GIFT VOUCHER GENERAL INFORMATION

PRICES Prices are in euro, quoted per person per day, based on two fullpaying guests per room and include our ¾ pleasure board. A discount of 20.00 euro is applied for bed & breakfast only bookings. To keep the website as well as our journal as clear as possible, we listed our prices for stays of 7 nights. The daily rate offered to you could vary as we rate our prices according to the season, the length of your stay (1-3 days, 4-6 days and 7 days and more)and the request. The local tax of 2.10 euro per day is charged separately for all guests aged 14 and over. The actual layout of rooms and suites may differ slightly from the images shown.

MAXIMUM OCCUPANCY In order to guarantee you and your family the full comfort of our suites, the number of guests should not exceed the number of beds or sofa beds of a suite. Thus, it is not possible to put provisional extra beds in our suites. We hope for your understanding.

SPECIAL OFFERS Our packages cannot be used in conjunction with each other.

WELLVIVA SPA Book your personal treatment appointments from home: Our Wellviva SPA team is at your complete disposal. Naturally, you can reserve your treatments or update prior reservations directly at the hotel.

DOGS You may bring your dogs to the hotel in a dog basket. We charge 32 euro per day for dogs up to 9.9 kg, and 45 euro for dogs over 10 kg. In both cases food is not included. Please understand that no dogs are allowed in the wellness area. We have a designated area for dogs on the lawn and in the restaurant. Please observe the instructions in our dog guide.

One of our main goals is to make your booking, as well as your stay, as easy and uncomplicated as possible. In order to do this, we have put together a few booking guidelines.

BOOKING Yn general, your booking has firm validity through three components: through the receipt of your written reservation, our booking confirmation and your subsequent reconfirmation. Through this last step you validate the receipt of our booking confirmation. Therefore, we need no deposit or credit card details. Of course, you can pay a part of the total amount in advance, by transferring the sum on our bank account.

CANCELLATIONS are an unpleasant subject for you as a guest and for us as hosts. Of course we understand that something can happen to anyone, but you will also understand that it is a pity for us if rooms remain empty when other guests would have liked to have booked.

If it is not possible for you to realize your Weinegg holiday, a free cancellation or postponement of your stay is possible if the written cancellation is made up to 7 days before the agreed arrival date. For cancellations between the 6th day and 1 day before the planned arrival, we charge 30% of the confirmed booking value. If the cancellation is made on the day of arrival or not at all, the cancellation fee is 80% of the confirmed room rate. In case of a later arrival or an earlier departure notified after the free cancellation period, we will charge 50% of the confirmed price of the stay.

OUR RECOMMENDATION In order to avoid possible inconveniences, we recommend you to conclude a travel cancellation insurance, e.g. with our partner „Europäische Reiserversicherung“. You will find more information about this on our homepage or you can also contact our reception team by email or telephone.

WEINEGG‘S FAIRNESS OFFER If we are able to re-sell your booked and cancelled room after the period of chargefree cancellation, you will only be charged for the actual incurred deficit.

PUBLIC HOLIDAY BOOKINGS

A minimum stay of 5 nights is required for Easter, Ascension, Corpus Christi, Pentecost, Ascension Day, the Day of German Unity, All Saints Day, Christmas and New Year‘s Eve. In case of abbreviation of your holiday in this periods to less than 5 nights, we calculate 50% of the originally booked days.

ARRIVAL AND DEPARTURE Your room will be ready from 2 pm on your day of arrival. On your day of departure, please vacate your room by 12 pm. If you request a specific room number, we will try our best to satisfy your request. However, we cannot guarantee availability.

EARLY-CHECK-IN & LATE-CHECK-OUT If possible, we will gladly offer you a free early check-in and late check-out.

UNDERGROUND GARAGE You are welcome to park your car in our underground car park free of charge.

E-CARS You can charge your electric car in our garage for a fee which will be put on your room bill.

WI-FI We offer a free wi-fi connection throughout the hotel.