September-October 2011
5E LIFE & TIMES 5E LTD NEWSLETTER
INSIDE THIS ISSUE:
SMALL WINS — BIG GRINS
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We hired ALL of the people sent to us for work experience by 5E. -Denise Cummins of Matalan More employment drives...
Pg 2-5
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My self confidence has been boosted beyond my comprehension. - Daniel Lyons, 5E Apprenticeship More IT courses...
Pg 6-7
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5E will get you there,‖ - Diederich Parry, now a construction site manager. More client testimonials...
Pg 8-9
FROM THE EDITOR‘S DESK
A
s Autumn onsets and the trees start to shed their leaves, 5E begins to add new projects to its bouquet of services for the new autumn term. Even with unemployment crossing 2.5 million and economic recovery looking bleak, we at 5E begin this term on a positive note. Experts argue that small wins matter in achieving huge goals. Looking at something as a very serious problem in fact makes it harder to solve. So we have decided not to look at today‘s economic crisis as a huge problem but tackle it bit by bit through our small solutions.
We have successfully managed to open up many more jobs and placements opportunities for our clients. More and more companies are coming on board and many clients are walking away with job offers. We have added new courses this September: Hospitality Level 2 and Retail Works Level 2, along with Health & Social Care that have high demand with employers. In this newsletter, we bring you testimonies from employers and clients and show you that with determination, zeal and perseverance even the impossible can be made possible. Remember, it will be all our small individual wins that will one day lead to greater collective victories. Picture by: Tito Mir
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5E L I F E & T I MES
BUILDING STRONG PARTNERSHIPS
“T
his is the beginning of a new partnership that I feel we will continue to develop over the coming months. My first intake of staff has been very successful and I have confidence that we will continue to receive a great service from 5E.”
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atalan, a discount retailer announced that it will be creating an extra 2,300 Christmas jobs across its 208 UK stores to cope with demand with a commitment to turn these temporary roles into permanent positions wherever possible. 5E has successfully managed to find and train several clients for
Janet Hugan—Dowkin, Store Manager, Matalan, Dalston
these jobs at Matalan. A rigorous scanning process of client‘s profile, followed by extensive training workshops and skills development has made many of our clients suitable candidates of these positions. Also our business development team is continuously liaising with employers to find them the best match from our client pool and our advisers
and trainers find clients the most suitable jobs from employer partnerships. ―We have found placements for many clients with Matalan for their Dalston, Wood Green and Beckton stores already,‖ says Aateqah Bham, from 5E‘s business development team. Together we have managed to carve a successful relationship that benefits both employers and clients.
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rom the time I came into 5E and to me getting into employment was surprisingly a quick and easy process with lots of guidance along the way. Kamou Scantlebury
I
found 5E to be a very good and helpful training program. My advisor Jacinta was very informative and helpful and ready to assist me whenever I needed it. Also Aateqah the employment officer who helped me get the Matalan job was very good in explaining what the job involved and what the company expects of me. I was surprised that from the time I came into 5E and to me getting into employment was a quick easy process with lots of guidance along the way.
Kamou Scantlebury credits his job success to his adviser Jacinta and Aateqah from 5E’s business development team. Picture by: Srikant Nair
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5E L I FE & T I MES
EMPLOYED AT MATALAN
“T
he information given to me through my adviser Sandeep and through training sessions was very informative, easy to digest and useful when applying it to improve myself and my job search activities. This support has allowed me to enter employment with Matalan, which as a result has now allowed to be self reliant rather than relying on the benefit system to support me‖ - Nathan Sackey
T
he JCP referred me to the work programme to better my job search activities. Having been to similar programmes my perception was that it was going to be a waste of my time and not very helpful or formative to my needs. To my surprise the structure of the programme was very beneficial to me. The information given to me through my advisor Sandeep and through training sessions was very informative, easy to digest and useful when applying it to improve myself and my job search activities. My advisor and the team showed a very flexible attitude towards helping me as they were always willing to give a hand when needed. Sandeep my advisor was very understanding and helpful to my needs. He helped me improve my C.V & covering letters to a level that could be easily legible and presentable to any prospective employers. This support has allowed me to enter employment with Matalan, which as a result has now allowed to be self reliant rather than relying on the benefit system to support me. I am very happy with the support & information given to me at 5E Ltd and I would gladly recommend their services to anyone. Thank you.
Looking at a bright future: Nathan Sackey is glad that 5E found him employment with Matalan Picture by: Srikant Nair
“W
e have been working with 5E for two months and we have been highly impressed with the standard of staff so far, leading to us hiring ALL of the people sent to us for work experience. We look forward to continuing to work with 5E in the future. “
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Denise Cummins, Sales Manager Matalan, Wood Green
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5E L I F E & T I MES
MADE IT TO MATALAN
“B
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efore I came to 5E I didn’t get a single interview call and after a couple of weeks I had five!”
B
Bianca Morton finds job success at 5E
ianca Mortan came to 5E to get some help to find a job as she had been finding it really hard to look for jobs online. “What I really liked is when I walked in my adviser Veera spoke with me for a couple of hours and was immediately on the phone arranging an interview for me. Before I came to 5 E Ltd I didn‟t get a single interview and after a couple of weeks I had 5!”, says Bianca. Bianca benefitted by getting help with her CV, being trained on interview tec hniques , being booked for interviews that led to her finally securing a job. “I wish I had known about this place sooner especially when I was made redundant. I think there should be more places like this where people can get help in looking for work and be trained”, says Bianca.
Bianca Morton
M
anisha Akhtar first heard of 5E Ltd at the Jobcentre Plus while she was waiting to sign on. She was told by a 5E‟s representative that 5E would help her look for jobs and so Manisha came in to the 5E office in Ilford. “The advisors spoke with me long and put me on the program and for the next few weeks I attended both interviews and training,” says Manisha. After training for a month 5E adviser Veera called her and
informed her of the work trial in Matalan in Beckton for two weeks and told her if she is successful she would get the job. The travel would also be paid for. “I attended the work trial regularly and on my last day I was informed that I had done well and would be taken on as permanent staff,” says a triumphant Manisha. “I don‟t know where I would be without 5E Ltd and my advisor Veera who helped make this possible”, she says.
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austina Okyere, 21, was looking for work but was unable to find anything. Then 5E sent her on the Matalan trial. “Thanks to 5E, I am now working in Matalan and really happy to work with them. I was given training at 5 E and they helped me search for work in an effective manner,” says Faustina.
“M
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y dear sisters and brothers ‘Never give Up’ when you are looking for a job. And 5E Ltd will really help you get a job.”
Faustina Okyere
She has a message for those looking for work: “My dear sisters and
Fautina Okyere is grateful to 5E adviser Veera for recommending her to Matalan
brothers „Never give Up‟ when you are looking for a job. And 5E Ltd will really help you get a job. A big thank you to Mevin and Veera and I wish 5E Ltd all the best in their future endeavours.”
Invaluable work experience at Matalan
“T
he moment I came in I felt extremely comfortable. My tutors gave me excellent help. I enjoyed being on the project here. I had an opportunity to do work experience as a sales assistant with Matalan and meet lots of good people. I learnt a lot about retail from Veera and about CV layout which helped me build my confidence to talk in large groups. 5E Ltd helped me get a job. They helped me with not only job related advice but also advice on many other things. They have always been positive and fun. My deepest gratitude to Mevin, Veera, Jenna and the entire 5 E staff. - Bilal Khan, Sales Assistant, The Entertainer
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5E L I FE & T I MES
Tried something new today!
5E Knows Best
Victory Team: Mahamed Ali Elmi with his adviser Bekwele (Picture by Srikant Nair)
T While on unpaid work placement at Sainsbury, 5E was kind enough to cover my travel costs and encourage me to perform. And I regularly saw the 5E representative Sangeeta at Sainsbury who came to monitor my progress and give feedback on how to improve. Now Sainsbury‘s has offered me 39 hours per week permanent contract. - Jean-Luc Ilunga
I
was unemployed for over 18 months and was signing on with the Job centre. In this time I was very keen to get a job but I was not supported enough to get one. All I need to do was to give 3 jobs search which was sometimes not looked at. When I joined 5E, I found a big difference on approach towards me. As they thought I was very employable, my advisor Akshay thought I was just unlucky not to have a job. He worked on my C.V. and made it presentable. As I was going for an Interview for a hotel job, he took a Mock Interview and briefed me on the Job descriptions and duties in the job. During this time I attended several workshops from Interview techniques, Confidence Building etc. and found that the trainings were simple and easy to understand. 5E also had contacts with Sainsbury‘s and my advisor forwarded me on for an Interview. After screening, they prepared me for Sainsbury‘s telling me about the company and what is expected out of me. While on work placement as we were not paid for it, 5E was kind enough to cover my travel costs and encourage me to perform. And I regularly saw the 5E representative Sangeeta at Sainsbury who comes to monitor my progress and gives feedback of how to get better. Now Sainsbury‘s has offered me 39 hours per week permanent contract. I can now be more independent and it‘s good to be working again. I thank the whole team at 5E team as they played an important part in me getting the job.
I
would like to say and huge thank you to all the people in 5E who helped me get back into work very quickly. I have gained a lot of experience and knowledge during the time I’ve spent in 5E. I wouldn’t be where I am if it wasn’t for the help of advisers in 5E.
have gained a lot of experience and knowledge during the time I’ve spent in 5E. I wouldn’t be where I am if it wasn’t for the help of the advisers at 5E”
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Nima Parsa Retail Assistant JD Sports
My advisor Bekwele is one of the warmest individuals I have ever met. He related to me and my concerns; encouraged and motivated me which has surly played a big part in me moving into employment at Iceland. - Mahamed Ali Elmi, Retail Assistant, Iceland
5E Adviser Akshay (left) is excited for Nima who begins work at JD Sports.
I would like to give a big thank you to my personal adviser Akshay Uplekar who really helped me at very step of my way to get back into work. I have successfully found employment at JD Sports. I will always have enough love and respect for everyone at 5E and will always be grateful. With a million thanks and appreciations.
Sporting a Job
“I
he Job Centre Plus had referred me for the work programme to look for a job. At first I felt that this is going to be just another programme where people who are expected to help me will not relate to me or force me to do things and jobs which I will not be happy doing. But I was surprised when I came to 5E Ltd and met the friendly staff here. My advisor Bekwele is one of the warmest individuals I have ever met. He related to me and my concerns and also encouraged and motivated me which has surly played a big part in me moving into employment. The training I was referred on; such as Interview skills and Motivation workshop helped me gain confidence in myself and therefore helped me move into employment with Iceland. Whilst I have been in work Bekwele was still in touch with me and offered any additional support that I needed. I am very happy with the support offered to me by Bekewele and 5E Ltd.
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5E L I F E & T I MES
YOUNG APPRENTICES
Competition & Camaraderie: Young Ahmed Dahir takes on his classmate Romane Walcott to install a server during an Apprenticeship course at Selby Centre, 5E Ltd
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hmed Dahir has a Level 2 qualification in ICT from his 6th form and attended a private school and completed his studies in A+, Network+ and Windows XP but never sat for the final examinations. He does possess IT knowledge but no working experience in the IT field. However, he has worked as a cleaner and in the delivery section. He said his father told him about the Apprenticeship programme and asked him if he was interested, now the rest is history. He admitted he learnt more now than what he had before and looks forward to a brighter future ahead. He has gained knowledge in the latest IT technologies which comprise of troubleshooting windows 7, Server 2008 and networking environments. ―5E has helped me in re-focusing on what I like best and that is having an in depth grasp on my IT career. I appreciate the high level of training being offered and I have developed my skills in a very remarkable way,‖ says Ahmed. Ahmed wants to become a successful businessman in the next six years but first wants to gain employment with Virgin Media and work as an Installations Technician. ―As a youngster if you work hard towards your goals the best will surely come your way,‖ says Ahmed.
has helped me in re-focusing on what I like best and that is having an in depth grasp on my IT career. I appreciate the high level of training that helped me develop my skills in a very remarkable way.‖ - Ahmed Dahir
omane Walcott has been through a lot of personal problems in life and he just could not get himself together to complete a National Diploma programme he enrolled on. He lost his job at ASDA when he moved to London. ―The IT Apprenticeship Programme with 5E will open up a lot of opportunities which I wants to harness,‖ says Romane. Before enrolling for the course he did not possess IT skills to get established within the IT industry. He has been motivated with his exposure to working with PCs that his confidence has been boosted. ―Being idle minded without any hope has been eradicated from my life due to the training and hands on experience I got from 5E. I am now proficient and more professional. I now look into the future not doubting for a second that I cannot become someone of influence,‖ says Romane. ―I want to gain professional IT qualifications by the end of November and gain full time employment and earn a decent living.‖ says Romane thanking 5E for also supporting in his personal circumstances. ―Anyone in my age group that is not doing what is right are to search within them self what right things are engage in before it is too late and they look back with regrets,‖ he advises his peers.
to the training and hands on experience I got from 5E. I am now proficient and more professional. I now look into the future not doubting for a second that I cannot become someone of influence.‖ - Romane Walcott
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5E L I FE & T I MES
From a ‘problematic’ child to IT whiz kid
“As
I did not have prior experience of working on computers, I enjoyed every bit of the theoretical classroom based teachings as well as hands on working experience. My self confidence has been boosted beyond my comprehension and I look forward to waking up every morning to come to 5E.‖ - Daniel Lyons
Daniel believes his Apprenticeship has reformed him from a problematic child to an IT whiz kid
D
aniel Lyons was dropped out of school because of his non attendance in classes and exhibiting a high level of insubordination. He finally became NEET and his case was given to the Jobcentre Plus since 2005. He got enrolled for the Apprenticeship programme this year. While his siblings were getting on well with their education and secured jobs, he just stayed at home doing nothing. He acknowledged that his family was very supportive. ―Finally I decided to visit the JCP office and ask them to assist me in getting a job ASAP and this marked the beginning of a turnaround in my life,‖ says Daniel. JCP sent Daniel to met 5E‘s IT manager Amit
Desai. Soon he was enrolled on the Apprenticeship programme. Daniel experienced remarkable changes in his personal life. ―As I did not have prior experience of working on computers, I enjoyed every bit of the theoretical classroom based teachings as well as hands on working experience,‖ says Daniel. ―My self confidence has been boosted beyond my comprehension and I look forward to waking up every morning to come to 5E. Furthermore on some Saturdays I turn up to volunteer in the organisation,‖ says Daniel who believes that 5E has helped him turn from a ‗problematic child to someone who is now respected at home and in the neighbourhood where he was
once tagged as a threat‘. ―I want to start working soon and be in an IT managerial position in the next five years,‖ hopes Daniel. He believes youngsters like him should get up and do something positive with their lives. ―Life is not like a football you kick around but you have to put in your best to make a living. When I have children I want them to say that I worked hard and catered for their needs and did not depend on the benefit system to provide food on their table,‖ says a reformed Daniel.
GO ON take your first step into the online world
S
ince most of the jobs are now online, I decided to learn computers and joined 5E for their online basic course— Go On. I found this course very useful and it helped me understand computers better. My tutor was very helpful and encouraged me to practice as much as I want at the centre even after I completed the course as I don‘t have any computer at home. This has helped me improve my IT skills and I‘m more confident of applying for jobs online. I worked earlier in Tesco on the checkout counter and then full time in Care where I went to people‘s houses to help. Now my employer Blue Bird has started job sharing and I only get to work part time or sometimes I don‘t get any work for weeks. I am looking for full time employment as a check out operative and I believe improving my IT skills will help me apply for the retail jobs that are mostly advertised online.
- Chantirajothy Ananthrajah Chantirajothy Ananthrajah is excited about learning computers to explore job opportunities online (Picture by: Ruhi Khan)
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5E L I F E & T I MES
EMPLOYED! SITE MANAGER
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iederich Parry came to 5E with some misgivings but found his adviser Maria very helpful. Maria assisted me with CV and completing a first aid course. With his new CV he began to apply for positions within his industry and in two weeks got a call for interview. He is now back in full time employment as a construction site manager.
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The programme works but you (the client) have to give a chance and 5E will get you there,” advises Diederich.
WELDER
H
asan Aydemir joined 5E as an unemployed young man and left 5E with a job in hand. 5E’s advisers were able to give him soft skills training on CV and interview techniques that helped him secure employment as a welder with Star Metal & Shuttles.
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I found a job. I am so happy,” says an ecstatic Hasan.
CARE WORKER
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amie Makandi Bwaka was without a job for 5 years and came to 5E to help her find employment. After a one on one session, she was advised to look for work in Health Care, to which she agreed. She was then given training which led to a successful employment with Allied Health Care.
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I would like to say thank you to all employees including the manager of this company 5E. I am now happy. God Bless you,” says a relieved Mamie. Pictures by Tito Mir
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5E L I FE & T I MES
The other side of the desk… I came to 5E as a Work Programme client. Today I‘m employed by 5E as an adviser. Thank you 5E for giving me a chance to help others who are in the same shoes I was a few days ago. And I must admit I really enjoy being on the other side of the desk. - Faizah Salihu
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woke thinking, another day, thank you Lord. Another day to practice the art of living. Then I checked my diary, mandatory work programme. They are going to test me today with yet more of the same. The day was exactly as I thought, put in a room with ten people who could not be more different to each other if they tried. It was obvious we only had one thing in common. We were all on our 'todd' out of work so for our sins we must suffer by government decree (scheme no.9). The tutor tried her best to convince us this was not just the usual programme. We gave her a hard time (for this I'm ashamed, it was not her fault). Left that day feeling less than professional. No one deserves to be placed in a box unless they are dead. Secondly one should always give ones best, regardless of the environment and circumstances.
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Pictures by Ruhi Khan
The next day was the day to change the days that followed. The appointment with my designated Employment Adviser, Akshay Uplekar. We hit it off straight away, I spoke he listened. Then he spoke to me - me Faizah the woman with 30 years work experience and life well lived. He spoke with humour and concern, actually paid attention to what I said, instead of the length of my signature. This may sound crazy but Akshay was the first Adviser to go the extra mile and listen. He did not place me in a box. As the song goes "before you can read me, you have to learn how to see me, free your mind and the rest will follow". So true, it‘s all in the detail, below the surface layer. Akshay, re-ignited the confidence in me, to
strive for my goal. He suggested, working on a voluntary basis at 5E, using my experience in mentoring/counselling to encourage others to overcome their obstacles to entering the job market. This was a positive suggestion from someone who saw I was not just a number or empty shell. The best way to gain in life is in service to others. So I embraced the challenge and have not looked back. I am now employed by 5E, as an Employment Adviser helping others through their journey back to employment. This job is rewarding, I am developing new skills and looking forward to various challenges my new working life brings. Thanks again Akshay for going that extra mile.
GAME ON!
came here with a clear intention of getting in to a customer service job role which excites me. I am a guy who likes to be up to date with what‘s happening out there in the world of technology and love playing games. When I expressed my interest in working for a place which could complement me and my work style, my advisor Sandeep caught on to it and put me forward for a vacancy with GAME at Stratford which was sourced by Jenna Green from the ES Team . I appreciate the fact that I was not asked to settle down for something else and the training provided to me with regards to me moving into employment were helpful. My CV now looks brilliant, I was always a confident person but my confidence was channeled correctly and I am very happy with the outcome. I thank 5E, their staff, Sandeep and Jenna for all the help and support. - Kariym Moore, Retail Assistant, Game
5E adviser Sandeep congratulates Kariym Moore for securing an employment at Game (Picture by: Srikant Nair)
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5E L I F E & T I MES
CUSTOMER SERVICE SKILLS ON A PLATTER 5E‘s hugely popular customer service skills class arms learners with theoretical knowledge and practical skills to get their first steps in the retail world. — Utpal Vaidya, Course Tutor
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started my NVQ- Customer Service and had many expectations: achieving new skills, new knowledge, and learning how to be more approachable to people. The teacher Utpal was really nice and helpful. He developed a nice relationship with us during our NVQ classes. I had an interesting and informative experience with the school and I have to admit that I’m very happy with the result. Learn through 5E and I promise you that it will give a new dimension to your career!” - Cristina Rusu
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studied NVQ Level 2 in Customer Service. I had a good experience of learning with 5E. The teacher Utpal was really good and he helped us a lot. He gave me advice on how to learn things and made me understand by giving live examples and demonstrations. I learned so much here and I’m sure it will help me get a retail job soon. The course was very beneficial. I’m proud that I studied customer service skills at 5E and I look forward to studying with 5E in future as well.” - Andrei Rusu
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t was a real pleasure to be a student at this school and I learned a lot of new t hi n gs about customer service and how to deal with difficult customers. I would like to say a special thanks to our teacher Utpal who I find very capable and very good in what he is doing; for being understanding and giving us good knowledge. He is very confident and give us much confidence as well. I want to say a special thank you to your school for running such courses and helping people like us.” - Oliver Puha
RETAIL WORKS TRAINING GOT ME A JOB AT LONDON BUSINESS COLLEGE
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received training in Retail which was very helpful and expanded my knowledge base considerably. I also received help in organizing my CV and was trained on interview techniques and many opportunities to find employment and finally got a job. The Retail Works training was well organized and covered relevant and interesting topics effectively presented. 5E Ltd gives plenty of support to those of us who are currently unemployed. Mevin was an excellent advisor and Veera an excellent trainer and advisor. - Micheal Taylor Senior Business Administrator, London Business College
Micheal made it to London Business College’s admin team after a course in Retail works.
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5E L I FE & T I MES
E
very year 5E and ICDI take part in the National campaign Jeans for Genes to raise funds for children with genetic disorders. Jeans for Genes is a UK children's charity that aims to make a difference to children with genetic disorders. They provide funding for the care and support of these children and also help to fund research into genetics and the development of effective treatments and cures. ―There was an overwhelming participation for the campaign by the staff who wore jeans and donated for the cause and collectively managed to raised almost £300 This together with a management contribution of helped us raise £501 for the charity,‖ says Jennifer Vaz, HR Manager, 5E Ltd. Pictures by Bernadette
5E L I FE & T I MES
HEALTHY LIVING ON THE GO 1. Enjoy a pint of water first thing in the morning. If you haven‘t got time for anything else in the morning, make time to drink a big glass of water. We lose a lot of oxygen through the night and to rejuvenate our cells, we need to supply them with water and oxygen. Drink a glass of water and within a week you‘ll begin to feel less tired. I like the taste of water, but I know some people do not so if you‘re one of them, squeeze some fresh lime into your water to give it taste and drink up. 2. Grab a few fresh fruits on your way out. Wherever you‘re going – whether it‘s a walk or drive to the supermarket or on your way to a meeting – pick up one or two fruits and eat them. If you leave for work in the morning and don‘t return ‘til evening, take a few fruits and eat them throughout the day. Fruits are great for their nutrients, vitamins and sugars that are required in our body. 3. Avoid going to junk food shops with your work mates. If your work mates are going and you want to go along, go ahead but don‘t order the burger or French fries. Go for a nice salad instead. Or any other healthy meal that takes your fancy. Junk food is full of ―empty
calories‖ that do nothing for your body but put on e x t r a u nn e e ded and u n healthy fat. 4. Exercise on the go. If you work in an office, get up every 30 minutes and go for a walk. If you have an office with stairs, run up and down the stairs every couple of hours. Get your blood flowing and your muscles moving. 5. Drink herbal teas. When at work or home, many people love to get a cup of tea or coffee. Decide that you‘ll be more healthy and get a warm cup of herbal tea. The selection available today is absolutely massive, so you‘re guaranteed to find one you enjoy. I like mandarin and ginseng tea as well as fennel seed tea. 6. Eat a handful of nuts. Get your favourite selection of nuts (almonds, cashews, pecans, walnuts, etc.) and raisins and have a big handful of them at around 3pm. This has been shown to increase afternoon energy and productivity. 7. Say yes to freshly squeezed juice. One of the biggest and most exciting
changes I made in my health about 7 months ago was when I said ―yes‖ to having my own freshly squeezed juice every morning. Since then, my energy, body health and vitality has increased ten-fold. I create the time to squeeze my own carrotapple-ginger juice; however if you don‘t have the time, ask someone if they can make it for you in exchange for something you can help them with, or get yourself to a local juice bar and get your share of the juice! 8. Deep breathing. When you‘ve got time – at your desk, driving the car, cooking food – do some deep breathing. Inhale and count up to 5 seconds, hold it for a few seconds, and release slowly. Exchange of oxygen and carbon dioxide is one of the best things we can do for our blood and cells.
Courtesy: Lifehack.org
5E L I FE & T I MES
“A healthy outside starts from the inside.” - Robert Urich
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Editor: Ruhi Khan Publisher: Raj Doshi, MD, 5E Ltd, UK For Feedback & Contributions: Email ruhi@fivee.co.uk
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