Trusted Virtual Event Partner for United Nations ICC
Your 6Connex Team
Joakim Jönsson Chief Product Officer
Benoit Simon Vice President Sales EMEA and APAC
Rasmus Johansen Business Development Director EMEA
20+ years in Virtual Event Industry
20+ years in Digital Communication
13 years in Event Industry
Lee Whiteley
Director of Compliance and Security Operations 20+ years in Technology & Security
Suzie McNair Rob Phillips Global Manager, Customer Success
Client Services Delivery Manager EMEA and APAC
11 years in Digital Communication
12 years in Event Industry
Agenda • • • •
• • • •
Introduction UNICC Key Objectives - our understanding 6Connex Company Overview 6Connex Platform : • Demonstration API & Integration • Data analytics & Reporting • Support : 6connex & Event Management Security Why 6Connex UNICC Key Objectives - did we cover these Q&A session
UNICC Requirements
UNICC Objectives - Our understanding • UNICC is sourcing for a virtual venue platform meeting the needs of its entities and partners to facilitate virtual and/or hybrid diplomacy and negotiations events.
This partner must deliver on: • • • • • •
Proven platform Secure environments Global presence with local support Integration capabilities Feature rich meeting options Multi-environment capabilities (physical – virtual – hybrid)
Company Overview
Managing Events is Challenging
Ticket/Reg Systems
Technology Teams advertisers
Vendors
Internal Teams
Capacity Management
Managing a strict timeline
Content Teams
Suppliers
Multidisciplinary teams
Social Attendees
Event Apps
Task Tracking Tools
Content Management
Producers Sponsors
Video Collaboration
7
Speakers
A multitude of tasks
Venue Teams
VIP Guests
6Connex Offers the Industry’s Leading Virtual Events Platform Powerful, scalable, extensible and versatile platform addresses a broad array of use cases in both virtual and hybrid settings USE CASES
EVENT TYPES
PLATFORM
VIRTUAL
Interactive 3D Environments
LARGE CONFERENCES
GLOBAL MEETINGS Reporting Tools and Analytics
Event / Gamification Tools
HYBRID
PUBLIC EVENTS
HR & COMMUNICATION
AUDIENCE
Engagement Tools
CONTENT
INTEGRATIONS
Built on Enterprise-Grade AWS Infrastructure [8]
Delivering Events When Nothing Can Go Wrong EVENT TECHNOLOGY ENVIRONMENT ECOSYSTEM
OPEN VIRTUAL ENVIRONMENT ARCHITECTURE
▪ 6Connex supports its customers as an event hub, that combines all needs and requirements from stakeholders and drive successful event execution
▪ Open API integrations across the entire virtual environment provide customers the flexibility to use either internal or external third-party software
5 Global Coverage 26 Languages spoken including:
NORTH AMERICA 141 Resources
EMEA
42 Resources
APAC 28 Resources
• • • • • • • • •
Afrikaans Chinese Czech Danish English Filipino French German Greek
• • • • • • • • •
Hindi Italian Korean Portuguese Punjabi Russian Spanish Swedish Turkish
LATAM 43 Resources
>250 Total Resources
6Connex at a Glance 6Connex is the leading provider of virtual environments HQ San Antonio, TX Year Founded 2011
# of Global Resources ~250 Leadership Experienced leadership team with 20+ years of leading large SaaS organizations Blue Chip Customers
Why 6Connex
6Connex Overview Virtual Venue Platform
Unmatched Scalability with Enterprise Level Security
▪ Enterprise-grade, open platform with rich features driving high attendee engagement and customer value
▪ ISO 27001 certified, offering a secure virtual environment with unlimited capacity and flexibility to host any hybrid or virtual use case.
Built for Hybrid
The Perpetual VE Concept
▪ Comprehensive tools that allows attendees, sponsors and producers to experience a seamless integration between physical and virtual events.
▪ Customers can repurpose the Environment and leverage their longterm license to support multiple engagements in a single location.
Attendee-centric Experience
Immersive Experience
▪ Integrates sophisticated A.I. capabilities that allow for a unique, personalized event experience with content matching and networking.
▪ Environment templates and navigation design drive attendees through a unique immersive experience, delivering a new level of engagement.
Actionable Insights
Open VE Universe
▪ Track activity and ROI with 24/7 access to real-time reporting. Know what, where, when and who for every environment activity.
▪ Technology agnostic platform allowing clients to integrate the tools they use day-to-day to drive engagement.
Recent Recognition
11
“6Connex kept my business alive!”
“Virtual Events that live up to the hype.”
“An amazing event platform with an amazing team behind it”
“6C has a solid PM team that makes configuration, setup and integrations a breeze.”
Agency in Events Services
Marketing Director
Digital Marketing Coordinator
Senior Project Manager
SMB (50 or fewer emp.)
SMB (50 or fewer emp.)
Mid-Market (50-1000 emp.)
Enterprise (>1000 emp.)
6Connex Platform demo
Lobby template & IPG’s Colour splash Lobby
Auditorium template & Underwater theme
Customization of VE - Bespoke Design (FAO)
VE Open Universe
Integration – Offerings Solution
Type
6Connex Registration API REST API
Get data into
Push data out from 6Connex
6Connex
(User Details/Reporting)
✔
6Connex Reporting API
REST API
Registration Webhook
Webhook
✔
SSO
SAML / OAuth
✔
Zapier
3rd party integrations
✔
Eloqua
Marketing Automation
✔
✔
Marketo
Marketing Automation
✔
✔
Pardot
Marketing Automation
✔
Cvent
Event Management, Registration & Ticketing
✔
Eventbrite
Event Registration & Ticketing
✔
Bizzabo
Event Management, Registration & Ticketing
✔
Swoogo – Coming Soon
Event Management, Registration & Ticketing
✔
Polystack for Salesforce
Event Management, Registration & Ticketing
✔
Hubspot
CRM
✔
Salesforce
CRM
✔
17 | 6Connex_Integrations_-_Sales_Guide_v.1.2
✔
Project Delivery Support Overview of 6Connex CLIENT SERVICES Project Statement of Work SIGNED
staff identifying dedicated (D) and pooled (P) resources
Customer Success Manager - CSM (D) is the ‘digital glue’ for every project, as they actively work with the Key Account project lead to identify opportunities to enhance the program, while sharing the vision of the project with all applicable 6Connex staff and departments. The CSM makes a point to engage at three key points in a program: kickoff, quality checkout prior to launch and during the debrief.
ONBOARDING + REGISTRATION
The Onboarding Manager - OM (D) will aid with educating Key Account staff on the process they are about to begin. Registration details and event URL information will be gathered and setup to begin event creation.
VISIONARY CONSULTATION
Program Visionary and Data Visionary provide thought leadership. These experts comprise the Visionary Program (P).
INITIATION + WEEKLY MEETINGS
The Project Manager - PM (D) guides you through a project initiation meeting. Subsequent weekly meetings ensure the project remains on track.
TRAINING
Our Trainers (P) provide live or ondemand sessions to staff knowledge and expertise on building and promoting the program
EVENT BUILD: DESIGN
EVENT BUILD: CONTENT
Should assistance to set up room template with Key Account branding or uploading/assigning content to your virtual venue, our Build department (P) provides support as requested by the Project Manager.
Custom room designs are available from our Creative department (P).
EVENT BUILD: WEBCASTING
QUALITY ASSURANCE
LAUNCH: LIVE SUPPORT
DEBRIEF
When using 6Connex webcasts, a Webcast Manager WM (D) is assigned to work with PM. The WCM is aided by Webcast Build staff (P) with all managed by the Webcasting Manager (P).
While our Build department checks the quality of the tasks they complete, it is the Quality Manager and review staff (P) that ensure virtual venues are created to achieve Key Account program goals and the Statement of Work
Your PM guides the project to the launch date and is available for live-day support, The Live Day Support staff (P) support your attendees in the virtual venue. Also, Live Webcast Technicians (P) assist your presenters.
A week following each live event has concluded, your dedicated CSM, PM, WM staff will connect with you to review feedback and suggestions. Event performance metrics will be shared and next steps identified.
At any time, your program staff have access to the 6Connex Custom Support Portal (knowledge center) plus assistance from our Technical Support team (P).
Also, should you have any challenge that the Technical Support department, PM, CSM, WCM are unable to address — our C.A.R.E program (P). The Client Advocate Resolution Engagement program is the highest level of escalation within 6Connex and a strategic lever to achieve client success.
Account Manager & Customer Success Manager Lifecycle Activities CSM
AM The AM & CSM collaborate to achieve the same goal; to ensure you are maximising your ROI
19
AM & CSM • Main contact for ensuring contract meets your needs • Best practices on spreading cost across your organisation
• Ensure your expectations are exceeded • Act as escalation point • Deliver Monthly / Quarterly Business Reviews • Consulted in project kick offs • New features, best practices, product roadmap
• Main contact for service • Voice of the customer relaying product feedback • Sharing event metrics
World-Class Support, 24/7 Client Listening Strategy ● Implemented initial Net Promoter Score (NPS) survey in Q2 2020 ● 2021 YTD NPS score of 39 ● 85% of respondents scored 7-10 ● Feedback provided in 2020 shaped our 2021 Service Roadmap
24/7 Tech Support ● Responsible for platform monitoring 24/7 ○
Direct escalation path with application and platform engineering
● 3,100+ support tickets serviced since Q2 2021 ○ ○
Met SLA on response time - 99.8% 4.8 (5.0) CSAT score
Unmatched Scalability with Enterprise Level Security •
Providing a secure Virtual Environment Platform is of utmost importance to 6Connex. We deliver risk-free events to our customers, building trust and protecting audiences, worldwide. •
6Connex is the only provider in the market to achieve ISO 27001 Certification.
•
The platform has been GDPR Compliant since 2018 and undergoes annual penetration testing.
•
6Connex offers advanced security controls and settings to minimize exposure of personal data and ensure data is accessed as intended.
UNICC Goals on Security checklist Platform to be hosted in a secure environment Platform to support redundant data centre Backup of all data on an automated basis Resilient load balancing to support up to 30,000 – 50,000 concurrent users Strong security component as sensitive items are discussed in events The Supplier must have a documented ‘Information Security Management System’ Must be ISO 27001 compliant Risk assessments, performed or overseen by Suppliers
Why 6Connex for United Nations
Why 6C
Supported by an experienced team of event and technology experts
UNICC Objectives – Did We Cover These? UNICC is sourcing for a virtual venue platform meeting the needs of its entities and partners to facilitate virtual and/or hybrid diplomacy and negotiation events.
This partner must deliver on: • Proven platform • Secure environments • Global Presence with local support • Integration capabilities • Feature rich meeting options • Multi-environment capabilities (physical – virtual – hybrid)
Commercial Overview Why 6Connex commercial offer: • Tailor Made Bespoke License Package • Annual Licence • Ability to one or unlimited number of events and live days (one concurrent event per license). • 60% + savings presented • Delivers value and best possible ROI, especially with a growing demand for multiple events each year. • Comprehensive implementation, event management & training. Extra services and add-ones • Webcasting • Event Management bolt-ones • Dedicated Live Attendee support • Bespoke graphic design • AV Production and onsite management from WTV • Services from 6Connex Partner network
Commercial Package ANNUAL LICENSE PRICING MODEL EVENT SIZE TIERING
Price for UNICC
Comments
< 500 participants
$32,000
Up to 2,000 concurrent participants
500 - 5000 participants
$32,000
Up to 2,000 concurrent participants
5000 - 10,000 participants
$35,000
Up to 4,000 concurrent participants
> 10,000 participants
$38,000
up to 8,000 concurrent participants for 20,000 expected participants
UNICC Lifecycle Journey
Onboarding
Implementation
Live Program
Debrief
Perpetual VE
Account Mgr. Customer Success Mgr. Program Visionary
Program Visionary
Onboarding Mgr. Platform Training
Learning Center Project Mgr.
Project Mgr.
Webcast Mgr.
Webcast Mgr.
Tech Support Data Visionary Help Desk
Data Visionary
Data Visionary