Operational Auditing: Principles and Techniques for a Changing World 07 - 08 February 2018 Kuala Lum

OPERATIONAL AUDITING Principles and Techniques for a Changing World

07 - 08 FEBRUARY 2018 KUALA LUMPUR MALAYSIA 04 - 05 MARCH 2018 DUBAI UNITED ARAB EMIRATES

MANAGEMENT SERIES COURSE OVERVIEW

YOUR INTERNATIONAL COURSE FACILITATOR

Operational Auditing: Principles & Techniques for a Changing World

Achieving organizational goals requires more than meeting compliance requirements. Financial results often show the impact of operational weaknesses long after they have damaged the organization.

To succeed in today’s challenging environment, for-profit and non-profit organizations alike must operate with efficiency and economy in mind.

Furthermore, effectiveness is only possible when strategy and execution are aligned, and accountability exists.

In this two-day workshop, you will learn proven techniques to audit an organization's operations; verify the alignment of people, processes and systems; and through exercises learn how to apply the new skills acquired.

Dr Hernan Murdock DBA, CIA, CRMA

Consultant & Trainer Murdock Global Advisors Dr Hernan Murdock, DBA, CIA, CRMA is president of Murdock Global Advisors, an internal audit, corporate governance, and human capital consulting firm.

Operational Auditing explores current and emerging trends and issues across industry sectors. This highly interactive programme will engage participants through a blend of group exercises, business reviews, simulations & case studies.

He is the author of “Operational Auditing: Principles and Techniques for a Changing World”, ”10 Key Techniques to Improve Team Productivity” and “Using Surveys in Internal Auditing”, and has written articles on whistleblowing programs, international auditing, mentoring programs, fraud, deception, corporate social responsibility, behavioral profiling and globalization.

BENEFITS OF ATTENDING

His experience includes internal audit and consulting projects in the manufacturing, transportation, high tech, education, insurance, government, and power generation industries.

Dr Murdock is a senior lecturer at Northeastern University, where he teaches management, international business, leadership, and ethics.

Course Participants will learn how to:

• Collect and analyze operational information and data • Audit an organization’s operations • Communicate with audit teams • Identify problem areas & assess risk • Eliminate wastage & operational redundancies • Develop solutions & recommend best courses of action • Detect quality issues • Avoid conflicts of interest & overcome resistance to change

Dr. Murdock has conducted training sessions and delivered invited talks and conference presentations at internal audit, academic, and government functions in the United States, Latin America, Europe, Middle East and Africa.

Trainer’s TESTIMONIALS

EXCLUSIVE TAKEAWAYS:

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"Dr Murdock is a very charismatic instructor and has great knowledge on the subject."

- Fernanda Bazzanella, Internal Controls Senior Analyst, Vale International

2

"Gave me a lot of thought provoking ideas. Dr Murdock is an outstanding instructor."

- Rob Krupp, Senior Auditor, Marathon Petroleum Corporation

3

"Excellent. Good mix of lecture, exercises & real world experience!"

Tel: +6016 3326 360

Tel: +44 75 6226 8169

kris@360bsigroup.com

Workshop Materials: Every participant receives a copy of the author’s book ”Operational Auditing: Principles and Techniques for a Changing World” in addition to course manuals, worksheets, checklists, examples and exercises.

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COURSE CONTENT DAY1

Introduction - Examining the link between financial, compliance and operational audits - Incorporating operational risks into a risk-based methodology - Evaluating the effectiveness, efficiency and economy of programs and processes - Realigning the checklist auditor’s mindset The Operational Audit - Examining operational procedures and management’s response to deviations - Evaluating the tools management uses to set and monitor organizational goals - Developing and using metrics to monitor performance and risks - Adapting production concepts to service-based organizations - Identifying the client’s needs, objectives and concerns - The 7 Es Handling Data - The importance of data and how to get it - Key elements of data collection - Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) - Data Analysis and suggested analytical routines Problem Identification - Risk, control or process-related - Diagnosing the real problem - Using KPIs and KRIs to identify problems as they emerge - From symptoms to root causes

DAY2

WHY THIS EVENT This highly experiential exercise-filled learning brings participants to a greater understanding of operational auditing and its important role in today’s business environment.

The combination of instruction, quick exercises and reference materials translates to real skills that can be put to work immediately.

WHO SHOULD ATTEND Company Chairman & Directors Business & Audit Directors Department heads Internal and external auditors Compliance officers Process Improvement specialists Government regulators Strategic planners Corporate Governance personnel Risk Managers Legal Counsels & Advisors

Evaluating How Problems are Being Managed - Workarounds, waste and rework - Excessive and redundant staffing - Linking the internal environment to risks and the quality of controls Developing Solutions and Recommendations - Trouble-shooting alternatives - Evaluating alternatives and choosing the best solution - How to avoid repeating someone else’s mistake Quality Control - The importance of quality control for organizational success - Locating quality issues: prevent or detect - Flowcharting the current and future states - Cycle time: Evaluating what is done, who does it and how long it takes - The 5S - 8 Areas of Waste Becoming a Change Agent and Trusted Advisor - Communicating results - Being persuasive and overcoming resistance - Avoiding conflicts of interest as auditor/consultants

COURSE SCHEDULE 8.00 8.30 10.10 - 10.30 12.30 - 13.30 14.40 - 15.00 16.00

Registration & Coffee/Tea Workshop commences Morning coffee/tea Lunch Afternoon coffee/tea End of day

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OPERATIONAL AUDITING

REGISTRATION FORM

Principles and Techniques for a Changing World

Tel: +44 75 6226 8169 Mobile: +6016 3326 360

07 - 08 FEBRUARY 2018 KUALA LUMPUR 04 - 05 MARCH 2018 DUBAI

Email: kris@360bsigroup.com

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You will receive practical training from a professionally qualified educator with over twenty years of teaching and training experience.

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Hotel Contact Details:

Grand Millennium Kuala Lumpur 160 Jalan Bukit Bintang, 55100 Kuala Lumpur Tel: +60 3 2117 4899 Fax: +60 3 2142 1441 Radisson BLU Hotel, Dubai Deira Creek Baniyas Road, P.O. Box 476, Dubai, UAE Telephone: +971 4 2057105 Fax: +971 4 2234698

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KUALA LUMPUR, MALAYSIA: 07 - 08 FEBRUARY 2018 DUBAI, UAE: 04 - 05 MARCH 2018

USD 1,995 per delegate USD 4,995 - Special for Group of 3 USD 7,500 - Special for Group of 5 The fee does not include any taxes (withholding or otherwise). In case of any taxes applicable the client has to ensure that the taxes are paid on top of the investment fee paid for the course.

Compliance with the local tax laws is the responsibility of the client.

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Registrations close ONE (1) week before the training dates.

The fees cover lunch, tea breaks, materials and certificate.

Official confirmation will be sent, once registration has been received.

Participants will need to arrange their own accommodation.

Attire: Smart Casual

Substitutions are welcome at any time. Please notify us at least 2 working days prior to the event. All cancellations will carry a 10% cancellation fee, once a registration form is received. All cancellations must be in writing by fax or email at least 2 weeks before the event date. Cancellations with less than 2 weeks prior to the event date carry a 100% liability.

However, course materials will still be couriered to you.

Thank you for your registration!

PAYMENT DETAILS Payment is required within 5 days upon receipt of the invoice.

Bank transfer: 360 BSI MIDDLE EAST LIMITED Abu Dhabi Commercial Bank Dubai Mall Branch, P.O.Box 49124 Dubai, U.A.E Account No: 10065721319001 Swift No: ADCBAEAAXXX IBAN No: AE780030010065721319001

All payments must be received prior to the event date

360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.