EFFECTIVE PERFORMANCE MANAGEMENT
13 - 15 SEPTEMBER 2015 RADISSON BLU DUBAI DEIRA CREEK UNITED ARAB EMIRATES
LEADERSHIP & MANAGEMENT SERIES INTRODUCTION
Performance management is the process of maintaining and improving employee performance through tools, documentation, coaching and feedback.
YOUR INTERNATIONAL COURSE FACILITATOR Catherine M. Mattice
Effective Performance Management drives business results that accomplish the goals of the organization. This course will provide the skills needed to create and maintain effective performance management programs. It is designed to help participants effectively manage performance on both the formal and informal levels. More than ever before, organisations need to work with their people to ensure maximum performance and productivity. To survive, effective performance management at both the individual and organisational level is essential. Your improvement efforts can be wasted if effective strategies and approaches are not in place. An effective performance management system can play a big part. Performance management is not just about a formal review once a year. It is part of an overall management approach that recognises and values the contribution of each staff member. In this course participants will learn a whole range of tools and techniques to help them manage performance. You will become effective communicators in formal and informal situations, be able to use techniques and approaches that fit in with your organisation’s culture. You will be more confident in dealing with both good and poor performance. Your reputation and standing can be significantly enhanced through the ability to improve staff performance. You will better understand the complexities of management. By the end of this course, delegates will:
• • • • • • • • • • • • •
Gain a strong understanding of performance management as a business strategy Understand the performance management cycle Determine how their organizational values tie into performance management Create performance standards for their own organizations Develop a list of ways to foster high performance in the workplace and implement the right options Develop a performance evaluation form Know what type of appraisal method suits their organizational needs best Identify errors in performance appraisals in order to avoid bias and mistakes Understand how to collect evidence to support performance evaluations Develop communication skills for holding an effective performance evaluation meeting Be able to confidently address poor performance in a positive way Develop a sample employee development plan Be able to implement action items imperative to successful performance management
“Catherine is a wonderful trainer. She facilitates a dynamic workshop, incorporating exercises and opportunities for participants to interact with one another.” “Just a really great session! Easy to listen to and provided valuable info, examples, solutions with a pleasant style” Tel: +60 16 3326 360
Fax: +603 9205 7788
kris@360bsigroup.com
MA Communications. SPHR
President
Civility Partners
PROFILE Catherine Mattice is experienced in organizational communication, customer relations, human resources, business development, management and training. She specializes in providing solutions for negative behaviors in the workplace, and helping her clients realize positive corporate cultures through systemic action plans. Mattice is also a subject matter expert on the topic of workplace bullying, having researched and published in that area since 2004. Mattice is co-author of the book, “Back Off! Your Kick-Ass Guide to Ending Bullying at Work” and author of “Seeking Civility: How Leaders, Managers and HR Can Create a Workplace Free of Bullying and Abusive Conduct”. She has also published in a variety of other venues, including two books and over 40 trade magazines such as HR Times, the Journal of Employee Assistance, Personal Development Magazine, and Training & Development Magazine. She has also appeared in USA Today, Inc Magazine and MSNBC as an expert, and presented her research and training programs at national and international conferences. Mattice is a founding member of the United States’ National Workplace Bullying Coalition, and active in the International Association for Workplace Bullying & Harassment (IAWBH) and Past-President of the American Society of Training & Development (ASTD). She is also an adjunct professor at National University, Southwestern College, and Brandman University, where she teaches communication courses. Mattice has worked with the third largest energy company in the world, the American Red Cross, the U.S. Marine Corps and U.S. Navy, government agencies, universities, hospitals, and a variety of other nonprofits, small businesses, and private companies ranging in size and industry. Qualifications: • MA Communication - San Diego State University • Certified in Kirkpatrick’s Four Level Training Evaluation • Certified Practitioner in Neuro-Lingustic Programming • Certified Senior Professional in Human Resources (SPHR)
1