY CONSULTING SERVICES Bryce Herman
25 - 411 Aberdeen Drive Kamloops, BC V1S 1X2 (250) 372-1690
BOTTOM LINE CONSULTING
Jimmy Muhlebach
Bert Hick
THEME MANAGEMENT GROUP Alan Pasemko
103- 535 Yates Street Victoria, BC V8W 1K7 (250) 589-8899 www.thememanagement.com
Box 24002 Kelowna, BC V1Y 9H2 (250) 769-0220 www.bottomlineconsulting.ca
Dairy & Eggs
COOKS FOR HIRE MANAGEMENT INC.
Craig Ansell
Heather Loke
3274 East 8th Avenue Vancouver, BC V5M 1X8 (604) 805-3148 www.cooksforhire.com
DYNAMIC HR SOLUTIONS INC. Ginger Brunner
PO Box 450 Shawnigan Lake, BC V0R 2W0 (250) 888-6509 www.dynamichrsolutions.com
HOSPITALITY TRAINING PLUS Evelyn Braunschmidt
4704 Kasani Place Victoria, BC V9C 4C7
| BC RESTAURANT NEWS
OOOM DESIGN STUDIO Alison Spatari
4 - 1235 West 70th Ave Vancouver, BC V6P 2Y4 (604) 842-2389 www.ooomdesignstudios.com
ELL GREEN DESIGN ASSOCIATES INC Lynette Lawrence
6431 Goldsmith Drive Richmond, BC, V7E 4G6 (604) 277-3273 www.ellgreendesign.com
PACIFIC RESTAURANT SUPPLY & DESIGN HOUSE Peter Evanow
901 East Hastings Street Vancouver, BC V6A 1R9 (604) 216-2566 www.pacificrestaurantsupply. com
GOLDEN VALLEY FOODS LTD.
PARK & TILFORD SAVE-ON FRAMING ARTS
31632 Marshall Road Abbotsford, BC V2S 7G3 (604) 855-7431 www.goldenvalley.com
530 - 333 Brooksbank Ave North Vancouver, BC (604) 983-3854
ISLAND FARMS DAIRY Doug Kinnie
1331 Derment Way Anncis Island Delta, BC (604) 759-0277 www.islandfarms.com
SAPUTO DAIRY PRODUCTS CAN G.P. 7307 76th Street Delta, BC (604) 946-5611
VANDERPOLS EGGS LTD. Joan Tidy
3911 Mt. Lehman Road Abbotsford, BC V4X 2N1 (604) 856-4127 www.vanderpolseggs.com
10
Design & Decor
Ethel Chung
RUSSELL FOOD EQUIPMENT LIMITED (VICTORIA) Marc Rivet
2122 Douglas Street Victoria, BC V8T 4L3 (250) 386-3161 www.russellfood.ca
Desserts
CAKES ETC
MARK-CREST FOODS
2821 Quesnel Street Victoria, BC (250) 360-2390
19670 92A Avenue Langley, BC (604) 882-2066 www.markcrestfoods.com
Deb or Tim Cater
CINNAMON’S CHOCOLATES WOW! FACTOR DESSERTS Rob Naayer
101 - 20530 Langley By-pass Langley, BC V3A 6K8 (604) 533-1481 www.wowfactordesserts.com
WOW! FACTOR DESSERTS Ron Kent
2- 110 Claireport Crescent Bear Lake, BC M9W 6P4 (800) 604-2253 www.wowfactordesserts.com
Kathi Cinnamon
119 East 2nd Street North Vancouver, BC V7L 1C2 (604) 984-3390 www.cinnamons.ca
GLORIOUS CHOCOLATE ARTS Patricia Hook
2037 West 4th Avenue Vancouver, BC V6J 1N3 (604) 739-0475 www.chocolatearts.com
MARIO’S GELATI LTD Mario Loscerbo
88 East 1st Avenue Vancouver, BC V5T 1A1 (604) 879-9411 www.mariosgelati.com
Michael J Glukler
OASIS DISTRIBUTION Terry Almack
810 - 1160 Bernard Avenue Kelowna, BC V1Y 6R2 (250) 826-2257 www.bindiusa.com
PACIFIC CAR ART Helmut Tepper
30513 Brookside Avenue Abbotsford, BC (604) 856-8453 www.pacificcarart.ca
VALLEY PRODUCE PLUS Tony Perkins
9-2440 B 14th Avenue Vernon, BC V1T 8C1 (250) 545-2924 www.vp-plus.com
Education & Training
COLLEGE OF THE ROCKIES Tim Curnow
PO Box 8500 Cranbrook, BC V1C 5L7 (250) 489-2751 www.cotr.bc.ca
FIREHOUSE KITCHEN Kelly Paley
1630 Water Street Kelowna, BC V1Y 1J9 (250) 870-4106 www.firemuseum.ca
THE HUNGRY OVEN LTD Debby Tonn
1059 Churchill Crescent North Vancouver, BC V7P 1P9 (604) 924-2433 www.thehungryoven.com
BUYERS’ GUIDE 2011
| 11
Education & Taining continued INTERNATIONAL CULINARY SCHOOL Marcos Armstrong
300 - 609 Granville Street Vancouver, BC V7Y 1G5 (778) 373-8959 www.artinstitute.edu/vancouver
PACIFIC INSTITUTE OF CULINARY ARTS Sue Singer
1505 West 2nd Avenue Vancouver, BC V6H 3Y4 (604) 734-4488 www.picachef.com
ZOTECK FOODSERVICE ADVICE Glen Zoteck
205 - 1271 Howe Street Vancouver, BC (604) 315-2651 www.Zoteck.com
Employment Services
FOODSERVICECANADA. CA Alison Peever
400 - 1207 Douglas Street Victoria, BC V8W 2E7 (250) 382-3303 www.chemistryconsulting.ca
CANADIAN HOSPITALITY RECRUITING AGENCY Rajesh Srivastava
PO Box 66094 Heritage Postal Outlet Edmonton, AB T6J 6T4 (780) 469-2034
CONCORD NATIONAL INC. Randy Mullock
400 - 1124 Lonsdale Ave North Vancouver, BC V7M 2H1 (604) 986-7341 www.concordnational.com
GT HIRING SOLUTIONS
Kim Osborne
330 - 220 Cambie Street Vancouver, BC V6B 2M9 (604) 687-2460 www.gthiringsolutions.ca
12
| BC RESTAURANT NEWS
Energy & Conservation
Finance
ECOLAB CO.
RBC ROYAL BANK
203 - 15310-103A Ave Surrey, BC V3R 7A2 (604) 495-8755 www.ecolab.com
36th Floor 1055 West Georgia Street Vancouver, BC V6E 3S5 (604) 665-4080
Reg Carriere
COMOX VALLEY ECONOMIC DEVELOPMENT Tim Manning
AMEX CANADA INC. John Le Mare
KEY FOOD EQUIPMENT SERVICES Gordon Warrington
105 - 2740 Bridge Street Victoria, BC V8T 5C5 (250) 920-4888 www.keyfood.ca
KEY FOOD EQUIPMENT SERVICES Ken Beasley
180 - 3700 North Fraser Way Burnaby, BC V5J 5H4 (604) 433-4484 www.keyfood.ca
BC HYDRO
Industry Patron
6911 Southpoint Drive Burnaby, BC V3N 4X8 (800) 224-9376 www.bchydro.com
FORTISBC
1350 - 1090 W. Georgia St Vancouver, BC V6E 3V7 (604) 691-7704 www.americanexpress.ca
CHASE PAYMENTECH Member Benefit Program Juan-Pablo Suarez 200 - 2075 Kennedy Road Toronto, ONT M1T 3V3 (800) 881-3160 www.chasepaymentech.ca
BARNSTON ISLAND HERB CORPORATION Peter Hoffmann
Barnston Island, Surrey (604) 581-8017 www.biherbs.ca
BC BLUEBERRY COUNCIL Debbie Etsell
32160 South Fraser Way Abbotsford, BC V2T 1W5 (604) 864-2117 www.bcblueberry.com
TD WATERHOUSE 700 West Georgia Street Vancouver, BC V7Y 1A2 (604) 482-2526
886 Malkin Avenue Vancouver, BC (604) 253-8834
Tony Buonaguro
Jim J. Su
WESTERN FINANCIAL GROUP
DONALD’S FINE FOODS
20 - 2220 Bowen Road Nanaimo, BC V9S 1H9 (250) 758-3343
11528 Eburne Way Richmond, BC (604) 875-6033 www.donaldsfinefoods.com
Bill Brendan
Fire & Safety
GREENSTEP
Ferrel Taphorn
ACME FIRE AND SAFETY CO. LTD. 7015 Curragh Avenue Burnaby, BC (604) 437-8555 www.acmefire.com
GREEN TABLE NETWORK
Food Producers
578 - 999 Canada Place Vancouver, BC V6C 3E1 (604) 215-0303 www.greentable.net
BUNGE CANADA
Andre LaRiviere
102 - 2435 Mansfield Drive Courtenay, BC (250) 334-2427 www.investcomoxvalley.com
CAN-AM PRODUCE & TRADING LTD.
16705 Fraser Highway Surrey, BC V4N 0E8 (604) 592-7796 www.terasengas.com 200-346 Lawrence Avenue Kelowna, BC V1Y 6L4 (250) 862-8941 www.green-step.ca
John Watson
Kelly Martin
6751 Elmbridge Way Richmond, Bc V7C 4n1 (604) 270-2379 www.bungecanada.com
Linson Leung
DUSO ENTERPRISES LTD. George Duso
200 - 1625 Kebet Way Port Coquitlam, BC V3C 5W9 (604) 464-8101 www.dusos.com
EURO-FOOD TRI-CITY Igor Revenko
1 - 555 North Road Coquitlam, BC V3J 1N8 (604) 931-7470
EXPORT PACKERS COMPANY LTD
MAPLE LEAF FOOD SERVICE
207 - 7455 132nd Street Surrey, BC (604) 591-1603 www.exportpackers.com
68 Brigantine Drive Coquitlam, BC V3K 6Z6 (604) 517-0071 www.mapleleaf.ca
Peter Muir
Kevin Gallant
HIGH LINER FOODS INCORPORATED
SAFARI FOODS HOLDINGS INC.
3291 #6 Road Richmond, BC (604) 231-4753 www.highlinerfoodservice.com
102 - 5777 Beresford Street Burnaby, BC (604) 431-7405 www.safarifoods.com
Mike Duff
ILLICHMANN’S MEATS SAUSAGES & GOURMET FOODS LTD Thomas Illichmann
1937 Gordon Drive Kelowna, BC V1Y 3H8 (250) 860-6604 www.illichmanns.com
ISLAND FARMS/ AGROOUR COOPERATIVE ASSOCIATION Steve Crowther
2220 Dowler Place Victoria, BC V8W 2M1 (250) 360-5200 www.islandfarms.com
ISLAND FOODS LTD. Barry Peters
1979 Nimpkish Cres. Port McNeill, BC V0N 2R0 (250) 956-3328
JOHNSTON PACKERS Bonnie Windsor
5828 Promontory Road Chilliwack, BC V2R 4M4 (604) 858 4121 www.johnstons.ca
KAN’S GOURMET FOODS INC.
Joseph Queton
TOKO FOODS LTD. Loretta Wu
223 West 7th Avenue Vancouver, BC V5Y 1L9 (604) 879-0701 www.tokofoods.com
VANTREIGHT FARMS Kirk Walters
8277 Central Saanich Road Victoria, BC (250) 652-7777 www.yourlocalfood.ca
WHYTE’S FOOD CORPORATION INC. John Prentice
108 Donaghy Avenue North Vancouver, BC V7P 2L5 (604) 984-4574 www.whytes.ca
WILLOWFIELD ENTERPRISES LTD. Don Read
117 - 15272 Croydon Drive Surrey, BC (604) 531-1228
Food Service Suppliers
Khanu Lalani
ARAMARK
KRAFT CANADA INC.
10-800 Griffiths Way Vancouver, BC V6V 6G2 (604) 899-7550 www.aramark.com
5033 Still Creek Avenue Vancouver, BC V5C 5V1 (604) 733-2923
Christine Hinds
450 - 2700 Production Way Burnaby, BC V5A 4X1 (604) 444 8714 www.kraft.ca
Michael Cassidy
COMPASS GROUP CANADA Lorna Willis
100 - 3700 North Fraser Way Burnaby, BC V5J 5H4 (604) 320-5914 www.compass-canada.com
Fresh & Frozen Produce ALL SEASONS MUSHROOMS INC. Frank Moscone
3392 224th street Langley, BC (604) 534-0278 www.allseasonsmushrooms. com
BC BLUEBERRY COUNCIL Debbie Etsell
32160 South Fraser Way Abbotsford, BC V2T 1W5 (604) 864-2117 www.bcblueberry.com
BC TREE FRUITS LIMITED Maggie Peek
1473 Water Street Kelowna, BC (250) 470-4220 www.bctree.com
Furniture
A.B. SEATING MFRS. LTD. LeRoy Walter
402 - 204 Cayer Street Coquitlam, BC V3K 5B1 (604) 521-4545 www.abseating.com
ABLE AUCTIONS LTD Jeremy Dodd
1055 Vernon Drive Vancouver, BC V6A 3P4 (604) 594-2253 www.ableauctions.ca
MHS-MY HOSPITALITY SUPPLY Lorna Block
12 - 626 Esquimalt Street Victoria, BC V9A 3L4 250-384-6311
S. W. FURNITURE MFG. LTD.
475 Clark Drive Vancouver BC V5L 3H5 (604) 253-3290 www.swfurnituremfg.com
WEST BROS. FRAME & CHAIR LTD. Robert George
1634 Franklin Street Vancouver, BC V5L 1P5 (604) 254-5451
Gelato Equipment MARIO’S GELATI LTD Mario Loscerbo
88 East 1st Avenue Vancouver, BC V5T 1A1 (604) 879-9411 www.mariosgelati.com
RAVENSBERGEN BAKERY SUPPLIES LTD. Marina Ravensbergen
114 - 1655 Broadway Street Port Coquitlam, BC V3C 2M7 (604) 942-4656 www.ravensbergen.com
Health & Nutrition NATURE LIVING HEALTH Dena Banns
2688 Arbutus Street Vancouver, BC (604) 736-3003 www.natureslivinghealth.com
SANGSTER’S HEALTH CENTRES Meb Rajani
D103 - 10200 102nd Avenue Edmonton, AB (780) 425-9496
Health Inspection FRASER HEALTH (877) 935-5669 www.fraserhealth.ca
INTERIOR HEALTH AUTHORITY Ken Christian
519 Columbia Street Kamloops, BC V2C 2T8 (250) 851-7309 www.interiorhealth.ca
NORTHERN HEALTH (250) 565-2649 www.northernhealth.ca
BUYERS’ GUIDE 2011
| 13
Health Inspection continued VANCOUVER COASTAL HEALTH AUTHORITY (866)884-0888 www.vch.ca
VANCOUVER ISLAND HEALTH (877) 370-8699 www.viha.ca
Heat, Vent & AC
AIR SYSTEM SUPPLIES Kent Matthiesen
3610 East 1st Avenue Vancouver, BC, V5M 1C3 (604) 294-8281 www.airsystemsupplies.com
D.M.S. MECHANICAL LTD. Joe Ciulla
7449 Conway Avenue Burnaby, BC (604) 291-8919 www.dmsmechanical.com
SCOTT TECHNICAL SERVICE LTD. Tom Bedford
1 - 5765 Turner Road St. 300 Nanaimo, BC V9T 6M4 (250) 740-7633
Importers
CONTINENTAL IMPORTERS LIMITED Amy Valagao
1856 Pandora Street Vancouver, BC V5L 1M5 (604) 253-3115 www.continentalimporters.ca
DAVID HERMAN & SON LIMITED David Herman
1526 West 6th Avenue Vancouver, BC V6J 1R2 (604) 737-0018 www.dhs-wine.com
A. BOSA & CO. LTD. 1465 Kootenay street Vancouver, BC (604) 253-5578 www.bosafoods.com
FAR-MET IMPORTERS LTD. Steve Raifman
34 West 7th Avenue Vancouver, BC V5Y 1L6 (604) 876-2241 www.far-met.com
Denis Menendez
105 - 12885 76th Avenue Surrey, BC V3W 1E6 (604) 597-5089 www.horizontegroup.com
A C & D INSURANCE SERVICES LTD
BCRFA Member Program Joe Stonehouse
PARTHENON IMPORTERS 1998 LTD
1196 Marine Drive North Vancouver, BC (604) 985-0581 www.acdinsurance.com
3080 W. Broadway Vancouver, BC (604) 733-4191
A C & D (SQUAMISH) INSURANCE SERVICES LTD
Kyriakos Katsanikakis
VALOROSO FOODS (1996) LTD Anna Valoroso
HORIZONTE IMPORTS
Insurance
Bruno Benedet Jr.
1467 Sutherland Ave Kelowna, BC (250) 860-3631 www.valorosofoods.com
1(800) 229-3590 www.acdinsurance.com
A C & D (QUESNEL) INSURANCE SERVICES LTD. 1(800) 229-3590 www.acdinsurance.com
Delivering quality products, heartfelt service and uncompromising value has been a Gordon Food Service速 tradition for over a century. 速
As the largest family owned and operated foodservice distributor in North America, we are passionate about one thing: helping you succeed. Contact us to learn more about the products and services we offer to help you grow your business!
ph: 604-540-5400 tf: 1- 800-663 -1695 www.gfscanada.com
14
| BC RESTAURANT NEWS
BCRFA half pg ad.indd 1
3/24/10 11:40:00 AM
ARCHIBALD CLARKE & DEFIEUX (COQUITLAM) INSURANCE SERVICES LTD.
COMMERCIAL VENT CLEANING
BELCARRA EQUIPMENT AGENCIES LTD.
JD COMMERCIAL APPLIANCE
20144 84th Ave Langley, BC (604) 251-1717
Unit #11, 8 - 555 Clarke Road Coquitlam, BC V3L 3X4 (604) 939-6382
ARCHIBALD CLARKE & DEFIEUX (PRINCE RUPERT) INSURANCE SERVICES LTD.
ENVIROORANGE
1 - 1965 Moss Court Kelowna, BC V1Y 9L3 (250) 860-5057 www.jdappliance.com
1(800) 229-3590 www.acdinsurance.com
1(800) 229-3590 www.acdinsurance.com
JOHNSTON MEIER INSURANCE AGENCIES LIMITED Tom Meier
22367 Dewdney Trunk Road Maple Ridge, BC V2X 7G1 (604) 467-4184 www.jmins.com
MARDON INSURANCE BROKERS (VANGUARD) LTD. Lorna Greenslade
715 West 16th Avenue Vancouver, BC V5Z 1S8 (604) 733-9844 www.mardoninsurance.ca
MORNEAU SHEPELL
Member Benefits Program Ivy Woo 310 - 2925 Virtual Way Vancouver, BC V5M 4X5 (778) 327-5358 www.morneaushepell.com
Janitorial & Chemical Supplies ACME SUPPLIES LIMITED Richard Impett
2311 Government Street Victoria, BC V8T 4P4 (250) 383-8822 www.acmesupplies.ca
ALOUETTE CHEMICALS Carol Wu
2130 - 1851 Savage Road Richmond, BC V6V 1R1 (604) 233-7722 www.alouettechemicals.com
Drew Lawton
Dan Roy
404 - 999 Canada Place Vancouver, BC V6C 3E2 (877) 711-9711 www.enviroorange.com
OLD VICTORIA SOAP COMPANY LTD Jeff Sheeran
6580 Tamany Drive Victoria, BC V8Z 6Y9 (250) 652-6216
PROTONICS CHEMICAL CORPORATION Lorena Fraser
270 - 19358 96th Ave. Surrey, BC V4N 4C1 (604) 513-8888 www.protonicschem.com
Peter Mah
BERT JOHNSON ENTERPRISES LTD. John Trudeau
1915 Highfield Crescent S.E. Calgary, AB T2G 5M1 (800) 268-0171 www.bje.cc
BROWNE & CO.
Camille Eisbrenner
(778) 386-5808 www.brownefoodservice.com
BRUGMAN COMMERICAL KITCHEN LTD John Brugman
6 - 20172 113B Avenue Maple Ridge, BC V2X 0Y9 (604) 460-6000 www.cbrugman.com
SANI-SERVICE OF BC
DENNETT ENTERPRISES LTD.
12 - 3751 North Fraser Way Burnaby, BC V5J 5G4 (604) 327-7264 ext 3656 www.sani-service.com
1 - 6750 Cariboo Road Burnaby, BC V3N 4A4 (604) 415-6400 www.dennettenterprises.com
Elliot Laskin
Kitchen Equipment KEY FOOD EQUIPMENT SERVICES LTD Gordon Warrington
105 - 2740 Bridge Street Victoria, BC V8T 5C5 (250) 920-4888 www.keyfood.ca
PENNA & CO. Peter Penna
130 - 777 Royal Oak Drive Victoria, BC (250) 727-2110
BARGREEN ELLINGSON CANADA Robert Thoren
001 - 4240 Manor Street Burnaby, BC (778) 452-2430 www.bargreen.com
Dan Dennett
DRAGONAIRE OVENS Terry Riopel
1 - 32912 Mission Way Mission, BC (604) 826-6550
DSL LTD.
Adrian Eaton
307 - 2071 Kingsway Ave. Port Coquitlam, BC (604) 552-7774 www.dslinc.com
DUNLEVY FOOD EQUIPMENT LTD. Harry Jung
60 West 7th Avenue Vancouver, BC V5Y 1L6 (604) 873-2236 www.dunlevyfoodequipment.com
HENDRIX RESTAURANT EQUIPMENT AND SUPPLIES Brenda Telnes
301 - 31414 Peardonville Road Abbotsford, BC V2T 6L1 (604) 852-9030 www.hendrixequip.com
Mike Grant
KEN W. THOMSON & ASSOCIATES John Thomson
2 - 20071 113B Avenue Maple Ridge, BC V2X 7E9 (604) 465-2770
OKANAGAN STAINLESS & COMMERCIAL FOOD EQUIPMENT Geoff Clarke
3545 Alcan Road Kelowna, BC V1X-7R3 (250) 765-6549 www.okanaganstainless.com
QUEST METAL WORKS LIMITED Dave Townsend
1233 Venables Street Vancouver, BC V6A 3X7 (604) 253-7771 www.questmetal.com
RAIMAC FOOD STORE EQUIPMENT Tanya Mueller
54 E. 69 Avenue Vancouver, BC V5X 4R2 (604) 324-1466 www.raimac.com
RUSSELL FOOD EQUIPMENT LIMITED Catalino Missnas
1255 Venables Street Vancouver, BC V6A 3X6 (604) 253-6611 www.russellfood.ca
SEAFAIR ENTERPRISES LTD. Garth Graham
230 - 6165 Highway 17 Delta, BC (604) 946-9700 www.foodequipment.ca
WEST COAST LIQUIDATORS Mark Brady
101 - 931 Dunford Avenue Victoria, BC V9B 2S4 (250) 391-1677 www.wclre.com
BUYERS’ GUIDE 2011
| 15
Legal
BOUGHTON LAW CORPORATION
C. Anthony (Tony) Wilson 700 - 595 Burrard Street Vancouver, BC V7X 1S8 (604) 687- 6789 www.boughton.ca
Licensing
RE:SOUND MUSIC LICENSING COMPANY Martin Gangnier
900 - 1235 Bay Street Toronto, ONT M5R 3K4 (877) 309-5770 www.resound.ca
RISING TIDE CONSULTANTS -
LICENSING SPECIALISTS Bert Hick
1270 - 1130 West Pender Street Vancouver, BC V6E 4A4 (604) 669-2928 www.risingtideconsultants.ca
SOCAN
Vic Gailiunas
400 - 1201 West Pender Street Vancouver, BC, V6E 2V2 (604) 669-5569 www.socan.ca
205 - 1515 Broadway Street Port Coquitlam, BC (604) 464-2090 www.silvco.ca
VANCOUVER TEXTILES
KBRO LINEN SYSTEMS INC.
David Herman
861 Van Isle Way Victoria, BC V9B 5R8 (250) 474-5699 www.kbrolinen.com
7432 Fraser Park Drive Burnaby, BC V5J 5B9 (604) 420-5009 www.chartonhobbs.com
CORBY DISTILLERIES LTD Kevin Hanson
2168 - 13353 Commerce Pkwy Richmond, BC (604) 276-8121 www.corby.ca
2511 Vauxhall Place Richmond, BC V6V 1Z5 (604) 278-7776
Linens
Kevin Stephenson
Art Kendall
Greg Johnson
Liquors & Spirits
PREMIER LINEN SUPPLY A DIVISION OF
CHARTON HOBBS
SILVCO TEXTILE MANAGEMENT
LIQUOR PLUS
Judith Morrissey
DAVID HERMAN & SON LIMITED 1526 West 6th Avenue Vancouver, BC V6J 1R2 (604) 737-0018 www.dhs-wine.com
2915 Douglas Street Victoria, BC V8T 4MA (250) 385-6731 www.liquorplus.ca
MONDIA ALLIANCE — WINE & SPIRITS Nadia Iadisernia
1625 5th Avenue New Westminster, BC V3M 1Z7 (604) 377-6912 www.mondiaalliance.com
An inefficient water heater can really bite into your profits Today’s commercial natural gas water heaters offer efficiencies of up to 95 per cent. Meaning that for every dollar you spend, you get 95 cents worth of hot water. Install a qualifying natural gas water heater and you could receive a rebate from FortisBC. More hot water for your money—now that’s something you can sink your teeth into. To find out how, visit fortisbc.com
When you install a qualifying high-efficiency water heater *FortisBC reserves the right to cancel this program at any time. Not available in Whistler. FortisBC Energy Inc. and FortisBC Energy (Vancouver Island) Inc. do business as FortisBC. The companies are indirect, wholly owned subsidiaries of Fortis Inc. FortisBC uses the FortisBC name and logo under license from Fortis Inc. 10-275
Saving you money. We’ve got our best people on it.
16
| BC RESTAURANT NEWS
PMA - CANADA Pamela Wright
140 - 265 25th Street West Vancouver, BC V7V 4H9 (604) 922 8934 www.pmacanada.com
URBAN DISTILLERIES Mike Urban
6 - 325 Bay Avenue Kelowna, BC V1Y 7S3 (778) 478-0939
Maintenance, Repair & Operations
D.M.S. MECHANICAL LTD. Joe Ciulla
FORTISBC COMMERCIAL & INDUSTRIAL MARKETING
HILLS FOODS LTD.
16705 Fraser Highway Surrey, BC V4N 0E8 (604) 592-7642 www.fortisbc.com
J & K POULTRY LTD.
Member Benefits Program Doug Tufts
WEST COAST FOOD SERVICE MARKETING LTD Mark Fleming
Box 373 Lions Bay, BC V0N 2E0 (604) 921-7063 www.terasengas.com
Meats & Poultry
7449 Conway Avenue Burnaby, BC (604) 291-8919 www.dmsmechanical.com
SALTER & NEWELL COMMERCIAL Jim Waller
P.O. 30058 Courtenay, BC V9N 9H8 (250) 334-3514 www.salter-newell.com
Marketing & Public Relations ACOSTA CANADA Lou Jose
100 - 9440 202 Street Langley, BC V1M 4A6 (604) 881-1414 www.acosta.com
BC EGG MARKETING BOARD Grade Cho
32160 South Fraser Way Abbotsford, BC V2T 1W5 (604) 556-3348 www.bcegg.com
INTERCITY PACKERS LTD. 1575 Kootenay Street Vancouver, BC V5K 4Y3 (604) 291-7796 www.intercitypackers.ca
BEEFWAY MEATS LTD Jim Buchholz
2519 Kingsway Ave Vancouver, BC V5R 5H3 (604) 438-1190
CARIBOO COUNTRY SAUSAGE LTD. Hans Ingenpahs
1221 Jade Road Hwy 97 S. Quesnel, BC V2J 2E2 (250) 747-0674
COLUMBUS MEAT MARKET E. Masi
1655 Renfrew Street Vancouver, BC (604) 253-2242
CREATIVE MARKETING FOCUS
EDGEMONT GOURMET MEATS
1908 Seven Street South Cranbrook, BC (250) 489-2844
3109 Edgemont Boulevard North Vancouver, BC (604) 831-3658
Corrine Friesen
Andy Tse
Mark Hills
1 - 130 Glacier Street Coquitlam, BC (604) 472-1500 www.hillsfoods.com
Colin Wosk
771 East Cordova Street Vancouver, BC V6A 1M2 (604) 253-8292 www.jkpoultry.com
WESTERN QUALITY MEATS Dennis Pariag
2825 Bonnybrook SE Road Calgary, AB T2G 4N1 (403) 255-3060 www.wqmeats.com
WESTLYNN MEAT & SEAFOODS Luiz Santos
JOHNSTON PACKERS
118 - 1199 Lynn Valley Rd North Vancouver, BC V7J 3H2 (604) 988-7644
5828 Promontory Road Chilliwack, BC V2R 4M4 604 858 4121 www.johnstons.ca
Menu Covers & Design
Bonnie Windsor
LEKIU POULTRY LTD. Nathan Kang
458 Prior Street Vancouver, BC V6A 2E9 (604) 669-5457
MERIDIAN MEATS AND SEAFOOD LTD. Josh Pemmer
108 - 2020 Oxford Connector Port Coquitlam, BC V3B 1T3 (604) 468-6328 www.meridianmeats.ca
MERIDIAN MEATS AND SEAFOOD Brody McDearmid
190 - 20330 88th Avenue Langley, BC (604) 463-5053 www.medidianmeats.ca
PASTURE TO PLATE RAFTER 25 RANCH Barbara Schellenberg
Box 88 Alexis Creek, BC V0L 1A0 (604) 254-6782 www.pasture-to-plate.com
PITT MEADOWS MEAT LTD.
Lori Ann Shamley 18315 Ford Road Pitt Meadows, BC (604) 465-4752
POLONIA SAUSAGE HOUSE LTD. Andrzey Kunkel
2434 East Hastings Street Vancouver, BC V5K 1Z1 (604) 251-2239
MENU BY DESIGN Angela Bell
2344 Yukon Street Vancouver BC V5Y 3T6 (604) 872-8132 www.menucover.com
MENU DEPOT
Jeanette Morrison
5487 8A Avenue Delta, BC V4M 1V2 (604) 677-8697 www.menu-depot.com
RAMY HILL SALES Chelsea Ganeff
4 - 3531 Jacombs Road Richmond, BC V6V 1Z8 (604) 214-0033 www.ramyhill.com
Organic
COMOX VALLEY ECONOMIC DEVELOPMENT John Watson
102 - 2435 Mansfield Drive Courtenay, BC (250) 334-2427 www.investcomoxvalley.com
SANTE INTERNATIONAL James Jee
4680 Grassmere Street Burnaby, BC (604) 438-3780
BUYERS’ GUIDE 2011
| 17
Packaging
WEST COAST FOODPAK SYSTEMS LTD John Farmcomb
812 East Cordova Street Vancouver, BC V6A 1M4 (604) 255-8252 www.foodpak.ca
Party Supplies PATTIE’S PARTY PALACE Pattie Walker
15-4890 Rutherford Rd. Nanaimo, BC V9T 4Z4 (250) 751-3379
Plumbing
PROFITEK POS SOLUTIONS
Eric Brown
108 - 2688 Shell Road Richmond, BC V6X 4E1 (604) 248-2348 www.profitek.com
BI PURE WATER (CANADA) INC. 2 - 9790 190 Street Surrey, BC V4N 3M9 (604) 882-6650
NATIONAL PLUMBING
TIME BUSINESS MACHINES LTD.
12 - 12840 Bath Gate Way Richmond, BC V6V 1Z4 (604) 232-4000 www.nationalplumbing.com
5881 Beresford Street Burnaby, BC V5J 1K1 (604) 435-8614 ext 21 www.timebusiness.com
Dave Freeman
Point of Sale
Patios & Outdoors SQUIRREL SYSTEMS
9 - 23049 - 88 Avenue Langley, BC V1M 4B7 (604) 837-5710 www.calcana.com
8585 Baxter Place Burnaby, BC V5A 4V7 (604) 412-3300 www.squirrelsystems.com
KERRISDALE LUMBER CO. LTD. Mark Perry
6191 West Boulevard Vancouver, BC V6M 3X3 (604) 261-4274 www.kerrisdalelumber.com
Pest Control ECOLAB CO. Reg Carriere
203 - 15310 103A Ave Surrey, BC V3R 7A2 (604) 495-8755 www.ecolab.com
ABELL PEST CONTROL INC. Bola Fagbamiye
207 - 669 Ridley Place Delta, BC V3M 6Y9 (604) 421-6619 www.abellpestcontrol.com
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| BC RESTAURANT NEWS
Troy McQuillan
Produce
CONSUMERS PRODUCE LTD Juan Sui
JD BROWN SALES & MARKETING Joel Brown
Pias Chan
Ted Smith
AM/PM SERVICE LTD. Ken Tjia
101 - 6741 Cariboo Road Burnaby, BC V3N 4A3 (604) 421-5677 www.ampmservice.com
CHASE PAYMENTECH Member Benefit Program Juan-Pablo Suarez 200 - 2075 Kennedy Road Toronto, ONT M1T 3V3 (800) 881-3160 www.chasepaymentech.ca
HALO POS
(866) 512-2033 www.vivonet.com
MICROS SYSTEMS INC. Nick Ricci
135 - 3751 Shell Road Richmond, BC (604) 303-9902 www.microscanada.com
PAYFIRMA
Peter Glavas
2002 - 1188 West Georgia Vancouver, BC V6E 4A2 (604) 200-0136 www.payfirma.com
5723 Victoria Dr. Vancouver, BC (604) 323-1208
CONSUMERS PRODUCE LTD Juan Siu
3388 Kingsway Vancouver, BC (604) 432-9912
FRUITICANA #1 Sukhi Singh
13783 72nd Avenue Surrey, BC V3W 2P2 (604) 502-0005 www.fruiticana.com/ourcompany.html
Publications (Print & Online) BC BUSINESS
Member Benefit Program (800) 663-0518 www.bcbusinessonline.ca
CITY PALATE Gail Norton
722-11 Avenue SW Calgary, AB (403) 667-2945
THE COOKBOOK CO. LTD Gail Norton
722 11th SW Avenue Calgary, AB T2R 0E4 (403) 265-6066 www.cookbookcooks.com
GK MEDIA INC Kevin Freeman
229 - 5525 W.Boulevard Vancouver, BC (604) 267-3663 www.foodvancouver.com
OKANAGAN LIFE MAGAZINE Paul Byrne
10 - 1753 Dolphin Avenue Kelowna, BC V1Y 8A6 (250) 861-5399 www.okanaganlife.com
SNAP VICTORIA Kirby
Pauline Chan
PO Box 30030 405 - 3989 Quandra Street Victoria, BC V8W 1J8 (250) 388-4098 www.snapvictoria.com
JOE’S FARM MARKET
WHERE MAGAZINE VANCOUVER
HOP ON FARM 5624 S. E. Marine Drive Burnaby, BC (604) 433-9850
Calvin Chow
9612 Cameron Street Burnaby, BC V3J 1M2 (604) 721-6047
JOE’S FARM MARKET
Peggie Terry
2208 Spruce Street Vancouver, BC V6H 2P3 (604) 736-5586 www.where.ca
Shirley Chow
WHERE VICTORIA
YEN BROS FOOD SERVICE LTD
1st Floor 818 Broughton Street Victoria, BC (250) 383-3633 www.where.ca/victoria
8932-152 Street Surrey, BC V3R 4E4 (604) 930-1151
Lily Lim
1988 Vernon Drive Vancouver, BC V6A 3Y6 (604) 255-6522
Linda Tesser
Refrigeration
Rentals
Gordon Warrington
Oliver Knaus
KEY FOOD EQUIPMENT SERVICES LTD 105 - 2740 Bridge Street Victoria, BC V8T 5C5 (250) 920-4888 www.keyfood.ca
INLET SEAFOODS LTD. Malcolm McMillan
LEVY SHOW SERVICE INC.
ENGLISH BAY SEAFOODS
12340 Horeshoe Way Richmond, BC V7A 4Z1 (604) 277-1726 www.levyshow.com
James Hilborn
COOL KING REFRIGERATION LTD.
PEDERSEN’S RENTALS & SALES
680 Evans Avenue Vancouver, BC V6A 2K9 (604) 874-5464 www.coolking.com
206 Mary Street Victoria, BC (250) 383-7783
Joseph Kowaz
THERMO KING OF BC INC. Ivan Loisel
68 Fawcett Road Coquitlam, BC V3K 6V5 (604) 526-4414 www.thermokingbc.com SOCAN_Foodservice &
Tony D’Eramo
FINEST AT SEA OCEAN PRODUCTS Paul Chaddock
27 Erie Street Victoria, BC V8V 1P8 (250) 383-7764 www.finestatsea.com
Seafood & Fish COMOX VALLEY ECONOMIC DEVELOPMENT
HIGH LINER FOODS INCORPORATED Mike Duff
John Watson
102 - 2435 Mansfield Drive Courtenay, BC (250) 334-2427 Hospitality 2009.pdf 6/16/09 8:37:30 www.investcomoxvalley.com
603 - 2061 Beach Avenue Vancouver, BC V6G 1Z3 (604) 685-4197 www.englishbayseafoods.net
AM
236 Newport Drive Port Moody, BC (604) 469-6646
LOBSTERMAN Ed Sang
Maritime Market Granville Island 1807 Mast Tower Road Vancouver, BC V6H 3X7 (604) 687-4531 www.lobsterman.com
MERIDIAN MEATS AND SEAFOO. Josh Pemmer
108 - 2020 Oxford Connector Port Coquitlam, BC V3B 1T3 (604) 468-6328 www.meridianmeats.ca
3291 #6 Road Richmond, BC (604) 231-4753 www.highlinerfoodservice.com
The Cream in your Coffee! C
M
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CM
MY
Music adds an ingredient essential to the success of your business. By supporting music creators, you also do what's right for your business. Obtain the licence required by dialing 1.866.944.6210 or at www.socan.ca
CY
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BUYERS’ GUIDE 2011
| 19
Seafood & Fish continued MERIDIAN MEATS AND SEAFOOD Brody McDearmid
190 - 20330 88th Avenue Langley, BC (604) 463-5053 www.meridianmeats.ca
WAH LOONG LTD. Eric Tang
5388 Parkwood Place Richmond, BC (604) 273-1688 www.wahloong.com
Signage
ADTEK SIGNS Terry Beson
4 - 19533 96th Ave Surrey, BC (604) 888-6344
KNIGHT SIGNS Stephen Joyce
7462 Progress way Delta, BC V4G1E1 (604) 940-5880 www.knightsigns.ca
SIGNBOOM INDUSTRIES Leonard Moore
103 - 19652 86th Avenue Langley, BC (604) 881-0363 www.signboom.com
Small Wares PENNA & CO. Peter Penna
130 - 777 Royal Oak Drive Victoria, BC (250) 727-2110
BARGREEN ELLINGSON CANADA Robert Thoren
001 - 4240 Manor Street Burnaby, BC (778) 452-2430 www.bargreen.com
HERZOG CRYSTAL Rudolf Herzog
741 Park Royal West Vancouver, BC (604) 922-7122 www.herzogcrystal.com
20
| BC RESTAURANT NEWS
HERZOG CRYSTAL Rudolf Herzog
535 Howe Street Vancouver, BC (604) 687-7122 www.herzogcrystal.com
ROYAL DOULTON CANADA INC. Rob Weiss
24232 103 A Avenue Maple Ridge, BC V2W 0E4 (604) 467-3125 www.royaldoultonhospitality.com
Technology
NISA INTERNET SOLUTIONS Don Bonner
Suite B 1000 Terminal Ave Nanaimo, BC V9S 4K4 (250) 741-8483 www.nisa.com
ORCA DYNAMICS LTD. Jody Dick
2647 Turner Street Victoria, BC V8T 4T8 (250) 595-8504 www.orcadynamics.com
OWEN BUSINESS SYSTEMS(NANAIMO) Randy Spensley
5 - 1925 Bowen Road Nanaimo, BC V8S 1A1 (250) 756.4949 www.owenbusiness.com
Telecommunications ROGERS WIRELESS
Member Benefit Program Roland Hanzek 1600 - 4710 Kingsway Burnaby, BC (250) 704-9955 www.rogers.ca
SHAW BUSINESS SERVICES
Member Benefit Program Mike
900 - 1067 W Cordova Street Vancouver, BC V6C 3T5 (604) 629-3328
Tourism
EDIBLE BC
Eric Pateman
PO Box 146 565 - 1689 Johnston Street Vancouver, BC V6H 3R9 (604) 662-3606 www.edible-britishcolumbia.com
MYBRITISHCOLUMBIA INFO.COM Rosana Brien
303 - 510 Marsett Place Victoria, BC V8Z 7J1 (778) 430-5198 www.mybritishcolumbiainfo. com
OKANAGAN WINE FESTIVALS SOCIETY Allen Tozer
1527 Ellis Street Kelowna, BC V1Y 2A7 (250) 861-6654 www.thewinefestivals.com
TOURISM BC
Member Benefit Program (604) 660-2861 www.hellobc.com
TOURISM VANCOUVER Lucas Pavan
210 - 200 Burrard Street Vancouver, BC V6C 3L6 (604) 682-2222 www.tourismvancouver.com
TOURISM VICTORIA Robert Gialloreto
4th Floor, 31 Bastion Square Victoria, BC V8W 1J1 (250) 414-6999 www.tourismvictoria.com
Uniforms & Shoes
ALSCO UNIFORM AND LINEN SERVICE Tim Harmer
5 West 4th Avenue Vancouver, BC V5Y 1G2 (604) 675-6407 www.alsco.com
BLACKWOOD CAREER APPAREL & ESSENTIALS Christine Blackwood
1428 Charles street Vancouver, BC V5L 2S8 (604) 872-5088 ext 228 www.blackwoodapparel.com
PREMIER LINEN SUPPLY A DIVISION OF
KBRO LINEN SYSTEMS INC.
Kevin Stephenson 861 Van Isle Way Victoria, BC V9B 5R8 (250) 474-5699 www.kbrolinen.com
ROY’S SHOES BOOTS & REPAIRS Jim Belshaw
1627 Ellis Street Kelowna, BC V1Y 2A8 (205) 763-5696 www.roysshoes.com
TEX-PRO WESTERN LTD. Al Fleming
828 Powell Street Vancouver, BC V6A 1H8 (604) 254-9551 www.texpro.net
Used Equipment VANCOUVER USED FOOD EQUIPMENT WAREHOUSE Simon Ngo
193 West 3rd Ave Vancouver, BC V5Y 1E6 (604) 873-9693
Vending
SUMMIT VENDING Kevin Roy
3755 Balsom Crescent Abbotsford, BC V2S 7A3 (604) 850-2510
Waste Management FILTA FRY
Steven Hughes
15530 Thrift Avenue White Rock, BC (604) 541 0093 www.gofilta.com
MCLEOD’S BYPRODUCTS (1978) LTD. Vicki McKinnon
4559 Larkin Cross Road Armstrong, BC V0E 1B6 (250) 838-7007 www.mcleodsbp.com
NSD DISPOSAL Sean Mclean
Wine
COMOX VALLEY ECONOMIC DEVELOPMENT John Watson
102 - 2435 Mansfield Drive Courtenay, BC (250) 334-2427 www.investcomoxvalley.com
552 Clarke Road Unit A Coquitlam, BC V3J 3X5 (604) 520-5669 www.nsddisposal.com
ORGANIC RESOURCE MANAGEMENT INC. Garry W. Cooper
3 - 1010 Derwent Way Delta, BC V3M 5R1 (604) 519-6764 www.ormi.com
Water
BEVTECH WATER FILTRATION SYSTEMS Lee Saunders
6002 Bella Vista Road Vernon, BC V1H 1B4 (877) 402-1421 www.bevh2o.com
EVIAN (DANONE WATERS OF AMERICA) Carmen Ekelund Vancouver, BC (604) 816-3065 www.evian.com
HIGH-TECH WATER HOLDINGS LTD
Patrick & Heather Campsall
2 - 486 Birch Avenue 100 Mile House, BC V0K 2E0 (250) 395-6110
NESTLE PROFESSIONAL VITALITY Bing Smith
17858 - 66th Avenue Surrey, BC V3S 7X1 (604) 576-6886 www.vitalityfoodservice.com
VIVREAU WATER SYSTEMS CANADA INC. Wes Dirksengale
250 - 1050 Homer Street Vancouver, BC V6B 2W9 604-765-9180 www.vivreau.com
GEHRINGER BROTHERS ESTATE WINERY Walter Gehringer
RR 1 - Site 23 - Comp 4 Oliver, BC V0H 1T0 (250) 498-3537 www.gehringerwines.ca
GRAY MONK ESTATE WINERY Trudy Heiss
1055 Camp Road Okanagan Centre, BC V4V 2H4 (250) 766-3168 www.graymonk.com
DAVID HERMAN & SON LIMITED David Herman
1526 West 6th Avenue Vancouver, BC V6J 1R2 (604) 737-0018 www.dhs-wine.com
ARROWSMITH WINE SHOPPE Terry or Cheryl Quick
253 Finholm Street Parksville, BC (250) 954-3368
BC WINE INSTITUTE Lindsy Anders
Suite 107 Landmark I 1726 Dolphin Avenue Kelowna BC V1Y 9R9 (250) 762-9744 www.winebc.com
CHARTON HOBBS Art Kendall
7432 Fraser Park Drive Burnaby, BC V5J 5B9 (604) 420-5009 www.chartonhobbs.com
DISCOVER WINES LTD Tracy Gray
2080 C Springfield Road Kelowna, BC (250) 868-3990 www.discoverwines.com
FUNCTION JUNCTION 100% PURE APPLE JUICE & FRUIT WINES Glenn & Loretta Cross 811 Hwy 33 East Kelowna, BC V1X 6V1 (250) 765-2476
SUMAC RIDGE Sally Sharpe
PO Box 307 Summerland, BC V0H 1Z0 (250) 494-0451 www.sumacridge.com
LIBERTY WINE MERCHANTS LTD. Robert Simpson
100 - 291 East 2nd Avenue Vancouver, BC (604) 739-7801 www.libertywinemerchants.com
MARQUIS WINE CELLARS John Clerides
1034 Davie Street Vancouver, BC (604) 684-0445 www.marquis-wines.com
ONLINEORDER DESK.COM INC. Kevin Blucke
PO Box 2742 Kelowna, BC VIX 8B6 (866) 946-3311 www.onlineorderdesk.com
PMA - CANADA Pamela Wright
140 - 265 25th Street West Vancouver, BC V7V 4H9 (604) 922 8934 www.pmacanada.com
SUMMERHILL ESTATE WINERY Emily Vanderschee
4780 Chute Road Kelowna, BC V1W 4M3 (250) 764-8000 www.summerhill.bc.ca
TAYLORWOOD WINES Corinne Taylor
1185 Mainland st Vancouver, BC (604) 408-9463 www.taylorwoodwines.com
URBAN DISTILLERIES Mike Urban
6 - 325 Bay Avenue Kelowna, BC V1Y 7S3 (778) 478-0939
MOON CURSER VINEYARDS
VANCOUVER PLAYHOUSEINTERNATIONAL WINE FESTIVAL
3628 Hwy 3 East Osoyoos, BC V0H 1V6 (250) 495-5161 www.twistedtree.ca
127 East 2nd Avenue Vancouver, BC (604) 637-3104 www.playhousewinefest.com
Beata Tolley
MONDIA ALLIANCE WINE & SPIRITS Nadia Iadisernia
1625 5th Avenue New Westminster, BC V3M 1Z7 (604) 377-6912 www.mondiaalliance.com
Visnja Vukelich
THE WINE BARREL Bruce Stuart
644 Broughton Street Victoria, BC 8W 1C9 (250) 388-0606 www.thewinebarrel.com
MUD BAY WINES Kim Briscoe
1227-56th street Delta, BC (604) 948-2199 www.mudbaywines.com
BUYERS’ GUIDE 2011
| 21
Feature
Top 10 Liquor Sales & Stats Wine Licensee Sales*
BC VQA Red Table Wine 1. P eller Estates Heritage Select Merlot SKU56531 0.75L 2. Five Vineyards Cabernet Merlot Bin 88 Mission Hill SKU208439 0.75L 3. Burrowing Owl Merlot SKU509885 0.75L 4. Sandhill Cabernet Merlot SKU541144 0.75L 5. I nniskillin Okanagan Osoyoos Lake Bench SKU632117 0.75L
6. J ackson Triggs Vintners Reserve Merlot SKU615708 0.75L 7. S andhill Merlot SKU576751 0.75L 8. S umac Ridge Cellar Selection Cabernet Merlot SKU551911 0.75L
9. J ackson Triggs Vintners Reserve Cabernet Sauvignon SKU615716 0.75L 10. Red Rooster Cabernet Merlot SKU606012 0.75L BC Non VQA Red Table Wine 1. Jackson Triggs Unity Merlot SKU436238 16L 2. M ission Ridge Premium Dry Red SKU229732 16L 3. Jackson Triggs Unity Merlot SKU383711 0.75L 4. Sawmill Creek Barrel Select Merlot SKU492314 16L 5. J ackson Triggs Unity Merlot SKU377820 1.5L 6. S onora Ranch Merlot SKU540807 16L 7. S awmill Creek Barrel Select Red SKU430827 16L 8. D omaine D’Or Red SKU325878 16L 9. D omaine De Chaberton Rouge SKU714048 16L 10. P eller Estates Proprietors Reserve Merlot SKU385344 16L
Imported Red Wine Table Wine 1. J Lohr Seven Oaks Cabernet Sauvignon, United States SKU313825 0.75L 2. Yellow Tail Shiraz, Australia SKU624544 0.75L 3. Wolf Blass Yellow Label Cabernet Sauvignon, Australia SKU251876 0.75L 4 . RM Woodbridge Cabernet Sauvignon, United States SKU48611 0.75L
SKU142893 0.75L
4. Gray Monk Pinot Gris SKU118638 0.75L 5. Mission Hill Five Vineyards Pino Grigio SKU563981 0.75L 6. J ackson Triggs Vintners Reserve Sauvignon Blanc SKU626036 0.75L
7. M ission Hill Reserve Chardonnay Bin SKU281436 0.75L 8. P eller Estates Heritage Select Chardonnay SKU56598 0.75L 9. Red Rooster Selection Pinot Blanc VQA SKU897090 0.75L 10. Calona Private Label Artist Series Chardonnay SKU559773 0.75L
BC Non VQA White Table Wine 1. M ission Ridge Premium Dry SKU167718 16L 2. Sonora Ranch Chardonnay SKU387100 16L 3. Domaine D’Or SKU134536 16L 4. S awmill Creek Barrel Select White SKU430835 16L 5. S awmill Creek Barrel Selec Chardonnay SKU358028 16L 6. J ackson Triggs Unity Chardonnay SKU436402 16L 7. Entre Lacs Dry White SKU133132 16L 8. P eller Estates Proprietors Reserve Chardonnay SKU385245 16L
9. Domaine De Chaberton Chaberton Blanc SKU710871 16L 10. Peller Estates Proprietors Reserve White SKU436325 16L Imported White Wine Table Wine 1. K im Crawford Sauvignon Blanc, New Zealand SKU100594 0.75L
2. O yster Bay Sauvignon Blanc, New Zealand SKU316570 0.75L 3. Villa Maria Estate Sauvignon Blanc, New Zealand SKU342360 0.75L
4. Y ellow Tail Chardonnay, Australia SKU627802 0.75L 5. B abich Marlborough Sauvignon Blanc, New Zealand SKU560144 0.75L
6. L iberty School Cabernet Sauvignon, United States
6. Gabbiano Pinot Grigio, Italy SKU667915 0.75L 7. S toneleigh Sauvignon Blanc, New Zealand SKU293043 0.75L 8. H ardy Stamp Series Riesling Traminer, Australia
7. R osemount Estate Shiraz, Australia SKU302349 0.75L 8. Veronese Masi Campofiorin Ripasso, Italy
9. L indemans Bin 65 Chardonnay, Australia SKU142117 0.75L 10. V al D’Adige Santa Margherita Pinot Grigio, Italy
5. Penfolds Koonunga Hill Shiraz, Australia SKU285544 0.75L
SKU527184 0.75L
SKU155051 0.75L
9. C atena Zapata Malbec, Argentina SKU478427 0.75L 10. V alentin Bianchi Finca Los Primos Malbec, Argentina SKU632919 0.75L 22
BC VQA White Table Wine 1. B urrowing Owl Pinot Gris SKU510941 0.75L 2. Sandhill Pinot Gris SKU626002 0.75L 3. S umac Ridge Private Reserve Gewurztraminer
| BC RESTAURANT NEWS
SKU448548 0.75L
SKU106450 0.75L
*LICENSEE SALES ROLLING 12 TO FEB 26, 2011
Feature
1. 2. 3. 4. 5.
Spirits Licensee Sales
Smirnoff Red Label Vodka SKU190 1.14L Jagermeister Herbal SKU117101 0.75L Polar Ice Vodka SKU136119 1.14L J ose Cuervo Especial Gold Tequila SKU451187 1.14L Grey Goose Vodka SKU547661 0.75L
6. Smirnoff Red Label Vodka SKU38505 1.75L 7. Crown Royal Canadian Rye Whiskey SKU10108 1.14L 8. Bacardi Rum SKU141 1.14L 9. Jagermeister Herbal SKU416867 1.14L 10. Potters Vodka SKU201459 1.75L
SALES BY CATEGORY 2010/2011 2009/2010 Sprits 628.8 626.4 Wine 734.6 706.4 Beer 937.3 988.0 Cider/Coolers 105.0 110.0
SALES Counter Sales BC Liquor Stores Licensee Retail Stores Rural Agency Stores Licensee Sales
Year-To-Date (4.1.10 – 01.29.11 ) in Millions $
Year-To-Date (4.1.10 – 01.29.11 ) in Millions $
2010/2011 2009/2010
998.1 816.0 92.6 388.8
998.1 819.4 97.8 414.7
Drinks of the Month
Sailor Jerry Spiced Navy Rum pride themselves on the lifestyle that Norman “Sailor Jerry” Collins made for himself. It’s this year that marks the centennial of his birth year, and for such occasion, limited edition bottles have been released, adorned in the Sailor’s original artwork.
Sailor Jerry can be used for a variety of specialty drinks, as well as those time-honored classics. And it doesn’t stop at cocktails. Their website features some inspired recipes that use the spiced rum (Honey Fruit Salad, Spiced and Sweet BBQ Sauce, Chicken Stir Fry, even Dog Bites).
Rise & Shine 1 oz Sailor Jerry ¼ oz Galliano 1 shot espresso coffee 1 oz cream granulated sugar
1.5 oz Sailor Jerry 0.5 oz parts port 10 oz pineapple juice 0.75 oz simple syrup 2 dashes of bitters Sprinkle star anise Lime wheel Vanilla bean Nutmeg
Add Sailor Jerry, Galliano and sugar to cocktail or martini glass. Set alight and gently rotate the glass as the sugar caramelises. Drop in shot of espresso (extinguishing the flames) Float layer of cream on top using a barspoon.
Port of Mischeif Punch Pour rum, port, pineapple juice, simple syrup, bitters and star anise into a mixer. Shake and strain into a highball glass topped with ice. Garnish with a lime, vanilla bean and freshly grated nutmeg.
For more cocktail ideas and original recipes, visit www.sailorjerry.com. BUYERS’ GUIDE 2011
| 23
Education
TOP10
Gillian MacGregor BCRFA’s In-House HR Guru gmacgregor@bcrfa.ca Uncertain economic times are stressful for both employers and employees. Acknowledge that times are tough. Pretending everything is normal only increases stress. Your employees have figured out business is slow. The smart employer enlists employees’ help to survive and even thrive in tough times
HR Tips for Surviving Economic Hard Times
1. H ave regular meetings with your employees to let them know the general state of the business (what percentage it is down, possibility of staff or shift cuts and how these will be done). Actively encourage suggestions for increasing business, reducing waste and cutting costs.
5. U se the slow time to redecorate – paint, freshen up and deep clean your restaurant. Give existing employees the opportunity to do some or all of the work – most people can handle a paint brush and a mop. Make it fun with contests for the fewest drips on the drop cloth and the silliest looking painting or cleaning outfits.
2. W hile staff is your biggest controllable cost, employees are also your greatest asset. Before you lay off workers, look for other ways of reducing costs. Your loyalty to your staff will pay off in the long run. If you must reduce staff, remember lay off is legally the same as terminating. This means you must give paid working notice or wages (the amount increases with the amount of time employed). This is required even if you intend to call the employees back to work when business picks up.
6. C onsider doing some of your contracted services in house. For example: If you regularly have flowers brought in by a florist, consider asking if any employee has a secret yearning to arrange flowers. Give the employee a budget and let them take care of the flowers. You’ll save money and keep an employee happy.
3. Y ou may not be able to give pay increases or bonuses this year but you can still offer rewards to good employees • Use your corporate credit card points to buy movie passes, gas coupons or other perks and pass these to your employees. • G ive recognition – a certificate of merit or thanks, a simple greeting card or bouquet of flowers can be a meaningful way of acknowledging good workers when money is tight. • M ake a (tax deductable) donation to a charity your employees choose
• F ind out employees’ interests — investing, buying a first home, personal money management, career planning, drug proofing teens, etc. Invite someone to come to speak to interested employees on these topics. Speakers come from banks, real estate offices, colleges, non profit groups and government agencies and are often free or very low cost.
4. N ever be tempted to cut corners by breaking the law. If you try to avoid paying wages in accordance with the Employment Standards Act or neglect Worksafe premiums you will be caught and it will cost you far more than you expected to save. 24
| BC RESTAURANT NEWS
7. I n busy times, many restaurants discourage employees from being customers because their presence distracts employees on shift. Tough times call for a different strategy. Encourage employees to bring their friends and families in. Offer generous staff discounts when employees choose your restaurant to celebrate life events. 8. E ncourage employees to use their own social networks to bring in business. Give employees discount coupons to hand out as they consider appropriate. Make it a contest and give fun prizes or bonuses to the employees who bring in the most customers. 9. Many employees belong to groups or organizations in need of places to meet or hold fund raising events. Offer your employees generous discounts and support their charities or clubs if they choose your restaurant as a meeting or event place. It’s a sure bet some of the group will return for meals in the near future. 10. Use the tough times to work as a real team with your employees. Your restaurant is their livelihood as well as yours. They want you to succeed. Let your employees help you by being open to their ideas, suggestions and support.
Education
Ways to Save Energy in the Kitchen
Restaurants can be expensive businesses to run, but making smart upgrades to improve energy efficiency can significantly lessen your monthly bills and increase your profit margin. An ideal place to start for energy efficient upgrades is the kitchen as it is the key component and uses up a majority of the electricity. Plus great meals stems from the kitchen and energy efficient upgrades can improve the working environment for your cooking staff and keep customers coming back to your restaurant.
1. Set operating temperatures of refrigerators 6. Eliminate light flickering in the kitchen by and freezers only as low as necessary and switching to Energy Saver T8 fluorescent lamps. check regularly. They are up to 50% more efficient than T12s fluorescent lamps. This will help maintain consistent temperatures to utilize a minimal amount of electricity and keep your ingredients fresh at the same time.
7. Inspect, clean and maintain refrigeration and heating, ventilation and air conditioning (HVAC) equipment regularly.
2. Replace inefficient fridges and freezers with Proper care can help your equipment last longer, saving ENERGY STAR® appliances.
They are designed with efficient components such as efficient evaporator and condenser fans, anti-sweat heaters and high-efficiency compressors to help reduce energy use and energy bills substantially.
3. Install ENERGY STAR® rated Griddles. They are approximately 10% more energy efficient than standard models and deliver higher cooking performance and capacity.
you on energy and maintenance bills. If you are considering replacing any refrigeration or HVAC equipment, be sure to check out the great rebates from the Power Smart Product Incentive Program.
8. Replace standard exit signs with LED exit signs. LEDs have an extremely long product life; they last 10 to 25 years and can reduce energy consumption by up to 90%.
9. Replace inefficient commercial dishwashers They are up to 31% more energy efficient than standard with ENERGY STAR® Dishwashers. 4. Install ENERGY STAR® qualified deep fryers.
models, reducing both operating costs and green house gas emissions. Energy efficient models also have an advanced burner and heat exchange design, which offer: more even cooking; better food quality; higher production rates; quicker heat recovery and fewer temperature variations.
5. Install an ENERGY STAR® qualified steamer. They offer shorter cook times, higher production rates and reduced heat loss due to better insulation, and have a more efficient steam delivery system. They are also up to 73% more energy efficient than standard models and save an estimated $813*/yr in electricity costs (based on an electricity rate of $0.057).
Cook up delicious energy savings today! Find out how easy it is to upgrade your kitchen and receive an incentive. Visit bchydro.com/incentives or call 1-866-522 4713
Wash your dishes more efficiently and save money with the ENERGY STAR® Commercial dishwasher rebate available through the Power Smart Product Incentive Program. Rebates are only available for dishwashers connected to an electrically heated domestic hot water supply.
10. Take advantage of the Power Smart Product Incentive Program for commercial kitchens. Upgrade old equipment in your restaurant with new energy-efficient models such as refrigerators and freezers, ice machines and dishwashers and receive a rebate from the Power Smart Product Incentive Program. Our rebates reduce the payback period through immediate financial incentives and your ongoing energy savings contribute directly to your profitability each month.
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The Health Check logo and the Heart and Stroke Foundation logo are trademarks of the Heart and Stroke Foundation of Canada and are used under license. TM
. P r e p a r e f o r h e a l t h i e r c r o w d s. Canadian diners are changing the way they eat. In fact, over 70% look for healthy options when ordering. Add the healthy options they’re looking for to your menu by identifying them with the Heart and Stroke Foundation’s Health Check symbol, a symbol your diners know and trust. TM
Visit healthcheck.org or call 1-87 7-943-2788 to learn more.
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Education
TOP
10
Healthy Eating Tips for Restaurants
By Julie Lau Registered Dietitian , Heart and Stroke Foundation
Here is something I don’t need to tell restauranteurs: Canadians love to eat out. In fact, nearly one-quarter of Canadian household food dollars are spent in restaurants and nearly one in ten meals or snacks comes from a restaurant. But as a Heart and Stroke Foundation registered dietitian I feel it is worth reminding the food service industry how important it is for Canadians to have healthy food choices when they dine out. The Health Check program in restaurants is one important way the Foundation helps Canadians make healthy choices – by identifying them right on your menu. Here are my top ten tips to help you get more healthier items are on your menus:
1. Make it healthy & delicious. Consumers no longer hold with the conventional wisdom that a healthy meal means a flavourless one. In fact, according to the 2010 Canadian Healthy Eating Consumer Trend Report by Technomic, only 17 percent of Canadian consumers feel that food described as healthy does not taste as good as other options. And the Canadian Council of Food and Nutrition reports that taste is the number one factor in how Canadians choose the food they eat, but nutrition is a pretty close second.
2. Give them the facts. Provide nutrition information, such as calories, fat and sodium, so your guests can make a healthy choice for themselves.
3. Cut calories. According to a recent study out of Penn State, almost three-quarters of restaurant chefs and owners said they could trim off 10 percent of the calories without consumers noticing the difference.
4. Give vegetables and fruit a starring role. They are the first food group in Canada’s Food Guide for good reason – they are low in fat and calories, and
high in vitamins and fibre. Load up your plates with a variety of colourful vegetables and fruit, and use fresh, local produce whenever available.
expecting more value not just in terms of quantity, but also in quality. Focus on “better“ – fresher, healthier – not on “more.”
5. Shake the salt habit.
8. Be part of the alternative crowd.
Salt is everywhere these days – all over the news but also all over our food. Simply put, Canadians are eating too much of it and most of what they are eating (almost 80 percent) comes from pre-packaged and restaurant foods. Restaurants can cut down on the amount of sodium in their products by using lower-sodium ingredients and using herbs, spices and lemon to more subtly flavour dishes.
6. Make sure kids’ menu make the grade. Children’s menu items are often the least healthy choices. Instead of fried foods paired with pop and sugary desserts, develop some interesting lower fat, higher fibre options that will appeal to tiny taste buds. Include colourful sides of cut-up vegetables and fruit, and offer milk or 100% fruit juice.
7. Bigger is not always better. Restauranteurs have increased portion sizes over the years – sometimes by two to five times – in an effort to provide more value for money. But Canadians have become savvy by
Mix up the mains on your menu. Take a page from Canada’s Food Guide and offer meat alternatives such as beans, lentils and tofu. Cook up different fish options and include “lean” cuts of meat and limit the portion size.
9. Not all fats and oils are created equal. These are important ingredients in cooking but chefs can use more healthy unsaturated fats such as olive and canola oils and non-hydrogenated margarines. Reduce use of saturated fats and avoid trans fats.
10. More, more, more. Not more food on each plate, but include more healthy options on your menus.
For more information on how to make your menus healthier visit: www.healthcheck.org BUYERS’ GUIDE 2011
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Education
Music and your Restaurant
Top10
SOCAN Facts
1. Did you know that SOCAN is the performing rights organization (PRO) that licenses the public performance of copyright-protected music in Canada and then distributes royalties to its members and affiliated international PROs? 2. D id you know that royalties from SOCAN licence fees go to songwriters, composers, lyricists and their publishers - not the government?
3. D id you know that more than 80 cents of every dollar collected goes to our members and members of affiliated PROs? 4. D id you know that SOCAN is a not-for-profit organization? 5. D id you know that SOCAN’s board of directors is made up entirely of songwriters, composers and music publishers?
6. D id you know that SOCAN supports key industry associations like the BCRFA by attending their trade shows, providing sponsorship money and participating in panels or workshops presented by these associations? 7. D id you know that SOCAN’s tariffs are approved by the Copyright Board of Canada, an independent body appointed by the government, and published in the Canada Gazette (the official newspaper of the Government of Canada)? Tariffs approved by the Copyright Board are enforceable under federal law – the Copyright Act of Canada. 8. D id you know that buying a CD or downloading music does not give a business owner the legal right to publicly play it in their place of business without a SOCAN Tariff 15A (Background Music) licence? 9. D id you know that SOCAN has more than 40,000 customers? 10. Did you know that there are over 100,000 SOCAN members and more than 12,000 in B.C. alone?
BCRFA Members Exempt from Retroactive ReSound Fees Have you recently been contacted by Re:Sound about licensing obligations that apply when using background music in your establishment(s)? Many of our members contacted us with questions regarding these letters containing past period licence fees for the use of background music dating as far back as 2003. Realizing that unexpected bills can not only be frustrating, but can also hurt your cash flow, we contacted Re:Sound to see how we could help our members mitigate these fees. BCRFA members will enjoy an exclusive limited time offer ending May 31, 2011. Depending on the size of your business, this could mean substantial savings. 28
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Re:Sound (formerly the NRCC) is the Canadian not-for-profit music licensing company dedicated to obtaining fair compensation for artists and record companies for their performance rights. All tbe money that is colleced, less only actual costs, goes to these creators of recorded music. You must contact the BCRFA for the details of this exclusive offer and pay your applicable Re:Sound background music licence fee by May 31, 2011 to be eligable for this program. For further information, please contact Sharron Tulk at 604-669-2239 extension 102 or info@bcrfa.com
Education
What You Need to Know about Minimum Wage
On March 16th, 2011 Premier Christy Clark announced changes to minimum wage laws in British Columbia. Along with the increase to $10.25/ hr for general minimum wage, the Premier has introduced a $9.00/hr alcohol server wage for employees who directly serve alcohol. Starting May 1st, 2011, both wages will be gradually increased over the course of a year. Furthermore, the $6.00/hour training wage will be eliminated.
Terasen Inc under the FortisBC Name
The General Minimum Wage will apply to employees in an unlicensed restaurant or employees in a licensed restaurant who do not regularly serve alcohol. Employees such as bussers, hosts and breakfast servers who maybe tipped, but do not serve alcohol are required to be paid the general minimum wage. he alcohol server wage will T apply to anyone who serves alcohol to guests as a regular part of their job, but primarily applies to servers and bartenders. General
Alcohol Server
Now $8.00 05.01.11 $8.75 11.01.11 $9.50 05.01.12 $10.25
$8.00 $8.50 $8.75 $9.00
We want to hear from you! Complete this survey on minimum wage.
If you should need any further information, please contact the Employment Standards 1-800-663-3316.
As of March 1, 2011, the Terasen group of companies has been renamed and operating under the common name of FortisBC. Last year, Fortis Inc. announced a combined leadership structure for its B.C. operations, which include the Terasen group of companies and FortisBC Inc. Since then, we have been working to bring our companies closer together, and our move to a common identity underscores our role as a leading energy provider in the province. Although our name is changing, it’s business as usual. There is no change to the legal status of each Terasen entity and the ownership structure remains the same, operating under our Canadian parent company, Fortis Inc. For easy reference, the previous company names are listed below. All of these companies have new names under the FortisBC banner:
Collectively, the FortisBC companies serve over 1.1 million customers in 135 communities and our coming together under a common name and combined leadership creates a new brand on the energy landscape in British Columbia, with one vision under one name. We will be more customer-focused than ever and build on our core businesses, offering customers a full-spectrum of energy offerings, including natural gas, electricity, piped propane, and alternative energy solutions such as biogas, geoexchange, district energy systems and applications for natural gas vehicles. FortisBC is committed to meeting our customers’ long-term energy needs through the safe, reliable delivery of energy at the lowest reasonable cost. We remain focused on excellent customer service and building strong relationships with customers and the communities where we live and work.
Terasen Inc. FortisBC Holdings Inc. Terasen Gas Inc. FortisBC Energy Inc.
Terasen Gas (Vancouver Island) Inc. FortisBC Energy (Vancouver Island) Inc.
Terasen Gas (Whistler) Inc. FortisBC Energy (Whistler) Inc. Terasen Energy Services Inc. FortisBC Alternative Energy Services Inc.
If you would like any additional information about our name change, you are welcome to contact me directly at 604-592-7642 or douglas.tufts@fortisbc.com. BUYERS’ GUIDE 2011
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WorkSafeBC FAQ’s Jennifer Tsui Industry and Labour Services, WorkSafeBC
What do I need to know?
As a small restaurant owner, you’re involved in every aspect of your daily operation. From payroll to marketing, you probably do it all or you know how it’s being done. With so many details to keep track of, it can be hard to find the time to think about what responsibilities you have to fulfil for your workers and to WorkSafeBC when it comes to health and safety. Below, we’ve shed some light on some of the most common questions small business owners ask about health and safety, and WorkSafeBC.
Do we still need to set up a health and safety program at our workplace if we’ve never had an accident?
All B.C. workplaces, including restaurant operations and small businesses, are required to have an occupational health and safety program. Even if you only have one or two workers, make sure you have regular monthly safety meetings so there is an opportunity to discuss health and safety issues. Committing to health and safety can create a better work environment, help you keep good workers, and result in increased morale and greater productivity.
There was a workplace accident but no one was injured. Do we still need to conduct an incident investigation? Yes, employers must investigate all incidents, including near-misses. Conducting an investigation ensures the incident doesn’t happen again and no one gets hurt.
I’m the owner of the business, can I personally opt out of the WorkSafeBC program? As “a proprietor” (or a spouse), you are not automatically covered for compensation benefits. However, you can apply for Personal Optional Protection (POP), which will cover your lost salary and medical expenses if you get injured on the job or contract a disease as a result of your work.
If I hire a subcontractor, am I responsible for their health and safety? Employers are responsible for the health and safety of all their workers, including any contractors or subcontractors. It’s a good idea to check with WorkSafeBC to make sure the contractors or subcontractors you hire are registered with WorkSafeBC. If they aren’t, your company could be liable for their insurance premiums if there’s an injury or accident.
How do I report my payroll and make my payments to WorkSafeBC?
The quickest and easiest way to report and pay is online through WorkSafeBC.com, or by calling WorkSafeBC’s automated phone system at 1-888-922-2768. www.WorkSafeBC.com
Thank You to Our Sponsors!
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Membership Has
Are you taking
advantage?
Whether you are brand new to the BCRFA, or have been a loyal member for years (or for some even decades), there is always the chance that more savings are available to your business simply by being a member. At the BCRFA we take the business of benefits seriously and have negotiated with our supplier partners to provide the best value for our members. We have benefit programs for just about every business need including: payment processing, business insurance, employee benefit programs, cellular & business phones, car & hotel discounts and many more. There are literally hundreds of dollars of savings available and you simply need to pick up the phone and call us to start saving. Combine these cost savings with our advocacy initiatives, marketing programs and member only events and the cost of membership. To learn more about any of our BCRFA benefits programs, call our office at 1-877-6692239 or visit us at www.bcrfa.com/benefits.
Fresh Thinking Our goal is to ensure you get the most value for your benefit dollars by providing your employees with healthy, flexible approaches to managing their health and well-being. To learn more about the BCRFA Employee Benefits Program, contact Ivy Woo at 778 327-5358 or email bcrfa@morneausobeco.com. 32
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Its Benefits Traveling Soon? Did you Know?
Participating members of the BCRFA Group Benefits Program automatically receive Out-of–Country travel insurance as part of their Health coverage thus allowing them one less thing to worry about when preparing for a vacation. When traveling outside of your province of residence, your coverage includes up to $1 million through Medi-Assist. To obtain a free quote or further details, please call our local Call Service Centre at 1.866.432.8427 or email bcrfa@morneausobeco.com
Checklist for your Trip:
• Pack your PBC ID card and Medi-Assist card
• If applicable, make a list of all existing medical conditions to carry with you; also have a list of any medications your require •C ommunicate to your travel mates to call Medi-Assist within 24 hrs in the event of an emergency • Traveling to Cuba - if you are planning a trip to Cuba, you will need to show your provincial health card or a travel insurance document valid for the duration of your stay upon entry to Cuba. Contact us for more details.
The BC Restaurant & Foodservices Association has partnered with Morneau Shepell, a leading employee benefits consulting firm, to offer its members an affordable employee benefits program.
Bon Voyage!!
Welcome New Memebrs
Slickity Jim’s Chat & Chew, International Culinary School, The Baja Surf Grill, Beach Grove Golf Club, Ell Green Design Associates Inc, The Hungry Oven Ltd, Bevtech Water Filtration Systems Inc, Mondia Alliance - Wine & Spirits, De Dutch Pannekoek House (New Westminster), Summerhill Estate Winery, Home Restaurant (Sorrento), Urban Distilleries, Max’s Restaurant of Manila, BI Pure Water (Canada) Inc, Ramy Hill Sales, Banana Leaf (Davie Street), Tin Whistle Brewery, Arcodalenos Italian Resaurant, Bunge Canada, Cupcasions, Function Junction, OOOM Design Studios, Revdocs Restaurant Benchmarking, Romers Burger Bar, Hubbubbs Sandwiches
Three steps for Business Insurance Whenever we get questions about insurance policies the restaurant owner is looking for ways to save money on his policy. The three keys areas to review are location, contents and liability.
1.During the application process we do a site inspection. Details we need to know are the type of building construction, the square footage of your space, and who your neighbours are. Also is the fire safety equipment to code and do you have a burglar alarm. 2. Next we will review your contents insurance coverage. Many times we find owners are under insured in this area. Over the past 10 years many building codes have changed and restaurant furniture and equipment have risen in price. Think in terms of what it would cost to replace all your equipment brand new not the original price or the depreciated value. 3. The liability limit requested is often determined by your lease and if you have a patio on city property. Generally we see a limit of $2,000,000 to $5,000,000 liability. The liability section of your insurance is rated by your gross sales. In particular your food to alcohol sales ratio is important to the rating. Remember buying the right insurance creates peace of mind and enables an owner to focus on key issues of sales, staff training and management. At A C & D Insurance we have been the endorsed supplier to the BCRFA for over 30 years. Our brokers Mike Snetsinger and Paul Simmons have over 20 years experience in the restaurant industry and understand your needs and your business. To arrange for a quote or review of your insurance call us at 604-629-9077. BUYERS’ GUIDE 2011
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Membership
What To Look For In A Payment Processor With so many different processors out there offering so many different payment options, it’s hard to determine which processing solution is best for you.
The right credit card processing service can help your business increase sales by enabling you to accept all forms of payment. You should expect the following from a reliable processor:
Accept All Forms of Major Card Payments
Your processor should possess the capability to verify payment from all major credit and debit cards.
One Size Does Not Fit All
No one payment mix is the same. As a predominately point-of-sale (POS) based merchant, you need to align yourself with a processor that understands your unique business needs. When it comes to determining which processor truly has your best interest in mind, it is always a good idea to do your research. Align yourself with a processor who has proven experience in the restaurant vertical and can successfully and consistently meet your daily business needs – from Payment Card Industry (PCI) compliant solutions to advanced reporting options that simplify the reconciliation process.
Easy Integration
The right processor for you should be able to seamlessly integrate to your current POS solution, or offer a costeffective alternative that alleviates the need for a middleware (third party interface) and meets all PCI standards. It is critical that your POS solution is certified to your payment processor of choice.
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PCI Compliance
Compliance is crucial for restaurants of any size. When searching for your processor, you should verify that all prospects are fully compliant with the latest PCI standards, as mandated by the PCI Security Standards Council™. The alternative has the potential to be quite costly. More information on PCI compliance can be found at https://www.pcisecuritystandards.org/, or by contacting your payment processor.
Peace of Mind with your Payment Processor
The right payment processor should have you top of mind every step of the way. Industry knowledge, experience, tenure and reputation are all key elements of what makes for a reliable processor. As a restaurateur, you have enough to occupy your time and consume your thoughts – the reliability of your current processor should not be one of them. In addition, reliable processors should offer 24/7 customer support. As is the case with your restaurants, business is conducted beyond the hours of 9-5. Around the clock service is expected from you and should be from your processor as well. Finally, your payment processor should use a consultative approach to help pinpoint the best solution for your business. No two businesses are alike; thus, no two payment mixes are either.
Celebrate Excellence.
Now Accepting Nominations www.bcrfa.com | www.bcrhof.com BUYERS’ GUIDE 2011
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Membership
Two BCRFA members were recently solve industry issues. We need to throw our collective weight around to promote our industry. He also encourages the industry to be louder and prouder about how we do business and how we bring people together. Restaurants are one of the few industries that give people professional opportunities regardless of who they know and what their degrees may be.
Warren Erhart
President & CEO White Spot, Triple O’s
Warren Erhart is a humble man that considers himself truly fortunate to hold the position he is does. He honestly believes that when you find something you love you will never work a day in your life. This passion and enthusiasm has earned him numerous accolodes within the industry. He was honored with the Active Restaurateur Award at the 2010 Hall of Fame, and recently White Spot was named as one of Canada’s 50 Best Managed Companies. His most recent appointment is that of Chair with the CRFA. The success of White Spot is a direct reflection of Warren and his own legendary way of promoting this legendary brand. When Warren was recently contacted by friend Michael Buble with a request that he fly down to California to cook a couple of famous Triple O burgers for music legend David Foster’s birthday. He jumped at the opportunity. Ingredients aboard (including the secret Triple O sauce), Warren flew down to Malibu and spent time with the two musical icons. It’s stories like this that exemplify Warrens undeniable enthusiasm for the White Spot brand. Warren’s message to the industy? GET INVOLVED! United voice is vital. When advocating with the government, it is crucial we find ways to work together to 36
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What role do employees play in White Spot, and how do you keep them energized and engaged over the years? “White Spot’s success is a people story. I am very fortunate to be surrounded by great people. Our core value is: hire the best, train the best, then expect the best. My job is to create an environment where individuals can make a difference. We have some wonderful people that work for us and we are extremely proud that our employees average over 9 years in our offices and 5 years in our restaurants. This is an anomoly in an industry that provides many first jobs. We have many people who have made the decision to make White Spot a career and for that we are truly fortunate to have that.”
What is the biggest challenge that Triple O’s and White Spot has seen over the past few years? How do you adapt to these changes? “It is always making sure you remain relevant. Even though we have been around since 1928, our past success doesn’t guarantee success in the future. Sometimes it may impedes us. To continue to remain relevant we focus on external and internal research. We conduct internal focus groups, and staff and customer surveys. We sit down and talk
Membership
named Canada’s 50 Best Managed Companies to our owners about what we can do better in each and every restaurant. We have used the research to help guide and direct us to where we are today. Continuous improvement in what we do, and showing a sense of urgency in how we do things is extremely important.”
What do you see for the future?
“Our strength in the marketplace has always been our offering of outstanding value. While we will continue to innovate and be creative with our menus, we need to ensure we stick to our mandate of offering great value. The combination of the two is important for us.”
How has technology played a role?
“Technology continues to play a bigger role over time. Everything from the timing of our menu mix analysis, to determining what sells and what doesn’t has been aided by new technology. Technology has also allowed us to streamline processes. Time managers used to spend on paperwork can now be spent , training employees and interacting with guests. This year, we will be spending more time looking at social media and marketing opportunities as well as an employee training program.”
What advice do you have for the next generation? “Find something you are passionate about, it starts right there. This industry that has great opportunity. For example many of our employees came to BC from other counties with language barriers and have worked to become outstanding general managers in our stores. This is because they have the attitude and passion.”
Richard Jaffray
President & Founder Cactus Restaurants Ltd
Richard Jaffray has been recognized for his outstanding contribution to the industry with a number of awards over the past year. Not only was Cactus Club named one of Canada’s 50 Best Managed Companies for the forth time, he was also inducted into the BC Restaurant Hall of Fame in September 2010. Cactus Club has been named the Best Casual Chain (2008-2010) by the Vancouver Magazine Restaurant Awards, and BC Business Magazine has listed the chain in the Top 10 Companies in BC for five years in a row. Richard serves on the Vancouver Aquarium’s Board of Advisors and made Cactus Club a founding member of the Green Table Network. The Byrne Road location in Burnaby was given the honor of one of the best bathrooms in all of Canada. The Georgia Straight awarded the Cactus Club with several Golden Plate Awards in 2011, including Best Chain, Best Washroom and he Best Place to Seal the Deal. The BC Restaurant News congratulates Richard for all his accomplishments and wishes him the best in future years.
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Membership
Daniel Hospitality Group Opening New Restaurant in Olympic Athletes Village Daniel Hospitality Group is proud to announce its success in attaining the bid for the Vancouver Park Board’s newest restaurant located in the popular Olympic Athlete’s Village site, to be named “Village Kitchen” and slated to open next winter. The new restaurant, the first in this flourishing neighbourhood, will include a large outdoor patio designed to incorporate the surrounding seawall and park space. The indoor area encompasses over 6,000 square feet over two stories. The menu will focus primarily on locally sourced, freshly prepared comfort food while the décor will showcase local as well as contemporary Canadian artwork. President of the Group, Daniel Frankel says the “Village Kitchen is a fresh, new concept for Vancouver waterfront dining. Not only is the physical location breathtakingly beautiful, but also built to meet all green LEED standards, designed to ensure as small an impact on our surrounding environment”. www.danielgroup.ca
News Makers
De Dutch Opens Four New Franchises Since February 2010
The opening of the newest location in Maple Ridge by award-winning franchisees Mike Gemmell and Richard Dys, follows the opening of the restaurants in South Surrey’s Grandview Corners (160th Street and 24th Avenue); on the west side of Vancouver (West 2nd Avenue and Yukon); and, in New Westminster’s Columbia Square Plaza (10th Street and Royal Avenue). The 35-year-old De Dutch franchise is now boasting 21 locations in BC’s Lower Mainland, Vancouver Island, Fraser Valley, Okanagan, and Cariboo. De Dutch President Bill Waring says” The positive growth of De Dutch within the last year has most certainly been an achievement given the economic challenges that British Columbians have been faced with. We are just thrilled to have existing franchisees continue to grow their investment and to also welcome new franchisees to the system. It is especially rewarding to see the interest and enthusiasm among our young management staff flourish to drive them towards investing in their own franchises www.dedutch.com
Okanagan Crush Pad Ready for 2011 Harvest
Christine Coletta and Steve Lornie are pleased to announce the formation of a custom crush winery, Okanagan Crush Pad at their 10-acre Switchback Vineyard in Summerland, BC. Construction is underway on a new 7,750-square-foot facility, which will be ready for the 2011 harvest. It will have the capacity to produce 25,000 cases annually. Okanagan Crush Pad will not be open to the public, but will be a meeting place for the Okanagan’s wine industry. A winemaker workshop room and fully equipped laboratory will be constructed adjacent to the crush platform with an open view to the winemaking facility. Clients can choose from a shopping list of services ranging from vineyard management and winemaking to branding, marketing, media relations, and sales distribution. okanagancrushpad.com
Market Place EXECUTIVE CHEF/BUTCHER with charisma for grassfed/organic meat outlet: Commercial Dr. Vancouver. Applications: grassfed@xplornet.com www.pasture-to-plate.com
Keeping your workers safe makes good business sense. Many of these publications were developed in partnership with groups within your industry. If you are interested in working with us to improve health and safety in your workplace, please contact the Small Business Service Centre. If you would like to order any of these publications or find out more about improving workplace health and safety in your workplace, please email us at smallbiz@worksafebc.com or visit our website www.worksafebc.com.
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Food Events
2nd Annual Canadian Restaurant Investment Summit Apr 13-14, 2011, TORONTO Ritz-Carelton Hotel Sysco Tailgate to Tabletop Food Expo Wed, Apr 13, 2011, LANGLEY Langley Events Centre GFS - All Things New Show, Spring 2011 May 5, 2011, KELOWNA @crestaurant @GoldfishKitchen @WickInnBC @TheRefineryVan @YBC_brewing @foodie_photo @grousemountain @sushiinsooke @luporestaurant @HotelVancouver @luporestaurant @Glowbal_Group @HamiltonStGrill @urbanthaibistro @CruRestaurant @BurgooBistro @ElixirVancouver @petesplacepizza @HyattVancouver @winebcdotcom @dedutch @thereef @PowerSmartBC @cactusclubcafe @BCPubs @MonkMcQueensVan @OPUSBar @Targetchatter @kelownamuseums @TheSmokingDog @VancouverAqua @charmmodernthai @HartHouseRest @DynamicHR @Heather2020 @Irashai @wildapplemanteo @TasteofKelowna @mybcinfo @naturesfare @eatanddrinkbc
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TURN IT OFF
BY TURNING OFF YOUR BROILER FOR ONE HOUR EACH DAY INSTEAD OF IDLING YOU CAN SAVE $200 ANNUALLY! Our advisors offer free energy-efficiency advice, equipment and incentives for small businesses and restaurants in BC. We are here to support small businesses owners who may not have the time, information or resources to make energy efficient improvements. Visit us online to see how we can help save your business energy and money.
www.thegreenadvisor.ca BUYERS’ GUIDE 2011
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