Digital Skills Plan
a
• Resource to train/signpost to training staff for non-academic systems. • Improved induction and training as new systems are rolled out • Ensure staff are aware of useful functionality of current systems
Data Strategyaa a
1
Lack of digital training and not making the most of what we already have
2
Lacking data and analytic capabilities for insights and data driven decision making
a
• Review all current dashboards • Completely redesign useful dashboards and engage with staff as to what other dashboards are needed • Dashboards to have limited, easy to use, self-service and to be trusted source of truth – information at a glance
Finance Upgrade Plan
a
• Fit for purpose finance system, that integrates with other systems and provides real-time management information • Retender or shared service agreement required • Then significant migration and re-integration exercise required
CRM
a
a
• Understand where applicants are in the journey, to help them progress through the stages to enrolment • Have a holistic view of student experience across all systems and contacts • Capture delays and gaps in processes, and highlight students at risk
Student Engagement Tracker
a
• Increase number of data points to understand student engagement better • Include information on learning preferences from micro credentials • Relaunch to academics
3
Student retention needs to be improved
Digital Assistant/automation
SITS Integration and workflows
4 5
Systems are not joined up effectively , information is difficult to find
Campus technologies not adequate for modern teaching delivery
University systems do not match our teaching reputation
a
• Replace bespoke integrations with an integration tool approach, for speed of change and reduction of risk • Analyse what other integrations and workflows would be useful • Increase integrations and workflows
Records Management
a
• Document and secure our vital records • Address key risks and improve policies and controls • Implement records management processes and system if required
Learning Technology Plan
a
• Improved video content capture, editing and streaming • Improved AV technology in all teaching rooms • Improved learning and assessment technologies to be determined
Building Technology Plan
6
a
• Engage with experienced supplier and connect to systems to answer simple questions, for students, staff and visitors to our website, on range of platforms • Acting with agency - Provide personalised prompts and guidance, and can undertake given tasks – like pay this bill, book this room • Acting Autonomously – real-time feedback on assessment writing, and automatic assignment marking for example
a
• Self-service, single system for resource booking, digital screens outside of rooms, allowing booking and redirection messages • Improved AV technology in every classroom for flexibility, collaboration and in-class and on-line hyflex learning • Smart campus technologies as determined by Campus Masterplan work
Research Technology Plan
a
• TBD by RKE Strategy but likely to include: Improved connectivity and reporting with finance system • Increased access to datasets • Increased knowledge of cross-departmental and external joint working and funding opportnities
Innovation and Continuous Improvement • Increased digital signage across the campus • VR/AR Pilots • Advanced Telepresence technology
a
Year 1 Digital Skills
Hire Resource
Year 2
Year 3
Custom Content
Gap analysis
Signposting/Promotion
One-2-One training/advice
Full IT Induction
Training for all new systems routine
Continue to develop
Consultancy agreed
Data Strategy
Partial Landing Page redesign Data Strategy Written/Approved Governance/Bureau service
Engage stakeholders
Review of current dashboards
Finance Upgrade CRM Student Engagement Tracker Digital Assistant/Automation SITS Integration/ Workflows
Records Management
Analysis/Plan
Procurement decision Procurement decision Hire PM/Agree scope
Test
Implement
Implement for applicants Engage staff
Choose partner Analysis
Complete SITS Upgrade
Retrain/relaunch
Phase 2: Acting with Agency
Hire Dev Replace current
Migrate
Continue to develop
Personalised information
Go live
Implement for current students
Add new data sources
Phase 1: Answer questions given
Information from additional sources
In-house redesign of remaining current
Redesign of few dashboards
Iterative engage/prioritise/data cleanse/develop
Implement for alumni
Add micro credential data
Phase 3: Acting autonomously - Pilots
Add physical data sources
Phase 3: Acting autonomously – Roll-out
Continue to refine and develop
Add new
Approve proposal Bus Case for strategic Appoint consultant Strategic Project begins Engage and report Tactical Actions
Records management in place
Cont Cap – procure
Learning Technology Plan
Building Technology Plan
Implement/Go-live Install/Train Go-live Procure Procure Continue to develop Assess Wider roll-out Engage Tool Scope Procure/implement Roll out/advertise Teams/timetable: Approve Implement 24/7 Support decision Procure/advertise Procure MR AV: Scope Install/train Procure/reconfigure Change processes/go-live Room booking: Scope Procure Dig Sign: Scope Install/go-live Access controls Smart Building: Install sensors/gather data Automatic controls Flex space - pilot VR Pilot
Assess Assess
CCTV enhancements
Research Tech Plan Innovation and Continuous Improvement
SA: Consult Recruit Elec Sig: Approve Implement Onboarding App: Scope
Resolve
Personalised feeds in Myday
Wayfinding Dev Develop
Launch Launch
Year 2 Improvements: Engagement
Delivery
Year 3 Improvements: Engagement
Delivery