FLow design process report

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FLOW Future Digital Library


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Graduate Studio Workshop PolyU & QUT

CONTENT Introduction Secondary Research Insight Experience Strategy Design Objective Interaction Model Concept Idea Architecture Design User Interface Reflection Reference


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Graduate Studio Workshop PolyU & QUT

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Graduate Studio Workshop PolyU & QUT

INTRODUCTION The project is collaborate with Queensland University of Technology (QUT) to design a library at Howard Smith Wharves, Brisbane. The students from QUT are major in architecture, who will support us redefine the library. Through the 6 weeks teamwork, we will contribute more in terms of crafting and communicating the user experience, and designing a system of services and hardware/software products and QUT side will concerned more with designing the architecture. While we design the library, we have to concern about the flood situation in Brisbane.

Howard Smith Wharves is in the central Brisbane right beside the Brisbane

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Graduate Studio Workshop PolyU & QUT

Graduate Studio Workshop PolyU & QUT

INNER BRISBANE DEMOGRAPHICS Inner Brisbane suburbs have a bias towards the 20 to 40 year old age group The vibrancy and proximity to the inner city seems to attract two broad groups of demographics; the wealthy or upwardly mobile professionals and the less wealthy students and part-time or casual workers. The difference is identified in the household income graph below left, where both extreme spectrums of income are highest within the inner Brisbane suburbs. Dwelling tenure within inner Brisbane also shows a large proportion of dwellings are rented ( 52.5%), confirming 20.0% two broad demographics make up of the inner Brisbane region.

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The site is right under a bridge, beside a cliff and there is a historical building which is unremovable. The space is limited.

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Graduate Studio Workshop PolyU & QUT

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Graduate Studio Workshop PolyU & QUT

SITE ACTIVITY MAP

Near the site are some resident areas, multipurpose city centre.

The site is the main road to the central Brisbane. People pass by here every day to work. There are trains; bus and also ferry pass by the site.

There are two place that can access to the site: from the cliff or through the ferry.

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Graduate Studio Workshop PolyU & QUT

PRIMARY RESEARCH

Graduate Studio Workshop PolyU & QUT

LIBRARY RESEARCH Digital is the trend for the library in the future.

There are four libraries in Brisbane and not many people are using it.

Amazon release kindle and e-book Apple release ipad Most library start scanning book for providing digital book

Citizens are complaining there is no place for discussing loud in library.

Library2.0

Brisbane citizen like to go out and hanging out with friends.

Brisbane city has many places for relaxing such as parks, river side and beaches. People in Brisbane like out door activities.

In weekend, South Bank Parklands in south Brisbane is full of people who come for relaxing.

•Web 2.0 is social, collaborative and interactive. •The ability of “readers “to respond to what they read is a key feature of all Web 2.0 services, from “Comment on this “options, to reader reviews on Amazon to user contributed articles on Wikipedia. •And this invitation to audience participation adds value to content, by adding information and diversity of opinion.

Technology Wikipedia now has well over a million separate articles, all donated through this “architecture of participation”, often by experts in relevant fields. •People write quite extensively through blogs, which are entirely free, with no expectation of royalty payment. Their reward comes from recognition, which is a much more powerful motivator than money. •Other people post their photos online at Flickr, or post reviews of books they have read at Amazon, and so forth.

Blog Knowledge •Blogs mean that the user can have their say immediately. •Blogs provide a platform for everybody •Blog sallow expert opinion to be promulgated without the long delays and tedious rituals of traditional publication methods. •The reward comes from recognition. •The user participates in the creation of metadata.

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FLOOD RESEARCH

Graduate Studio Workshop PolyU & QUT

1974 5.5m

1893 8.35m

2011 4.46m

1841 8.35m

Normal

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Graduate Studio Workshop PolyU & QUT

Graduate Studio Workshop PolyU & QUT

INSIGHTS

EXPERIENCE STRATEGY

Too much library in the Brisbane city

Let me share and learn with others

People just pass by from the site

Give me digital version rather than tangible

Digital book is the trend

Give me instant reply

Everyone can be contribute their knowledge to other and become local expert Technology is supporting digital book No place for speaking load to discuss in library

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Graduate Studio Workshop PolyU & QUT

Graduate Studio Workshop PolyU & QUT

IDEA

DEFINITION Library is a platform support people to exchange their knowledge and stored it for people to learn.

If internet is already a part of everyone’s life, using online platform would be better to spread the knowledge. Physical library will be a place for people gathering around here to share personally and support local expert to share the knowledge with others. Citizen can find the expert in their city through the local library instead of through the worldwide internet and find the expert overseas whose experience might not fit in the situation at the local place. Using technology to support a better communication in the physical library for providing a sharing atmosphere can trigger more people to join in the activities. In the day time, people can come and study by themselves or discuss with their friends in a space for them can speaking loud. In the night time or weekend when people off work, they can come and join the activities holding in the library. The library will provide citizen for downloading the book with their phone through QR-code.

DESIGN OBJECTIVE The library collects citizen’s experience, skills digitally and stores them in the library online platform. Library supports people who have expertise in their domain creating events hold in physical library for others who have the same interest to meet together and exchange their knowledge personally.

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Graduate Studio Workshop PolyU & QUT

Graduate Studio Workshop PolyU & QUT

INTERACTION MODEL

SYSTEM DIAGRAM

sharing give comment browse/search vote/create/view event book space

Library Online

website

P Online latform

bo

ard

get invitation recommendation study post commend

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i

al

y s ic a l Pl a tf o r m

co c so

a q uiet are y te m p oror end m m fl o o d c o

s h a ri n g P o d

pac

e

book

Pysical communication

e-pad

access

1325-1051-4240-7830-7096-7214

tranferable

tranferable

tranferable

access

Download ebook

ty s

rn

er

ea

communicate

Ph

Browse Comment

e-wall, e-table

Create/Vote/View event Book space

record

sharing with others personally

tiv i

create account

e-

Communicate

computer, phone

sharing with others

ac

a ar

communicate

access

tra

S h a ri n g w a ll

cin e m

sharing with others personally

Share input context organize posting, spread viewing, able dowloading nfer

create account

support record store

Physical

communicate

sharing with others personally

view

Self study

support

Out door activity

support

Get invitation Recommendation

show

communicate

commend the flood situation communicate

Communicate

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ONLINE PLATFORM

Graduate Studio Workshop PolyU & QUT

LAYER PLAN

Share / Browse / Comment / Create, Vote, View Event / Book Space / Get Invitation

Create Account

On the online Library platform, user can create an account and add their basic information about what occupation they are, add tags about what they are interest in and normally what time they are available for library sending user the knowledge and activity hold in library related to their interest and available time.

Sharing

People can upload whatever they want to share with other citizen. It can be words, pictures or video. When they upload they have to add the tag about what content it is for everyone easy to search.

Give Comment

Everyone can give comment to others sharing and communicate with each other online.

Create / Vote / View Event

If they like a topic to become an activity hold in the Physical library, they can create the event and book the space through internet. People can vote for the event to make it happen. Through the event board, citizen will know what activity is holding in the library.

Get Invitation

The system will send the invitation to who is interested in the activity through their interest tags and what they recently search and like.

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Graduate Studio Workshop PolyU & QUT

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Graduate Studio Workshop PolyU & QUT

MAIN AREA The social environment provide big screen which is transferable. When it closes up, the space will be a big space for holding activity here. There is a wall with multi- touch screen displaying what other people sharing and support the activity holding here.

Category on e-wall How to

Showing people’s skill for teaching others

Comment

Display citizen’s comment such as the book they read, the movie they watch, the restaurant they eat…etc.

Life at Brisbane

Posting what people want to share about their life. It could be the photos of Brisbane, their story writing, funny video happening around them…etc.

Download

Download e-book that library has paid for the right by using QR-code through user’s phone. The book will automatically delete in a period of time.

Support Activity

It will show the content on the wall to support the activity.

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Graduate Studio Workshop PolyU & QUT

Graduate Studio Workshop PolyU & QUT

PHYSICAL LIBRARY Quiet Space

Self-study room is for those who come for studying quiet. In this room, it provides free Wi-Fi, e-table (service table) and digital book for reading, study or doing research. When the flood come, it will transfer to a temporary flood commend space for collecting the flood information and commend the flooding situation.

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Graduate Studio Workshop PolyU & QUT

Social Corner

The place is a relax environment for people sharing their experience and skills. It provide service table to support a better communication.

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OUT DOOR SPACE

Big e-Board

The whole building is a projector screen for people who pass by. It will project other citizen’s share, comment or recommend with QR-code for those who pass by to know what is happening in the city. If they are interest about the sharing staff, they can use their phone scan the QR-code to download it. It could be a book, video, words. If there is an activity holding in the library that time, the screen will show the life video for inviting people to take a look and join in.

Cinema Area

The space is for holding outdoor activity such as concert or community workshop for people gather together for the same purpose

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ARCHITECTURE DESIGN

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Flood Situation

When the flood comes, the second floor would be safe because the height of the first floor is ten meter height which is higher than the highest flood ever happened in Brisbane. In this case, the second floor study room can be the temporary commend for the flood.

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User Interface

Graduate Studio Workshop PolyU & QUT

Website

iPad User interface for user use the online library out side the physical library.

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SCENARIO

Graduate Studio Workshop PolyU & QUT

I am Kevin an documentary photographer live in Brisbane. I was told that the “flow�is a sharing library that you can learn from other expert in the city. I fond the app of the library on my phone and register as a member. Input the basic information about who I am, what I am interest in and what I am good at. The library will let me know what activity is suitable for me based on my interest.

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Graduate Studio Workshop PolyU & QUT

I took lots of documentary photos but I also interest in taking product photo. However, I am not good at it. I search for how to take product photo through the library online platform. I found Jackson, another photographer focus on taking product photos. Jackson posts both pictures and video showing how he takes photos. He is really good! I ask him can we meet at the Library because I want to learn more about it. Through what I share, he knows I am also an photographer and would like to share his expertise with me. We had a great talk. He taught me many details on how to set the light based on his 15 years experience. We had a flounce talk due to face to face sharing and I get the chance to know Jackson well. He is such a good person. Since I registered, I star posting my work with other people. I share my experience, answer their questions and gradually become famous in the City.

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In 2011, flood damaged Brisbane. Most of the houses were destroyed near the river. I went out document the city by me camera. People like what I took. After the flood I create an event in the library for people who have the same interest to share their photo about flood. I got support by Brisbane citizen. On the day, the e-wall is not only showing my pictures but also other’s photos. People exchange their photography, stories related to Brisbane flood.

The interactive wall allow me show whatever I’ve share online when I talk to others. People pass by the library saw the activity life video through the e-board and join in with us. After the sharing time, The space change for holding a lecture. I gave a lecture about how to take documentary photos and chat with other citizen. I am glad that I made many friends and other photographer through the activity. The lecture was stored automatically by the video camera for those people cant attend. We decide to make this event every year to remind people the flood in Brisbane.

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Reflection

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Graduate Studio Workshop PolyU & QUT

Rosa Luo

Graduate Studio Workshop PolyU & QUT

Edward Yen

This course gave me an opportunity also a challenge to communicate with my group members. The QUT students focus on the architecture, and we focus on the concept and interaction in the library. Because Brisbane is far away from us, so when I begin to do the research I felt hard. What we can do only heard from our team members. Luckily, our group member is work hard, he gave us lots of support and we almost contact with him on line every day. For small group to function effectively in a course context, we must attend to both the climate within the group and the process by which accomplish our tasks. So, how their architecture matching our concept, it is important. I want to list the viewpoint about teamwork experience in this project. Openness: we were willing to get to know one another, particularly those with different interests and backgrounds. We try to open new ideas, diverse viewpoints, and the variety of individuals present within the group. We listen to others and elicit the ideas. I admit that sometimes I felt difficult how to balance the need for cohesion within a group with the need for individual expression. Trust and self-disclosure: our group members trust each other enough to share our own ideas and feelings. A sense of mutual trust develops only to the extent that everyone is willing to self-disclose and be honest yet respectful. Trust also grows as group members demonstrate personal accountability for the tasks our each other have been assigned. Support: Group members should support each other as we accomplish our goal. We felt that the group as a whole and help members experiencing difficulties. Respect: as to me, when group members communicate the opinions we should respects others, focusing on “What can we learn?” rather than “Who is to blame?” See constructive feedback in the process section for more details. Although sometime I did not well enough, this project had bring me inspiration how to work well with others.

The library project is really interesting because we got the chance to work with other people who are not study interaction design. During this project, the most difficulty is the communication. Not only because we have to use skype to discuss the project but our major is different so how to talk to different major teammate would be a problem. How to let them know our expertise and deliverable is the starting point. Redefine the concept of the library is not easy for us because how to be on the same page will take lots of time. We talk lots and I thought we are on the same page. What turn out that our idea is the same but the original concept is different. I did not work out this well this time. Through the class, I think I know how to do next time. Write down everything and confirm after the discussion, because the written words is more accurate. We refined the concept and the idea many times trying to fit the concept in a better context and make the library a library not just a social space such as café or park. Not going to the site to observe and do the research by ourselves is so difficult to find the insight which make me realize how important to do the research by ourselves. After the struggling on concept we stand back and start over our idea and it helps us to stronger our idea. It is the most challenge project I have ever done. I lost many times in the progress which let me reflect what I have learn, what method I can use. Not only I reflect, but I also have to explain to my teammates that make me stronger my design method.

In a word, this project brings us a lot of benefits, also get a better focus on what is interaction design.

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Reference 1."3218.0 – Regional Population Growth, Australia, 2009–10". Australian Bureau of Statistics. 31 March 2011. Retrieved 31 March 2011. 2.Australian Bureau of Statistics "Explore Your City Through the 2006 Census Social Atlas Series". Retrieved 2008-05-19. 3.Australian Bureau of Statistics (25 October 2007). "Community Profile Series: Brisbane (Statistical Division)". 2006 Census of Population and Housing. Retrieved 2008-01-21. Map 4.Macquarie ABC Dictionary. The Macquarie Library Pty Ltd. 2003. p. 121. ISBN 0 876429 37 2. 5.Interactive http://www.inflexioninteractive.com/do-you-qr/ 6.Beaverstock, J.V.; Smith, R.G.; Taylor, P.J.. "The World According to GaWC 2008". Globalization and World Cities. 7."Tom Petrie's Early Reminiscences of Early Queensland". Retrieved 2008-11-24. 8.Our Brisbane – Our shared vision — Brisbane City Council Page 2 9.The American International Encyclopedia, J. J. Little & Ives, New York 1954, Volume IX 10.Phillips, Heather A., "The Great Library of Alexandria?". Library Philosophy and Practice, August 2010 11.Epic of Creation in Dalley, Stephanie. Myths from Mesopotamia. Oxford, 1989: pg.233-81 12.Van De Mieroop, Marc. A History of the Ancient Near East ca. 3000-323 BC. Oxford, UK: Blackwell Publishing, 2007: pg. 263

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