The largest forklift range in the industry needs the largest selection of spare parts. It is critical that you get the correct Genuine Hyster Parts at the most competitive price, as fast as possible, no matter how large or small your fleet.
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Three months of exclusive Genuine Hyster Parts Specials! Not only do we provide genuine Hyster parts, but a wide range of accessories and attachments as well. We also have parts to suit most makes and models of forklifts, so take advantage of our exclusive offers and ensure your forklifts are whole again.
August
10%
off ff
all parts only orders s
Promo code: AALHMAG06 06 10% off RRP price only. Valid for parts invoices only.
September
Spend over $1000 and gain a for all orders Hyster promo pack over $750 valued at $100 Promo code: AALHMAG07 7
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•
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1300 880 335 aalhysterforklifts.com.au
October
Promo code: AALHMAG08
Promo packs will be sent out to qualifying customers at the end of the promotion. Promo pack is limited to one pack per customer.
Welcome From our CEO… Welcome to our second edition of Uptime. Our first issue, “Going Green,” received an extremely positive response and we would like to thank you for its success. Our second issue focuses on the Supply Chain, consisting of industry news, case studies and a number of informative articles. As Adaptalift Hyster continually seeks to improve on our customer requirements and satisfaction, we are excited to launch our new Customer Relationship Management (CRM) system. This will allow for an increase in visibility to the critical KPI’s our customers rely upon. Furthermore, it ensures the AALH team is more responsive and proactive. We are also very enthusiastic about the next stage of Product and Service training for our staff. AALH technicians will soon be undertaking specialised training with Hyster Global in order to increase their skill base and ultimately decrease downtime for customers. This will further enhance our commitment to best practice and customer care. We hope you enjoy our Supply Chain issue and look forward to any comments or suggestions you may have. Please feel free to contact me directly if you have any feedback.
Sincerely, y
Andrew Satterley A d S tt l Chief Executive Officer
Contents
7 15
11
24 facebook.com/aalhyster twitter.com/aalhyster
5
Griffith Branch Opening
6
CRM Update
6
Employee Position Updates
7
Speedshield Technologies win iAward
19
AALH: Providing Equipment at each link in the Supply Chain Within any industry's supply chain we are able to provide equipment that suits each application
21
Why use Genuine Hyster Parts?
22
Low Level Order Picker
23
Ancient Trade Routes Supply Chains of the Past
8
Advice from the A-team
9
Keeping China in Your Chain
11
Tyre Handling Solutions across Australian Industries
23
Did you know?
24
Rocky Mining Expo
14
Strategically Improving your Supply Chain
25
15
Adaptalift Hyster, Jayco's One-Stop Shop Making the best out of a wide range of equipment
An interview with Darren Solomon State Manager WA
26
Win a RedBalloon voucher
UPTIME issue02 | 5
Griffith Branch Opening
In an exciting development at Adaptalift Hyster, there has been a new branch opening in Griffith, New South Wales. Warwick Chadwick, head of the recently opened branch, has taken some time to talk about how the move has panned out. Adaptalift Hyster has added to its extensive network with its latest branch opening in New South Wales’ Riverina area, Griffith. The branch successfully opened in midMay, amidst a great deal of anticipation. The build-up of excitement stemmed from the desire of Head Office, to find the perfect location, taking not only prudence and stringent planning but a significant amount of time. The new branch manager, Warwick Chadwick, stated he was pleased with how things have progressed, ‘We took our time choosing the site, making sure the right decision was made and that all criteria was met. We are incredibly pleased with where we have ended up.’ The new site will house a modest collection of skilled workers, including service technicians, administration coordinators and sales representatives. All service technicians have backgrounds with Adaptalift Hyster, ensuring their work ethic is already well in keeping with the company standard.
There have been plenty of positives for the Griffith branch with the community’s excitement keeping the team’s spirits high. ‘When I walk down the street people always stop me and ask how things are going and say they are excited to see us up and running. The whole town is talking about it.’ Another positive for Warwick is the fulfilment of one of his smaller projects, which was the layout of the sales and service areas to generate the best efficiency and flow for his employees. ‘I’m pretty wrapped with the way it all ended up. It’s a great looking place and it’s got a smooth feel to it.’ The immediate goals for the branch are already clear; boost brand awareness in the local vicinity and surrounding cities. Adaptalift Hyster is conducting business across all three of the main cities in the Riverina area already, but Warwick is incredibly keen to build on this. He has also highlighted his desire to improve on servicing, which is of course the foundation
of the Adaptalift Hyster mantra. ‘We have 190 units out on hire and we want to build on that, we already have our foot in the door.’ The Griffith Branch is fully equipped with a reception, sales, parts and service areas and workshops, a sales yard for new and used units and a large yard for casual hire and storage. In addition to this, the team are fully settled into their new surroundings with business progressing well. One thing is for sure, the future is looking very bright for the newcomers.
We are pleased to announce the successful implementation of our new Customer Relationship Management system (CRM). Upgrading to a completely new package, our new CRM has been in the pipeline since the beginning of 2013, alongside our new Enterprise Resource Planning (ERP) system, this is one of the last phases of our new system, which fully integrates our data process across all functions in the business. The new CRM system allows all customer information to be stored in one place and seamlessly link in with our internal service and finance operations. This will create ease of
use throughout the company at all levels, also enabling us to be more reponsive to customer requirements, including quotes and pricing. For Adaptalift Hyster there will be a reduction of duplicated data and more in-depth information recorded in other sectors of the business. Additionally, a more user-friendly search function has been incorporated. The system is now entirely centralised, ensuring visibility across our customers full service lifecycle, creating a further improved fleet management experience.
Employee Position Updates Adaptalift Hyster is pleased to announce that Steve Taylor has accepted the position of General Manager – Service & Parts. Previously, Steve worked as Manager of National Accounts, where he worked on rebuilding relationships that were otherwise lost before Adaptalift took over the Hyster dealership. From there Steve moved into the role of Victorian State Manager before taking on his new role as GM of Service & Parts. Steve will now be responsible for driving the best practice throughout the Service and Parts departments, providing market leading service support, leading retail growth and profitability and developing and mentoring the Service and Parts personnel. We are also pleased to announce that Trevor Lovitt will be replacing Steve’s role as State Manager of Adaptalift Hyster VIC/TAS. Trevor has over 20 years of experience in the industry, including the four years he has worked with Adaptalift Hyster. Having started with the company in 2009, he took on the role as Sales Manager VIC/TAS before embarking on a trip across the Nullabor for the position as State Manager with our WA branch. During his time as WA State Manager Trevor has managed to turn the branch around
both operationally and culturally. Trevor returned to Victoria in June in order to take on his new role. Back in Western Australia, we would like to congratulate Darren Solomon who has been promoted from Sales Manager to State Manager in WA, taking over from where Trevor left off. Working closely with Trevor, Darren has been with Adaptalift Hyster since June 2012 and will continue to manage the WA Sales Team as well as the branch on an operational level. We will be hearing more from Darren in this issue and how he is settling into his new role. Robin Harris and Scott Collard are also moving into new roles within the company. Robin has stepped into the role of National Service Support, whilst Scott has been appointed National Sales Administrator. Robin will focus on developing best practice across our service and will play an integral part in increasing knowledge around the new Adaptalift Hyster business system. Scott will be responsible for driving key aspects of sales administration and technical support to both sales teams and the branches.
UPTIME issue02 | 6
CRM Update
UPTIME issue02 | 7
Speedshield Technologies win iAward
As a part of the PCI Group, we are proud to announce that our partner company, Speedshield Technologies Pty Ltd, have become national finalists at the prestigious iAwards, after winning in the Industrial Category at state level for their FM1 Telemetry Project. The iAwards recognises the achievements of home-grown Australian innovators and have become a premier technology awards platform for Australia. Speedshield developed the FM1 and Adaptalift's ForkTrack product, in order to provide equipment manufacturers, equipment dealers, and equipment users the ability to assess, monitor, and drive fleet and operator performance as well as productivity and safety. FM1 technology includes safety interlock compliance, operator access, and reporting of distance travelled, hour meter readings, vehicle condition, and cost of operation benchmarking. Speedshield now advance to the next stage of judging as national finalists and will compete against all Australian State and Territory winners for the National Industrial iAward.
As a national finalist, Speedshield have the chance to network with other 2013 finalists as well as key industry and government leaders. If they are successful as National iAward winners, they will be given the opportunity to represent Australia in the Asia Pacific ICT Alliance Awards to be held in Hong Kong. The key goal of the iAwards is to discover, recognise and reward ICT innovations that have the potential to, or are already having a positive impact on the community at a global scale. The success of Speedshield within these awards enforces their ability to perform within the ICT industry and is a great achievement for the company. We would like to congratulate Speedshield on their achievement and wish them the best of luck at the National iAwards.
Advice from the A-team Our QLD Parts A-Team Daniel Brownlie, Left to right: Steve Dolan, Brett Inglis, driver, Phil Butcher! Paul Springall and our big truck
What is cross docking? Cross docking, is a logistics procedure where products from a supplier or manufacturing plant are distributed directly to a customer or retail chain with marginal to no handling or storage time. Cross docking takes place in a distribution docking terminal, usually consisting of trucks and dock doors on two (inbound and outbound) sides with minimal storage space. The name ‘cross docking’ explains the process of receiving products through an inbound dock and then transferring them across the dock to the outbound transportation dock.
Blog Post: “What is cross-docking? – Understanding the concept & definition”
Advantages and Disadvantages of Cross docking
Advantages: - Reduces material handling - Reduces need to store products in warehouse - No need for large warehouse areas - Reduced labour costs (no packaging and storing)
Disadvantages: - Great deal of management attention, time and planning is necessary to make it work effectively - Setting up the cross docking terminal structures would require significant capital investment as well as time - Some suppliers would not be able to deliver customer ready products to the cross docking terminal
Blog Post: “Advantages and disadvantages of cross-docking”
The Future of Supply Chains 1. Tracking & Reporting Supply Chain Managers are now able to access virtually limitless amounts of information with tracking becoming a reality in nearly all aspects of the supply chain.
5. Shipping Due to rising pressures on going green and curbing carbon dioxide emissions, ships are now looking to solar power as an alternative to old-fashioned fossil fuels.
2. Manufacturing The development of 3D printing and scanning is dramatically changing the supply chain process.
6. Road Transport Technologies Scientists have now invested research into the development of tyres, which have the ability to change shape according to the conditions of the road surface.
3. Robots Automated applications for mining trucks are progressing at an outstanding rate. This technology is going to have a significant impact on how materials handling and warehousing is conducted. 4. Energy Green energy strategies are being looked upon more favourably than ever before in regards to a change in energy consumption within the industry.
7. Air Currently, E-Green Technologies is investing in the return of inflatable giant airships. These environmentally friendly airships run on algae and could be utilised by the transport industry to transport heavy loads at a lower overall cost.
Blog Post:The Future of Supply Chains – 7 key areas of technological change
To find out more about any of these topics visit our blog… www.aalhysterforklifts.com.au/index.php/about/blog
UPTIME issue02 | 8
Every organisation has their priorities in terms of costs, warehouse space, geographical specifics and product types. Therefore, the advantages and disadvantages of implementing cross-docking into your organisations supply chain need to be considered and weighed up in order to make the right decision.
UPTIME issue02 | 9
The advantages of moving manufacturing operations to China are no longer as clear-cut as they once were. Ease and low cost of production and manufacture, once key benefits, are now overshadowed by a growing number of voices disputing the cost and quality of products coming out of China.
The world has transformed rapidly as the dawn of globalisation has given rise to a new era of international competition. Technology has allowed companies to work in a world, where almost anything is possible across borders. As a result, consumer products are no longer produced by one company, in one country and shipped by a single agent to its destination. The transformation of the global supply chain has seen the rise of China as a low cost manufacturing hub. The growth of Chinese manufacturing and the influence it has had upon company supply chain is immense. However, the advantages of moving manufacturing operations to China are no longer as clearcut as they once were. Ease and low cost of production and manufacture, once key benefits, are now overshadowed in some sectors by a growing number of voices disputing the cost and quality of products coming out of China.
Recent global financial turmoil, rising prices and shifting exchange rates are eroding China’s cost advantage, whilst double-digit growth rates, in direct labour costs within China, have motivated a number of manufacturing firms to shift manufacturing to other countries. This is seen where current labour disputes recently resulted in an overnight wage increase of 20% for some Chinese cities. Furthermore, concerns over the quality of products coming out of China, as well as the environment in which they are produced, still loom large as the demand for faster turnaround times, and increasing volume grows. China’s distance from major Western markets is also putting into question the flexibility of integrating China into supply chains. As a rule, short supply chains tend to be more responsive and carry less risk. Products manufactured in China take longer to deliver to overseas markets. With ocean freighters taking over one month to
bring goods from China to America, supply chain managers need to exercise care in inventory planning in order to get the timing right. Contrary to growing belief that China is no longer important as a continuing destination for supply chain opportunities, many are arguing that China is still relevant. While distances are great and labour costs continue to rise, Chinese manufacturers can still be seen as the better option. For example, although the cost of hiring an Indian labourer is one third of the cost of a Chinese labourer, India does not have the factories, ports, roads, electrical grids, or the business environment to absorb mass manufacturing. Other countries are still catching up in terms of skills, experience and quality. No countries within Southeast Asia or in the Western hemisphere can provide both the cost savings and the capacity that China offers.
China itself will account for 28% of global growth from now to 2025 and the demand for floor space and ocean containers in China are double that of any other region in the world. These figures show that China’s involvement in manufacturing and supply chain is unlikely to dwindle in the coming years. Some manufacturing will return to developed economies in the U.S and Europe but overall, these countries cannot, and will not reabsorb low value add, low margin manufacturing at scale. This will remain the domain of China and other emerging countries for the foreseeable future. Written by: Kiri Eagle References: http://bit.ly/16Ihtx0 http://bit.ly/1bmQ76L http://pwc.to/XoXNhU http://bit.ly/igZGt9 http://bit.ly/15EFVAf
UPTIME issue02 | 10
in Your Chain
Tyre Handling Solutions across Australian Industries
The Hyster forklift with tyre handler attachment reflects the diversity of industries across Australia that Adaptalift Hyster are able to assist. These machines thrive in applications ranging from tyre manufacturers and distributors through to mining. The Hyster forklift equipped with a tyre handler attachment is an efficient solution to tyre changing jobs; they are versatile, cost effective, durable and allow for excellent visibility.
UPTIME issue02 | 11
Below is a list of features within the Hyster forklift, equipped with tyre handler attachment, that are valuable to each application. Mining: Mines can consist of hot, dusty and demanding environments and those working in conditions such as these need equipment that ensures driver comfort and safety. Relevant Features: • Ability to operate in temperatures of 4550°C • Extensive ventilation • Optional air conditioning and climate control • Operator can remove and fit tyres from the safety of the Hyster Vista Cab
Ports: Ports are fast-paced environments where visibility is an important aspect of ensuring the business continues to run smoothly.
Construction: Strong and durable equipment is required within heavy-duty construction applications where dependability is key.
Relevant Features:
Relevant Features:
• Visibility is designed into the tyre handling solution and gained through and over the frame for aligning the tyre rim to the vehicle
• Ability to lift 9,000kg dump truck tyres when fully assembled, rim and tyre
• World class lifting speeds • 390º body rotations allowing flexible adjustment opportunities for the driver
• Able to handle tyres ranging from 1.6m-4.1m in diameter and up to 1.885m wide • Steel frame • Rigid arm design
Tyre Manufacturers and Distributors With the rising costs involved with manufacturing and purchasing tyres, it is important to continue looking for ways to decrease downtime within this industry in order to save on costs. • Cab can be titled to the right hand side, enabling easy service • Centralised pressure checkpoints and a digital pressure indicator on the brake system accumulator • Hydraulic oil can be checked with a sight glass located on the side of the hydraulic tank
Long Loads? Confined Space? Operate safely and efficiently with Combilift Australia. Combilift Multi-Directional Forklifts are designed to safely handle long loads in confined areas. With a capacity range up to 35,000kg and the ability to operate both inside and out, struggling with difficult and long loads is a thing of the past.
1300 552 422 combilift.com.au
Strategically Improving your Supply Chain Product Flow Cash Flow
Materials
Inbound
Manufacturing
Outbound
Warehousing
Delivery
Retailing
Consumer
A supply chain is a mechanism that involves the movement of goods and transformation of raw materials to the delivery of value to the final consumer. This process can be costly as well as inefficient if not managed properly. Supply chain management involves managing multiple steps within the supply chain process in an integrative manner that ultimately helps achieve an organisation’s objectives. The steps involved within a supply chain can comprise of multiple organisations, becoming easily disjointed. Therefore, the operation must be continually maintained and managed adequately. Implementing strategic supply chain management can improve the flow and efficiency of your supply chain.
Ten Improvement Strategies to apply to your Supply Chain: 1. Educate. Ensure all departments within your supply chain link have a common understanding of the supply chain process. Greater efficiency can be achieved when employees are aware of the complete supply chain process. 2. Benchmark. Understand how your supply chain process compares to your competitors and to other industries. This way you can make improvements to areas, which may fall short of its actual potential.
3. Assessment. Ensure you have selected a supply chain solution that is tailored for your industry. A system that is designed for a particular industry can increase efficiency and lower costs due to the appropriate system features.
9. Core competencies. Identify what is unique about your company and what makes it successful. Then ensure that your supply chain is consistent with these competencies so it is delivered to the end customer.
4. Prioritise. Use the information you gather from your benchmark and other assessment efforts to identify specific targets for supply chain enhancements and prioritise by importance to make such improvements.
10. Continuous improvement. Ongoing review and change implementation should be continuous in the pursuit of supply chain excellence.
5. Weakest link. Assess and determine the weakest link in the chain and determine suitable solutions in order to strengthen the link. 6. Communicate. Ensure all employees throughout the supply chain are clear on the ‘who, what, when and how’s’. This eliminates confusion as well as giving employees visibility as to how their role affects the customer. 7. Partnerships. Consider working with fewer vendors or alternatively, a national supplier. This will increase consistency in your business and products and deliver superior value to your consumer. 8. Leadership. Skill sets are required to lead the effort in each aspect of the supply chain. This assures clarity of responsibility within each link and can enhance productivity efforts.
It is important to note that the supply chain does not necessarily start at the warehouse and end at the store. These products must then be considered as a desirable need for your customer. Tracking which products your consumers want and which ones they do not is an important aspect of your supply chain management. By improving your strategic supply chain management strategies, you will be able to increase productivity and efficiency of the chain as well as lower costs and improve value delivered to your consumers. Ultimately, an improved supply chain will drive an increase in operational performance.
Written by: Siobhan Mitten References: http://bit.ly/pTJTGf http://bit.ly/13ibotr
UPTIME issue02 | 14
Information flow, planning, and control
UPTIME issue02 | 15
UPTIME issue02 | 16
Adaptalift Hyster, Jayco’s One-Stop Shop Making the best out of a wide range of equipment
UPTIME issue02 | 17
After experiencing the benefits of the H12.00XM-6, Jayco realised that their previous nonHyster 12 tonne truck was unable to deliver the comfort and reliability provided by Hyster.
Adaptalift Hyster’s partnership with Jayco dates back 15 years, over which period, each company has progressed significantly. Both solid family businesses with a reputation for producing high quality products, Adaptalift Hyster is able to understand the need for efficiency regarding materials handling within Jayco and can easily provide information on how to maintain company standards. Now in its fourth decade of business and employing over 800 staff, Jayco has moved to one site in Dandenong Victoria, which encompasses a state of the art purpose built complex. The site is 50 acres in size with an undercover area of 60,000sqm. Its size and complexity requires the
use of a variety of materials handling equipment, from battery electric reach trucks, to big trucks. Adaptalift Hyster has been able to provide solutions to each application within Jayco’s site and have acted as a one-stop shop for the company. The range of services and products made available by Adaptalift Hyster has ensured Jayco are able to maintain consistency throughout their fleet, keeping fleet management simple. Jayco’s range of Hyster equipment includes two R1.4 Battery Electric Reach Trucks and Twenty-three Hyster 2.5TX and Hyster 2.5DX forklifts. Jayco has found the main advantages in the use of this equipment to be the ease in which it is maintained, as well as, the
extra manoeuvrability the machines provide, resulting in improved productivity. Jayco’s warehouse consists of narrow aisles which means the machines have to work in tight spaces. They have found that Hyster equipment performs well and is able to efficiently complete tasks within this environment. Benefits provided to Jayco using Hyster equipment is illustrated in features within the R1.4, such as the 180° and 360° progressive steering, which provides narrow aisle manoeuvrability, or the Hydrostatic Steer Axle in the H2.5TX that maximises durability and increases steering control. Jayco also makes use of a Hyster 12 tonne Big Truck, (H12.00XM-6), which is used
to load fully constructed caravans into trucks for transport. After experiencing the benefits of the H12.00XM-6, Jayco realised that their previous non-Hyster 12 tonne truck was unable to deliver the comfort and reliability provided by Hyster. They also gained positive feedback from their operators who prefer using the Hyster model. The ergonomic design of the H12.00XM-6 provides operator comfort, through features such as the Hyster Vista Cab, which ensures ease of operation and all round visibility. Furthermore, the H12.00XM-6 has been faultless over the 12 month period which Jayco has been utilising it, which could be another reason behind the operators preference of the Hyster machine.
Jayco’s use of ForkTrack further illustrates their use of Adaptalift Hyster as a one-stop shop. ForkTrack is an advanced safety system used to reduce fleet running costs and provide instant monitoring and control. ForkTrack also offers real-time web based reporting and operator accountability. Jayco have been able to use ForkTrack to decrease operating costs as well as damage to their trucks and products. They have also increased site safety through utilising ForkTrack’s speed-limiting feature. As a result, travel speeds around the warehouse have been lowered, acting as a deterrent for speeding. Owen Donohue, Site Logistics Manager at Jayco explains that the use of ForkTrack means, “[operators] are
Jayco have been able to use ForkTrack to decrease operating costs as well as damage to their trucks and products.
definitely more aware that if they speed, we will be notified and they will be spoken to”. Jayco currently has four units with ForkTrack and as they replace trucks, each is fitted with the ForkTrack safety system. Jayco has insisted that their partnership with Adaptalift Hyster will continue to grow stronger in the future and have found both the company and its products to be extremely reliable. Adaptalift Hyster’s knowledge
has been of great benefit to Jayco “their focus is on growing your business and making sure you have the right product for your company” as explained by Owen Donohue. Adaptalift Hyster’s ability to provide a variety of products and services has ensured that Jayco has no reason to go elsewhere, guaranteeing the continuation of their relationship in the coming years.
AALH: Providing Equipm Within any industry's supply chain, we
Food Industry
Use low emission electric forklifts such as the J1.6-2.0XN Series to handle food products
Ports
UPTIME issue02 | 19
To easily move containers around the port utilise Hyster Empty Container Handlers
Unloading
The H2.5TX easily unloads products out of containers and into the warehouse
Warehouse
Hyster Warehouse Equipment allows safe and efficient work practices inside the warehouse
ment at each link in the Supply Chain are able to provide equipment that suits each application Agriculture
The Agria All Terrain combats tough conditions in this industry
Forestry
Utilise the H8.00-16.00XM-6 Series to handle wood and forest products
Ports
For high density container handling at your ports use Hyster Reach Stackers
Load/Unloading Load and then unload the final product to the consumer with the H2.5CT
Move pallets in and around the shop with ease using the Hyster Hand Pallet Jack
Why use Genuine Hyster Parts? Hyster Bearing
UPTIME issue02 | 21
When purchasing parts for your forklift, it is important to note that cost goes beyond the initial purchase price. Long-term outcomes need to be considered, such as, total cost of ownership, reduced re-work and increased productivity. Replacing parts with the “should fit” mentality is a major risk. For example, the replacement of bearings is a critical area and should not be compromised. Bearings appear easily matched by the legible number on the bearing. Although the bearing you purchase might fit, there is no guarantee this bearing will perform. The bearing illustrated below highlights differences that are not readily apparent.
The Hyster bearing on the left has thirteen balls while the will-fit cross has only nine. This is not visible until the seal is removed. The additional balls in the Hyster bearing allow the load to be more evenly distributed. Will-fitters can offer low cost bearings that compromise on key construction factors and offer poor steel quality. By using genuine Hyster bearings, this guarantees the correct construction and use of bearing quality steel. Fitting a will-fit part has the potential to be disastrous. Imagine not realising until it is buried in a transmission and fails prematurely. Buying will-fit bearings may save a few dollars in the short-term but it
Hyster H2.5CT $22,500 ONLY
+gst.
There’s too big. There’s too small. Welcome to just right. *Terms & Conditions apply. All prices are e GST exclusive. All offers are subject to availability at time of order. Offer mayy not be available to all geographic locations nationally. Images for illustrative ve purposes only. We reserve the right to correct errors and omissions.
1300 880 335 aalhysterforklifts.com.au
Will-Fit Bearing
can lead to expensive repairs, excessive downtime and dissatisfaction in the long-term. Buy the correct bearing for the application; buy tested and proven bearings from Adaptalift Hyster. Of course, with our price match guarantee* there is no need to pay more. *Find a genuine Hyster part at a lower price and we will match or beat that price.
Low Level Order Picker The Hyster LO2.0 - 2.5 Low Level Order Picker has been developed to optimise the speed and ease of picking from both sides of a warehouse aisle. The intelligent design combines energy efficiency, reliability and ergonomics to achieve excellent operator pick rates as well as low cost of operation.
EASY TO USE CONTROLS
HIGH PERFORMANCE ELECTRONICS
Regenerative braking and the anti-rollback back function used for ramp p work are features of the machine’s chine’s pre-set control electronics. nics.
The controls are located close to the tiller arm. The butterfly buttons allow the speed, travel direction and braking to be controlled with precision and sensitivity.
A high-frequency electronic Combi Mosfet control is used to regulate traction and pump operation, ensuring progressive speed control and optimum energy consumption.
UPTIME issue02 | 22
ANTI-ROLLBACK FUNCTION
AC MO MOTOR
CORNER CONTROLS
2,6W AC drives motor with performance acceleration, high perfo and travel speed. braking a
The ‘corner control’ system whereby the speed reduces automatically when cornering, combined with the 4-point wheel layout for added stability guarantee maximum safety at all stages of operation when handling loads.
POWER STEERING SYSTEM The electric AC power steering completely eliminates the effort of steering the tiller, making the order picker highly manoeuvrable in any situation.
Ancient Trade Routes Supply Chains of the Past
UPTIME issue02 | 23
Trade and trading routes have developed and existed for many thousands of years all over the world. As the predecessor of modern day supply chains, logistics, distribution and shipping, trade routes such as the Silk Road, paved the foundation of today’s global supply chains.
Silk Road
Trans-Saharan Trade Routes
The Silk Road is a significant trading route of ancient Chinese civilisation. The Chinese originally traded their silk internally and often faced attacks from small Central Asian tribes hoping to gain their valuable commodities. As a result, Chan Ch’ien, the first known Chinese traveller to make contact with the Central Asian tribes, decided to forge alliances and expand the Silk trade to include them. The route then grew to span 7000 miles across China, Central Asia, Northern India and the Roman Empire.
Early Muslim writings confirm that the people of West Africa operated a sophisticated network of trade. The Trans-Saharan Trade Routes stretched across the Sahara Desert, between Mediterranean countries and sub-Saharan Africa. While existing from prehistoric times, the peak of the trade extended from the 8th – 16th Century.
Amber Road The Amber Road was a European trade route associated with the trade and transport of amber. Amber satisfied the criteria for long distance trade, as it was light in weight and high in demand for ornamental purposes around the Mediterranean.
Spice Route
Australian Aboriginal Trading Routes Australian Aborigines used trade routes along overland pathways that connected Aboriginal groups throughout the entire landscape of the country. Routes intersected and criss-crossed at significant sites such as waterholes and rivers. Aboriginal people developed a thriving bartering and exchange system using their sacred pathways and song lines to guide them through trade exchanges.
The Spice Route was a great trading route of the Ancient and Medieval worlds. In its day, the Spice Trade was the world’s biggest industry. It established and destroyed empires and led to the discovery of new continents. The Spice Trade began in the Middle East over 4,000 years ago. Seasonings such as cinnamon, ginger and turmeric were important items of commerce in the earliest evolution of trade.
Did you know? Reverse logistics can play an important part in the growth of an organisation, having many financial, environmental and societal gains. Reverse logistics refers to all procedures associated to product returns, repairs, maintenance, recycling and dismantling for products and materials. Overall, it incorporates running products in reverse through the supply chain to gain maximum value.
Improving reverse logistics can increase a company’s revenue up to 5% of total sales. (Recovering Lost Profits by Improving Reverse Logistics, Curtis Greve and Jerry Davis)
Here are a few interesting facts about reverse logistics:
“What many fail to realise is that the average manufacturer will spend 9% to 15% of total revenue on returns” according to a 2010 Aberdeen group study (Recovering Lost Profits by Improving Reverse Logistics, Curtis Greve and Jerry Davis)
It is important not to overlook reverse logistics as organisations can markedly improve their customer service and response times along with environmental sustainability and company social responsibility.
More value can be extracted from used/returned goods instead of wasting labour, time and costs of raw materials involved in the original supply chain; reverse logistics reaps the opportunity in this.
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Rocky Mining Expo Adaptalift Hyster attended the annual Central Queensland Transport Trades and Mining Expo held in March. The Rocky Mining Expo, as it is more commonly known, is an event targeted to the resource and transport sectors. Our Queensland State Manager, Michael Cunial, has confirmed ‘it is an excellent venue for meeting direct with Procurement professionals and industry related stakeholders’. Five Adaptalift Hyster staff attended the expo in order to showcase our quality products and build awareness of the wide range of equipment we have to offer. With approxi-
mately 400 different companies promoting their businesses and products and thousands of visitors over the two-day event, this was easily accomplished. Adaptalift Hyster had on display a range of diesel-powered forklifts, Utilev units, an Agria Rough Terrain forklift and the pièce de résistance, the Hyster H16-XM-6 with a tyre handling attachment. This H16-XM-6 was certainly the showpiece that drew in the crowd, with its appealing design, towering stature and high performance spec. The specific model displayed at the event, is able to lift 16 tonne loads over 6.2 metres and is an ideal partner
in timber, steel, agricultural, and mining applications. All of which were represented at the event. Unfortunately, the event numbers were down on the previous year due to extreme weather experienced earlier on in the year. This meant that quite a few exhibitors had to withdraw due to commercial commitments elsewhere. This certainly did not dampen Adaptalift Hyster’s or the attendee’s spirits as the sun shone down on an eventful and dynamic few days. As for next year, Adaptalift Hyster will be uprooting tradition in
favour of exciting new horizons at the QME event in Mackay. Unfortunately, both events cannot be attended and the lure of a three-day event with higher volumes of visitors was too much to resist. One thing is for certain; The Rocky Mining Expo has exceeded expectation and has ensured a busy 2013 for Adaptalift Hyster, both in Queensland and nationally.
An interview with Darren Solomon State Manager WA Darren Solomon has recently moved into a new role within Adaptalift Hyster, as the State Manager for WA. Having previously served as our WA Sales Manager, Darren was able to speak to us regarding what he hopes to achieve in his transition to State Manager WA.
1. Tell us a bit about your background in the materials handling industry.
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I have been Sales Manager at the Adaptalift Hyster Welshpool branch for the last year. My previous work experience has involved management and team building roles within the WA sports industry.
2. How long have you been here with us at Adaptalift Hyster? 1 year.
3. What was the most challenging part of your job as Sales Manager - WA? I found the most challenging aspects of the job to be learning about our quality products and internal processes as well as developing strong relationships with customers. Leading and developing staff is a challenging and rewarding part of the job, which has been a salient aspect of both my former role, and my new one. It is a challenge I always look forward to.
4. What challenges do you expect your new role to throw at you and what do you most look forward to achieving as State Manager? Initially, I want to continue and emulate Trevor’s terrific work. Ensuring the branch is achieving its KPI’s and maintaining the highest possible profitability, making sure our customers in remote parts of WA receive our first class servicing and developing a happy, motivated team.
5. How has your role as Sales Manager prepared you for the position of State Manager?
7. What innovations and advancements in the industry are you most excited about?
My previous role has certainly given me a good insight into how our industry works as well as what products we bring to the marketplace. It has also given me the opportunity to spend time with many of our customers, meaning I have a good understanding of their needs and goals, which I try to link in with Adaptalift Hyster’s goals to make us stronger partners.
As with everyone, I am excited about the ForkTrack technology, it gives us a point of difference.
Within the company itself, my previous role gave me the opportunity to build relationships with different departments within Adaptalift Hyster and learn about our internal processes, which can only help me in my new position.
8. Where do you see the industry and Adaptalift Hyster in 10 years from now?
6. Due to the large mining industry in Western Australia, what do you and your team at Adaptalift Hyster offer potential mining customers that other materials handling companies do not? The fact that we have a complete Materials Handling Equipment (MHE) range along with our fantastic safety and technological products certainly goes a long way. We also have proven experience with customers like Citic Pacific Mining and BHP, which shows mining companies in WA that we are a proven partner when choosing a preferred MHE supplier. Finally, we have a strong service department with great service technicians located around remote WA.
I am also excited about the role out of the new CRM/business system along with the iPad technology. I have seen dramatic improvements in our professionalism through these innovations over the last few months.
As space will eventually become an issue in Australia there will be more need for our warehousing and battery electric products. I also see our technological advances will become even more valuable as all customers will need to follow stringent OH&S legislation. Our long-term goal of Adaptalift Hyster is to be a clear leader in the MHE industry.
9. How would you sum up Adaptalift Hyster in one word? Holistic.
Want to lose your winter blues?
a Red Balloon voucher valued at $500! Simply like us on Facebook and fill out the competition form with your contact details and you are in to win. Visit www.facebook.com/aalhyster Choose from experiences ranging from hot air ballooning to V8 racecar driving. You will forget about the cold in no time.
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Branches Service Centres
Victoria Melbourne [Head Office] 1574 Centre Rd. Springvale, 3171 Tel: [03] 9547 8000
Tasmania 87a Devonport Rd. Spreyton, 7310 Tel: [03] 6427 3966
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1300 880 335 www.aalhysterforklifts.com.au
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Queensland Brisbane [State Office] 11 Lombank St. Acacia Ridge, 4110 Tel: [07] 3373 5111
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