2018
Top Performing IATA Authorized Training Center
AFRICA & MIDDLE EAST
IATA AIRLINE CABIN CREW
IATA Airline Cabin Crew Learning Outcome Working as cabin crew for a major airline is an exciting and challenging experience. The job requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations. This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process.
HOW YOU WILL BENEFIT Upon completing this course you will have the skills to • Appreciate the cabin crew profession, its origins and current practices • Describe aircraft types and cabin crew functions • Manage passenger interactions in a variety of circumstances • Recall emergency and safety procedures
WHO SHOULD ATTEND This course is recommended for: • Recently appointed airport staff • Travel industry staff • Newcomers to the industry
EXAM WINDOW March June September December
www.zabeelinstitute.ae
Course Content • • • •
Introduction to Aircraft and Aviation Familiarization Crew Member Coordination and Communication Customer Service and managing passenger interactions Safety and emergency procedures
Why Zabeel We are IATA’s Top Performing Authorized Training Centre in Middle East and Africa Our students’ consecutively achieving Country topper awards in IATA’s final Examination.
Dynamic placement cell assisting every Zabeelians as a ladder to Airline Industry
Preferred partner in Corporate Learning, Development & Recruitment in Aviation & Tourism sector
Vast resource materials for reference and course study about Aviation
Free online support for further assistance
We are known for pass assurance .
Professional Grooming for Airline Flexible Class Schedules
ZABEEL Advantage With three decades of experience in designing the best training experience, ZABEEL understands the nuances of training needs that are relevant and in demand in the market. This makes all the difference when you choose an experienced training provider like ZABEEL for an unparalleled training quality and learning outcomes ZABEEL is locally preferred and internationally recognized Training institute with dedicated academies focusing on Engineering, IT, Logistics, Management & Soft skills, Airline, Finance and Languages
KHDA (Knowledge & Human Development Authority). The Ministry of Education, Dubai.
Educational quality
assurance and regulatory authority of the Government of Dubai, ACTVET The Abu Dhabi Centre for Technical and Vocational Education and Training committed to establishing policies and standards that effectively regulate technical and vocational educational institutions in the emirate of Abu Dhabi. The Project Management Institute (PMI) USA; Offers many certifications that recognize knowledge and competency, including the Project Management
IMA (Institute of Management Accountants) is the
Professional (PMP)® certification – renowned as the
worldwide association of accountants and financial
global gold standard.
professionals in business. Founded in 1919, IMA is one
IATA/UFTA Montreal, Canada
Extensive
training
portfolio includes topics for airlines, airports, cargo operators, governments, ground service providers, travel agents, young professionals and more. CIPS-UK Chartered Institute of Procurement & Supply.. Leading global excellence and offering chartered status in procurement and supply chain. ACCA (the Association of Chartered Certified Accountants)
of the largest and most respected associations focused exclusively on advancing the management accounting profession ICAEW The Institute of Chartered Accountants in England and Wales World’s leading professional membership organisation that promotes, develops and supports over 150,000 chartered accountants worldwide
Global body for professional accountants. AIBM American Institute of Business & Management
Approved Testing center CIMA ; Chartered Institute of Management Accountants – World's largest professional body of management accountants offering most relevant finance qualification for business.
(AIBM) USA American Institute of Business and Management (AIBM) would certify professionals in all areas of Business & Management. American Institute of Finance and Banking (AIFB) certication verifies Proficiencies of students in the domains of Accounting, Finance. American Institute of Purchasing and Logistics Management (AIPLM)
accredates Purchasing and
Supply Chain Management qualifications.
BUR DUBAI Bank Street, Near Metro
SHARJAH
Buhaira Corniche
ABU DHABI Near Al Wahda Mall
MUSAFFAH
ME12, Near Model School