GLOBAL BUSINESS GUIDE Updated: November, 2019
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Welcome Youngevity’s global markets have endless opportunities for you to grow your business. If you’re interested in growing your business globally, this guide is a starting point and will give you an overview into each country’s operations. If you have any questions about our global markets or contacts in countries we don’t currently have a presence, please email internationalsupport@youngevity.com with your proposal and the team will review the country’s ability to ship product without restrictions and the company’s ability to pay commission.
Population: 25 Million Language: English
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Australia OPERATIONS MANAGER: Joanne Sorenson DSA MEMBER: Pending CURRENCY: Aud CUSTOMER SERVICE PHONE: 1 800 756 467
OFFICE ADDRESS: 5C Airborne Rd. Rosedale Auckland, 0632, New Zealand OFFICE HOURS: Monday - Friday 9:00am - 5:00pm
TOP SELLING PRODUCTS:
Selenium
Super Strength Concentrate (250ml/500ml)
Healthy Start Pak 2.0
Plant Derived Minerals
BTT 2.0 Citrus Peach Fusion
DIGITAL: Business Center Website: https://youngevity.com/au_en Youngevity App
ORDER PLACEMENTS: Youngevity.com Back Office Walk In Call In
ENROLLING A CUSTOMER: youngevity.com/au_en Back Office Call In
PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019
ENROLLING A DISTRIBUTOR: Youngevity.com Back Office Call In
DISTRIBUTOR SIGN-UP FEE: AU$20, as of September 2019 (excluding GST)
PAYMENTS ACCEPTED: Cash Credit Card Bank Transfer Check Eftpos Credit on the account
COMMISSION PAYMENT: Check Paycard Direct Credit
PRODUCTS SHIP FROM: New Zealand
DUTIES & TAXES: 10% GST, excluding food. Taxes included in pricing.
SHIPPING RATES: Based on weight
DOCUMENTS NEEDED: None
AUTOSHIP: Yes
NFR SHIPPING: Yes youngevity.com
Population: 37 Million Language: English, French Canadian
Canada CONTACT PERSON: Customer Service (US)
OFFICE ADDRESS: Serviced from the USA 2400 Boswell Rd, Chula Vista CA 91914
DSA MEMBER: No CURRENCY: USD
OFFICE HOURS: Monday - Friday 8:00am - 5:00pm PST
CUSTOMER SERVICE PHONE: 1 800 982 3189
TOP SELLING PRODUCTS:
BTT 2.0 Canister
Selenium
BTT 2.0 Tablets
Plant Derived Minerals
EFA Plus
DIGITAL: Business Center Website: https://youngevity.com/ca_en Youngevity App
ORDER PLACEMENTS: Youngevity.com Back Office Call In
ENROLLING A CUSTOMER: Youngevity.com Back Office Call In
PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019
ENROLLING A DISTRIBUTOR: Youngevity.com Back Office Call In
DISTRIBUTOR SIGN-UP FEE: US$30, as of September 2019
PAYMENTS ACCEPTED: Credit Card Check Credit on the account
COMMISSION PAYMENT: Check Paycard
DOCUMENTS NEEDED: None
AUTOSHIP: Yes
PRODUCTS SHIP FROM: United States
NFR SHIPPING: Yes
SHIPPING RATES: 6.50 or 8% of subtotal, or whichever is greater.
DUTIES & TAXES: Taxes included in pricing.
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Population: 50 Million Language: Spanish
Colombia COUNTRY MANAGER: Angela Sierra
OFFICE ADDRESS: Avenida Carrera 19 #103-67 Bogota D.C. 110111
DSA MEMBER: No CURRENCY: COP
OFFICE HOURS: Monday - Friday 9:00am - 7:00pm Saturday 9:00am - 1:00pm
CUSTOMER SERVICE PHONE: 01 800 011 8522
TOP SELLING PRODUCTS:
Gochi
ZRadical
Ultimate Selenium
Art Flex
Sweet EZE
DIGITAL: Business Center (limited translation) Website: http://youngevitycolombia.com/ X Youngevity App
ORDER PLACEMENTS: Back Office (visa only) Walk In Call In
ENROLLING A CUSTOMER: Back Office (visa only) Walk In Call In
PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019
ENROLLING A DISTRIBUTOR: Back Office (visa only) Walk In Call In
DISTRIBUTOR SIGN-UP FEE: CP$71.250,00, as of September 2019
PAYMENTS ACCEPTED: Cash Credit Card (walk in only) Credit on the account
COMMISSION PAYMENT: Paycard
PRODUCTS SHIP FROM: Colombia
DUTIES & TAXES: Taxes included in pricing.
DOCUMENTS NEEDED: Cedula
AUTOSHIP: No
SHIPPING RATES: Based on weight NFR SHIPPING: No youngevity.com
Population: 7 Million Language: Cantonese, Traditional Chinese, English
Hong Kong COUNTRY MANAGER: Tammy Mak DSA MEMBER: No CURRENCY: HKD CUSTOMER SERVICE
OFFICE ADDRESS: Room 802, 8/F Laws Commercial Plaza 788 Cheung Sha Wan Road Lai Chi Kok, Kowloon Hong Kong OFFICE HOURS: Monday - Friday 10:30am - 7:00pm
PHONE: 852 2111 5500 FAX: 852 2111 5533
TOP SELLING PRODUCTS:
I26 Egg Powder
Flex
Banana Chew
SanoVita
i26 CEO Mega Pak
DIGITAL: Business Center (limited translations) X Website X Youngevity App
ORDER PLACEMENTS: Back Office Walk In Call In
ENROLLING A CUSTOMER: Back Office Walk In Call In
PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019
ENROLLING A DISTRIBUTOR: Back Office Walk In Call In
DISTRIBUTOR SIGN-UP FEE: HK$200, as of September 2019
PAYMENTS ACCEPTED: Cash Credit Card Bank Wire
COMMISSION PAYMENT: Check Paycard
DOCUMENTS NEEDED: None
AUTOSHIP: Yes
PRODUCTS SHIP FROM: Hong Kong
DUTIES & TAXES: Taxes included in pricing.
SHIPPING RATES: None NFR SHIPPING: No youngevity.com
Population: 270 Million Language: Bahasa Indonesia, English, Simplified Chinese
Indonesia COUNTRY MANAGER: Agus Sutikno DSA MEMBER: No CURRENCY: USD
OFFICE ADDRESS: Jl. Tampak Siring, Blok KJE 39, Daan Mogot Baru, Kalideres, Jakarta Barat
CUSTOMER SERVICE OFFICE HOURS: Monday - Friday 10:00am - 7:00pm
PHONE: 00 6221 2902 8922 WHATSAPP: 00 6281 90 369 3699
TOP SELLING PRODUCTS:
BellaVita CEO Pak
SanoVita
Himalayan Goji Juice
i26 Canister
ViaViente 240ml
DIGITAL: Business Center X Website X Youngevity App
ORDER PLACEMENTS: Back Office Walk In Call In
ENROLLING A CUSTOMER: Back Office Walk In Call In
PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019
ENROLLING A DISTRIBUTOR: Back Office Walk In Call In
DISTRIBUTOR SIGN-UP FEE: US$25, as of September 2019
PAYMENTS ACCEPTED: Credit Card Bank Transfer Credit on the account
COMMISSION PAYMENT: Paycard Credit on the account
DOCUMENTS NEEDED: None
AUTOSHIP: Yes
PRODUCTS SHIP FROM: Indonesia
DUTIES & TAXES: Taxes included in pricing.
SHIPPING RATES: None NFR SHIPPING: No youngevity.com
Population: 3 Million Language: English
Jamaica COUNTRY MANAGER: Millicent Lynch
OFFICE ADDRESS: 65 Red Hills Road, Kingston 19, Jamaica
DSA MEMBER: No CURRENCY: USD CUSTOMER SERVICE PHONE: 876 631 0770 (JM)/ 336 917 9567 (USA)
OFFICE HOURS: Monday - Friday 9:00am - 4:30pm
TOP SELLING PRODUCTS:
Muscadine Grape Juice
Natures Pearl 4.44 Energy Shot
Muscadine Grape Seed Supplement
Muscadine 20 Fresh Mint Toothpaste
BTT 2.0 Citrus Peach Fusion
DIGITAL: Business Center X Website Youngevity App:
ORDER PLACEMENTS: youngevityonline.com Back Office Walk In Call In
ENROLLING A CUSTOMER: Back Office Walk In Call In
PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019
ENROLLING A DISTRIBUTOR: Back Office Walk In Call In
DISTRIBUTOR SIGN-UP FEE: UD$25, as of September 2019
PAYMENTS ACCEPTED: Cash Credit Card Credit on the account
COMMISSION PAYMENT: Check Paycard Credit on the account
DOCUMENTS NEEDED: None
AUTOSHIP: Yes
PRODUCTS SHIP FROM: Jamaica
NFR SHIPPING: No
SHIPPING RATES: 3.00 for first item, .25 additional
DUTIES & TAXES: Taxes included in pricing
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Population: 127 Million Language: Japanese
Japan COUNTRY MANAGER: Dan Sekiguchi
OFFICE ADDRESS: 8-2-608 Koamichou Nihonbashi,Chuou, Tokyo, 103-0016
DSA MEMBER: No CURRENCY: USD NATIONAL ASSOCIATION FOR DIRECT SELLING AND DISTRIBUTION: Yes CUSTOMER SERVICE PHONE: 03 6403 0956
OFFICE HOURS: Monday - Friday 9:00am - 5:00pm
TOP SELLING PRODUCTS:
HempFX Tincture
ViaViente 240ml
ViaViente 60ml
Plant Derived Minerals
Healthy Start Pak 2.0
DIGITAL: Business Center: (limited translation) Website: https://youngevityonline.com/ja/ X Youngevity App
ORDER PLACEMENTS: youngevityonline.com Back Office Call In
ENROLLING A CUSTOMER: Back Office Call In
PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019
ENROLLING A DISTRIBUTOR: Back Office Call In
DISTRIBUTOR SIGN-UP FEE: UD$25, as of September 2019
PAYMENTS ACCEPTED: Cash Credit Card Credit on the account
COMMISSION PAYMENT: Check
PRODUCTS SHIP FROM: Japan (Hemp FX products only)
NFR SHIPPING: Yes
SHIPPING RATES: TBD
DOCUMENTS NEEDED: None
AUTOSHIP: Yes
DUTIES & TAXES: TBD
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Population: 32 Million Language: Simplified Chinese, Malay and English
Malaysia COUNTRY MANAGER: Alice Yeo DSA MEMBER: No CURRENCY: USD KUALAK LUMPUR OFFICE:
SIBU BRANCH OFFICE
CUSTOMER SERVICE
CUSTOMER SERVICE
PHONE: 603 6261 1102
PHONE: 6084-256226
OFFICE ADDRESS: A-6-5, Ativo Plaza, Jalan PJU 9/1, Bandar Sri Damansara, 52200 Kuala Lumpur, Malaysia
OFFICE ADDRESS: No 45 Jalan Pipit 96000 Sibu Sarawak. Malaysia
OFFICE HOURS: Monday - Friday 10:00am – 7:00pm
OFFICE HOURS: Monday - Friday 9:00am – 6:00 pm
TOP SELLING PRODUCTS:
Sanovita
BellaVita CEO Mega Pak
Mixed CEO Pak
i26 Canister
i26 CEO Mega Pak
DIGITAL: Business Center (limited translation) X Website X Youngevity App
ORDER PLACEMENTS: Back Office Walk In Call In
ENROLLING A CUSTOMER: Back Office Walk In Call In
PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019
ENROLLING A DISTRIBUTOR: Back Office Walk In Call In
DISTRIBUTOR SIGN-UP FEE: UD$25, as of September 2019
PAYMENTS ACCEPTED: Cash Credit Card Bank deposit Bank Transfer Check Credit on the account
COMMISSION PAYMENT: Paycard Credit on the account
PRODUCTS SHIP FROM: Malaysia SHIPPING RATES: None NFR SHIPPING: No
DUTIES & TAXES: Taxes included in pricing.
DOCUMENTS NEEDED: Identity Document
AUTOSHIP: Yes
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Population: 132 Million
V
Language: Spanish
Mexico COUNTRY MANAGER: Oscar Austria DSA MEMBER: No CURRENCY: MXN CUSTOMER SERVICE PHONE: (33) 85 26 18 48
OFFICE ADDRESS: 4543 Avenida Guadalupe, Jardines de Guadalupe, Zapopan Jalisco 45030 OFFICE HOURS: Monday - Friday 9:00am - 7:00pm Saturdays 9:00am - 1:00pm
TOP SELLING PRODUCTS:
Ultimate Selenium
Healthy Body Start Pak 2.0
ZRadical
MXDetox CEO Mega Pak
EFA Plus
DIGITAL: Business Center (limited translation) Website: https://youngevitymx.com/ X Youngevity App
ORDER PLACEMENTS: Back Office Walk In Call In
ENROLLING A CUSTOMER: Back Office Walk In Call In
PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019
ENROLLING A DISTRIBUTOR: Back Office Walk In Call In
DISTRIBUTOR SIGN-UP FEE: MX$550.00, as of September 2019
PAYMENTS ACCEPTED: Cash Credit Card Deposit Transfer Wire Transfer Credit on the account
COMMISSION PAYMENT: Paycard Credit on the account
PRODUCTS SHIP FROM: Mexico
DUTIES & TAXES: Taxes included in pricing.
DOCUMENTS NEEDED: RFC/CURP
AUTOSHIP: Yes
SHIPPING RATES: Based on weight NFR SHIPPING: No youngevity.com
Population: 5 Million Language: English
New Zealand OPERATIONS MANAGER: Joanne Sorenson DSA MEMBER: Pending CURRENCY: NZD CUSTOMER SERVICE PHONE: 0800 375 635
OFFICE ADDRESS: 5C Airborne Rd. Rosedale Auckland, 0632, New Zealand OFFICE HOURS: Monday - Friday 9:00am - 5:00pm
TOP SELLING PRODUCTS:
Selenium
BTT 2.0 Canister
Healthy Start Pak 2.0
EFA PLUS
Osteo FX Powder
DIGITAL: Business Center Website: https://youngevity.com/nz_en Youngevity App:
ORDER PLACEMENTS: Youngevity.com Back Office Walk In Call In
ENROLLING A CUSTOMER: Youngevity.com Back Office Walk In Call In
PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019
ENROLLING A DISTRIBUTOR: Youngevity.com Back Office Walk In Call In
DISTRIBUTOR SIGN-UP FEE: NZ$20, as of September 2019 (excluding GST)
PAYMENTS ACCEPTED: Cash Credit Card Bank Transfer Check Eftpos Credit on the account
COMMISSION PAYMENT: Check Paycard Direct Credit
PRODUCTS SHIP FROM: New Zealand
DUTIES & TAXES: 15% GST. Taxes included in pricing.
SHIPPING RATES: Based on location NFR SHIPPING: Yes
DOCUMENTS NEEDED: None
AUTOSHIP: Yes
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Population: 108 Million Language: English,
Philippines COUNTRY MANAGER: Liza Morales
OFFICE ADDRESS: 6th Floor Iriz One Corporate Center No. 35 Meralco Ave. cor. Segundo Street Pasig City
DSA MEMBER: Yes CURRENCY: PHP CUSTOMER SERVICE PHONE: (632) 75015142 and (632) 87222888
OFFICE HOURS: Monday-Friday 9:00am - 6:00pm Saturdays 9:00am - 1:00pm
TOP SELLING PRODUCTS:
Jule of the Orient
Himalayan Goji Juice
Ultimate Flora Fx
Ultimate Selenium
BTT 2.0 Canister
DIGITAL: Business Center Website: https://youngevity.ph/ Youngevity App
ORDER PLACEMENTS: https://youngevity.ph/ Back Office Walk In Call In
ENROLLING A CUSTOMER: https://youngevity.ph/ Back Office Walk In Call In
PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019
ENROLLING A DISTRIBUTOR: https://youngevity.ph/ Back Office Walk In Call In
DISTRIBUTOR SIGN-UP FEE: PHP1,200, as of September 2019
PAYMENTS ACCEPTED: Cash Credit Card Check Comm Check Bank Deposit Credit on the account
COMMISSION PAYMENT: Check
PRODUCTS SHIP FROM: Philippines
NFR SHIPPING: No
SHIPPING RATES: 3.75% of W/S price for multiple items, 165 PHP for single
DUTIES & TAXES: Taxes included in pricing.
DOCUMENTS NEEDED: TIN
AUTOSHIP: No
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Population: 147 Million Language: Russian
Russia COUNTRY MANAGER: Sharmila Chatterjee
OFFICE ADDRESS: Youngevity Russia Llc.Ulitsa Letnikovskaya 10, building 2Business Center ‘Svatogor’Floor 1, Moscow, RF
DSA MEMBER: No CURRENCY: RUB CUSTOMER SERVICE
OFFICE HOURS: Monday-Friday 11:00 – 20:00 Saturday
PHONE: 7 (495) 234 9876
TOP SELLING PRODUCTS:
Healthy Start Pak 2.0
Imortalium
Ultimate Gluco-Gel
Ultimate Enzymes
Root Beer Belly
DIGITAL: Business Center (limited translation) Website: https://youngevity.ru/ X Youngevity App
ORDER PLACEMENTS: https://youngevity.ru/ Back Office Walk In Call In
ENROLLING A CUSTOMER: https://youngevity.ru/ Back Office Walk In Call In
PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019
ENROLLING A DISTRIBUTOR: https://youngevity.ru/ Back Office Walk In PAYMENTS ACCEPTED: Cash Credit Card Credit on the account Bank transfer Yandex money
Call In DISTRIBUTOR SIGN-UP FEE: $0 (50 + QV Purchase), as of September 2019 DOCUMENTS NEEDED: National passport
COMMISSION PAYMENT: Paycard AUTOSHIP: Yes
PRODUCTS SHIP FROM: Russia
NFR SHIPPING: No
SHIPPING RATES: fixed rates • 350 RUB for Russia. Free delivery for Russian order for the amount 20000 RUB & above. • 550 RUB for CIS countries: Kazakhstan, Belarus, Armenia, Kyrgyzstan.
DUTIES & TAXES: Taxes included in pricing
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Population: 6 Million Language: English, Simplified Chinese
Singapore COUNTRY MANAGER: Kelvin Tan
OFFICE ADDRESS: Youngevity International (Singapore) 2 Venture Drive, #08-09, Vision Exchange, Singapore 608526
DSA MEMBER: No CURRENCY: SGD CUSTOMER SERVICE
OFFICE HOURS: Tuesday to Friday: 12:00pm to 8:00pm Saturday: 1:00pm to 6:00pm Closed on Sunday, Monday & Public Holidays
PHONE: +65 6235 4090
TOP SELLING PRODUCTS:
Ultimate Selenium
Ultimate Gluco-Gel
BTT 2.0 Tablets
SanoVita CEO Mega Pak
Slender Fx Sweet Eze
DIGITAL: Business Center: (limited translation) X Website X Youngevity App
ORDER PLACEMENTS: Back Office Walk In Call In
ENROLLING A CUSTOMER: Back Office Walk In Call In
PREFERRED CUSTOMER SIGN-UP FEE: SG$0, as of September 2019
ENROLLING A DISTRIBUTOR: Back Office Walk In Call In
DISTRIBUTOR SIGN-UP FEE: SG$39.90, as of September 2019
PAYMENTS ACCEPTED: Bank Transfer Cash Credit Card NETS Credit on the account
COMMISSION PAYMENT: Check Credit on the account
PRODUCTS SHIP FROM: Singapore
NFR SHIPPING: No
SHIPPING RATES: Free Shipping for orders over SG$200.00, from SG$14.90 otherwise
DUTIES & TAXES: Taxes included in pricing.
DOCUMENTS NEEDED: Identity Document
AUTOSHIP: Yes
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Population: 24 Million Language: Traditional Chinese
Taiwan COUNTRY MANAGER: Sandy Lin
OFFICE ADDRESS: 9F., No.70 , Sec. 1, Chengde Rd., Datong Dist., Taipei City 10355, Taiwan (R.O.C.)
DSA MEMBER: No CURRENCY: NT$
OFFICE HOURS: Monday - Friday 10:00am to 7:00 pm
CUSTOMER SERVICE PHONE: 886 2 25505686 TOP SELLING PRODUCTS:
i26 Powder
SanoVita
Flex
BellaVita CEO Mega Pak
i26 CEO Mega Pak
DIGITAL: Business Center (limited translation) X Website X Youngevity App
ORDER PLACEMENTS: X Back Office Walk In X Call In
ENROLLING A CUSTOMER: Walk In Call In
PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019
ENROLLING A DISTRIBUTOR: Walk In Call In
DISTRIBUTOR SIGN-UP FEE: 750.00 NTD, as of September 2019
PAYMENTS ACCEPTED: Cash Credit Card X Credit on the account
COMMISSION PAYMENT: Bank Account
PRODUCTS SHIP FROM: Taiwan
DUTIES & TAXES: Taxes included in pricing.
DOCUMENTS NEEDED: None
AUTOSHIP: Yes
SHIPPING RATES: None NFR SHIPPING: No
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Population: 67 Million Language: English
United Kingdom CONTACT PERSON: Customer Service (US)
OFFICE ADDRESS: Service from the USA 2400 Boswell Rd, Chula Vista CA 91914
DSA MEMBER: No CURRENCY: USD
OFFICE HOURS: Monday - Friday 8:00am - 5:00pm PST
CUSTOMER SERVICE PHONE: 1 800 982 3189
TOP SELLING PRODUCTS:
BTT 2.0 Canister
BTT 2.0 Tablets
EFA PLUS
Selenium
Beyond Osteo Fx Powder
DIGITAL: Business Center X Website Youngevity App
ORDER PLACEMENTS: Back Office Walk In Call In
ENROLLING A CUSTOMER: Back Office Call In
PREFERRED CUSTOMER SIGN-UP FEE: $0, as of September 2019
ENROLLING A DISTRIBUTOR: Back Office Call In
DISTRIBUTOR SIGN-UP FEE: US$30.00, as of September 2019
PAYMENTS ACCEPTED: Credit Card Credit on the account
COMMISSION PAYMENT: Paycard
DOCUMENTS NEEDED: None
AUTOSHIP: Yes PRODUCTS SHIP FROM: USA
NFR SHIPPING: Yes
SHIPPING RATES: 6.50 or 8% of subtotal, or whichever is greater.
DUTIES & TAXES: 20% Tax charged within order.
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U.S. Customer Service Phone 1 800 982 3189 Office Address 2400 Boswell Rd, Chula Vista CA 91914 Office Hours Monday - Friday 9:00am - 5:00pm youngevity.com
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