Leadership and Management Skills for First Line Managers
Introduction First line managers training two day course The first line manager has a difficult job. The first line managers normally have to continue doing the job as well as managing the team. They often don’t have any specific training in managing the team. But they are expected to deal with people problems:
They get those from all sides: 1) From upstairs: more senior managers give the first line managers much grief. 2) From the customers who are unhappy about some failing. 3) From the team itself who don’t like what’s the current situation and take it out on the first line manager. In addition: your first line managers are not trained in the emotional intelligence, leadership, time management methods.
So some first time leaders struggle. This course is here to help the first line manager. They need “A METHOD” In fact they need a series of methods, which will allow them to function more confidently and with more skill, in the people management, conflict management, communication, motivation and time management skills. -------------------------------------------------------------------------------------------------------------------
Objectives To provides you with a mental framework that will allow you to operate with more confidence and skill. To set clear targets for yourself and the team To communicate with more accuracy and clarity To properly manage the person who negatively affects the atmosphere
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To be able to give constructive criticism To manage your own emotions, especially during tough times How to manage conflict situations To properly prioritise tasks To properly delegate tasks How to make the right decisions quickly and accurately To know when to compromise and when to stand firm To make you more capable of leading the team with more effectiveness and confidence ---------------------------------------------------------------------------------------------------------------------
Detailed Course Outline Day One the First Line Manager The role of the first line manager The first line manager role requires you are able to do six things well 1. Provide a clear goal; a sense of direction. 2. Explain yourself accurately 3. Develop plans and prioritise tasks 4. Handle disagreement and conflict 5. Inspire yourself 6. Inspire others Provide a clear goal; a sense of direction. 1. Vision statement - the big picture. 2. SMART targets 3. Proper Standards Notes regarding the correct use of humour
Communication skills 1. First line manager the use of accurate language. 2. How to speak and write more clearly. 3. Use Affirmative language. 4. Questioning skills How to tell the difference between a critic and a cynic How to give constructive criticism 1. Protect their ego. 2. Tell them what they are doing wrong. 3. Be objective and specific. 4. Tell them what you want instead. 5. Discover why, and decide if that is a reason or excuse. 6. Learn when negotiate and when not to. 7. Notes on proper timing
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8. Notes on body language and voice tone Ten tips for constructive criticism Practice scenarios. Summary and action planning.
Day two
Time management delegation prioritization How do you evaluate your priorities now? Use the two principles of deadline pressure and value as key indicators. 1. Crisis zone 2. Productive zone 3. Busy zone 4. Fruitless zone Are you Busy or productive? Handling the three time wasters 1. Others 2. Yourself 3. Poor systems
Delegation 1. Good reasons to delegate. 2. Bad reasons to delegate. 3. How to delegate. 4. Why people who should delegate- don’t. Prioritisation By means of decision matrix Answer the question: What is the most valuable use of your time right now? Handle interruptions by means of the 80/20 principle 1. 80% of the value from 20% of the causes. 2. 80% of the value of the interruption is in 20% or less what they say. 3. The Pareto question. How to run the team according to the five part “success formula “ 1. Know your outcome. 2. Formulate your best plan in writing 3. Take decisive action. 4. Gather and evaluate feedback. Both positive and negative. 5. Make progress by continually adapting and evolving. Recognise the success formula is a continual process.
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Failure formula is the opposite of the success formula 1. Indecision or unclear targets. 2. No written plan. 3. Procrastination- putting things off until they are a crisis 4. Become too disheartened in the face of setbacks. 5. Stand still. Do the same thing this year as you did last year. Positive and negative Feedback The role of feedback in success. Forms of feedback. Final summary and action plans
-------------------------------------------------------------------------------------The training method : 1. 2. 3. 4. 5. 6.
The trainer gives a clear explanation of the point in question. The trainer then demonstrates the principle and gives specific examples. Then, the delegates practice by doing an exercise with each other. The delegates practice by doing exercise with the trainer. All points are supported with full written notes to take away. Delegates are asked to write down an associated action, for each point made.
Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!
-----------------------------------------------------------------------------Certification: Course Completion Certificate would be issued at the end of the training by Zabeel International. This certificate can get attested from Ministry of Education , UAE with AED 50/……………………………………………………………………………………………………..
Further Information: For further queries , please contact Zabeel International Course Consultants on 00971 4 3974905 or email to mail@zabeelinstitute.ae.
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