Yamaha
Academy
Motor
2023Programs&CoursesBrochure
Introduction Job Education Programs EV Programs Yearly Update Courses Summary Contents 56 Onboarding Contents 4 INTRODUCTION 6 ONBOARDING 8 JOBEDUCATIONPROGRAMS 10 PoweredTwoWheelers(PTW)–Sales&Marketing 11 Sales&MarketingOnboarding 12 SalesAdvisorI 14 SalesAdvisorII 16 MarketingCoordinator 18 PoweredTwoWheelers(PTW)–CustomerService 19 CustomerServiceOnboarding 20 TechnicianI 22 TechnicianII 24 ServiceAdvisorI 26 ServiceAdvisorII 28 RecreationalVehicles(RV)–CustomerService 30 TechnicianI 32 Marine–CustomerService 34 TechnicianI 36 TechnicianII 38 SmartPoweredVehicles(SPV)–CustomerService 39 eBikeOnboarding 40 TechnicianI 42 EVPROGRAMS 42 ElectricVehicles(EV) 44 EVInstructedPersonProgram 46 EVSkilledPersonProgram 48 EVNominatedPersonProgram 50 YEARLYUPDATECOURSES 50 Introduction 51 IntroductionProductCourses 52 ServiceProductCourses 53 SalesProductCourses 54 SUMMARY 3
Introduction
Theaimofthisbrochureistoprovideyouwithanoverviewofthe ProgramsandCoursesavailablefromtheYamahaMotorAcademy.
AttheAcademy,wearecommittedtosupportingyouwiththetools andknowledgeyouneedtobuildCustomerrelationshipsanddeliver thehigheststandardsofCustomercaresothatALLourCustomers becomeCustomersforlife.
Tohelpyouachievethis,wehavedevelopedspecificJobEducation ProgramsforthemostcommonJobRolesinaYamahadealership.We believethatallYamahadealerstaffshouldcompletetheJob EducationProgramsthatcorrespondtotheirJobRoles,asa foundationfortheirdailyjob.
JOB EDUCATION PROGRAMS
NOTE:Some JobEducation Programsavailable forPTWonly
P&A SHOP ADVISOR SALES ADVISOR II SERVICE ADVISOR II TECHNICIAN II CRM/MARKETING COORDINATOR SALES ADVISOR I SERVICE ADVISOR I TECHNICIAN I PARTS COORDINATOR SALES MANAGER SERVICE MANAGER
And,sothatyoucanstayupdatedonthelatestYamahaproductsand technologies,wearecontinuouslydevelopingnewYearlyUpdate Coursesthroughouttheyear(suchasnewmodelCourses).
AlltheProgramsandCoursesinthisoverviewcanbefoundviathe onlineLearningExperiencePlatform(LXP)onhttps://www.yamahamotor-academy.eu/learn.Thisstate-of-the-artonlineenvironment allowsyoutofollowandlearnatyourownpaceandconvenience.
Andthereismuchmoretocome!Wewillmakeregularupdatesabout newProgramsandCoursesandnewfunctionalitiesandtoolsthatwill helpyouandyourdealershipmoveforward.So,staytuned!
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Onboarding
AllourJobEducationProgramsoutlinedinthisbrochurestartwithour OnboardingCoursesandthencontinuewithCoursesspecifictoeach JobRole.
TheOnboardingCoursesareavailabletoeveryone,foreveryJob Role,andforeveryProductGroup.Theyinviteyoutotakeatourof ourbrandandunderstandwhatmakesYamahasounique.Theyarea greatopportunitytolearnmoreaboutthecompanyyourepresent,its valuesandthewayitoperatestodeliveranoutstandingKando experienceforourCustomers.
WhicharetheCoursesandwhatcanyouexpecttolearn?
• YamahaBrandHeritage
Tellsourhistoryandwhatmakesussounique.
• YamahaProducts&Services
Givesyouaninsightintoourdiverseproductportfolio.
• YamahaBrandStrategy
Providesyouwithourbrandstrategyandvisionforthefuture.
• TheGlobalYamahaWay
InformsyouaboutYamaha’ssharedvalueswithinthecompanyin ordertoworkalltogetherinaconsistentway.
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Job Education Programs
Powered Two Wheelers (PTW)
Sales & Marketing (page 10)
• Sales&MarketingOnboarding
• SalesAdvisorI&II
• MarketingCoordinator
Customer Service (page 18)
• CustomerServiceOnboarding
• TechnicianI&II
• ServiceAdvisorI&II
Recreational Vehicles (RV)
Customer Service (page 28)
• TechnicianI
Marine Customer Service (page 32)
• TechnicianI&II
Smart Powered Vehicles (SPV)
Customer Service (page 38)
• eBikeOnboarding
• TechnicianI
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Powered Two Wheelers (PTW) – Sales & Marketing
Thereare3completeJobEducationProgramsavailableforSales& Marketingdealeremployees:
• SalesAdvisorI(page12)
• SalesAdvisorII(page14)
• MarketingCoordinator(page16)
•
Sales & Marketing Onboarding
InadditiontotheOnboarding,theseProgramsstartwithasetof specificSales&MarketingOnboardingCourses.
PrimarilyintendedforSales&Marketingdealeremployees,these Coursesallowyoutoexplorethebrand’sSalesoperationsand ShowroomsalesroutinesanddiscoverhowtheyimpacttheCustomer ExperienceaspartofthewholeCustomerJourney.
WhicharetheCoursesandwhatcanyouexpecttolearn?
• UnderstandingofCustomerExperience
Howbehaviours,attitudesandworkingaccordingtotheYamaha brandphilosophycaninfluencetheCustomer'sexperience.
• SalesOperations
HowtheYamahaCustomer-focusedShowroomSalesProcessworks.
•
CoreShowroomandSalesRoutines
HowtheYamahaSalesinfrastructureandorganisationarebuilt.
KeyITSystems
HowthemainfunctionsoftheYamahaITsystemsoperatewithin thedailybusiness.
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Sales Advisor I
ThisJobEducationProgramstartswiththeSales&Marketing OnboardingandcontinueswithCoursestoequipyou,asaSales Advisor,withtheknowledge,competenciesandskillsrequiredtobest operatewithintheYamahasalesandmarketingfunctions.
ThroughavariedrangeofCourses,itcoverstopicssuchasSales Management,ManagingtheShowroom,CustomerSatisfactionand more.
TheSalesAdvisorIProgramisfullyonline.
PTW
Whatcanyouexpecttolearn?
• HowtodeliverthedifferentSalesrequirementswithinaYamaha dealership:(LeadManagement,RespondingtoCustomerenquiries, DemoRide,Pre-Ownedproducts,Productpresentationandmore).
• HowtheCustomer’srolefitswithintheSalesprocessandwhatyou candotoofferthemaremarkableexperience.
WhichCoursesareincludedinthisProgram?
• Onboarding(4Courses–seeOnboardingSection)
• UnderstandingCustomerExperience
• SalesOperations
• CoreShowroomandSalesRoutines
• KeyITSystems
• Introductiontomarketing
• MarketingStrategy&Execution
• SalesManagement
• ManagingShowroom
• CustomerConsultation
• TheHandover–creatingtheexperience
• CustomerCareinSales
• CustomerStories
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Sales Advisor II
ThisJobEducationProgramisastepupfromSalesAdvisorIandaims tohelpyougainadvancedsalesskillsbyusingpsychologytoolsand professionalisingthewayyouwork.Asyourcareerdevelops,having coreSalesManagementskillsiskeytoyoursuccessandthatofyour dealership.
AspartoftheProgram,youwillalsoacquireknowledgetohelpyou understandbusinessstrategyusingfigures,andCustomerpsychology; bothofwhicharekeyforoptimisingyoursalesactivities.
TheSalesAdvisorIIJobEducationProgramstartswithasetofonline CoursesandendswithanengagingClassroomCourseof2days.Thisis whereyoucanputlessonslearnedintopracticewithcolleaguesfrom otherdealerships,soexpectfundayswithlivelyworkshopsand discussions!
PTW
Whatcanyouexpecttolearn?
• Howtobetterengagewiththebusinessstrategiesofyourcompany.
• Howtouseyourskillsandknowledgetoimprovebusinessresults.
• HowtoenhanceCustomerExperienceusingCustomerpsychology.
• HowtogetthemostoutofeachCustomerconversationwithmore funandbetterresults.
WhichCoursesareincludedinthisProgram?
• SalesManagementSuccess
• PsychologyinSalesandMarketing
• Cross-andupselling
• StockManagement
• ReturnonSales
• UsingSalesforce*
• SalesAdvisorII–ClassroomSession(ILT)
*Onlyapplicableforselectedcountries
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Marketing Coordinator
Whetheryou’reasmall,nicheoutletorpartofalargedealergroup, marketingisfundamentaltothesuccessofanydealerbusiness.
ThisJobEducationProgramwillhelpthoseofyouresponsiblefor dealermarketingactivitiestoevaluateexistingmarketingpractices andidentifyhowtobuildonthemtointeractwithCustomersand prospectsalikeinanengagingandsustainableway.
TheMarketingCoordinatorProgramisfullyonline.
PTW
Whatcanyouexpecttolearn?
• WhoyourCustomersareandwhattheirneedsmightbe.
• HowtointeracteffectivelywithbothConsumerandBusiness Customersattherighttimeandrightplace.
• Howtonavigatetheintricaciesofdigitalmarketing.
• Howtobringeverythingtogetherinyourmarketingstrategyand plansforyourdealershipteamtoalignwith.
WhichCoursesareincludedinthisProgram?
• Onboarding(4Courses–seeOnboardingSection)
• UnderstandingCustomerExperience:
• SalesOperations
• CoreShowroomandSalesRoutines
• KeyITSystems
• Sales&MarketingOnboarding(4Courses–seeOnboardingSection)
• IntroductiontoMarketing
• MarketingStrategy&Execution
• ManagingShowroom
• CustomerStories
• MarketingChannels
• BuildingYourDigitalMarketingStrategy
• CustomerCareinMarketing
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Powered Two Wheelers (PTW) – Customer Service
Thereare4completeJobEducationProgramsavailableinwhich CustomerService(Aftersales)employeescangraduate.Inadditionto theOnboarding,theseProgramsstartwithaspecialCustomerService OnboardingCourse.
• TechnicianI(page20)
• TechnicianII(page22)
• ServiceAdvisorI(page24)
• ServiceAdvisorII(page26)
Customer Service Onboarding
PrimarilyintendedforCustomerService(Aftersales)dealer employees,thisCourseoutlinestheimportanceofeveryoneinthe ServiceteamtodeliveranoutstandingCustomerExperiencethat alignswiththeYamahaKandoexperiencevaluesandprocesses.
WhicharetheCoursesandwhatcanyouexpecttolearn?
• CustomerJourney–TheServiceExperience
HowyouinfluencetheCustomerExperience,yourroleandhowto bestserveyourCustomer.
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Technician I
TheTechnicianIJobEducationProgramforPTWfocusesongeneral maintenanceandisintendedtoimprovetechnicalknowledge.The Programcoverstopicssuchasenginecomponents,electricaland electronics,transmissions,cooling,lubrication,andchassis.
Inaddition,theProgramoffersyou,asatechnician,theopportunityto reviewandreinforceServiceworkingproceduresandlearnhowto makethebestuseoftheYamahaServiceManuals.
TheTechnicianIProgramisfullyonline.
PTW
Whatcanyouexpecttolearn?
• Introductiontoprofessionalworkstandards,shopsafetyrules, correctuseoftoolsandYamahaServiceManuals.
• Aspecialfocusontheuseofprecisionmeasuringtoolsfor diagnostics,maintenance,andrepair.
• Basicfunctioningofallthetoolsandsystemsdescribedabove.
• Howtoensurethecorrectutilisationofthetoolsintheworkshop ensuringsafetyandcorrecthandlingofmaterials.
• KnowledgeofbasicYamahaproductrepairandperiodic maintenance.
WhichCoursesareincludedinthisProgram?
• Onboarding(4Courses–seeOnboardingSection)
• CustomerJourney–TheServiceExperience
• ComputerUsage
• WorkProcedures
• Safety,toolsandmaterials
• BasicElectricity
• ElectricalSystems
• FuelSystems
• EnginePrinciples
• EngineComponents
• Coolingandlubrication
• Transmissionmotorcycleandscooter
• Chassis
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Technician II
ThisProgramisastepupfromTechnicianIandaimstohelpyou developstrongdiagnosticskills,learnhowtousediagnostictest equipment,andcorrectlyfollowthe8StepDiagnosticProcedure.
Inaddition,theProgramshowsyou,astechnicians,howtouse schematicstoassistwithdiagnosingandtroubleshootingsystems, throughamethodicalapproach.Thiswillhelpyoufixeverythingfirst timeandgiveourCustomersanexcellentexperience,eveninrepair andmaintenance!
TheTechnicianIIJobEducationProgramstartswithasetofonline CoursesandendswithanengagingClassroomCourseof2daysthat includeshands-ontechnicalworkshops.Here,you’llgointomoredetail andcanputlessonslearnedintopracticetogetherwithcolleagues fromotherdealers.ExpectfundaysworkingonYamaha’slatest modelsandtechnologies!
PTW
Whatcanyouexpecttolearn?
• Whichtoolsandproceduresareusedtodiagnosecommonengine issues–includingtheuseofdiagnostictestequipment.
• Howtoidentifyandinterpretenginenoisesand assembly/disassemblyofenginesandenginesystems.
• Whichtoolsandproceduresareusedtodiagnosecommonelectrical issuesonavarietyoftheYamahasystemsincludingstarting, ignition,fuelinjectionandchargesystems.
• Introductiontocomputer-baseddiagnostictoolsforaccessingand clearingdiagnosticcodes.
• HowtousegraphicaldatatotroubleshootEFIandelectrical problems.
WhichCoursesareincludedinthisProgram?
• The8StepDiagnosticProcedure
• ServiceManual–Repair&Diagnostics
• Electricity
• MeasuringElectricity
• ChargingSystems
• DataNetworks
• EngineManagement–FuelControl
• EngineManagement–IgnitionControl
• EngineMeasurements
• TechnicianII–ClassroomCourse
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Service Advisor I
ThefocusofthisJobEducationProgramisCustomerexcellence,using the7stepsaftersalesprocessasaredthread.InthreeonlineCourses, you,asaServiceAdvisor,willfamiliariseyourselfwiththeaftersales processandthecommunicationinvolved.Interactivevideosareused tomakethisonlinetrainingmoretangibleinhelpingyouimproveyour performanceinthedealership,anditwillhelpprepareyouforthelevel IIProgram.
TheServiceAdvisorIProgramisfullyonline.
PTW
Whatcanyouexpecttolearn?
• Afullunderstandingofthe7stepsoftheYamahaAftersales CustomerReceptionProcessanditsbenefits.
• ThephasesofthisjourneywheretheServiceAdvisormakesa differenceandhowthiscanbeachieved.
• TheimportanceofCustomerloyaltyandactionsthatcanpositively increasecustomerloyalty.
• Pointsofattentionconcerningallformsofcommunicationinthe dealership.
• ThedesiredCustomerExperiencesandactionsthatimprovethe CustomerExperience.
WhichCoursesareincludedinthisProgram?
• Onboarding(4Courses–seeOnboardingSection)
• CustomerJourney–TheServiceExperience
• 7stepstoCustomerExcellence
• Keyelementsofthe7steps
• Communication
• Computerusage
• Safety,toolsandmaterials
• Basicelectricity
• Electricalsystems
• Fuelsystem
• Engineprinciples
• Enginecomponents
• Coolingandlubrication
• Transmissionmotorcycleandscooter
• Chassis
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Service Advisor II
TheServiceAdvisorIIJobEducationProgramisalogicalcompletionof ServiceAdvisorI,withthemainobjectivebeingtomaximiseyour performanceasaServiceAdvisor.Youwillgraduateviaahighly engagingClassroomCourseof2days,whereyouwillbringtheYamaha AftersalesCustomerReceptionProcessintopractice.
TheProgramfocusesontheapplicationoflearningsfromLevelI.You willacquireskillstohelpyoufurtherimprovecommunicationandbuild relationshipsinService.Theapproachofthistrainingistohavelotsof interactionstolearnfromandisallaboutparticipating,ratherthan spectating.Roleplayingisusedtopracticechallenging,real-life situationsintheCustomerReceptionProcess.
Regardlessofhowmanyyearsofexperienceyoumighthave,youwill discoverthatthereisalwayssomethingtoshareandtolearn!
PTW
Whatcanyouexpecttolearn?
• HowtofurtherenhancetheCustomer’sexperiencewiththebrand.
• HowtoprioritiseandplanworkactivitiesaccordingtotheYamaha AftersalesCustomerReceptionProcess.
• HowtodemonstrateprofessionalbehaviourwiththeCustomer and/oryourcolleagues.
• Howtodemonstratetheabilitytoadaptyourbehaviouralstyleto communicateeffectively.
• HowtocreateadetailedandclearlywordedWorkOrder,voicingthe Customer’sownwordsinaconcisemannerandprovidingenough detailforworkshopstafftocarryouttherequestedwork.
• HowtoadvisetheCustomerinsituationsofextrawork,P&Asales and/orfutureserviceandtailoryourdeliverytothatspecific Customerandsituation.
• Howtoexplain/justifytheworkcarriedoutand/orinvoicea CustomeraccordingtotheYamahaActiveServiceDelivery.
WhichCoursesareincludedinthisProgram?
• ServiceAdvisorII–ClassroomCourse
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Recreational Vehicles (RV) – Customer Service
ThisJobEducationProgramisavailableforCustomerService (Aftersales)employeesofaYamahaATV,SnowmobileorGolfCar Dealer.
• TechnicianI(page30)
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Technician I RV
TheTechnicianIJobEducationProgramfortheaboveRecreational Vehiclesfocusesongeneralmaintenanceandisintendedtoimprove technicalknowledge.Itcoverstopicssuchasenginecomponents, electricalandelectronics,transmissions,cooling,lubrication,and chassis.
Inaddition,theProgramoffersyou,asatechnician,theopportunityto reviewandreinforceServiceworkingproceduresandlearnhowto makethebestuseoftheYamahaServiceManuals.
TheTechnicianIProgramisfullyonline.
Whatcanyouexpecttolearn?
• Introductiontoprofessionalworkstandards,shopsafetyrules, correctuseoftoolsandYamahaServiceManuals.
• Aspecialfocusontheuseofprecisionmeasuringtoolsfor diagnostics,maintenance,andrepair.
• Basicfunctioningofallthetoolsandsystemsdescribedabove.
• Howtoensurethecorrectutilisationofthetoolsintheworkshop ensuringsafetyandcorrecthandlingofmaterials.
• KnowledgeofbasicYamahaproductrepairandperiodic maintenance.
WhichCoursesareincludedinthisProgram?
• Onboarding(4Courses–seeOnboardingSection)
• CustomerJourney–TheServiceExperience
• ComputerUsage
• WorkProcedures
• Safety,toolsandmaterials
• BasicElectricity
• ElectricalSystems
• FuelSystems
• EnginePrinciples
• EngineComponents
• Coolingandlubrication
• TransmissionATVandSMB
• Chassis
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Marine – Customer Service
TheseJobEducationProgramsareavailableforCustomerService (Aftersales)employeesofaYamahaOutboardorWaverunnerDealer.
• TechnicianI(page34)
• TechnicianII(page36)
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Technician I Marine
TheTechnicianIJobEducationProgramforMarinefocusesongeneral maintenanceandisintendedtoimprovetechnicalknowledge.Itcovers topicssuchasenginecomponents,electricalandelectronics, transmissions,cooling,lubrication,andchassis.
Inaddition,theProgramoffersyou,asatechnician,theopportunityto reviewandreinforceServiceworkingproceduresandlearnhowto makethebestuseoftheYamahaServiceManuals.
TheTechnicianIProgramisfullyonline.
Whatcanyouexpecttolearn?
• IntroductiontoYamahaServiceandtoolsthatareavailablesuchas manuals.
• Basicelectricity.
• Enginemechanicsandenginecontrol,withafocusonserviceand maintenance.
• Importantriggingtopicssuchasremotecontrolsandgauges, propellers,butalsocorrosion.
WhichCoursesareincludedinthisProgram?
• Onboarding(4Courses–seeOnboardingSection)
• BoatingBasics
• ComputerUsage
• Procedures&Documents
• Safety,toolsandmaterials
• BasicElectricity
• ElectricalSystems
• FuelSystemPrinciples
• EnginePrinciples
• EngineMechanical
• Coolingandlubrication
• DriveUnit
• Propellers
• Corrosion
• Rigging
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Technician II Marine
ThisProgramisastepupfromTechnicianIandaimstohelpyou developstrongdiagnosticskills,learnhowtousediagnostictest equipment,andcorrectlyfollowthe8StepDiagnosticProcedure.
Inaddition,theProgramshowsyou,astechnicians,howtouse schematicstoassistwithdiagnosingandtroubleshootingsystems, throughamethodicalapproach.Thiswillhelpyoufixeverythingfirst timeandgiveourCustomersanexcellentexperience,eveninrepair andmaintenance!
TheTechnicianIIJobEducationProgramstartswithasetofonline Coursesandendswithanengaging2dayClassroomCoursethat includeshands-ontechnicalworkshops.Here,you’llgointomoredetail andcanputlessonslearnedintopracticetogetherwithcolleagues fromotherdealers.ExpectfundaysworkingonYamaha’slatest modelsandtechnologies!
Whatcanyouexpecttolearn?
• HowtouseaprofessionaldiagnosticproceduretohelpCustomers evenmore.
• Howtobetterunderstandenginemanagement,electrical components,andenginecontrol.
• Howtocorrectlyapplyelectricalmeasurementswhenperforming enginediagnosis.
• Moreaboutengineoverhaulincludingthelowerunitandpower trimandtilt.
WhichCoursesareincludedinthisProgram?
• The8StepDiagnosticProcedure
• DiagnosisusingYDIS&ServiceManual
• Sensorsandactuators
• Measuringelectricity
• Powersupply&charging
• Networks
• Enginecontrol
• Engineoverhaul
• PowerTrim&Tilt
• TechnicianII–ClassroomCourse
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Smart Powered Vehicles (SPV) – Customer Service
ThisJobEducationProgramisavailableforCustomerService (Aftersales)employeesofaYamahaeBikeDealer.
• eBikeOnboarding(page39)
• TechnicianI(page40)
eBike Onboarding
ThiscourseisavailabletoeveryoneandeveryJobRoleinaYamaha eBikedealership.ItisanintroductiontotheworldofeBikes, addressingdifferentsegmentsofeBikesandtheirdevelopment, Yamaha'sdirection,Yamaha'seBiketechnology,andtheCustomers wholoveeBikes.
WhicharetheCoursesandwhatcanyouexpecttolearn?
• eBikeOnboarding
− AboutthedifferenttypesofeBikesandtheirCustomers
− YamahaeBiketechnology
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Technician I SPV
TheTechnicianIJobEducationProgramforeBikesfocusesongeneral maintenanceandisintendedtoimprovetechnicalknowledge.Itcovers topicssuchasenginecomponents,electricalandelectronics, transmissions,cooling,lubrication,andchassis.
Inaddition,theProgramoffersyou,asatechnician,theopportunityto reviewandreinforceServiceworkingproceduresandlearnhowto makethebestuseoftheYamahaServiceManuals.
TheTechnicianIProgramisfullyonline.
Whatcanyouexpecttolearn?
• IntroductiontoYamahasystems,workproceduresandsafety proceduresforworkingwitheBikes.
• HowtoselecttherighteBikeforyourCustomerandhowtosetitup fordelivery.
• Generalbicycletechnology,service,andmaintenance.
• HowtoperformdiagnosticsonYamahaeBikecomponents.
WhichCoursesareincludedinthisProgram?
• Onboarding(4Courses–seeOnboardingSection)
• eBikeOnboarding
• ComputerUsage
• WorkProcedures
• Safety,toolsandmaterials
• Geometry&Setup
• Technology
• Electrification
• Diagnostic
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EV Programs
Electric Vehicles (EV)
In2022,Yamahadiscloseditsplanstoentertheworldofmobilitywith electricvehiclesandinthesameyear,thefirstmodelclassifiedasa HighVoltage(HV)vehiclewaslaunched:theNEO’s.
AnElectricVehicle(EV)TrainingProgramforrelevantYamahadealer staffhassincebeendeveloped,allowingyoutogaintherelevant knowledgetoensuresafetybyimplementingtheEVguidelinesonEV productwork.
3keyareasofresponsibilityhavebeendefinedfortheEVTraining Program:
• EVIP: InstructedPersonwhocanonlyisolateHVcircuitanddo ‘normal’servicework
• EVSP:SkilledPerson,alsoabletoworkonHVcomponents
• EVNP:NominatedPerson,incontrolandresponsibleforthework activityrelatedtoEV
NOTE:EVtrainingrequirementscandifferbasedonnationalandregionallaws!
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EV Instructed Person Program
EVIP:InstructedPersonwhocanonlyisolate HVcircuitanddo‘normal’servicework
AnEVInstructedPerson(EVIP)maynotcarryoutanyworkon electricalvehiclesorequipmentundertheirownresponsibilityand mustonlycarryoutworkwithonwhichtheyhavebeenproperly trained.Allelectricalworkmustbeperformedunderthecontrol and/orsupervisionofanEVNP.
ThisProgrammustbecompletedbyallTechniciansbutisoptionalfor ServiceAdvisors.
Whatcanyouexpecttolearn?
• GeneralknowledgeofdifferentEVsystems.
• HowtoidentifyHVsystems.
• Thedefinitionofacalamityandhowtoreactandapply FirstAid.
• KnowledgeofHVhazards.
• Effectsofcurrentflowthroughthehumanbody.
• TherolesandresponsibilitiesregardingHVworkintheorganisation.
• Howtodescribeandexecutetheprocessofde-energisingan intrinsicallysafehigh-voltagevehicle.
• HowtocreateasafeHVworkingenvironment.
• HowtouseandtestPersonalProtectionEquipment(PPE).
• WhattheroleofanEVIPisaccordingtotheEN 50110standard.
WhichCoursesareincludedinthisProgram?
• EV-IntroductionCourse
• NEO'sServiceCourse
• EVIP(InstructedPerson)Course–OnlineClassroom
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EV Skilled Person Program
EVSP:SkilledPerson,alsoabletoworkonHV components
AnEVSkilledPerson(EVSP)maycarryoutelectricalworkforwhich theyhaveundergonespecialisttrainingindependentlyandundertheir ownresponsibility.AnEVSPalwaysbearstechnicalresponsibility,i.e., isresponsibleforthetechnicalresultoftheelectricalworkwhichthey haveperformed.
ThisProgramisoptionalforbothTechniciansandServiceAdvisors.
Whatcanyouexpecttolearn?
• HowtodescribetheroleofanEVSPaccordingtotheEN50110 standard.
• How to state which arrangements must be made in the work environmentregardingHVwork.
• Howtoreadandjudgeaprovidedworkinstruction.
• What safety rules must be implemented before working on an intrinsicallysafeHVvehicle.
• Howtoselectthecorrectjobroleasaminimalrequirementforeach partoftheassignedworkonanHVvehicle.
• Howtodescribeandexecutethemeasurementtoconfirmthatthe HVsystemisde-energised.
• Whatcomponentsareneededtoconstructahybridorelectricdrive vehicle.
• WhatthepurposeoftheHVwiringandworkingprinciplesoftheHV safetysystemsare.
WhichCoursesareincludedinthisProgram?
• EV-IntroductionCourse
• NEO'sServiceCourse
• EVIP(InstructedPerson)Course–OnlineClassroom
• EVSP(SkilledPerson)Course–OnlineClassroom
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EV Nominated Person Program
EVNP:NominatedPerson,incontroland responsiblefortheworkactivityrelatedtoEV
TheEVNominatedPerson(EVNP)inControloftheWorkActivity (NPCWA)carriestheoverallresponsibilityofallEV-relatedaspectsof thebusiness.Iftheemployerhastherelevant(technical)skillsand knowledge,theycandesignatethemselfastheEVnominatedperson incontroloftheworkactivity.
ThisProgramisrequiredforthedealer-assignedemployee*(minimum oneperdealer).
*TheEVNPmustbeassignedbytheDealerPrincipal.Thelearnerwill receiveaccesstotheProgrambasedonthiscondition.
Whatcanyouexpecttolearn?
• TheobligationsoftheemployerandtheEVNP.
• HowtodescribetheroleofanEVNPaccordingtotheEN50110 standard.
• Howtoexplainthepurposeandcompositionofa designationletter.
• Thepurposeoftheriskanalysisandtheworkinstruction.
• Howtoperformariskassessment.
• Howtocomposeaworkinstruction.
WhichCoursesareincludedinthisProgram?
• EV-IntroductionCourse
• NEO'sServiceCourse
• EVIP(InstructedPerson)Course–OnlineClassroom
• EVSP(SkilledPerson)Course–OnlineClassroom
• EVNP(NominatedPerson)Course–OnlineClassroom
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Yearly Update Courses
Introduction
WhileourJobEducationProgramswillsignificantlyboostyour knowledgeandskillstobuildthestrongfoundationneededinyour dailyjob,wealsoconsideritimportanttocontinueyourpersonal developmentonanongoingbasis.
ThatiswhyattheYamahaMotorAcademy,wealsoofferyouasetof YearlyUpdateCourses.Theseenableyoutofurthersolidifythelevel ofknowledgeandskillsyouhavegainedandkeepyouuptodatewith thelatesttechnologies,products,andservicesthatYamahaMotorhas tooffer.
TheYearlyUpdateCoursescontainCoursessuchasnewProductor TechnologyCoursesandareaddedorupdatedduringtheyear,e.g., whenanewmodelisintroduced.Thisensuresyoustayuptodateon themostrelevantCoursesreleasedduringthelast12months. Butdon’tworry!YouwillreceiveanotificationeachtimeanewCourse hasbeenintroducedsothatyoucanstartplanningforaconvenient momentandlearnallaboutourlatestproductsorservices.
2022R7 ProductCourse |25m00s NEW! 2021XSR125 ProductCourse |35m00s NEW! 2021NMAX ProductCourse |30m00s NEW! 2021MT-09 ProductCourse |25m00s NEW! !
YEARLY UPDATE COURSES
Introduction Product Courses
TheIntroductionProductCoursesareusefulforallofyouasYamaha dealeremployeesbecausetheyprovidevaluableinformationabout anynewproductthatYamahaintroduces.
Whatcanyouexpecttolearn?
• Thedevelopmentbackgroundofthenewproduct.
• Importantnewfeaturesintroducedonthenewproduct.
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Service Product Courses
TheServiceProductCoursessupportYamahaforthoseofyouwho workintheServiceareaofyourdealership.Inadditiontothecontent offeredintheIntroductionProductCourses,theyzoominonfeatures andimportanttopicsrelevanttoyouasTechniciansandService Advisors.
Whatcanyouexpecttolearn?
• Newtechnologiesthatcomewiththenewproduct.
• Usefultipsandtricksrelatedtoservice&maintenance.
Sales Product Courses
TheSalesProductCoursesprovidevaluableinformationand knowledgetosupportSalesAdvisors,MarketingCoordinators,and ServiceAdvisorsintheirdailyjob.Beingindailycontactwithour Customers,itisvitalyouallkeepourCustomerswellinformedabout Yamaha'slatestproducts.
Whatcanyouexpecttolearn?
• WhatthekeymarketisandwhothepotentialnewCustomersofthe newproductare.
• Whothecompetitorsareandouruniquevaluesagainstthem.
• Anoverviewofdifferentversions,colours,andaccessories.
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Summary
WehopeyouareinspiredbythisbrochuretostartorcontinuetheJob EducationProgramsandYearlyUpdateCoursesrelevanttoyourJob Role.
Remember,it’squickandeasytoviewalltheProgramsandCourses availabletoyouviatheonlineLearningExperiencePlatform(LXP)on https://www.yamaha-motor-academy.eu/learn.
Ifyou’renotsurehowtonavigatetheLXP,checkouttheQuickGuide e-learningonthereanditwillexplaineverythingyouneedtoknow: fromhowtoaccesstheCourseCataloguetohowtosignupfora ClassroomCourse.
Inthemeantime,fromallofusattheYamahaMotorAcademy,we hopeyouenjoyyourpersonalLearningJourneywithYamahaMotor.
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