Customer Acquisition Section E: FAQ
Here are the answers to all your questions. How can North American Power save me money on my electricity? When your state deregulated its energy market it opened the industry to competition and allowed companies like North American Power to buy energy in the wholesale markets and pass the savings on to you. Our electricity flows into the Local Power Pool and is delivered to your home or business by your local utility via existing power lines just as it always has. The only difference will be a new electric rate on the supply portion of your bill. How much money could I save? To estimate your potential annual savings with North American Power go to napower.com. Why can’t my local utility do what you do and lower their supply rates? Your local utilities enter into long-term fixed-rate contracts to help protect their customers from changes in generation costs, but they pay a premium for the decreased risk. Will my local utility lose money? No. Utilities in deregulated markets do not make a profit from the supply of electricity. In fact, they don’t even own any power plants anymore. They purchase electricity from the Regional ISO’s just like we do. Will my utility be mad at me for choosing North American Power’s supply? Not one iota. They don’t even charge you a penalty. Again, they do not earn a profit from their supply charge, so it’s no loss for them. In fact, they don’t even lose customers because they’re still our electricity service providers. So my local utility will still service my account? Yes. You are still a customer of your local utility. They will continue to provide the electricity, customer service, billing and repairs. Will my electric be interrupted when I change my utility’s supply to yours? Nope. You’ll never see a flicker. The transition is seamless. All you’ll notice is your new electric rate. It’s that easy. Will I have to get a new meter or any new equipment? No. You keep your meter and your local utility will still read it just as it always has. There is nothing new to own (unless of course, you choose to buy some cool new stuff with the money you’re likely to save).
Customer Acquisition | Section E: FAQ
North American Power
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