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DIAMOND TRUCKS:
AWARD WINNING AFTERSALES SERVICE PUTS THE CUSTOMER FIRST When Renault Trucks won the Fleet Truck of the Year at the annual Export & Freight Transport & Logistics Awards in 2019, one of the main reasons was ‘its aftersales support, with proud professionals who go the extra mile to keep customers’ fleets running efficiently.’ a wealth of experience in several dealerships: “We would pride ourselves in building genuine relationships and partnership with customers over the long term. By getting to know their business and how it functions helps us to provide an added value service to them.
And it is true: behind every good truck or van there is a professional aftersales team at the ready to deliver the highest levels of support for you and your vehicles – and that’s how it is at award winning Newtownabbey based Diamond Trucks, where aftersales service is never an afterthought. Diamond Trucks was recently voted Renault Trucks’ Service Market Dealer of the Year 2019 which measures UK and Irish dealers on 24/7 breakdown response times, MOT pass rates, site standard audits and customer satisfaction surveys, as well as finishing first in the Renault Trucks UK and Ireland ‘Big Challenge’ competition which focused hyper-competitive ‘Preventative Maintenance Schedule’ parts; the essence of this challenge was to sell more of these particular parts in 2019 than in 2018. Clearly, the aftersales team at the Renault Trucks’ dealership, headed up by Aftersales Director David Watts, are passionate and positive about doing things better, always fully focused on the needs of their customers. For example, when McKinstry Skip Hire Ltd recently took delivery of two 18-tonne Range D Highs, they commented: “The aftersales package was impressive. Diamond Trucks is on our doorstep, and we have a really good working relationship with the team there; they
are really on the ball, and any servicing or parts requirements are dealt with efficiently and promptly, so we minimise vehicle downtime.” Similar sentiments were expressed by County Down-based RAS Haulage who put a new Renault Trucks Range T520 High 6x2 tractor unit into service on its cement bulk tanker and aggregate tipper operation working across Northern Ireland’s quarries. They remarked: “Our fleet is 100% Renault Trucks now, thanks to the service we receive from Diamond Trucks. We know all the people there very well, and it’s their personal service that sets them apart.” Those remarks have been repeated time after time, and are well deserved, so what makes a good aftersales service? Comments David Watts, who originally trained as a diesel mechanic, with
Paul Addis, Robert Buckley and Jordan Ferris, the Diamond Trucks Parts Team.
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“We have a very solid, loyal and broad customer base in the haulage, distribution and construction sectors; many of them have been with Renault Trucks here for over 30 years, and we have been very successful in winning over new customers, not least because of Renault Trucks excellent product portfolio, which extends from the 3.5 tonne Master van right up to a 50 tonne eight wheeler and everything in between, including our flagship Renault T range High.” With full parts and service support, Diamond Trucks plays a pivotal role in the Renault Trucks dealer network; it is one of nine authorised dealers throughout the island of Ireland, with Toal Trucks at Middletown near Armagh acting as an authorised service dealer. And with a long established network of subcontractors, it means all of Northern Ireland is well covered.
Service Packages Its service packages can be tailored to a customer’s specific needs and range from standard support right up to full Repair &
The Diamond Trucks Workshop Technicians.
