►►► How to set customer service goals ✔
Sample Objectives for Customer Service Process Overview Tools Overview Requesting Objectives Writing Objectives Results against Objectives Changing Objectives Sample Objectives Accounting/ Finance Administration Banking/ Financial Services Customer Service Education Engineering Financial/ Insurance Healthcare Information Processing Information Systems Legal Personnel/ Human Resources Production/ Maintenance/ Manufacturing Retailing Sales/ Marketing Travel/ Lodging Sample Objectives for Customer Service Reduce average time for resolving customer issues from [xx] minutes to [xx] minutes by the end of Q2. Improve customer satisfaction ratings by [xx]% by the end of the year, as determined by customer satisfaction surveys. Achieve a [xx]% reduction in number of complaints from customers who were not satisfied about how they were treated by year end. Achieve a [xx]% reduction in number of complaints from customers who were not satisfied about how long it took for them to receive assistance by year end. Increase the number of people who visit customer service web site to [xx] by the end of June. Decrease employee turnover to [xx]% by year end ensuring adequate breaks, reasonable scheduling and opportunities for growth and development. Back to top 19935919825 SuccessFactors, Inc. All rights reserved.
►►► Writing customer service goals ✔