Agent manual 2016

STUDY ENGLISH IN CANADA

2016

AGENT MANUAL

Study English in Canada

SEC / UCCBT

1

SEC

Study English in Canada Inc. Study English in Canada Inc. (SEC) is an established, prestigious language school. SEC opened in 2001 and at present time has 2 successful locations. SEC also has a partner school in Toronto and Vancouver – Upper Career College of Business and Technology (UCCBT.)

Toronto Campus 120 Eglinton Ave. E. 4th Floor Toronto ON M4P 1E2 - 5 minute walk to the subway - 5 minute walk to a large mall - Surrounded by restaurants, pubs, comedy club and more!

Vancouver Campus 549 Howe St. 5th floor Vancouver, BC V6C 2C2 -

2

SEC / UCCBT

Study English in Canada

Downtown location 5 minute walk to the water front Walking distance to Canadian Place In front of a bus stop

SEC

SEC Demographics SEC Toronto Campus School Size

3 floors in a modern building

Number of Classrooms

Facilities

25 Computer labs, student lounge, media room, resource room, eating area with microwaves, prayer room, pool table and table soccer, wheel chair accessible, telephone, Free Wi-Fi

School Capacity Major Nationalities

SEC Vancouver Campus 2 floors in a modern building 15 Computer labs, student lounge, media room, resource room, prayer room, large easting area with microwaves, pool table and table soccer, wheel chair accessible, telephone, Free Wi-Fi

500

350

Mexican, Brazilian, Japanese, Korean, European, Saudi Arabian

Mexican, Brazilian, Japanese, Korean, European, Chinese, Saudi Arabian

SEC Selling Points 5 Reasons to Choose Canada 1.

2.

3.

4.

5.

Multiculturism & Diversity Beautiful landscapes and untouched nature of Ontario and British Columbia Best country in the world for business – Toronto is the business hub of Canada!

High academic standards Canadians are friendly and welcoming!

3 Reasons to Study in Toronto and Vancouver 1. Vancouver is considered to be one of the most naturally beautiful cities in Canada. It is the home of the Canadian Coastal Mountains and is one of the most popular snowboarding and skiing spots in the nation.

10

2. Toronto is the “unofficial” capital of Canada and the Greater Toronto Area boasts a population of over 6 million. It is known for its many cultural centers and variety of hot entertainment spots.

3. Both cities are gateways to other exciting cities such as Ottawa, Victoria, Quebec City, Montreal, Seattle, New York, Whistler, as well as natural wonders such as the Rocky Mountains, Niagara Falls and Algonquin Provincial Park.

Study English in Canada

SEC / UCCBT

3

SEC

Why Work with SEC?

1

Reliable Agent Support

2

Individual Counseling System

3

Qualified Teaching Staff

4

Unique ESL Programs

5

Large Number of Electives to Choose from

6

Highly Customizable Academic Plans

7

Easy Transfer Policy between Branches

8

Impressive Downtown Locations

9

Continued Education at Sister College (UCCBT)

10

4

Large List of Pathway Partners

SEC / UCCBT

Study English in Canada

SEC

Registration Procedure For your convenience, SEC Headquarters, located on our Toronto campus, will take care of all your booking / administration needs.

1. Upon the receipt of your registration form, SEC will send you an email to acknowledge the receipt. * You can use an SEC registration form, or if you prefer, you can use your company’s registration form. We do ask that students are made aware of SEC’s cancellation/refund policy which can be found on the second page of SEC’s registration form and the SEC Website.

2. You will then receive 2 invoices: - Agent Invoice: Invoice indicating your commission, or NET fees (Depending on the package) - Student Invoice You will find SEC Bank account information at the bottom of the invoice.

3. Payment Information SEC accepts payments by bank transfer, money order, or credit card.

SEC Bank Information Cheques payable to Study English In Canada

Bank of Montreal 100 King St. W Toronto, Ontario Canada M5X 1A3

Transit number: Financial Institution number: Account Number: SWIFTCODE:

Toronto

Vancouver

00022

00022

001

001

00021898075

00021898059

BOFMCAM2

BOFMCAM2

*Please note, SEC does not accept American Express

4. Upon payment, SEC will send you the Letter of Acceptance. Students can apply for their visa using SEC’s Letter of Acceptance.

5. If reserved, at least 3 weeks prior to the student’s arrival, homestay and airport pick up information will be provided.

The homestay package will have the following information: - Homestay profile - Homestay welcome letter - Airport pickup letter (Please see the Homestay section for more details)

Study English in Canada

SEC / UCCBT

5

SEC

SEC Refund Policy • Application Fee ($100) and Homestay Service Fee ($200) are non-refundable i) Registration Fee is non-refundable for all registrations ii) Homestay Placement Fee is non-refundable for cancellations 3 weeks or less before start date

• Promotional packages are non-refundable after the student has arrived and begun their course.

• Specialized Programs (such as Business English or any program in transfer with UCCBT) do not qualify for a refund.

• Homestay: A written cancellation notice must be provided to the school at least 30 days in advance in order to qualify for a refund. The below mentioned refund policy will be applied to homestay refunds, except for cases of abrupt homestay cancellation for which a penalty fee of two weeks homestay charge will be applied.

• Student Permit Rejection by Immigration Canada (does not apply for visitor visa applicants) i) Students who are denied their student visa are entitled to a complete refund less the registration fee and homestay placement fee where applicable. Homestay placement fee will be charged if the visa denial notice reaches SEC 3 weeks or less before the start date. ii) Students arriving from countries where a visa is mandatory to enter Canada, will be subject to the same refund procedure as Study Permit rejection.

• Students who wish to withdraw and do not present proof of Student Permit rejection from the Canadian Consulate will follow the refund policy below.

• Postponed or on-hold students will follow the same refund policy as stated below, and will be allowed an extension to their start dates on their Letter of Acceptance up to a maximum of 45 days from their original start date.

Up to 30 days prior to start date

75% refund

Less than 30 days prior to start date

60% refund

5 business days after arrival/start date

50%

10 days+ after arrival/start date

NO REFUND

Please note: Refunds take on average 6-8 weeks. * All International partners are responsible for paying all bank and wire fees.

6

SEC / UCCBT

Study English in Canada

SEC

School Policies Policies and Deadlines for Changing Classes Class change / level change 1. Students are requested to complete a form on which they indicate the specific request and the reason for their request/change.

2. The forms must be submitted by Friday, in order for the change to occur on Monday.

Vacation Requests S tudents can request to take a vacation from their studies; however they must request the vacation by filling out SEC’s official Vacation Request form. Forms are available at the student service desk.

Students must provide 2 week notice before taking vacation.

Students are limited to a maximum 2 week vacation once during the enrolment period.

3. The forms are reviewed by the Academic Manager.

4.

The reasons for changes/problems must be specifically indicated on the form for the review of the Academic Manager who will make the final decision.

Requirements for Level Completion

English Only Policy S tudents must speak English at all times at SEC. If students are heard speaking a language other than English, the following penalties will apply:

A student is eligible to level up when: - T hey have completed a minimum of 4 weeks of the course AND have an 80% attendance rate (miss no more than 4 classes).

They must have an 80% average on tests and presentations and have completed their homework assignments.

- If a student feels the level is too low for them (when they first enter SEC) and want to move up early, they must take a level test and score at least 95%. In such cases, the teacher will be consulted and the final decision will be made by the academic team. Generally this is on a case by case basis and not all students who receive 95% will be granted permission to move up early.

- I n a case where students don’t have 80% average, but have shown dramatic improvement in the class, they will be eligible to change level on a trial basis as they deserve to be rewarded for hard work.

Lateness S tudents cannot be late for class. If students arrive more than 10 minutes after the start of the class, they will not be permitted to enter the class until the next break (breaks are every hour).

Late entry into class counts as half an absence.

1st offence: 1 day suspension 2nd offence: 1 week suspension 3rd offence: permanent dismissal from school S tudents are responsible for making up the assignments on their own time; if they don’t make up the assignments, they will receive a grade of 0 for their homework mark.

No refund will be issued for lessons missed during the suspension.

Confirmation Letters S EC provides confirmation letters for students by request. Letters can be used to open bank accounts, apply for library cards, etc.

Letters confirm students’ status in school, start dates, as well as the students’ current address in Toronto/Vancouver. Request forms can be found at the student services desk.

Certificate Requests ertificates for course completion are presented to students C by request. Request forms can be picked up from the student services desk.

Students are required to receive teachers’ signatures to confirm that they are entitled to receive the appropriate certificate.

Study English in Canada

SEC / UCCBT

7

SEC

SEC First Day of School SEC “English Policy” Agreement

Orientation Day Testing & Orientation: Students are asked to arrive at SEC at approximately 8:45 am on the first day of school for level testing and an orientation session, followed by a meeting with Academic Advisors. Classes will begin the following day.

Academic Level Testing: Students will take a placement test beginning at approximately 9am. The test sections include grammar, vocabulary, writing, and speaking. The students have 2 hours to complete the test.

If you are heard speaking another language (which is not English) you will face the following penalties: 1st Offence: 1 day suspension 2nd Offence: 1 Week Suspension 3rd Offence: Permanent dismissal from school ** The name of those who have violated this policy will be displayed by the front desk** Please Note: 1. No refund will be given to any student 2. Diploma Students: on 2nd offence, student will not be granted the diploma 3. ESL Students: on 2nd offence, student will not be able to advance to higher levels 4. ESL Students: Certificates will only be granted for fully completed levels 5. During lunch or break times, if a student is caught speaking their language in a group, the whole group will be penalized.

6. Absolutely “no excuses” will be tolerated I, as a student in SEC Inc. fully agree with the above mentioned “English Only Policy”. I understand that if I disobey the policy I will be required to follow the above stated rules.

Student’s name (please print): Signature: Date:

STUDY ENGLISH IN CANADA STUDENT CONTRACT

Orientation Session: Students will receive an orientation to SEC, Toronto/Vancouver, and Canada in general. The orientation session will help students feel more comfortable in their new surroundings and at SEC. Students will take 2 tours: - Tour of SEC facilities - Neighborhood tour Students will be introduced to all staff at SEC and to their designated Advisor whom they will have their First Day Individual Counseling Session.

Students are informed about all SEC policies, including our English Only Policy, and will sign the following contracts: - Student Contract - Notice of Collection of Personal Information and Consent (Ministry of Training, College and Universities & Citizenship and Immigration Canada) - SEC’s English Only Agreement - Activity Waiver - Photograph Release Consent Form

1. I promise to speak English at all times here at SEC. I understand that if I speak any language other than English, I will be given an immediate 1 day suspension. If I speak any other language than English a second time I will be suspended for a week, and will not receive a Diploma or Certificate from SEC. On the third violation, I will be dismissed permanently from SEC with no refund. (Please refer to the English-only Policy Agreement) 2. I promise to treat staff, students and the homestay families with the same respect that I expect from them.

3. I understand that I will not receive any refund if it is more than 10 days from the commencement of my course.

4. I understand that I can only take a vacation if I am registered at SEC Inc. for 4 weeks or more and that I must submit my request for a vacation 2 weeks before the start of my vacation. Please be advised that each student is allowed to take a vacation at one time only, for a maximum of 2 weeks.

5. I understand that I will not advance to the next level of my chosen course of study if I do not attend eighty percent (80%) of my classes.

6. I understand that I will also not advance to the next level if I do not attain an eighty percent (80%) average on weekly Skills assessments.

7. I understand that I must be on time and prepared for all my classes, and that if I arrive more than 10 minutes late, I will not be admitted.

8. I promise to treat the facilities at SEC with the utmost respect and will only use the computer area for school work and emailing. I will not eat or drink near the computers, nor will I download anything off the internet.

9. I will not smoke anywhere inside the school. I will smoke only in the designated area, located at the back of the building.

10. All class change requests must be submitted to the office by the student no later than Friday morning. If a student does not request the change, they must wait until the start of a new session. The change will be granted ONLY if the requested class is available.

Name: Date: Signature: Please be advised that you must request your certificate at least 2 days before your end date.

PHOTOGRAPH RELEASE CONSENT FORM SEC is constantly in need of few, up-dated photograph displaying what SEC offers to prospective students. In order to illustrate life at SEC, volunteers and staff are encouraged to take a variety of photos from classroom, social, and school-related excursions.

Consent and Release: I understand that any photograph taken of, or submitted by me may be used for marketing and publication purposes. I hereby grant permission to SEC Inc. To use any photograph taken of me on campus, or during school-related excursions, or freely submitted by me for purposes of publication and marketing benefits.

I also waive the right to the approval or changing of any photograph being used.

Student’s name: Signature: Date:

8

SEC / UCCBT

Study English in Canada

(please print)

SEC

SEC Level System

Completion of Level 7 • CACCT • EAP • Cambridge FCE • Cambridge CAE • Advanced Oral Contemporary Issues • Entrance To UCCBT • Legal English

Completion of Level 4 • Contemporary Reading • Pronunciation (Intermediate) • Customer Service Protocol • Presentation Skills • Fluency Development

Pre-Beginner

1

Beginner

2

3

Intermediate

4

5

6

Advanced

7

8

9

10

Completion of Level 6 Completion of Level 5 • Intermediate Writing • Cambridge BEC • Media Studies • Power Speaking

• Business Protocol • TOEFL • IELTS

Study English in Canada

SEC / UCCBT

9

SEC

SEC ESL Programs General ESL Location

Toronto & Vancouver

Duration Schedule Hours per week Graduate with Entry Requirements

1 week + Mon-Fri 9-12pm 15 hours/week Certificate ESL Level 1+

Course Focus:

• • • • • • •

grammar & vocabulary listening comprehension writing skills verbal communication reading comprehension weekly grammar tests function of the English language

Course Focus:

• • • • •

speaking skills for social situations basic vocabulary proper pronunciation confidence building listening comprehension

Course Focus:

• speaking skills for social, educational and

Oral Communication Class (Beginner) Location

Toronto & Vancouver

Duration Schedule Hours per week Graduate with Entry Requirements

4 or 8 weeks Mon-Fri 1-3pm 10 hours/week Certificate ESL Level 2+

Oral Communication Class (Intermediate) Location

Toronto & Vancouver

Duration Schedule Hours per week Graduate with Entry Requirements

8 weeks Mon-Fri 1-3pm 10 hours/week Certificate ESL Level 5+

• • • •

employment purposes ability to communicate thoughts and feelings Expanded vocabulary confidence building listening comprehension

• • • • •

advanced vocabulary current topics self-expression diction & syntax fluidity of speech

Advanced Oral Contemporary Issues (AOCI) Location

Toronto & Vancouver

Duration Schedule Hours per week Graduate with Entry Requirements

8 weeks Mon-Fri 1-3pm 10 hours/week Certificate ESL Level 8

10

SEC / UCCBT

Study English in Canada

Course Focus:

SEC

SEC Electives Communications for Airline Cabin Crew Traing (CACCT) Location

Toronto & Vancouver

Duration Schedule Hours per week Graduate with Entry Requirements

10 weeks Mon-Fri 9am-1pm 20 hours/week Certificate ESL Level 7

Course Focus:

• • • • • •

resume development and interview skills industry specific vocabulary customer service skills passenger relations mergency procedures healthy lifestyle for Cabin Crew member

Course Focus:

• • • • •

pronunciation & diction self-expression fluidity of speech style and manner of speaking debate topics and current events

Course Focus:

• • • •

resume and cover letter development interview skills proper conduct industry specific vocabulary

Course Focus:

• • • • •

vocabulary interpretation skills grammar complex themes current topics

Course Focus:

• • • • • •

vocabulary body language engaging delivery of information syntax & diction fluidity of speech interaction with the audience

Power Speaking (PS) Location

Toronto & Vancouver

Duration Schedule Hours per week Graduate with Entry Requirements

4,8,or 12 weeks Mon-Fri 9am-12pm 15 hours/week Certificate ESL Level 4

Customer Service Protocol (CSP) Location

Toronto & Vancouver

Duration Schedule Hours per week Graduate with Entry Requirements

2 to 4 weeks Mon-Fri 1-3pm 10 hours/week Certificate ESL Level 4

Contemporary Reading (CR) Location

Toronto & Vancouver

Duration Schedule Hours per week Graduate with Entry Requirements

4 weeks Mon-Fri 1-3pm 10 hours/week Certificate ESL Level 5

Presentation Skills (PS) Location

Toronto & Vancouver

Duration Schedule Hours per week Graduate with Entry Requirements

8 weeks Mon-Fri 12-1pm 5 hours/week Certificate ESL Level 4

Study English in Canada

SEC / UCCBT

11

SEC

SEC Electives Pronunciation (Beginner) Location

Toronto & Vancouver

Duration Schedule Hours per week Graduate with Entry Requirements

4, 8 or 12 weeks Mon-Fri 3-4pm 5 hours/week Certificate ESL Level 2

Course Focus:

• • • • •

vocabulary pronunciation building confidence verbal communication interaction with the audience

Course Focus:

• • • •

intermediate vocabulary speech fluidity listening comprehension verbal communication

Course Focus:

• • • • • •

job search tools resume development and interview skills communication in office setting presentation skills customer service extensive business vocabulary

Course Focus:

• • • • •

speaking skills for social situations vocabulary development proper pronunciation confidence building listening comprehension

Course Focus:

• • • •

functional vocabulary proper pronunciation fluency ability to respond quickly and appropriately

Pronunciation (Intermediate) Location

Toronto & Vancouver

Duration Schedule Hours per week Graduate with Entry Requirements

4, 8 or 12 weeks Mon-Fri 12-1pm 5 hours/week Certificate ESL Level 5

Business Protocol (BP) Location

Toronto & Vancouver

Duration Schedule Hours per week Graduate with Entry Requirements

4 or 8 weeks Mon-Fri 9am-3pm 25 hours/week Certificate ESL Level 6

Idiom Class (IC) Location

Toronto & Vancouver

Duration Schedule Hours per week Graduate with Entry Requirements

1 to 12 weeks Mon-Fri 3-4pm 5 hours/week Certificate ESL Level 6+

Fluency Development (FD) Location

Toronto & Vancouver

Duration Schedule Hours per week Graduate with Entry Requirements

1 to 12 weeks Mon-Fri 3-4pm 5 hours/week Certificate ESL Level 5+

12

SEC / UCCBT

Study English in Canada

SEC

SEC Electives Intermediate Writing Techniques (IWT) Location

Toronto & Vancouver

Duration Schedule Hours per week Graduate with Entry Requirements

4 or 8 weeks Mon-Fri 1-3pm 10 hours/week Certificate ESL Level 5

Course Focus:

• • • • •

formal writing development of writing style journalism and newspaper writing essay skills informal writing techniques

Course Focus:

• • • • •

vast legal vocabulary Canadian legal system legal discussions interaction with legal professional trips to court houses, law offices and law schools

Course Focus:

• • • • •

interactive and hands on assignments different form of media each week verbal communication ability to analyze and decipher messages how to employ media for enhancement of life and career

Course Focus:

• • • • •

grammar pronunciation correction highly customizable tailored topics and vocabulary to the student’s needs

Legal English (LE) Location

Toronto & Vancouver

Duration Schedule Hours per week Graduate with Entry Requirements

12 weeks Mon-Fri 1-5pm 20 hours/week Certificate ESL Level 7

Media Studies (MS) Location

Toronto & Vancouver

Duration Schedule Hours per week Graduate with Entry Requirements

4 weeks Mon-Fri 1-3pm 10 hours/week Certificate ESL Level 7

One to One (Private Lessons) Option 1

Super Intensive Combo ESL 25 hours a week + 5 hours a week of One to One

Option 2

Intensive Combo ESL 15 hours a week + 10 hours a week of One to One

Option 3

Individual One to One lessons (Bulk Packages available)

Option 4

Premium Global Packages Add One to One lessons to any of the Global Diplomas. Specialized tutoring in business, airline industry, hospitality & tourism or law

Study English in Canada

SEC / UCCBT

13

SEC

SEC Test-Preparation Programs IELTS Preparation Program Location

Toronto & Vancouver

Duration Schedule Graduate with Entry Requirements

4 to 12 weeks Mon-Fri 9am-3pm Certificate ESL Level 6

The IELTS exam is an exam that is recognized by academic institutions and employers all over the world including Canada. The IELTS course gives students the preparation that they will need to successfully write the exam.

Intensive TOEFL Preparation Location

Toronto & Vancouver

Duration Schedule Graduate with Entry Requirements

4 to 8 weeks Mon-Fri 9am-1pm Certificate ESL Level 6

SEC’s TOEFL course covers the important areas from the IBT TOEFL test that students will need to improve their scores quickly.

Cambridge First Certificate of English Preparation Course (FCE) Location

Toronto & Vancouver

Duration Schedule Graduate with Entry Requirements

12 weeks Mon-Fri 9am-3pm Certificate ESL Level 7

*Select 9 and 11 week programs available for FCE.

The Cambridge FCE Preparation Course prepares a student for successful completion of the FCE exam. Students are taught all aspects of the language that will be on the test – speaking, listening, grammar, writing and reading. The student’s progress is monitored through a series of weekly mock tests. Teachers work closely with the students on their weaknesses and further develop their strengths. SEC graduates score higher than the national average!

Cambridge Certificate of Advanced English Preparation Course (CAE) Location

Toronto & Vancouver

Duration Schedule Graduate with Entry Requirements

12 weeks Mon-Fri 9am-3pm Certificate ESL Level 8 or FCE

The Cambridge CAE Preparation Course trains students how to achieve success on the CAE Examination as well as how to improve their language proficiency. Focusing on the more advanced grammatical and verbal structures, this preparation course ensures that graduates will have a well-rounded knowledge of the English language. Through close work with the teacher, students will develop greater fluency and confidence that will surely contribute to a brighter future. Progress is monitored through weekly mock tests to give the students a feel for their strengths and weaknesses.

Cambridge BEC Preparation Course Location

Toronto & Vancouver

Duration Schedule Graduate with Entry Requirements

8 weeks Mon-Fri 9am-3pm Certificate ESL Level 5

14

SEC / UCCBT

Study English in Canada

Cambridge BEC Preparation Course readies students for successful completion of the BEC examination. Students are taught business vocabulary as well as basic grammar and conversation skills.

Students write weekly mock tests which are used to track their improvement and to identify their problematic areas. Teachers work closely with students to ensure optimal results. SEC’s Cambridge BEC Preparation Course equips students with the knowledge and confidence required to receive a high score on the BEC examination!

SEC

Work & Study Working Holiday For students who are looking for the ability to practice their newly found English skills in a work setting and to support themselves for the duration of their enrollment, SEC offers the option to enroll in our Working Holiday program. Working Holiday is not available for all countries.

10 hrs.w

15 hrs.w

20 hrs.w

25 hrs.w

25 hrs.w

30 hrs.w

Customer Service Protocol

Grammar Course or Power Speaking

General Course + Presentation Skills

Grammar + Speaking courses or Intensive Writing or Customer Service Protocol or Media Studies

Business Protocol

Super Intensive ESL: Grammar + Speaking + Fluency Development

Course Includes:

• • • •

Customer service Business vocabulary Detailed orientation to Canadian work force Help with Work Permit, Social Insurance Number (SIN), Insurance and more!

SEC Pathway Programs SEC offers a great English for Academic Preparation course which prepares students for post-secondary education in North America.

SEC has a large number of partners under the EAP agreement, to which the students can apply upon the successful completion of the program. Successful graduation from the course will count as an English Proficiency credit to our select partners and the student will not have to supply extra TOEFL or IELTS scores.

English for Academic Preparation Location

Toronto & Vancouver

Duration Schedule Hours per week Graduate with Entry Requirements

12 weeks Mon-Fri 9am-3pm 25 hours/week Certificate ESL Level 7

Study English in Canada

SEC / UCCBT

15

SEC

List of SEC EAP Partners School

Location

Level

Centennial College

Toronto, Ontario

Level 2 Certificate, Diploma and Degree programs Level 1: Post Graduate Programs

Niagara College

Niagara, Ontario

Level 2 (all programs)

Algonquin College

Ottawa, Ontario

Level 2 Certificate and Diploma programs Level 1: Degree and Post Graduate Programs

Fairleigh Dickinson University

Vancouver BC

Bridge to Pre-University Program

Halifax, Nova Scotia

Level 2: Undergraduate Degrees

Victoria, BC

Level 2: Undergraduate Degrees

St. Mary’s University Royal Roads University

Level 2: Diploma and certificate Programs Level 1: Degree and Post-Graduate Programs Level 2: Diploma and certificate Programs Level 1: Degree and Post-Graduate Programs

Seneca College

Toronto, Ontario

Sheridan College

Oakville, Ontario

Laurentian University

Sudbury, Ontario

Level 2: Undergraduate Degrees

Vancouver, BC

Level 2: All programs

Algoma University

Sault Ste Marie, Ontario

Level 2: Undergraduate Degrees

Conestoga College

Kitchener, Ontario

Level 2: Diploma and Certificate Programs

St. Lawrence College

Kingston, Ontario

Level 2: All programs

Phoenix Aviation

Gatineau, Quebec

Level 2

MTI Community College

Vancouver, BC

Level 2

Fanshawe College

London, Ontario

Level 2: Diploma and certificate Programs Level 1: Degree and Post-Graduate Programs

Durham College

Oshawa, Ontario

Level 2

Cambrian College

Sudbury Ontario

Level 2

Loyalist College

Belleville, Ontario

Level 2 Undergraduate certificates and diplomas

St. Clair College

Windsor, Ontario

Level 2: Undergraduate and Post-Graduate certificates and diplomas

Winter Park, Florida

Level 2: All programs (Bachelor and Masters)

Art Institute-Vancouver (AI)

Full Sail University

We are always adding to our list of partner schools and details of further partnerships will be provided as agreements are made.

Admin Partnership (Level 1) Schools: Student receive a conditional letter of acceptance (LOA) from the partner institution upon registration at SEC. Student provides partner institution with TOEFL or IELTS score upon completion of SEC’s EAP Program.

Direct Partnership (Level 2) Schools: SEC partner institutions allow SEC EAP graduates to continue to College/University without the need of an IELTS or TOEFL score.

16

SEC / UCCBT

Study English in Canada

SEC

SEC Homestay Program and Procedures At SEC, we believe homestay experience is an important part of a student’s wellbeing. SEC’s Homestay coordinator carefully selects and monitors the quality of SEC homestays, therefore providing students with the best choices.

If students choose a homestay service through SEC, we ask that you send us an application fully completed regarding the homestay requests. We encourage you to send us additional information by e-mail as well.

We offer 2 meal plan options (meal plan is mandatory and included in the price of homestay): All meals are home cooked, and healthy. Lunch is packed to go for school, and usually consists of a sandwich, snack and a drink.

Many families will speak directly with the student about what kind of food they like to eat. Students are encouraged to talk with the family. If the student does not feel comfortable addressing his dietary concerns directly with the hosts, the SEC homestay coordinator can do that on the student’s behalf.

1. Full Board - Three (3) meals a day: breakfast, lunch and dinner 2. Half Board - Two (2) meals a day: breakfast and dinner Each homestay will provide the students with these standard services: - An English speaking environment; all homestay families are English Speakers - Private/shared Room; rooms are equipped with a bed, study desk/table, chair, study lamp, closet and/or dresser.

- Clean bed sheets, and free access to laundry facilities

The most important areas to focus on/request are: - Allergies - Medical Conditions - Preference to be placed with or without kids - Preference to be placed with or without pets - Internet access - Food preference/ religious preference SEC will do its best to satisfy most requests, however, requests are not guaranteed. Requests which are health related will be given priority.

Homestay Room Options We offer 2 room options for students: 1. Private Room

SEC Homestay Selection Process 1. T he SEC homestay coordinator visits families who are interested in SEC’s homestay program 2. T he coordinator then interviews the family and takes pictures of the house 3. I n order to monitor and underline SEC homestay standards, the homestay agreement is presented to the family, specifying the family’s responsibility and school policies 4. T he family signs the agreement and returns it to SEC homestay coordinator 5. O nce the student is placed with a homestay family, the family receives a confirmation letter for the particular student. This letter is signed by the family and then returned to SEC 6. D uring the student’s stay with the family, they regularly complete a homestay evaluation form.

2. Shared Room – students booking a stay together have priority with the shared option. Individual bookings are on a secondary basis, upon availability.

Study English in Canada

SEC / UCCBT

17

SEC

SEC Homestay Program and Procedures Homestay Evaluations:

SEC Package for Students

Students are asked to fill out homestay evaluations during their stay.

3 weeks prior to arrival, a detailed homestay package will be sent to the agent, in order to provide the package to students.

SEC Homestay Package includes:

A. The first evaluation is given to students during the first week.

This evaluation focuses on the following: 1. Student’s well-being 2. Household details such as: - Cleanliness of the house - Details about the student’s room - Details about the meals - General house atmosphere during the first days in the family 3. Additional Comment section for further details The evaluations are reviewed by our homestay coordinator. If necessary, the coordinator/counselor discusses the evaluation with the student.

At this time, questions and concerns are addressed.

B. The second evaluation is given to students in the middle of the student’s stay at SEC. If the student is in homestay longer than 12 weeks, multiple evaluations will take place.

This evaluation focuses on student satisfaction regarding the following: 1. Cleanliness 2. Laundry and Showers 3. Meals 4. House and Routine 5. General comments

SEC Homestay Nationality Rule SEC does not place 2 students of the same nationality in the same household, unless it is directly requested by the students/agent.

Homestay families are also aware of this rule; therefore do not accept students from different schools from the same nationality.

1. Homestay Letter Letter includes homestay address, airport pick up information (if requested), SEC Airport pick up locations in Toronto and Vancouver, information about the city and a section on “Students’ Expectations from Homestay Program.”

2. Homestay Profile The profile outlines in detail information about the family, how many family members live in the house, the professional occupations of the family members, as well as the specific family details such as pets, internet, etc.

3. Airport Pickup Letter We ask that all flight details are sent to SEC at least 2 weeks before the start date. SEC’s Airport Letter explains the procedures associated with airport pickup. The locations of the airport pickup locations at the airport are also described in the letter.

At the airport, students will be greeted by an SEC driver. Students should look for an SEC sign, with the students’ name or group name. SEC has a designated waiting area for students who have requested airport pickup service.

IMPORTANT NOTE Students cannot leave the airport if they do not see or cannot find their driver. Students must call the emergency telephone numbers in both cities to report the issue.

If the student leaves the airport without calling the emergency telephone number and discussing the matter with an SEC coordinator, SEC will not be liable for any consequences.

18

SEC / UCCBT

Study English in Canada

SEC

Activities at SEC We provide students with extra-curricular programs at both campuses.

Monthly activity calendars are created on both campuses and are available for students’ use.

All weekday activities are an extension of the students’ learning experience due to the fact that all activities are led by SEC teachers.

Therefore, students are practising English during all tours/activities and may ask teachers any questions they might have.

Student Service Coordinators at SEC provide students with detailed information about daily activities. Students can sign up for all activities at the student service desk, where they can also purchase tickets.

Activities Calendar Toronto - February 2015

EMERGENCY CONTACTS Toronto Campus Tel: 647-338-8821 Contact person: Evangeline Buan

Activities Calendar Vancouver - May 2015

Vancouver Campus Tel: 604-368-5027 Contact person: Heather Choi

Please note: The above contacts are available 24 hours a day, 7 days a week for emergencies.

Study English in Canada

SEC / UCCBT

19

SEC

SEC Seasonal Camps We organize summer and winter campus for youth. Camps can be customized to your request. Reservations can be made for individuals as well as groups. Camps are held at SEC, with SEC Homestay accommodations. Please enquire about camp details and customized packages.

Camps include homestay accommodations and a full program of ESL classes and activities. Students will not only experience the academic element of SEC and studying abroad in a safe and supportive environment, but also the cultural and social elements of the cities.

20

SEC / UCCBT

Study English in Canada

SEC

Student Support www.sec-canada.com

STUDY ENGLISH IN CANADA (SEC)

First Day Interview

SEC Counseling System

At SEC, student counseling begins on the first day of school, during the First Day Interview.

After orientation, students meet with their advisor in order to discuss: - Academic Goals - Wellbeing at homestay - First impression of the city and the school - Expectation of the school, teachers and counselor

First day counseling:

At SEC, student counseling begins on the first day of school, during the After orientation, students meet their counselors in order to discuss:

*their academic goals, *their well being at homestay, * their first impression of the city, * their of the Counselors indicate the students’ entry test results on the First Day Interview Formfirst and impression send them to you, the school. agent. Agents are welcome to share the information with the students’ parents, if necessary.

Counselors include students’ entry test results on the “first day intervie you, the agent. Agents are welcome to share the information with the if necessary.

Counseling through the study period:

throughout study period: Students receive regular counseling sessions with advisors, as well as the Counseling Academic Team. Sessions occur onthe a regular basis, in one-on-one Students sessions. Academic reports will be made available to the agent on a regular basis uponreceive request.regular counseling sessions with counselors, as well a Sessions occur on regular basis, in one on one sessions. Reports will be agency on a regular basis.

New Students Interview Form Name: Nadine Mueller

Counselor: Laura M.

Hrs/week: 25hrs/w

Agency:

Country: Germany

Date: October 19, 2014

Concerns about Homestay: Nadine likes her homestay family, they are very nice and friendly. They took her shopping yesterday. They also give her lots of food, which she likes. There is another SEC student in the household as well.

First Day Impression: This is Nadine’s first time in Canada . She likes it a lot. The transportation system is really easy to use. She’s excited to explore downtown.

Academic and personal plan: Nadine just finished college, and is now taking a break before studying in University next year.

She would like to study to become a teacher or a lawyer.

Expectation from SEC: Nadine’s goal is to improve her speaking. She would like to be able to express herself better.

Comment: Nadine’s courses will give her a lot of speaking practice. As well, I’ve encouraged her to get involved in the extracurricular activities and clubs that we offer to maximize her speaking practice.

Grammar Test Score

Grammar Level

Speaking Level

Listening & Pronunciation Level

42/50

Level 8

Level 8

N/A

Tel.416.486.6561 | Fax.416.322.2930 Tel.604.678.8148 | Fax. 120 Eglinton Ave East, 4F Toronto, ON. Canada M4P1E2 549 Howe St. 5F Vancouv Study English in Canada SEC / UCCBT 21 E-mail. admin@sectoronto.com | www.sec-canada.com E-mail. admin@sec-vanco

22

SEC / UCCBT

Study English in Canada

UCCBT

Upper Career College of Business & Technology (UCCBT) UCCBT is a dynamic private career college focused on delivering current business knowledge, skills development, hands-on experience and industry-standard qualifications that will greatly enhance your student’s career.

Applicants must meet the following requirements to enroll at UCCBT: - Grade 12 Equivalent or Mature Student Status (at least 18 years of age) - Passing Score on the UCCBT entrance examination - Study English in Canada Inc. Level 8 or equivalent

Applicants not previously studying at SEC must: - Have a TOEFL score of 78+ and/or TOEIC score of 600+ OR - Demonstrate English Proficiency through Language Assessment Test (Written and Oral tests) - Have an overall IELTS score of 5.5

The UCCBT and SEC advantage: - Highly developed academic curriculums as UCCBT have been approved under the Private Career Colleges Act - Shared building with separate facilities so students can easily transfer to UCCBT after they complete their SEC enrolment

Study English in Canada

SEC / UCCBT

23

UCCBT

UCCBT Programs PROGRAM Business Administration (BA)

DURATION (weeks) Full program: 40 weeks 2 x 20 week modules

DEGREE TYPE 40 week program – Diploma 20 week program – Certificate

PRACTICUM 20 weeks

This program focuses on exposing students to the most current and relevant aspects of business management and administration.

Course Includes: Microsoft Office Applications, Economics, Business Principles, Strategies and Planning, Human Resource Management, International Trade Management, Marketing Understanding International Marketplace (UIM)

Full Program: 15 weeks 3 x 5 week modules

Certificate

N/A

The program offers students a more concentrated approach to the marketing, financial and general employment strategies used in today’s business world.

Course includes: Principles of Marketing, Exploring International Market Potentials, Research Methods, Employment Strategies, Accounting and Finance Management, Organizational Behavior, International Financial Markets Hospitality Operations (HO)

Full program: 20 weeks 5 x 4 week modules

Diploma

10 weeks

Students of this program will develop skills, knowledge and the behavior necessary to excel and enjoy a successful management career in the Hospitality industry.

There are 5 modules: Introduction to Hospitality, Hotel Management, Food and Beverage Operations, Accounting and Marketing, Resume Building and Interviewing specific to the industry TESL Canada

6/8 weeks

Certificate

Optional

Students are taught by teacher trainers who are experienced professionals and will help the student achieve confidence as a teacher of English.

The TESL Canada program gives the students the skills and knowledge to succeed as a teacher abroad.

Course Includes: Learning Theories, Methodologies, Teaching Grammar, Lesson Stimulations, Testing & Assessment, Sociolinguistics and Professional Development.

International Travel Foundations (ITF)

24 weeks

Diploma from IATA, Diploma from UCCBT

12 weeks

This course was created and certified by the International Aviation and Transportation Association (IATA) UCCBT’s Travel and Tourism program provides students with key industry information by combining theoretical knowledge with practical experience.

Course Includes: Global Destinations, Tour Packages, Electronic Ticketing, Customer Service Students will receive IATA International Travel & Tourism Foundations Diploma (DTTF2) and UCCBT Certificate in International Travel & Tourism after successful completion of the course.

24

SEC / UCCBT

Study English in Canada

UCCBT

Long Term Planning Students at SEC that wish to study for a longer duration can take advantage of our course variety and combine SEC and UCCT courses once language requirements have been met.

Example: Student registers for 35 weeks. Student can take:

ESL – 25hrs.w (level 5, 6, 7) 12 weeks

+ Business Protocol 8 weeks

+ UCCBT’s UIM 15 weeks

Career Services & Work Placement Service Career Service Consultants will help you prepare for employment!

We offer a variety of services: - One-on-One resume and cover letter critique - Interview preparation - Job search techniques - Securing internship placements - Access to global employment opportunities - Information on Canadian labor standards and employee rights.

UCCBT offers its students unpaid internship in the following sectors: - Finance - Marketing - Retail - Non-Profit organizations - Education - Event Planning

- Hospitality - Travel & tourism - International Trade - Public Relations - Human Resources

Study English in Canada

SEC / UCCBT

25

SEC / UCCBT

Students Testimonials

Saya Higashiyama - Japan

When I was taking the Cambridge BEC, I studied very hard. I always studied after school with classmates and made effort to pass the exam. It was very hard but the time we studied together is my precious memories. Also, I made a lot of friends who have different cultures, languages and customs. It was not easy for me to understand their culture and custom, but now I understand and accept them.

In SEC, teachers and staff always try to support the students and make them happy. I am grateful for their support. I enjoyed my SEC life!

Since, I arrived here in Vancouver, and I am going to the SEC School, I like this place every day even more. The school is perfect, all people are very helpful and that makes it easier to study English. The whole staff from SEC school are all the time in a good mood, which makes me happy. My English improved a lot since I’m here in Canada and not only because of the school, also because of my friends who I met here in Vancouver from around the world.

Raphael Zgraggen - Switzerland

Victor Ferreira - Brazil

The teacher coordinated the course very well. He brought a lot of funny and interesting discussions to it to make it more enjoyable and pleasant. He was really good in explanations and I feel like I never went home with a single doubt. With TOEFL class, I had the opportunity of not only improve my 4 English skills, but also achieve a lot of general knowledge. I’m going back to Brazil feeling confident I will do well on the exam and that will open plenty of opportunities.

When I’ve just settled in here, I was afraid of talking with my foreigner friends and teachers in English. But, whenever the time goes by of SEC, my English skills made remarkable progress and now everyone would say to me that I’m very talkative. Like this, SEC gave me by products of hard work and my time in SEC is more rewarding than i could have expected in many directions.

Do Kyong - Korea

26

SEC / UCCBT

Study English in Canada

SEC / UCCBT

I have been learning about the Canada government which is very interesting. Also, I learned about how family, criminal and immigration law works in Canada. The best part for me is that in this class we have the opportunity to work on our English; important things like pronunciation, vocabulary, listening and writing. Moreover, we have work on essays and I like that because it helps me to write better, and explain my ideas in a clear way Ana Delgadillo - Mexico

Junko Inoue - Japan

In Business Protocol, we learn many vocabularies and idioms that are useful in business occasion. We have presentation on every Friday which were challenging but made me confident at the same time.

I study how to make a resume and a cover letter .Also teacher teaches us how to negotiate.

That was unexpected thing that I learn.

I feel speaking skills have been improved since I started to learn at Business Protocol […]

Taking Business Protocol is big benefit especially if you want to work in Canada.

I’m really enjoying studying in SEC. There are many events every week, teachers have lots of experience and easily understand all types of accents. The lessons are not boring and you can always ask twice if you miss something. Also, I really enjoyed meeting new people from different counties and with different culture, it’s very interesting. Thanks to SEC, studying was interesting and memorable.

Volodymyr Struk - Ukraine

[….] It wasn’t difficult for me to decide where to go, Vancouver is one of the best cities in the world; for the safety, the life quality and the multiculturalism that shows how many different cultures can live together. I will forever remember this trip not only because of the city or the places I visited but mainly for the people I will leave her…I will recommend to everybody an experience like this it will forever change your life and your vision of the world”.

Irina Cutei - Italy

Study English in Canada

SEC / UCCBT

27

SEC 2016 START DATES

ESL / TOEFL / Power Speaking / CSP Monday January 4 2016 Monday January 18 2016 Monday February 1 2016 Monday February 15 2016 (Vancouver) Tuesday February 16 2016 (Toronto) Monday February 29 2016 Monday March 14 2016 Tuesday March 29 2016 Monday April 11 2016 Monday April 25 2016 Monday May 9 2016 Tuesday May 24 2016 Monday June 6 2016 Monday June 20 2016 Monday July 4 2016 Monday July 18 2016 Tuesday August 2 2016 Monday August 15 2016 Monday August 29 2016 Monday September 12 2016 Monday September 26 2016 Tuesday October 11 2016 Monday October 24 2016 Monday November 7 2016 Monday November 21 2016 Monday December 5 2016 Monday December 19 2016

CACCT

Business Protocol

Monday, January 11 2016 Monday, February 15 2016 (BC) Tuesday February 16 2016 (Ontario) Monday March 21 2016 Monday April 25 2016 Monday May 30 2016 Monday July 4 2016 Monday August 8 2016 Monday September 12 2016 Monday October 17 2016 Monday November 21 2016

Monday December 21 2015 Monday January 18 2016 Monday February 15 2016 (BC) Tuesday February 16 2016 (Ont) Monday March 14 2016 Monday April 11 2016 Monday May 9 2016 Monday June 6 2016 Monday July 4 2016 Tuesday August 2 2016 Monday August 29 2016 Monday September 26 2016 Monday October 24 2016 Monday November 21 2016 Monday December 19 2016

*Bold indicates the start of Module A

Cambridge FCE Start Date

Length

End Date

Exam Date

January 4 2016

10 weeks

March 11 2015

Friday March 11 2016

March 14 2016

12 weeks

June 3 2016

Tuesday June 7 2016

June 6 2016

11 weeks

August 19 2016

Thursday August 18 2016

Tuesday September 6 2016

12 weeks

November 25 2016

Tuesday November 29 2016

Cambridge CAE

EAP / IELTS Monday December 28 2015 Monday January 25 2016 Monday February 22 2016 Monday March 21 2016 Monday April 18 2016 Monday May 16 2016 Monday June 13 2016 Monday July 11 2016 Monday August 8 2016 Tuesday September 6 2016 Monday October 3 2016 Monday October 31 2016 Monday November 28 2016

Start Date

Length

End Date

Exam Date

January 4 2016

10 weeks

March 11 2016

Saturday March 12 2016

March 14 2016

12 weeks

June 3 2016

Wed June 8 2016

June 6 2016

11 weeks

August 19 2016

Friday August 19 2016

Tuesday September 6 2016

12 weeks

November 25 2016

Wed November 30 2016

Cambridge BEC Start Date

Length

End Date

Exam Date

January 18 2016

8 weeks

March 11 2016

Thursday March 10 2016

March 21 2016

8 weeks

May 13 2016

Saturday May 14 2016

Tuesday August 2 2016

8 weeks

September 23 2016

Saturday September 24 2016

October 3 2016

8 weeks

November 25 2016

Saturday November 26 2016

Legal English Monday December 7 2015 Monday January 4 2016 Monday February 1 2016 Monday February 29 2016 Tuesday March 29 2016 Monday April 25 2016 Tuesday May 24 2016 Monday June 20 2016 Monday July 18 2016 Monday August 15 2016 Monday September 12 2016 Tuesday October 11 2016 Monday November 7 2016 Monday December 5 2016

28

SEC / UCCBT

Study English in Canada

2016 Holidays: Ontario

2016 Holidays: BC

New Year’s Day Family Day Good Friday Easter Monday Victoria Day Canada Day Civic Holiday Labour Day Thanksgiving Winter Break

New Year’s Day Family Day Good Friday Easter Monday Victoria Day Canada Day BC Day Labour Day Thanksgiving Remembrance Day Winter Break

January 1 February 15 Friday March 25 March 28 May 23 July 1 August 1 September 5 October 10 December 26-30

January 1 February 8 March 25 March 28 May 18 July 1 August 1 September 5 October 10 November 11 December 26-30

UCCBT 2015 - 2016 START DATES

TESL

February 17

January 18

January 19

January 25

April 13

March 14

February 17

February 29

June 8

May 9

March 16

March 29

August 4

July 4

April 13

April 25

September 28

August 29

May 11

May 24

November 23

October 24

June 8

June 20

July 6

July 18

August 4

August 15

August 31

September 12

September 28

October 11

October 26

November 14

November 23

December 12

February 26

January 4

February 23

February 1

March 23

February 29

April 20

March 29

May 19

April 25

June 15

May 24

July 13

June 20

August 10

July 18

September 8

August 15

October 5

September 12

November 2

October 11

November 30

December 5

December 28

January 19

January 25

February 17

February 22

March 16

March 29

April 13

April 25

May 11

May 24

June 8

June 20

July 6

July 18

August 4

August 15

August 31

September 12

September 28

October 11

October 26

November 7 December 2

February 2 :

January 18

November 23

March 9 : 101-1

February 22

December 28

April 13 : 101-2

March 29

May 19 : 101-3

May 2

June 22 : 101-4

June 6

July 27 : 201-1

July 11

August 31 : 201-2

August 15

August 10

January 25

October 5 : 201-3 November 9 : 201-4 December 14 : 101-1

September 19 October 24 November 28

November 2

April 18 July 11 September 30

2016 Holidays: Ontaro

2016 Holidays: BC

New Year’s Day Family Day Good Friday Easter Monday Victoria Day Canada Day Civic Holiday Labour Day Thanksgiving Christmas Day Boxing Day

New Year’s Day Family Day Good Friday Easter Monday Victoria Day Canada Day BC Holiday Labour Day Thanksgiving Remembrance Day Christmas Day Boxing Day

January 1 February 15 March 25 March 28 May 23 July 1 August 1 September 5 October 10 December 25 December 26

January 1 February 8 March 25 March 28 May 23 July 1 August 1 September 5 October 10 November 11 December 25 December 26

Study English in Canada

SEC / UCCBT

29

MEMO

30

SEC / UCCBT

Study English in Canada

MEMO

Study English in Canada

SEC / UCCBT

31

T

TORONTO CAMPUS 120 Eglinton Ave. E. 4th Floor, Toronto, ON M4P 1E2 T. 416-486-6561 I F. 416-322-2930 www.sec-canada.com I email: admin@sectoronto.com

V

VANCOUVER CAMPUS 549 Howe St. 5th Floor Vancouver, BC V6C 2C2 T. 604-678-8148 I F. 604-678-8149 www.sec-canada.com I email: admin@sec-vancouver.com

CONTACTING SEC / UCCBT Monday to Friday, from 8:30am to 5:30pm T. 416 486 6561 F. 416 322 3920

FOR EMAIL INQUIRIES: admin@sectoronto.com admin@secvancouver.com

www.sec-canada.com www.uccbt.com

Study English In Canada Inc. reserves the right to change any specifications contained in this manual without prior notification