TERMS AND CONDITIONS
Operated by Yankee Leisure Group (YLG) • 500 Cummings Center, Suite 3100 • Beverly, MA 01915-9959
PAYMENTS Deposits Days Prior to Departure: 120+ days
$250 nonrefundable deposit for Rail & Sail packages
91+ days
250 nonrefundable deposit for all packages $ including travel in Europe and Asia as well as any Rocky Mountaineer, Venice-Simplon-Orient-Express, Independent Rail Journeys or any custom rail package.
61+ days $250 nonrefundable deposit for most North American Rail packages. 1-60 days Full payment due at time of booking.
FINAL PAYMENT Balance due 60 days prior to departure on most North American products. The balance is due 90 days prior to departure on all other packages including travel in Europe and Asia as well as any Rail & Sail, Rocky Mountaineer, Venice-Simplon-Orient-Express, Independent Rail Journeys or any custom rail package. The balance is due 120 days prior to departure for all Rail & Sail packages. Yankee Leisure Group® (YLG) accepts Visa®, MasterCard®, Discover® Card, American Express and checks. Your booking is not confirmed and payment is not deemed made until the deposit is received by YLG and you receive a confirmation invoice. Your payment signifies that you agree to these Terms and Conditions, which may be modified from time to time. If you pay your deposit with a credit card, YLG will automatically charge the balance due on your final payment date to the same credit card used to make your deposit payment. Bookings within 30 days of departure will be charged a $35 expedited mailing fee if paper documents are required. Any documents delivered outside of the USA will incur a minimum fee of $50. The actual cost will be advised at the time of booking.
BOOKING CHANGES AND CANCELLATIONS To make a change or cancel your vacation, contact your travel agent or call Railbookers directly. Coronavirus COVID-19 Travel Update The safety and security of our guests and employees is our top priority. Customers booking travel during this period will receive maximum flexibility to travel to any destination, on any date, or length of trip. Reschedule or cancel your trip up to 5 days prior to departure without any change or cancellation fees.
TRAVEL PROTECTION OPTION (TPO) PART A- Provided by Railbookers - Revised Trip Protection Option Up to Trip Cost. Cancellations must be made before noon Eastern Time on the last business day prior to the first services offered by Railbookers. The Trip Protection Option will receive a future travel credit for the full value of the reservation including the price of the Trip Protection. Customers will have the flexibility to apply their credit to travel on any one of our 3 brands; Amtrak Vacations, Yankee Holidays and Railbookers. This banked credit is transferable and will not expire. The TPO must be purchased at time of booking, or when deposit is paid, and is nonrefundable and nontransferable. Carefully read the Cancellation Waiver & Insurance Plan by following the link in your invoice. The TPO does not cover cancellation or “no shows” on the day of departure. A “no show” is defined as a failure to notify Railbookers of a cancellation prior to noon Eastern Time on the last business day prior to departure. Note: The TPO does not cover any single supplement charges which arise from an individual’s traveling companion electing to cancel for any reason prior to departure. In this case, the single supplement will be deducted from the refund credit of the person who cancels. Division of this charge between the two passengers involved is solely their responsibility. If insufficient funds are deducted from the canceling client, the traveling client will be charged the remaining portion of the single supplement. Payment of TPO (if chosen) must be received by Railbookers with your Deposit. The TPO is nontransferable and valid for each applicant only.
WHERE TO PRESENT PART A CLAIMS To cancel your vacation prior to departure, contact your travel agent who will notify Railbookers or call us during normal business hours, which are Monday through Friday 9:00 a.m. to 9:00 p.m. Eastern Time. When filing a claim, please send any/all unused travel documents to: Railbookers, Attn: Claims Department 23461 South Pointe Dr., Suite 390 Laguna Hills, CA 92653 PART B - Underwritten by United States Fire Insurance Company Benefit Maximum Per Person Limit Accidental Death and Dismemberment $25,000 Medical Expense/Emergency Evacuation Accident and Sickness Medical Expense Included Emergency Evacuation and Repatriation Included Trip Interruption
Trip Cost
Missed Connection $500 Travel Delay (Up to $100 Per Day) $500 Baggage and Personal Effects $1,000
Cancellations and Changes for all Packages
Baggage Delay $100
Customers have maximum flexibly to cancel or change their trip up until 5 business days prior to departure. Customers can postpone their trip and rebook up to 24 months in advance. If the future date of travel is unknown at the time of the change or cancellation, customers will receive a full refund including Deposit and Trip Protection (if purchased) in the form of future travel credit. The travel credit will be banked and can be used with any of our family of brands within 24 months.
Non-Insurance Services: The Travel Protection Plan also includes a 24-Hour Traveler’s Assistance Service, Helpline, Pre-Trip Travel Services, and Medical Assistance through Generali Global Assistance. INFORMATION YOU NEED TO KNOW: Benefits on this page are described on a general basis only. There are certain restrictions, exclusions and limitations that apply to all insurance coverages,
including an exclusion for pre-existing conditions. This advertisement does not constitute or form any part of the Plan description or any other contract of any kind. Plan benefits, limits and provisions may vary by state/jurisdiction and not all coverages are available in all states/jurisdictions. To review full plan details online, go to: www.tripmate.com/wpF428B. Plan payments are for the entire Travel Protection Plan, which consists of Part A, provided by Railbookers, Insurance Benefits, underwritten by United States Fire Insurance Company and Non-Insurance Services. Insurance Benefits are underwritten by: United States Fire Insurance Company, 5 Christopher Way, 2nd Flr, Eatontown, NJ 07724 under Policy Form Series T210 et. al. and TP-401 et. Al. Non Insurance Services: Generali Global Assistance 24-Hour Traveler’s Assistance Service, Helpline, Pre-Trip Travel Services, and Medical Assistance. Plan Administrator: Trip Mate, Inc. (in CA & UT, dba Trip Mate Insurance Agency CA license # 0805270) 9225 Ward Parkway, Suite 200, Kansas City, MO 64114, 1-833-297-2255, claimssupport@ travelclaimsonline.com. The Travel Protection Plan Cost is non-refundable (after the state required free look period). Travel Retailer Disclaimer: Railbookers is not an insurer and does not have any liability for any coverage amounts. As a travel retailer, Railbookers is not qualified or authorized to answer technical questions about the benefits, exclusions or conditions of any of the insurance coverages in the plan or to evaluate the adequacy of your existing insurance coverage. Railbookers and its employees may offer and disseminate travel insurance under the direction of Trip Mate. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this plan with your existing life, health, home, and automobile insurance policies. If you have any questions about this coverage, contact Trip Mate at 1-833-297-2255. Purchasing a travel protection plan is not required in order to purchase any other products or services offered by Railbookers. PART B - There are certain restrictions, exclusions and limitations that apply to all coverages and services. Plan benefits, limits and provisions may vary by state jurisdiction. To review full plan details follow the link in your invoice. You will receive a Certificate of Insurance (or Policy, for residents of certain states) and Description of 24-Hour Emergency Assistance Services which describe the benefits and limitations in detail. You may cancel this plan by giving Railbookers written notice within the first to occur of the following: (a) 10 days from the Effective Date of Your insurance; or (b) Your Scheduled Departure Date. If You do this, We will refund Your premium paid provided no Insured has filed a claim under the policy. Part B of this Plan is Underwritten By: United States Fire Insurance Company. The Plan # is F428B. For more details and to view the plan documents, please visit: www.tripmate.com/wpF428B. Part B benefits are administered by: Trip Mate, Inc. (in CA & UT, dba Trip Mate Insurance Agency) 9225 Ward Parkway, Suite 200, Kansas City, MO, 64114, 1-800-888-7292.
WHERE TO PRESENT PART B CLAIMS Trip Mate* 9225 Ward Parkway, Suite 200, Kansas City, MO 64114 Tel: 1-800-888-7292 *In CA dba Trip Mate Insurance Agency
58 I To book call us at 877-579-9217, visit www.railbookers.ca or call your local Travel Agent
