VIDEO 'Zetes' activities. Goods ID and People ID '
ACTIVITIES From bar codes to today's supply chain and government solutions, Zetes' success has always lain in its ability to innovate and evolve. Via its public and private customers, ordinary citizens and consumers are the ultimate beneficiaries of our progress. Zetes' activities began in 1984 with the introduction of barcodes, a technology that has enabled many companies to increase their productivity and efficiency. Since then, the company has maintained a constant lookout for the most effective technological solutions to the challenges facing its customers. It has frequently pioneered the implementation of these technologies, investing heavily in research and development over the years. In parallel with this, Zetes has made major efforts to understand its customers' needs and processes, so as to be able to advise on the most appropriate optimization technologies. Zetes' many investments over the decades have given it a unique positioning in both the supply chain and people authentication markets. Not only has it developed unique knowledge and know-how in each individual sector, it has also created convergences by constantly building bridges between the different aspects of its activities. Our customers' investment decisions generally originate from a concern to provide a better service to consumers and citizens. They are the ultimate beneficiaries of Zetes’ solutions.
ZETES ANNUAL REPORT 2013 | CREATING TOMORROW BY INVESTING TODAY VIDEO ‘E-voting solution’
PEOPLE ID
In 2013 Zetes signed several long-term contracts (Belgian passport, biometric visa in Senegal, Gambian passport, and others). These will begin to generate revenue during the course of 2014.
10 years at the top of the security market For the past decade, Zetes has been one of the most influential players in the identity and travel documents sector. With its contracts for social identity cards, biometric passports and visas, driving licences and electronic identity cards, Zetes' portfolio of customer references has expanded on both European and African continents. New initiatives such as the "Your eID, making life simpler" campaign by the Belgian authorities, serve to highlight the many applications of electronic identity. Zetes is very much at the forefront here, with, in particular, the launch of the Zetes eaZySign platform. This enables the legally binding electronic signature of documents and their subsequent storage in a secure environment. The potential market for applications such as these is huge, with many countries still having to move into the electronic age or adopt high-accuracy biometric authentication.
"Many countries still have to move into the electronic age or adopt high-accuracy biometric authentication."
Zetes has developed a full product range spanning live citizen enrolment to the issuance of identity documents. In recent years it has also added a fixed biometric enrolment station and an e-gate for automated border control. It has also updated its mobile enrolment kit, as used in electoral census operations. The main advantages of its new model are ergonomics (or ease of use) and a high degree of autonomy.
Innovation and references as growth factors Zetes has chalked up a number of innovative achievements, including: • First large-scale deployment of the electronic ID card in Belgium in 2005; • World première with the biometric enrolment of over 25 million Congolese voters in 2006; • Ivorian biometric passport, a ‘nec plus ultra’ document incorporating live biographical and biometric recording, in 2008; • Gambian passport with simultaneous integration of biometric information (iris) and fingerprints in 2013.
Secur-eVote
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States need visibility of populations residing in or passing through their territories
Enrolment site - Banjul - Gambia
The electronic voting solution is also being improved constantly. Faster, more efficient and more reliable than paper voting processes, electronic voting helps ensure voting confidentiality, offers immediate and reliable counting with guaranteed integrity and control tools, and reduces paper-related errors by eliminating manual reading and counting. All solutions offered to customers, whether software, hardware or a combination of the two, require great robustness and guarantees of security. Zetes has therefore sought certification of the highest standards, such as ISO27001, for IT security. The successful project completions in Belgium have allowed Zetes to expand elsewhere in EMEA. The reasons for focusing on this region are many. Investment in business development is sizable, plus sales cycles are long and require sustained effort. The choice of Africa as a target market is easily justified: many states there want to strengthen their national registries. The identification and localization of populations are critical tools for policy development. African leaders have clearly understood the value of biometrics to ensure accurate citizen authentication.
"Most calls for tenders for identity and travel documents require certifications and extensive references." Apart from the countries already mentioned, Zetes has also deployed its solutions in Togo, Burundi, Gabon, Cape Verde, Benin,
Chad, Israel, Sierra Leone and Portugal. The company's good reputation is closely tied to the success of these projects. This accumulation of customer references is essential and guarantees the growth of Zetes’ People ID business. Most invitations to tenders (RFT) for identity and travel documents require certifications and extensive references. Zetes is therefore well positioned to continue its growth.
Personalizing the Belgian passport From 2014, the Zetes Group will be responsible for the personalization and distribution of electronic passports for Belgian citizens. The Group will rely on processes that have already been widely tested in similar projects and on a secure computing infrastructure. Nearly 400,000 passports will be personalized each year. Zetes will also take in hand the distribution of passports to authorities. By integrating this last link, Zetes reinforces the watertight nature of the entire process and further reduces the risk of theft or fraud. Particular emphasis is also placed on the quality of the photo in the new passport. In 80% of cases, this is the parameter on which counterfeiters operate. This photo is therefore reproduced in multiple places in the document.
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ZETES ANNUAL REPORT 2013 | CREATING TOMORROW BY INVESTING TODAY VIDEO ‘Election preparations in the DRC’
"The comprehensiveness of Zetes' offering enables a country's authorities to entrust a single supplier with the implementation of what for it are highly complex projects"
Control of the entire production chain Over the years and using the most innovative technologies, Zetes has developed a portfolio of solutions covering the entire value chain leading to the production and control of secure identity and travel documents. These include: • Concurrent biometric and biographic enrolment • Secure data transfer • Centralization and creation of population databases or registers
• Data reading and identity control (administration, border control, elections, etc.). The reason for the Group's success lies partly in the comprehensiveness of its offer, enabling a country's authorities to entrust a single supplier with the implementation of what it regards to be highly complex projects. Citizen identification: a challenge for each state
• Document production
People identification solutions are intended for states and governments, for whom a good view of the populations residing on or passing through their territories is essential, including and in particular for:
• Document personalization
• organizing democratic elections
• Information control and elimination of duplicates
• Secure transportation of documents
• controlling migration flows
Personalization of the Gambian passport and delivery of e-gate station In October 2013, Zetes won the contract for the personalization of Gambian passports. This 15-year contract is an excellent showcase of Zetes’ full range of skills, which include responsibility for: • Establishing a secure site, benefiting from the expertise of its Belgian site, achieving ISO 27001 certification • The enrolment of passport applicants, using fixed stations, developed and produced by Zetes • Creation of a centralized database combining two types of biographic and biometric data (iris and fingerprint) • Secure data management • AFIS deduplication • Personalization of the passport • Secure delivery of the document • Automated border control through an e-gate developed and produced by Zetes.
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ACTIVITIES VIDEO ‘Using the eID on smartphone and tablet’
4,250 mobile kits
• administrative management • human resource management (e.g. civil servants, police, military personnel).
delivered in Uganda in 2014
The main challenge facing states in this area is to combat identity theft and counterfeiting. Where authentication projects emanate from governments, citizens also benefit from a secure identity, enabling them to prove that they are who they say they are and thus to exercise their rights, to access government services and to cross borders. Priority to data security of citizens People identification touches on the concepts of privacy and confidentiality. It is therefore imperative to provide maximum assurances of security both in the management of data and in the documents themselves. This translates into several measures:
Mobile enrolment kit
• "Live enrolment": based on fixed and/ or mobile kits, Zetes' solutions ensure unity of time and place when collecting biographic and biometric information.
• Holding ISO 27001 certification for the secure management of sensitive information.
• Data encryption for both transferring information and restricting access to certain data contained in a document to its owner only.
Zetes continues to invest constantly in this area, to assure authorities and citizens of the highest levels of data protection. Very good visibility for long-term People ID contracts
• The use of advanced materials and techniques in document production to ensure their non-counterfeitability.
"The Senegalese, Gambian and Belgian contracts won in 2013 will contribute to the division's results from 2014 onwards."
The business model within People ID is based on "Build & Operate" (BO) and "Build & Transfer" (BT) contracts. BO contracts involve projects for producing secure documents (e.g. Belgian and Israeli identity cards, Ivorian biometric passports). These are concessions granted by states for periods extending over several years. Such contracts require significant frontend investment, but the recurring revenue they generate over time offers considerable
visibility and predictability to the Division. The Senegalese, Gambian and Belgian contracts won in 2013 will therefore contribute to the division's results in 2014. BT type projects, most of them currently in Africa, are more limited in time frame. These are biometric enrolment projects used for elections, censuses of officials, etc. In this case, Zetes takes responsibility for developing an infrastructure that is transmitted on a turnkey basis to the client. Thereafter, Zetes offers additional support services relating to project management, technical assistance or training. In March 2014, Zetes signed a contract to deliver 4250 mobile registration kits to Uganda.
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ZETES ANNUAL REPORT 2013 | CREATING TOMORROW BY INVESTING TODAY
Enrolment
AFIS
At this initial stage, the biographical and/or biometrical data of each person to be identified are recorded with the aid of fixed or mobile identification stations.
Thanks to a high-performance information checking system (AFIS or Automated Fingerprint Identification System), Zetes searches for duplicate entries. If the system finds that identical biographical and/ or biometrical details exist more than once, an alarm is raised and the identities of the people involved are verified.
Centralisation
Database / national register
Once personal data has been recorded, it is centralised in a single, structured database. The data is transferred in an encrypted manner via satellite communication, the Internet, or digital media.
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VIDEO ‘Overview of People ID activities’
Once all the data has been verified, a reliable database is available that, if necessary, can be used to prepare a population register. A register of this sort is still currently lacking in many countries.
PASSEPORT
ACTIVITIES
Document delivery
Control
When handing over the document, a civil servant re-checks the citizen's biometric data. If the document contains encrypted data, the citizen will have previously received a PIN code which, for increased security, may be changed at the time of delivery.
The information gathered is verified against the existing database. The implementation of biometry and AFIS allow the detection of fraudulent individuals attempting to present themselves under a false identity.
B
Production / personalisation The verified data can also be used to produce and/or personalise secured documents. These documents include electronic ID cards, biometric electronic passports, visas, driving licences, voter cards and social security cards.
Online applications The electronic identity card allows remote identification on the Internet, giving access to a number of applications and secure portals. These can be private or public, such as electronic signing of documents or tax returns in Belgium.
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