SERVICE DESIGN FOR J. ATKINSON & CO. J.Atkinson & Co., a coffee supplier locates at the city of Lancaster, have been developing its business since young Queen Victoria came to the throne in 1837. It is a piece of retail heritage. As the owner wants to sustain its business, last year, it opened the Music Room, which is in a new initiative to drive standards to higher levels of quality in the specialty Coffee Sector. This project aims to learn about its current business operation; and find out how The Prior Hall, a new space purchased by the onwer, can be the new opportunities for its service innovation.
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