Sapaad

Automating your Online & Delivery Business with the Power of Integration

Online delivery has been a pandemic-proof strategy for restaurants. While the shift helped most pivot, it’s those that leverage the myriad benefits of integration that are positioned for longstanding success...

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Karina Rapose, Product Specialist, Sapaad

Karina Rapose is a Product Specialist at Sapaad, a leading cloud-based restaurant POS and delivery management system that empowers restaurateurs worldwide to drive business growth and enhance customer experience with the power of the Cloud.

The significance of online come with managing orders from food delivery platforms multiple partners. In particular, the in the restaurant industry is due challenges with menu management in no small part to the post- of different partners stores, tracking pandemic world. In our digital incoming orders on multiple age, consumers have been tablets, manually entering orders drawn to services that are high into the POS, order fulfillment and on convenience and guarantee reconciliation.

instant gratification. And with

diners continuing to prefer staying And what’s an efficient, at home now more than ever, the streamlined, and cost-effective way popularity of these platforms have to do this? By leveraging the power only gained momentum. of integration between partner stores and your POS. Online food delivery platforms offer tremendous benefits to consumers. Sophia Sleiman, Founder & CEO of A beautiful ordering experience, the restaurant Mantoushe, shares the flexibility of cash-on-delivery the importance of integration in or online payments, contactless her operations. “Online ordering deliveries, as well as the ability to platforms drive a large majority share reviews and ratings. of our orders. The Moreover, real-time manual re-entry of order tracking – Integration between every transaction from restaurant to doorstep. partner stores and is labour intensive and comes with POS solves pain plenty of issues Not only are online points of manual from errors to partner stores a re-entry and missed missed items. one-stop platform for orders. But the integration consumers deciding on between my POS and their next meal, but also a partner stores solves all of viable revenue-generating channel these. It’s a cost-effective and foolfor restaurant businesses alongside proof way of operating.” in-house dining.

Centralized Menu Management

With the volume of partner orders expected to rise over the years, With a robust integration, it’s crucial for restaurateurs to connecting your partner stores to meet the demand while steering your POS can be achieved within clear of the pain points that minutes. You can sync your POS menu to your respective partner menus with a few clicks. Menu items selected, along with their images, descriptions and modifiers, instantly reflect on your partner store.

For updating a menu item or marking it unavailable, and adding store configurations or discounts, you won’t need to contact your provider. This can easily be done straight from your POS in real time so it’s always up to date; minimizing effort and maximizing resources.

100% Automated Order Workflow

Arguably the biggest advantage of integrating your partner stores to your POS is the fully-automated order fulfillment. When a customer places an order on your partner store, it automatically arrives directly into your POS, meaning you no longer have to maneuver multiple tablets to run your in-house and partner stores. Eliminating manual data entry and the risk of incorrect orders.

A fully-integrated solution is designed to work seamlessly with add-on modules in your operations for streamlined communication and workflow. Orders are routed to your kitchen display system and your delivery management system for complete visibility of the order journey and unrivalled data

integrity and accuracy.

Total Delivery Control

An efficient delivery management system gives you real-time insights into your entire order cycle as it happens – placement, preparation, pick-up, and delivery. You can monitor every stage, identify bottlenecks, and optimize operations.

Order details and driver information are visible at a glance. You can identify driver availability, assign them to orders and track deliveries, not only by your own delivery driver personnel but also by third-party logistics and delivery partners.

Consolidated Customer Database

Customer data is incredibly valuable to better understand, communicate and engage with your customers. With multiple partners, managing multiple databases can be overwhelming.

A powerful integrated solution ensures your entire customer database can be managed in one centralized CRM. When an existing customer orders through your partner store, their profile is automatically updated in your CRM. Should a new customer order, a new profile is instantly created.

Insights such as order history and preferences can be used to improve customer engagement and, ultimately, retention.

Manuel Wazen, Marketing Director of enterprise JJ Chicken, mentions the importance of utilizing customer data. “Data is now very valuable because it allows us to target customers and keep them within reach.”

LIVE Multi-Channel Analytics

With a future-proof integration, sales data from your partner stores are in sync with your POS. You can get insights and analytics of multi-channel performance in one powerful LIVE dashboard, eliminating end-of-day manual reconciliation.

Best-selling items, popular delivery areas, item profitability, outlet profitability, inactive customers, are a few of the many insights you gain – even on the go.

“The ability to see what’s going on at any given time is a great added value for an owner,” Sleiman confides.

With comprehensive reports and daily business summary, you can identify and analyze trends, compare in-house and partner store business decisions.

Seamless Integration with Xero

Leading POS systems are integrated with cloud accounting software like Xero. This means that daily sales data from your partner stores, if integrated with your POS, are automatically synced between the applications. The outof-the-box integration simplifies and streamlines your restaurant performance, and make informed

accounting and removes the need for manual entry and end-of-day reconciliation.

In conclusion, the future of restaurant dining is online. Undeniably, restaurants that provide the online delivery experience will continue to thrive. With online food delivery platforms leading the movement, integrating your partner stores to your POS is a great way to effortlessly meet the demand and grow your business to new heights.

FIND OUT MORE...

To find out more about Sapaad Cloud-based Restaurant POS & Delivery Management System, visit us at: > sapaad.com