Delivering results whilst preserving your reputation and customer relationships
Zinc BPO Solutions
Delivering E-Commerce Centre Solutions of the Future Today Delivering Flexible and Rapid Response Solutions, that allow you to concentrate on the growth of your core competencies.
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E-Commerce Solutions More and more customers want to engage at a time and by a medium of their choice. Zinc BPO Solutions can offer a bespoke package either as a total managed service or a tactical/test partner to establish your preference to Chat, Twitter, Facebook feeds
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Customer Research Calls
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Direct Debit Campaigns
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Out of Hours Cover
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Overflow
Whilst Zinc BPO Solutions focuses on increasing your margins and safeguarding the reputation of your brand BPO Solutions can assist you in: •
Benchmarking Are your outsourcing arrangements delivering the optimum performance?
Address the future today with Zinc BPO Solutions and our E-contact Centre services: T: 03301 000 852 E: sales@thezincgroup.com Zinc Chat www.thezincgroup.com
Zinc Group delivers results through a sensitive approach, where reputations and preserving your Customer Relationships are essential Zinc Group is a multi-award winning company in the Credit Control, Recoveries Management, and BPO (Business Process Outsourcing) Functions. All our solutions have been designed to dovetail into our clients current processes. Zinc adopts an ethos built around seeking to understand your needs; then delivering innovative solutions to galvanise your success.
www.thezincgroup.com
Zinc Recoveries Engaging with your customers offering remedies conducive with their ability at that moment in time Zinc Recoveries are part of the multi-award winning Zinc Group of companies. We have recruited some of the most experienced people in the industry and supported them with investment in the latest dialler and collection system technology, together with a new 70 seat office. We can now help you with: •
Outsourced Credit Control Recoveries
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Receivables management collection solutions
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Benchmarking your current in-house recoveries strategy
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Champion Challenging your current outsourced partners
Our award winning portal WeWantToSayYes.co.uk allows overdue customers to engage with us by a method (Mobile,Tablet, Laptop) that they prefer and when they prefer. In essence taking control of their situation and offering a remedy conducive with their ability at that moment in time. We have seen a double digit increase in our engagement percentages. Our average balance has increased by over 22%. Zinc Recoveries is now working with several blue chip clients in Banking and Finance, Telecommunications, Utilities, and various Retail sectors. Offering this service either as an own White Label product or as part of our clients in-house strategy:
To find out more information on Zinc Recoveries please contact us at sales@thezincgroup.com
Zinc SLM
Working with Clients to positively impact on Working Capital and Profit Your most valuable asset is your cash flow - are you protecting it at all costs? Zinc SLM (Sales Ledger Management) maximises the cash in your bank. By using one of the most predictive data engines in the Industry “Zinc Alert” we can calculate the probability of a company becoming insolvent in the next twelve months. Its “A” rating system shows the strength of a particular company. Its main point of differential is that Zinc SLM offers a bespoke solution to remedy and resolve each individual company position, either as an action for yourself or as an outsource to a member of the Zinc SLM team.
Zinc SLM: •
Evaluates, Monitors, Manages Potential Customers and Suppliers
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Allows you to decide who to trade with and on what terms.
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Can reduce your debtor days, therefore potentially removing overdraft costs. In many cases the SLM service is Self Funding
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Asks for your money in a Professional, Prompt, TCF (Treating Customers Fairly) way.
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Is a Risk Reward Service, you only pay a percentage of the total monies collected.
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Reduces your debtor days, cancels your overdraft and you only pay for success.
To find out more information on Zinc SLM please contact us at sales@thezincgroup.com
Contact Information Glasgow Office
Stratford upon Avon Office
The Zinc Group Sun House 58 West Regent Street Glasgow G2 2QZ
The Zinc Group 52 Cygnet Court Timothy’s Bridge Road Stratford upon Avon CV37 9NW
Telephone: 03301 000 852 E-mail: sales@thezincgroup.com
www.thezincgroup.com