Business Services Sector Hungary - Hungarian GBS Report 2020

Page 111

Will digitalization transform GBS or will GBS transform digitalization?

The better the question. The better the answer. The better the world works.

EY is one of the world’s leading assurance, tax, transaction and business consulting companies, providing professional services in Hungary since 1989.

We continually invest in methodologies, training and technology to promote the delivery of seamless, consistent, high-quality client service worldwide. Our area structure allows us to align our people and activities better to meet clients’ demands for a consistent quality of service worldwide, while respecting the legal and regulatory requirements in each country. We measure our clients’ satisfaction through constant communication and through our Assessment of Service Quality (ASQ) and seek to continuously improve our service delivery based on the feedback we receive. Our unwavering commitment to quality and risk management is supported by a variety of policies, procedures, and tools. This means our clients can be condent of high-quality work. We strive to set an example for our corporate culture anywhere in the world: a culture that is welcomed and adhered to by highly qualied colleagues whose personal development and unfoldment help us deliver better service to our clients.

Our goal is to create a better working world - a business world where trust in the business world is growing, growth is sustained, talent is nurtured in all its forms, and collaboration is characterized by real depth and substance.

EY Hungary employs Consulting professionals with a particular focus on business performance and technology. Consulting helps clients to develop their processes in supply chain, risk management and delivers professional service in technology-related solutions. The GBS team is part of our Consulting business. The team is specialized on GBS advisory services, and they all have GBS background, coming from the industry, with deep understanding of GBS processes, experience in transitions, and with a mindset to continuously strive for improvement possibilities, and innovative ideas regarding automation and digitalization. The Hungarian team is part of the global GBS community, heavily involved in group level product developments, and also working on both Hungarian and international projects.

EY | Assurance | Tax | Strategy and Transactions | Consulting © 2020 Ernst & Young Advisory Ltd. Hungarian GBS Report All rights reserved.

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