Behavioral Based Safety Leadership & Root Cause Analysis, 09 - 13 November 2014 Manama, Bahrain

BEHAVIORAL BASED SAFETY LEADERSHIP & ROOT CAUSE ANALYSIS

“Best-selling Behavioral Safety workshop in the GCC Region”

09 - 13 NOVEMBER 2014 DIPLOMAT RADISSON BLU MANAMA BAHRAIN

SAFETY SERIES

COURSE OVERVIEW IMPROVE YOUR BBS PROCESS TO REALIZE ZERO INJURIES !

YOUR INTERNATIONAL COURSE FACILITATOR

Behavioral Based Safety Leadership & Root Cause Analysis is a comprehensive training workshop that looks at key safety strategies & methods in achieving zero injury in industry.

Dr. Daniel J. Moran

This results-oriented workshop is based on the premise that people learn by doing. It consists of eight modules that have specific exercises to ensure learning and practice of key skills. At the end of this workshop, all participants will have developed a specific, step-by-step action plan for enhancing safety in their organization.

Senior Vice-President QualitySafetyEdge

BENEFITS OF ATTENDING Course participants will be able to : • Create a safety culture of involvement and participation • Maximise productivity by reducing “Loss Time Incidents” • Integrate behavioral based safety (BBS) as a profitable long-term business strategy • Improve compliance and effectively managing the risks • Structure effective reward and recognition programmes to improve safety performance • Engage your multi-cultural workforce to harness the culture of safety

• Identify risks and work practices critical to addressing those risks • Measure and track those work practices • Encourage conversations around those critical work practices • Identify improvement targets and creates action plans • Include an effective Process Safety Leadership • Develop a Team that involves representative engineers, management, operators, and maintenance

Latest TESTIMONIALS have in my 22-year career and Dr. “I h ave been been through throug gh h a lot lott off safety saffetty training tr Moran’s really hits h home.””

M ’ training i i ll hi - Ed Bahr, Safety Director, Boise Inc., Alabama Operations “Dr. D.J. Moran has clearly distinguished himself in the field of safety.

Workers, managers, and leadership can all benefit through the practical application of Dr. Moran’s safety training.”

- Deb Smith, Director of Quality and Training, The Horton Group

Tel: +6016 3326 360

Fax: +603 9205 7788

kris@360bsigroup.com

Ph.D, BCBA-D

Dr. Moran has been applying the behavioral sciences to improve the work settings & environments for individuals for over 20 years. He began his career as an electrician and commercial roofer, and was promoted to several leadership positions in service delivery organizations.

Dr. Moran was also a university professor for 10 year before embarking on a career aimed to improve quality, performance, and safety in major companies. His first safety consulting endeavor was given the Psychologically Healthy Workplace Award by the American Psychological Association. He has installed successful BBS processes in many industrial settings, including companies that have high turnover rates due to migrating workers. Dr. Moran has established safety processes in paper mills, oil fields, manufacturing plants, power plants, and hospitals.

Daniel has published several books and articles about changing behavior, and his next publication, Building Safety Commitment, will be available in April 2013. He has given keynote addresses and invited presentations to the OSHA Oil & Gas Conference, the Behavior Safety Now conference, and the American Society of Safety Engineers Leadership Conference.

Dr. Moran not only trains frontline workers, but also performs executive coaching for CEOs and supervisors. He has held numerous elected positions in the field of behavioral science. In addition, he has appeared on-screen talent for several television shows on the Discovery Channel, Animal Planet, The Learning Channel, and the Oprah Winfrey Network.

Professional Qualifications: • Ph.D. Psychology, Hofstra University • Board Certified Behavior Analyst • Licensed Clinical Psychologist • Member of American Society of Safety Engineers (ASSE) • Member of Organizational Behavior Management Network

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COURSE CONTENT DAY1 Safety Basics Participants learn basic information about safety, including problems with traditional safety programs: - Why traditional programs fail - Why workers don't like traditional audits - Why traditional safety award programs don't work - What current research suggest about the design of a behavior based safety process Morning exercise: Review the elements of their current safety efforts

The Safety Assessment Participants will learn: - What to look for in assessing safety improvement efforts - What barriers need to be addressed to ensure a successful behavior-based safety process implementation - How to build management support for new improvement efforts - How to create an implementation structure that ensures a successful improvement effort Mid afternoon exercise: Complete and discuss readiness assessment

WHY THIS EVENT The aim of this interactive workshop is to provide you with new skills critical to the management of safety and other business activities such as quality and productivity.

After attending this workshop, you will leave fully armed with the knowledge needed to introduce behavioral safety into your organization.

The combination of interactive presentations, hands-on exercises and open discussion groups along with real case studies, ensures you will obtain maximum value from attending.

Creating a Behavior Based Safety Culture Employees often have the perception that "all management cares about are the numbers" or that "this program is just one more piece of paper."

Participants learn: - How to create a culture that supports concern for fellow employees - How to establish a foundation of values to support the integrity of a behavioral process - How to identify and describe specific behaviors Final afternoon exercise: Pinpoint practices consistent with values

• The workshop will focus on the prevention of workplace injuries by focusing on people's safety related behaviors.

• The management approach presented in the workshop has proven to be extremely effective at reducing injury rates, and other serious consequences such as property damage, business interruptions, environmental releases, regulatory agency violations, etc.

• Case studies will include the successful

DAY2 Creating the Observation Process Based on research on behavioral safety, a safety observation process is the basic foundation for an effective process. In this module, participants learn: - How to identify and describe safe behaviors - How to involve all employees in designing safety checklists - What options are available for the design of behavioral checklists - How to create an observation process - What are the different types of behavioral observation processes and when are they appropriate

application of effective behavioral techniques in Offshore Oil & Gas, Petrochemicals and Manufacturing.

• Lessons learned from other work places within the Construction, Paper, Steel, Food, Agrochemical and chemical industries will also be explored throughout the course.

• Results achieved include Zero Lost Time Accident Rates within 12-18 months, and improved bottom line profits.

Morning exercise: Design of a mock observation checklist and process appropriate to their organization

Conducting Safety Observations Conducting observations effectively requires that observers be able to have an effective conversation about what they observed. In this module, participants learn: - How to conduct safety observations - How to have an effective conversation that supports safe practices - How to have a conversation that corrects at-risk behaviors - What are the best strategies for overcoming resistance to BBS Afternoon exercise: Conduct an observation and lead a safety conversation based on video work samples provided by the instructor

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COURSE CONTENT DAY3 Developing Action Plans Observation data must be used to improve safety and the observation process. Participants learn: - How to use data in the safety process - How to address the most common problems in behavioral safety processes - How to design and coordinate support programs - What kinds of programs other companies have tried Morning exercise: Develop an action plan based on simulated observation data

Safety Leadership In this module, participants learn: - How to involve upper management - The things exemplary safety leaders do that ineffective leaders do not - How to define the role of management in maintaining the safety process - How to get management started supporting BBS - How to prepare managers and supervisors to respond correctly when confronted with real-time safety issues Afternoon exercise: Practice appropriate responding to employees at critical times.

Building Accountability for Safety Leadership In this module, participants learn: - The one most important thing that effective leaders must do - How to create behavioral alignment to ensure that each level of leadership is supportive of and focused on safety - The importance of having a leadership safety agenda at each level of your organization

WHO SHOULD ATTEND Vice Presidents, Directors, General Managers Safety Managers, Supervisors and Engineers HSE Professionals and Safety Auditors Site/Plant/Factory/Operations Managers Maintenance Engineers and Managers Facilities Management & Training Managers

“Preventing process accidents requires vigilance. The passing of time without a process accident is not necessarily an indication that all is well and may contribute to a dangerous and growing sense of complacency.”

- The B.P. U.S. Refineries Independent Safety Review Panel, January 2007

Final exercises: 1. Develop a preliminary list of leadership practices appropriate for each level of the organization 2. Develop a preliminary accountability plan for critical leadership practices 3. Develop an action plan for starting the implementation of BBS.

“I have heard Dr. D.J. Moran speak several times in the last year. I believe he is on the cutting edge of changing the way we work to increase worker safe behaviors. His success in impacting behavior outside of industrial safety has direct application in the field of worker safety. I predict that in 15-20 years, we will be discussing Dr. Moran's work as a step change in improving behavior-based safety.”

- Ron Truelove, EHS Manager for an Oil and Gas Company

COURSE SCHEDULE 8.00 8.30 10.30 - 11.00 12.30 - 13.30 15.00 - 15.30 16.30

Registration & Coffee/Tea Workshop commences Morning coffee/tea Lunch Afternoon coffee/tea End of day

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COURSE CONTENT DAY4 What is Root Cause Analysis?

Participants learn basic information about the definition and importance of a Root Cause Analysis: - Perspectives on Root Cause Analysis - Uses of Root Cause Analysis in Safety, Quality, & Operations - Understanding the scope & potential limitations of RCA - Mental Models – System vs. Linear Thinking * The interaction between Goals, Environment, Technology, Task, Human Factors & Social Structure * Organizational culture and Root Cause * Safety Management System and Root Cause

Root Cause Analysis Tools Participants will learn to implement: - Flow charts - The Five Whys - Fishbone Diagrams - Job Hazard Analysis - Failure Mode and Effects Analysis - Power Analysis

Identifying Problems and Issues Oftentimes, members of an organization want to reduce quality and safety problems, but do not know how to define what the problems are.

Participants learn: - Problem Statements – “What is a problem?”

- High Risk and Hazards - Prioritizing - Human error potential – Latent vs. Active errors - Pre-loss vs. post-loss issues

Case Studies

WHAT IS ROOT CAUSE ANALYSIS? Root Cause Analysis (RCA) is a methodology for finding and correcting the most important reasons for performance problems. It is different from troubleshooting and problem-solving as these disciplines typically seek solutions to specific difficulties, whereas RCA is directed at underlying issues.

Root Cause Analysis (RCA) is designed to provide the participant with the knowledge, skills and tools to begin the process of root cause assessment using selection methods and tools to complete an exploration of factors contributing to an incident.

Loss-producing events may have multiple causes and require a comprehensive approach to finding ways to break the chain of causation.

Participants will gain the ability to use RCA tools to identify potential problems and issues, complete an analysis, and effectively communicate results and recommendations for action planning.

DAY5 Data Gathering Root cause analysis requires evidence and empirical support. In this module, participants learn: - How to utilize: * Reports, inspections, & maintenance logs * Quality & regulatory reports - How to conduct interviews - How to collect loss, injury, and damage data

Analyzing Data The value of data analysis depends on the organization’s question. In this module, participants learn not only how to create, but to capitalize on: - Pareto Diagrams - Trend Charts - Process Flow Charts

Managing the Process Root Cause Analysis is not just a rear-view mirror approach for documentation, but rather a vital procedure for ensuring safety is improved in an organization. In this module, participants learn: - Report writing and recommendation development - How to assure implementation of recommendations - How to assess unintended consequences

Case Studies

BENEFITS OF RCA: Course participants will be able to : • Develop and implement a structured incident investigations program • Initiate and conduct an investigation • Apply causal factor and root cause analysis for investigating process and non-process incidents • Develop appropriate recommendations to address root causes at various levels to avoid future incidents • Learn how to structure reports • Practise your new skills via actual industry examples and workshops

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BEHAVIORAL BASED SAFETY LEADERSHIP & ROOT CAUSE ANALYSIS

REGISTRATION FORM Fax: +603 9205 7788 Tel: +603 9205 7772 Mobile: +6016 3326 360

09 - 13 NOVEMBER 2014 DIPLOMAT RADISSON BLU MANAMA BAHRAIN

Email: kris@360bsigroup.com

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You will receive practical training from a professionally qualified educator with over twenty years of teaching and training experience.

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The Diplomat Radisson Blu Hotel, Residence & Spa – Diplomatic Area, PO Box 5243 – Manama, Bahrain.

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Substitutions are welcome at any time. Please notify us at least 2 working days prior to the event. All cancellations will carry a 10% cancellation fee, once a registration form is received. All cancellations must be in writing by fax or email at least 2 weeks before the event date. Cancellations with less than 2 weeks prior to the event date carry a 100% liability.

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FEES

Registrations close ONE (1) week before the training dates.

The fees cover lunch, tea breaks, materials and certificate.

Official confirmation will be sent, once registration has been received.

Participants will need to arrange their own accommodation.

Attire: Smart Casual

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USD 3,995 per delegate USD 10,500 - Special for Group of 3 USD 16,500 - Special for Group of 5 The fee does not include any taxes (withholding or otherwise). In case of any taxes applicable the client has to ensure that the taxes are paid on top of the investment fee paid for the course.

Compliance with the local tax laws is the responsibility of the client.

* Save up to 50% for In-house Training program

Thank you for your registration!

PAYMENT DETAILS Payment is required within 5 days upon receipt of the invoice.

Bank transfer: 360 BSI MIDDLE EAST LIMITED Abu Dhabi Commercial Bank Dubai Mall Branch, P.O.Box 49124 Dubai, U.A.E Account No: 10065721319001 Swift No: ADCBAEAAXXX IBAN No: AE780030010065721319001

All payments must be received prior to the event date

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360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.