A DAY IN THE LIFE of Alexandra Kinsella , Service Desk Supervisor

I joined Corporate Housing Factory five and a half years ago and love my job. The best thing about working at the service desk is that no two days are alike. You have to take each day as it comes, and every day brings new challenges.

My workday starts at 8 am. I am usually the first one in the office, and my first order of business is caffeine. While sipping my coffee, I boot up my PC and review my appointments for the day, checking if any new residents are scheduled to arrive in Amsterdam or another of our locations that day. From 9 am to 10 am we hold a morning meeting with the whole office, and after we meet with our housekeeping teams to run through the next three weeks’ arrivals. Are there any arrangements we need to take care of? Extra bed? Child’s crib or cot? Pets coming along? Do residents have other specific requests? This way, we know we’ll have everything shipshape when they arrive. And then our team also has its own tasks: quality-checking apartments and making sure they are clean, scheduling appointments with tradesmen for repairs, responding to resident queries and handling their requests, administrative tasks, placing orders and, of course, our most important job as a service desk: welcoming and checking in new residents, giving them a tour of the building and helping them settle in and feel at home!

The great thing about our work it that you can build a genuine bond with residents. Just recently, one of them gave me a bunch of tulips! Or they might drop by with chocolates or other treats, and feel sad when check-out time comes around.

When they give us good reviews, such as: “The staff were friendly, welcoming and always available to help out with any questions or concerns I had” or “The staff went to great lengths to cater to my wants and needs”, it is a wonderful reward for the work we do!

At Corporate Housing Factory, high-quality apartments and top-notch service go hand in hand with a sustainable lifestyle. That’s why we are proud to share how we combine these two, as well as some tips on how you can contribute too.