2019
Top Performing IATA Authorized Training Center
AFRICA & MIDDLE EAST
IATA Passenger Ground Services 2019 SINCE 1988
Top Performing IATA Authorized Training Center
AFRICA & MIDDLE EAST
IATA Passenger Ground Services Learning out come Learn what it takes to work at one of the airline’s industry most visible airport position and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport. The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM). `A Passenger Service Agent is a representative of the airline. They are all airport staff members who welcome passengers at check-in desks and boarding gates. Before the flight, the Agent verify the tickets, identity papers and luggages conformity. They solve potential issues and inform passengers about their flight.For this reason they are permanently in contact with local authorities such as border police, civil aviation institutions, various airline services as well as those of flights management. It is also their role to take care of flight connections by facilitating formalities and passengers follow-up.
HOW YOU WILL BENEFIT • • • • • •
Understand how airlines and airports operate. Learn about passenger and baggage check-in & boarding procedures Interpret the respective regulatory requirements for passenger and baggage transport Understand how computer reservations & departure control systems operate Ensure safe and secure passenger & baggage transport Provide superior customer service in a demanding customer facing environment Learn about the latest technological innovations in passenger services
WHO SHOULD ATTEND • • • • •
Airline passenger service staff Ground Handling Agents’ Airport operator’s staff Civil Aviation Authorities’ staff Anyone wishing to start a career as a Passenger Service Agent
EXAM WINDOW March June September December
www.zabeelinstitute.ae
Course Content 1 Introduction to airport & airline grount operations 2 Computer Reservations (CRS) and Departure Control Systems (DCS) 3 Passenger & Baggage check-in procedures (airport & off-site) Travel & Health Documentation Passenger Acceptance Baggage Acceptance Passenger Categories Arrival and Transfer Services 4 Conditions of carriage, boarding procedures and flight close-out messaging Conditions of Contract for Carriage of Passengers and Baggage Passenger Boarding Procedures and Flight Close- Out Messaging 5
Dangerous Goods Regulation International DG Regulatory References Classification, Packaging, Marking and LAbelling Dangerous Goods Emergency Procedures
6 Aviation Security Requirements for PAssengers and Baggage ICAO International Conventions Passenger and BAggage Security Procedures PAssenger and BAggage Reconciliation Procdures 7th Heading - Enhanced PAssenger Facilitation ,latest Innovations and career opportunities
Why Zabeel We are IATA’s
Top Performing Authorized Training Centre in Middle East and Africa Our students’ consecutively achieving Country topper awards in IATA’s final Examination.
Dynamic placement cell assisting every Zabeelians as a ladder to Airline Industry
Preferred partner in Corporate Learning, Development & Recruitment in Aviation & Tourism sector
Vast resource materials for reference and course study about Aviation
Free online support for further assistance
We are known for pass assurance .
Professional Grooming for Airline Flexible Class Schedules
ZABEEL Advantage With three decades of experience in designing the best training experience, ZABEEL understands the nuances of training needs that are relevant and in demand in the market. This makes all the difference when you choose an experienced training provider like ZABEEL for an unparalleled training quality and learning outcomes ZABEEL is locally preferred and internationally recognized Training institute with dedicated academies focusing on Engineering, IT, Logistics, Management & Soft skills, Airline, Finance and Languages
KHDA (Knowledge & Human Development Authority). The Ministry of Education, Dubai.
Educational quality
assurance and regulatory authority of the Government of Dubai, ACTVET The Abu Dhabi Centre for Technical and Vocational Education and Training committed to establishing policies and standards that effectively regulate technical and vocational educational institutions in the emirate of Abu Dhabi. The Project Management Institute (PMI) USA; Offers many certifications that recognize knowledge and competency, including the Project Management
IMA (Institute of Management Accountants) is the
Professional (PMP)® certification – renowned as the
worldwide association of accountants and financial
global gold standard.
professionals in business. Founded in 1919, IMA is one
IATA/UFTA Montreal, Canada
Extensive
training
portfolio includes topics for airlines, airports, cargo operators, governments, ground service providers, travel agents, young professionals and more. CIPS-UK Chartered Institute of Procurement & Supply.. Leading global excellence and offering chartered status in procurement and supply chain. ACCA (the Association of Chartered Certified Accountants)
of the largest and most respected associations focused exclusively on advancing the management accounting profession ICAEW The Institute of Chartered Accountants in England and Wales World’s leading professional membership organisation that promotes, develops and supports over 150,000 chartered accountants worldwide
Global body for professional accountants. AIBM American Institute of Business & Management
Approved Testing center CIMA ; Chartered Institute of Management Accountants – World's largest professional body of management accountants offering most relevant finance qualification for business.
(AIBM) USA American Institute of Business and Management (AIBM) would certify professionals in all areas of Business & Management. American Institute of Finance and Banking (AIFB) certication verifies Proficiencies of students in the domains of Accounting, Finance. American Institute of Purchasing and Logistics Management (AIPLM)
accredates Purchasing and
Supply Chain Management qualifications.
BUR DUBAI Bank Street, Near Metro
SHARJAH
Buhaira Corniche
ABU DHABI Near Al Wahda Mall
MUSAFFAH
ME12, Near Model School