Automating your Online & Delivery Business with the Power of Integration
@SapaadPOS
Karina Rapose, Product Specialist, Sapaad Karina Rapose is a Product Specialist at Sapaad, a leading cloud-based restaurant POS and delivery management system that empowers restaurateurs worldwide to drive business growth and enhance customer experience with the power of the Cloud.
Online delivery has been a pandemic-proof strategy for restaurants. While the shift helped most pivot, it’s those that leverage the myriad benefits of integration that are positioned for longstanding success...
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he significance of online food delivery platforms in the restaurant industry is due in no small part to the postpandemic world. In our digital age, consumers have been drawn to services that are high on convenience and guarantee instant gratification. And with diners continuing to prefer staying at home now more than ever, the popularity of these platforms have only gained momentum.
come with managing orders from multiple partners. In particular, the challenges with menu management of different partners stores, tracking incoming orders on multiple tablets, manually entering orders into the POS, order fulfillment and reconciliation. And what’s an efficient, streamlined, and cost-effective way to do this? By leveraging the power of integration between partner stores and your POS.
Online food delivery platforms offer Sophia Sleiman, Founder & CEO of tremendous benefits to consumers. the restaurant Mantoushe, shares A beautiful ordering experience, the importance of integration in the flexibility of cash-on-delivery her operations. “Online ordering or online payments, contactless platforms drive a large majority deliveries, as well as the ability to of our orders. The share reviews and ratings. manual re-entry of Moreover, real-time every transaction order tracking – Integration between is labour intensive from restaurant to partner stores and and comes with doorstep. POS solves pain plenty of issues points of manual from errors to Not only are online re-entry and missed missed items. partner stores a But the integration one-stop platform for orders. between my POS and consumers deciding on partner stores solves all of their next meal, but also a these. It’s a cost-effective and foolviable revenue-generating channel for restaurant businesses alongside proof way of operating.” in-house dining. Centralized Menu Management With the volume of partner orders With a robust integration, expected to rise over the years, connecting your partner stores to it’s crucial for restaurateurs to your POS can be achieved within meet the demand while steering minutes. You can sync your POS clear of the pain points that 124 / Issue 25
menu to your respective partner menus with a few clicks. Menu items selected, along with their images, descriptions and modifiers, instantly reflect on your partner store. For updating a menu item or marking it unavailable, and adding store configurations or discounts, you won’t need to contact your provider. This can easily be done straight from your POS in real time so it’s always up to date; minimizing effort and maximizing resources. 100% Automated Order Workflow Arguably the biggest advantage of integrating your partner stores to your POS is the fully-automated order fulfillment. When a customer places an order on your partner store, it automatically arrives directly into your POS, meaning you no longer have to maneuver multiple tablets to run your in-house and partner stores. Eliminating manual data entry and the risk of incorrect orders. A fully-integrated solution is designed to work seamlessly with add-on modules in your operations for streamlined communication and workflow. Orders are routed to your kitchen display system and your delivery management system for complete visibility of the order journey and unrivalled data
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