Field staf management with the help of software Managing field staff becomes easy, when you’ve technology. Today businesses can manage their field staff with the help of mobile GPS tracking software. Field Staf Management & Customer Care System is the best software for businesses working with executives that remain in field instead of office. This software can be used as work management software to communicate with field staff and assign tasks to the executives.
Let’s see how this software can help in managing field staff It tracks field staf No matter where the executives are as they are never far from the office. Location of the field staff can be seen on the software and communication establish for task assignment through the platform. The platform shows where the executives are and what they are doing. Tasks can be assigned according to location and availability of the field staff. This mobile GPS tracking software never lose track of field staff even when the staff is out of GPS coverage area. It simplifies communication When a task is assigned, the message received at the field staff level includes location of clients. The message clearly states the job requested by the client and his location is shown in a map. Field staff faces no problem in reading the message and understanding needs of the client. There is no miscommunication or communication gap between managers and field staff. It presents quotes and invoices The work management software can make calculations using service charges and taxes applicable to service. Also it can add overdue payments to the final bills. The field staff needs not to waste time in making invoices as the software can provide a soft copy of invoice in an error-free and hassle-free manner. It manages timesheets When an executive starts a job, he can make entry in the software. The software will save the time of starting the job. When the job is complete, the executive close the job on the
software showing his status available for another job. Similarly the mobile GPS tracking software can be used for marking attendance. Field staff can easily mark their presence for work using the software system. It can help in task scheduling It is easy to handle emergent situations with the help of this software. A field staff can be asked to close his present job for a while to attend an emergency. In this way, tasks can be prioritized to provide quick and satisfactory customer service. The software is easy to use Businesses can take advantage of the work management software at INR 49 monthly only. At this price, it is a great help for businesses that have to struggle with their phone systems to stay connected and also to communicate with their field staff. Businesses can determine output of their field staf This software could prove to be a great help in calculating output of field executives. The software shows complaints attended by field staff in a business day and time spent in closing individual jobs. The managers can use the information when considering salary appraisal and promotion of field executives. Conclusion Field Staff Management & Customer Care System is a reliable system for businesses that provide customer service with the help of trained field executives .