NEGOTIATING SALES SUCCESS & CUSTOMER LOYALTY ™ 19 - 22 OCTOBER 2015 GRAND MILLENNIUM KUALA LUMPUR MALAYSIA 25 - 28 OCTOBER 2015 RADISSON BLU DUBAI DEIRA CREEK UAE
MANAGEMENT SERIES COURSE OVERVIEW
YOUR INTERNATIONAL COURSE FACILITATOR
THIS WORKSHOP IS LIMITED TO 16 PARTICIPANTS & CONSISTS OF TWO PARTS: Part 1: Negotiating Sales Success (Day 1 - Day 2)
Jim Hornickel
The Negotiating Sales Success™ training program deepens understanding of two critical elements; the negotiating relationship as it pertains to the sales process and the negotiation process. First, you will learn to understand the sales negotiating relationship through three pillars of Mutuality, Pro-activity and R.E.S.P.E.C.T.™ (Responsiveness, Empathy, Service, Perspectives, Esteem, Courage & Truthfulness) Second, you will understand key structural components of a successful sales negotiations process. Negotiating Sales Success™ takes participants to a set of skills, insights and practices rarely experienced in the world of sales bargaining. The program's unique approach sends each sales negotiator into the business world with a sharp edge over traditional win-lose & conflict-laden approaches. Part 2: Creating Customer Loyalty (Day 3 - Day 4)
Creating Customer Loyalty™ is a dynamic program that moves participants to powerful self-discoveries that dramatically strengthen their capacity to be a consultative agent of customer service. This highly interactive program uses experiential learning to help you remove old and less useful methodologies and develop new attitudes and strategies for building stronger relationships while serving internal and external customers to meet their needs.
Director of Training & Development Bold New Directions Jim Hornickel brings more than 25 years of professional and personal experience in Leadership, Management, Negotiations, Public Speaking, Coaching, Corporate Training and Transformation to his service. He has worked in small and large businesses, profit and non-profit, union and non-union environments. Jim is a published author and has also successfully started and operated three small businesses. Jim’s passion is to inspire professionals to take bold new directions in their lives for increased fulfillment and professional success. He knows that when we awaken from within we can harness our deepened personal power to expand our positive influence. Jim operates from the philosophy that all professionals have an innate yearning to perform well at work and in their lives and can reconnect to this yearning through exceptional corporate training experiences. Jim Hornickel has successfully brought this approach to the facilitation of training programs with Fortune 500 organizations in the US, Canada, South America, Europe and Asia.
By the end of this program participants discover how operating from the principles of R.E.S.P.E.C.T.™ transforms collaborative results and leads to greater customer satisfaction and loyalty.
PAST TESTIMONIALS ABOUT THE TRAINER
Exclusive takeaways:
“The course was very well organized & Jim is very knowledgeable & passionate about the subject. Very well done!” - Camellia Mohiddin, Admin Executive, Petronas Carigali Brunei Ltd “Jim is an extraordinary coach & mentor.” - J.B. Suresh, Product Trainer - Process Analytics, Siemens LLC “Jim is a highly focused professional who brings energy, passion and tremendous knowledge to his work. Top-notch communication skills with the ability to see the large picture while attending to details...” - Anne M. DiDomenico, Project Manager
Tel: +6016 3326 360
Fax: +603 9205 7788
kris@360bsigroup.com
1. A copy of Jim’s newly published book, “Negotiating Success - Tips And Tools To Building Rapport And Dissolving Conflict While Still Getting What You Want.” (Wiley Publishing) 2. Workshop Materials: a training manual containing an overview of the course plus work-sheets, examples and exercises.
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