How mobile tracking software could help in client service? It is easy to manage client service with the help of mobile tracking software. The software provides real time tracking and much more in the form of generating invoice and in making online timesheets.
Service providers are often seen struggling to communicate with their team members. It is so because they use mobile phones for communication and for assigning jobs. Jobs are sent through SMSs and client location is described over voice calls. Mobile communication brings speed but it also creates obstacles. And sometimes it becomes time consuming. A service provider needs real time location of his employees and their availability to assign jobs. A mobile tracking software application can provide these details in a hassle free manner. This software makes a platform on which it shows real time location of the employees on a physical map. The service provider can see physical location of his team members without making any phone calls to the employees.
The software uses GPS system to determine location of employees and switches to cell tower configuration where GPS isn’t available. In this way, it gives accurate results. When the service provider can see real time location of his employees, he can easily assign tasks. The software allows quick communication. The service provider can click on an employee to assign him job. The software will open a window for communication. The service provider will enter the job details on the window and send the message. The employee will receive the message on mobile location tracking software. He will go through the job details and also see client location on the physical map created by the software. In this way, he won’t need any clarification regarding job or client location. He will leave for the job immediately. Employees can update their job details on the software to let the service provider determine their availability. In this way, they will create online timesheets that the service provider can check in real time. The timesheets will show how the employees are doing, how many jobs they are taking in a day and how much time they are devoting to specific jobs. The mobile tracking software can help in determining performance of individual employees. Another advantage of the software is that it can calculate service charges. The service provider only needs entering his charges and applicable taxes in the software. The application will make correct calculations and also it can record payments. It can check whether a client has an overdue payment. If yes then the software will add the overdue payment to the present bill of the client. The long term benefit of the software is that it provides more time to serve needs of clients. The service provider can easily prioritize his tasks with the help of real time client location and also the employees can save time by getting comprehensive details on the jobs assigned. Also they can take the liberty to mark their attendance from field instead of going to office. Objective of the mobile location tracking software is to save time and money. It is available at INR 149 per month/per employee but the investment will give huge returns in the form of increased profit. The service provider will see considerable jump in his profit.