services provided by private banks

SERVICES PROVIDED BY DIFFERENT PRIVATE BANKS Introduction 1.1. Introduction Banking system occupies an important place in a nation’s economy because of its intermediary role; it ensures allocation and relocation of resources and keeps up the momentum of economic activities. In a developing country like Bangladesh the banking system as a whole has a vital role to play in the progress of the economic development. Banks these days provide a variety of services. They provide both short-term and long-term credit. Their customers come from all walks of life from a small business to a multi- nation corporation having its business activities all around the world. The banks have to satisfy the requirements of have therefore become complex and require specialized skills. Every bank has different division and every division has units or department and every department has their own function to serve the customers according to customer’s requirement. The departments are: • General Banking Department • Cash Department • Foreign Exchange Department • Credit Department • Customer services department 1.2 Objectives The main objective of this report is to show the services offer by different private sector banks of Bangladesh and evaluate the performance of the customer services in deferent sectors of Bank. This report entitle “Customer Services in Banking Sectors of Bangladesh” originated from the partial fulfillment of the dissertation. Some of the important objectives of the study are as under:  To analyze the performance of customer services which are provided to the customers as well as their satisfaction with the services of private commercial banks of Bangladesh.  To find out the problems of customer services of different banks.  To know the way of providing better customer services in banking sectors.  To suggest some recommendations regarding better customer services 1.3 Scope of the Study The Dissertation gives us a great opportunity to get the difference and similarities between the practical and the theoretical world. Another scope is to know about the rules, regulations, and overall banking environment of Bangladesh. 1.4 Methodology This research of which major objective is to describe the comparative study of customer service quality. This study is a single cross sectional design where preliminary information is gathered only from the existing clients (account holder) of Dutch- Bangla Bank Limited, Prime Bank Limited, the Premier Bank Limited, National Bank Limited and BRAC Bank Limited to whom the quality of services is being provided and how well the customers are accepting the services. The information about the provided services has been collected from the officers related with

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