Cut your ATO document processing time by over 90%! Meet your TFN privacy obligations AND communicate proactively with clients? It’s possible! Technology can automate the processing and distribution of ATO correspondence for you (even handling the taxing elements like TFN redaction), enabling you to get important notifications to your clients sooner.
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utomating repetitive processes is one of the easiest ways you can create capacity in your practice, streamline and systemise your existing processes, and reduce the errors and delays that inevitably come with manually completing these cumbersome tasks. And is there anything more clunky than managing the constant stream of client correspondence from the ATO? As ATO systems and communication channels become increasingly digital and direct, it has never been more important for practices to be able to process, review, and distribute ATO notices to clients efficiently and effectively. Yet the administrative burden in doing so comes at a cost – countless hours spent manually filing, cross checking, and communicating what matters (like payment amounts and due dates) are taking you and your team away from value added tasks and services. You are likely already using a suite of cloudbased apps and streamlined processes to run your practice and leverage your use of Xero, but do you really know what is involved when it comes to managing your ATO documents?
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What does your ATO document management process look like? For a typical accounting practice, processing ATO documents generally involves: 1. Receive ATO notices in the mail, manually sort into batches based on correspondence type; 2. Compare each notice or statement against the estimation in Xero Tax and Xero Practice Manager; 3. Manually redact / erase Tax File Numbers for all notices; 4. Prepare correspondence to email or post to clients, manually pulling contact details from Xero; 5. File everything against your client in your document management system as a complete record of the communication; 6. Repeat for notices received via the Tax Agent Portal, manually downloading each statement; 7. Field queries about notices clients have received direct to their myGov inbox (including why it bypassed you altogether!). ATO document management is costing you more than time A task that really should be
@ATOmate_BAW_AU
Stan Corner, CEO and founder of Business Automation Works (BAW), the team behind ATOmate Stan Corner is passionate about assisting businesses to reach their full potential through the delivery of automated processes, supporting them to achieve smarter and innovative outcomes for stakeholders and greater productivity and job satisfaction across their teams. With over 25 years of experience in the technology industry, Stan’s professional focus has been on building high-performance teams and leading organisational change through operational efficiency.
completed each day to ensure swift communication with clients can quickly consume an entire morning (or day during peak lodgement times!) taking your client service team and even accountants themselves away from more valuable practice and client-focused activities. Not to mention the potential for human error that can occur at multiple points throughout the process and the impact that can have on your clients: a missed TFN redaction, or a notice sent to an incorrect email address could lead to a privacy breach, client-wide notification, and some difficult conversations. The automated solution to ATO document processing The good news is that this is no longer an administrative burden you must bear. ATOmate is an innovative automation platform that combines cutting edge robotic process automation technology with AI to cut your ATO document management, processing, and communication time by 90%. ATOmate’s smart AI technology reviews all ATO documents including Notices of Assessment,
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